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<h3>Job Description</h3>
Job DescriptionDescription:
The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required. 
Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. 
 
Patient Service Representative Essential Functions:
<ul>
<li>Greets patients and verifies demographic information and appointment schedule.</li>
<li>Verifies and enters patient demographics in medical manager and copies pertinent insurance cards</li>
<li>Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.</li>
<li>Places various documents in patient files (school notes, insurance forms in needed)</li>
<li>Confirm patient appointments.</li>
<li>Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy, and respect for patient confidentiality.</li>
<li>Understands and implements office procedure.</li>
<li>Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.</li>
<li>Maintain confidentiality and use discretion when handling patient's medical records and information.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Able to use office equipment satisfactorily and handle paperwork/filing adequately.</li>
<li>Skilled in patient service principles by creating a pleasant waiting room atmosphere.</li>
<li>Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.</li>
<li>Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.</li>
<li>Ability to organize and prioritize tasks effectively.</li>
<li>Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system</li>
<li>Ability to maintain confidentiality and handle sensitive information.</li>
<li>Knowledge of reception tasks, care center policies/procedures, paperwork.</li>
<li>Knowledge of how to use office equipment including phone, computer, copy machine</li>
<li>Knowledge of patient service concepts and techniques.</li>
</ul>
Patient Service Representative Education and Experience:
<ul>
<li>High school diploma or equivalent required</li>
<li>One year of prior experience in a medical setting preferred</li>
</ul>
Benefits Available:
<ul>
<li>Multiple medical and prescription coverage options</li>
<li>Dental and vision care plans</li>
<li>Health Savings Accounts (HSAs), where applicable</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Voluntary critical illness, cancer, and accident insurance</li>
<li>Voluntary hospital indemnity coverage</li>
<li>Voluntary short-term and long-term disability insurance</li>
<li>Voluntary term life insurance and AD&amp;D (Accidental Death &amp; Dismemberment)</li>
<li>401(k) retirement savings plan</li>
<li>Paid time off (PTO)</li>
<li>Commuter benefits</li>
<li>Group auto and homeowners insurance</li>
</ul>
Part-time Benefits:
<ul>
<li>Vision </li>
<li>Flexible Spending Accounts </li>
<li>MetLife Auto/Vehicle &amp; Home Insurance Discounts </li>
</ul>
Requirements:

Patient Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Work Location: 415 McFarlan Rd., Suite 207, Kennett Square, PA 19348 
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life Insurance</li>
<li>Pet Insurance</li>
<li>Health savings account</li>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Profit sharing</li>
<li>Retirement plan</li>
<li>Free parking</li>
</ul>
 
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
 
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
Requirements:
EDUCATION REQUIREMENTS
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Some college work preferred.</li>
</ul>
EXPERIENCE REQUIREMENTS
<ul>
<li>Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.</li>
<li>Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.</li>
</ul>
REQUIRED TRAVEL
<ul>
<li>N/A</li>
</ul>
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
 
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
 
REQUIRED TRAVEL
N/A
 
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

<h3>Job Description</h3>
Job DescriptionDescription:
The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.
Essential Duties &amp; Responsibilities:
<ul>
<li>Registering, scheduling and re-scheduling patients for initial appointments and follow-ups</li>
<li>Entering data for patients into an electronic medical record (EMR)</li>
<li>Answering patient questions about billing and payments and collect payments</li>
<li>Screening incoming calls to provide the proper routing to other departments when necessary</li>
<li>Verifying insurance eligibility</li>
<li>Accepting lab drop offs from patients</li>
<li>Other duties as assigned </li>
</ul>
Requirements:
Education, Experience and Qualifications:
<ul>
<li>Previous experience in front office or similar role preferred</li>
<li>High school diploma or GED</li>
<li>Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.</li>
<li>Ability to learn and follow HIPAA requirements and respect patient privacy rights</li>
<li>Strong organizational and multitasking skills</li>
</ul>
Interpersonal Skills:
<ul>
<li>Oral communication- Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions</li>
<li>Written communication- Writes clearly and informatively; edits work for spelling and grammar</li>
<li>Teamwork- Willing to assist others when needed</li>
<li>Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position. </li>
<li>Problem-Solving- Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations</li>
<li>Commitment to Company Standards: Follows company procedures: demonstrates ethical behavior in all business dealings</li>
</ul>
Physical &amp; Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company will provide reasonable accommodations to permit individuals with qualified disabilities to perform the essential functions of the position as may be required by law.
Reasoning &amp; Mental Abilities:
Uses critical thinking skills to interpret information furnished in written, verbal or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly.
Projects accurate future occurrences based on current or historic data. Must be able to work independently and without direct supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.
Work Environment &amp; Exposures: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The Company will provide reasonable accommodations to permit individuals with qualified disabilities to perform the essential functions of the position as may be required by law. The noise level is quiet to low.

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL DESCRIPTION:
Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication. 
The PSR knows, understands, and performs all duties in a manner that is consistent with CHC’s Service Standards (attached) that promise our employees will be Respectful, Responsible, and Responsive.
 
DUTIES AND RESPONSIBILITIES:
Customer Service:
<ul>
<li>Answers the telephone with the standard greeting and a smile in a timely manner</li>
<li>Treat Every Patient with Care and Courtesy</li>
<li>Maintain a well-kept lobby and work space</li>
<li>Understand, abide by, and be able to explain HIPAA to patients as needed</li>
<li>Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations</li>
<li>Ensure patients understand the services we provide and the benefits of choosing us as their medical home</li>
</ul>
Check In
<ul>
<li>Acknowledge Patients in the PM system Upon Arrival</li>
<li>Arrive Patients in EHR and enter location (Waiting Room)</li>
<li>Verify Demographics (mailing address, telephone number, responsible party)</li>
<li>Input Insurance or Sliding Fee information</li>
<li>Collect Co-Pays &amp; Post &amp; Balance Payments</li>
<li>Update Patient paperwork annually (HIPAA, Registration, RX consent)</li>
<li>Run Medicaid to verify eligibility daily</li>
</ul>
Check-Out
<ul>
<li>Print Patient Clinical Summary</li>
<li>Schedule any Follow-up Visits</li>
<li>Check patients out in the PM system and EHR upon departure</li>
</ul>
Other Procedures
<ul>
<li>Count Cash Box and log in the amount in the box at the beginning and end of each shift</li>
<li>Run an Acknowledged Patient Report, match encounters against the report &amp; document any missing encounters</li>
<li>Conduct Appointment Phone Call Reminders</li>
<li>Build New Patient Accounts</li>
<li>Scan &amp; appropriately file Patient Documents</li>
<li>Navigate through Allscripts to print records, identify meds, referrals, lab results, etc. </li>
<li>Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)</li>
<li>Knowledge of Emergency Procedures (Fire, Tornado, Seizing Patient, etc.)</li>
<li>Identify and manage tasks in Allscripts</li>
<li>Correctly Schedule Patients</li>
<li>Distribute &amp; Sort Mail &amp; Courier Items</li>
<li>Collect TIGER payments</li>
<li>Distribute medications delivered thru the courier to patients &amp; collect payment on those medications</li>
<li>Sign out prescriptions for controlled substances to patients</li>
<li>Responds to tasks from the patient portal as required in a timely manner</li>
</ul>
Office Equipment
<ul>
<li>Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)</li>
<li>Operate Copier for Office Copies, Fax, and Scanning</li>
<li>Capable of operating the Credit Card Equipment</li>
<li>Operate the Postage Machine</li>
</ul>
REPORTING RELATIONSHIPS:
Responsible to:
<ul>
<li>Site’s Patient Service Coordinator</li>
</ul>
Workers supervised:
<ul>
<li>N/A</li>
</ul>
Interrelationships:
<ul>
<li>Represents CHC and the practice site to the public in a professional manner.</li>
<li>Interacts directly with patients and family members in person and on the telephone.</li>
<li>Works closely with other patient service staff and triage nurses at the center</li>
</ul>
This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
REQUIREMENTS: All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honesty, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.
 
In addition, this position requires:
 
Education:
<ul>
<li>High School diploma or equivalent experience</li>
</ul>
Work Experience:
<ul>
<li>Knowledgeable of medical terminology preferred</li>
<li>Must have a valid driver’s license and safe driving record</li>
<li>Bi-lingual in Spanish preferred</li>
</ul>
Licensure and Certification:
<ul>
<li>None required</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Current computer skills</li>
<li>Ability to establish and promote positive interpersonal relationships</li>
<li>Excellent organizational skills</li>
<li>Cultural awareness and appreciation for differences</li>
<li>Ability to demonstrate excellent customer service and strong cultural competency</li>
<li>Ability to adhere to strict confidentiality guidelines</li>
<li>Good interpersonal, organizational, and computer skills required</li>
<li>Strong written and verbal communication skills required</li>
<li>Teamwork orientation</li>
<li>Able to take and follow through with delegated tasks and accountability</li>
<li>Resourcefulness in problem solving</li>
<li>Proven organizational skills</li>
<li>Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint </li>
</ul>
Physical Abilities:
<ul>
<li>Able to push, pull, reach, sit, stoop, and stretch</li>
<li>Have full range of body motion</li>
<li>Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, and medical equipment</li>
<li>Required to talk and hear</li>
<li>Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier and medical equipment</li>
<li>Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus</li>
</ul>
Work Environment:
<ul>
<li>This position involves exposure to customer/patient elements. The work environment is that of a medical practice that enforces safe OSHA compliant practice. HIPAA rules and regulations are stringently enforced. The position requires staff to work under pressure at times and with a diverse population. As a medical office, exposure to communicable diseases, bodily fluids, toxic substances, sharps, and other conditions are common. </li>
<li>This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.</li>
<li>Requirement for out-of-town and/or overnight travel is minimal.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Position: Patient Service Representative
Classification: Non-Exempt
Department: Front Desk
Reports To: Physician 
SUMMARY/OBJECTIVE
The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle &amp; Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.
ESSENTIAL FUNCTIONS
<ul>
<li>Greet all patients and visitors with a smile</li>
<li>Enter and update as needed, patient demographics</li>
<li>Complete insurance verifications for all patients</li>
<li>Exhibit excellent communication skills over the telephone and in-person</li>
<li>Create correspondences, reports, memos and forms as requested by physicians and/or administration</li>
<li>Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information</li>
<li>Check patients in and out in a timely and professional manner</li>
<li>Collect co-payments, deductibles, co-insurance and back balances for all services at check-in</li>
<li>Demonstrate excellent customer service skills in all interactions</li>
<li>Work as a team with all departments within the company</li>
<li>Print new patient documents and forms as-needed</li>
<li>Maintain inventory and submit front office supply order to administration</li>
<li>Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times</li>
<li>Copy medical documents as requested following the proper procedures</li>
<li>Distribute mail, faxes and routine correspondences</li>
<li>Complete bank deposits as-needed</li>
<li>Submit accurate End-of-Day (EOD) </li>
<li>When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered</li>
<li>Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations</li>
<li>Additional job related duties or projects as needed</li>
</ul>
COMPETENCIES 
<ul>
<li>Effective communication skills </li>
<li>Teamwork oriented</li>
<li>Initiative</li>
<li>Proficient computer skills</li>
<li>Ethical conduct</li>
<li>Proficient typing skills</li>
</ul>
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.
POSITION TYPE AND EXPECTED HOURS 
This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location.
TRAVEL
Moderate to frequent travel required based on the company needs and as job duties demand.
REQUIRED EDUCATION AND EXPERIENCE
<ul>
<li>High School diploma or equivalent</li>
</ul>
PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>Two to four years of experience in the health care industry</li>
</ul>
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
Work Location: 5201 S Willow Springs Road Suite 380 Lagrange, IL 60525 
Full Time; M-F
 
No nights, weekends, or observed holidays at this time!
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Life Insurance</li>
<li>Pet Insurance</li>
<li>Health savings account</li>
<li>Paid sick time</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Profit sharing</li>
<li>Retirement plan</li>
</ul>
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
 
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Some college work preferred.</li>
</ul>
EXPERIENCE REQUIREMENTS
<ul>
<li>Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.</li>
<li>Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.</li>
</ul>
REQUIRED TRAVEL
<ul>
<li>N/A</li>
</ul>
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

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