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<h3>Job Description</h3>
Job Description
Client Relations &amp; Sales Manager 
Company: Million Air Reports to: Executive Vice President of Global Development
Objective
The Client Relations &amp; Sales Manager will attract, develop, and maintain client relationships through outstanding customer service while driving fuel sales, hangar sales, and event revenue. They will ensure every tail is touched, tracking and engaging with all transient customers, optimizing hangar occupancy, and reviewing tenant status to maximize revenue. Additionally, they will be responsible for meeting sales KPIs, achieving growth and revenue targets, and reporting results directly to the EVP.
Key Responsibilities
<ul>
<li>Client Relationship Development - Build and maintain relationships with corporate flight departments, private jet owners, and key industry partners.</li>
<li>Direct Customer Engagement - Act as the primary contact for customers and senior executives, ensuring a seamless experience.</li>
<li>Ensure Every Tail is Touched - Track and engage all transient aircraft, ensuring every customer is contacted and provided with outstanding service.</li>
<li>Fuel Sales Growth - Develop and execute strategies to increase fuel sales, identifying and attracting new clients.</li>
<li>Hangar Sales &amp; Leasing - Market and fill available hangar space, ensuring optimal occupancy and revenue.</li>
<li>Event-Driven Revenue - Plan and execute events that drive additional revenue and increase customer engagement.</li>
<li>Meet Sales KPIs &amp; Growth Targets - Consistently achieve sales performance goals, ensuring revenue and business growth targets are met.</li>
<li>Industry Networking &amp; Travel - Attend trade shows, seminars, and conferences, representing Million Air and expanding business opportunities.</li>
<li>Market Analysis - Assess the territory's potential, track competitors, and determine the value of existing and prospective customers.</li>
<li>Strategic Sales Planning - Personalize and execute a sales strategy for the location, coordinating with marketing and other departments.</li>
<li>CRM &amp; Reporting - Utilize CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx to log sales activity, track customer interactions, monitor fuel and hangar sales, and generate daily, weekly, and monthly reports for the EVP.</li>
<li>Customer Service &amp; Retention - Work with LSPs, Valet, and CSRs to welcome and retain new customers and tenants through exceptional service.</li>
<li>Cross-Selling Million Air Services - Promote additional services, including maintenance, charter, and FBO offerings at other locations.</li>
<li>Security &amp; Badging Oversight - Manage the security badging system, ensuring proper access control for employees and customers.</li>
<li>Problem Resolution - Address and resolve customer service issues, ensuring a high level of client satisfaction.</li>
</ul>
Qualifications
<ul>
<li>Proven sales experience in private aviation, FBO operations, or luxury hospitality.</li>
<li>Strong understanding of fuel sales, hangar leasing, and transient customer engagement.</li>
<li>Proven ability to meet and exceed sales KPIs and revenue targets.</li>
<li>Proficiency in CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx preferred.</li>
<li>Excellent relationship-building, negotiation, and communication skills.</li>
<li>Self-motivated, results-driven, and able to work independently.</li>
<li>Willingness to travel and represent Million Air at industry events.</li>
<li>Ability to thrive in a fast-paced, customer-focused environment.</li>
</ul>
Why Join Million Air?
<ul>
<li>Lead sales efforts at a high-profile private aviation location.</li>
<li>Be part of an industry leader known for excellence and innovation.</li>
<li>Work with a dynamic team committed to redefining luxury aviation services.</li>
<li>Opportunity for professional growth and performance-based incentives.</li>
</ul>
If you're ready to elevate your aviation sales career, apply now and join Million Air's mission to set the standard in private aviation!

Client Relations & Sales Manager

About Us
Pace Analytical Services
Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.
 Job Description SUMMARY: Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $2M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL FUNCTIONS:
<ul>
<li>Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.</li>
<li>Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.</li>
<li>Addresses client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.</li>
<li>Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.</li>
<li>Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.</li>
<li>Identifies and resolves project issues promptly.</li>
<li>Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.</li>
<li>Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.</li>
<li>Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.</li>
<li>Works closely with cross-functional teams to ensure project outcomes align with client objectives.</li>
<li>Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.</li>
<li>Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.</li>
</ul>
 QUALIFICATIONS: Education and Experience:
<ul>
<li>Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND two (2) years of customer service experience; OR an equivalent combination of education, training, and experience.</li>
</ul>
 Required Knowledge and Skills Required Knowledge:
<ul>
<li>Principles, practices, and techniques of customer service.</li>
<li>Applicable industry laws, codes, and regulations.</li>
<li>Computer applications and systems related to the work.</li>
<li>Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.</li>
<li>Principles and techniques of providing effective oral presentations.</li>
<li>Principles and practices of program planning, development, and evaluation.</li>
<li>Correct business English, including spelling, grammar, and punctuation.</li>
</ul>
 Required Skills:
<ul>
<li>Performing and providing professional-level customer service in a variety of markets.</li>
<li>Training others in policies and procedures related to the work.</li>
<li>Interpreting, applying, and explaining applicable laws, codes, and regulations.</li>
<li>Preparing functionals reports, correspondence, and other written materials.</li>
<li>Using initiative and independent judgment within established organizational and department guidelines.</li>
<li>Using tact, discretion, and prudence in working with those contacted in the course of the work.</li>
<li>Performing effective oral presentations to large and small groups across functional peers and the department.</li>
<li>Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.</li>
<li>Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.</li>
</ul>
 WORKING ENVIRONMENT: Work is performed in an office setting. Additional Information
Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, parental leave, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance. 
Equal Opportunity Employer
Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 Work Schedule Monday through Friday, 8:00 AM to 5:00 PM

Client Project Manager 1

<h3>Job Description</h3>
Job DescriptionNashville, TN - hybrid work schedule We are currently seeking a Client Manager to join our growing Employee Benefits Insurance team. You will be marketing new and renewal business, preparing analysis of alternative benefit proposals, and processing enrollment paperwork. Other tasks include participating in client meetings, leading annual enrollment meetings for clients and maintaining insured info in our agency management system. Major Responsibilities:
<ul>
<li>Manage a book of business comprised of fully insured and self-insured clients.</li>
<li>Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.</li>
<li>As needed, preparation of materials needed for client meetings. </li>
<li>Educate, advise and aid clients on all Compliance topics. Including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.</li>
<li>Set up new group insurance contracts for existing clients or new clients.</li>
<li>Manage the renewal process including the preparation of appropriate contractual changes.</li>
<li>Implement and manage programs recommended by technical resources (e.g. wellness, communications, strategies, pharmacy)</li>
<li>May be responsible for the marketing and placement of new benefit products.</li>
<li>Prepare client application for review</li>
<li>Determine most appropriate carriers</li>
<li>Analyze and compare carrier quotes and coverage offerings</li>
<li>Make recommendations to clients</li>
<li>Develop alternative strategies, plan modeling and cost reduction opportunities.</li>
</ul>
 #ZR
#LI-SC1
Company DescriptionA Winner of Inavero’s Diamond Award 2016-2021 Best of Staffing® Client and Talent Awards for providing superior service to our clients and job seekers and an Inc. 500 honoree three consecutive years from 2007-2009, Incendia provides recruiting and staffing services to companies that have resource or hiring needs. Incendia Partners, the most progressive provider of recruiting and staffing services is fueled by a single purpose: finding the solution to your staffing needs. With over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency. We help you fill more positions faster, all while never sacrificing the personal touch that sets us apart from the rest. Whether you’re a business looking for full-time, contract, contract-to-hire or just need hourly or project based recruiting services in Software &amp; IT, Accounting &amp; Finance, Human Resources, or just about any position you're hiring for, or you are a professional looking for your next great career opportunity, Incendia will fire on all cylinders until you meet your match. 
<h3>Company Description</h3>
A Winner of Inavero’s Diamond Award 2016-2021 Best of Staffing® Client and Talent Awards for providing superior service to our clients and job seekers and an Inc. 500 honoree three consecutive years from 2007-2009, Incendia provides recruiting and staffing services to companies that have resource or hiring needs. \r\n\r\nIncendia Partners, the most progressive provider of recruiting and staffing services is fueled by a single purpose: finding the solution to your staffing needs. \r\n\r\nWith over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency. We help you fill more positions faster, all while never sacrificing the personal touch that sets us apart from the rest. Whether you’re a business looking for full-time, contract, contract-to-hire or just need hourly or project based recruiting services in Software &amp; IT, Accounting &amp; Finance, Human Resources, or just about any position you're hiring for, or you are a professional looking for your next great career opportunity, Incendia will fire on all cylinders until you meet your match.

Employee Health & Benefits Client Manager

<h3>Job Description</h3>
Job Description Position is located in Richmond and will work a hybird work schedule. We are currently seeking a Client Manager to join our growing Employee Benefits Insurance team. You will be marketing new and renewal business, preparing analysis of alternative benefit proposals, and processing enrollment paperwork. Other tasks include participating in client meetings, leading annual enrollment meetings for clients and maintaining insured info in our agency management system. Major Responsibilities:
<ul>
<li>Manage a book of business comprised of fully insured and self-insured clients.</li>
<li>Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.</li>
<li>As needed, preparation of materials needed for client meetings. </li>
<li>Educate, advise and aid clients on all Compliance topics. Including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.</li>
<li>Set up new group insurance contracts for existing clients or new clients.</li>
<li>Manage the renewal process including the preparation of appropriate contractual changes.</li>
<li>Implement and manage programs recommended by technical resources (e.g. wellness, communications, strategies, pharmacy)</li>
<li>May be responsible for the marketing and placement of new benefit products.</li>
<li>Prepare client application for review</li>
<li>Determine most appropriate carriers</li>
<li>Analyze and compare carrier quotes and coverage offerings</li>
<li>Make recommendations to clients</li>
<li>Develop alternative strategies, plan modeling and cost reduction opportunities.</li>
</ul>
 #ZR #LI-HE1 Company DescriptionA Winner of Inavero’s Diamond Award 2016-2021 Best of Staffing® Client and Talent Awards for providing superior service to our clients and job seekers and an Inc. 500 honoree three consecutive years from 2007-2009, Incendia provides recruiting and staffing services to companies that have resource or hiring needs. Incendia Partners, the most progressive provider of recruiting and staffing services is fueled by a single purpose: finding the solution to your staffing needs. With over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency. We help you fill more positions faster, all while never sacrificing the personal touch that sets us apart from the rest. Whether you’re a business looking for full-time, contract, contract-to-hire or just need hourly or project based recruiting services in Software &amp; IT, Accounting &amp; Finance, Human Resources, or just about any position you're hiring for, or you are a professional looking for your next great career opportunity, Incendia will fire on all cylinders until you meet your match. 
<h3>Company Description</h3>
A Winner of Inavero’s Diamond Award 2016-2021 Best of Staffing® Client and Talent Awards for providing superior service to our clients and job seekers and an Inc. 500 honoree three consecutive years from 2007-2009, Incendia provides recruiting and staffing services to companies that have resource or hiring needs. \r\n\r\nIncendia Partners, the most progressive provider of recruiting and staffing services is fueled by a single purpose: finding the solution to your staffing needs. \r\n\r\nWith over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency. We help you fill more positions faster, all while never sacrificing the personal touch that sets us apart from the rest. Whether you’re a business looking for full-time, contract, contract-to-hire or just need hourly or project based recruiting services in Software &amp; IT, Accounting &amp; Finance, Human Resources, or just about any position you're hiring for, or you are a professional looking for your next great career opportunity, Incendia will fire on all cylinders until you meet your match.

<h3>Job Description</h3>
Job DescriptionInsurance Job : Commercial Lines Account Manager | Commercial Lines Account Executive | Commercial Client ManagerSalary: $70-90K Location: Charlotte, North Carolina Our Charlotte, NC based insurance firm is seeking an experienced commercial lines account manager or account executive to service a book of commercial lines mid-market to large accounts. The position will be required to respond to commercial client calls about policy and coverage questions and consult with clients on policy changes. Responsibilities: 
<ul>
<li>Working knowledge of Property and Casualty accounts such as Construction, Manufacturing, Retail, Restaurants, etc.</li>
<li>Research and compile answers to client policy and coverage questions</li>
<li>Ability to market/quote new business and account renewals to obtain competitive coverage/cost ratios for the client</li>
<li>Experience with multiple carrier underwriters</li>
<li>Identify, compile and manage information regarding account renewal</li>
</ul>
Qualifications 
<ul>
<li>5 or more years of insurance industry experience related to servicing commercial accounts</li>
<li>NC Property and Casualty license</li>
<li>Applied ( EPIC) or AMS360 software experience preferred</li>
<li>Knowledge of Insurance and/or Brokerage business</li>
<li>Knowledge of computer software packages, including Microsoft Office (Word, Excel, Outlook)</li>
<li>Verbal and written communication skills</li>
</ul>
 All inquiries will be kept 100% confidential Apply direct to <a href="mailto:mnugent@aprcareers.com" target="_blank">mnugent@aprcareers.com</a>

Commercial Lines Account Manager | Client Manager

<h3>Job Description</h3>
Job DescriptionInsurance Job : Commercial Lines Account Manager | Commercial Lines Account Executive | Commercial Client ManagerSalary: $70-90K Location: Philadelphia, PA Our Philadelphia, PA based insurance firm is seeking an experienced commercial lines account manager or account executive to service a book of commercial lines mid-market to large accounts. The position will be required to respond to commercial client calls about policy and coverage questions and consult with clients on policy changes. Responsibilities: 
<ul>
<li>Working knowledge of Property and Casualty accounts such as Construction, Manufacturing, Retail, Restaurants, etc.</li>
<li>Research and compile answers to client policy and coverage questions</li>
<li>Ability to market/quote new business and account renewals to obtain competitive coverage/cost ratios for the client</li>
<li>Experience with multiple carrier underwriters</li>
<li>Identify, compile and manage information regarding account renewal</li>
</ul>
Qualifications 
<ul>
<li>5 or more years of insurance industry experience related to servicing commercial accounts</li>
<li>PA Property and Casualty license</li>
<li>Applied ( EPIC) or AMS360 software experience preferred</li>
<li>Knowledge of Insurance and/or Brokerage business</li>
<li>Knowledge of computer software packages, including Microsoft Office (Word, Excel, Outlook)</li>
<li>Verbal and written communication skills</li>
</ul>
 All inquiries will be kept 100% confidential Apply direct to <a href="mailto:mnugent@aprcareers.com" target="_blank">mnugent@aprcareers.com</a>

<h3>Job Description</h3>
Job Description
Vermont Client Care &amp; Community Relations Manager Griswold Home Care – Vermont Region
At&nbsp;Griswold Home Care, we believe every senior deserves to age in place—surrounded by dignity, comfort, and the familiar beauty of home. In the heart of Vermont, where maple trees rise and communities thrive, we’re looking for a&nbsp;warm, driven, and compassionate leader&nbsp;to become the face and heart of our care services across the region.
 What You’ll Do:
<ul>
<li>Lead with Heart&nbsp;– Recruit, support, and inspire a team of dedicated caregivers delivering top-tier home care.</li>
<li>Champion Our Mission&nbsp;– Build strong relationships with referral partners, healthcare professionals, and local organizations.</li>
<li>Be a Steady Presence&nbsp;– Participate in the on-call rotation to ensure client needs are met with excellence and care.</li>
<li>Grow Community Awareness&nbsp;– Blend your love for caregiving with outreach, marketing, and business development initiatives.</li>
<li>Reflect Vermont’s Spirit&nbsp;– Embody the hardworking, community-centered, and heart-filled values of the region.</li>
</ul>
&nbsp; Who You Are:
<ul>
<li>Experienced in senior care, healthcare, or caregiver team management.</li>
<li>Naturally friendly, warm, and approachable—with the drive and initiative to grow and lead.</li>
<li>Skilled at connecting with families, seniors, doctors, discharge planners, and community partners.</li>
<li>Passionate about helping seniors age with grace and dignity in the comfort of their own homes.</li>
<li>Deeply appreciative of Vermont’s beauty, values, and tight-knit community spirit.</li>
</ul>
&nbsp; This Role Offers:
<ul>
<li>Monthly&nbsp;Incentive&nbsp;Opportunities</li>
<li>Paid Time Off</li>
<li>401k Option after 1 year of&nbsp;employment</li>
<li>A meaningful opportunity to truly impact the lives of Vermont’s seniors.</li>
<li>A leadership position with creative freedom and growth potential.</li>
<li>A supportive team culture grounded in respect, integrity, and heart.</li>
<li>The beauty of Vermont as your “office”—from quiet villages to mountain vistas.</li>
<li>The chance to be part of a company where&nbsp;love, honor, and dignity&nbsp;are more than words—they’re how we live and work.</li>
</ul>
Salary will be compensatory based on experience
Ready to make a difference in Vermont? Apply today and help&nbsp;Griswold Home Care&nbsp;continue to be Vermont’s trusted name in exceptional, compassionate senior care.
Griswold Home Care Honoring Seniors. Embracing Community. Celebrating Vermont

Vermont Client Care & Community Relations Manager

<h3>Job Description</h3>
Job Description
We are a fast-growing firm taking over the Dallas area. Direct customer service is on the rise, so our company takes pride in fostering long-lasting relationships and continues to strive for excellence in the industry. We trust that the best way to build relationships is by asking questions, determining needs, and based on that information, providing expert solutions. As an AT&amp;T Client Account Manager, our direct approach and personal touch to customers is expected to be nothing less than outstanding. We love strong personable personalities that can adapt to different cultures and experiences. Our goal is to be able to maintain our professional relationships while still having fun both inside and outside of the office. Our clients appreciate this quality, and so do our business partners. Currently, our human resources director and administrator have been instructed to seek top talent as we have recently taken advantage of an incredible nationwide expansion of a top-tier client. Responsibilities of the AT&amp;T Client Account Manager:
<ul>
<li>Consistently delivers a remarkable customer experience directly through sales and client connection in a face to face setting.</li>
<li>Responsible for improving customer retention using strategic programs, sales services, and excellent in-person communication.</li>
<li>Accepts coaching and takes action to improve customer engagement and sales performance.</li>
<li>Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.</li>
<li>Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.</li>
<li>Share relevant customer feedback with sales partners to form new strategies and resolve issues.</li>
<li>Quickly captures customer’s needs and seamlessly provides options that meet those needs.</li>
<li>Proactively looks for opportunities to drive sales growth by identifying new leads.</li>
<li>Provide a personalized approach that shows customers we can help, regardless of their needs.</li>
</ul>
 Requirements of the AT&amp;T Client Account Manager:
<ul>
<li>Experience providing excellent customer service in a fast-paced way.</li>
<li>Experience using relevant sales and customer engagement tactics.</li>
<li>Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.</li>
<li>Accurate data entry skills are required.</li>
<li>Outgoing and confident personality.</li>
<li>Great public speaking or presentation skills.</li>
<li>Self-starter with proof of a strong work ethic and energetic personality. &nbsp;</li>
</ul>
 #LI-Onsite

AT&T Client Account Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Pittsford, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. 
 
Position Overview
 
This Client Services Manager role will support the Majors tier in the East region. You will play a pivotal role in ensuring client satisfaction and retention. You will develop strategies to effectively address issues, proactively service highly complex clients and prepare and lead a team of Account Managers.
 
Your success in this role is driven by your proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.
 
As a Client Services Manager, you will work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
 
Responsibilities
<ul>
<li>Develop strategies and initiatives to enhance and maintain client satisfaction and retention.</li>
<li>Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.</li>
<li>Facilitate continuous learning opportunities to expand the knowledge base of your staff.</li>
<li>Offer proactive development opportunities aligned with corporate goals and values.</li>
<li>Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.</li>
<li>Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.</li>
<li>Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.</li>
<li>Generate creative solutions and innovative ideas to increase employee engagement and retention.</li>
<li>Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.</li>
<li>Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.</li>
<li>This job requires up to 25% travel for internal and/or client-facing meetings</li>
</ul>
Education and Experience
<ul>
<li>Bachelors degree or equivalent education and experience required</li>
<li>2+ years of previous leadership experience in a customer service/customer relationship role</li>
<li>Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)</li>
<li>Experience with leading other leaders preferred</li>
<li>Previous experience in HCM/Direct Payroll Industry</li>
<li>Experience working with payroll, HCM, or HRIS software</li>
<li>Excellent knowledge of MS Office, including MS Excel</li>
<li>Strong interpersonal skills</li>
</ul>
Physical requirements: Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. 
 
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
 
The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

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