<h3>Job Description</h3>
Job Description

Job Title: Teller Supervisor
Reports To: Branch Manager
Location: Fairbanks
Purpose:
This position is responsible for supervising the day-to-day operations of the branch while ensuring staff members are bringing MAC FCU 5-Star commitment to life. Additionally, the Teller Supervisor will play a crucial role in guaranteeing the smooth operation of the branch and assist the Branch Manager, with developing the staff to contribute to the growth of MAC FCU, through educating members on our products and services.
Duties and Responsibilities
<ul>
<li>Lead and supervise the staff and provide guidance, support, and coaching to ensure exceptional service delivery.</li>
<li>Provide staff training and development, conduct morning/evening staff huddles, approve transactions and authorizations, and perform branch opening and closing procedures as required, including security checks. </li>
<li>Handle complex member inquiries or issues and demonstrate high professionalism and problem-solving skills.</li>
<li>Be knowledgeable of MAC’s products and services, answer inquiries, and provide accurate information to members on all types of accounts, products, and services.</li>
<li>Develop and maintain member service standards, policies, and procedures to enhance efficiency and effectiveness.</li>
<li>Ensure all member service activities comply with MAC’s policies, procedures, and regulatory requirements.</li>
<li> Collaborate with other departments to address members' needs and improve the overall member experience.</li>
<li>Foster a positive, inclusive work environment that promotes teamwork, accountability, and continuous improvement. Motivate, inspire, and promote participation in cross-selling MAC’s products and services.</li>
<li>Perform Teller functions.</li>
<li>Cash handling, vault balancing, and reconciliation.</li>
<li>Assist in the Call Center, including answering escalated calls. </li>
<li>In the absence of the Branch Manager, oversee branch operations as assigned.</li>
<li>The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.</li>
</ul>
Experience One year to three years of similar or related experience.
Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Managerial Responsibility: Supervisors/managerial responsibilities are direct or conducted through team leaders. Typically supervises 3-15 employees. 
Interpersonal Skills: Work involves personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve high confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners. Includes the ability to operate coin counting and cash counting machines. Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work-related information.

Teller Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
 Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
<ul>
<li>Complete operational activities while minimizing risks under established policies</li>
<li>Perform routine transactional, operational, and customer support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization</li>
<li>Receive direction from managers and exercises judgment within defined policies and procedures</li>
<li>Escalate questions and issues to more experienced roles</li>
<li>Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions</li>
<li>Identify information and services to meet members financial needs</li>
</ul>
Requirements:
Required Qualifications:
<ul>
<li>6+ months of interacting with customer/member experience, or equivalent demonstrated through work experience, or training.</li>
</ul>
Desired Qualifications:
<ul>
<li>6+ months of experience interacting with people, demonstrated through work experience, education or training.</li>
<li>Member service focus with experience handling complex transactions across multiple systems.</li>
<li>Ability to educate and connect members to technology and share the value of mobile banking options.</li>
<li>Ability to interact with integrity and professionalism with members and team members.</li>
<li>Experience working with others on a team to meet member needs.</li>
<li>Cash handling experience.</li>
<li>Ability to follow policies, procedures, and regulations.</li>
<li>Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss</li>
<li>Well-organized, independent and able to prioritize in a fast-paced environment</li>
<li>Ability to exercise judgment, raise questions to management, and adhere to policy guidelines</li>
<li>Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues</li>
<li>Bi-Lingual a plus</li>
</ul>
Job Expectations:
<ul>
<li>Ability to work a schedule that will include Saturdays</li>
</ul>

PT Teller

<h3>Job Description</h3>
Job Description
The Bank of Tescott is immediately hiring a professional, friendly Bank Teller in Beloit, KS and we want you to join our growing team!
Overview
The ideal candidate will play a vital role in providing excellent financial services to our clients while ensuring accurate cash management and fostering strong customer relationships. As a Teller, you will be responsible for handling transactions, assisting customers with their banking needs, and contributing to the overall efficiency of the bank.
Duties
<ul>
<li>Process customer transactions accurately and efficiently using banking software and equipment.</li>
<li>Assist customers with account inquiries, transactions, and product information.</li>
<li>Manage cash handling responsibilities, including deposits, withdrawals, and balancing cash drawers.</li>
<li>Identify opportunities for upselling bank products and services to enhance customer satisfaction.</li>
<li>Monitor transactions for potential fraud prevention and detection.</li>
<li>Maintain a clean and organized work area while adhering to bank policies and procedures.</li>
<li>Collaborate with team members to ensure smooth operations within the branch.</li>
<li>Enjoys working as a positive, goal-oriented team-player in a professional work environment.</li>
</ul>
Qualifications
<ul>
<li>Previous cash handling experience in financial services, restaurant, or retail is preferred.</li>
<li>Strong cash management skills with a keen attention to detail.</li>
<li>Proficiency in basic math and retail math to ensure accurate transaction processing.</li>
<li>Excellent customer relationship management skills with the ability to build rapport with clients.</li>
<li>Ability to work effectively in a fast-paced environment while maintaining professionalism.</li>
<li>Familiarity with financial sales techniques is a plus.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Previous banking experience is preferred but not required for the right candidate.</li>
</ul>
Join the Bank of Tescott as a Bank Teller and contribute to delivering exceptional service while supporting our clients' financial needs!

Bank Teller

<h3>Job Description</h3>
Job Description
 
SUMMARY:
The position of Teller II is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess 3-5 years of Teller experience.
 
ESSENTIAL FUNCTIONS:
<ul>
<li>Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.</li>
<li>Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.</li>
<li>Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.</li>
<li>May assist in opening and closing the vault daily; assists in balancing vault currency and coin.</li>
<li>Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.</li>
<li>Issues official checks, traveler’s checks and gift cards.</li>
<li>Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.</li>
<li>Performs safe deposit duties by controlling access and assisting customers.</li>
<li>Receives and processes stop payment and hold orders.</li>
<li>Accepts loan, credit card and installment payments.</li>
<li>Balances cash drawer daily and verifies cash being bought from and sold to the vault.</li>
<li>Provides effective customer service and assists in resolving problems within given authority.</li>
<li>Records, files, updates information and sorts’ mail or reports as required.</li>
<li>Answers telephones and directs callers to proper Bank personnel.</li>
<li>Processes teller work through branch capture and assists with imaging research.</li>
<li>May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)</li>
<li>Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.</li>
<li>Type’s routine letters, reports and forms.</li>
<li>Maintains files, copies and faxes documents, and orders and distributes supplies.</li>
<li>Takes steps to ensure security of Branch personnel &amp; Bank procedures.</li>
<li>Fully understands opening/closing procedures, as well as all other security procedures.</li>
<li>May prepare and verify order of shipment of currency.</li>
<li>Completes annual compliance courses.</li>
<li>Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.</li>
<li>Adheres to all levels of our Service Excellence standards.</li>
<li>Performs other duties as required. </li>
</ul>
GENERAL QUALIFICATIONS:
 
Knowledge &amp; Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

<ul>
<li>High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. </li>
<li>Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.</li>
<li>Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.</li>
<li>Excellent organizational and time management skills – ability to work with minimal supervision.</li>
<li>Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.</li>
<li>Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.</li>
</ul>
 
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.
 
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teller II

<h3>Job Description</h3>
Job DescriptionSalary: 
The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. We have been named the Best Places to Work in Maine several times and if you are a professional looking for a career not just a job, you are in the right place! We focus on career development and promotion people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with a contribution up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing and more!
 
The County Federal Credit Union is seeking a positive, ambitious individual to join our team as a Full Time Teller in our Presque Isle branch!
 
Tellers are responsible for promoting our products and services to all members, processing member transactions (deposits, withdrawals, payments and other cash/check transactions), to ensure transactions are processed accurately and efficiently within our balancing procedures, and to provide exceptional member service. Must have great communication skills. This position involves continuous standing and/or walking.
 
This is a great opportunity for a career if you enjoy positively impacting peoples lives and want to contribute to our mission, apply today!
 
Equal Opportunity Employer.

Full Time Teller

<h3>Job Description</h3>
Job Description
Are you looking for an amazing sales and customer service job with daytime hours, paid holidays, and terrific benefits? 
Some of our fabulous benefits include paid time off, flexible schedule, health insurance, dental insurance, vision insurance, retirement plan, and tuition reimbursement. To top it off, CTCU is a great place to work!
Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Bilingual Universal Teller to support our Gurnee branch!
The Bilingual Universal Teller is responsible for delivering exceptional service to members by managing financial transactions, including cash and negotiable instruments, and assisting with a wide range of credit union products and services. Focus on building strong relationships, enhancing member loyalty, and increasing wallet share. Assist members and potential members with their financial needs, including setting up new memberships, explaining services, supporting lending activities, resolving issues, and directing members to the appropriate resources. The Bilingual Universal Teller must be bilingual in Spanish and English.
Basic Expectations for Bilingual Universal Teller: 
<ul>
<li>Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments. Issue money orders, redeem savings bonds, and process wire transfer requests. Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards. Balance cash drawer, negotiables, and daily transactions. Fill orders for currency and coins, and count and record cash deposits in credit union vault.</li>
<li>Welcome members and answers member phone calls; ability to speak with members in an informative, knowledgeable, and helpful manner about CTCU products and services. Provide essential member services, including opening new memberships and managing account ownership changes, and addressing account issues. Corresponds with or interviews loan applicants on all consumer loan products: prepares necessary documents for approval and processes approved loan documents for disbursement/filing, ensuring they are in compliance with credit union policies and legal requirements. Responsibilities also include, but are not limited to, processing stop payments, check orders, address changes, and troubleshooting app-related concerns.</li>
<li>Serve as a Notary Public. </li>
<li>Cross-sell credit union products and services to members. </li>
</ul>
Some of the things we look for in a Bilingual Universal Teller are:
<ul>
<li>Able to communicate effectively via multiple channels (for example, in person, phone, written via email/chat, and video) in Spanish and English is required.</li>
<li>12 months or more of similar or related experience. </li>
<li>Ability to provide top-notch service with every member interaction, including the ability to communicate promotions effectively.</li>
<li>Previous sales experience and proven success in this environment. </li>
<li>Ability to navigate/operate a PC in a Windows-based system with ease.</li>
<li>A high school education or GED.</li>
</ul>
Compensation &amp; Benefits:
Budgeted starting hourly rate: $20.18/hour. This position is eligible for a sales-based incentive. 
This role is eligible for the following benefits: 
Paid Time Off 
<ul>
<li>Generous Paid Time Off</li>
<li>Health Time </li>
<li>Personal/Birthday Day each year - eligible after first year of employment </li>
<li>Bereavement Time </li>
</ul>
Health/Medical - Eligible first of the month following one full month of employment
<ul>
<li>Medical insurance with HMO and PPO plans to choose from</li>
<li>Dental and Vision insurance</li>
<li>Flexible Spending Account </li>
<li>Short and long-term disability insurance, life, and AD&amp;D insurance</li>
<li>Tuition Reimbursement - eligible after one full year of employment</li>
</ul>
Retirement Savings: 
<ul>
<li>401(k) Retirement Savings Plan - eligible to participate in after one full month of employment. </li>
<li>Matching Contributions after 1000 hours of service, 21 years of age, and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly. </li>
<li>Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service, and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested, and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually. </li>
</ul>
 As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law. Job Posted by ApplicantPro

Bilingual Universal Teller

<h3>Job Description</h3>
Job Description
Join Farmers and Merchants Bank as a Retail Banker Teller in Fayetteville, AR, and embark on an exciting journey that combines customer interaction with essential banking services. This onsite position allows you to play a vital role in the community, directly assisting customers with their financial needs and building lasting relationships. You'll work in a relaxed yet professional atmosphere, where problem-solving and integrity are at the forefront of our operations. Your contributions will not only support our customers but also enhance the overall banking experience for the entire community.
You'll also benefit from ongoing training opportunities to further develop your skills and advance your career. You can enjoy great benefits such as Competitive Salary and Paid Time Off. This is a unique chance to grow in your career while making a positive impact in the lives of those around you.
FARMERS AND MERCHANTS BANK and The Bank of Fayetteville: Our Story
Welcome to Farmers &amp; Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do business with as we step into our 80th year of serving unique communities across the State of Arkansas.
What would you do as a Retail Banker Teller 
As a new Retail Banker Teller at Farmers and Merchants Bank, your day-to-day responsibilities will include providing exceptional customer service, accurately processing transactions, and addressing customer inquiries efficiently. You will assist clients with account management, including deposits, withdrawals, and loan payments, while ensuring compliance with banking regulations and our internal safety protocols. Daily tasks will also involve balancing your cash drawer and managing electronic transactions with precision. Your expected schedule is Monday through Friday, from 7:45 am to 5:15 pm each day, allowing for a consistent routine that fosters a collaborative work environment.
During your day, you'll engage with both customers and colleagues, honing your communication skills and gaining valuable insights into our banking products and services. Your role will be integral to creating a welcoming atmosphere for clients while upholding the values of integrity and professionalism that define our organization.
Are you the Retail Banker Teller we're looking for?
To be successful as a Retail Banker Teller at Farmers and Merchants Bank, you'll need strong interpersonal skills to effectively communicate and build rapport with customers. Attention to detail is crucial for accurately processing transactions and balancing your cash drawer. A problem-solving mindset will help you address customer inquiries and resolve issues efficiently, ensuring a positive banking experience for all clients. Additionally, having a professional demeanor is essential in creating a trustworthy environment, as you will be representing the bank in every interaction. Basic mathematical skills are necessary for handling cash and performing transactions with precision.
Moreover, a willingness to learn and adapt to the organization's culture of integrity and safety will enhance your ability to thrive in this role. Strong organizational skills will also help you manage your time effectively throughout your busy day.
Get started with our team!
Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!

Retail Banker Teller I

<h3>Job Description</h3>
 Job Profile 

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's Retail Bank Organization, you will be based in Port St Lucie, FL 34952 at the Midport Branch. Bilingual Spanish preferred.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
<ul>
<li>Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.</li>
<li>Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.</li>
<li>Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.</li>
<li>Applies product and procedural knowledge to solve customer's problems.</li>
<li>Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.</li>
</ul>
 PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<ul>
<li>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li>
<li>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li>
</ul>

<ul>
<li>To learn more about this and other opportunities on our team Watch this video.</li>
</ul>


Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

CompetenciesAccuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work ExperienceRoles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationNo Degree

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit&nbsp;Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at <a href="mailto:AccommodationRequest@pnc.com" target="_blank">AccommodationRequest@pnc.com</a>. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. &nbsp;Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 
 At PNC we foster an inclusive and accessible workplace. &nbsp;We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)
 PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents 

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Teller

<h3>Job Description</h3>
Job Description
Role: Performs transactional duties to serve members by accurately receiving or paying out funds. Maintains accurate transactional records, providing basic cash receipt and payment services per credit union policies and procedures. 
Essential Functions &amp; Responsibilities:
• Receives and processes member financial transactions, including deposits, withdrawals, wire, and loan payments; sells money orders and cashier’s checks to members; makes transfers from member accounts as directed. 
• Balances cash drawer and daily transactions. 
• Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures. 
• Responsible for providing a quality member service experience. Provides routine information concerning services; directs members to appropriate departments for specific information and services. 
• Verifies and posts transactions to member accounts and maintains member and credit union records. 
• Identifies opportunities to cross-sell products or services to members. 
• Performs various miscellaneous tasks, including filing, copying, data input, and answering the phone. 
• Opens and closes the Member Center. 
• Performs other job-related duties as assigned.
Knowledge &amp; Skills: .
Experience: One month to twelve months of similar or related experience. 
Education: A high school education or GED is required. 
Interpersonal Skills: Effective communication with contacts inside and outside the organization is essential. Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others. The role requires a significant level of emotional intelligence. Other Skills: General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate check scanning software, coin counting, and cash counting machines. Maintains confidentiality related to credit union operations and work-related information. 
Physical Requirements: Frequently stands or sits in a stationary position. 
This Job Description is not a complete statement of all the position’s duties and responsibilities

<h3>Job Description</h3>
Job Description
SUMMARY
Under the general supervision of the Call Center Supervisor, the Member Services Officer 2 is responsible for performing a wide range of banking transactions, assisting members with their banking needs and effectively cross-selling products, services and solutions. Some duties may involve working with members via ITM. Promotes and maintains a positive image of CoastHills.
 
ESSENTIAL FUNCTIONS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all functions, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
 
Opens new membership and share accounts and closes all accounts.

Provides services to members by performing basic banking transactions such as deposits, withdrawals, transfers, and loan payments as directed by the Office Procedures Manual (OPM).

Prepares and processes transaction requests by telephone and mail. 

Prepares authorized account charges.

Prepares and processes stop payments/revoke authorizations, check orders, bank wires, money orders, and other services.

Proactively responds to members’ inquiries and requests using product knowledge.

Approves transactions within authorized limits.

Actively explains, promotes and cross-sells Credit Union services, products, programs, and investment opportunities.

Assists members in completing forms and documents.

Resolves errors and member concerns in a timely manner.

Balances cash and coin accurately and maintains appropriate cash levels.

Assists in the training of new employees in the branch.

Remains current on knowledge of Credit Union policies, procedures, and services.

Performs duties as assigned by management and may be assigned to work at any branch

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience 
Minimum one year of customer service and/or cash handling experience in a retail or banking environment.

Certificates, Licenses and Registrations
None.

Knowledge
Within six months of employment: 
Successful completion of core competencies certification.
Knowledge of branch operational activities and basic understanding of lending practices and policies.
Successful completion of Member Services Officer Level 2 certification.

Other Skills and Abilities
Successful completion of pre-employment testing.
Operates a variety of office equipment and machines.
Ability to travel, attend, and participate in training and meetings at various locations.
 
AFFIRMATIVE ACTION/EEO STATEMENT:
 
CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. 
 
For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.

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