<h3>Job Description</h3>
Job Description
Floating Teller Supervisor
Location: Main Branch
Job Type: Full-Time (On-Site)
Schedule: Monday - Thursday, 8:15 AM - 5:15 PM and Friday, 8:15 AM – 6:15 PM
Compensation: $23.00 - $27.00/hourly
Join our dynamic Operations Team in Nashville, TN
We are seeking a Floating Teller Supervisor to support our Middle Tennessee branches, with occasional travel to Cookeville and Johnson City. In this dynamic role, you will provide operational leadership, staff development, and exceptional service standards across multiple branch locations. This position is ideal for someone who enjoys variety in their work environment, excels in coaching teams, and is committed to delivering outstanding member experiences.
About TEN Credit Union
At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.
We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
What You'll Do: With a dedication to a member centric approach
<ul>
<li>Oversee day‑to‑day branch operations to support organizational goals.</li>
<li>Protect and maintain branch assets, including facilities, equipment, and cash controls.</li>
<li>Provide operational, technical, and procedural support to branches.</li>
<li>Supervise and coach Teller and Service Transaction Specialist staff to ensure high performance and service excellence.</li>
<li>Identify member needs and recommend appropriate products and services while monitoring cross‑selling performance.</li>
<li>Deliver timely coaching and corrective action when needed.</li>
<li>Conduct performance reviews and recommend promotions to the AVP of Branch Operations.</li>
<li>Develop and maintain operational procedures in partnership with Risk Management.</li>
<li>Perform account openings, account maintenance, and other platform functions.</li>
<li>Review and submit branch audits and Operations Status records.</li>
<li>Assess security needs and make recommendations to AVP of Operations.</li>
<li>Communicate operational status, goals, and development priorities with branch teams.</li>
<li>Support community outreach initiatives.</li>
<li>Monitor corrections, outages, shared branching, and documentation accuracy; process operational reports.</li>
<li>Maintain branch supplies, materials, equipment, and work areas.</li>
<li>Monitor branch performance against organizational goals.</li>
<li>Collaborate with Branch Operations and Marketing to increase membership and product awareness.</li>
<li>Perform other duties as assigned.</li>
</ul>
Benefits: What We Offer
We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
What We're Looking For
<ul>
<li>General knowledge of credit union operations.</li>
<li>Strong understanding of regulatory requirements and organizational procedures.</li>
<li>Excellent analytical reasoning, judgment, and problem‑solving skills.</li>
<li>Strong verbal and written communication skills; multilingual skills a plus.</li>
<li>Ability to represent the credit union professionally in the community.</li>
<li>High level of confidentiality, organization, and ability to work independently.</li>
<li>Proficiency in computer applications, spreadsheets, and documentation tools.</li>
<li>Ability to work in a non‑smoking environment and travel to meetings or training.</li>
</ul>
Education and Experience
<ul>
<li>High school diploma or equivalent required.</li>
<li>Some college in business or related field plus one year of management experience, OR</li>
<li>Three years of experience in a credit union, bank, or financial institution operations role, including two years of management experience.</li>
</ul>
Physical Requirements
<ul>
<li>Ability to sit and work at a computer for extended periods.</li>
<li>Ability to drive a credit union vehicle.</li>
<li>Ability to lift up to 25 pounds.</li>
</ul>
Join a credit union that is dedicated to its people and its purpose.
To be hired for this position the candidate must pass a drug screen and background check
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please
 Job Posted by ApplicantPro

Floating Teller Supervisor

<h3>Job Description</h3>
Job Description
Position Summary:
Our Tellers process cash deposits and provide change fulfillment services while ensuring accuracy and excellent customer service for all our customers. The Teller places value not only on what work gets done, but also how it gets done. 
Major responsibilities are as follows:
<ul>
<li>Maintains positive, friendly, and professional communications with co-workers, and management whether in person, by phone, in writing, and/or through computerized and other electronic means.</li>
<li>Safely operates cash processing equipment and keeps equipment in good working order.</li>
<li>Accurately and efficiently counts and logs clients' deposits into our teller software system.</li>
<li>Uses handheld electronic devices to scan and track deposits.</li>
<li>Prepares currency/coin orders.</li>
<li>Ensures accurate counting and tracking of all vault assets.</li>
<li>Ensures the safety of all negotiables and confidential records.</li>
<li>Notifies supervisor/manager of any delays, issues, concerns, or problems in a timely manner.</li>
<li>Maintains a clean and orderly teller processing area.</li>
<li>Performs other duties as assigned.</li>
<li>Ability to use a PC with keyboard and bar code scanner, cash processor, coin sorter/coin counter, calculator, copier, scanner, fax, telephone, printer, and other items as needed.</li>
<li>Able to lift up to 50 pounds</li>
<li>Ability to maintain continuous hours of standing or sitting</li>
<li>Frequently required to stand, walk, sit, use hands and fingers to handle or feel, reach with hands and arms, talk or hear. Occasionally required to stoop, kneel, or crouch</li>
</ul>
Requirements:
We believe our competitive advantage is found in our people. If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision.The position qualifications are as follows:
<ul>
<li>High school diploma or equivalent is required.</li>
<li>One or more years of teller, vault teller, cage cashier, lead cashier, or equivalent cash handling experience is preferred.</li>
<li>Accuracy and good math skills are required.</li>
<li>Must be able to use a computer and other cash processing equipment.</li>
<li>Must be able to lift 30 pounds and sometimes a team lift of around 50 pounds.</li>
<li>Exhibits professionalism, politeness, and courtesy and willingly steps in and helps the team.</li>
<li>Trustworthiness and the ability to act with integrity is of utmost important.</li>
</ul>
Empyreal Logistics Culture:
<ul>
<li>Acts in a manner that portrays Empyreal's vision, values, and WOW culture.</li>
<li>Establishes respect for everyone, fosters an environment that builds and sustains productive relationships.</li>
<li>Addresses conflict respectfully and constructively.</li>
<li>Works in partnership within and across workgroups. </li>
<li>Represents Empyreal as a transportation and customer service professional. </li>
<li>Places value not only on what work gets done, but also how it gets done.</li>
</ul>

Cash Vault Teller

<h3>Job Description</h3>
Job Description
Job Title: Teller
Department: CBBC Branch Locations
Supervisor: Teller Supervisor and or CSR Supervisor Responsibilities: None
FLSA Status: Non-Exempt
Shift: As Assigned; typically, 8:30 am-5:00pm Monday through Friday
Date Updated: April 2019
Summary
Receives and pays out money and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Places holds on accounts for uncollected funds.
• Orders daily supply of cash and counts incoming cash.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, or sells products or services such as cashier's checks.
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
• Accepts utility bill and loan payments.
Competencies
• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED).
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Mathematical Skills
Ability to apply basic mathematical and accounting skills quickly and correctly.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.

FT Floating Teller

<h3>Job Description</h3>
Job Description
Job Title: Teller/CSR Float
Location: Pontiac, IL with travel within Pontiac and to Odell. IL
Department: Retail
Reports to: Teller Supervisor
Average hours per week: Hourly 35+
Required Hours Availability: Mon-Fri 8am-5:30pm, and Saturday 7am-12pm

Job Summary:
The Teller/CSR role provides outstanding customer service to develop new customer relationships, maintain our current customer relationships and ensure that Bank of Pontiac meets the financial needs of our customers by handling teller transactions and assisting with new accounts. 
This is a full-time position based in Pontiac, IL
Supervisory Responsibilities:
<ul>
<li>None</li>
</ul>
 
Duties/Responsibilities: 
<ul>
<li>Develop a deep understanding of our products and services, and effectively communicate their features and benefits to customers.</li>
<li>Assist customers with routine account-related transactions, opening and maintaining all types of personal and business accounts. </li>
<li>Answer customer inquiries through various channels, including phone calls, and emails in a friendly and efficient manner.</li>
<li>Resolve customer issues and complaints promptly and professionally by using your critical thinking skills and empathetic approach, as well as adhering to bank policies and procedures.</li>
<li>Effectively document and track all customer interactions and issues, ensuring accuracy and attention to detail.</li>
<li>Provide product information, pricing, and availability to customers as requested.</li>
<li>Collaborate with other departments such Technical Support to ensure prompt resolution of customer inquiries and issues.</li>
<li>Assist with teller transactions, ensuring accuracy and addressing any concerns customers may have.</li>
<li>Continuously follow up with customers to ensure their satisfaction and to build strong relationships and loyalty.</li>
<li>Identify opportunities for process improvements and efficiency enhancements in customer service operations.</li>
<li>Stay up to date on industry trends and new product features to provide customers with the most accurate and relevant information.</li>
<li>Adhere to bank policies and procedures.</li>
<li>Travel expectations within Pontiac and surrounding communities</li>
</ul>
 
Required Skills/Abilities: 
<ul>
<li>Excellent verbal and written communication skills. </li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Excellent critical thinking skills.</li>
<li>Ability to work in a team-oriented environment.</li>
<li>Demonstrate regular attendance and punctuality.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
</ul>

Education and Experience:
<ul>
<li>High school diploma or equivalent.</li>
<li>1 + years of banking experience is preferred but not required, we will train the otherwise qualified candidate. </li>
</ul>

Physical Requirements: 
<ul>
<li>Regularly: Standing, Talking, Hearing, Feeling/Touching, Vision – close, peripheral, depth, ability to adjust focus</li>
<li>Frequently: Walking</li>
<li>Occasionally: Sitting, climbing and/or crawling, Lifting objects up to 30 pounds</li>
</ul>
 
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About us
Bank of Pontiac opened its doors for business in 1947. We are a strong community bank offering a variety of financial services to both individuals and businesses in Livingston, Grundy, McLean, Ford, and Tazewell Counties and surrounding communities. We believe in serving and reinvesting in our communities by supporting local schools, churches, clubs, and organizations. At Bank of Pontiac, we believe that “Together We’re Better.”
We offer a competitive salary along with a full benefits package including health, dental, vision, and life insurance, 401(k) and generous paid time off. 
At Bank of Pontiac, we believe that diversity fuels innovation. Bank of Pontiac is committed to equal employment opportunities, and we support an inclusive workplace where our members excel based on personal merit, qualifications, experience, ability, and job performance.

Teller/CSR Float

<h3>Job Description</h3>
Job Description
Peoples National Bank is seeking a highly motivated, customer service oriented individual to fill the Head Teller position at our McLeansboro, IL branches.
Applicants should have teller and operations experience, supervisory experience, effective customer service skills and knowledge of bank products.
Position will be responsible for coordinating daily activity of teller staff, resolving customer issues, and overseeing vault cash and balancing, cross-selling of bank products, training and development of teller staff, and enforcing bank policies and procedures.
Duties Included:
<ul>
<li>Conducting customer transactions on the teller line</li>
<li>Coordinating teller staff</li>
<li>Resolving customer questions</li>
<li>Overseeing daily teller balancing</li>
<li>Providing teller training</li>
<li>Ensuring compliance of all bank policies and regulations</li>
</ul>
Skills Needed:
<ul>
<li>Excellent customer service</li>
<li>Teller experience</li>
<li>Supervisory experience</li>
<li>Knowledge of bank products</li>
</ul>
We offer a generous benefits package, including:
<ul>
<li>Competitive Salary</li>
<li>Medical Dental and Vision Insurance</li>
<li>Life and AD&amp;D Insurance</li>
<li>Long Term Disability</li>
<li>AirEvac Membership</li>
<li>AFLAC Policies</li>
<li>Telemedicine</li>
<li>401k &amp; Company Match</li>
<li>Invest in Company Stock</li>
<li>Discretionary Bonus</li>
</ul>

Peoples National Bank is an Equal Opportunity Employer.

Head Teller

<h3>Job Description</h3>
Job DescriptionCompany Description 
STCU&nbsp;is a growing regional organization rated one of the top-performing credit unions in the nation, and named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners committed to working hard, with a fun-loving attitude and a desire to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.
STCU offers excellent benefits:&nbsp;
<ul>
<li>Paid time off—plus 11&nbsp;paid holidays!</li>
<li>Medical, dental, vision and life insurance&nbsp;</li>
<li>Training and career development</li>
<li>Success sharing plan</li>
<li>401(k) matching contributions</li>
<li>Tuition reimbursement</li>
</ul>
An overview of the benefits can be found here. &nbsp; Salary range: $18.38 - $25.72 per hour&nbsp;(Target range:&nbsp;$18.38 - $20.00 per hour)
Job Description 
The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.
Core Job Requirements/Outcomes&nbsp;
<ul>
<li>Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.</li>
<li>Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.</li>
<li>Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.</li>
</ul>
Other Essential Functions
<ul>
<li>Maintain an up-to-date and comprehensive knowledge of all credit union products and &nbsp;&nbsp;services to deepen member relationships.</li>
<li>Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes.</li>
<li>Proactively and efficiently resolve issues/problems with member accounts.</li>
</ul>
Qualifications 
Education:&nbsp;High school diploma or equivalent required.
Job Experience:&nbsp;Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
Software Skills:&nbsp;Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Physical Demands:&nbsp;Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.
Work Conditions:&nbsp;Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Travel Demands:&nbsp;May be asked to travel to other STCU locations.
 Additional Information 
Please review our website for more information at&nbsp;stcu.org/careers.

Teller

<h3>Job Description</h3>
 Job Profile 

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's Retail Bank Organization, you will be based in Port St Lucie, FL 34952 at the Midport Branch. Bilingual Spanish preferred.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
<ul>
<li>Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</li>
<li>Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.</li>
<li>Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</li>
<li>Applies product and procedural knowledge to solve customer's problems.</li>
<li>Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</li>
</ul>
 PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<ul>
<li>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li>
<li>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li>
</ul>

<ul>
<li>To learn more about this and other opportunities on our team Watch this video.</li>
</ul>


Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

CompetenciesAccuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work ExperienceRoles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationNo Degree

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit&nbsp;Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at <a href="mailto:AccommodationRequest@pnc.com" target="_blank">AccommodationRequest@pnc.com</a>. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. &nbsp;Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 
 At PNC we foster an inclusive and accessible workplace. &nbsp;We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)
 PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents 

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

<h3>Job Description</h3>
Job Description
Role: Performs transactional duties to serve members by accurately receiving or paying out funds. Maintains accurate transactional records, providing basic cash receipt and payment services per credit union policies and procedures. 
Essential Functions &amp; Responsibilities:
• Receives and processes member financial transactions, including deposits, withdrawals, wire, and loan payments; sells money orders and cashier’s checks to members; makes transfers from member accounts as directed. 
• Balances cash drawer and daily transactions. 
• Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures. 
• Responsible for providing a quality member service experience. Provides routine information concerning services; directs members to appropriate departments for specific information and services. 
• Verifies and posts transactions to member accounts and maintains member and credit union records. 
• Identifies opportunities to cross-sell products or services to members. 
• Performs various miscellaneous tasks, including filing, copying, data input, and answering the phone. 
• Opens and closes the Member Center. 
• Performs other job-related duties as assigned.
Knowledge &amp; Skills: .
Experience: One month to twelve months of similar or related experience. 
Education: A high school education or GED is required. 
Interpersonal Skills: Effective communication with contacts inside and outside the organization is essential. Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others. The role requires a significant level of emotional intelligence. Other Skills: General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate check scanning software, coin counting, and cash counting machines. Maintains confidentiality related to credit union operations and work-related information. 
Physical Requirements: Frequently stands or sits in a stationary position. 
This Job Description is not a complete statement of all the position’s duties and responsibilities

<h3>Job Description</h3>
Job Description
SUMMARY
Under the general supervision of the Call Center Supervisor, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting members with their banking needs and effectively cross-selling products, services and solutions. Some duties may involve working with members via ITM. Promotes and maintains a positive image of CoastHills.
 
ESSENTIAL FUNCTIONS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
 
Opens new membership and share accounts and closes all accounts.

Provides services to members by performing basic banking transactions such as deposits, withdrawals, transfers, and loan payments as directed by the Office Procedures Manual (OPM).

Prepares and processes transaction requests by telephone and mail. 

Prepares authorized account charges.

Prepares and processes stop payments/revoke authorizations, check orders, bank wires, money orders, and other services.

Proactively responds to members’ inquiries and requests using product knowledge.

Approves transactions within authorized limits.

Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.

Assists members in completing forms and documents.

Resolves errors and member concerns in a timely manner.

Balances cash and coin accurately and maintains appropriate cash levels.

Assists in the training of new employees in the branch.

Remains current on knowledge of Credit Union policies, procedures, and services.

Performs duties as assigned by management and may be assigned to work at any branch

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience 
Minimum one year of customer service and/or cash handling experience in a retail or banking environment.

Certificates, Licenses and Registrations
None.

Knowledge
Within six months of employment: 
Successful completion of core competencies certification.
Knowledge of branch operational activities and basic understanding of lending practices and policies.
Successful completion of Member Services Officer Level 2 certification.

Other Skills and Abilities
Successful completion of pre-employment testing.
Operates a variety of office equipment and machines.
Ability to travel, attend, and participate in training and meetings at various locations.
 
AFFIRMATIVE ACTION/EEO STATEMENT:
 
CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. 
 
For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.

Teller 2

<h3>Job Description</h3>
Job Description
Why Join the Sikorsky Credit Union Team? Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 6 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!
If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.
Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.
General Summary:
The Lead Teller manages the teller line to ensure teller staff is adhering to policies, procedures and regulatory compliance. This person also oversees daily operation of branch, which includes ATM, vault, negotiable items, security, schedules and developing staff to provide exceptional service to members. 

Key Essential Responsibilities:
<ol>
<li>Supervises staff under the direction of management to ensure service levels and operations are being maintained to Credit Union expectations. Completes weekly branch schedule and adheres to disbursement dates, monitors overtime and adjust staffs schedule as needed. Provides feedback for performance management reviews for each staff member.</li>
<li>Opens branch with opening teller, conducts opening responsibilities, surprise cash audits and completes monthly alarm test. Conducts daily inspection of onsite ATM and related duties, including, but not limited to, completing log, replenishing cash, settling and balancing ATM as well as approving and placing holds on ATM checks. Orders cash for delivery for offsite ATM, balances, orders and stocks supplies as needed and pulls electronic journal on a monthly basis. Orders supplies as needed. </li>
<li>Balances vault as needed, orders cash for branch, buys/sells cash/coin from tellers, verifies/breaks down cash shipment, bags excess coin for shipment. Conducts reviews of lobby/vestibule notice requirements per audit checklist. Destroys all checks and bonds from 90 days and completes log, as well as sends monthly reports to appropriate individuals by the 10th of every month.</li>
<li>Serves as back up to staff in different branch locations when necessary.</li>
<li>Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity and Responsibility.</li>
<li>Keeps abreast of industry developments including, but not limited to changes in regulations and technology.</li>
<li>Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.</li>
<li>Performs additional duties as required by management.</li>
</ol>
 
Essential Skills, Knowledge and Requirements: 
<ol>
<li>High school diploma or equivalent. Some college coursework preferred.</li>
<li>3 to 5 years’ experience of relevant customer service and banking experience. </li>
<li>Prior supervisory experience preferred.</li>
<li>Minimum 1 year cash handling experience preferred.</li>
<li>Extensive knowledge of products and services of a financial institution, including state and federal regulations and regulatory compliance. </li>
<li>Excellent communication, interpersonal and supervisory skills with a keen attention to detail. Must be organized, analytical and able to multitask. </li>
<li>Ability to travel up to 50%. Must be available to work evenings and on weekends, as well as alarm calls and ATM servicing. </li>
<li>Computer experience. Familiarity with Microsoft Suite. </li>
</ol>
Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.

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