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<h3>Job Description</h3>
Job Description
Job Summary: To ensure customer requests are filled in a timely, accurate, and friendly manner in the standard set forth by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.
 
Who is Wilson Air Center?
Wilson Air Center is an award-winning FBO (fixed base operator) in operation for over 25 years. We provide corporate aviation support services and are recognized as an industry leader for our unmatched approach to customer service and satisfaction. We have been voted the #1 Best FBO Chain 15 times and are ranked as the top FBO locations by pilots year after year.
 
Why Join our Wilson Air Family?
Are you interested in aviation or hospitality? Do you enjoy providing excellent, personalized customer service and meeting new people every day? Do you enjoy going above and beyond for the customer's experience? You may be the right fit to join our award-winning FBO team!
 
Job Duties
Performs all duties associated with day to day activities of the front counter to include:
<ul>
<li>Acknowledge all pilots or customers upon entering or leaving facility</li>
<li>Ensure ramp access security</li>
<li>Take fuel and service requests</li>
<li>Ensure all requests are completed</li>
<li>Close service orders to include payment via credit card, cash, or check</li>
<li>Know and understand Wilson Air Center discounts and pricing</li>
<li>Procure rental cars, hotel accommodations, and catering for pilots, flight crews, and customers</li>
<li>Take customer requests via internet, phone, and ARINC</li>
<li>Verify information in the FBO Manager system upon arrival or departure</li>
<li>Maintain a clean working environment</li>
<li>Responsible for courtesy bar including making sure that coffee, tea, and supplies are available at all times</li>
<li>Maintain a professional environment including a professional appearance and attitude</li>
</ul>
 
Additional duties to include
<ul>
<li>Housekeeping duties</li>
<li>Uplifting gallons for special giveaways</li>
<li>Knowledgeable about current local events, restaurants, hotels, and directions</li>
</ul>
 
Perform additional duties as requested or specified by location
 
Physical Demands and Work Environment
Must be able to lift and carry 70-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered.
 
Requirements and Qualifications
Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be able to work varied hours including night, weekends, and holidays; ,must be able to stay late for irregular operations; must be able to stand for prolonged periods of time; must be able to attend required training; must have computer experience; must have basic math skills to add, subtract, and convert gallons into pounds; must be able to effectively communicate (read, write, speak) in English. A minimum of one (1) year Customer Service experience/training is required. Face to face customer interaction and prior FBO experience preferred.
 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 
Applicant will need to pass a background check for airport badge and pre-employment drug test to be eligible for the position.

Customer Service Representative

<h3>Job Description</h3>
Job Description
VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. <a href="http://www.vivo-us.com" target="_blank">www.vivo-us.com</a>
Schedule for the job is Monday - Friday from 10 am - 7 pm and every 8th Saturday from 8 am - 4 pm.&nbsp; This position is onsite in Goodfield, IL.&nbsp;&nbsp;
The Customer Support Representative is responsible for assisting customers with questions on products, fulfilled orders and shipping issues.&nbsp;&nbsp;&nbsp;
Key Accountability #1
Assist with Customer Questions
<ol>
<li>Emails through HelpScout</li>
<li>Phone Support</li>
<li>Online Chat</li>
</ol>
Key Accountability #2
Assist with Customer Returns
<ol>
<li>Manage incorrect returns</li>
<li>Issue refunds as needed</li>
<li>Contact reps when necessary and respond to cases with Amazon and other Marketplaces</li>
</ol>
Key Accountability #3
Solve Replacement &amp; Shipping Issues for Customers
<ol>
<li>Make labels for replacement parts if needed</li>
<li>Cancel orders for shipping</li>
<li>Ship and test replacements</li>
</ol>
Powered by JazzHR
Rav9Lk3a23

<h3>Job Description</h3>
Job DescriptionRemote Customer Service Representative!
Live Reps is now hiring for (USA) remote, work from home 1099 positions (35 to 40 hrs. per week) This is an inbound and outbound campaign opportunity. Our company was one of the first in the U.S. to offer a flexible work from home opportunity. Our growth is a testament to our training and management team’s proven track record of creating a ‘fun’ work from home environment. Our reps may work independently from home, but you will truly feel part of an amazing team! Some team members may want to take advantage of additional leadership positions within the company, as promotion from within is available. Here are some of the advantages of becoming a Live Rep:
Responsibilities:
<ul>
<li>Deliver exceptional Customer Service to all clients through inbound and outbound calls.</li>
<li>Handle a high volume of incoming calls while maintaining professionalism and positive attitude.</li>
<li>Resolve customer issues with prompt and effective solutions, ensuring customer satisfaction.</li>
<li>Document all interactions with customers accurately and thoroughly in our database.</li>
<li>Collaborate with team members and management to improve overall Customer Service processes.</li>
</ul>
Qualifications:
<ul>
<li>Prior experience in Customer Service or a related field preferred.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Able to multitask and prioritize tasks in a fast-paced environment.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Proficient in using customer service software and Microsoft Office suite.</li>
</ul>
PC Requirements:
A personal desktop computer or laptop, No MAC or Tablets, that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity):
<ul>
<li>Processor: I5 processor or better</li>
<li>Memory: 8 GB of RAM Memory or more</li>
<li>Internet minimum Speed: 50MBPS</li>
<li>Windows 10 or Windows 11</li>
<li>Browser: Internet Explorer 11 or Firefox (latest version)</li>
<li>2 Monitors: Capable of displaying at least 1024 X 768 pixels</li>
<li>Sound: Must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.</li>
<li>
USB Headset: a headset that plugs into your computer.
Our IT team will guide you through computer &amp; virus protection. There are a variety of Anti-Virus software available on the market today. The 2 that are approved by Live Reps are:
</li>
<li>· ESET or McAfee.</li>
</ul>
Benefits:
<ul>
<li>On-the-job training</li>
<li>Work from home</li>
<li>Shift flexibility</li>
</ul>
Shift:
<ul>
<li>Between the hours of 7am - 11pm EST</li>
<li>Monday - Friday</li>
<li>3-4 Weekend Shifts per Month (Saturday and/or Sunday)</li>
</ul>
If you are looking for a rewarding Customer Service role where you can make a difference in the lives of our customers, we want to hear from you! Join us at Live Reps Call Center LLC and be part of a team that is dedicated to providing exceptional Customer Service every day.
 #hc147563

<h3>Job Description</h3>
Job Description
Job Summary: To ensure customer requests are filled in a timely, accurate, and friendly manner in the standard set forth by Wilson Air Center. A high regard for customer service for the flight crews and passengers of privately owned aircraft must be maintained.
 
Job Duties
Performs all duties associated with day to day activities of the front counter to include:
<ul>
<li>Acknowledge all pilots or customers upon entering or leaving facility</li>
<li>Ensure ramp access security</li>
<li>Take fuel and service requests</li>
<li>Ensure all requests are completed</li>
<li>Close service orders to include payment via credit card, cash, or check</li>
<li>Know and understand Wilson Air Center discounts and pricing</li>
<li>Procure rental cars, hotel accommodations, and catering for pilots, flight crews, and customers</li>
<li>Take customer requests via internet, phone, and airinc</li>
<li>Verify information in the FBO Manager system upon arrival or departure</li>
<li>Maintain a clean working environment</li>
<li>Responsible for courtesy bar including making sure that coffee, tea, and supplies are available at all times</li>
<li>Maintain a professional environment including a professional appearance and attitude</li>
</ul>
 
Additional duties to include
<ul>
<li>Housekeeping duties</li>
<li>Uplifting gallons for special giveaways</li>
<li>Knowledgeable about current local events, restaurants, hotels, and directions</li>
</ul>
Perform additional duties as requested or specified by location
 
Physical Demands and Work Environment
Must be able to lift and carry 70-lbs from floor to waist level or higher on a continuous basis if required; able to perform repetitive tasks and motions, including bending at the waist and knees, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position; ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required. This is an airport environment with duties both indoor and outdoor. Must be able to withstand extreme outdoor weather conditions and extreme temperature ranges will be encountered.
 
Requirements and Qualifications
Must be 18 years of age or older; high school diploma or GED; valid driver's license; pass pre-employment and random drug screens; able to pass extensive 10 year background check. Must be people oriented; highly motivated with positive attitude; adhere to company policy; work effectively under time constraints; must be able to work varied hours including night, weekends, and holidays, must be able to stay late for irregular operations; must be able to stand for [prolonged periods of time; must be able to attend required training; must have computer experience; must have basic math skills to add, subtract, and convert gallons into pounds; must be able to effectively communicate (read, write, speak) in English. A minimum of one (1) year Customer Service experience/training is required. Face to face customer interaction and prior FBO experience preferred.
 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

<h3>Job Description</h3>
Job DescriptionAvailable Shifts 9:00 AM-6 PM and 11:00 AM -8:00 PM 
The Customer Service Representative is responsible for answering phone calls in a prompt and courteous manner to achieve contractual obligations. Responsible for answering Member's and Provider's questions with a quick and accurate response. They are also responsible for timely completion of all correspondence and reporting functions associated with the Customer Service Department. 
Required:
<ol>
<li>High School Graduate or equivalent.</li>
<li>Strong ability to relate to all customers.</li>
<li>Excellent communication skills.</li>
<li>Some knowledge of health care and insurance.</li>
<li>Computer and Keyboard skills.</li>
<li>Proper usage of the English Language.</li>
<li>Consistently displays a positive attitude. </li>
</ol>
Desired: 
<ol>
<li>1-2 year post high school education with focus on healthcare.</li>
<li>Previous call center experience.</li>
<li>Knowledge of medical terminology.</li>
<li>Knowledge of CPT and ICD-10 Coding. </li>
<li>Familiar with medical and hospital claims.</li>
</ol>
Responsibilities:
<ol>
<li>Takes an average of 40-60 incoming calls daily.</li>
<li>Keep pended work at tolerable range (when applicable).</li>
<li>Manage to work correspondence, faxes and e-mails in a timely manner.</li>
<li>Maintains monthly monitoring score of 90% accuracy or above on the 17 Points of Excellence.</li>
<li>Demonstrates a complete understanding of departmental policies and procedures.</li>
<li>Able to perform assigned tasks with minimal supervision.</li>
<li>Meets requirements on annual performance evaluation.</li>
<li>Increasing improvement in performance and job knowledge. </li>
<li>Documents calls according to departmental guidelines. </li>
</ol>
Equal Opportunity Employer
The Health Plan is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Health Plan strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. The Health Plan employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
 Available Shifts 9:00 AM-6 PM and 11:00 AM -8:00 PM 40

<h3>Job Description</h3>
Job DescriptionReady to Drive Your Career Forward? At Circle Logistics, were not just offering a job; were inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team. Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, weve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps! What Were Looking For: Are you a driven go-getter with GRIT, TENACITY, and an unstoppable desire to WIN? If so, we want to hear from you! Overview: As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: 
<ul>
<li>Enter new load orders into our proprietary web-based software</li>
<li>Initiate check calls to track and trace drivers on all pickups and deliveries</li>
<li>Communicate internally with drivers to ensure accurate documentation</li>
<li>Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays</li>
<li>Maintain and collect proper paperwork for each shipment</li>
<li>Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issues</li>
<li>Maintain an outbound call volume of 100 calls per day</li>
</ul>
 Skills/Abilities: 
<ul>
<li>1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics</li>
<li>Must have strong attention to detail</li>
<li>Ability to prioritize, balance, and organize information while completing multiple tasks.</li>
<li>Above-average proficiency in Google Drive and Microsoft Suite</li>
<li>Excellent written and verbal communication skills</li>
<li>Excellent teamwork skills</li>
</ul>
Education and Experience: 
<ul>
<li>High school diploma or equivalent required</li>
<li>Associate's degree preferred</li>
<li>Call center experience is a bonus</li>
</ul>
Benefits: 
<ul>
<li>$19.21 per hour</li>
<li>Full-time: 40 hours per week</li>
<li>Room for advancement in a fast-growing company that promotes from within</li>
<li>Paid holidays and paid time off</li>
<li>Health, vision, and dental insurance benefits</li>
<li>401(k) Plan</li>
</ul>
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, well keep the world moving!

<h3>Job Description</h3>
Job Description
Join Mercantile Bank as a Full-Time Customer Service Representative and immerse yourself in a dynamic environment where customer-centricity reigns supreme. Working onsite, you will have the opportunity to collaborate closely with a passionate team, solving problems and delivering exemplary service. Your daily interactions will empower customers and enhance their banking experience, allowing you to truly make a difference. Our culture is driven by innovation and inclusivity, providing you with the chance to contribute your ideas and insights in a supportive atmosphere.
With a focus on high performance and excellence, this role promises to challenge you professionally while maintaining a fun and energetic workplace. You will be at the forefront of our commitment to integrity and accountability, ensuring customers feel valued and respected. If you are looking to grow in a forward-thinking environment, this position is your gateway to a rewarding career at Mercantile Bank.
Core Responsibilities:
<ul>
<li>Creating a high-quality, positive, and customized customer experience</li>
<li>Assisting customers with their daily banking needs</li>
<li>Recommending and cross-selling products and service to assist customers to reach their financial goals</li>
</ul>
Why Mercantile Bank?
Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. 
As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.
A Look Into Your Day
As a Full-Time Customer Service Representative at Mercantile Bank, you will play a vital role in delivering outstanding customer service while maintaining the integrity of banking operations. Your responsibilities will include processing transactions, opening and servicing accounts, and ensuring compliance with bank policies and federal regulations. You will efficiently manage a cash drawer, handling deposits, withdrawals, and payments, all while actively promoting a positive banking experience for our clients.
With a focus on teamwork and collaboration, you will communicate professionally with both customers and colleagues, identifying cross-sell opportunities and connecting clients with the right team members. Emphasizing customer relations, you will support branch management by assisting with transactional services and promoting self-service options. Your diligence in identifying potential fraud scenarios and educating customers further enhances the professionalism and integrity for which Mercantile Bank stands.
Your role may also include leadership responsibilities in the absence of key team members, ensuring smooth branch operations and a commitment to excellence in customer service.
What We are Looking For
To thrive as a Full-Time Customer Service Representative at Mercantile Bank, a combination of essential skills and competencies is critical. Candidates should possess strong interpersonal and customer service skills to effectively engage with clients and foster positive relationships. Excellent verbal and written communication abilities are necessary to convey information clearly and professionally to both customers and colleagues. Adaptability is key in navigating an ever-changing banking environment while maintaining focus on service excellence.
Organization and attention to detail are crucial for accurate cash handling and data entry, ensuring transactions are processed without errors. Successful candidates must be comfortable multitasking and prioritizing job expectations in a fast-paced setting. A sales-oriented mindset will enable you to seize opportunities for cross-selling products and services, making previous sales experience a valuable asset. Ultimately, your ability to communicate effectively and connect with customers will be the cornerstone of your success in this role.
Requirements:
<ul>
<li>Adaptable to an Internally and Externally Changing Environment</li>
<li>Interpersonal &amp; Customer Service Skills</li>
<li>Sales and Customer Service Skills</li>
<li>Effective and Efficient Communication Skills (Verbal and Written)</li>
<li>Organization and Attention to Detail</li>
<li>Cash handling/data entry with accuracy</li>
<li>Ability to prioritize and multitask job expectations</li>
<li>Cross-selling products and services when opportunities are uncovered</li>
</ul>
Preferred Qualifications
<ul>
<li>Previous sales experience</li>
</ul>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Call Center is part of a bigger team of people who are the frontline role in providing customers with exceptional experiences. The job encompasses customer service, sales, accounting (accounts receivable) and daily interaction with the Operations Team. The daily work environment is fast paced with constantly changing opportunities where full product and process knowledge are required. Independent commitment to excellence will produce the best performance. The position also requires industry knowledge, product awareness, and an ability to sell value.
 
Job Responsibilities
The responsibilities of the Customer Service Representative (CSR) will include, but are not limited to:
<ul>
<li>Product knowledge and pricing. Be able to offer all available products to the customer or caller so they can make an informed decision about their rental and service selection.</li>
<li>Operational knowledge. Have a complete understanding of order fulfillment, so that all critical items are covered and incorporated into each customer order.</li>
<li>Complete understanding of the entire customer service process including order entry, complaint handling, inventory availability, service issues, and accounts receivable.</li>
<li>Handle customer management through email and extensive phone communication.</li>
<li>Technology knowledge. Be able to work with all software the company uses to manage and maintain customers.</li>
<li>Create proposals including cost estimates using basic spreadsheets.</li>
<li>Be ready and able to answer any inbound telephone call, including redirecting to the appropriate department if not Sales/Customer Service.</li>
<li>Educate customers on operational standards that enable 100% customer satisfaction.</li>
<li>Assisting with collections to ensure customer accounts are paid promptly.</li>
<li>Other duties as assigned, including administrative duties.</li>
</ul>
Normal Business Hours: 7:00 am – 5:00 pm, Monday – Friday
 
About Tidy Services
Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia. Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning.
Tidy Services is still that local family-owned business focused on customer satisfaction. We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.
 
Benefits
Paid time off, holidays, medical, dental, and vision insurance, life Insurance &amp; 401k with matching
 
Tidy Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
 
 
Requirements:
<ul>
<li>High school diploma or GED</li>
<li>1-2 years’ experience in call center, customer service, and/or reception position</li>
<li>Knowledge and experience using Microsoft Office and Gmail.</li>
<li>Experience with databases and spreadsheets. </li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription As a Customer Service Representative, you will be the main point of contact for our clients, providing exceptional support and assistance. You will handle client inquiries, offer guidance, and ensure a positive experience. This role requires effective communication and problem-solving skills to address customer needs efficiently. Key Responsibilities
<ul>
<li>Provide top-notch customer support via phone and email.</li>
<li>Address and resolve client inquiries and concerns professionally.</li>
<li>Maintain accurate records of customer interactions.</li>
<li>Collaborate with internal teams to improve service quality.</li>
<li>Proactively follow up with clients to ensure satisfaction.</li>
<li>Assist clients with account-related information and updates.</li>
</ul>
 Skills, Knowledge and Expertise
<ul>
<li>High school diploma or equivalent; associate degree preferred.</li>
<li>Strong verbal and written communication skills.</li>
<li>Excellent problem-solving abilities and attention to detail.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Ability to work independently and as part of a team.</li>
<li>Customer-focused attitude with a passion for helping others.</li>
</ul>
 Benefits
<ul>
<li>Competitive salary ($35,000 - $47,000 per year).</li>
<li>Health, dental, and vision insurance.</li>
<li>Paid time off and holidays.</li>
<li>Opportunities for professional development and growth.</li>
<li>Collaborative and supportive team environment.</li>
</ul>

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