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<h3>Job Description</h3>
Job Description
We are actively seeking a motivated Customer Service Representative to join our team onsite. This position is critical to maintaining strong relationships with our customers by handling order requests, providing product information, and resolving routine inquiries. If you have strong communication skills and thrive in a team-oriented environment, we want to hear from you!
Key Responsibilities
<ul>
<li>Maintain professional and communicative relationships with all customers via telephone, email, fax, or through sales representatives</li>
<li>Process customer requests for orders, stock status, shipping information, price quotations, order changes, adjustments, and cancellations</li>
<li>Provide accurate updates on shipping status for in-stock and backordered items</li>
<li>Answer common questions related to product availability and pricing</li>
<li>Resolve routine customer service issues and escalate complex problems to supervisors</li>
<li>Partner with supervisors or product managers to process returns and issue proper credits</li>
<li>Perform light administrative tasks such as filing, sampling, and mailing</li>
<li>Assist with receptionist duties as needed</li>
<li>Other duties as assigned by supervisor</li>
</ul>
Qualifications
<ul>
<li>Proven experience in customer service or related roles (minimum years can be specified here)</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to manage multiple tasks in a fast-paced environment</li>
<li>Detail-oriented with excellent organizational skills</li>
<li>Proficient in handling routine inquiries and problem-solving</li>
<li>Comfortable working onsite during regular business hours</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job Description
 
JOB DESCRIPTION
JOB TITLE: Customer Service Representative
FLSA STATUS: Non- Exempt
DATE: October 2025
SAFETY SENSITIVE: No
DEPARTMENT: Customer Service
REPORTS TO: VP/Retail Banking
JOB SUMMARY
Under the supervision and guidance of the assigned manager, the Customer Service Representative (CSR) provides basic cash receipt and payment services in accordance with bank procedures, assists customers with account questions, performs customer service, such as opening new checking, savings, certificate of deposit accounts, and retirement accounts, and assisting customers with inquiries concerning bank services. The CSR is responsible for identifying, expanding, and deepening relationships with customers in person and by phone.
ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES
<ul>
<li>Deliver consistent exceptional customer service by displaying sincere, outgoing friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.</li>
<li>Contribute to achievement of customer experience by engaging customers in conversations to determine their product needs and referring customers to the appropriate product specialists.</li>
<li>Responsible for prompt and efficient customer transactions.</li>
<li>Assist customers with routine inquiries regarding account balances and account information.</li>
<li>Using customer focused skills, explain policies and procedures to customers as applicable.</li>
<li>Maintain in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them.</li>
<li>Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.</li>
<li>Ensures that the lobby area is properly stocked with forms and supplies and has a professional appearance.</li>
<li>Meets with customers to discuss personal and business banking financial needs, accurately opens new accounts, including Checking, Savings, Time Deposit, IRAs, Safe deposit boxes, and sign customers up for e-services including internet banking, bill pay and e-statement.</li>
<li>Performs complete range of customer services including opening of new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.</li>
<li>Promotes and explains other bank products such as IRAs, certificate of deposits, debit cards and credit cards.</li>
<li>Maintain a high level of cooperation and rapport with all teammates in order to ensure accurate and efficient operations and service.</li>
<li>Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.</li>
<li>Proactively seeks prospects for new business.</li>
<li>Participates in community events, volunteer work to positively promote the bank while building relationships with customers and prospects.</li>
<li>Actively refers other lines of business to appropriate specialist.</li>
<li>Promote professionalism at all times.</li>
<li>Exhibit exemplary attendance and punctuality.</li>
<li>Comply with company policies and procedures.</li>
<li>Perform other duties as assigned.</li>
</ul>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>Knowledge of principles and processes for providing customer and personal services. </li>
<li>Knowledge of arithmetic, algebra, and applications.</li>
<li>Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.</li>
<li>The ability to talk to others to convey information effectively.</li>
<li>The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li>
<li>The ability to pay close attention to details.</li>
<li>Good organizational and analytical skills.</li>
<li>Good interpersonal communication and computer skills.</li>
<li>The ability to operate a telephone, scanner, copier, and fax machines.</li>
<li>The ability to lift to twenty-five (25) pounds.</li>
<li>The ability to utilize technology to solve problems.</li>
<li>The ability to understand how to deliver mobile strategies to customers.</li>
<li>The ability to work with different groups of people to get things done.</li>
<li>The ability to communicate and develop meaningful relationships with others.</li>
</ul>
SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS
This position has no supervisory responsibilities. The role interacts with co-workers and customers daily.
EDUCATION, TRAINING, AND EXPERIENCE
<ul>
<li>High school diploma or general education degree (GED) is required.</li>
<li>Previous banking/teller experience and cash handling experience beneficial.</li>
<li>Previous banking or teller experience and cash handling experience is a plus.</li>
</ul>
PHYSICAL DEMANDS 
PHYSICAL TASK
PHYSICAL REQUIREMENTS
FREQUENCY
Sitting
Must be able to remain in a stationary position for long periods of time.
Occasionally
Standing
Must be able to remain in a vertical or upright position for long periods of time.
Constantly
Walking
Must be able to move about the work area, from one area to another to perform work duties.
Frequently
Lifting
Must be able to raise up to 25 pounds of supplies and equipment from a lower to a higher position or horizontally from position to position. 
Occasionally
Reaching
Must be able to extend upper or lower extremities in an upward or downward direction to perform work tasks or other specific functions.
Frequently
Carrying
Must be able to move up to 25 pounds of supplies or other office equipment from one area to another.
Occasionally
Grasping
Must be able to apply pressure to hold an object and to complete work duties.
Constantly
Seeing
Must have visual acuity to make observations and work on a computer for long periods of time.
Constantly
Talking
Must be able to communicate verbally with customers and co-workers to exchange information, respond to questions, and solve problems.
Frequently
Hearing
Must be able to receive information through oral communication to obtain information and assist in problem-solving.
Constantly
WORKING CONDITIONS 
Duties are typically performed in an office environment. The work environment is usually a well-lighted environmentally controlled indoor environment with a moderate level of noise. However, the position may require travel to various bank locations for training or backup. Work hours may vary depending on the operational activities and required duties; evening and weekend work may be required.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other status protected under applicable local, state, or federal nondiscrimination laws.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees are employed on an "at-will" basis and may be terminated at any time. Consistent with all federal and state disability laws, the Bank will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause a direct threat to this individual or others in the workplace and the threat cannot be eliminated by reasonable accommodation or cause undue hardship to the organization. The Bank provides equal employment opportunities to all applicants. 
By signing below, I acknowledge that I have read and understand this job description.
_______________________________________________ ____________________________
Employee Signature Date

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job Description
Customer Service Representative
Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.
Our administrative representatives enjoy benefits including:
<ul>
<li>generous time off, </li>
<li>11 paid holidays, </li>
<li>401(k) with company match, Roth IRA, </li>
<li>medical, dental and vision insurance, </li>
<li>high deductible HSA, </li>
<li>telemedicine, </li>
<li>disability, cancer, and accident insurance. </li>
<li>health &amp; wellness suite </li>
<li>company-paid + additional, optional, life insurance.</li>
</ul>
ABOUT OUR FAMILY OF BRANDS 
We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A Customer Service Representative
As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.
 
Minimum Qualifications:
<ul>
<li>Working knowledge of Microsoft Office Suite</li>
<li>High school diploma or equivalent</li>
<li>Present a professional appearance</li>
<li>Able to work a 40-hour (minimum) workweek</li>
<li>Willing to work minimal overtime as needed</li>
</ul>
ARE YOU READY TO JOIN OUR TEAM?
 If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Employer
 (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
 
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees. 
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job Description
Northview Bank is seeking a full-time Customer Service Representative (Teller) for its Willow River office. As a CSR, you will have the opportunity to help customers handle their banking transactions. Northview offers a great career path to help our team members develop professionally and personally. Northview Bank offers competitive compensation, full benefits* and a great work environment.
Primary Responsibilities include:
<ul>
<li>Developing and maintaining relationships with customers</li>
<li>Completing all steps related to customer banking transactions</li>
<li>Representing the bank through active participation in community events</li>
</ul>
 Position Requirements: 
<ul>
<li>High School Diploma or equivalent </li>
<li>Teller or cash handling experience preferred </li>
<li>Excellent interpersonal, communication and organizational skills </li>
<li>OperatesPC, cash recycler and standard office equipment</li>
</ul>
Northview Bank contributes to the growth of the communities surrounding them. Northview Bank is a $467MM bank with 12 locations throughout north and central Minnesota. Northview Bank is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.
*Benefits available include Health, Dental, Vision, Group Life/Long Term Disability, Short-Term Disability, Voluntary Life, 401K.

<h3>Job Description</h3>
Job Description
Job Summary: To ensure customer requests are filled in a timely, accurate, and friendly manner in the standard set forth by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.
 
Who is Wilson Air Center?
Wilson Air Center is an award-winning FBO (fixed base operator) in operation for over 25 years. We provide corporate aviation support services and are recognized as an industry leader for our unmatched approach to customer service and satisfaction. We have been voted the #1 Best FBO Chain 15 times and are ranked as the top FBO locations by pilots year after year.
 
Why Join our Wilson Air Family?
Are you interested in aviation or hospitality? Do you enjoy providing excellent, personalized customer service and meeting new people every day? Do you enjoy going above and beyond for the customer's experience? You may be the right fit to join our award-winning FBO team!
 
Job Duties
Performs all duties associated with day to day activities of the front counter to include:
<ul>
<li>Acknowledge all pilots or customers upon entering or leaving facility</li>
<li>Ensure ramp access security</li>
<li>Take fuel and service requests</li>
<li>Ensure all requests are completed</li>
<li>Close service orders to include payment via credit card, cash, or check</li>
<li>Know and understand Wilson Air Center discounts and pricing</li>
<li>Procure rental cars, hotel accommodations, and catering for pilots, flight crews, and customers</li>
<li>Take customer requests via internet, phone, and ARINC</li>
<li>Verify information in the FBO Manager system upon arrival or departure</li>
<li>Maintain a clean working environment</li>
<li>Responsible for courtesy bar including making sure that coffee, tea, and supplies are available at all times</li>
<li>Maintain a professional environment including a professional appearance and attitude</li>
</ul>
 
Additional duties to include
<ul>
<li>Housekeeping duties</li>
<li>Uplifting gallons for special giveaways</li>
<li>Knowledgeable about current local events, restaurants, hotels, and directions</li>
</ul>
 
Perform additional duties as requested or specified by location
 
Physical Demands and Work Environment
Must be able to lift and carry 70-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered.
 
Requirements and Qualifications
Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be able to work varied hours including night, weekends, and holidays; ,must be able to stay late for irregular operations; must be able to stand for prolonged periods of time; must be able to attend required training; must have computer experience; must have basic math skills to add, subtract, and convert gallons into pounds; must be able to effectively communicate (read, write, speak) in English. A minimum of one (1) year Customer Service experience/training is required. Face to face customer interaction and prior FBO experience preferred.
 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 
Applicant will need to pass a background check for airport badge and pre-employment drug test to be eligible for the position.

<h3>Job Description</h3>
Job Description
VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. <a href="http://www.vivo-us.com" target="_blank">www.vivo-us.com</a>
Schedule for the job is Monday - Friday from 10 am - 7 pm and every 8th Saturday from 8 am - 4 pm.&nbsp; This position is onsite in Goodfield, IL.&nbsp;&nbsp;
The Customer Support Representative is responsible for assisting customers with questions on products, fulfilled orders and shipping issues.&nbsp;&nbsp;&nbsp;
Key Accountability #1
Assist with Customer Questions
<ol>
<li>Emails through HelpScout</li>
<li>Phone Support</li>
<li>Online Chat</li>
</ol>
Key Accountability #2
Assist with Customer Returns
<ol>
<li>Manage incorrect returns</li>
<li>Issue refunds as needed</li>
<li>Contact reps when necessary and respond to cases with Amazon and other Marketplaces</li>
</ol>
Key Accountability #3
Solve Replacement &amp; Shipping Issues for Customers
<ol>
<li>Make labels for replacement parts if needed</li>
<li>Cancel orders for shipping</li>
<li>Ship and test replacements</li>
</ol>
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Rav9Lk3a23

<h3>Job Description</h3>
Job DescriptionRemote Customer Service Representative!
Live Reps is now hiring for (USA) remote, work from home 1099 positions (35 to 40 hrs. per week) This is an inbound and outbound campaign opportunity. Our company was one of the first in the U.S. to offer a flexible work from home opportunity. Our growth is a testament to our training and management team’s proven track record of creating a ‘fun’ work from home environment. Our reps may work independently from home, but you will truly feel part of an amazing team! Some team members may want to take advantage of additional leadership positions within the company, as promotion from within is available. Here are some of the advantages of becoming a Live Rep:
Responsibilities:
<ul>
<li>Deliver exceptional Customer Service to all clients through inbound and outbound calls.</li>
<li>Handle a high volume of incoming calls while maintaining professionalism and positive attitude.</li>
<li>Resolve customer issues with prompt and effective solutions, ensuring customer satisfaction.</li>
<li>Document all interactions with customers accurately and thoroughly in our database.</li>
<li>Collaborate with team members and management to improve overall Customer Service processes.</li>
</ul>
Qualifications:
<ul>
<li>Prior experience in Customer Service or a related field preferred.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Able to multitask and prioritize tasks in a fast-paced environment.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Proficient in using customer service software and Microsoft Office suite.</li>
</ul>
PC Requirements:
A personal desktop computer or laptop, No MAC or Tablets, that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity):
<ul>
<li>Processor: I5 processor or better</li>
<li>Memory: 8 GB of RAM Memory or more</li>
<li>Internet minimum Speed: 50MBPS</li>
<li>Windows 10 or Windows 11</li>
<li>Browser: Internet Explorer 11 or Firefox (latest version)</li>
<li>2 Monitors: Capable of displaying at least 1024 X 768 pixels</li>
<li>Sound: Must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.</li>
<li>
USB Headset: a headset that plugs into your computer.
Our IT team will guide you through computer &amp; virus protection. There are a variety of Anti-Virus software available on the market today. The 2 that are approved by Live Reps are:
</li>
<li>· ESET or McAfee.</li>
</ul>
Benefits:
<ul>
<li>On-the-job training</li>
<li>Work from home</li>
<li>Shift flexibility</li>
</ul>
Shift:
<ul>
<li>Between the hours of 7am - 11pm EST</li>
<li>Monday - Friday</li>
<li>3-4 Weekend Shifts per Month (Saturday and/or Sunday)</li>
</ul>
If you are looking for a rewarding Customer Service role where you can make a difference in the lives of our customers, we want to hear from you! Join us at Live Reps Call Center LLC and be part of a team that is dedicated to providing exceptional Customer Service every day.
 #hc147563

<h3>Job Description</h3>
Job Description
Job Summary: To ensure customer requests are filled in a timely, accurate, and friendly manner in the standard set forth by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.
 
Job Duties
Performs all duties associated with day to day activities of the front counter to include:
<ul>
<li>Acknowledge all pilots or customers upon entering or leaving facility</li>
<li>Ensure ramp access security</li>
<li>Take fuel and service requests</li>
<li>Ensure all requests are completed</li>
<li>Close service orders to include payment via credit card, cash, or check</li>
<li>Know and understand Wilson Air Center discounts and pricing</li>
<li>Procure rental cars, hotel accommodations, and catering for pilots, flight crews, and customers</li>
<li>Take customer requests via internet, phone, and airinc</li>
<li>Verify information in the FBO Manager system upon arrival or departure</li>
<li>Maintain a clean working environment</li>
<li>Responsible for courtesy bar including making sure that coffee, tea, and supplies are available at all times</li>
<li>Maintain a professional environment including a professional appearance and attitude</li>
</ul>
 
Additional duties to include
<ul>
<li>Housekeeping duties</li>
<li>Uplifting gallons for special giveaways</li>
<li>Knowledgeable about current local events, restaurants, hotels, and directions</li>
</ul>
Perform additional duties as requested or specified by location
 
Physical Demands and Work Environment
Must be able to lift and carry 70-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered.
 
Requirements and Qualifications
Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be able to work varied hours including night, weekends, and holidays, must be able to stay late for irregular operations; must be able to stand for [prolonged periods of time; must be able to attend required training; must have computer experience; must have basic math skills to add, subtract, and convert gallons into pounds; must be able to effectively communicate (read, write, speak) in English. A minimum of one (1) year Customer Service experience/training is required. Face to face customer interaction and prior FBO experience preferred.
 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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