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<h3>Job Description</h3>
Job Description
** This role is fully on-site in Reno, NV - Local candidates are encouraged to apply **
Are you ready to turn your people skills into a career you’re proud of? At Valora Marketing, we connect brands with their community through exciting products in the Reno, NV area – and we want YOU on our team.
We’re not your typical marketing company. We’re all about authentic connections, growth, and creating experiences that matter. With hands-on training from certified pros, you’ll gain the skills to build client success and fast-track your career.
What You’ll Do:
<ul>
<li>Chat with customers (and actually make it fun!) while creating and managing accounts.</li>
<li>Become a go-to expert on our products and services – stay sharp, stay informed.</li>
<li>Team up with others to hit goals and celebrate wins together.</li>
<li>Problem-solve like a competent individual and bring positive energy to every interaction.</li>
<li>Level up your skills with training in sales and leadership.</li>
</ul>
What We’re Looking For:
<ul>
<li>You’re authorized to work in the U.S.</li>
<li>You vibe with people – you can start a conversation with just about anyone.</li>
<li>You can juggle tasks and stay cool in fast-paced settings.</li>
<li>You’re curious, willing to learn, and open to trying new marketing trends.</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionAre you highly motivated, detailed, reliable, and customer service-focused? Are you looking for a company that values PEOPLE and PROCESS while working alongside those with a PASSION for auto repair? This is your opportunity! 
If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business. 
Each teammate is a valued part of the repair process.  We support each team member with the training and technology needed to succeed.  This position is one of the most important! We are in the people business; we just happen to fix cars. 
 
What’s in it for you?
<ul>
<li>
Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners) 
</li>
<li>
$50,000 employer-paid life insurance policy 
</li>
<li>
401K plan with an employer match 
</li>
<li>
Employee Assistance Program includes confidential assistance in the following areas 
</li>
</ul>
<ul>
<li>
Counseling from relationships to stress and substance abuse 
</li>
<li>
Work/Life benefits, including personal, financial, and legal issues 
</li>
<li>
Self-Help benefits 
</li>
<li>
Peak performance coaching 
</li>
<li>
Lifestyle saving benefits for wellness, shopping, travel 
</li>
<li>
Personal development and training 
</li>
</ul>
<ul>
<li>
Heath savings account to assist with medical bills 
</li>
<li>
Paid time off to promote work-life balance, including 
</li>
</ul>
<ul>
<li>
8 paid holidays, including Black Friday, and get your Birthday as a floating holiday! 
</li>
</ul>
<ul>
<li>
Growth opportunities within our company 
</li>
</ul>
The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located. 
The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations. 
Job Requirements:
<ul>
<li>
Receptionist duties, light bookkeeping/accounting work 
</li>
<li>
Welcome visitors by greeting them 
</li>
<li>
Answer questions and refer customers to the appropriate person 
</li>
<li>
Schedule customer appointments 
</li>
<li>
Determine customer needs in a calm and professional manner 
</li>
<li>
Input customer information into computer software efficiently and accurately 
</li>
<li>
Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers' questions and/or concerns 
</li>
<li>
Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments 
</li>
<li>
Consistently check, sort, and forward e-mails 
</li>
<li>
Maintain a safe and clean reception area 
</li>
<li>
Create and manage both digital and hard copy filing systems for all insurance partners 
</li>
<li>
Perform other clerical work such as filing, photocopying, transcribing, faxing 
</li>
<li>
Take memos, maintain files, organize documents, etc. 
</li>
<li>
Accounting duties include accounts receivables, entering customer payments 
</li>
<li>
Manage inventory of office supplies and reorder when necessary 
</li>
<li>
Provide administrative support to the collision consultants and accountant 
</li>
</ul>
Skills, Qualifications &amp; Requirements:
<ul>
<li>
Must be at least 18 years of age 
</li>
<li>
Ability to perform in a fast-paced, sometimes stressful, and high-volume environment 
</li>
<li>
Proficiency in Microsoft Office Suite 
</li>
<li>
Professional attitude and appearance 
</li>
<li>
Trustworthy, high degree of integrity 
</li>
<li>
Excellent written and verbal communication skills 
</li>
<li>
Ability to be resourceful and proactive when issues arise 
</li>
<li>
Ability to remain calm under pressure 
</li>
<li>
Excellent organizational skills 
</li>
<li>
Multitasking and time-management skills, with the ability to prioritize tasks 
</li>
<li>
Excellent customer service attitude 
</li>
</ul>
We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

<h3>Job Description</h3>
Job Description
For over 50 years, Triad Financial Services, Inc. has provided extraordinary service in lending to help homeowners reach their dream, and find competitive rates that help their customers and clients get financing. Triad Financial Services is looking for a skilled and dynamic Customer Service Representative to our loan servicing team. Bilingual candidates fluent in Spanish are strongly encouraged to apply!
Essential Functions:  
<ul>
<li>Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only)</li>
<li>Research customer complaints, concerns and payment history then correct or adjust records as needed</li>
<li>Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor</li>
<li>Process payments</li>
<li>Prepare payoffs</li>
<li>Discuss escrow analysis</li>
<li>Update loan records as needed</li>
<li>Assorted other duties as requested by Manager</li>
</ul>
Minimum Qualifications:  
<ul>
<li>Experience: 1-2 years’ customer service in the finance/mortgage industry, Escrow account knowledge</li>
<li>Skills: MSP/Black Knight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient</li>
<li>Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers</li>
<li>Professional and welcoming phone etiquette required</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices</li>
<li>Must be responsible and reliable</li>
<li>High school diploma or GED required</li>
<li>Bilingual (preferably Spanish)</li>
<li>Prior customer service/telemarketing experience preferred</li>
</ul>
Physical Demand:  
<ul>
<li>Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.</li>
<li>Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards</li>
<li>Must be able to talk, listen and speak clearly on telephone</li>
<li>Able to sit at a work station for prolonged periods of time</li>
<li>Must be able to physically type</li>
</ul>
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

<h3>Job Description</h3>
Job DescriptionDescription:
As You Wish Electric is urgently hiring for a Customer Service Representative.
 
Who are we?
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s electrical systems. At As You Wish Electric we strive to ensure our employees are taken care of. We are known for stability and lateral growth amongst other career advancement opportunities!
 
Benefits:
<ul>
<li>Competitive Wage: $21-$23 per hour + monthly bonus opportunities.</li>
<li>Set schedule</li>
<li>Weekly pay!</li>
<li>Start earning PTO immediately.</li>
<li>Great medical benefits, including dental, vision and life insurance for you AND your family. Generous 401K Company match.</li>
<li>6 Paid holidays</li>
<li>On-going technical and sales development training from the best in the business.</li>
<li>Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and you will build life-long friendships.</li>
</ul>
The Big Task
This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.
Requirements:
<ul>
<li>Excellent customer service skills.</li>
<li>Ability to function well in fast-faced work environment.</li>
<li>Experience working in a call center setting</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
<li>High school diploma, GED or equivalent.</li>
<li>At least1 year of experience assisting customers in a call center or customer service environment.</li>
</ul>
Please Note:
<ul>
<li>This is an in-person / in-office role, where you are joining a team. This role is not remote or work-from-home supported.</li>
</ul>
As You Wish Electric is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.

<h3>Job Description</h3>
Job DescriptionJob Opening: Customer Service Representative at DDC ServicesJob Description
DDC Services is excited to announce a new opening for a Customer Service Representative in our dynamic team. This role is perfect for individuals seeking to enhance their career in customer support and services, fostering seamless interactions and ensuring customer satisfaction. The position available is a Full-Time opportunity, based out of our headquarters. This job is not a remote position, and it requires the representative to engage directly with our clients and customers in a fast-paced environment.
As a Customer Service Representative at DDC Services, you will be the front line of our company, ensuring that our customers' needs are met with professionalism and efficiency. The role demands high commitment and enthusiasm towards providing outstanding support and developing strong relationships with customers. If you are passionate about delivering top-notch customer service and eager to make a significant mark in the industry, we encourage you to apply.
Duties and Responsibilities
<ul>
<li>Greet and interact with customers in a friendly and professional manner.</li>
<li>Answer customer inquiries face-to-face interactions.</li>
<li>Provide knowledgeable answers to questions about product, pricing, and availability.</li>
<li>Work with internal departments to meet customer's needs.</li>
<li>Data entry in various platforms.</li>
<li>Understand and strive to meet or exceed metrics while providing excellent consistent customer service.</li>
<li>Create and maintain first-class customer service practices.</li>
<li>Communicate customer feedback to the management team to enhance the overall customer experience</li>
<li>Learn how to write and manage product orders efficiently.</li>
</ul>
Requirements
<ul>
<li>Must be 18 years of age or older.</li>
<li>High school diploma or equivalent.</li>
<li>Prior experience in a customer service role is preferred but not mandatory.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Ability to work under pressure in a fast-paced environment.</li>
<li>Meticulous attention to detail.</li>
<li>Must have a valid driver’s license.</li>
<li>Must own a vehicle, as the job may require some local travel.</li>
<li>Flexibility with work hours; ability to work evenings, weekends, and occasional holidays.</li>
<li>Ability to cultivate positive working relationships with customers and co-workers.</li>
<li>Commitment to ongoing education and learning more about products to improve job performance.</li>
<li>Ability to handle physical requirements of the job, including standing for extended periods and lifting up to 20 pounds.</li>
</ul>

Customer service representative

<h3>Job Description</h3>
Job DescriptionJob Summary
This Is entry-level office support work involving extensive personal and telephone contact with customers in one of the following areas: water customer service, property taxes, or motor vehicles. Through on-the-job training, employees perform progressively responsible work in one of the following areas of assignment: collecting payments on water accounts, collecting fees, and establishing new water accounts; examining vehicle titles and supporting documents for accuracy; processing title applications and dealer titles, collecting ad valorem taxes, and issuing vehicle license plates and decals; or collecting property taxes for the State of Georgia, schools and Rockdale County including pursuing delinquent tax accounts. Work involves researching and providing information to customers and/or the collection and reconciliation of various fees related to services. Work is reviewed by a supervisor for compliance with policies and procedures, accuracy, and the nature and propriety of the final results. Bilingual skills preferred.
Essential Functions
Essential Functions:These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Receives and processes payments using an online computer system; prepares and distributes receipts; answers customer inquiries concerning payments.
 Opens cash drawer daily; takes payments by check, cash, money order, and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; may make intermittent or daily deposits.
 Explains department/office processes to customers, including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.
 Provides information to the general public by telephone or in-person; answers inquiries or requests and resolves complaints and problems.
 Explains general department/office procedures, services, office hours, and accounts payable procedures.
 Prepares routine replies to correspondence.
 Performs routine clerical and filing duties; receives, sorts, and distributes mail; maintains a variety of department/office financial and account files.
Performs other customer service work specific to the area of assignment, which may include pursuing delinquent personal property taxes, including researching new address and contact information, requesting payment by either telephone contact or letter, and maintaining delinquent files; setting up new customer water accounts, including performing needed research to establish accounts; processing account adjustments with supervisory approval; selling well water tests and dump tickets and renting hydrant meters; generating work orders for other department/office staff; processing vehicle titles, examining titles and supporting documents for accuracy and detection of fraud; issuing EPA emission control senior waivers; or issuing license plates and decals and checking license plate inventory.
AdditionalDuties: Employees in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities
Knowledge of applicable laws, codes, regulations, policies, and procedures related to assigned areas. Knowledge of basic accounting and mathematical theories and principles.
Knowledge of office and recordkeeping theories and principles.
Knowledge of Microsoft Word and Excel, general computer applications , and computer systems specific to the assigned department/office.
Skill in the operation of modern office equipment.
Skill in recording and tracking revenues, such as payables and receivables. Skill in monitoring and tracking the flow of data and information.
Skill in addressing and resolving customer problems. Ability to detect and correct erroneous data.
Ability to develop and maintain effective working relationships with County employees and officials. Ability to maintain confidentiality.
Ability to relay information clearly and concisely with particular skill in telephone communications.
Ability to deal with the general public in an effective, tactful, and courteous manner, including communicating effectively with diverse and sometimes irate, hostile, and threatening customers.
Ability to listen and ascertain the needs of customers; ability to find and communicate accurate information concerning processes, policies and procedures to customers.
Ability to handle multiple interruptions and adjustments to priorities throughout the day. Ability to understand and follow oral and written directions.
Ability to maintain routine records.
Ability to communicate effectively, both orally and in writing.
Ability to research and stay updated on applicable laws and regulations. Ability to distinguish between shades of color.
Ability to talk and hear.
Ability to walk, stand, sit, stoop, kneel, crouch, reach, lift light objects, and use fingers/hands in order to perform a wide variety of assigned tasks.
Working Conditions
 The work is typically performed in an office with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Minimum Qualifications
<ol>
<li>High school diploma or equivalent</li>
</ol>
<ol>
<li>One (1) year of office support experience involving extensive public contact.</li>
</ol>
<ol>
<li>OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills, and abilities for this job.</li>
</ol>
Preference
1) Paraprofessional experience in business, accounting, or a related field in a computerized work environment.
2) Bilingual

<h3>Job Description</h3>
Job Description
Do you have a positive personality and a competitive spirit? What about sales or customer service experience? Are you eager to work in a highly-productive and fast-paced environment? If you answered yes, then consider applying to join our motivated team!
Who We Are
At Car Vision, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Car Vision is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.&nbsp;
Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!
What We Offer
<ul>
<li>
Health Insurance
</li>
<li>
401(k) Savings Plan
</li>
<li>
Closed on Sundays
</li>
<li>
Paid Vacation
</li>
<li>
Paid Company Holidays
</li>
<li>
Paid Training&nbsp;
</li>
<li>
Ongoing Professional Development
</li>
<li>
Employee Discounts
</li>
<li>
Family-Friendly and Inclusive Culture
</li>
<li>
Career Growth and Internal Promotions
</li>
<li>
Custom and Competitive Wage Plans
</li>
</ul>
Responsibilities
<ul>
<li>
Nurture enriching relationships to build clientele for life.
</li>
<li>
Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
</li>
<li>
Continuously develop product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
</li>
<li>
Perform high-quality, professional demonstrations of new/used vehicles.
</li>
<li>
Follow-up with buyers to ensure successful referral business.
</li>
<li>
Learn to overcome objections and thrive within sales situations.
</li>
<li>
Report directly to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
</li>
<li>
Bring your ‘A game’ along with a positive attitude to work with you every single day.
</li>
</ul>
Qualifications
<ul>
<li>
Available to work flexible hours and weekends
</li>
<li>
Self-starter mentality and ambitious spirit preferred
</li>
<li>
Ready to waste no time on learning new product in’s and out’s, eager to improve
</li>
<li>
Phenomenal communication skills with customers and team members
</li>
<li>
Professional, well-groomed personal appearance
</li>
<li>
Clean driving record and valid driver’s license
</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
BASIC PURPOSE:
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS:
Customer Service Duties
· Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
· Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers.
· Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
· Offer current promotional items to all customers. 
· Offer credit card application and information to all customers.
Visual Communications 
· Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
· Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
· Ensure that all prices are displayed correctly for each product.
· Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
· Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Food and Beverage Handling 
· Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. 
· Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Cash Handling
· Accurately conduct all cash, debit, credit transactions on cash register (POS). 
· Preform simple math calculations. 
· Make sure all money is dropped in the safe according to company policy and procedures.
Maintenance/Cleanliness Duties
· Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
· Removes and disposes of trash and debris outside/inside. 
· Sweep and Mop floors.
· Clean station restrooms.
Miscellaneous
· Follows Shift Duties schedule for correlating shift.
· Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
· Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
· Performs all other duties assigned. 
JOB QUALIFICATION REQUIREMENTS:
The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge/Experience:
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required. 
Software, Tools and Equipment:
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements:
As a team member you will represent Hassan &amp; Sons. While you are on the job, Hassan &amp; Sons expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to Hassan &amp; Sons, Inc. Appearance &amp; Image Guide for additional information. 
PHYSICAL AND VISUAL ACTIVITIES:
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job. 
WORKING ENVIRONMENT:
Gas station with food mart.
 Open Availability PT/FT potential

<h3>Job Description</h3>
Job Description
We are seeking an energetic and driven individual with a winning spirit to join our growing insurance team in a full-time capacity. As a customer service representative, you will work with an agency owner that shares your desire to be the best. Our disciplined, proven, successful sales process will help you grow in your career. Those interested in growing their insurance knowledge or anyone who thrives on delivering great service is encouraged to apply.
 Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Life Insurance
Career Growth Opportunities
Evenings Off
Hands on Training
 Responsibilities 
 Perform general customer service duties as presented. 
 Build and maintain customer relationships. 
 Solicit for new business via telephone, networking, and other lead sources. 
 Thoroughly understand and follow all underwriting, rating, and compliance requirements. 
 Maintain knowledge of new and existing insurance products. 
 Perform other duties as assigned.
 Requirements 
 Must be willing to obtain insurance licenses. 
 Must pass a background check. 
 Must be open to marketing via phone, social media, and networking. 
 Must possess outstanding written and verbal communication skills. 
 The ideal candidate will have basic PC skills, basic math skills, strong analytical capability, and conflict resolution skills.

<h3>Job Description</h3>
Job Description
Join our Team and be part of The Brushy Creek Life!
The Location: 
Come experience "The Brushy Creek Life" in Brushy Creek, Texas, just minutes north of Austin. Brushy Creek Municipal Utility District enjoys the quiet rural aspects of small-town America while having proximity to cosmopolitan amenities.
The Organization:
Brushy Creek Municipal Utility District is home to 18,000+ residents. Formed initially as Williamson County Municipal Utility District No. 2 in 1977, BCMUD provides water and wastewater services, recreational activities, beautiful gardens, parks, and miles of trails through the Brushy Creek community. BCMUD operates four swimming pools, four tennis courts, and a disc golf course throughout the community.
At the heart of our District is the Brushy Creek Community Center. Our Community Center features two gyms, two racketball courts, a weight room, a rock wall, and recreational programming, including various fun activities, educational and fitness classes.
Brushy Creek employs approximately 190 seasonal, part-time, and full-time team members.
Position Summary:
The Customer Service Representative leverages comprehensive knowledge of products and services to assist customers with inquiries, issue resolution, bill payment, membership acquisition, permit requests, and reporting of leaks or sewer blockages. This role involves working collaboratively with customers to troubleshoot, analyze, and diagnose issues while coordinating with appropriate resources to ensure effective resolutions. Provides prompt and professional service by efficiently managing and prioritizing a diverse range of customer concerns. 
Reports work-related concerns, including but not limited to work practices, safety, equipment, or operational issues, to the direct supervisor, escalating to the Manager and, if unresolved, to the General Manager to ensure resolution and compliance with District standards.
Are you someone who thrives on helping others and takes pride in solving problems with care and professionalism? We're looking for a dedicated Customer Services Representative who's passionate about delivering exceptional service and building long-term relationships with our community. In this role, you'll serve as a trusted point of contact, offering support, guidance, and solutions that make a real difference in people's daily lives. 
This position is ideal for someone who enjoys variety, can juggle multiple priorities with ease, and is looking to grow and stay in a role where they're valued for their expertise and reliability.
What You will Do:
<ul>
<li>
Be the Face of Exceptional Service: Greet customers warmly, whether in person or over the phone, and create a welcoming environment where people feel heard, valued, and respected. Build positive relationships that foster trust, satisfaction, and long-term engagement. 
</li>
<li>
Deliver Clear, Consistent Communication: Help customers understand District services, answer questions, and address concerns with empathy, accuracy, and patience. Adapt your communication style to suit different needs and situations.
</li>
<li>
Support a Range of Services: Assist with utility billing questions, Community Center memberships, program registrations, customer portal issues, and more. No two days are the same.
</li>
<li>
Resolve with Care: Troubleshoot service issues, manage account changes, and address concerns, such as continuous water usage or sewer-related matters. Collaborate with internal teams to ensure timely, effective resolutions that exceed customer expectations. Review past-due accounts, research billing and usage history, interpret relevant procedures, and communicate policy information clearly and accurately.
</li>
<li>
Handle Payments with Accuracy: Process customer payments across multiple channels (cash, check, card) while balancing transactions and maintaining secure handling practices.
</li>
<li>
Keep Records with Precision: Document customer interactions, maintain detailed notes on service requests, and ensure account information is always up to date and accurate.
</li>
<li>
Be a Recreation Resource: Help customers enroll in community programs, issue ID cards, and support a vibrant calendar of sports, fitness, and events.
</li>
<li>
Work as a Team Player: Collaborate with colleagues to share knowledge, answer questions, and uphold high standards of service.
</li>
</ul>
Who You Are:
<ul>
<li>A seasoned customer service professional who genuinely enjoys helping people.</li>
<li>High School Diploma or equivalent required. An associate degree in Customer Service Management, Business Administration, communication, or a related field is preferred.</li>
<li>3+ years of office administration, forward-facing customer service, or related administrative support roles in a fast-paced environment. </li>
<li>Demonstrated ability to multitask and efficiently serve multiple customers simultaneously in a high-paced environment. </li>
<li>Someone who takes ownership, stays organized, and handles a high volume of inquiries with grace.</li>
<li>A great communicator with a keen attention to detail and a knack for problem-solving.</li>
<li>Exceptional attention to detail; able to perform tasks with a high degree of accuracy and consistency while reviewing work for errors.</li>
<li>Strong de-escalation skills with the ability to remain calm, empathetic, and solution-focused when handling difficult or sensitive customer interactions.</li>
<li>Tech-savvy and comfortable using customer databases, billing systems, and recreation software.</li>
<li>A quick learner with the ability to adapt to new systems, processes, and information in a dynamic work environment.</li>
<li>Proficient in Microsoft Office applications; experience with utility billing software or customer management systems is a plus.</li>
<li>Looking for a stable, long-term position where your experience and reliability are appreciated.</li>
<li>Bilingual abilities are desirable but not required.</li>
</ul>
Why Join Us? 
At the heart of this role is a commitment to community and service. You'll be part of a team that values integrity, responsiveness, and mutual support. We're not just offering a job- we're offering a place where you can grow, contribute meaningfully, and take pride in the work you do every day.
Schedule:
<ul>
<li>Shift: Monday-Friday 9 am to 6 pm and alternating Saturdays 9 am to 3 pm. </li>
</ul>
Benefits:
<ul>
<li>The District covers the entire cost of employees' medical, dental, and vision coverage, along with Life Insurance, Accidental Death &amp; Dismemberment (AD&amp;D), and Short- and Long-Term Disability Insurance up to 50K.</li>
<li>Retirement plan through the Texas County District Retirement System with a contribution match of 2 to 1 at retirement</li>
<li>Employee-funded 457 option</li>
<li>Certification pay</li>
<li>Longevity pay</li>
<li>Employee Community Center Membership</li>
<li>Access to community pools and tennis courts</li>
<li>50% Off Sports &amp; Classes</li>
</ul>
 Job Posted by ApplicantPro

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