<h3>Job Description</h3>
Job Description: Senior Software Engineer (E5)
 
Who are we? 
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. 
 
Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
 
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
 
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 
 
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
 
<ul>
<li>With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. </li>
<li>Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.</li>
<li>The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%</li>
<li>Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year</li>
<li>Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 </li>
<li>Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal</li>
<li>On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.</li>
</ul>
 
Position Overview: We are looking for a highly skilled and experienced Senior Software Engineer (E5) to join our Site Reliability Engineering team who can take end‑to‑end ownership of large, business‑critical features. You’ll design, build, ship, and operate reliable, scalable services; break complex work into actionable tasks for yourself and other engineers; set the technical bar through thoughtful design and rigorous reviews; and mentor teammates while partnering with product, platform, and customer‑facing groups to keep our systems fast, observable, and always‑on.
 
Responsibilities:
Scope &amp; Impact:
This role is critical to enhancing the reliability, availability, and overall resilience of Whatfix’s software products. The role will own these Non Functional Areas and build automated mechanisms to target gaps in these areas. These automated mechanisms should be scalable to an extent where other Engineering Teams can build their own pipelines to ensure reliability for their owned services. The role should be able to build a framework which can democratize the approach to enhance observability, recoverability and self healing capabilities of the products in Whatfix EcoSystem. This should also provide visibility to other engineering systems on the performance of their microservices.
 
Ownership:
<ul>
<li>Designs and ships scalable platform code that bakes‑in reliability, fault‑tolerance and self‑healing for all Whatfix products </li>
<li>Owns, designs and develops frameworks (eliminate or significantly reduce manual efforts, e.g., through self-healing and auto-scaling systems, and platformization), processes and architecture which enhances the Availability and Reliability of the System. </li>
<li>Provides as a first responder for critical software issues within the team’s domain.</li>
<li>Prioritizes and takes ownership of unowned or complex tasks that enable the team to move faster.</li>
<li>Ensure that customer issues are not just fixed but that effective long-term solutions are implemented to prevent recurrence.</li>
</ul>
 
Technical Execution:
<ul>
<li>Own task breakdown from stories/features, ensuring each task is feasible within five days</li>
<li>Detail out design documents for the features being worked on</li>
<li>Implement well tested and documented code based on engineering standards and best practices</li>
<li>Own and support the features owned by the team to ensure high availability and compliances</li>
<li>Review designs and code written by peers as well as other teams from perspectives of testability, maintainability, reliability, security and cost. </li>
<li>Work with other teams to enhance developer experience through the enhancement of developer tools, suggest and implement AI workflows in the area of observability, availability and reliability</li>
<li>Demonstrate expertise in one or more technical areas and contribute to the overall technical direction of the team.</li>
</ul>
 
Skillset:
Observability and Alertability of Infrastructure:
The candidate should have proven experience in:
<ul>
<li>Increasing the observability of Software Systems</li>
<li>Managing Infrastructure in automated manner (utilizing automated pipelines for CI/CD and frameworks for IaaC)</li>
<li>Identifying gaps in Monitoring and Observability and fixing such gaps in a sustainable, scalable and automated manner.</li>
<li>Proven track record of defining SLAs for Systems and working on tasks to continuously track these SLAs and enhancing these SLAs </li>
<li>Resilience Engineering Practices: Drives post‑incident blameless RCAs and converts findings into code, tests and platform improvements</li>
</ul>
Collaboration &amp; Guidance:
The candidate should have experience in:
<ul>
<li>Working with other teams to help enhance the observability and recoverability (such as through self healing) of those team’s features</li>
<li>Conduct training sessions or workshops on observability and reliability practices.</li>
<li>Provide guidance on best practices for monitoring, alerting, and logging.</li>
</ul>
 
Required Technical Skills and Qualifications:
<ul>
<li> Candidate should have experience in the following technologies</li>
<li>Strong experience in Java.</li>
<li>Working experience in Kubernetes, Helm, ArgoCD</li>
<li>Ability to work with Java and Python based applications and identify gaps that could result in failures.</li>
<li>Familiarity with CI/CD pipelines and infrastructure as code (IaC) practices.</li>
</ul>
 
Preferred Skills:
<ul>
<li>Familiarity with log aggregation tools (e.g., ELK Stack).</li>
<li>Knowledge of Chaos Engineering principles.</li>
</ul>
 
Soft Skills:
<ul>
<li>Strong problem-solving and troubleshooting abilities.</li>
<li>Excellent communication and collaboration skills.</li>
<li>Ability to mentor and guide cross-functional teams.</li>
</ul>
 
Why Join Us?
<ul>
<li>Work in a dynamic, collaborative, and fast-paced environment.</li>
<li>Take ownership of meaningful projects with direct business impact.</li>
<li>Leverage cutting-edge technologies and AI-driven development tools.</li>
<li>Grow your career with well-defined paths for learning and progression.</li>
</ul>
 
If you are passionate about software development, thrive in a leadership role, and are eager to work on challenging problems, apply now to join our engineering team!
 
At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.
 
To facilitate global collaboration, our US teams start and end early, while our India teams start and end late. US teams do not have any evening meetings. Relocation and Sponsorship offered.
 
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
 
Whatfix is an Equal Opportunity Employer and an E-Verify participant. We value diversity and are committed to creating an inclusive environment for all. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status, in accordance with applicable laws including the ADA.
 
Due to our company's global nature and hiring committees spanning different time zones, the interviews for this role might be recorded for those not in attendance to review.

Senior Software Engineer | E5

<h3>Job Description</h3>
Title: Network Analyst 
SYSTEMTEC is seeking a Network Analyst for a Hybrid opportunity. The candidate will be responsible for implementing security remediations, managing network migrations, and providing network support for new business applications. Daily tasks include defining network structures, leveraging automation, utilizing Cisco ACI for next-generation networking, and supporting disaster recovery efforts.
Required Qualifications of the Network Analyst:
<ul>
<li>Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. </li>
<li>Bachelor’s degree in computer science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job-related experience plus an associate’s degree in computer science, Information Technology or other job related degree</li>
<li>6 years of network or other job-related experience with Palo Alto, Firewall and F5</li>
<li>Strong knowledge of common network analysis, monitoring and security utilities.</li>
<li>Ability to work in a fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>8 years of experience working in infrastructure/network environments performing analysis (hardware and/or software), planning, and implementation.</li>
<li>Experience with Cisco ACL, Ansible or Github</li>
<li>Licenses and Certificates: CCNP, CCNA</li>
</ul>
Responsibilities of the Network Analyst:
<ul>
<li>Provide analytical support to team members throughout the development and implementation process as well as give feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs etc. </li>
<li>May provide training on hardware and/or software use</li>
<li>Compiles and analyzes operational data and directs tests to assist in establishing standard for new designs or modifications to existing equipment, systems, or processes</li>
<li>Interfaces with users, consultants, technical teams, and vendors for maximum guidance or on new technology to determine software and hardware installation requirements.</li>
<li>Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.</li>
</ul>
Work Location: Hybrid (Onsite Tuesday, Wednesday and Thursday and as needed.)
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.
***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***

Network Analyst

<h3>Job Description</h3>
We are seeking one Desktop Support Technician to provide Windows and MacOS/Ubuntu support at our San Diego office in California.
 
 
*Remark: Employed through our third party staffing firm. Work location could be San Diego, CA.
 
Job Description
<ul>
<li>Solid experience with Windows platform support and relevant troubleshooting</li>
<li>Linux (Ubuntu/RedHat) and MacOS support and troubleshooting</li>
<li>Experience with Cisco IP phone and Video Conference system maintenance</li>
<li>Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols</li>
<li>Solid experience with MS Office365 support</li>
<li>Experience in antivirus/malware incidents cleanup on Windows platform</li>
<li>Good communication skill and customer oriented</li>
<li>Good problem solving skill and be able to work independently</li>
<li>Be able to remote support user over the phone</li>
<li>Hold positive working attitude and be a committed team player</li>
<li>Provide basic user training on IT fundamental services introduction</li>
<li>Must be detail-oriented ,accurate and well organized</li>
</ul>
 
Requirements
<ul>
<li>Team up with IT groups in the US and Taiwan (HQ) for Windows environment support</li>
<li>Printer/fax/copier and Video conference equipment configuration and maintenance</li>
<li>OA/RD tickets/requests follow-up and urgent incident escalation in day to day work</li>
<li>Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients</li>
<li>IT hardware inventory (laptop/desktop, spare parts) maintenance</li>
<li>Attend and actively participate in local OA ticket review meeting on a monthly basis</li>
<li>Escalate outstanding issues to local IT manager in accordance with published guidelines</li>
<li>Be able to work overtime on requested business demand such as office move support in the weekend</li>
</ul>

IT Desktop Support Engineer (Contractor)

<h3>Job Description</h3>
Role: Network Engineer (On-Prem &amp; Azure Cloud)
Location: Carson City, NV or Santa Clara, CA (100% onsite)
Duration: 6-Month Contract-to-Hire
Overview: We are seeking a highly skilled Network Engineer with over a decade of hands-on experience in managing complex network infrastructures across on-premises and Azure cloud environments. This role is ideal for professionals with strong expertise in Cisco and Meraki technologies, firewall implementations (Palo Alto and Fortinet), Zero Trust architectures, and network automation using Python. You will play a critical role in securing, architecting, maintaining, and optimizing the network infrastructure in a high-impact, senior-level position. 
Key Responsibilities:
Network Infrastructure &amp; Security Management 
<ul>
<li>Design, configure, and maintain Cisco routing and Meraki switching environments. </li>
<li>Deploy and manage Fortinet and Palo Alto firewalls, including advanced security policies and SSL inspection. </li>
<li>Implement IPS/IDS solutions for proactive threat monitoring. </li>
</ul>
Zero Trust &amp; Micro-Segmentation 
<ul>
<li>Architect and deploy Zero Trust Network Access (ZTNA 2.0) frameworks. </li>
<li>Implement network micro-segmentation to minimize lateral threats and enforce granular access controls. </li>
</ul>
Cloud Networking (Azure) 
<ul>
<li>Manage hybrid network architectures, ensuring secure and efficient connectivity between on-prem and Azure cloud. </li>
<li>Configure Azure networking components like VNets, VPN Gateways, ExpressRoute, and NSGs. </li>
</ul>
Network Automation &amp; Scripting 
<ul>
<li>Develop Python scripts for automating network tasks and improving operational efficiency. </li>
<li>Automate network configurations, monitoring, and incident response workflows. </li>
</ul>
DMZ, NAT &amp; IP Scheme Management 
<ul>
<li>Design and support DMZ architecture and NAT configurations. </li>
<li>Manage IP schemes, including subnetting and IP planning for scalable network design. </li>
</ul>
Documentation &amp; Monitoring 
<ul>
<li>Create and maintain network flow diagrams and network SOPs (Standard Operating Procedures). </li>
<li>Utilize tools like SolarWinds for performance monitoring and proactive troubleshooting. </li>
</ul>
Cross-Functional Collaboration 
<ul>
<li>Work closely with security, IT, and cloud teams to implement integrated and secure network solutions. </li>
<li>Communicate technical concepts clearly to non-technical stakeholders. </li>
</ul>
Must-Have Skills &amp; Qualifications:
<ul>
<li>Certifications: CCIE (Required) or Palo Alto PCNSE (if CCIE is unavailable) </li>
<li>10+ years of hands-on experience in: </li>
<li>Cisco routing/switching, Meraki wireless </li>
<li>Palo Alto and Fortinet firewalls </li>
<li>IPS/IDS, SSL traffic inspection, and advanced firewall policies </li>
<li>IPsec tunneling, VPN, NAT, and DMZ configurations </li>
<li>Azure cloud and hybrid network solutions </li>
<li>Python scripting for automation </li>
<li>Network micro-segmentation and Zero Trust (ZTNA 2.0) </li>
<li>Strong knowledge of TCP/IP, BGP, OSPF, VLANs </li>
<li>Proven experience with IP addressing/subnetting and IP allocation planning </li>
<li>Excellent communication and collaboration skills </li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with SASE, Prisma Access, or Zscaler </li>
<li>Hands-on experience with SD-WAN technologies </li>
<li>Familiarity with Microsoft Intune and M365 </li>
<li>Experience with high availability network design and disaster recovery planning </li>
<li>Proficiency in network monitoring tools such as SolarWinds</li>
</ul>

Network Engineer

<h3>Job Description</h3>
Title: Controls Technician – Industrial Automation
Type: Permanent / Direct-Hire
Location: Garland, TX
Scope: Manage high-speed manufacturing and packaging lines with a focus on automation, PLC, and HMI programming and troubleshooting.
 
Responsibilities:
<ul>
<li>Troubleshoot existing PLC programs and HMI systems on four production lines.</li>
<li>Collaborate with Controls Engineers and Process Engineers to implement improvements on existing lines.</li>
<li>Provide instruction and guidance to less experienced technical employees.</li>
<li>Assist in designing control systems, including I/O and Motor Lists, P&amp;ID diagrams, etc.</li>
<li>Develop Functional Requirements Specification (FRS) documents, including corresponding Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) plans.</li>
<li>Perform on-site startup, commissioning, validation, and support.</li>
<li>Apply technical expertise during project execution.</li>
<li>Identify changes in project scope and promptly notify the Project/Engineering Manager.</li>
<li>Develop solutions for technical challenges, customer demands, scope changes, and complaints.</li>
<li>Contribute broad technical expertise to the team while demonstrating strong communication, correspondence, and mediation skills.</li>
<li>Assist in managing project resources, schedules, budgets, and scope.</li>
<li>Provide input and resolve issues during the Estimating and Fabrication processes.</li>
<li>Manage and develop project deliverables independently or within a team.</li>
<li>Perform any additional duties assigned by the Manager related to the role.</li>
</ul>
Education:
<ul>
<li>Bachelor’s Degree in Engineering or equivalent automation experience.</li>
</ul>
Experience:
<ul>
<li>5+ years of experience in Industrial Automation.</li>
</ul>
Specific Knowledge:
<ul>
<li>OSHA regulations</li>
<li>PLC/HMI Systems:</li>
<li>RS Studio 5000 / ControlLogix.</li>
<li>Wonderware InTouch &amp; ArchestrA System Platform.</li>
<li>Inductive Automation Ignition.</li>
<li>FactoryTalk ME / PanelView &amp; SE.</li>
<li>Drives/VFDs:</li>
<li>PowerFlex and Kinetix Servo Drives.</li>
<li>Networks:</li>
<li>Ethernet, DLR, CISCO Switches.</li>
</ul>
 
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
 
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at <a href="mailto:LOA@spectraforce.com" target="_blank">LOA@spectraforce.com</a> if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting <a href="mailto:NAHR@spectraforce.com" target="_blank">NAHR@spectraforce.com</a>.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $75000.00/yearly.

Controls Technician - Industrial Automation

<h3>Job Description</h3>
Job Description: Our client is seeking a highly skilled&nbsp;and dynamic Automation Engineer to join their Customer Validation Testing team. This role is pivotal in developing solutions that support the largest networks globally, impacting countless users worldwide. As an Automation Engineer, you will engage in the design, automation, configuration, and qualification of customer use cases based on IOS-XR for leading-edge platforms Responsibilities:
<ul>
<li>Design, automate, configure, and qualify complex customer use cases based on IOS-XR platforms, including generating detailed test plans.</li>
<li>Develop and enhance innovative test frameworks and tools to support robust test execution environments.</li>
<li>Create web-based GUIs leveraging analytics and machine learning to intelligently display and analyze execution results.</li>
<li>Execute test cases both manually and through automation, manage defect tracking and prioritization, and verify fixes.</li>
<li>Continuously seek improvements in test coverage, execution, and automation strategies, optimizing performance and configuration dimensioning.</li>
<li>Reproduce customer issues in internal test labs as required by the support team and document test execution processes.</li>
<li>Collaborate closely with development teams, account teams, and customers to understand and validate customer use cases and requirements. </li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree in STEM with at least 7 years of relevant experience or Master's degree in STEM with 5 years of relevant experience.</li>
<li>Minimum of 3 years of programming experience in Python or Go.</li>
<li>Proven experience in the networking domain, specifically with L2 or L3 networking protocols such as ISIS, BGP, MPLS, and IPv6.</li>
<li>Strong background in networking automation and software quality assurance.</li>
<li>Familiarity with GIT, Jira, Jenkins, and CI/CD pipeline tools is highly desirable.</li>
<li>Industry certifications such as CCIE, CCNP, or Cisco DevNet are advantageous.</li>
<li>Experience with network automation frameworks like pyATS, Pytest, Ansible, and Robot is preferred.</li>
<li>Knowledge of network monitoring tools like Grafana, Telegraf, Elasticsearch, and InfluxDB.</li>
<li>Strong Linux skills and familiarity with virtualization and containerization technologies such as KVM, VMware, Docker, and Kubernetes.</li>
<li>Excellent troubleshooting and problem-solving abilities. </li>
</ul>
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. &nbsp; Please visit GDH's website for notice of collection for California applicants.

Automation Engineer

<h3>Job Description</h3>
Position: Datacenter Facilities Technician Location: Plano, TX (Hybrid) 12 Months contract The resource will also be required to travel around 4-5 trips in 12 months. May be some travel to Mexico and data centers inside the USA: Quarterly travel or twice a year. The ideal candidate needed to support Data Center Managers to ensure all facility duties are run to meet Client data center standards. A person who is familiar with data center design, IT floor space management, cabinet power and U-space management, electrical, environmental, and mechanical equipment supporting the data center (e.g. HVAC - Heating Venting Air Conditioning, UPS, and Generators). This person will also need to build, manage, and maintain MEP monitoring tools utilizing Vertiv Sitescan and/or APC Data Center Expert/IT Advisor for performance, availability, reliability and security of IT resources. Support of data center staff to provide continuous business operations. Ensure business requirements are met by providing operational support of multiple complex IT production platforms to support the 99.99% data center uptime objective Required qualifications would be: 
<ul>
<li>Experienced managing APC DCE/ITA or Vertiv Sitescan environments and servers</li>
<li>Understanding of HVAC, UPS, ATS and Generators functions and alarming</li>
<li>Background in incident ticketing and change management applications</li>
<li>Good verbal and written communication skills utilizing Microsoft tools (Word, Excel, PowerPoint, Teams)</li>
<li>Continuously investigating new technologies to maintain industry leading edge</li>
<li>Ability to inventory items in the data center and document them</li>
<li>Pleasant professional demeanor, positive attitude, and ability to follow directions well using Clients 2 pillars of respect for others and continuous improvement</li>
<li>Ability to work in a collaborative environment supporting immediate and cross-functional teams</li>
<li>Able to utilize data center guidelines and best practices and identify deficiencies</li>
<li>Approach everything with a Client IT first mindset </li>
</ul>
Some desired (but not required) skills: 
<ul>
<li>Overseeing vendor implementation of electrical, environmental and mechanical equipment improvements</li>
<li>Ensure that maintenance activities are performed (by vendors) within manufacturer recommended schedules or within industry standard time intervals</li>
<li>Researching, recommending, planning, and overseeing vendor implementation of electrical, environmental, and mechanical equipment improvements. </li>
<li>Ensure Request for Change procedures for data center facilities service, repairs and improvements are in place before any work is performed. This oversight validates change activity is planned reviewed, scheduled and scripted (critical operating equipment only) before any work is performed. </li>
<li>Enforcing physical access, safety and security policies for restricted data center areas</li>
<li>Proven working knowledge of Servers, Storage and Networking in a data center environment (e.g. Nutanix, HP, VMWare, Cisco Switches) is a huge plus </li>
</ul>
Pay Range: $35 - $38 Hourly on W2 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Data Center Critical Facilities Technician

<h3>Job Description</h3>
We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California. 
 
 
*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.
 
Job Description
<ul>
<li>Solid experience with Windows platform support and relevant troubleshooting.</li>
<li>Basic Linux (Ubuntu, macOS) operation and troubleshooting</li>
<li>Experience with Cisco IP phone and Video Conference system maintenance</li>
<li>Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols</li>
<li>Solid experience with MS Office365 support</li>
<li>Experience in antivirus/malware incidents cleanup on Windows platform</li>
<li>Good communication skill and customer oriented</li>
<li>Good problem solving skill and be able to work independently</li>
<li>Be able to remote support user over the phone</li>
<li>Hold positive working attitude and be a committed team player</li>
<li>Provide basic user training on IT fundamental services introduction</li>
<li>Must be detail-oriented ,accurate and well organized</li>
<li>Knowledge of Remedy Incident Management system is a plus</li>
<li>Ability of speaking Mandarin is a plus</li>
</ul>
 
Requirements
<ul>
<li>Team up with IT groups in the US and Taiwan (HQ) for Windows environment support</li>
<li>Printer/fax/copier and Video conference equipment configuration and maintenance</li>
<li>OA/RD tickets/requests follow-up and urgent incident escalation in day to day work</li>
<li>Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients</li>
<li>IT hardware inventory (laptop/desktop, spare parts) maintenance</li>
<li>Attend and actively participate in local OA ticket review meeting on a monthly basis</li>
<li>Escalate outstanding issues to local IT manager in accordance with published guidelines</li>
<li>Be able to work overtime on requested business demand such as office move support in the weekend</li>
</ul>

<h3>Job Description</h3>
Minimum Experience 3+ Years of Field Services/Support Technician
 
As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.
<ul>
<li>As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:</li>
<li>Provide customer facing end-user support that includes:</li>
<li>Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.</li>
<li>Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.</li>
<li>Perform onsite updates, Configuration changes, or Software installations.</li>
<li>Provide onsite technical assistance to End Users.</li>
<li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li>
<li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li>
<li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li>
<li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li>
<li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.</li>
<li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li>
<li>Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.</li>
<li>Provide On-call support if required outside business hours on a rotational basis</li>
<li>Provide Hand and Feet support for network data and voice devices</li>
<li>FSO Telecom task:</li>
<li>Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)</li>
<li>Configuration of phones using SOP and Phones movement.</li>
<li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li>
<li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk</li>
<li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li>
<li>Update the circuit inventory and vendor details for service provider to network voice team.</li>
<li>Coordination with local vendor for ISP, OEM, channel partner and different team</li>
</ul>
Desired Qualifications:
<ul>
<li>BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience</li>
<li>One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.</li>
<li>Experience with various desktop systems, operating systems, and diverse technical environments.</li>
<li>Excellent customer service orientation and verbal communication skills.</li>
<li>Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.</li>
<li>Ability to install software for and troubleshoot a wide range of applications.</li>
<li>Analytical thinking and problem-solving ability.</li>
<li>CompTIA A+ certification or equivalent certification</li>
<li>Flexible for travelling to remote sites or cluster</li>
<li>Provide assistance for network relates issues</li>
<li>Should be able to lift weight up to 30 lbs at waist level</li>
<li>Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.</li>
<li>Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk</li>
<li>Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool</li>
<li>Update the circuit inventory and vendor details for service provider to network voice team.</li>
<li>Coordination with local vendor for ISP, OEM, channel partner and different team.</li>
</ul>
 
 
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to <a href="mailto:secure@hcltech.com" target="_blank">secure@hcltech.com</a> for investigation. 
 
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Information Technology Field Technician

<h3>Job Description</h3>
Company Overview
MidPoint is a growing mid-sized regional low voltage integrator focused on commercial projects throughout the DMV. We are looking for a Field Engineer to support our Audio Visual team. This role would be working both in the field and in the office with a focus on system commissioning, programming (in conjunction with our programming team), configuration, and documentation management.
Duties
Field closeout &amp; commissioning of complex audiovisual &amp; control systems
Creation, modification, and system tuning of audio DSP files for various manufacturers (Biamp, QSC, Polycom, BSS, Extron, Crestron, Clearone), and ability to test and troubleshoot.
Configuration of equipment for networking components, video conferencing, audio &amp; video switching, projection, displays, video walls, cameras, microphones, audio DSP, etc.
Use of laptop and test equipment to ensure proper installation and quality control of integrated AV systems. Full system functionality testing and troubleshooting.
Networking experience and ability to configure networked AV devices, networked audio (AVB, Dante, etc.), Video over IP (NVX, Evertz, SVSI, NAV, etc.), video conferencing endpoints (Cisco, Polycom, Lifesize) and unified communication platforms (Zoom, Bluejeans, Google).
Client training and demonstration experience and education. Creating, reviewing, and completing training manuals if required.
Proficiency in control system programming/configuration for Crestron will be required
Work with engineering team &amp; management to continuously develop internal commissioning documents, best practices, and standards.
Document system configurations, and commissioning reports, review redline drawings for as-built accuracy, communicate punch lists, daily reports &amp; programming coordination details.
Perform system evaluations of engineering schematics &amp; field drawings / documents. Site visits and documentation as needed.
Assist with project closeout documentation and obtaining customer acceptance forms.
Skills
Experience with deploying control systems including Crestron, AMX, Extron, &amp; QSC and associated software
Excellent verbal and written communication skills
Strong proficiency for cable terminations including audio, video, Category cabling, fiber, and control
Technical degree or CTS preferred. Minimum of 3 years with direct experience in AV and system commissioning. CTS-I or CTS-D is a bonus.
Certifications from Crestron, Extron, AMX, Biamp, QSC, Polycom, and others is a plus
Self-motivated with strong communication skills and attention to detail
This position requires the ability to lift up to 50lbs independently and working at height as needed.

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