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<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff. 
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.</li>
<li>Actively participates in problem solving and identifying improvement opportunities.</li>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly.</li>
<li>Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative II

<h3>Job Description</h3>
Job Description
We are looking for Patient Service Representative to join the team!
Responsibilities: 
<ul>
<li>Scheduling for the office / patients</li>
<li>Front office duties</li>
<li>Insurance verifications / authorizations</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in a medical office</li>
<li>Working in a fast paced environment</li>
<li>Used EPIC</li>
<li>High level customer service</li>
<li>Experience processing prior authorizations or referrals</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job Description
We are looking for Patient Service Representative to join the team!
The Patient Service Representative will be responsible for: 
<ul>
<li>Scheduling appointments and/ or surgeries for patients</li>
<li>Check patients in and out</li>
<li>Verify demographics</li>
<li>Collect co-pays</li>
<li>Insurance verifications / authorizations / referrals / worker's comp</li>
</ul>
The Qualifications for a Patient Service Representative:
<ul>
<li>Previous experience in a medical office - in patient or out patient</li>
<li>Working in a fast paced environment</li>
<li>Used EPIC or another EMR system is a plus</li>
<li>High level customer service in a patient service representative capacity</li>
<li>Previous surgery scheduling experience</li>
<li>Experience processing referrals</li>
</ul>
Please apply immediately for consideration for a Patient Service Representative.

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Description
IT’S MORE THAN A JOB. IT’S A CALLING. 
At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas. 
If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Transforming lives is our life’s work. 
<ul>
<li>CARING &amp; SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more. </li>
<li>UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.</li>
<li>BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being. </li>
<li>COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients. </li>
<li>IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%. </li>
<li>COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
<ul>
<li>HourlyCompensation:$18.00 - $20.00, plus bonus potential up to $4,000 annually.</li>
</ul>
</li>
</ul>
Position Overview: The Patient Service Representative greets all patients and manages patient intake. The Patient Service Representative is responsible for clerical and organizational tasks like file organizing, scheduling appointments, and assisting staff as needed.
Essential Responsibilities:
<ul>
<li>Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care.</li>
<li>Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.</li>
<li>Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment.</li>
<li>Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.</li>
<li>Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.</li>
<li>Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.</li>
<li>Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients.</li>
<li>Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts.</li>
<li>Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition.</li>
<li>Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed</li>
</ul>
Supervisory or Managerial Responsibility:
<ul>
<li>None</li>
</ul>
Other Duties:
<ul>
<li>Other duties as assigned.</li>
</ul>

Minimum Qualifications:
<ul>
<li>High School diploma or equivalent required.</li>
<li>One year of customer service experience required. </li>
<li>One year of medical front desk receptionist experience or administrative experience preferred.</li>
</ul>
Location: Westover Hills Clinic - 11207 Wild Pine, Bldg 1, San Antonio, TX 78253
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.&nbsp;
&nbsp;#LI-KF1

<h3>Job Description</h3>
Job Description
IT’S MORE THAN A JOB. IT’S A CALLING. 
At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas. 
If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Transforming lives is our life’s work. 
<ul>
<li>CARING &amp; SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more. </li>
<li>UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.</li>
<li>BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being. </li>
<li>COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients. </li>
<li>IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%. </li>
<li>COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
<ul>
<li>HourlyCompensation:$18.00 - $20.00, plus bonus potential up to $4,000 annually.</li>
</ul>
</li>
</ul>
Position Overview: The Patient Service Representative greets all patients and manages patient intake. The Patient Service Representative is responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting staff as needed.
Essential Responsibilities:
<ul>
<li>Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care.</li>
<li>Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.</li>
<li>Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment.</li>
<li>Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.</li>
<li>Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.</li>
<li>Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.</li>
<li>Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients.</li>
<li>Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts.</li>
<li>Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition.</li>
<li>Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed</li>
</ul>
Supervisory or Managerial Responsibility:
<ul>
<li>None</li>
</ul>
Other Duties:
<ul>
<li>Other duties as assigned.</li>
</ul>

Minimum Qualifications:
<ul>
<li>High School diploma or equivalent required.</li>
<li>One year of customer service experience required. </li>
<li>One year of medical front desk receptionist experience or administrative experience preferred.</li>
</ul>

Location: Sloan's Lake Clinic - 1525 Raleigh St, Ste 500, Denver, CO 80204
Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.&nbsp;
#LI-KF1

<h3>Job Description</h3>
Job Description
Summary
The Patient Service Representative serves as the front line, initial face to face contact with the Institute’s patients and visitors. This position directly supports the patient flow by greeting and registering patients, scheduling appointments, collect payments, assist with administrative duties.
Experience
A minimum of one year customer service experience, preferably in optometry or ophthalmology 
Experience with medical insurance plans is preferred
Education Requirements
High School Diploma or GED
Skills Required
<ul>
<li>Good organizational and communication skills</li>
<li>Must be customer service oriented</li>
<li>Good typing and or computer skills</li>
<li>Ability to work in close contact with patients and co-workers in a caring, professional and competent manner</li>
<li>Must be able to multitask and handle high volume and stressful environment</li>
<li>Must be detailed oriented and able to maintain a high level of accuracy in data entry</li>
<li>Pleasant phone skills</li>
<li>Must be able to help elderly and poor sighted with necessary tasks</li>
<li>CPR Certification helpful, but not required</li>
</ul>

Essential Functions
<ul>
<li>Maintains a welcoming environment for patients, visitors and co-workers</li>
</ul>
<ul>
<ul>
<li>greets each patient, visitor or co-worker appropriately</li>
<li>comforts patient by answering questions and communicating schedule delays</li>
<li>maintains a clean reception area and keeps magazines orderly and current</li>
</ul>
</ul>
<ul>
<li>Provides assistance to technical staff and physicians</li>
</ul>
<ul>
<ul>
<li>ensures that patient completes medical history updates annually and scan documents into group management system</li>
</ul>
</ul>
<ul>
<li>Provides assistance to check out area</li>
</ul>
<ul>
<ul>
<li>schedules follow up appointments</li>
<li>collects co-pays</li>
<li>runs collections report at the end of the day</li>
</ul>
</ul>
<ul>
<li>Maintains patient records by obtaining, recording and updating personal and financial information</li>
</ul>
<ul>
<ul>
<li>reviews patent demographic information for accuracy and updates with needed changes in address or phone numbers</li>
<li>acquires patient’s language, nationality and email address</li>
</ul>
</ul>
Physical Demands
Ability to bend and stoop
Ability to perform data entry/keyboard 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

<h3>Job Description</h3>
Job Description
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
We have an immediate opening for a full-time Patient Services Representative Team Leader to join our Rockville, MD office. The schedule is Monday - Friday from 6:30 am - 3:30 pm with occasional weekends and holidays. Pay Range: $24-27/hour
How You'll Contribute: 
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative Team Leader is responsible for:
<ul>
<li>Leads front desk staff within a designated area of a Department’s operations.</li>
<li>Coordinates and facilitates the effective delivery of patient services within the assigned work area by regularly monitoring patient flow and program operations.</li>
<li>Leads and redirects assigned staff as needed to improve operational efficiencies and service delivery. </li>
<li>Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information</li>
<li>Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly</li>
<li>Greets patients, schedules appointments, answers phones, and collects payments</li>
<li>Provides a high level of customer service</li>
</ul>
What You'll Bring:
The skills and education we need are:
<ul>
<li>Minimum of two years supervisory experience preferred</li>
<li>High School diploma required; Associates degree or above preferred</li>
<li>NextGen experience preferred</li>
<li>Extensive knowledge of insurance/benefits, medical terminology and medical billing</li>
<li>Strong communication skills, independent worker, detailed-oriented, computer savvy</li>
<li>High level of customer service essential</li>
</ul>
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. 
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
<ul>
<li>Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays</li>
<li>Part-Time Employees: 401(k) with company match and performance-based bonus opportunities</li>
<li>Per Diem Employees: 401(k) with company match</li>
</ul>
At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.

Patient Service Representative - Team Lead

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
 
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
 
REQUIRED TRAVEL
N/A
 
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

18,590 patient-service-representative Jobs