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<h3>Job Description</h3>
Job Description
Help at Home is hiring!&nbsp;We offer weekly pay between $18.00-$21.50&nbsp;per hour ($18.50-$22.00/hr for Chicagoland area offices) and a generous incentive program – up to $10,000* in bonuses per year!
 
Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.
Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client’s care.
 
Benefits
Our team is the foundation of our work. We offer:
<ul>
<li>Weekly pay of $18.00-$21.50&nbsp;per hour ($18.50-$22.00/hr for Chicagoland area offices) based on experience</li>
<li>Direct deposit or cash card offered</li>
<li>Healthcare, dental, and vision insurance</li>
<li>Paid time off</li>
<li>401k</li>
<li>Ongoing, in-depth training opportunities</li>
<li>Meaningful work with clients who need your help</li>
<li>Career growth and experience with an industry leader with 40+ years of history in a high-demand field</li>
</ul>
Responsibilities
<ul>
<li>Maintains assigned clients’ files, employee files, and all related paperwork</li>
<li>Provides direct training to field staff on client Care Plans</li>
<li>Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service</li>
<li>Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager</li>
<li>Prepares and submits routine departmental reports, as required</li>
<li>Records and maintains accurate documentation of the client’s condition and overall service</li>
<li>Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training</li>
<li>Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution, as required</li>
<li>Ensures compliance with local, state, and federal laws as well as with company policies and procedures</li>
<li>Performs other job-related duties as assigned</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor’s Degree preferred, but not required</li>
<li>2 years of management/supervisory experience is preferred, but not required</li>
<li>At least 18 years of age required</li>
<li>High school diploma or equivalent required</li>
<li>Ability to work in a fast-paced environment and professional written and verbal communication skills</li>
</ul>
 
Physical/Travel Requirements
<ul>
<li>Must be able to lift up to 15 pounds at a time</li>
<li>Must be able to sit, stand, walk, or squat</li>
<li>Must be able to occasionally lift up to 50 lbs. at a time</li>
<li>Must be able to travel to client homes when needed</li>
</ul>
*Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview.
 
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions upon request.
 
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
 
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
 
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Customer Service Representative

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Customer Service Representative (CSR) Chimney ServicesAbout Us: WNC Chimney Solutions is a locally trusted chimney service company dedicated to keeping homes safe, warm, and efficient. Our team provides inspections, cleanings, repairs, and installations. We are looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to be the welcoming voice of our company. Position Overview The CSR will serve as the first point of contact for our customers. This role is responsible for answering calls, managing appointments, coordinating technician schedules, and ensuring that every customer receives excellent service from start to finish. Key Responsibilities 
<ul>
<li>Answer incoming calls, emails, and online inquiries with professionalism and courtesy.</li>
<li>Schedule and confirm chimney service appointments.</li>
<li>Coordinate daily technician routes and provide timely updates to both customers and field staff.</li>
<li>Maintain accurate customer records in our CRM system.</li>
<li>Send service reminders, follow-up communications, and customer satisfaction check-ins.</li>
<li>Assist with processing payments and handling billing questions.</li>
<li>Data Entry</li>
<li>Provide general information about chimney safety, maintenance, and company services (training provided). </li>
</ul>
Qualifications 
<ul>
<li>Previous experience in customer service, dispatch, or office administration preferred.</li>
<li>Strong communication skills with a positive, professional demeanor.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Comfort with scheduling software, CRM systems, or willingness to learn.</li>
<li>Ability to handle customer concerns with patience and problem-solving.</li>
<li>Team-oriented, reliable, and adaptable to a fast-paced environment. </li>
</ul>
Benefits 
<ul>
<li>Competitive pay based on experience.</li>
<li>Paid time off and holidays.</li>
<li>Opportunities for growth within the company.</li>
<li>Supportive team environment with training provided.</li>
</ul>
Schedule &amp; Hours 
<ul>
<li>Monday through Friday, 8:00 AM 5:00 PM</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job Description
Customer Service Representative
Who We Are
At Bug Zero, pest control has been our passion for over 35 years. We're not just in the pest control business - we're in the business of building trust and providing unparalleled customer care. We take pride in delivering exceptional service and are committed to excellence. Our mission is to protect both homes and businesses, providing peace of mind through effective, reliable pest management.
What Our CSR's Do
Our Customer Service team plays a crucial role in fostering lasting relationships with our clients. They are dedicated professionals who spend their days connecting with customers, managing technician schedules, and coordinating services. In addition to offering top-tier support, they actively engage with potential clients, promote our services, solve problems, assist with Accounts Receivable, and handle a variety of administrative tasks to ensure smooth operations.
Job Requirements
We're looking for a candidate with at least two years of customer service experience and a stable work history. The role requires a friendly, professional phone manner and a positive, customer-focused attitude. Strong organizational skills, attention to detail, and proficiency with MS Office, Internet/Email, and CRM software are essential. Good problem-solving skills are also a must.
Employee Benefits
Bug Zero offers competitive pay with growth incentives, with first-year earnings between $37,000 and $42,000. Benefits include medical, dental, vision, and life insurance, plus a retirement plan with company match. Includes paid holidays, vacation, and personal days. The schedule is Monday to Friday, 8:00 AM to 5:00 PM-no weekends!
Bug Zero is an Equal Opportunity Employer and maintains a Drug-Free Workplace.

<h3>Job Description</h3>
Job DescriptionDescription:
Franklin Logistics is a local, family owned business started in 1985. Franklin Logistics has expanded to multiple locations in the Chambersburg, PA area and has grown into a premier 3PL provider and industrial developer. With over 35 years of experience of supply chain solutions, Franklin Logistics provides warehousing, trans-loading, and transportation for businesses.
 
Franklin Logistics takes extreme ownership in our customers’ needs while delivering world class service. We embrace change and are relentless about improvement while investing in our relationships and honoring our commitments.
 
Maintain a fun workplace while being vigilant about employee and customer safety. Franklin Logistics is easy to work with and treats everyone with respect.
 
Customer Service Account Representative
As a Customer Account Representative, you will be an integral part of our team as the main point of contact to our clients. This position is highly dependent on teamwork, communication, and details. Reliability and the ability to work well with others is a must. Volume of work is steady with very limited seasonal volatility. The customer service account representative reports directly to the Customer Service Account Manager and is a full-time, hourly, non-exempt position.
 
Hours of Operation: Monday – Friday, 7am – 5pm
Starting Pay Range is: $17.50 - $21.00 based on experience
Weekly schedule includes 7.5 hours of overtime
Get paid weekly via direct deposit.
 
Primary Job Duties Include:
<ul>
<li>Communicate with customer via email and phone</li>
<li>Assign and release orders sent for loading and unloading</li>
<li>Allocate and research inventory for orders</li>
<li>Coordinate workloads among warehouse workers, material handlers and truck drivers</li>
<li>Prepare work orders; troubleshoot orders and resolve discrepancies as needed</li>
<li>Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)</li>
<li>Maintain and generate required reports as directed by CSRM.</li>
</ul>
 
Requirements:
Experience and Qualifications:
<ul>
<li>High School Diploma or Equivalent (preferred)</li>
<li>2 Years' Customer Service Experience, preferably in the logistics industry</li>
<li>Must possess strong verbal and written communication</li>
<li>Must be able to problem solve and focus on details</li>
</ul>
All employees receive:
<ul>
<li>Paid on the job training</li>
<li>A safe, clean, and respectful workplace</li>
<li>Opportunity to advance within the organization</li>
<li>Employee appreciation and engagement events</li>
<li>Employee recognition and continuous performance feedback</li>
</ul>
Full-time employees receive: (after 60 days of successful employment)
<ul>
<li>Paid Holidays and vacation time</li>
<li>Paid Time Off for employee’s birthday</li>
<li>Health, Dental, and Vision Coverage</li>
<li>Company Paid Life Insurance</li>
<li>401k profit sharing after one year of employment</li>
</ul>
Franklin Logistics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status and complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.
 
Applicants requiring special accommodations during and after the application process can contact our Human Resources department at (717) 262-2906.

<h3>Job Description</h3>
Job Description
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!
At Action Garage Doors, we're more than just a small business—we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.
We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.
What You'll Be Doing:
You'll be the voice of Action Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:
<ul>
<li>
Deliver top-notch service with a positive, empathetic, and professional approach.
</li>
<li>
Handle a high volume of calls with confidence and efficiency.
</li>
<li>
Work across multiple channels (email, chat, phone) to solve problems and provide updates.
</li>
<li>
Think on your feet, research solutions, and provide helpful, friendly responses.
</li>
<li>
Keep accurate records of customer interactions and transactions.
</li>
<li>
Recognize opportunities to recommend additional services that benefit the customer.
</li>
<li>
Work closely with technicians and team members to ensure seamless service.
</li>
<li>
Learn our services inside and out—becoming a go-to expert.
</li>
</ul>
What We're Looking For:
<ul>
<li>
1+ year in a customer service role (bonus points if it's in home services or tech!)
</li>
<li>
Excellent communication and active listening skills.
</li>
<li>
Strong organization, time management, and multitasking abilities.
</li>
<li>
Friendly, adaptable, and calm under pressure.
</li>
<li>
Familiarity with ServiceTitan is a big plus (but not required—we'll train you!).
</li>
<li>
A team player who's excited about growth and making a real impact.
</li>
<li>
High school diploma or equivalent.
</li>
</ul>
Why You'll Love It Here:
<ul>
<li>
Team-first culture where your contributions matter.
</li>
<li>
Opportunities for advancement—we love to promote from within!
</li>
<li>
Respect, recognition, and rewards for hard work and dedication.
</li>
<li>
Hands-on training and mentorship to help you shine.
</li>
<li>
A chance to build a career with a growing, respected local company.
</li>
</ul>
This position is based in our Meridian, ID office—where great things are happening every day.
What we have to offer you!
<ul>
<li>Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching</li>
<li>Employee Discount</li>
<li>Employee Referral</li>
<li>You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success</li>
<li>Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles</li>
</ul>
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range$18—$20 USD

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Free uniforms</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services &amp; solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. If this sounds like the kind of career move youve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer: 
<ul>
<li>Competitive pay ranging from $41,000-$44,000 per year, plus discretionary bonuses</li>
<li>Performance bonuses</li>
<li>Health insurance (Medical, Vision, Dental)</li>
<li>Telehealth/mental health</li>
<li>Vacation</li>
<li>Paid Birthday off</li>
<li>401k with company match</li>
<li>Growth opportunities</li>
<li>Plus more!</li>
</ul>
 Job Responsibilities You will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies. Your specific duties in this role will include: 
<ul>
<li>Respond to job leads in a timely manner</li>
<li>Maintain appropriate job scheduling percentage</li>
<li>Coordinating the schedule and material ordering for multiple craftsmen and projects</li>
<li>Utilizing our job leads &amp; scheduling management software</li>
<li>Returning customers calls as needed and following up with past customers</li>
<li>Assist in solving operational logistics to ensure a smooth customer journey</li>
<li>Opportunities for growth in areas of marketing, accounting, HR and more!</li>
</ul>
 Job Requirements We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include: 
<ul>
<li>Comfortable with sales</li>
<li>Professional phone etiquette</li>
<li>Adaptive to technology</li>
<li>Strong customer service skills</li>
<li>Excellent office management skills</li>
<li>Solid typing skills</li>
<li>Great multitasking and prioritization skills</li>
<li>Exceptional communication skills</li>
<li>Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two</li>
</ul>
 Build fun and rewarding career with an industry leader! Apply now!

<h3>Job Description</h3>
Job Description
Position Overview and Purpose
This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.
Essential Functions and Basic Duties
<ul>
<li>Develop and maintain customer relationships in a professional manner</li>
<li>Process hold/release of inventory</li>
<li>Review receipts/outbounds for accuracy</li>
<li>Invoice and verify accounts accurately and in a timely manner</li>
<li>Generate customer reports per customer request as needed</li>
<li>Verify inventory and notify customers of potential shortages</li>
<li>Ensuring electronic transactions are not failing</li>
<li>Coordinate with Operations on special customer requests, expediting when necessary.</li>
<li>Serve as first point of contact to resolve customer issues.</li>
<li>Maintain and file documentation in an organized and comprehensive way.</li>
<li>Perform other duties and special projects as needed.</li>
</ul>
Qualifications
<ul>
<li>High school diploma or GED</li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent organizational skills, including ability to multi-task and prioritize workload.</li>
<li>Proficient computer skills, including Microsoft Office Suite.</li>
<li>Strong sense of urgency and ability to meet deadlines.</li>
<li>High level of attention to detail.</li>
<li>Willingness to carry out procedures as directed.</li>
<li>Understand and follow verbal instruction, written instruction, and company policies</li>
<li>Comfortable working independently or as a team.</li>
</ul>
All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

<h3>Job Description</h3>
Job DescriptionDescription:This is a part-time position, approximately 24 hours per week. 
Are you passionate about helping people and delivering exceptional service? Do you have a knack for building strong customer relationships and assisting with product or service inquiries? If so, we want you to join our dynamic team as a Customer Service Representative!
 
We are looking for a motivated and personable individual to provide top-notch support to our valued customers. You'll have the opportunity to engage with customers, resolve issues, and contribute to our overall mission of excellence in service delivery.
 
What we need;
<ol>
<li>General Customer Support: You’ll be the go-to person for providing timely, friendly, and effective assistance. Whether it's answering questions, resolving issues, or guiding customers through our products/services, your role will ensure that every customer interaction is handled with care.</li>
<li>Sales-Focused Customer Engagement: In addition to standard customer support, you will also have the opportunity to upsell and cross-sell products based on customer needs. Your insights and recommendations will contribute to customer satisfaction while helping us achieve our sales goals.</li>
</ol>
 
Key Responsibilities:
<ul>
<li>Respond to customer inquiries through various channels (phone, email, chat).</li>
<li>Resolve customer issues and provide clear, concise solutions.</li>
<li>Offer tailored product recommendations, upsell, and cross-sell when appropriate.</li>
<li>Maintain and update customer accounts.</li>
<li>Stay informed about product/service updates and promotions to assist customers effectively.</li>
<li>Handle high volumes of customer interactions while maintaining quality.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).</li>
<li>Proven experience in a customer service role or related field.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Excellent problem-solving abilities with a customer-centric approach.</li>
<li>Ability to handle stressful situations with professionalism and patience.</li>
<li>Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Flexibility to work various shifts, including evenings and weekends if necessary.</li>
</ul>

<h3>Job Description</h3>
Job Description
Club Role - Customer Service Representative (CSR)
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
 
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
 
Duties &amp; Responsibilities
● Greet and check in all members, guests, and prospective members
● Answer phone calls in a polite and professional manner
● Inform prospective members about our membership options and current promotions
● Facilitate necessary updates to members’ accounts
● Ensure all retail items are fully stocked
● Operate the POS system and accept payments
● Assist in maintaining the neatness and cleanliness of the club
● Other duties as assigned
 
Compensation
● Part time employee
● Hourly rate
● Complimentary gym membership
 
Qualifications
● High school diploma or equivalent
● Customer service - 1 year (preferred)
● CPR/AED certification (preferred)
● Basic computer proficiency
● Professional attitude
● Upbeat and positive personality
● Efficient and effective communication skills
● Ability to multi-task and excel in a busy environment
 
Job Requirements
● Pass drug screening
● Background check
● Use of finger scan technology for recording time worked
● Not eligible to work remotely

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