field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
Summary Statement
We are currently hiring for positions across all three counties. The schedule is Monday through Friday between 8:00 a.m. and 4:30 p.m., not to exceed 29.75 hours per week. The exact schedule will be determined by the assigned location.
The Social Services Administrative Specialist plays a key role in supporting daily office operations and ensuring a positive experience for clients. Responsibilities include welcoming and assisting clients, answering phones, data entry, logging applications, covering the front desk, and managing copying, scanning, and other administrative support tasks. Duties may vary from day to day based on departmental needs.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
<ul>
<li>Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate various activities, respond to inquiries, and provide guidance and consultation on administrative matters.</li>
<li>Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases.</li>
<li>Delivers excellent customer service in-person, electronically, or by written communication.</li>
<li>Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures.</li>
<li>Creates and maintains a variety of record-keeping systems or logs to file, track, and retrieve documents or other information and ensures records are maintained in compliance with retention schedules.</li>
<li>Assists higher-level staff with decision making and monitoring of key operational/program indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work.</li>
<li>Reviews, processes, and evaluates information for completeness, accuracy, and conformity with applicable laws, rules, and regulations. Resolves discrepancies, deficiencies in information, or other issues.</li>
<li>Drafts, manages, and distributes communications and other materials for public and/or internal use.</li>
<li>Coordinates administrative elements of projects including tracking timelines, scheduling, documenting progress, and facilitating communication between team members.</li>
<li>Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.</li>
<li>Orders and maintains office supplies and equipment.</li>
<li>Plans and coordinates meetings, hearings, or conferences and makes travel arrangements.</li>
<li>May approve or recommend approval/denial of requests/information within established standards and guidelines.</li>
<li>Performs other related duties as required.</li>
</ul>
JOB REQUIREMENTS for Administrative Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
<ol>
<li>One year of experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.</li>
<li>One year of experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.</li>
<li>One year of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.</li>
<li>Six months’ experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases.</li>
</ol>
OR
<ol>
<li>Possession of an Associate’s degree or higher.</li>
</ol>
Company DescriptionMission Statement "To improve the quality of life for Delaware's citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations." 
<h3>Company Description</h3>
Mission Statement\r\n"To improve the quality of life for Delaware's citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations."

C/S Administrative Specialist-DHSS

<h3>Job Description</h3>
Job Description
NorthStar Memorial Group is seeking a Clerical &amp; Admin Specialist at Spring Hill Funeral Home in Nashville, TN. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we implement checks and balances to maintain consistency and uphold our commitment to care in every interaction.
Responsibilities
<ul>
<li>Maintain Master files (e.g. creating/providing copies, merging/duplicating, keeping track, and scanning master files into HMIS.)</li>
<li>Operate a telephone system handling a large call volume</li>
<li>Ensure that all invoices are double-checked for accuracy and coded before being forwarded to the accounts payable department</li>
<li>Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc.</li>
</ul>
Qualifications 
<ul>
<li>1+ years of administrative support experience</li>
<li>Computer knowledge (Windows, MS Word, MS Excel, HMIS, word processing, spreadsheets, database and presentation software)</li>
<li>Ability to work well in a team-based environment</li>
<li>Ability to learn new software and conduct new tasks</li>
<li>Professional communication and organizational skills</li>
<li>Valid driver's license</li>
<li>High School Diploma or equivalent</li>
</ul>
Compensation
<ul>
<li>$18.00-$21.00/hr. </li>
</ul>
Benefits
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>Health Savings Account (HSA)</li>
<li>Life Insurance</li>
<li>401(k) with Employer Matching</li>
</ul>
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

Clerical and Administrative Specialist

<h3>Job Description</h3>
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. 
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Position Highlights:
<ul>
<li>Temporary Full-Time: Monday-Friday 8:00AM-4:30 PM EST</li>
<li>Location: This role will be performed at one location (Remote)</li>
<li>Comfortable working in a high-volume production environment.</li>
<li>Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.</li>
<li>Documenting information in multiple platforms using two computer monitors.</li>
</ul>
You will:
<ul>
<li>Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.</li>
<li>Maintain confidentiality and security with all privileged information.</li>
<li>Maintain working knowledge of Company and facility software.</li>
<li>Adhere to the Company's and Customer facilities Code of Conduct and policies.</li>
<li>Inform manager of work, site difficulties, and/or fluctuating volumes.</li>
<li>Assist with additional work duties or responsibilities as evident or required.</li>
<li>Consistent application of medical privacy regulations to guard against unauthorized disclosure.</li>
<li>Responsible for managing patient health records.</li>
<li>Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.</li>
<li>Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.</li>
<li>Ensures medical records are assembled in standard order and are accurate and complete.</li>
<li>Creates digital images of paperwork to be stored in the electronic medical record.</li>
<li>Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.</li>
<li>Answering of inbound/outbound calls.</li>
<li>May assist with patient walk-ins.</li>
<li>May assist with administrative duties such as handling faxes, opening mail, and data entry.</li>
<li>Must meet productivity expectations as outlined at specific site.</li>
<li>May schedules pick-ups.</li>
<li>Other duties as assigned.</li>
</ul>
What you will bring to the table: 
<ul>
<li>High School Diploma or GED.</li>
<li>Ability to commute between locations as needed.</li>
<li>Able to work overtime during peak seasons when required.</li>
<li>Basic computer proficiency.</li>
<li>Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.</li>
<li>Professional verbal and written communication skills in the English language.</li>
<li>Detail and quality oriented as it relates to accurate and compliant information for medical records.</li>
<li>Strong data entry skills.</li>
<li>Must be able to work with minimum supervision responding to changing priorities and role needs.</li>
<li>Ability to organize and manage multiple tasks.</li>
<li>Able to respond to requests in a fast-paced environment.</li>
</ul>
Bonus points if:
<ul>
<li>Experience in a healthcare environment.</li>
<li>Previous production/metric-based work experience.</li>
<li>In-person customer service experience.</li>
<li>Ability to build relationships with on-site clients and customers.</li>
<li>Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.</li>
</ul>
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. 
The estimated base pay range per hour for this role is:$15—$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. 
For more information about how we collect and use your data, please review our Privacy Policy.

Health Information Specialist I-Temporary

<h3>Job Description</h3>
Job Description
Schedule: Full Time – 80 hours/pay period – Monday to Friday – 8 a.m. to 4:30 p.m.
As a Clinical Support Specialist, you will support clinical operations by managing essential electronic health record workflows, ensuring regulatory readiness, assisting with care coordination tasks, and providing administrative support that strengthens communication and efficiency across the Home Health team. Your work ensures clinicians have what they need to deliver safe, accurate, and meaningful care every day.
At Vivie, we value our people and offer a competitive pay range of $26.15/hr. to $29.32/hr. (hourly non-exempt) based on qualifications, experience, and location. Our comprehensive benefits package includes health coverage, flexible schedules, and professional growth opportunities.
As a Clinical Support Specialist, you will: 
<ul>
<li>Support Clinical Documentation &amp; Workflows – Manage and process client occurrences—including abnormal vital signs, fall reports, infection logs, and key physician communications—within the electronic health record. Place, process, and reconcile orders to support accurate, timely documentation.</li>
<li>Assist with Patient Monitoring &amp; Care – Monitor hospitalized and skilled nursing facility (SNF) patients, providing timely updates to clinical teams regarding discharge readiness or resume-care needs to support seamless continuity of care.</li>
<li>Provide Clinical Team Admin Support – Serve as the primary administrative partner to clinicians by assisting with EHR look-ups, supply ordering, and general workflow tasks that enhance efficiency and accuracy in care delivery.</li>
<li>Enhance Communication &amp; Coordination Across Teams – Assist with patient and facility inquiries, collaborate with internal departments, and support communication that promotes smooth operational flow and high-quality client experiences.</li>
<li>Maintain Compliance &amp; Technology Competency – Stay current with EHR functionality, organizational policies, and CMS requirements – supporting regulatory readiness through accurate processing of face-to-face documentation and other compliance tasks.</li>
<li>Other Duties as Assigned – The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive. </li>
</ul>
This job also requires: 
<ul>
<li>Licensed Practical Nurse (LPN) in State of Minnesota required.</li>
<li>Prior experience in Home Health, Hospice, or healthcare administration strongly preferred.</li>
<li>Proficiency with Homecare Homebase (HCHB) and/or other electronic health record systems.</li>
<li>Excellent organization, prioritization, and follow-through skills.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to solve problems and work efficiently in a fast-paced environment.</li>
<li>Ability to pass state mandated background checks.</li>
<li>Physical capability to perform essential job duties.</li>
<li>Ability to read, write, and speak English to ensure effective communication.</li>
</ul>
Additional Details:
<ul>
<li>Employment Type: Hourly, Non-Exempt</li>
<li>Department: Administration</li>
<li>Travel Requirements: None</li>
<li>This role does not include supervisory responsibilities.</li>
</ul>

Clinical Support Specialist - Home Health

<h3>Job Description</h3>
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. 
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Position Highlights
This is an Onsite Role
<ul>
<li>Full Time: Monday-Friday 8:00 am- 4:30 pm</li>
<li>Location: Peoria IL 61614</li>
<li>Ability working in a high-volume environment.</li>
<li>Processing medical record requests such as: Insurance requests, DDS Requests, Workers Comp Request, Subpoenas </li>
<li>Documenting information in multiple platforms using two computer monitors. </li>
<li>Proficient in Microsoft office (including Word and Excel)</li>
</ul>
Preferred Skills
<ul>
<li>Knowledge of HIPAA and medical terminology </li>
<li>Familiar with different EHR and Billing Systems </li>
<li>Experience working with subpoenas </li>
</ul>
We offer: 
<ul>
<li>Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor</li>
<li>Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) </li>
<li>Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance </li>
</ul>
You will:
<ul>
<li>Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.</li>
<li>Maintain confidentiality and security with all privileged information.</li>
<li>Maintain working knowledge of Company and facility software.</li>
<li>Adhere to the Company's and Customer facilities Code of Conduct and policies.</li>
<li>Inform manager of work, site difficulties, and/or fluctuating volumes.</li>
<li>Assist with additional work duties or responsibilities as evident or required.</li>
<li>Consistent application of medical privacy regulations to guard against unauthorized disclosure.</li>
<li>Responsible for managing patient health records.</li>
<li>Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.</li>
<li>Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.</li>
<li>Ensures medical records are assembled in standard order and are accurate and complete.</li>
<li>Creates digital images of paperwork to be stored in the electronic medical record.</li>
<li>Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.</li>
<li>Answering of inbound/outbound calls.</li>
<li>May assist with patient walk-ins.</li>
<li>May assist with administrative duties such as handling faxes, opening mail, and data entry.</li>
<li>Must meet productivity expectations as outlined at specific site.</li>
<li>May schedules pick-ups.</li>
<li>Other duties as assigned.</li>
</ul>
What you will bring to the table: 
<ul>
<li>High School Diploma or GED.</li>
<li>Ability to commute between locations as needed.</li>
<li>Able to work overtime during peak seasons when required.</li>
<li>Basic computer proficiency.</li>
<li>Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.</li>
<li>Professional verbal and written communication skills in the English language.</li>
<li>Detail and quality oriented as it relates to accurate and compliant information for medical records.</li>
<li>Strong data entry skills.</li>
<li>Must be able to work with minimum supervision responding to changing priorities and role needs.</li>
<li>Ability to organize and manage multiple tasks.</li>
<li>Able to respond to requests in a fast-paced environment.</li>
</ul>
Bonus points if:
<ul>
<li>Experience in a healthcare environment.</li>
<li>Previous production/metric-based work experience.</li>
<li>In-person customer service experience.</li>
<li>Ability to build relationships with on-site clients and customers.</li>
<li>Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.</li>
</ul>
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. 
The estimated base pay range per hour for this role is:$15—$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. 
For more information about how we collect and use your data, please review our Privacy Policy.

Health Information Specialist I

<h3>Job Description</h3>
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. 
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Position Highlights:
<ul>
<li>Temporary Full-Time: Monday-Friday 8:00AM-4:30 PM EST</li>
<li>Location: This role will be performed at one location (Manchester, KY 40962)</li>
<li>Comfortable working in a high-volume production environment.</li>
<li>Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.</li>
<li>Documenting information in multiple platforms using two computer monitors.</li>
<li>Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance </li>
</ul>
You will:
<ul>
<li>Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.</li>
<li>Maintain confidentiality and security with all privileged information.</li>
<li>Maintain working knowledge of Company and facility software.</li>
<li>Adhere to the Company's and Customer facilities Code of Conduct and policies.</li>
<li>Inform manager of work, site difficulties, and/or fluctuating volumes.</li>
<li>Assist with additional work duties or responsibilities as evident or required.</li>
<li>Consistent application of medical privacy regulations to guard against unauthorized disclosure.</li>
<li>Responsible for managing patient health records.</li>
<li>Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.</li>
<li>Prepares new patient charts, gathering documents and information from paper sources and/or electronic health records.</li>
<li>Ensures medical records are assembled in standard order and are accurate and complete.</li>
<li>Creates digital images of paperwork to be stored in the electronic medical record.</li>
<li>Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.</li>
<li>Answering of inbound/outbound calls.</li>
<li>May assist with patient walk-ins.</li>
<li>May assist with administrative duties such as handling faxes, opening mail, and data entry.</li>
<li>Must meet productivity expectations as outlined at a specific site.</li>
<li>May schedules pick-ups.</li>
<li>Other duties as assigned.</li>
</ul>
What you will bring to the table: 
<ul>
<li>High School Diploma or GED.</li>
<li>Ability to commute between locations as needed.</li>
<li>Able to work overtime during peak seasons when required.</li>
<li>Basic computer proficiency.</li>
<li>Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.</li>
<li>Professional verbal and written communication skills in the English language.</li>
<li>Detail and quality oriented as it relates to accurate and compliant information for medical records.</li>
<li>Strong data entry skills.</li>
<li>Must be able to work with minimum supervision responding to changing priorities and role needs.</li>
<li>Ability to organize and manage multiple tasks.</li>
<li>Able to respond to requests in a fast-paced environment.</li>
</ul>
Bonus points if:
<ul>
<li>Experience in a healthcare environment.</li>
<li>Previous production/metric-based work experience.</li>
<li>In-person customer service experience.</li>
<li>Ability to build relationships with on-site clients and customers.</li>
<li>Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.</li>
</ul>
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. 
For more information about how we collect and use your data, please review our Privacy Policy.

<h3>Job Description</h3>
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. 
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
Position Highlights:
<ul>
<li>Full-Time: Monday-Friday 8:00AM-4:30 PM EST</li>
<li>Location: This role will be performed at one location (Maitland, FL 32751)</li>
<li>Comfortable working in a high-volume production environment.</li>
<li>Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.</li>
<li>Documenting information in multiple platforms using two computer monitors.</li>
<li>Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance </li>
</ul>
You will:
<ul>
<li>Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.</li>
<li>Maintain confidentiality and security with all privileged information.</li>
<li>Maintain working knowledge of Company and facility software.</li>
<li>Adhere to the Company's and Customer facilities Code of Conduct and policies.</li>
<li>Inform manager of work, site difficulties, and/or fluctuating volumes.</li>
<li>Assist with additional work duties or responsibilities as evident or required.</li>
<li>Consistent application of medical privacy regulations to guard against unauthorized disclosure.</li>
<li>Responsible for managing patient health records.</li>
<li>Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.</li>
<li>Prepares new patient charts, gathering documents and information from paper sources and/or electronic health records.</li>
<li>Ensures medical records are assembled in standard order and are accurate and complete.</li>
<li>Creates digital images of paperwork to be stored in the electronic medical record.</li>
<li>Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.</li>
<li>Answering of inbound/outbound calls.</li>
<li>May assist with patient walk-ins.</li>
<li>May assist with administrative duties such as handling faxes, opening mail, and data entry.</li>
<li>Must meet productivity expectations as outlined at a specific site.</li>
<li>May schedules pick-ups.</li>
<li>Other duties as assigned.</li>
</ul>
What you will bring to the table: 
<ul>
<li>High School Diploma or GED.</li>
<li>Ability to commute between locations as needed.</li>
<li>Able to work overtime during peak seasons when required.</li>
<li>Basic computer proficiency.</li>
<li>Comfortable utilizing phones, fax machines, printers, and other general office equipment on a regular basis.</li>
<li>Professional verbal and written communication skills in the English language.</li>
<li>Detail and quality oriented as it relates to accurate and compliant information for medical records.</li>
<li>Strong data entry skills.</li>
<li>Must be able to work with minimum supervision responding to changing priorities and role needs.</li>
<li>Ability to organize and manage multiple tasks.</li>
<li>Able to respond to requests in a fast-paced environment.</li>
</ul>
Bonus points if:
<ul>
<li>Experience in a healthcare environment.</li>
<li>Previous production/metric-based work experience.</li>
<li>In-person customer service experience.</li>
<li>Ability to build relationships with on-site clients and customers.</li>
<li>Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.</li>
</ul>
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. 
For more information about how we collect and use your data, please review our Privacy Policy.

<h3>Job Description</h3>
Job Description
Job Title: Tier One (1) Service Desk Technician IT Location: Mercer County Schedule: Full Time
About Us Southern Highlands Community Mental Health Center (SHCMHC) is a Certified Community Behavioral Health Clinic (CCBHC) dedicated to supporting individuals and families with mental health and substance use needs. We are committed to providing compassionate, high-quality care, and our Service Desk plays a vital role in helping our clinicians and staff deliver those services effectively.
Position Summary The Tier One (1) Service Desk Technician serves as the first line of technical support for SHCMHC’s CCBHC operations. This role provides front-line assistance to clinicians and staff, triaging tickets, resolving common IT issues, setting up users and devices, and helping maintain the stability of critical systems such as the Electronic Health Record (EHR), telehealth platforms, and other care-delivery tools. Work is carried out with a strong focus on privacy, empathy, and urgency.
Key Responsibilities
<ul>
<li>Serve as the initial point of contact for IT support requests via phone, email, or ticketing system.</li>
<li>Troubleshoot and resolve common issues related to hardware, software, networking, and user accounts.</li>
<li>Support day-to-day operations of systems including Windows 10/11, Microsoft 365, Teams, OneDrive, and telehealth platforms.</li>
<li>Assist with account provisioning, device setup, and printer/scanner troubleshooting.</li>
<li>Document incidents, resolutions, and escalate complex issues when needed.</li>
<li>Support the protection of sensitive health information in compliance with HIPAA and organizational policies.</li>
</ul>
Minimum Qualifications
<ul>
<li>One (1) year of IT help desk or technical support experience, or relevant education/internship.</li>
<li>Working knowledge of:
<ul>
<li>Windows 10/11 and Microsoft 365 Suite.</li>
<li>Entra ID (Azure Active Directory).</li>
<li>Teams and OneDrive.</li>
</ul>
</li>
<li>Familiarity with ticketing systems and remote monitoring/management tools.</li>
<li>Understanding of basic networking concepts (DHCP, DNS, Wi-Fi, VPN).</li>
<li>Strong written and verbal communication skills; patient, empathetic, and service-oriented.</li>
</ul>
Why Join Us? At SHCMHC, you’ll be part of a mission-driven team where technology directly supports the care and recovery of our community. We offer opportunities for professional growth, training, and the chance to make a meaningful impact every day.

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