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<h3>Job Description</h3>
Job Description
 
Spectrum Quartz, by Hirsch Glass, is a premium surface that combines the beauty of natural stone with the renowned strength and durability of quartz. A leader in innovative blending techniques, Spectrum Quartz features a stunning combination of movement and depth. 
 
What You’ll Be Doing:
As the main point of contact for local customers in a small office, your primary responsibility will be to manage customer accounts and process orders using Epicor P21 and Salesforce. Additionally, you will be responsible for collecting customer payments, following up on open receivables, and providing real-time and accurate information about product availability and order status and appropriately identifying and escalating customer issues. You will also assist customers in scheduling viewing appointments and facilitate walk-in quartz slab viewings while collaborating and effectively working cross functionally with Operations, Sales, and Accounting. The successful candidate should have an outgoing personality, perseverance, outstanding communication skills, ability to multi-task, self-reliance, and great time management skills.
 
Moreover, you will take complete ownership of customer orders and sample data processing, and respond to all customer inquiries in a prompt and professional manner via phone and email. You will collaborate daily with the Operations and Sales teams on customer accounts, orders, and delivery status. Additionally, you will act as a backup Customer Service Representative (CSR) for the other five (5) US locations, as needed. On occasion, perform additional duties as required and or requested.
 
You’re A Great Fit If You Have:
<ul>
<li>
A high degree of experience and comfort with computer software is mandatory, along with the ability to navigate in a multi-window based environment
</li>
<li>
Attention to details, establish priorities, meet deadlines, and work independently in a small office with a remote team
</li>
<li>
Sound judgment and problem-solving capabilities
</li>
<li>
Clean criminal and driving record
</li>
<li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
</li>
</ul>
Required Education and/or Experience:
<ul>
<li>
High School Diploma, some college (preferred)
</li>
<li>
Three (3) or more years of prior Customer Service experience
</li>
<li>
Excellent written and verbal communication skills
</li>
<li>
Experience using Microsoft 365, Salesforce (preferred), and comfortable navigating computer software
</li>
<li>
Positive and self-motivated individual who can work independently
</li>
</ul>
What We Offer:
Market competitive hourly rate. Great Mon-Fri. schedule, opt-in or opt-out of 90% company paid medical &amp; dental healthcare plans, and vision insurance available, matching 401K program, paid time off, and paid holidays.

Customer Service Representative

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
What you’ll do
<ul>
<li>Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility</li>
<li>Assists customers in making payment to fully automated revenue control equipment</li>
<li>Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise</li>
<li>Assists in the management of the day-to-day activities of the assigned location. </li>
<li>Monitors parkers in pay-in lanes</li>
<li>Makes every customer interaction a moment that matters through friendly and professional conduct.</li>
<li>Willing to assist customers that have forgotten where they parked their vehicle.</li>
<li>Performs other necessary functions as assigned. </li>
<li>Conducts garage and facility audits as required by management. </li>
<li>Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. </li>
<li>Makes change (if required) for customers before transactions. </li>
<li>Quotes rates for parking services. </li>
<li>Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.</li>
<li>Resolves customer complaints independently or with the aid of a supervisor. </li>
<li>Answers telephone in a prompt and courteous manner (if required). </li>
<li>Maintains cleanliness of facility and picks up trash in the surrounding area. </li>
<li>Presents themselves professionally (neat appearance and in uniform) at all times while at work.</li>
<li>Arrives to work on time for scheduled shifts.</li>
<li>Completes any other duties that may be assigned by the supervisor.</li>
</ul>
 
Qualifications
What you need
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The noise level in the work environment is usually moderate to loud.</li>
<li>The exposure level in the work environment to vehicle emissions is moderate to high</li>
<li>The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.</li>
<li>The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.</li>
<li>The exposure level in the work environment to bright sunlight and nighttime working conditions is high.</li>
</ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

<h3>Job Description</h3>
Job DescriptionDescription:
The Parking Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers.
 
Key Responsibilities:
 
Customer Assistance:
<ul>
<li>Greet customers in a friendly and professional manner, providing assistance and guidance as they enter and exit parking facilities.</li>
<li>Answer inquiries from customers regarding parking rates, payment options, parking regulations, and directions to specific locations.</li>
<li>Assist customers with parking equipment, such as ticket dispensers, payment kiosks, and access gates.</li>
</ul>
Issue Resolution:
<ul>
<li>Address customer concerns, complaints, or disputes in a courteous and timely manner, striving to resolve issues to the customer's satisfaction.</li>
<li>Handle escalated situations with tact and diplomacy, seeking assistance from management or security personnel as needed.</li>
<li>Document customer feedback and complaints for further review and improvement of parking services.</li>
</ul>
Information Provision:
<ul>
<li>Provide information to customers regarding parking availability, event parking, shuttle services, and other relevant details.</li>
<li>Distribute promotional materials, maps, or brochures to inform customers about parking facilities and amenities.</li>
<li>Maintain a thorough understanding of parking policies, rates, and procedures to effectively communicate with customers.</li>
</ul>
Customer Engagement:
<ul>
<li>Proactively engage with customers to enhance their parking experience and address any potential issues or concerns.</li>
<li>Solicit feedback from customers to identify areas for improvement and opportunities to enhance service delivery.</li>
<li>Build rapport with repeat customers and regular patrons, fostering a positive and welcoming atmosphere.</li>
</ul>
Working Conditions:
<ul>
<li>The Parking Customer Service Representative typically works in a parking facility or booth, with regular interaction with customers and exposure to outdoor weather conditions.</li>
<li>The position may involve standing or sitting for extended periods and occasional lifting of lightweight objects.</li>
<li>Evening, weekend, and holiday work may be required to accommodate peak parking demand and special events. </li>
</ul>
Requirements:
Qualifications:
<ul>
<li>High school diploma or equivalent; additional education or training in customer service is preferred.</li>
<li>Previous experience in customer service, hospitality, or retail environment is advantageous.</li>
<li>Excellent interpersonal and communication skills, with the ability to interact effectively with diverse individuals.</li>
<li>Strong problem-solving abilities and a customer-focused approach to service delivery.</li>
<li>Familiarity with basic computer operations and proficiency in using point-of-sale systems or payment terminals.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays, as required.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Lariat Automotive Group is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use! 
Reporting to the Customer Service Manager, this position is responsible for:
<ul>
<li>Answering inbound calls from existing customers.</li>
<li>Assisting customers with general inquiries, making payments, and questions regarding claims.</li>
<li>Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.</li>
<li>Working with finance and administration.</li>
<li>Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.</li>
<li>Maintaining current knowledge of products and services offered.</li>
<li>Other tasks as assigned.</li>
</ul>
Pay Rate and Benefits for Customer Service Representative: 
<ul>
<li>$18/hour, plus performance bonus! </li>
<li>Group Insurance (Medical, Dental, Vision, Life, etc.).</li>
<li>401k with Employer Match.</li>
<li>Paid Time Off at 6 months.</li>
<li>Professional Development Opportunities.</li>
<li>And more!</li>
</ul>
Requirements:
Requirements for Customer Service Representative: 
<ul>
<li>Ability to work on-site at our headquarters in St. Charles, MO.</li>
<li>Strong attention to detail and the ability to follow directions.</li>
<li>Ability to present oneself well over the phone.</li>
<li>Excellent customer service skills.</li>
<li>Strong communication skills.</li>
<li>Highly coachable.</li>
<li>Ability to effectively multi-task.</li>
<li>1+ years' experience in a call center environment.</li>
<li>Basic computer and typing skills.</li>
<li>Must be able to be licensed by the State of Missouri (application process and fee supported by company).</li>
<li>Bilingual (English/Spanish) a plus.</li>
</ul>

<h3>Job Description</h3>
Job Description
PRIMARY ROLE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
Day-to-day maintenance of Commercial Accounts and support to Account&nbsp;Managers.&nbsp;Including but not limited to:
 
<ul>
<li>Processing of endorsements</li>
<li>Distribution of policy documents&nbsp;</li>
<li>Processing of any renewals as assigned&nbsp;</li>
<li>Overall support to Account Manager</li>
<li>Supports and incorporates company mission and core values into daily activities</li>
<li>Works as a team member to achieve department goals and overall company goals</li>
<li>Consistently reports to work on time and prepared to preform duties of position</li>
</ul>
 
QUALIFICATIONS &amp; EDUCATION
 
Appropriate state license(s). &nbsp;Minimum 3 years’ insurance brokerage or&nbsp;equivalent experience. &nbsp;Completion of insurance designation (s) preferred. &nbsp;
 
<ul>
<li>Two-year associate college degree required; four-year college degree preferred</li>
<li>Knowledge of all lines of commercial insurance&nbsp;</li>
<li>Thorough knowledge of brokerage operations including&nbsp;procedures, commercial lines endorsement processing, agency management&nbsp;system, and &nbsp;applicable insurance laws/codes&nbsp;</li>
<li>Experience and expertise in operating in electronic environment; excellent</li>
<li>automation skills, including MIS, Outlook, Word, Excel, document management&nbsp;software, carrier proprietary systems, and phone systems&nbsp;</li>
<li>Familiarity with risk assessment and risk management&nbsp;techniques</li>
<li>Excellent time management, organizational and verbal and written&nbsp;communication skills</li>
<li>&nbsp;High degree of self-motivation and self-direction&nbsp;</li>
<li>Possesses a supportive and responsive manner with internal and external customers</li>
<li>Has the ability to perform multiple tasks in complex working environment accurately and efficiently</li>
</ul>
 
DUTIES
 
<ul>
<li>Support Account Managers through servicing of existing customers&nbsp;</li>
<li>Receive, Review, and Process policy change requests as received&nbsp;</li>
<li>Receive, Review, and Process any renewals as assigned&nbsp;</li>
<li>Maintain MIS client files and ensure proper documentation, by processing all&nbsp;policies, endorsement changes, invoices, certificates of insurance,&nbsp;documentation, activities, etc., according to agency procedures, and within&nbsp;agency timelines as assigned</li>
<li>Respond to client inquiries, incoming e-mail, mail, and company requests in&nbsp;accordance with agency guidelines</li>
<li>Review all items to be processed, to insure items were received as ordered.&nbsp;</li>
<li>Prepare billing following agency’s credit and collections policies</li>
<li>Participate in courses for insurance/sales skills. &nbsp;Maintain current knowledge of&nbsp;underwriting requirements of carriers. &nbsp;Keep current with industry trends by&nbsp;reading appropriate journals and company bulletins</li>
<li>Participate in any special projects at management’s request</li>
<li>All additional duties as assigned</li>
</ul>

<h3>Job Description</h3>
Job Description

Who We Are:
Autism Behavioral Center(ABC) is home to the largest and most comprehensive autism-focused campus in New England! Our mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder while enhancing the quality of life for both them and their families. We offer a wide range of services, including 1:1 in-home therapy, social skills programs, and community programs-each tailored to meet the unique needs of our clients. At ABC, we are committed to the ongoing education and professional growth of our team, ensuring that we provide gold-standard services to those we serve.
Benefits:
<ul>
<li>Starting pay: $18/hour</li>
<li>Health, Dental &amp; Vision Benefits</li>
<li>In-house Hands-On Training</li>
<li>Paid Time Off and Sick Time</li>
<li>Flexible Schedule</li>
<li>401k Retirement Savings Program</li>
<li>Modern and Health-Conscious Workspace</li>
</ul>
Job Summary:
This is an entry-level opportunity perfect for individuals looking to start a career in customer service. You'll gain hands-on experience, receive mentorship, and develop key skills in a supportive environment. As a Customer Service Representative, you will play a vital role in assisting clients, handling inquiries, and ensuring a smooth customer experience.
Duties &amp; Responsibilities:
<ul>
<li>Assist customers via phone, email, and chat</li>
<li>Set up customer profiles and update records</li>
<li>Address customer questions and concerns with professionalism</li>
<li>Support new customer onboarding and account setup</li>
<li>Maintain digital and physical records</li>
<li>Assist with scheduling, billing inquiries, and service requests</li>
<li>Collaborate with other departments to ensure customer satisfaction</li>
<li>Perform periodic reports and audits</li>
<li>Additional duties as assigned by management</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>Entry-level position - no prior experience necessary! Training provided</li>
<li>Comfortable using Google G-Suite, Microsoft Office, and other software</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to multitask and work both independently and as part of a team</li>
<li>A positive attitude and customer-first mindset</li>
</ul>
Schedule:
<ul>
<li>4 hour shift</li>
<li>8 hour shift</li>
<li>After school</li>
<li>Day shift</li>
<li>Monday to Friday</li>
<li>No nights</li>
<li>Weekend availability</li>
</ul>
Supplemental pay types:
<ul>
<li>Bonus pay</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Required)</li>
</ul>
License/Certification:
<ul>
<li>Driver's License (Required)</li>
</ul>
Work Location: One location
#IND123

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job Description
Veterans Healthcare Supply Solutions is hiring a Customer Service Representative. This is a full time, permanent position onsite M-F. $ 18.00-22.50/hr with quarterly bonus between $2,500-4,000 The Customer Service Representative works with various aspects of customer service and customer relations. Responsible for processing and following up on all customer calls; message taking and subsequent follow-up with necessary action. Must be proficient in Microsoft Office Platforms. Candidate must be a self-starter; detail oriented, and is able to multitask. VHSS distributes medical, dental, laboratory, and food service supplies and equipment to federal, state, and local government agencies. VHSS partners with leading manufacturers to ensure the highest quality standards and to provide cost-effective solutions for our valued customers. We are strongly committed to helping our partners grow within the federal government marketplace. 
Duties and Responsibilities: 
· Understand Company Enterprise Resource Planning (ERP) System – Profit 21 
· Create individual and mass item upload excel files when needed – ERP System 
· File invoices and contracts 
· Tax Forms – Resale Certificates – State Requirements sent monthly 
· Log (excel) all open invoices and notate when they've been paid – sales tracing 
· Take and place call-in and email orders 
· Email customer order acknowledgements, invoices, credit card receipts, tracking info, and anything regarding their order 
· Request freight quotes 
· Notify warehouse when new orders are placed and good to ship out 
· Create POs 
· Answer and direct phone calls 
· Operate multi line switchboard 
· Set up holiday phone greetings/phone maintenance 
· Inventory and Order supplies 
· Plan and execute office events 
· Create and maintain order forms and pricing 
· Update extension and contact info when a new employee starts 
· Create Written Quotes – typed and sent via email or fax to customers 
· Set up new suppliers/items/customers in ERP System 
· Enter customer orders. Create Purchase Orders, send to supplier and customers 
Required Skills/Abilities: 
· Great Customer Service - phone and email etiquette 
· Administrative Writing Skills, Microsoft Office Skills 
· Managing Projects, Professionalism, Problem Solving 
· Analytical skills 
· Moderate typing skills 
· Effective communication 
· Strong organizational skills 
· Proficient computer skills 
· Understanding of customer’s needs while supporting company’s goals 
Minimum Requirements: 
· Minimum of 5 years experience in skills listed above 
· Experience with Microsoft Office 
· Priority given to Veterans 
Veterans Healthcare Supply Solutions (VHSS) provides over 30 years of healthcare distribution management experience, and represents leading manufacturers to federal government agencies. Established in 2010, VHSS has been a Veteran driven medical product distribution company and has taken the collective experience of its workforce to the front-lines of Veteran’s medical care. Our team did not stop there. We have continued to capitalize on our tremendous success and have now expanded our reach to service all federal government agencies with a well-diversified portfolio of products. In honoring a legacy of service and commitment, VHSS prides itself with a tradition of employing a majority Veteran workforce.
 If you are interested in learning more about a career with Veterans Healthcare Supply Solutions as a CSR, apply today!

<h3>Job Description</h3>
Job Description
Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? 
Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. 
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.
Responsibilities and Duties of the Customer Service Representative:
<ol>
<li>Greet customers in a friendly, professional manner</li>
<li>Provide concierge services to pilots and customers including making reservations as required</li>
<li>Invoicing for services rendered to customers and pilots</li>
<li>Record customer preferences in Million Air internal system</li>
<li>Proactive preparation for all incoming aircraft</li>
<li>Provides timely feedback to the company regarding service failures or customer concerns</li>
<li>Partner with line service team to meet and exceed customer's service expectations</li>
<li>Keep hospitality bar stocked with snacks and beverages</li>
<li>Maintain neat work area at all times to include front desk, lobby, and all FBO amenities</li>
</ol>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
<ol>
<li>Customer focus- naturally outgoing/extroverted</li>
<li>Communicate with customers and employees in person, on phone, and through radio communications</li>
<li>Strong computer skills including Microsoft office products and point of sale programs</li>
<li>Basic mathematical knowledge</li>
<li>Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)</li>
<li>Bi-lingual preferred</li>
</ol>
Reporting Relationship
This position reports to the Customer Service Manager.
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
<ol>
<li>Must be able to lift 25 pounds</li>
<li>Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers</li>
<li>Possible exposure to hazardous noise levels, chemicals, fumes, and machinery</li>
</ol>
Position Type and Expected Hours of Work
This is a non-exempt position
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Travel
No travel is expected for this position.
 
Social Media
Disclosure of social media is a requirement. Please attach social medial link on your resume and/ or application.
 
Education, Experience, and Eligibility Qualifications
<ol>
<li>Customer service experience preferably in the service industry</li>
<li>High School Diploma or equivalent</li>
<li>Entry level position</li>
<li>Ability to work evenings weekends, and holidays</li>
<li>Acceptable driving record</li>
<li>Zero tolerance drug free employer includes pre-employment and random screening</li>
</ol>
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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