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<h3>Job Description</h3>
Job Description
POSITION SUMMARY
Responsible for acting as a liaison between customers and company. Building strong relationships with current and future customers to sustain and build order intake.
RESPONSIBILITIES &amp; DUTIES
<ul>
<li>Deal directly with customers either by phone or electronically.</li>
<li>Respond promptly to customer inquiries. </li>
<li>Initiate set up of new customer accounts.</li>
<li>Gatekeeper for contract review on all incoming orders.</li>
<li>Order entry in ERP system.</li>
<li>Maintain customer portals as required.</li>
<li>Communicate and coordinate with internal departments on all change request from customers, sales, engineering, etc., as well as follow up with production to ensure order delivery dates are still on track.</li>
<li>Maintain dialogue with customers to keep them informed of delivery date changes, or other issues to reduce conflict.</li>
<li>Assist with complaints, order errors, account questions, billing, cancellations, and other queries. </li>
<li>Cross train with other CSR’s supporting different product lines to ensure coverage at all times.</li>
<li>Help prepare for and participate in onsite audits as required.</li>
<li>All other assigned duties.</li>
</ul>
RESPONSIBILITIES – Safety
<ul>
<li>To help ensure that all our employees go home safely at the end of their working day.</li>
</ul>

RESPONSIBILITIES – Quality
<ul>
<li>To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce. </li>
<li>Will adhere to all quality requirements that are inside of the Quality Management system.</li>
</ul>

RESPONSIBILITIES – Corporate / Site
<ul>
<li>Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Operational Framework</li>
</ul>
<ul>
<li>To be part of &amp; to promote Knoxville Standard of Excellence which incorporates high standard of ethical behavior, to promote a culture of honesty and integrity, and one team culture.</li>
<li>All employees are expected to follow government and corporate laws, rules, regulations, policies, and procedures.</li>
</ul>
Ensure all orders are processed and acknowledged in a timely fashion.
Ensure all orders, delivery notes, invoices, are detailed and accurate.
<ul>
<li>Represent Kelvion Products Inc. to customers in a professional and positive manner with a willingness to assist with client’s wants and needs</li>
</ul>
REQUIREMENTS (KNOWLEDGE, SKILLS &amp; ABILITIES)
<ul>
<li>(Write skills and qualifications needed.)</li>
</ul>
<ul>
<li>Strong communication and organizational skills.</li>
<li>Proficient in Microsoft Office with the ability to learn ERP or other software programs.</li>
<li>Ability to multi-task</li>
<li>Time management</li>
</ul>

COMPUTER SKILLS
<ul>
<li>Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. ERP system SAP / Syteline</li>
</ul>
QUALIFICATIONS 
<ul>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
EDUCATION AND EXPERIENCE (required levels)
<ul>
<li>High school diploma, general education degree or equivalent</li>
<li>Certificate in Customer Experience a plus</li>
</ul>
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly hand lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
TRAVEL 
Occasional overnight travel (up to 10%) by land and /or air. Able to receive and maintain valid passport.
WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is moderate. 

Nothing in this position description restricts executive management’s right to assign or reassign duties and responsibilities to this job at any time. You will be evaluated in part based upon your performance of the task listed in this job description, as well as other tasks assigned to you. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Kelvion Inc., designs and manufactures Condensers, Dry Coolers, Air Cooled Heat Exchangers, and Adiabatic units for data centers, crypto, hospitals, hotels, and other related industries. The manufacturing plant is in Knoxville, TN.

Customer Service Representative

<h3>Job Description</h3>
Job Description
SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS:
<ul>
<li>Assists callers efficiently and in a polite, courteous and professional manner at all times.</li>
<li>Conducts appropriate screening and eligibility functions.</li>
<li>Obtains correct information to schedule appropriate modes of transportation.</li>
<li>Maintains current knowledge of local operating transportation policies.</li>
<li>Accurately and effectively uses trip scheduling and dispatch software.</li>
<li>Maintains client, company and employee confidentiality.</li>
<li>Communicates with facilities and/or providers as necessary to assure efficient transportation services.</li>
<li>Coordination of urgent care and/or discharges with Trip Validation Specialist</li>
<li>Keeps Supervisor informed concerning scheduling and/or service delivery problems</li>
<li>Completes all required records and reports</li>
<li>Effective use of telecommunications systems</li>
</ul>
REQUIRED SKILLS AND ABILITIES
<ul>
<li>Excellent communication skills</li>
<li>Basic computer and typing skills</li>
<li>Type 30 wpm</li>
<li>Customer service experience </li>
<li>Able to work in a busy environment</li>
<li>Able to work independently or with a team</li>
</ul>
QUALIFICATION
<ul>
<li>High School graduate or equivalent</li>
</ul>
 Monday-Friday 9am-6pm

<h3>Job Description</h3>
Job Description
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned. 
 
Duties and Responsibilities:
<ul>
<li>Provide exceptional customer service through phone and personal contact.</li>
<li>Resolve or escalate customer inquiries and/or complaints as needed.</li>
<li>Process counter transactions</li>
<li>Document and update customer records based upon the interactions.</li>
<li>Process payments and maintain customer accounts.</li>
<li>Assist with light collections or handle billing inquiries as assigned. </li>
<li>Strong data entry skills and attention to detail needed. </li>
<li>Must be able to work well in a fast-paced environment. </li>
<li>Provide resolution to gas and /or water service needs of customers.</li>
<li>Determine that service requests are within the scope of work performed by Company. </li>
<li>Maintain and manage parts inventory.</li>
<li>Ensure all paperwork is complete and accurately submitted in a timely manner.</li>
<li>Take responsibility regarding all aspects of daily tasks and actions.</li>
<li>Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.</li>
<li>Attend all safety meetings, training and/or in-services.</li>
<li>Regular attendance at the worksite is required. </li>
</ul>
 
Qualifications: Knowledge, Skills and Abilities
<ul>
<li>Ability to provide excellent customer service and build rapport with customers. </li>
<li>Exercise solid organizational and communication skills. </li>
<li>Good phone skills and computer literacy (MS Office). </li>
<li>Ability to work independently and effectively manage time.</li>
<li>Must be dependable with a stable work history.</li>
<li>Ability to follow verbal and written directions.</li>
<li>Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.</li>
<li>Effectively collaborate with leadership and employees to establish goals and standards.</li>
<li>Demonstrate a strong commitment to customer service and safety.</li>
<li>Ability to be a positive representative of the Company both internally and externally.</li>
<li>Ability to work with respect and cooperation at all times with fellow employees and customers.</li>
</ul>
 
Experience/Education:
<ul>
<li> High school diploma / GED is required.</li>
<li>Minimum of 3 years of experience in an office environment preferred.</li>
<li>Customer service or inside sales experience preferred.</li>
</ul>
 
Travel:
Local Travel only.
 
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>While performing the duties of this Job, the employee is regularly required to:
<ul>
<li>Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.</li>
<li>Perform light lifting of supplies and materials from time to time.</li>
<li>Communicate with and exchange information verbally and in writing.</li>
<li>Move about in an office environment.</li>
<li>Work using repetitive motion.</li>
</ul>
</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.</li>
<li>Work requires physical efforts associated with using the computer and phones to access information.</li>
</ul>
 
Working Environment:
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is:
<ul>
<li>Regularly in an office environment.</li>
<li>Regularly interrupted to meet the needs and requests of fellow employees and/or customers.</li>
<li>Regularly required to manage a number of tasks at one time.</li>
<li>Regularly experience a busy environment that will require excellent organizational and time and stress management skills.</li>
<li>Regularly exposed to sensory demands due to excessive computer use</li>
<li>The noise level in the work environment is usually moderate.</li>
</ul>
 
This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required. 
 
Meet DCC Propane: 
DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.
 
Why Work for Us?
Deluca Gas is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.
 
EOE Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Wellness resources</li>
</ul>
 Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job Description
Nealey Tire &amp; Auto in Annapolis, MD is looking to hire a full-time Customer Service Representative to provide amazing customer service for our clientele. Are you motivated to succeed and hungry to thrive? Have you been looking for a new opportunity to grow your skills and develop your knowledge? Would you like to join an honest, reputable auto repair shop that invests in its employees' potential? If so, please read on!
This position earns a competitive wage starting at $18 per hour, depending on experience. We provide incredible benefits and perks, including medical, dental, vision, a retirement plan with a company match, paid time off (PTO), paid technical training, and company work shirts. Additionally, we offer our Customer Service Representatives a company-provided tablet. If this sounds like the right opportunity for you, apply today!
 
NEALEY TIRE &amp; AUTO: OUR MISSION
We are a professional, purpose-driven, full-service auto repair facility with multiple locations in the surrounding area. We pursue excellence in everything we do and strive to deliver an experience that always puts the customer first. We are passionate about this industry and believe education and transparency are paramount when dealing with auto repair. We go above and beyond to create raving fans by offering unexpected extras such as loaner vehicles, happily employed ASE-certified technicians, digital vehicle inspections, and more. We strive to remove stress from auto repair and make sure every touch point is positive.
We owe many of our five-star reviews to our incredible team. Each day, they choose to embrace our core purpose of "Impacting Lives" and in doing so, they help create satisfied customers and the great company culture we all enjoy. We truly appreciate our employees and want them to succeed in all aspects of their lives. Therefore, we provide them with great benefits and perks as well as opportunities for both personal and professional growth. In addition, we cultivate a family-like atmosphere that makes work a fantastic place to be.
 
CUSTOMER SERVICE REPRESENTATIVE - SERVICE ADVISOR ASSISTANT: YOUR MISSION
As our Customer Service Representative, you develop our business pipeline and help our shop become even more profitable! A customer service master, you speak with clients about our auto repair services and about their car troubles. You promote our services and encourage clients to trust us with fixing up their vehicles. When asked, you generate accurate estimates for our work and break them down for the customer so they can see exactly where their money's going.
After selling a client on our services, you schedule the work appointment for when our technicians are open and the parts are available. You are always upbeat, helpful, and friendly throughout all of your interactions. If anyone calls with any questions, you answer them cheerfully and thoroughly, checking with other staff about inquiries you're unsure about. You enjoy interacting with such a wide variety of people and take pride in the exceptional customer service you provide them!
 
HOW TO THRIVE AS AN AUTOMOTIVE SALES ASSISTANT - SERVICE ADVISOR
<ul>
<li>High School diploma or equivalent</li>
<li>Some sales experience preferred</li>
<li>Strong typing skills and familiarity with labor management systems</li>
<li>Fantastic people skills and customer service skills</li>
</ul>
Are you extremely organized and detail-oriented? Can you maintain a positive and pleasant demeanor throughout the workday? Are you highly results-driven and goal-oriented? Do you have strong problem-solving skills? Can you manage your time well and efficiently prioritize multiple tasks? Are you an effective communicator and a team player? If yes, you might just be perfect for this position!
 
WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE
This position typically works Monday - Friday, 7:30 AM - 5:30 PM.
 
ARE YOU READY TO GROW YOUR FUTURE WITH US?
If you're ready to put your customer service skills to good use and feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 21403
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Position Overview
 Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
 We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
<ul>
<li> Establish customer relationships and follow up with customers, as needed</li>
<li> Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification</li>
<li> Use a customer-focused, needs-based review process to educate customers about insurance options</li>
<li> Maintain a strong work ethic with a total commitment to success each and every day</li>
</ul>
As an Agent Team Member, you will receive...
<ul>
<li> Salary plus Annual Bonuses</li>
<li> Paid Time Off (vacation and personal/sick days)</li>
<li>Health Insurance</li>
<li>Life Insurance</li>
<li>Dental Insurance</li>
<li>401(k) Retirement</li>
<li> Valuable experience</li>
<li> Growth potential/Opportunity for advancement within my office</li>
</ul>
Requirements:
<ul>
<li> Excellent interpersonal skills</li>
<li> Excellent communication skills - written, verbal and listening</li>
<li> People-oriented</li>
<li> Organizational skills</li>
<li> Self-motivated</li>
<li> Detail oriented</li>
<li> Proactive in problem solving</li>
<li> Dedicated to customer service</li>
<li> Able to learn computer functions</li>
<li> Pride in getting work done accurately and timely</li>
<li> Ability to work in a team environment</li>
<li> Ability to multi-task</li>
<li> Provide timely and thorough activity reports to agent</li>
<li>Property &amp; Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
<li> Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

<h3>Job Description</h3>
Job DescriptionDescription:
OBJECTIVE/FUNCTION
Customer Service Professional managing and working with client’s insurance policies and programs using senior level expertise in the area of coverage of insurances for all commercial lines of business. This position will be liaison with the production staff in their servicing of commercial clients and prospects. It also may maintain a set of specialty clients due to the nature of their specific industry. 
DUTIES AND RESPONSIBILITIES 
· Prepare new business and account renewal proposals.
· Offers counsel to specialty clients.
· Enter and maintain account data within agency management system. 
<ul>
<li>Support Producer in day-to-day servicing client accounts, including direct contact with clients and insurance underwriters.</li>
<li>Prepare and process binders of insurance, policies, and endorsements, certificates of insurance, audits, and cancellations.</li>
<li>Develop and maintain strong technical knowledge of commercial lines coverage &amp; rating.</li>
<li>Use independent discretion and judgement in the matters of advising coverage and claim status and other insurance matters. </li>
<li>Other duties as requested.</li>
</ul>
PHYSICAL REQUIREMENTS
Must be able to stand, sit and stoop for extended periods of time. Must be able to lift or reach arms over head or below waist. Must be able to lift, hold or carry items weighing up to 50 pounds unassisted. Must be able to see, hear and speak with or without accommodation. 
ENVIROMENTAL REQUIREMENTS
Must be able to work in well-lighted or dim-lighted office environment. Temperature-controlled area air conditioned or heated offices at reasonable temperatures. 
EDUCATION AND EXPERIENCE:
2 years of industry experience
High School graduate or equivalent preferred
Property &amp; Casualty License
Competent in use of Word, Excel, and Outlook
Agency Management Experience a plus.
PERSONALITY/OTHER: 
Must be confident, great communicator with the ability to communicate in English, as well as oral and written communication skills. Work well under pressure and time deadlines. Ability to work in a fast-paced environment. Must have a sense of urgency and ability to prioritize quickly and efficiently. Must be able to work well under a team environment or work independently as needed. 
Requirements:

<h3>Job Description</h3>
Job Description
Position Overview
 State Farm Agency - Easton, PA is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
 We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
<ul>
<li> Establish customer relationships and follow up with customers, as needed</li>
<li> Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification</li>
<li> Use a customer-focused, needs-based review process to educate customers about insurance options</li>
<li> Maintain a strong work ethic with a total commitment to success each and every day</li>
</ul>
As an Agent Team Member, you will receive...
<ul>
<li> Salary plus Signing Bonus</li>
<li>Bonus based on performance</li>
<li> Paid Time Off (vacation and personal/sick days)</li>
<li>Paid Training &amp; Development</li>
<li>SIMPLE IRA matching</li>
<li> Valuable experience</li>
<li> Growth potential/Opportunity for advancement within my office</li>
</ul>
Requirements:
<ul>
<li> Excellent interpersonal skills</li>
<li> Excellent communication skills - written, verbal and listening</li>
<li> People-oriented</li>
<li> Organizational skills</li>
<li> Self-motivated</li>
<li> Detail oriented</li>
<li> Proactive in problem solving</li>
<li> Dedicated to customer service</li>
<li> Able to learn computer functions</li>
<li> Pride in getting work done accurately and timely</li>
<li> Ability to work in a team environment</li>
<li> Ability to multi-task</li>
<li> Provide timely and thorough activity reports to agent</li>
<li>Property &amp; Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
<li> Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education</li>
</ul>
 If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

<h3>Job Description</h3>
Job Description
Customer Service Representative 
Who we are: 
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment. 
This is an on-site position that will be located in Dallas-TX, Albuquerque-NM, Eugene-OR, Louisville-KY, Pendleton-OR, or Tampa-FL.
What you’ll do:
<ul>
<li>Processing orders, quotes, credits, returns applications and other requests</li>
<li>Communicating directly with customers or sales representatives either by telephone, electronically, or face to face</li>
<li>Obtaining and evaluate all relevant information to handle inquiries and complaints promptly</li>
<li>Answering basic technical inquiries</li>
<li>Directing advanced technical requests and other unresolved issues to the appropriate resource</li>
<li>Managing customer accounts</li>
<li>Promptly responding and assisting customers with damaged shipments and/or mis-shipments</li>
<li>Keeping good records of customer interactions and transactions</li>
<li>Communicating and coordinating with internal departments and outside vendors</li>
<li>Monitoring product stocking levels and inventory turns</li>
<li>Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization</li>
<li>Performing other related duties as assigned</li>
</ul>

What you’ll bring:
<ul>
<li>High School diploma or equivalent </li>
<li>Minimum two years business experience in a manufacturing or electrical customer service environment preferred</li>
<li>Computer literacy and experience with Windows, Excel, Word, and Outlook</li>
<li>Ability to manage a variety of concurrent tasks in a fast-paced work environment</li>
<li>Time management, planning, and organizational skills</li>
<li>Effective decision making and problem solving abilities</li>
<li>Excellent interpersonal and communications skills</li>
<li>Strong initiative and adaptable to change</li>
<li>Must be able to thrive in a team environment</li>
<li>All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.</li>
</ul>
Within 3 months you’ll:
<ul>
<li>Complete Atkore’s onboarding and immersion program.</li>
<li>Gain an understanding of how your role ties into Atkore’s mission and strategic plan.</li>
<li>Perform basic order inquiry, entry, and order follow-up activities.</li>
</ul>
Within 6 months you’ll:
<ul>
<li>Handle an assigned territory independently from PO receipt to invoicing.</li>
<li>Work towards meeting or exceeding the departments daily KPI metrics.</li>
<li>Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.</li>
</ul>
Atkore is a five-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
<ul>
<li>Medical, vision, and dental insurance</li>
<li>Life insurance</li>
<li>Short-term and long-term disability insurance</li>
<li>401k</li>
<li>Paid Time Off</li>
<li>Paid holidays</li>
<li>Any leave required under federal, state, or local law</li>
</ul>
Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.

<h3>Job Description</h3>
Job DescriptionSalary: : $20.00 - $25.00 per hour 
Customer Service Representative
Job Description
 
Rock Plumbing, Heating and Air Conditioning is currently looking to hire CONFIDENT FRIENDLY Customer Service Representatives to join our Team. This is a full-time position, working as part of our dynamic team interacting with customers providing information regarding our services and products.
 
Responsibilities for the Customer Service Representative
<ul>
<li>Professionally answering the phone, backup dispatch and call customers if needed.</li>
<li>Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments as well as actions taken.</li>
<li>Check to ensure that appropriate changes were made according to each customers situation.</li>
<li>Confer with customers by telephone to provide information about products or services, take and enter orders, handle accounts, and schedule services.</li>
<li>Work closely with sales, administration, and various departments to help the team complete jobs on time.</li>
<li>Participate actively in all formal exercises and on-the-job training.</li>
<li>Complete all paperwork requiring intermediate/strong computer skills including MS Word, Excel, PowerPoint and other applications.</li>
<li>Perform other job duties as assigned.</li>
<li>Excellent customer service, punctuality, and professionalism.</li>
<li>Highly organized with exceptional follow-through abilities.</li>
<li>Strong verbal and written communications</li>
<li>Quick learner and you enjoy learning/working with various programs and departments.</li>
<li>Must be able to pass a drug test and background check.</li>
</ul>
 
Qualifications:
<ul>
<li>Friendly, outgoing.</li>
<li>Upbeat, professional, and enjoys helping people.</li>
<li>Genuine empathy toward customer's problems.</li>
<li>Able to multitask, prioritize, and manage time efficiently.</li>
</ul>
<ul>
<li>A willingness to help in all areas within the department...Team Player.</li>
<li>Detail oriented.</li>
<li>Able to process high volumes of work with accuracy.</li>
<li>Pass a pre-employment drug screen and criminal background check.</li>
</ul>
 
Salary for the Customer Service Representative
<ul>
<li>Commensurate with experience, starting at $20.00 -$25.00 per hour.</li>
</ul>
 
Benefits for the Customer Service Representative
<ul>
<li>Top-pay</li>
<li>Incentives</li>
<li>Employee Recognition Program</li>
<li>Benefits to include.</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Paid Vacation</li>
<li>401k with company matching.</li>
</ul>
<ul>
<li>Opportunities to learn and advance your career.</li>
<li>A fun, family-oriented workplace where we want our awesome employees to be happy in a culture where you are valued.</li>
</ul>
 
Send us your resume for theCustomer Service Representativeposition today!
 
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 
Shift:
<ul>
<li>8-hour shift</li>
<li>No nights</li>
</ul>
 
Weekly day range:
<ul>
<li>Tuesday through Saturday</li>
</ul>
 
Ability to commute/relocate:
<ul>
<li>Littleton, CO: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
 
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
 
Experience:
<ul>
<li>Customer Service: 1 year (Preferred)</li>
</ul>

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