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<h3>Job Description</h3>
Job Description
What's in it for you?
We are redefining parking management and having fun doing it! To support our companys culture of investing in our people, we offer employees the following perks:
Hiring immediately! 
<ul>
<li>Base Pay - $15-$17/hour </li>
<li>$300 Referral Bonus!</li>
<li>Cash Tips Daily</li>
<li>Flexible Schedule- we are looking for AM, PM and Overnight shifts</li>
<li>Growth Opportunities</li>
<li>Pay Activ On-demand access to earned wages, get up to 50% of your earned wages immediately </li>
<li>Paid training</li>
</ul>
The following programs are available to help support you, free of charge.
<ul>
<li>Health Coaching &amp; Resources- One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.</li>
<li>Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.</li>
<li>Smoking Cessation Program</li>
</ul>
Additional Benefits:
<ul>
<li>401(k) with Employer Match</li>
<li>Medical, dental, vision 3 plan options!</li>
</ul>
The Spirit of the Position:
The customer service team is the direct link between our customers, our client, and our business. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business. This role is directly responsible for engaging with Metro North Railroad (MNR) customers to provide information in response to inquiries and notices about permit and metered parking across all MTA Stations. Primary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints in a timely manner. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across MNR Stations to best serve and assist customers. Excellent communication abilities and data entry skills are essential. This position reports to the CSR Lead.
How do you know if this is the right job for you?!
You are:
<ul>
<li>Youre charismatic, full of energy, and happy to help in any way you can.</li>
<li>Responsible is your middle name. You never disappoint because its not in your nature. </li>
<li>Good under pressure. You dont fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.</li>
<li>Proficient in basic computer skills in the parking revenue control system</li>
<li>Able to work with or without supervision</li>
<li>Able to communicate professionally and effectively.</li>
<li>Open to feedback, differing opinions and other points of view.</li>
<li>Timely and demonstrates sense of urgency.</li>
<li>Excellent teambuilding and interpersonal skills.</li>
<li>A team player and can help motivate your team.</li>
</ul>
What will I do?
<ul>
<li>Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.</li>
<li>Be professional, courteous, and tactful to customers always.</li>
<li>Greet, engage, and thank customers 100% of the time.</li>
<li>Provide introductory information to new customers.</li>
<li>Ensure that customers are satisfied with our parking products and services.</li>
<li>Alert customers to additional products or services that may be available.</li>
<li>Strive to communicate helpful solutions and provide exceptional service to customers.</li>
<li>Determine the quickest, most effective way to answer or respond to customer questions.</li>
<li>Maintain expert knowledge about the parking and enforcement operation and communicate accurate information about applicable policies, rules, and regulations.</li>
<li>Respond to customer phone calls, voice messages and emails promptly.</li>
<li>Guide customers through the permit application, extension, and cancellation process. </li>
<li>Adhere to established policies and standardized responses when addressing routine inquiries.</li>
<li>Help customers navigate rrparking.com and proper use of Company and third-party apps and payment systems.</li>
<li>Diffuse and de-escalate potential conflicts or other difficult customer-service related challenges.</li>
<li>Escalate queries and concerns that you are unable to address.</li>
<li>Log customer contact information and enter data into the call log/tracking system.</li>
<li>Maintain and update all customer accounts and databases. </li>
<li>Collaborate with other customer service/call center team members to find appropriate solutions and improve customer service.</li>
<li>Support LAZ/MNR field operations as required.</li>
<li>Review established KPIs to improve performance and drive results.</li>
<li>Perform other related duties as assigned.</li>
<li>Utilizing guest feedback, recommend process improvements and system enhancements to Management that improve the guest experience.</li>
<li>Consistently live up to the LAZ Mission, Values and Practices.</li>
</ul>
Education:
<ul>
<li>High school diploma or GED preferred but not required.</li>
</ul>
Experience:
<ul>
<li>Strong customer service experience.</li>
<li>Working knowledge of Word, Excel, and general MS Office applications.</li>
<li>Parking industry experience is preferred but not required.</li>
</ul>
Skills:
<ul>
<li>Able to communicate professionally and effectively.</li>
<li>Excellent phone interpersonal and organizational skills.</li>
<li>Ability to speak, read and comprehend English language.</li>
<li>Bi-lingual abilities, including Spanish are preferred but not required.</li>
<li>Demonstrate a sense of urgency and timeliness.</li>
<li>Demonstrate the ability to seek improvement.</li>
<li>Able to work without supervision.</li>
<li>Caring attitude, friendly demeanor, helpful positive outlook.</li>
</ul>
Physical Demands:
Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.

Customer Service Representative

<h3>Job Description</h3>
Job Description
What's in it for you?
We are redefining parking management and having fun doing it! To support our companys culture of investing in our people, we offer employees the following perks:
<ul>
<li>Great Base Pay </li>
<li>Growth Opportunities</li>
<li>Pay Activ On-demand access to earned wages, get up to 50% of your earned wages immediately </li>
<li>Paid training</li>
<li>Free company uniform</li>
</ul>
The following programs are available to help support you as a LAZ employee,freeof charge. 
<ul>
<li>Health Coaching &amp; ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. </li>
<li>Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling. </li>
<li>Smoking Cessation Program</li>
</ul>
Additional Benefits:
<ul>
<li>401(k) with Employer Match </li>
<li>Medical, dental, vision 3 plan options!</li>
</ul>
The Spirit of the Position:
The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails, helping to address inquiries, and sharing policies and procedures with the on-campus customer base. In office, you will act as the face of our operation, directly interacting with a lively and diverse community of guests.
Principal Job Duties:
<ul>
<li>Greet customers (by name, if possible) and develop a rapport with the on-campus customer base.</li>
<li>Regardless of situation, actively embody LAZs values of respect, commitment to people, honesty and integrity, and trust as you engage with customers.</li>
<li>Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.</li>
<li>Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems.</li>
<li>Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.</li>
<li>Handle in-office cash, check, and credit card transactions with care and integrity.</li>
<li>Maintain an open line of communication with Management to stay up-to-date on office policies.</li>
<li>Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.</li>
<li>Adhere to standardized responses when responding to phone calls, voicemails, and emails.</li>
<li>Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.</li>
<li>Performing all job duties in compliance with LAZ's Standard Operating Procedures.</li>
<li>Performing other related duties as assigned by Management.</li>
</ul>
Requirements
Education:
<ul>
<li>High school diploma or GED required.</li>
</ul>
Experience:
<ul>
<li>Strong customer service experience.</li>
<li>Strong understanding of computer systems.</li>
<li>Call center experience is preferred but not required.</li>
<li>Parking industry experience is preferred but not required.</li>
<li>Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.</li>
</ul>
Skills:
<ul>
<li>Ability to communicate professionally and effectively.</li>
<li>Excellent phone, interpersonal, and organizational skills.</li>
<li>Ability to speak, read, write, and comprehend the English language.</li>
<li>Bi-lingual abilities are preferred but not required.</li>
<li>Must be open to feedback, differing opinions, and other points of view.</li>
<li>Demonstrates a sense of urgency and timeliness.</li>
<li>Demonstrates the ability to seek improvement.</li>
<li>Excellent team building and interpersonal skills.</li>
</ul>
Physical Demands:
<ul>
<li>Ability to lift, push and pull at least 10 pounds.</li>
</ul>
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.

Customer service representative

<h3>Job Description</h3>
Job Description
As a full-time team member, the ideal candidate will ensure each customer journey is successful by providing friendly, timely and accurate support. The candidate will be a confident verbal and written communicator, a problem solver, and a proactive team player that gets things done.
Responsibilities
<ul>
<li>Responsible for activity updates and managing communication within our CRM system (Salesforce)</li>
<li>Build and maintain relationships with a personal touch - internally and with customers</li>
<li>Actively listen and problem solve - ability to multi-task, prioritize, and manage time effectively</li>
<li>Provide accurate, valid and complete information by offering the right solutions</li>
<li>Generate sales leads by talking to current customers about the benefits of other company products</li>
</ul>
Experience/Skills
<ul>
<li>Must possess strong communication both verbal and writing skills</li>
<li>Prefer experience with Salesforce or similar CRM</li>
<li>Prefer strong experience with Excel</li>
<li>Minimum 40+ Words Per Minute typing</li>
<li>Bachelors/Associates Degree preferred or equivalent education or equivalent related experience</li>
</ul>
This would be a good fit if 
…you are a good Google searcher
…you are a “go-to” person when someone needs something done well and done fast
…you like to keep organized
…you know the difference between personal and professional
...when you have free time you're asking what else you can do to help
This may not be a good fit if 
... you don’t like collaborating
... you have a hard time under pressure
A Day-in-the-Life at impac 
When you arrive at the office in the morning, you’re greeted by hot coffee in the pot and a place to keep your lunch in the kitchen (with many complimentary snacks). Our team likes to say “good morning” with a smile and ask you what your weekend was like. We like to share our hopes and dreams and sometimes others can share too much but that’s part of feeling a family.
Compensation/Benefits
<ul>
<li>$40-50K based upon experience</li>
<li>16 Days Paid Time Off 1st year</li>
<li>7 Additional Paid Holidays</li>
<li>Company Paid Life Insurance</li>
<li>Optional Medical Insurance</li>
<li>Company Paid Training &amp; Continuing Education</li>
</ul>
Company DescriptionWe’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management. 
<h3>Company Description</h3>
We’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management.

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
At Bath Fitter, we’re dedicated to delivering top-notch bathroom renovation solutions with a focus on customer satisfaction. We’re looking for a motivated and professional Customer Service Representative (CSR) to join our team. If you thrive in a fast-paced environment and enjoy providing excellent service to customers, this is the perfect role for you.
Job Overview
The Customer Service Representative will serve as the first point of contact for our customers. You’ll handle inbound and outbound calls, schedule sales appointments, and support our sales and operations team to ensure a seamless customer experience.
 
Candidates with experience using ServiceTitan are highly preferred.
Key Responsibilities
<ul>
<li>Answer inbound customer calls in a friendly, professional, and timely manner.</li>
<li>Make outbound calls to follow up on inquiries, leads, or appointment confirmations.</li>
<li>Schedule sales appointments efficiently using ServiceTitan software.</li>
<li>Maintain accurate records of customer interactions and appointments.</li>
<li>Provide knowledgeable and courteous assistance to customers regarding services and products.</li>
<li>Collaborate with the sales and installation teams to ensure smooth scheduling and customer communication.</li>
<li>Resolve customer concerns with empathy and professionalism.</li>
</ul>
Requirements:
Qualifications
<ul>
<li>Preferred: Experience with ServiceTitan or similar CRM/service management software.</li>
<li>Proven experience in customer service, especially handling inbound and outbound calls.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Tech-savvy and comfortable learning new software tools.</li>
<li>A positive attitude and a strong commitment to delivering outstanding customer service.</li>
</ul>
Benefits
<ul>
<li>Competitive hourly wage/salary</li>
<li>Performance-based incentives</li>
<li>Supportive team environment with opportunities for growth</li>
<li>Medical, Dental, Vision, Disability, Life Insurance</li>
<li>Flexible Spending Account</li>
<li>Health Savings Account</li>
<li>Paid time off and paid holidays</li>
<li>401(k) with match</li>
<li>W-2 Employee</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Customer Service Representative (CSR) is responsible for the overall customer experience activities for Action Overhead Garage Door. The CSR is the first contact and first impression of the company for most customers. The CSR is responsible for identifying the needs of the customer and handling or transferring their call to the appropriate team member. The CSR will work to ensure that the company has met the customer’s needs as well as performing the highest level of work. 
We offer a starting hourly rate of $20 and a great benefits package.
 
Benefits:
· Paid time off
· Health insurance
· Dental insurance
· Vision insurance
· Life insurance
· Disability insurance
· 401(k)
· 401(k) matching
Requirements:
ESSENTIAL FUNCTIONS:
<ul>
<li>Customer Satisfaction:</li>
<li>Communicate with other co-workers, management, customers, and others in a courteous and professional manner.</li>
<li>Answer the main line to assist the customer, wholesaler or vendor and connect them to the correct department.</li>
<li>Identify and assess the customers’ needs when they call in or are physically at the location and provide them with quality customer service.</li>
<li>Provide exemplary customer service by building and maintaining professional relationships through open, transparent, and interactive communication.</li>
<li>Deliver appropriate solutions that ensure a positive resolution when collaborating with customer complaints.</li>
<li>Complete a courtesy call with all customers to confirm the satisfaction of installation or service was performed to company standards and report back to Installation and Service departments on any unresolved issues.</li>
</ul>
ADMINISTRATION:
<ul>
<li>Manage and organize the day-to-day office administrative tasks accordingly. </li>
<li>Plan, prepare, and devise daily activities according to workload.</li>
<li>Convey with managers to resolve problems and expedite work.</li>
<li>Propose recommendations to management concerning the improvement of procedures. </li>
<li>Follow- up in a timely manner on delegated tasks and company initiatives.</li>
<li>Establish a process to actively solicit and gather reviews and customer feedback from installation and service customers.</li>
<li>Update and maintain company records and log-ins.</li>
<li>Perform other related duties and tasks as assigned.</li>
</ul>
 
COMPETENCIES:
<ul>
<li>Proficient in Communication (verbal and written)</li>
<li>Ethical Conduct</li>
<li>Patience, Attentiveness, and Empathy</li>
<li>Unsurpassed Customer Service and Sales skills</li>
<li>Excellent Organizational prowess</li>
<li>Personal Effectiveness and Credibility</li>
<li>Outstanding Attention to Detail</li>
</ul>
 
EDUCATION, QUALIFICATIONS &amp; EXPERIENCE:
<ul>
<li>High school diploma or GED</li>
<li>Previous customer service experience a plus </li>
</ul>
 
WORK CONDITIONS:
This job operates in diverse conditions including, but not limited to, clerical, office setting and outdoor environment. This role routinely uses standard office equipment such as computers, phones and printers. 
 
 
PHYSCIAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk.
 
 
OTHER DUTIES:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job Description
Customer Service Representative We are looking for a detail-oriented and customer-focused Customer Service Representative to join our fast-paced team. The ideal candidate will be experienced in using ERP systems, and committed to delivering outstanding service and accurate support to our customers.
Key Responsibilities
<ul>
<li>Customer Support: Assist customers via phone, email, and chat by providing product and service information, answering inquiries, and resolving issues promptly and professionally.</li>
<li>Order Processing &amp; Issue Resolution: Manage orders, address billing questions, and troubleshoot customer concerns to ensure a seamless experience.</li>
<li>Relationship Management: Build and maintain strong, positive relationships with customers through clear, empathetic, and solution-oriented communication.</li>
<li>ERP System Management: Enter and manage customer orders and data accurately using ERP software (Macola experience is a plus).</li>
<li>Product Knowledge: Identify customer needs and recommend appropriate products or services to help them achieve their goals.</li>
<li>Administrative Accuracy: Maintain precise and up-to-date customer records with exceptional attention to detail.</li>
</ul>
Qualifications
<ul>
<li>ERP Experience: Prior use of ERP systems is required; familiarity with Macola is highly desirable.</li>
<li>Customer Service Experience: Minimum of [insert preferred years] of customer service experience; experience in the HVAC industry is a strong asset.</li>
<li>Communication: Excellent written and verbal communication skills in English; Spanish fluency is a plus.</li>
<li>Attention to Detail: Proven ability to manage data and records with high accuracy.</li>
<li>Problem-Solving: Strong analytical skills and a proactive approach to resolving customer issues.</li>
<li>Bilingual Preferred: Fluency in both English and Spanish is preferred but not required to apply.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are looking for an experienced Client Service Representative with a minimum of two years of experience. Full and Part time positions are available.
Responsibilities but are not limited to
<ul>
<li>Scheduling and confirming appointments</li>
<li>Checking In &amp; Out clients</li>
<li>Customer service functions, including: greeting visitors, answering telephones, scanning and guiding clients and their pets to exam rooms.</li>
</ul>
Qualifications
<ul>
<li>Able to communicate effectively with all levels of employees and clients</li>
<li>Handle a heavy load of incoming calls and routing them correctly</li>
<li>Must be organized, detail oriented and multi task effectively</li>
<li>Able to display a professional attitude and proactive work style in a team environment</li>
<li>Must be flexible with schedule and available to work holidays, week days, nights, and weekends</li>
<li>Able to maintain a positive attitude during stressful situations</li>
</ul>
Benefits
<ul>
<li>Paid time off</li>
<li>Holiday Pay</li>
<li>Health Insurance</li>
<li>401k Match</li>
<li>Pet Care Discount</li>
</ul>
Required education:
<ul>
<li>High school or equivalent</li>
</ul>
Required experience:
<ul>
<li>Customer Service: 2 years</li>
</ul>
Company DescriptionMiami Veterinary Specialists is a state of the art veterinary referral practice and 24/7 emergency care with multiple board certified specialists on site. We practice high quality, cutting edge veterinary medicine. 
<h3>Company Description</h3>
Miami Veterinary Specialists is a state of the art veterinary referral practice and 24/7 emergency care with multiple board certified specialists on site. We practice high quality, cutting edge veterinary medicine.

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
</ul>
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive a high volume of inbound calls and emails&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Meet personal and team quotas</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred&nbsp;</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
At Kelli’s, We Give More—more support, more opportunity, more heart. For over 40 years, our family-owned business has built a Legacy as the nation’s leading wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations.
 
We are seeking a highly motivated Customer Service Representative with a background in collections, inbound call centers, or high-volume customer service. (This is not a retail position.) Based in Carrollton, Texas (moving to Coppell, Texas in December), this role is essential to ensuring customer satisfaction through efficient order entry, problem-solving, and exceptional customer service. This position is based in the office.
What You’ll Do
As part of our Customer Service team, you’ll embody Hustle, Integrity, Teamwork, and Excellence by:
<ul>
<li>Managing Hustle: Handle 40–70 incoming service calls per day with professionalism, accuracy, and urgency.</li>
<li>Delivering Excellence: Consistently meet performance benchmarks in speed, accuracy, and volume.</li>
<li>Owning Integrity: Process orders from fax, phone, email, web, and special accounts with accuracy and honesty.</li>
<li>Resolving Issues: Handle credits, complaints, and adjustments to ensure customer satisfaction.</li>
<li>Driving Growth: Educate customers and upsell products to help them maximize value.</li>
<li>Fulfilling Commitments: Process backorders and track follow-ups to completion.</li>
<li>Supporting Teamwork: Serve as phone receptionist when needed, routing calls to the right department and collaborating with colleagues to ensure a seamless customer experience.</li>
<li>Adapting with Agility: Demonstrate strong computer literacy and ability to quickly learn new systems.</li>
</ul>
 
Requirements:
What You Bring
<ul>
<li>High school diploma or equivalent.</li>
<li>1–3 years of inbound call center or high-volume customer service experience (collections or upselling experience a plus).</li>
<li>Strong written and verbal communication and interpersonal skills.</li>
<li>Ability to thrive in a fast-paced, deadline-driven environment.</li>
<li>Experience with 10-key by touch and keyboard shortcuts preferred.</li>
</ul>
Why You’ll Love It Here - At Kelli’s, We Give More—to our customers, our team, and our future.
<ul>
<li>Purpose &amp; Legacy: Be part of a values-driven company that believes success comes from helping others succeed.</li>
<li>Culture of Teamwork: Work in a collaborative environment where your ideas and contributions matter.</li>
<li>Career Growth: Opportunities to develop your leadership and grow with a company that’s been thriving for 40+ years.</li>
<li>Excellence Rewarded: Competitive compensation, benefits (401k, medical, PTO, discounts), and recognition for your achievements.</li>
</ul>
If you’re ready to bring Hustle, Integrity, Teamwork, and Excellence to a role where every customer interaction builds our Legacy—Kelli’s is ready for you.

<h3>Job Description</h3>
Job Description
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. You will be the first point of contact for our clients and will be responsible for handling inquiries, resolving issues, and providing support. Your ultimate goal will be to ensure that our clients receive the best possible service and experience with our company.
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>3+ years of experience in a customer service role</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously</li>
<li>Proficiency in Microsoft Office and experience with contact management systems</li>
</ul>
Preferred Qualifications:
<ul>
<li>Service Titan Experience</li>
<li>Experience in the HVAC industry</li>
<li>Bilingual in English and Spanish</li>
</ul>
Responsibilities:
<ul>
<li>Managing a high volume of inbound and outbound calls</li>
<li>Scheduling and booking appointments in a timely manner, according to urgency and restrictions, reschedule calls as needed</li>
<li>Gathering all information when booking calls</li>
<li>Providing accurate and timely information about products, services, policies, or procedures</li>
<li>Addressing customer questions and resolving any concerns</li>
<li>Must be 18 or older</li>
<li>Previous experience in customer service</li>
<li>Managing customer appointments from start to finish</li>
<li>Debriefing service technicians</li>
<li>Ability to handle a high volume of calls</li>
<li>Excellent communication skills, both verbal and written, with a friendly and professional demeanor</li>
<li>Strong organizational abilities and attention to detail, ensuring accuracy in scheduling appointments and data entry</li>
<li>Ability to multitask and prioritize responsibilities in a fast-paced environment</li>
<li>A positive attitude and willingness to learn and adapt</li>
</ul>

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