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<h3>Job Description</h3>
Job DescriptionCompany Description 
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
<ol>
<li>We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.</li>
<li>We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.</li>
<li>We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?</li>
<li>We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.</li>
<li>We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.</li>
</ol>
Job Description 
As a Customer Service Representative at Trucordia, you will play a vital role in providing exceptional customer service to our clients. The Customer Service Representative will be responsible for assisting with the management of and servicing of commercial insurance policies, maintaining client relationships, processing inquiries, and providing support to ensure clients' insurance needs are met efficiently. The role requires a comprehensive understanding of commercial lines insurance products, effective communication skills, and the ability to work collaboratively with producers, underwriters, and clients.
Duties and Responsibilities:&nbsp;
<ul>
<li>Provide prompt and courteous assistance to customers via phone, email, and other communication channels.</li>
<li>Process both new business and renewals for customers.</li>
<li>Assist in preparing and processing policies, including issuing certificates of insurance, endorsements, and other policy documents.</li>
<li>Skillfully identify and assess customers' needs, delivering appropriate and effective solutions.</li>
<li>Process payments and submit insurance premiums accurately and in a timely manner.</li>
<li>Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently.</li>
<li>Maintain detailed and accurate records of customer interactions to continuously improve service quality.</li>
</ul>
Qualifications 
<ul>
<li>Experience in delivering client-focused solutions based on customer needs.</li>
<li>Proven ability to manage multiple projects at a time while paying strict attention to detail.</li>
<li>Excellent listening, negotiation, prospecting, and presentation skills.</li>
</ul>
 Additional Information 
Please see our company Benefits:
<ul>
<li>Medical, Dental, Vision&nbsp;</li>
<li>Life and AD&amp;D insurance</li>
<li>FSA / HSA</li>
<li>Commuter &amp; Child Care FSA</li>
<li>Cancer Support Benefits</li>
<li>Pet Insurance</li>
<li>Accident &amp; Critical Illness</li>
<li>Hospital Indemnity</li>
<li>Employee Assistance Program (EAP)</li>
<li>11 Paid Holidays</li>
<li>Flexible PTO</li>
<li>401K</li>
</ul>
Compensation: $39,000-$46,800 based on insurance industry experience&nbsp;
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.&nbsp; Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Customer Service Representative

<h3>Job Description</h3>
Job Description
6050 Airline Road, Arlington, TN
 
About Us:
ATC Fitness is a family-owned gym with over 30 years of roots in the Mid-South. We pride ourselves on offering a welcoming, healthy, and positive environment for our members and team. Join a team that's committed to helping people reach their fitness goals while fostering career growth and work-life balance.
 
Position Summary:
We are seeking a friendly, outgoing, and motivated Customer Service Representative to join our team. This role is perfect for someone passionate about fitness and customer service, with an eye for creating positive member experiences.
 
Key Responsibilities:
<ul>
<li>Assist current gym members with their needs, ensuring a great experience every visit.</li>
<li>Provide tours to prospective members, showcasing our facilities and benefits.</li>
<li>Sell gym memberships by sharing our values and programs with new prospects.</li>
<li>Answer phone calls professionally and address inquiries or concerns.</li>
<li>Familiarize new members with our Smart Start Training workout program.</li>
<li>Perform daily cleaning to maintain a clean and welcoming facility.</li>
</ul>
 
Qualifications:
<ul>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>A positive attitude with a passion for helping others.</li>
<li>Prior customer service or sales experience is a plus, but not required.</li>
<li>Must be reliable and punctual.</li>
</ul>
 
Perks and Benefits:
<ul>
<li>Free gym membership to any ATC Fitness location.</li>
<li>Flexible work hours to fit your schedule.</li>
<li>Opportunities for career growth within the company.</li>
<li>A healthy and supportive work environment.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Overview
 Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
 We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
<ul>
<li> Establish customer relationships and follow up with customers, as needed</li>
<li> Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification</li>
<li> Use a customer-focused, needs-based review process to educate customers about insurance options</li>
<li> Maintain a strong work ethic with a total commitment to success each and every day</li>
</ul>
As an Agent Team Member, you will receive...
<ul>
<li> Salary plus Bonus</li>
<li> Paid Time Off (vacation and personal/sick days)</li>
<li> Valuable experience</li>
<li> Growth potential/Opportunity for advancement within my office</li>
</ul>
Requirements:
<ul>
<li> Excellent interpersonal skills</li>
<li> Excellent communication skills - written, verbal and listening</li>
<li> People-oriented</li>
<li> Organizational skills</li>
<li> Self-motivated</li>
<li> Detail oriented</li>
<li> Proactive in problem solving</li>
<li> Dedicated to customer service</li>
<li> Able to learn computer functions</li>
<li> Pride in getting work done accurately and timely</li>
<li> Ability to work in a team environment</li>
<li> Ability to multi-task</li>
<li> Provide timely and thorough activity reports to agent</li>
<li>Property &amp; Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
<li> Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job Description
NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team.
 
The ideal candidate for this position will be initiative-taking and responsible for assisting in a variety of duties, including but not limited to; overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and support sales by expanding current customer relationships and identifying new prospects.
 
Who is NPW?
NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, over 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
 
Primary Duties and Responsibilities:
 
<ul>
<li>Respond to customer inquiries via the web, email, and telephone.</li>
<li>Provide ongoing phone support to customers throughout the shift. </li>
<li>Demonstrate strong customer service skills and interact well with customers.</li>
<li>Maintain positive customer relations by greeting and acknowledging each customer.</li>
<li>Display automotive parts and repair knowledge to adequately assist customers.</li>
<li>Establish and grow relationships with existing clients through excellent service and increased orders.</li>
<li>Communicate effectively and work with other departments and locations to meet customer needs.</li>
<li>Report job issues to the supervisor and work effectively as a team player.</li>
<li>Maintain productivity standards as outlined.</li>
<li>Handle and maintain company equipment responsibly.</li>
<li>Keep your work area clean and organized.</li>
<li>Observe all safety guidelines set forth by NPW.</li>
<li>Additional duties as assigned by manager</li>
</ul>
 
Skills Requirement: 
<ul>
<li>Previous customer service experience preferred.</li>
<li>Proficient in a Windows software environment.</li>
<li>Demonstrate professionalism and courtesy on the phone. </li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong ability to resolve issues and handle complaints effectively. </li>
<li>Empathy, active listening, and teamwork skills.</li>
<li>Knowledge of automotive parts and repair processes.</li>
</ul>
 
Physical Requirements: 
<ul>
<li>Occasionally lift and/or move up to twenty (20) pounds unassisted.</li>
<li>Occasionally lift and/or move up to fifty (50) pounds unassisted.</li>
<li>Regularly required to read, talk, listen, sit, and stand. </li>
<li>Occasionally required to walk, bend at waist and knees, use hands and reach with arms.</li>
</ul>
 
Team Benefits:
<ul>
<li>Paid Time Off</li>
<li>Health Benefits</li>
<li>Employee Purchase Program</li>
<li>Weekly pay</li>
<li>401K</li>
<li>Advancement Opportunities</li>
</ul>
 
If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!
We are a drug-free workplace.
Qualified applicants must successfully pass a pre-employment drug screening.

<h3>Job Description</h3>
Job DescriptionSalary: $12-$14/hour 
Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!
As a Customer Service Representative at Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.
If youre committed to excellent customer service and enjoy helping others, this is a great opportunity for you!
Essential Duties and Responsibilities:
<ul>
<li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.</li>
<li>Answer customer calls and provide general information regarding product pricing, availability, and order details.</li>
<li>Responsible for achieving an acceptable conversion rate of inbound prospective customer call to customers.</li>
<li>Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers.</li>
<li>Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours.</li>
</ul>
Requirements:
<ul>
<li>High School graduate / GED</li>
<li>Strong communication skills - verbal and written</li>
<li>Proficiency with the all Microsoft Office platforms</li>
</ul>
Perks:
<ul>
<li>Paid training</li>
<li>Competitive compensation</li>
<li>Healthy approach to work/life balance</li>
</ul>
About Us:
Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.
Join our team today!
By applying to this position, I understand that I am applying to work at a location that is owned and operated by an independent franchisee, not Mosquito Authority Corporate. I acknowledge that each independent Mosquito Authority franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Mosquito Authority Corporate is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

<h3>Job Description</h3>
Job DescriptionWe are looking for a Customer Service Representative (CSR) for McKinney TX site. 
<ul>
<li>Work in conjunction with other departments to resolve customer disputes.</li>
<li>Work in a very fast paced position similar to a call center.
<ul>
<li>No soliciting.</li>
</ul>
</li>
<li>Interacts with customers and employees to determine service requirements and resolve problems or complaints in a courteous manner. Assist in other areas as needed.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSmithville Communications is seeking a positive and attentive Customer Service Representative (CSR) to join our Customer Experience Team in Ellettsville, Indiana. A successful CSR enjoys building rapport with our customers, pays close attention to detail, and can multi-task. At Smithville, we take pride in providing world-class customer service locally. &nbsp; WHAT YOU’LL DO Check out the video of our team by clicking the link :&nbsp;Customer Service Department&nbsp; As a Customer Service Representative,&nbsp;you will research and resolve customer concerns and work in close partnership with all departments. &nbsp;You will use active listening and critical thinking skills to make sound decisions in a contact center environment. Additionally, you will: &nbsp;
<ul>
<li>Respond to customer inquiries and effectively sell Smithville products and services to new and existing residential customers.</li>
<li>Provide customers with product and service information, including pricing, installation costs, and product upgrades.&nbsp; </li>
<li>Follow up on customer inquiries not immediately resolved within 24 hours.</li>
<li>Actively listen to customers’ concerns and needs to identify, research, and resolve customer complaints using available resources. </li>
<li>Communicate effectively with peer departments and use sound judgment to determine an appropriate course of action. </li>
</ul>
WHAT YOU NEED
<ul>
<li>High school diploma or equivalent required.</li>
<li>Fluency in the English language.&nbsp;</li>
<li>Previous sales and customer service experience required. Call center experience is a plus.</li>
<li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), and an ability to quickly learn new software. </li>
<li>Excellent verbal and written communication skills and the ability to interact with a diverse population. </li>
<li>Strong analytical and organizational skills, attention to detail; high level of accuracy. </li>
<li>Ability to embrace change, learn new skills, and continuously improve. </li>
<li>Ability to work both independently and with co-workers toward company goals&nbsp;</li>
</ul>
WHAT WE OFFER The CSR position enables you to be the first touchpoint with our customers, learn how our products connect communities and enrich lives, and master internal software programs. It is a perfect place to start a career with Smithville; internal promotions often come from this position. We value the knowledge and skills you gain in this role. Opportunities for cross-training throughout the Customer Experience Department may be available in the future.
<ul>
<li>Company Paid: Dental insurance, Term Life Insurance&nbsp;and Long-term Disability </li>
<li>Low-Cost Medical plan options | Prescription Drug Coverage&nbsp;| Vision | Voluntary Insurance&nbsp;</li>
<li>Health Savings Account with generous annual company contributions to your HSA</li>
<li>401(k) Retirement Savings Plan with a valuable company matching contribution</li>
<li>Generous Paid Time Off (PTO) program</li>
<li>Paid holidays</li>
<li>Tuition reimbursement</li>
<li>Paid training and professional development opportunities</li>
<li>Discounted company products and services</li>
<li>Wellness incentive program worth up to $600 per year</li>
</ul>
 ABOUT US For more than 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. We think you will, too! Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal-opportunity employer.&nbsp; &nbsp;
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<h3>Job Description</h3>
Job Description
Customer Service Representative
Galloway Consolidated Holdings, Inc., the parent company of Bema, Inc, Elite Extrusion Technology, Bema Digital Innovations and GCH Employee Leasing, Inc, is seeking an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. 
 
The Customer Service Representative (CSR) is responsible for assisting customers with inquiries, processing orders, resolving complaints, and providing information about products and services. The CSR ensures a positive customer experience by providing timely, accurate, and professional assistance.
Responsibilities include, but not limited to:
• Process customer orders, returns, or exchanges accurately.
• Respond to customer inquiries via phone, email, chat, or in-person.
• Handle billing inquiries and process payments, as required.
• Work with warehouse and prepress personnel for order accuracy and timely shipment.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage backorder/out of stock items.
• Follow up on order status with customer.
• Track orders and packaging slips.
• Prepare bill of ladings, warehouse shipment labels and billings each day.
• Work with transportation companies to provide customer pickup and delivery dates.
• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.
• Maintain a high level of product knowledge and stay updated on industry changes.
 
Education and Experience:
• MUST have at least 2 years of customer service experience in a manufacturing environment.
• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS.
• MUST be proficient in Microsoft Word, Excel, and Outlook.
• MUST have excellent communication skills and phone skills.
• MUST be highly organized.
• Experience processing digitally printed label, cartons or flexible packaging - A PLUS.
• Direct experience supporting customers that purchase pouches, laminated films, and extruded films - A PLUS.
 
Required Qualifications:
• Able to take initiative and identify areas to streamline processes and implement improvements.
• Mathematical skills are necessary for validation of estimates and billing.
• Self-starter, ability to work independently.
• Able to work well, have a strict attention to detail and be able to work accurately under pressure.
• Ability to multi-task successfully.
• Strong problem-solving talents.
• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
 
Starting salary is estimated at $50,000/yr - $65,000/yr. and is based on, among other things, a candidate’s experience, and qualifications. GCH offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.
Equal Opportunity Employer
Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.
 
RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!

CUSTOMER SERVICE REPRESENTATIVE

<h3>Job Description</h3>
Job Description
Staff Management Group is seeking a Customer Service Representative for our client in Newark, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.
 
Schedule
<ul>
<li>1st shift: 8AM - 4:30PM</li>
<li>Monday - Friday</li>
</ul>
 
Pay Rate
<ul>
<li>$18 - $21 / hour</li>
</ul>
 
Job Summary
The Customer Service Representative will be the primary point of contact for customers, managing orders from entry to delivery while ensuring accuracy, timeliness, and satisfaction. This role requires strong communication, problem-solving skills, and the ability to coordinate with internal departments such as sales, production, and logistics. The ideal candidate will have experience in manufacturing, packaging, or related industries.
 
Job Responsibilities
<ul>
<li>Serve as the first point of contact for customer inquiries via phone, email, and online portals.</li>
<li>Process and manage customer orders from entry to delivery, ensuring accuracy and timely fulfillment.</li>
<li>Provide detailed product, pricing, and lead time information to customers.</li>
<li>Track and monitor orders, proactively communicating updates or delays to customers.</li>
<li>Coordinate with production, scheduling, logistics, and sales to ensure on-time delivery and resolve any issues.</li>
<li>Maintain accurate records of customer interactions, transactions, and feedback in CRM/ERP systems.</li>
<li>Assist with preparing quotes, samples, and documentation as needed.</li>
<li>Handle and resolve customer complaints or escalations in a professional and solution-oriented manner.</li>
<li>Support sales team initiatives, including upselling or cross-selling packaging solutions when appropriate.</li>
<li>Contribute to continuous improvement initiatives for customer satisfaction and service efficiency.</li>
</ul>
 
Job Requirements
<ul>
<li>Education: High school diploma or equivalent required; associate or bachelor’s degree in business, supply chain, or related field preferred.</li>
<li>Experience: 3+ years in customer service, order management, or inside sales; manufacturing or packaging industry experience a plus.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proficiency in basic computer skills including MS Office (Word, Excel, PPT) and experience working with internal ERP/CRM systems</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Problem-solving mindset with a customer-first approach.</li>
</ul>
 
Competencies:
<ul>
<li>Customer Focus &amp; Relationship Building</li>
<li>Team Collaboration &amp; Communication</li>
<li>Analytical &amp; Problem-Solving Skills</li>
<li>Time Management &amp; Prioritization</li>
<li>Adaptability in a dynamic manufacturing environment</li>
</ul>
 
Additional Information
Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.
 
About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!
 
#IND1

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