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<h3>Job Description</h3>
Job DescriptionCompany Description 
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description 
We are looking for a Services Consultant to join our Rexel team in SOLON, OH!
&nbsp;Summary: The Industrial Automation Solutions &amp; Services Specialist is responsible for the growth of sales and customer application pre-sales and post-sales support for all Automation solutions and services. What You'll Do:
<ul>
<li>Meet or exceed sales goals of solutions and services offer</li>
<li>Develop sales strategies, promotions, programs, and plans for solutions and services growth</li>
<li>Develop annual performance goals, objectives, and solutions and services action plans</li>
<li>Prepare periodic sales funnel, weekly sales reports, etc.</li>
<li>Provide solutions and services support for internal and external customers via on-site visit, phone, and email</li>
<li>Establish relationships with sales and customers to better understand solutions and services potential</li>
<li>Ascertain customer needs by customer visits, phone, and other means of research (internet, etc.)</li>
<li>Work with sales to establish joint strategies and activities</li>
<li>Provide expert knowledge to Inside Sales to facilitate quoting, order entry, and order expediting</li>
<li>Create and present technical and commercial training for internal and external customers</li>
<li>Describe or demonstrate solutions and services to customers</li>
<li>Follow up on all business leads assigned by management, marketing, technical department, or supplier partners</li>
<li>Acquire, use, and continuously develop personal technical knowledge</li>
<li>Provide oral and/or written quotations, proposals or estimates of prices, scope of work, terms, and delivery</li>
<li>Work with prospective customers to move projects through the sales cycle to conclusion</li>
<li>Properly prepare for sales calls, customers events, etc.</li>
<li>Other duties as assigned</li>
</ul>
Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications 
What You'll Need
<ul>
<li>5+ years of equivalent experience</li>
<li>Sales or marketing experience preferred</li>
<li>Electrical distribution industry or related experience preferred</li>
<li>High School or GED - Required</li>
<li>4 Year / Bachelor's Degree - Preferred</li>
<li>Engineering or technical degree preferred</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul>
<li>Intermediate/advanced computer skills, specifically with Excel/Outlook/Word</li>
<li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, or governmental regulations</li>
<li>Ability to write reports, business correspondence, and procedure manuals</li>
<li>Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public</li>
<li>Ability to practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant communication etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel</li>
<li>Ability to develop and present specialized instruction concerning the specific high-tech equipment in the assigned area of responsibility</li>
</ul>
 Additional Information 
Physical Demands:
<ul>
<li>Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%</li>
<li>Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%</li>
<li>Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%</li>
<li>Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%</li>
<li>Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%</li>
<li>Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%</li>
</ul>
Weight and Force Demands:
<ul>
<li>Up to 10 pounds - Occasionally – up to 20%</li>
</ul>
Working Environment:
<ul>
<li>Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%</li>
<li>Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%</li>
<li>Travels to offsite locations - Frequently – 21% to 50%</li>
</ul>
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Life Insurance</li>
<li>Short-Term and Long-Term Disability Insurance</li>
<li>401K with Employer Match</li>
<li>Paid vacation and sick time</li>
<li>Paid company holidays plus flexible personal days per year</li>
<li>Tuition Reimbursement</li>
<li>Health &amp; Wellness Programs</li>
<li>Flexible Spending Accounts</li>
<li>HSA Accounts</li>
<li>Commuter Transit Benefits</li>
<li>Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.</li>
<li>Employee Discount Programs</li>
<li>Professional Training &amp; Development Programs</li>
<li>Career Advancement Opportunities – We like to promote from within</li>
</ul>
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Industrial Automation Solutions & Services Specialist

<h3>Job Description</h3>
Job Description
What You Can Expect:
Our Environmental Services Specialists love Grand Itasca for the stability, meaningful work and our great team. Grand Itasca is in the business of selecting employees that make the real difference, who go above and beyond to make our hospital/clinic run and work effectively. Are you someone looking to make a difference in the everyday functions of our hospital &amp; clinic life? If so, Grand Itasca is where you belong!
 
We're glad you are thinking about joining us.
Grand Itasca is a great place for Environmental Service Specialists. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities. 
 
Let's talk about benefits.
<ul>
<li>Competitive pay</li>
<li>Tuition reimbursement and scholarship/grant opportunities</li>
<li>Health, dental, vision, &amp; life insurance kick in on the first of the month after 30 days of employment</li>
<li>Generous paid time off package to maintain a healthy home-work balance</li>
<li>STDB (short term disability bank)</li>
<li>401K with employer contributions</li>
<li>Experience Pay Given</li>
<li>Shift Differential</li>
<li>Employee Referral Program</li>
<li>On-the-Job training!</li>
<li>Every Other Weekend Rotation</li>
</ul>
 
About the Position
<ul>
<li>Environmental Services Specialist</li>
<li>Full-time 0.6 FTE (48 hours per pay period)</li>
<li>Days, Evenings, Nights</li>
<li>On-site at Grand Itasca Clinic &amp; Hospital in Grand Rapids </li>
<li>INTERNAL POSTING THROUGH: 11/24/2025</li>
</ul>
Job Summary: The Environmental Services Specialist is responsible for maintaining the highest level of cleanliness throughout the hospital and clinic. They are a vital and centric member of the healthcare team. They will compassionately communicate with patients, coworkers and other customers of Environmental Services and Grand Itasca Clinic and Hospital. The Environmental Services Specialist is the first line of defense in keeping Grand Itasca's patients, staff, and community safe! 
 
Here's what you'll do when you join us:
<ul>
<li>Ensure the safety of our patients and community by being a key part of Grand Itasca's medical team.</li>
<li>Clean and disinfect all areas of the hospital using a variety of compounds and solutions.</li>
<li>Clean and maintains floors throughout the hospital.</li>
<li>Operate vacuum cleaners, scrubbers, sweepers, and other systems.</li>
<li>Learn to strip, seal, finish, and wax floors using buffers and strippers!</li>
<li>Dispose of infectious, medical, hazardous, and other waste.</li>
<li>Keep work areas tidy and stocked with supplies.</li>
<li>Be an active partner with medical staff ensuring patients and providers have a great experience.</li>
<li>Adhere to all policies and procedures.</li>
<li>Expand your knowledge by participating on departmental trainings, activities, and meetings.</li>
</ul>
If you have these qualifications, we'd love to chat:
<ol>
<li>Must be 18 years of age or older. </li>
<li>Fantastic verbal and written skills.</li>
<li>Show up every day with a positive attitude and respond to requests in a timely and respectful manner.</li>
<li>Be able to perform the physical qualifications of the job, including moving furniture and equipment.</li>
<li>Experience using buffers, floor strippers, carpet and upholstery extractors, carpet shampooers and steam cleaners is preferred. If you have no experience with these, we will provide on-the-job training!</li>
<li>Demonstrated ability to adhere to and follow Grand Itasca Clinic &amp; Hospital Mission, Values, Vision and policies.</li>
<li>Maintains reliable and consistent attendance.</li>
</ol>
 
About Grand Itasca:
Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.
 
*The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.
 
EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.
 Job Posted by ApplicantPro

Environmental Services Specialist

<h3>Job Description</h3>
Job Description
Lead Program Specialist, Residential Services
 
Start working to make a difference…. Life Opportunities Unlimited (LOU) is a premier boutique human service agency providing both residential and day program services for adults with developmental disabilities in Northern New Jersey.
 
LOU is located in Ridgewood with programs in Northwest Bergen County: Allendale, Fair Lawn, Glen Rock, Haledon, Midland Park, Ridgewood, Township of Washington, and Waldwick. All of our locations are approximately 15 minutes from Passaic &amp; Rockland Counties. 
LOU’s Residential and Day Programs are conveniently located nearby NJ Transit, Bus Routes and Train Stations.
 
Core Functions: 
<ul>
<li>
Maintain the residential program to a high standard, from the physical components of the program to the documentation requirements as per company policy, federal, and state guidelines 
</li>
<li>
Ensure adequate staffing in the program at all times 
</li>
</ul>
 
Responsibilities: 
<ul>
<li>
Responsible for all aspects of the group home and the well-being of our residents
</li>
<li>
Works directly under supervision of the Director of Residential Services 
</li>
<li>
Work cooperatively with fellow LOU staff and treating clients with dignity and respect
</li>
<li>
Provide assistance in personal hygiene care, house cleaning, and meal preparation
</li>
<li>
Driving clients to and from activities, appointments, day programs and part-time jobs 
</li>
<li>
Responsible for all program facilities, vehicles, and assets 
</li>
<li>
Responsible for creating efficient transportation schedules for program participants, and when necessary, physically transporting clients in a company vehicle 
</li>
<li>
Maintain all client and program records, including but not limited to each individual’s: progress notes, individuals plans, facility records and vehicle records 
</li>
<li>
Develop a curriculum, design activity calendars, and ensure that the implementation of activities meet federal, state, and agency standards 
</li>
<li>
Administer medication to residents in accordance with training and procedures
</li>
<li>
Follow each client’s established behavior plans
</li>
<li>
Each home consists of 4-5 residents, and you will be responsible for all of them during your shift
</li>
<li>
Communicate and collaborate with pertinent group home and other LOU staff
</li>
<li>
Inventory management, including but not limited to: client clothing, household supplies, groceries, etc.
</li>
<li>
Write clear and concise progress notes on the computer 
</li>
<li>
Ensure that all policies and procedures set by upper management are followed
</li>
<li>
Cooperate with the licensee and Department staff in any inspection, inquiry, or investigation
</li>
</ul>
This is not an exhaustive list of the responsibilities of this position. Therefore, in this role, you are expected to do anything else deemed necessary for the betterment of the program and its participants. 
Join the LOU Team: 
We are committed to supporting our employees in their professional growth and career development. This commitment allows our teams to thrive in a passion-driven community that is focused on enriching the lives of our clients. We are looking for dedicated individuals that want to be an important part of building a better future for individuals with developmental disabilities. Staff stay at LOU for an average of 8 years. LOU is a great place for people to meet their professional goals and grow within the organization.
You will be a successful team member if you are: 
<ul>
<li>
Creative and able to adjust accordingly 
</li>
<li>
Organized and detail oriented
</li>
<li>
Patient, compassionate, and caring 
</li>
<li>
Collaborative and communicate effectively with a team 
</li>
<li>
Mission-motivated and result driven 
</li>
</ul>
 
Requirements: 
<ul>
<li>
High School diploma or equivalent 
</li>
<li>
Posses a full valid New Jersey Driver’s License Non-Probationary with no restrictions 
</li>
<li>
Must be 18 years or older 
</li>
<li>
Preferred, but not required: Certified Home Health Aide (CHHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Personal Care Aide (PCA), Patient Care Tech (PCT), Direct Support Professional (DSP) 
</li>
<li>
Preferred, but not required: Experience Working with individuals with developmental disabilities
</li>
<li>
Proven professional written and verbal communication 
</li>
<li>
Adequate computer skills and problem solving skills 
</li>
<li>
Must be able to successfully complete all NJ Division of Developmental Disabilities mandated training with in the required time frame 
</li>
<li>
The requirements for checks of Criminal Background, the Central Registry, the Child Abuse Registry, and Drug Testing must be completed prior to working with any clients in the Day Program or Residental Program 
</li>
</ul>
 
Benefits:
<ul>
<li>
Health, Dental, Vision, Life Insurance, 401(k) Retirement Plan
</li>
<li>
Competitive Salary and Flexible Hours
</li>
<li>
Comprehensive Paid Training Programs including CPR and First Aid 
</li>
<li>
PTO, Vacation, Sick Time, &amp; Holiday Pay
</li>
<li>
Career Advancement Opportunities
</li>
<li>
Discount Perks*
<ul>
<li>
Childcare 
</li>
<li>
AAA
</li>
<li>
Vacation and entertainment 
</li>
<li>
Cellular Plan 
</li>
</ul>
</li>
</ul>
*These perks could be subject to change without notice
 
Join our team and make a difference today!

Lead Program Specialist, Residential Services

<h3>Job Description</h3>
Job Description
You're the best at what you do. So are we. Imagine what we can achieve together!
We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking team as an Member Escalations Specialist
**We are seeking candidates that are local to Maryland or bordering states**
What you will do:
The Member Escalation Specialist is a highly skilled problem-solver responsible for addressing SECU’s most complex and sensitive member issues. This role requires a strong ability to operate independently, think critically, and resolve situations that have escalated to the highest levels with minimal direction. The Specialist will have a passion for providing empathetic, effective solutions to service failures and ensuring member concerns do not progress into formal complaints or potential membership termination.
Primary responsibilities include serving as the initial point of contact for all informal complaints received organizationally, conducting thorough due diligence, engaging the appropriate internal parties, and independently driving the action plan to resolution. The Member Escalation Specialist will manage all communication with the member throughout the process, ensuring transparency, professionalism, and timely updates. A significant component of this role includes maintaining complete and accurate documentation of all activities, resolutions, and member interactions, as well as supporting compliance-related activities tied to examiner inquiries, regulatory expectations, and organizational complaint-management standards.
TheMember Escalation Specialistadheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.
A day in your life might include:
<ul>
<li>Handles all inquiries processed via the organization’s informal complaints process to ensure timely response, ensuring issues are resolved with empathy and professionalism.</li>
<li>Investigate and resolve member concerns by identifying root causes and providing clear, timely solutions.</li>
<li>Collaborates with Virtual Financial Center leadership and any relevant departments in development of an action plan to provide resolution to the informal complaint. </li>
<li>Coordinates the appropriate member communication related to the initial inquiry and the execution of the resolution. </li>
<li>Diligently documents and communicate progress of status of all informal complaints to ensure accuracy, completeness and compliance. </li>
<li>Provides resources to the Virtual Financial Center team to support member experience initiatives including but not limited to member follow ups from appointments/open lobby, Universal Teller administrative support, virtual onboarding support, and internet auto loan support. </li>
</ul>
Additional Responsibilities may include:
<ul>
<li>Manages escalations that require cross-functional coordination, balancing member experience with compliance, operational, and reputational considerations.</li>
<li>Ensures escalated cases adhere to all regulatory requirements, including BSA/AML, OFAC, UDAAP, Fair Lending, and complaint-management standards.</li>
<li>Analyze patterns or trends in member complaints and provide feedback to leadership for process or policy improvements. Prepares reportable findings or concerns for Compliance, Risk, or Legal review as appropriate</li>
<li>Identifies potential regulatory risks in member interactions and escalates to Compliance leadership when warranted.</li>
<li>Maintaining comprehensive understanding of SECU’s products, policies and procedures to provide accurate and effective support.</li>
<li>Serves as a subject-matter resource for complaint-related risk, advising leadership on trends and potential impacts.</li>
<li>Supports development or refinement of complaint-management procedures and organizational standards.</li>
<li>Understanding of SECU’s survey reporting platform, Medallia, to identify common trends around member experience to share with leadership team.</li>
<li>Additional job-related projects and duties as assigned by management.</li>
</ul>
What we need from you:
Core Competencies
As employees we are…
<ul>
<li>Service Focused</li>
<li>Accountable</li>
<li>Curious &amp; Innovative</li>
<li>Knowledgeable</li>
<li>Inclusive</li>
</ul>
Education Requirements
<ul>
<li>High School Degree Required</li>
</ul>
Experience Requirements
<ul>
<li>3 years of experience in financial services, call center, or other related customer service environment.</li>
</ul>
Business Acumen Requirements
<ul>
<li>Demonstrated ability to understand organizational operations, policies, and regulatory requirements to make informed decisions when resolving complex member issues.</li>
<li>Strong analytical skills with the ability to identify trends, assess risk, and recommend process improvements that support organizational efficiency and member retention.</li>
<li>Ability to balance member experience with operational, compliance, and reputational considerations to determine the most effective course of action.</li>
<li>Ability to prepare materials related to complaint trends, root-case analysis, and correction action plans in partnership with Compliance and Risk leaders.</li>
<li>Proven capability to interpret financial products, procedures, and data to support accurate resolution of escalations and ensure alignment with business goals.</li>
</ul>
Physical Requirements 
<ul>
<li>Must be able to remain in a stationary position, often standing or sitting for prolonged periods</li>
<li>Must be able to lift up to 25 pounds</li>
</ul>
SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.
Compensation Information: Offers will be commensurate with experience and education.
<ul>
<li>Salary: Min. $51,200 – Max. $82,000</li>
</ul>
We provide comprehensive benefits, with a focus on total well-being:
<ul>
<li>Medical, vision, dental benefits</li>
<li>401k plan with company matching</li>
<li>Generous sick, vacation and personal leave</li>
<li>And more..2025 SECU Benefit Guide</li>
</ul>
To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers
If you’re interested in a challenging and rewarding career then SECU is for you!
We can’t wait to get to know you!
SECU is an Equal Opportunity Employer

Member Escalations Specialist

<h3>Job Description</h3>
Job Description
Member Services Specialist
MyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. Come join our family!
MyPoint is seeking Member Service Specialists (MSS) for National City and Rancho Bernardo branches.
The position will assist members in all areas of credit union services, including meeting members’ immediate needs and determining solutions for members’ unmet or future financial needs.
The ideal candidate must have a minimum of one (1) year of experience in public-facing financial services, retail, or hospitality industries and proven ability to interact and consult with the public and deliver need-specific solutions. Additional skills include an understanding of consumer and business banking, mobile applications and technology, and cash management products and services.
Excellent benefits and work environment.
Salary Range: $19.34 - $24.13
Visit the MyPoint website for more details: <a href="https://www.mypointcu.com/connect/careers/join-our-team" target="_blank">https://www.mypointcu.com/connect/careers/join-our-team</a>
EOE/M/F/D/V

Member Services Specialist -Rancho Bernardo Branch

<h3>Job Description</h3>
Job Description
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. 
We are currently seeking a Member Experience Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Paseo Branch in Albuquerque.
Join the rest of our teammates and become eligible for a generous benefits package that we offer:
• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year! 
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability
• Travel Assistance
This is what we would like you to do:
• Responsible for creating exceptional member experience. Includes developing, maintaining and enhancing member relationships. 
• Responsible for problem resolution resulting in win-win for the member and the Credit Union. 
• Responsible for performing a broad variety of member service functions, including teller transactions, cash handling, account maintenance and opening new accounts. Responsible for generating product/service referrals for consumer loans, credit cards, and KFS services. 
 
Primary Job Duties:
• Assumes responsibility for the effective and professional performance of member service functions.
• Meet with members, create and enhance member relationships
• Proactively analyze member financial needs and present product or service options
• Basic knowledge of all deposit and consumer loan products and services.
• Complete account maintenance tasks such as: check orders, debit cards and other related duties.
• Answers questions and solves problems for members by listening, collecting data, offering a variety of options.
• Process teller transactions, places appropriate holds in accordance to regulations and internal compliance expectations
• Has basic knowledge of IRA accounts.
• Consult with members regarding basic money management and financial matters, as appropriate.
• Assumes responsibility for establishing and maintaining effective and professional business relationships with members and co-workers.
• Resolve member’s request and questions promptly and with KCU core value expectations. 
• Utilize and adhere to KCU lobby management and MXS staffing model . 
• Ensure Credit Union’s quality and professional reputation is projected and maintained. 
• Assumes responsibility for establishing and maintaining effective coordination and communication with all departments and management.
• Assists other branches or departments as needed. Assists all co-workers. 
• Attends meetings as required 
• Keeps Management informed of branch operational/sales activities and of any significant problems. 
Education/Certification:
• High School Diploma or equivalent 
• Bachelor’s degree preferred. 
Experience Required:
• Minimum one year’s cash handling experience, sales and customer service preferred.
• Previous lending or sales experience preferred.
• Experience with IRA and other consumer deposit products preferred.
• Prior sales experience with individual performance and/or sales goals where goals were met or exceeded routinely preferred.
• Proven member service skills and the ability to resolve problems independently or to escalate as needed to promote member satisfaction.
• Experience with customer service, identifying needs and providing solutions in a professional manner.
Required knowledge, skills and abilities:
• Basic skills with identifying and assessing member needs; creating, building and maintaining strong relationships gaining the members trust. 
• Able to create and maintain strong relationships.
• Strong analytical and financial skills.
 
To apply for this exciting opportunity, visit our careers page at <a href="http://www.kirtlandcu.org/careers" target="_blank">www.kirtlandcu.org/careers</a>
Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Member Experience Specialist I

<h3>Job Description</h3>
Job Description
Company Overview 
Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   
Client Services Specialist
The ideal candidate will play a pivotal role in onboarding and offboarding properties within our property management portfolio. The Client Services Specialist will collaborate with various stakeholders to ensure seamless transitions regardless of if they are entering or exiting the Asset Living portfolio. This role involves a combination of administrative tasks, document management, and coordination to facilitate the process from initiation to completion. 
Essential Duties &amp; Responsibilities
<ul>
<li>Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction. </li>
<li>Act as the main point of contact for client inquiries, concerns, and escalations. </li>
<li>Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services. </li>
<li>Provide training sessions to clients on our platform, features, and best practices. </li>
<li>Investigate and resolve client issues in a timely and effective manner. </li>
<li>Collaborate with cross-functional teams to address and resolve complex client challenges. </li>
<li>Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients.</li>
<li>Stay informed about industry trends and updates to provide clients with relevant information. </li>
<li>Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience. </li>
<li>Regularly communicate client feedback to internal teams for continuous product/service enhancement. </li>
<li>Maintain accurate client records and documentation. </li>
<li>Generate and analyze reports to track key performance indicators and provide insights to management. </li>
<li>Travel Requirement: This position does not require travel.</li>
</ul>
Education &amp; Experience
<ul>
<li>Bachelor's degree or equivalent work experience. </li>
<li>Proven experience in client services or a related customer-facing role. </li>
<li>Excellent communication and interpersonal skills. </li>
<li>Strong problem-solving abilities and attention to detail. </li>
<li>Ability to work collaboratively in a team environment. </li>
<li>Proficient in using CRM software and Microsoft Office Suite. </li>
</ul>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

LI- Remote

Client Services Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 We are only accepting Oklahomaresidents at this time: Please do not apply if you do not live in Oklahoma. Thank you! Who we are: We are a legal access employee benefits company that makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional, manner. At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture is the core at our decision making and strategy. Join our Team: We create a customer focused work environment by providing Team Members with the same level of service, respect, and dignity that we provide to our members. Our deeply instilled culture is personified by our Team Members who ensure that we have helped each and every member to the best of our abilities, and to become a company that is easy to work with. If you want to be a part of this cohesive team with opportunities to build a successful career, LegalEASE is the right place for you. Job Purpose: We are looking for a detail oriented, efficient individual who can derive a sense of pride and fulfilment in work well done. This role is a customer service position with the purpose of working with members to successfully obtain all pertinent information to be able to have them matched with the appropriate legal representation. This role works in a call center environment handling inbound and outbound calls from and to members and providers. This role works in a team environment and is expected to consistently maintain metrics/KPIs as defined by management. What you will do: 
<ul>
<li>Follow the vision, goals, and direction of the department.</li>
<li>Answer incoming emails in a timely manner as defined by the Service Level Agreements</li>
<li>Quickly determine the callers needs and proceed to handle the intake of information and assist the caller</li>
<li>Confirm eligibility when necessary and verify plan benefits</li>
<li>Complete a thorough and accurate case profile during intake</li>
<li>Ensure that the member has a clear and correct understanding of benefits and process before ending the initial call</li>
<li>Attempt to create comfort zones with each member</li>
<li>Work with the team to proactively solve issues</li>
<li>Communicate effectively and in a timely fashion with customers, teammates, and management Notate all applicable information into each case within the CMS</li>
<li>Complete a Daily Status Updates when referrals are not ready the same day or the next day, so that the information can be communicated to the member</li>
<li>Provide Referral information to the member within 30 minutes of completion</li>
<li>Use every available contact method to provide the referral to the member</li>
<li>Follow up within one (1) day to confirm that the member received the referral information and was able to reach the attorney unless a success warm transfer call was completed during referral</li>
<li>Follow up with the members until it can be confirmed that the member has had a consultation using the Follow-up Guidelines when you are unable to reach the member</li>
<li>Ensure that the member was satisfied with the consultation and determine whether the member will use the Providers services, would prefer another Provider, or has received all necessary services</li>
<li>Continue following up with the member until the Providers are completed to ensure satisfaction, at each and every touch point, proactively and after</li>
<li>Report all issues, concerns, complaints and potential problems with Members or Providers using the Escalations Procedures</li>
<li>Respond to all phone messages and emails within two (2) business hours</li>
<li>Report daily activity, using the standard Daily Report format</li>
<li>All other duties as assigned.</li>
<li>Perform other duties as assigned.</li>
</ul>
You will do it using your: 
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to take ownership of project.</li>
<li>Ability to meet aggressive deadlines while maintaining a positive attitude.</li>
<li>Ability to work under pressure and follow through on tasks.</li>
<li>Strong organizational skills, Ardent, with an applicable sense of urgency.</li>
<li>High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimum supervision.</li>
<li>Ability to build relationships with leadership team/department heads, in order to more successfully and efficiently complete and prioritize Pricing Actuary/ Underwriter related tasks under deadline.</li>
<li>Ability to maintain in-depth working knowledge of LegalEASEs systems and processes.</li>
</ul>
Basic Qualifications: 
<ul>
<li>High School Diploma, College Degree preferred</li>
<li>Must demonstrate strong customer service skills, displaying sound judgement and decision-making</li>
<li>Must manage customer expectations by resolving issues in a timely manner</li>
<li>Must plan work appropriately and balance multiple priories</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Must maintain the highest level of professionalism</li>
<li>Microsoft Office proficiency</li>
</ul>
Our Offering: 
<ul>
<li>Culture built on Trust, Respect, and Integrity</li>
<li>Environment that supports the personal drive for excellence</li>
<li>Access to robust health insurance and legal benefit plans</li>
<li>Training and Development opportunities</li>
<li>Paid vacation</li>
<li>Free Fitness Center on property</li>
<li>401 (k) Retirement plan</li>
</ul>
Work Authorization/Security Clearance: 
<ul>
<li>Candidate must have valid work authorization for the U.S.</li>
<li>A criminal background investigation is conducted on every Legal Access Plans employee.</li>
<li>All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.</li>
</ul>
AAP/EEO Statement: Legal Access Plans is an equal opportunity employer. 
This is a remote position.

Member Services Specialist - Oklahoma Residents ONLY

<h3>Job Description</h3>
Job Description
 
Position Summary 
Join our team as a versatile front-line staff member supporting both the Ticket Office and Rental Shop. You’ll greet guests, handle ticket sales, manage equipment rentals, and ensure everyone is ready for a safe, fun day on the hill. This role combines hands-on technical skills—like bike fitting in summer and ski/snowboard tuning in winter—with top-notch customer service and communication.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:
Key Responsibilities (What You Do)
<ul>
<li>Answer phones, handle cashier transactions, stock retail, and perform other clerical duties.</li>
<li>Greet guests and guide them through the rental and check-in process.</li>
<li>Fit customers with the correct snow gear, bike, helmet, and pads; ensure proper sizing and safety.</li>
<li>Sell tickets and passes using the POS system.</li>
<li>Maintain awareness of product knowledge, merchandise promotions, and advertisements.</li>
<li>Resolve customer concerns and complaints promptly and professionally.</li>
<li>Provide information on pricing, closures, and other relevant details.</li>
<li>Ensure guests accurately complete rental forms.</li>
<li>Inspect returned rentals for damage.</li>
<li>Establish and maintain customer profiles; prepare claim forms as needed.</li>
<li>Explain rules, trail maps, and bike park safety protocols.</li>
<li>Keep the front-of-house and rental shop clean, organized, and welcoming.</li>
<li>Support basic maintenance tasks when needed.</li>
<li>Perform other duties as assigned.</li>
</ul>
Key Outcomes (What Success Looks Like)
<ul>
<li>Guests feel welcomed, informed, and excited to ride.</li>
<li>All riders are equipped safely and efficiently with properly sized gear.</li>
<li>Accurate ticket sales and smooth check-in flow reduce guest wait times.</li>
<li>Customers understand how to ride safely and access assistance if needed.</li>
<li>The space remains organized, safe, and ready for the next group.</li>
<li>Demonstrate exceptional guest service, teamwork, professionalism, and safety awareness.</li>
<li>Support colleagues across departments, foster a positive and inclusive culture, and contribute ideas to improve operations.</li>
</ul>
This Role Is a Good Fit For:
<ul>
<li>Individuals who enjoy variety, staying active, and helping others.</li>
<li>Fast learners who remain calm under pressure.</li>
<li>Team players willing to roll up their sleeves and contribute wherever needed.</li>
</ul>
The Benefits and Perks:
<ul>
<li>Season passes for employees and employee dependents</li>
<li>Employee discounts on food, retail, lessons, and rentals</li>
<li>401(k) Retirement Plan</li>
<li>Industry Deals</li>
<li>Ski Area Ticket Exchange Program</li>
</ul>
Minimum Qualifications (Knowledge, Skills, and Abilities)
<ul>
<li>Must be 16 years or older </li>
<li>If over 18 years old, must have a High School Diploma or equivalent</li>
<li>Ability to work up to 40 hours per week, including holidays, weekends, and evenings.</li>
<li>Prior cashier experience is preferred; basic knowledge of POS systems is required.</li>
<li>Accurately process transactions, including credit cards, cash handling, and basic math.</li>
<li>Willingness and ability to perform manual tasks following verbal and written instructions.</li>
<li>Ability to work independently and complete daily tasks according to schedule.</li>
<li>Ability to walk and stand for long periods.</li>
<li>Strong oral and written communication skills; able to complete paperwork and maintain organized records.</li>
<li>Ability to understand, follow, and convey instructions effectively.</li>
<li>Dependable with consistent attendance and adherence to company standards.</li>
<li>Strong judgment and problem-solving skills when interacting with guests.</li>
<li>Ability to react quickly and effectively under pressure.</li>
<li>Willing to obtain technical certifications.</li>
</ul>
Physical Demands and Work Environment 
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Proper cold-weather clothing, protective gear, and adherence to safety procedures are required to ensure personal well-being and maintain safe operations in challenging conditions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Specific vision abilities this position requires include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee must be able to lift, push, pull, or carry objects, use abdominal and lower back muscles to provide support over time without fatigue, and to effectively jump, sprint, or throw an object. Excellent stamina is required. The employee regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat, and humidity, and exposure to dust. 
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.

Guest Services & Rental Specialist

<h3>Job Description</h3>
Job Description
About Total Care Connect&nbsp;
Total Care Connect (TCC) is a rapidly growing mobile-integrated healthcare company that delivers in-home preventive and chronic care services to health plan members. Our mission is to bring care directly to the member’s doorstep—closing care gaps, improving health outcomes, and creating a better experience for both members and health plans.&nbsp;
Position Summary&nbsp;
The Member Engagement Specialist plays a vital role in connecting health plan members to the preventive services offered through TCC. This role focuses on outreach, education, and scheduling for members who are eligible for in-home preventive care visits such as Annual Wellness Visits, cancer screenings, vaccinations, and other HEDIS-quality measures. The goal is to ensure that every member is contacted, engaged, and supported through the scheduling process to receive their preventive care.&nbsp; Salary: $45,000 - $47,000 based on experience, with bonus structure after 60 days Benefits package:&nbsp;Health, dental, vision insurance; paid time off; 401(k)/retirement; disability
Key Responsibilities&nbsp;
<ul>
<li>
Conduct outbound calls, texts, and emails to eligible health plan members to educate and schedule them for in-home preventive services.&nbsp;
</li>
</ul>
<ul>
<li>
Use approved scripts to explain the value of preventive visits, including flu shots, cancer screenings, and other HEDIS-related services.&nbsp;
</li>
</ul>
<ul>
<li>
Verifying member eligibility and performing data recovery tasks such as updating and maintaining accurate contact information, including phone numbers and addresses.&nbsp;
</li>
</ul>
<ul>
<li>
Document outreach attempts, call outcomes, and member preferences accurately in TCC’s engagement and scheduling platform&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Follow the TCC three-touch communication process (call, voicemail, text) to maximize member reach and engagement.&nbsp;
</li>
</ul>
<ul>
<li>
Obtain text message consent and send appointment reminders in accordance with company policy.&nbsp;
</li>
</ul>
<ul>
<li>
Reschedule canceled or missed appointments promptly to minimize care gaps.&nbsp;
</li>
</ul>
<ul>
<li>
Collaborate with care coordinators, clinical staff, and management to ensure seamless communication and scheduling.&nbsp;
</li>
</ul>
<ul>
<li>
Track daily call goals and contribute to weekly performance metrics such as reach rate, scheduled appointments, and completed visits.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain confidentiality of all member information in compliance with HIPAA regulations.&nbsp;
</li>
</ul>
Qualifications&nbsp;
<ul>
<li>
Prior experience in healthcare member engagement, call center, or care coordination preferred.&nbsp;
</li>
</ul>
<ul>
<li>
Strong communication and active listening skills, with empathy for diverse populations.&nbsp;
</li>
</ul>
<ul>
<li>
Ability to explain healthcare services in clear, patient-friendly language.&nbsp;
</li>
</ul>
<ul>
<li>
Comfort using technology (Microsoft Teams, engagement tools, EHRs).&nbsp;
</li>
</ul>
<ul>
<li>
Highly organized, reliable, and self-motivated with attention to detail.&nbsp;
</li>
</ul>
<ul>
<li>
High school diploma or equivalent required; associate or bachelor's degree in healthcare, social services, or related field preferred.&nbsp;
</li>
</ul>
Performance Expectations&nbsp;
<ul>
<li>
70+ outbound calls per day with 350+ outbound calls per week with appropriate documentation.&nbsp;
</li>
</ul>
<ul>
<li>
5+ scheduled visits per day with 25+ scheduled visits per week.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain ≥30% contact rate and ≥15% scheduling conversion rate.&nbsp;
</li>
</ul>
<ul>
<li>
Adherence to TCC’s engagement workflow and member communication standards.&nbsp;
</li>
</ul>
<ul>
<li>
Consistent collaboration and communication with the care coordination team.&nbsp;
</li>
</ul>
Why Join TCC&nbsp;
<ul>
<li>Be part of a mission-driven company improving access to preventive care for underserved communities.&nbsp;</li>
<li>
Opportunity to grow within a fast-scaling healthcare startup.&nbsp;
</li>
</ul>
<ul>
<li>
Collaborative team environment with flexible, supportive leadership.&nbsp;
</li>
</ul>
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