<h3>Job Description</h3>
Job Description
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
 
Responsibilities
A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.
Essential Responsibilities:
<ul>
<li>Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude</li>
<li>Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly</li>
<li>Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines</li>
<li>Ability to understand direction and adhere to established policies and procedures</li>
<li>Other related duties as assigned or directed</li>
<li>
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
</li>
<li>May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels</li>
</ul>
 
Qualifications
Education, Training and Requirements:
<ul>
<li>High School Diploma or GED Required</li>
<li>All applicants must be 18 years of age or older</li>
<li>Travel is required to surrounding branches as needed</li>
</ul>
Skills:
<ul>
<li>Basic math and computer skills</li>
<li>Documentation skills with attention to detail</li>
<li>Professional and friendly interpersonal and communication skills</li>
<li>Clear thinking and ability to stay focused</li>
<li>Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility</li>
</ul>
Experience:
<ul>
<li>Prior customer service skills preferred</li>
</ul>

Teller

<h3>Job Description</h3>
Job Description
We have Part-time and Full-time options available!
Responsibilities Include:
Assisting members with financial transactions, including deposits, withdrawals, loan payments, transferring funds, selling money orders, and various other products. Perform daily cash drawer balancing. Maintain accurate account records and communicate effectivity. Educate members on products and services that will enhance their financial position.
Requirements:
Cash handling experience preferred. Excellent communication skills. Attention to detail. Computer proficient. Willing to promote and sell credit union products and services.

<h3>Job Description</h3>
Job DescriptionDescriptionGENERAL SUMMARY:Provides quality service and develops long term customer relationships.&nbsp; Receives and pays money to bank customers and maintains accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions. &nbsp;&nbsp;RESPONSIBILITIES AND DUTIES:
<ol>
<li>Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loan payments, and sale of negotiable instruments. &nbsp;</li>
<li>Assists in granting customers access to safe deposit boxes when necessary.</li>
<li>&nbsp;Processes mail and night drop transactions.</li>
<li>Maintains files as required including signature cards, night deposit log and mail log.</li>
<li>&nbsp;Balances teller drawer at the end of each shift and other wrap up work that may be necessary.</li>
<li>Performs other related duties as assigned by supervisor.</li>
<li>Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)&nbsp;</li>
</ol>
KNOWLEDGE, SKILL, AND ABILITIES:
<ul>
<li>Knowledge of bank products, policies, and procedures.</li>
<li>Knowledge of general banking principles preferred with willingness to participate in educational opportunities</li>
<li>Knowledge of basic math functions such as addition, subtraction, multiplication and division</li>
<li>Skill in communicating with clients and co-workers in courteous and professional manner. &nbsp;</li>
<li>Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.</li>
<li>Ability to maintain a high level of confidentiality</li>
<li>Ability to demonstrate accuracy and efficiency in a high-paced environment.</li>
<li>Ability to function as a team player.</li>
</ul>
&nbsp;EDUCATION AND EXPERIENCE:
<ul>
<li>High school graduate or equivalent.</li>
<li>The courses as outlined in the Teller Career Path Guidelines are required to be completed within the 90-day Probation Period after job acceptance.</li>
</ul>
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;PHYSICAL REQUIREMENTS:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Seeing: 75-100%Must be able to greet customers read documents, use computer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hearing: 75-100% Must be able to communicate with customers and co-workers&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Standing/Walking: 75-100%Must be able to visit customer&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Climbing/Stooping/Kneeling:&nbsp; 50-74%&nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;Lifting/Pulling/Pushing:&nbsp; &nbsp; &nbsp;25-49%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Must be able to lift bags of coin.&nbsp;Fingering/ Grasping/Feeling: 75-100%Must be able to use computer, write&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;PHYSICAL DIMENSIONS:Medium Work:&nbsp; Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. &nbsp;&nbsp;NOTE:&nbsp; The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified. More DetailsMon - Fri, 8-5; Rotating Saturdays, generally 1 Saturday / month&nbsp;

Teller I

<h3>Job Description</h3>
Job Description
Position Title: TellerDepartment: Branch
Classification:Non-Exempt
REPORTING RELATIONSHIPS
Position Reports To:Branch Manager
Positions Supervised:None 
POSITION PURPOSE
Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures that members are promptly and professionally served.
NATURE AND SCOPE
This position requires public relations skills and a good understanding of Teller functions and procedures. Timeliness, efficiency, and accuracy as well as professionalism and confidentiality, are vital to the successful execution of this position. 
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions in accordance with established policies, standards, and security procedures.
 a. Represents the Credit Union in a courteous and professional manner.
 b. Receives share deposits in person or by mail.
 c. Receives loan payments in person or by mail. Properly computes interest.
 d. Processes cash advances, gift cards, cashier’s checks, money orders, government bonds and similar transactions.
 e. Disburses cash or check share withdrawals and processes transfers in person, by telephone, or by mail.
 f. Processes assigned cash and transactions and balances at the end of the day. 
<ol>
<li>Verifies transactions. Monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.</li>
</ol>
<ol>
<li>Scans checks for item processing and accurately accounts for items, totals, and balanced conditions. Prepares daily work for end of day storage.</li>
</ol>
<ol>
<li>Complies with Bank Secrecy Act responsibilities. </li>
</ol>
<ol>
<li>Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously.</li>
</ol>
<ol>
<li>Completes assigned trainings in a timely manner. </li>
</ol>
2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.
 a. Ensures that members' requests and questions are promptly resolved.
 b. Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
 c. Receives and processes changes of name, addresses, and such other account information as needed.
 d. Maintains privacy of member account information.
 e. Ensures that the Credit Union's quality reputation is maintained and projected.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
 a. Assists area personnel as required.
 b. Keeps supervisor informed of area activities and of any significant problems or concerns.
 c. Completes required reports and records accurately and promptly.
 d. Attends meetings as required.
4. Assumes responsibility for related duties as required or assigned.
 a. Performs lobby, drive-up teller and night drop functions as assigned.
 b. Cross-sells Credit Union services.
 c. Ensures that work area is clean, well maintained, and secure.
 d. Performs related clerical duties as required.
PERFORMANCE MEASUREMENTS

1. Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
3. Excellent business relations exist with members. Members' questions are courteously and promptly resolved.
4. Ensures cohesive teamwork exist with coworkers and management. Managers are appropriately informed of area activities.
5. Required reports and records are accurate, complete, and timely.
6. The Credit Union's culture is maintained and conveyed.
QUALIFICATIONS

Education/Certification:High school graduate or equivalent.
Required Knowledge:Knowledge of Teller policies and procedures.
 Basic understanding of financial operations.
Experience Required:Six months of cash handling preferred. Abilities generally acquired on the job in 12 months.
Skills/Abilities: Excellent communication skills.
 Professional appearance, dress, and attitude.
 Good math skills.
 Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
 Good typing/data skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Talking:Communicate precisely, clearly, friendly and professionally. 
Average Hearing:Able to hear average or normal conversations and receive ordinary information.
Finger Dexterity:Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities:Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

standing: For prolonged periods of time on busy lobby days. On a regular basis, stands about 80% of working time.

Physical Strength: Exerts up to 50 lbs. of force occasionally. 
WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.
Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
 Ability to write complex sentences, using proper punctuation, adjectives, and adverbs.
 Ability to communicate in complex sentences; using normal word order with present and past tenses; and using a good vocabulary.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

<h3>Job Description</h3>
Job Description
WHITAKER BANK
TELLER POSITION DESCRIPTION
 
SUMMARY
The position of Teller is responsible for performing routine branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
ESSENTIAL DUTIES
<ol>
<li>Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.</li>
</ol>
<ol>
<li>Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.</li>
</ol>
<ol>
<li>Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.</li>
</ol>
<ol>
<li>Issues official checks, traveler’s checks and savings bond applications.</li>
</ol>
<ol>
<li>Assists with night depository duties; logs bags; processes deposits; makes change orders; issues receipts and returns bags to customers.</li>
</ol>
<ol>
<li>Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated and markets the bank services to customers in the grocery store branch when stationed there.</li>
</ol>
<ol>
<li>Receives and processes stop payment and hold orders. </li>
</ol>
<ol>
<li>Accepts loan and installment payments. </li>
</ol>
<ol>
<li>Balances cash drawer daily and verifies cash being returned to the vault.</li>
</ol>
<ol>
<li>Provides effective customer service and assists in resolving problems within given authority.</li>
</ol>
<ol>
<li>May assist in the balancing of ATM machines. </li>
</ol>
<ol>
<li>Answers telephones and directs callers to proper Bank personnel.</li>
</ol>
<ol>
<li>Processes loan payments, traveler’s checks, ATM deposits, change orders</li>
</ol>
<ol>
<li>May assist in opening and closing the vault daily; assists in balancing vault currency and coin.</li>
</ol>
<ol>
<li>Types routine letters reports and forms. </li>
</ol>
<ol>
<li>Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. </li>
</ol>
<ol>
<li>You are to conduct yourself professionally and as a bank representative while at work and in public. </li>
</ol>
<ol>
<li>Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. </li>
</ol>
<ol>
<li>Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities. </li>
</ol>
<ol>
<li>Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.</li>
</ol>
SECONDARY DUTIES
The position of Teller performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY
The position of Teller is not responsible for the supervision of any employee(s).
ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The position includes driving a Bank or personal owned vehicle approximately 10 % of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc. 
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, cellular telephone, personal digital assistant (PDA) and/or Blackberry, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, microfilm equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, laptop computer, personal computer and related printers, or other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
<ul>
<li>High school diploma or general education degree (GED); or one year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.</li>
</ul>
<ul>
<li>Basic experience, knowledge and training in branch operation activities, terminology and products and services.</li>
</ul>
<ul>
<li>Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.</li>
</ul>
<ul>
<li>Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software.</li>
</ul>
<ul>
<li>Basic typing skills to meet production needs of the position.</li>
</ul>
<ul>
<li>Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.</li>
</ul>
<ul>
<li>Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.</li>
</ul>
<ul>
<li>Ability to deal with routine problems involving multiple facets and variables in standardized situations.</li>
</ul>
<ul>
<li>Good organizational and time management skills.</li>
</ul>
<ul>
<li>Ability to work with general supervision while performing duties.</li>
</ul>
<ul>
<li>Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.

TELLER

<h3>Job Description</h3>
Job Description
InFirst Bank is seeking a personable individual to fill a Teller position for the Johnstown Offices. Ideal candidates will be able to pay attention to detail, have proficient interpersonal, communicative, sales, reading, writing, grammar, and mathematical skills. They will also have the ability to lift approximately 30 lbs. of coin. It is preferred that the candidate has experience handling cash. The position is responsible for coordinating work within the office and other departments as well as reporting pertinent information to the immediate supervisor. Apply on line at <a href="http://www.infirstbank.bank" target="_blank">www.infirstbank.bank</a> Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
 

 
The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package
*This position is eligible for a Spanish proficiency pay differential*
SCHEDULE: Full-time; Monday - Friday with availability between (8:15 am – 5:45 pm) and every other Saturday morning (8:15 am – 12:15 pm). Average of 40 hours/week.
LOCATION: 1401 S Gilbert St, Iowa City, IA 52240
TRAINING AND CAREER PATH:
When starting out as a Teller at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program. 
The Teller career path begins with a focus on Foundational and Teller Training, and then progresses with training on more advanced Teller components and additional areas of the bank.
You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role. 
Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve. 
Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.
 
SCOPE:
The teller is responsible for directly servicing customers with the paying and receiving functions of the bank. This includes a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders.
The teller has primary responsibility for providing a high level of customer service to bank customers who require teller services. The teller will refer customers to other bank departments as appropriate for additional services.
The teller is responsible for balancing daily and understanding compliance regulations related to teller services.
ACCOUNTABILITIES:
Service Requests: 
<ul>
<li>Provide exceptional customer service to ensure customers consistently receive service of the highest standard. </li>
<li>Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.</li>
<li>Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.</li>
<li>Note and verify significant information as required by Bank policy and procedure. Ensure that Bank procedures are followed when processing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions.</li>
<li>Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.</li>
<li>Maintain confidentiality of customer account information.</li>
<li>Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.</li>
<li>Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.</li>
<li>Understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, and funds availability policy.</li>
<li>Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in and efficient courteous manner, providing positive employee relations.</li>
</ul>
Cash Handling: 
<ul>
<li>Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.</li>
<li>As needed, purchase working money supply from Assistant Branch Manager/Branch Manager</li>
<li>Count and verify currency.</li>
</ul>
Relationship Management: 
<ul>
<li>Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.</li>
<li>Identify customer's financial services needs and cross-sell services to meet those needs.</li>
<li>Advise customers on promotional items and services. Give referrals to customer service on prospects/customers for potential sales of products based on life events that you are hearing. Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.</li>
<li>Participate as part of various retail product campaigns the bank initiates. Assist the office with special events and promotions.</li>
<li>Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.</li>
<li>Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.</li>
<li>Adhere to customer service standards through Voice of the Customer program.</li>
</ul>
Other:
<ul>
<li>As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.</li>
<li> It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year. </li>
<li>Perform other duties as assigned.</li>
</ul>
EDUCATION AND SPECIAL REQUIREMENTS:
<ul>
<li>Prefer a high school degree or equivalent.</li>
<li>1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.</li>
<li>This job requires skills needed in a typical office environment. This includes computer skills, as well as utilization of office equipment.</li>
<li>Must have the dexterity to count money.</li>
<li>Must be able to lift 50 pounds.</li>
<li>Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.</li>
<li>Participate in at least 3 bank sponsored or community events annually.</li>
</ul>
 
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