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<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Allied Universal® is hiring a Client Security Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
This Client Security Manager will be responsible for multiple clients located between&nbsp;Midland and Carlsbad, Texas.
The ideal candidate is someone who has Law enforcement, military and/or (3) three years of contract or proprietary security management or security supervisor experience.
Preferably someone with Petro-Chem Security management experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Auto Allowance and Fuel Card</li>
<li>Eligible for quarterly and annual bonus</li>
<li>Laptop and company phone</li>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
#LI-EC1&nbsp;&nbsp;&nbsp;
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1359956

Client Security Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Join the world's leading security company!&nbsp;
<ul>
<li>Location: Downtown LA</li>
<li>Pay rate: $70,000 / year </li>
</ul>
Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. &nbsp;The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. &nbsp;The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
<ul>
<li>Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results</li>
<li>Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business</li>
<li>Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention</li>
<li>Engage regularly with clients to share&nbsp;his/her expertise to enhance the value of Allied Universal's offering</li>
<li>Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner</li>
<li>Manage the delivery of services through subordinate team&nbsp;and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required</li>
<li>Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime</li>
<li>Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime</li>
<li>Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability</li>
<li>Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management</li>
<li>Enforce Allied Universal's policies as outlined by the handbooks and executive memos</li>
<li>Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement</li>
<li>Act as liaison between Allied&nbsp;Universal&nbsp;and the customer to foster customer intimacy, including travel to/from face to face meetings</li>
<li>Maintain confidentiality of all information and data</li>
<li>Keep records and prepare accurate and timely reports both manually and through automated methods</li>
<li>Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness</li>
<li>Perform other related duties and responsibilities as assigned or required</li>
<li>Actively participate in community and business related organizations</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor's degree in Criminal Justice, Business Administration or a related field</li>
<li>Minimum three (3) years of experience in a service industry.&nbsp;&nbsp;</li>
<li>Proven strong service orientation, excellent interpersonal, leadership and organizational skills</li>
<li>Ability to develop and grow client relationships</li>
<li>Ability to make decisions and conduct courageous conversations</li>
<li>Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.</li>
<li>Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand</li>
<li>In-depth understanding of financial performance</li>
<li>Ability to work in a team-oriented management environment while having an entrepreneurial attitude.</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience</li>
<li>Contract, proprietary security services or military/law enforcement experience</li>
</ul>
Key Competencies:&nbsp; Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability&nbsp;
BENEFITS: 
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly.&nbsp; Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1334812

Security Client Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Salary: $80,000 / Year + Full Time Benefits
Must have a valid driver's license for 1+ year
2+ Years of Security Experience - Management&nbsp;Experience (upload resume)
Locations can be: Naperville, IL, Chicago, IL, Rosemont, IL, Tinley Park, IL, or Milwaukee, WI
Great Leadership Opportunity&nbsp;with a Growing Company!
Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.
RESPONSIBILITIES:
<ul>
<li>Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results</li>
<li>Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business</li>
<li>Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention</li>
<li>Engage regularly with clients to share&nbsp;his/her expertise to enhance the value of Allied Universal's offering</li>
<li>Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.</li>
<li>Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.</li>
<li>Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability</li>
<li>Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management</li>
<li>Enforce Allied policies as outlined by the handbooks and executive memos.</li>
<li>Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement</li>
<li>Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings</li>
<li>Keep records and prepare accurate and timely reports both manually and through automated methods</li>
<li>Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness</li>
<li>Actively participate in community and business-related organizations</li>
</ul>
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business or a related field</li>
<li>Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry</li>
<li>High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience in successfully building and developing teams</li>
<li>Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business</li>
<li>Proven strong service orientation, excellent interpersonal, leadership and organizational skills</li>
<li>Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.</li>
<li>Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military, and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
</ul>
BENEFITS: 
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1358267

Client Portfolio Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Exciting Opportunity: Salary Leadership Role - $80,000 + Benefits!
Are you ready to take the next step in your career and lead a dynamic team toward success? We are seeking an exceptional individual to join Allied Universal in a leadership role, where you will have the opportunity to make a significant impact. With a competitive salary of $84,860.00, plus a comprehensive benefits package, this position offers not only financial reward but also personal and professional growth. If you're passionate about leadership, strategic decision-making, and driving results, we want to hear from you!
Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.
RESPONSIBILITIES:
<ul>
<li>Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results</li>
<li>Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business</li>
<li>Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention</li>
<li>Engage regularly with clients to share&nbsp;his/her expertise to enhance the value of Allied Universal's offering</li>
<li>Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.</li>
<li>Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.</li>
<li>Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability</li>
<li>Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management</li>
<li>Enforce Allied policies as outlined by the handbooks and executive memos.</li>
<li>Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement</li>
<li>Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings</li>
<li>Keep records and prepare accurate and timely reports both manually and through automated methods</li>
<li>Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness</li>
<li>Actively participate in community and business-related organizations</li>
</ul>
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business or a related field</li>
<li>Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry</li>
<li>High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience in successfully building and developing teams</li>
<li>Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business</li>
<li>Proven strong service orientation, excellent interpersonal, leadership and organizational skills</li>
<li>Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.</li>
<li>Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military, and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
</ul>
BENEFITS: 
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1357819

<h3>Job Description</h3>
Job Description Description:
Job Summary: 
Octopi is a division of Asahi USA reporting up though Asahi Europe and International. In addition to brewing our own beers, Octopi is a leading beverage co-packer currently seeking a dynamic and experienced Client Service Manager to drive business growth, maintain strong relationships with existing clients, and lead a high-performing team. The ideal candidate will be responsible for networking within the beverage industry, sourcing new clients, managing client relationships, and leading initiatives that elevate our client service standards and sales performance.
 
This individual will work closely with the leadership team, attending industry events, generating new leads, onboarding clients, and managing all aspects of client service. The role also requires a relentless focus on customer satisfaction, as well as experience in revenue management and pricing strategies.
 
Primary Responsibilities: 
<ul>
<li>Networking &amp; Business Development:</li>
<li>Develop and execute strategies to network within the beverage industry to identify and engage potential new clients. </li>
<li>Sell available beverage production capacity to new clients, driving sales and revenue growth. </li>
<li>Client Onboarding &amp; Relationship Management:</li>
<li>Oversee the successful onboarding of new clients, ensuring they receive a smooth transition and are integrated effectively into the Octopi systems.</li>
<li>Serve as the main point of contact between Octopi's leadership team and clients, ensuring clear and timely communication.</li>
<li>Establish and implement processes to ensure long-term, strong relationships with clients, focusing on consistent and high-quality service.</li>
<li> Client Service &amp; Communication:</li>
<li>Lead a team of client service professionals, ensuring world-class customer service is provided to all clients.</li>
<li>Maintain a constant focus on client satisfaction by addressing client inquiries, issues, complaints and requests promptly.</li>
<li>Collaborate with internal teams (e.g., planning and logistics) to ensure on-time and in-full deliveries to clients.</li>
<li>Keep up-to-date with the latest customer service technologies, best practices and industry trends.</li>
<li>Lead client discussions around pricing, including price increases, maintaining transparency and effective negotiation strategies.</li>
<li>Sales &amp; Revenue Generation:</li>
<li>Drive revenue generation by creating compelling proposals, including pricing, and converting those proposals into signed contracts.</li>
<li>Lead efforts to expand Octopi's reputation within the industry, leveraging existing clients and new business to further enhance our position as a leading co-packer.</li>
<li>Participate in and attend relevant trade shows and industry events to build brand awareness and engage with potential clients.</li>
<li>Leadership &amp; Team Development:</li>
<li>Provide leadership and direction to the client service team, ensuring alignment with company goals and delivering exceptional service to clients.</li>
<li>Act as a member of the Operating Committee Leadership Team, contributing to the strategic direction and overall success of Octopi.</li>
<li>Process &amp; Procedure Improvement:</li>
<li>Develop and implement processes and procedures to enhance the efficiency and effectiveness of client service operations.</li>
<li>Continuously assess and improve client-facing processes, ensuring Octopi remains a leader in customer satisfaction within the co-packing industry.</li>
<li>Adhere to all PPE and GMP requirements.</li>
<li>Maintain clean, safe, and organized work environment.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Requirements:
Required Skills/Abilities: 
<ul>
<li>Strong communication skills, both verbal and written, with the ability to effectively engage with clients, leadership, and internal teams.</li>
<li>Relentless focus on customer service excellence and a deep understanding of the importance of client relationships in the co-packing business.</li>
<li>Excellent negotiation skills, particularly in managing price increases and contract renewals with existing clients.</li>
<li>Ability to manage multiple projects simultaneously and prioritize effectively.</li>
<li>Ability to work cross-functionally with other departments, such as planning and logistics.</li>
<li>Willingness to travel for industry events, trade shows, and client meetings.</li>
</ul>
Education and Experience: 
<ul>
<li>10+ years of experience in sales and client service within co-packing or related industries, with a proven track record of success in both areas.</li>
<li>Experience leading a client service team and managing a diverse group of professionals.</li>
<li>Strong revenue management experience, with a solid understanding of pricing strategies and negotiations.</li>
<li>Experience with lead generation, business development, and expanding market presence.</li>
</ul>
 
PI684d2ef52744-25405-37271874

Client Service Manager

<h3>Job Description</h3>
Job Description Description:
CreditXpert, the predictive credit score insight platform, helps mortgage lenders leverage credit to extend better, more compelling financing options to every applicant. With its enterprise-ready SaaS platform, CreditXpert helps lenders identify an applicant's near-term credit score potential, generate detailed improvement plans and boost efficiency with AI.
 
Job Overview
As CreditXpert works to develop direct relationships with mortgage lenders, the Client Success Manager will be dedicated to Lender accounts that bridges the gap between sales and product support and will support the client's success from pre-onboarding through renewal. The Client Success Manager will focus on building loyalty to ensure long-term client retention by addressing customer issues and managing performance with the goal of increasing utilization of the platform. 
 
Essential Functions:
As the Client Success Manager, you will be responsible for taking a proactive approach to understanding the customers' business, suggesting new and innovative ways to keep them succeeding by leveraging the CreditXpert platform. An engaged Client Success Manager will be excited to… 
 
<ul>
<li>Works cross functionally to ensure onboarding is successful. This requires that Client Success works to oversee and support onboarding new clients. </li>
<li>Works cross functionally to ensure onboarding is successful. </li>
<li>Fully understand the platform, its functionality, and best practices. </li>
<li>Coordinating internal and external kick-off calls to support onboarding</li>
<li>Coordinate weekly onboarding check-ins between Product, Sales, and Client Success</li>
<li>Support training engagements and successful onboarding tasks in partnership with Product Support; tracking progress and providing reporting in Hubspot</li>
<li>Dig in to understand the lenders' business needs and build relationships with key stakeholders.</li>
<li>Ensure client engagement, platform adoption, and increased utilization through structured and frequent business review meetings – likely quarterly.</li>
<li>Meet and exceed established Client Performance metrics and KPI's.</li>
<li>Leverage the Bird's-Eye-View of the Client Success role to identify challenges impacting multiple clients, forecast trends, and elevate those findings to the product team for consideration. </li>
<li>Monitor client activity, usage, and satisfaction closely and offer solutions before issues occur. </li>
<li>Handle escalated issues; dig in to understand and synthesize the challenge and communicate with internal teams to support an efficient resolution. </li>
<li>Offer solutions to pain points related to usage and find opportunities for the client to leverage the platform to expand their business.</li>
<li>Facilitate and support the Lender Renewal process. </li>
<li>Attend industry events including Trade Shows, getting Onsite, and Zoom meetings as the internal and external SME and as requested by VP and of Sales.</li>
</ul>
 
PM22
Requirements:
Competencies and Criteria for Success
Job Specific Competencies:
<ul>
<li>Client Centric </li>
<li>Technical </li>
<li>Complex Problem Solver</li>
<li>Sense of Urgency </li>
<li>Team oriented</li>
<li>Adaptable </li>
<li>Professional </li>
<li>Detail orientation </li>
</ul>
Do you have the X-Factor? We look for Xceptional people to join our team.
<ul>
<li>Team Player: Are you a joiner? Are you comfortable working outside of the boundaries of your job description to support the company and team? </li>
<li>Respected: Do you value integrity and display leadership qualities? Are you trusted to represent the brand well? </li>
<li>Judiciously Courageous: Are you courageous enough to judiciously speak up? </li>
<li>Composed: Are you composed, respectful, and calm? Do you value outcomes over output? </li>
<li>Accountable: Do you own your work, your decisions, and the outcomes – good or bad? </li>
<li>No Ego: Are you confident without having an ego? Would people say you are an active listener? Do you delegate where necessary, knowing that you can't possibly know it all? </li>
<li>Builder Mindset: Do you have an open mindset? Would you consider yourself a strategic doer? </li>
<li>Focused: Do you easily differentiate between real problems and background noise? </li>
</ul>
 
Required Education and Experience
<ul>
<li>Minimum of 5+ years' experience managing Client Success for a SaaS product. </li>
<li>Proven success in onboarding new clients, tracking client performance, and growing and renewing accounts. </li>
<li>Deep understanding of SaaS products</li>
<li>Firm understanding of the mortgage credit industry, a plus </li>
<li>Bachelors / 4-year degree, a plus</li>
<li>HubSpot CRM experience, a plus </li>
<li>Experience in a start-up environment, a plus</li>
</ul>
 
Additional Details
 
Position Type: Full-Time
This is a full-time position that may require long hours and occasional weekend work.
Classification: Exempt
Category/Level: Functional Manager
Supervisory: No direct supervisory duties.
Travel: 25% - May include industry specific tradeshow participation
 
About CreditXpert Inc.
 
What makes CreditXpert an Employer of Choice
<ul>
<li>Meaningful Mission!</li>
<li>Creative, Performance Driven Culture</li>
<li>Great Healthcare Benefits - most are 100% company paid</li>
<li>Generous Paid Leave </li>
<li>Hybrid Environment and Flexibility to work remote </li>
<li>Stellar Workspace - great location/hassle free parking</li>
<li>Professional Development and Tuition Assistant - we truly value continuous improvement and want to support your journey </li>
</ul>
Who we are
CreditXpert Inc. is a successful software company that enjoys the freedom to chart its own path. Our team is a small, close-knit community, where each person can make a big impact. We are nimble and have thrived for over 20 years in the midst of constant industry and regulatory upheaval. We believe in using our talents to make a positive impact on the world by improving the financial lives of Americans. As lifelong learners, we have a passion for change and we constantly adapt everything (our business, internal processes, tools…). 
We enjoy a wide diversity of backgrounds and opinions, which can lead to passionate debates. We wear multiple hats, often stretch beyond our comfort zone, and see failure as an opportunity to learn. We have fun inventing advanced analytical solutions and creating great user experiences.
 
What we do
In 2000, we started a revolution by exposing the inner workings of the credit scoring industry to consumers, pioneering a new industry. Millions of people have been using our tools to take control of their credit life, gain access to better loans, and save money. More recently, we enabled the mortgage origination industry to replace guesswork with technology when trying to improve credit scores. As a result, more consumers now qualify for a mortgage at a good rate, and thousands of loan officers, mortgage lenders and other businesses can better serve their customers.
 
Benefits
We strive to create a great experience for our team, not just our customers. We want everyone to be excited about their work, fulfilled and worry-free. That's why we offer lots of autonomy, support, and the flexibility you need to balance your life. Our compensation and benefits package ensures that you can focus all your energy on creating value for our customers and the company.
 
Our benefits include a flexible and hybrid work environment, open PTO, performance based annual bonuses, company contribution to 401(k), insurance (medical, dental, vision, ST/LT disability, life), HSA and FSA.
 
Work Environment
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and shared digital files.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
 
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position. Duties, responsibilities and activities may change at any time with or without notice.
 
 
PI5a03aec4943a-25405-37294694

Client Success Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Salary: $80,000 / Year + Full Time Benefits
Must have a valid driver's license for 1+ year
2+ Years of Security Experience - Management&nbsp;Experience (upload resume)
Locations can be: Naperville, IL, Chicago, IL, Rosemont, IL, Tinley Park, IL, or Milwaukee, WI
As the world's largest private security firm, Allied Universal offers unmatched career growth potential in the security industry
Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.
RESPONSIBILITIES:
<ul>
<li>Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results</li>
<li>Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business</li>
<li>Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention</li>
<li>Engage regularly with clients to share&nbsp;his/her expertise to enhance the value of Allied Universal's offering</li>
<li>Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.</li>
<li>Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.</li>
<li>Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability</li>
<li>Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management</li>
<li>Enforce Allied policies as outlined by the handbooks and executive memos.</li>
<li>Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement</li>
<li>Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings</li>
<li>Keep records and prepare accurate and timely reports both manually and through automated methods</li>
<li>Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness</li>
<li>Actively participate in community and business-related organizations</li>
</ul>
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business or a related field</li>
<li>Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry</li>
<li>High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience in successfully building and developing teams</li>
<li>Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business</li>
<li>Proven strong service orientation, excellent interpersonal, leadership and organizational skills</li>
<li>Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.</li>
<li>Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military, and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
</ul>
BENEFITS: 
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1359091

<h3>Job Description</h3>
Job Description
Leading Insurance Agency, AssuredPartners, is seeking a Commercial Lines Account Manager to join our team!
Office Location: 1120 S Capital Of Texas Highway Bldg 3, Austin, TX 78746.
Work Hours: Full time position, hybrid work schedule with flexible start/end times between 7:45am - 5:00pm (in-office requirement for Tuesdays and Wednesdays) 
Our Awesome Benefits/Perks:
<ul>
<li>401K + employer match</li>
<li>Medical, Dental, and Vision Insurance with HSA and FSA options</li>
<li>Pet Insurance</li>
<li>Fitness Center Discounts</li>
<li>Employer-paid life insurance and disability</li>
<li>Voluntary benefits (such as critical illness and accident insurance)</li>
<li>Travel reimbursement</li>
<li>Tuition Reimbursement</li>
<li>Employee Referral Program</li>
<li>Opportunities for growth and promotion up to leadership level</li>
<li>And so much more!</li>
</ul>
Commercial Lines Account Manager - Role Overview:
The Commercial Lines Account Manager will provide a high level of customer service to clients and sales support to the Production team. The Commercial Lines Account Manager position includes collaborating with agency personnel in the production of new and renewal accounts by assisting in selling, marketing, and servicing in keeping with Agency and individual Producer goals. 
Commercial Lines Account Manager - Role Responsibilities:
<ul>
<li>Client Book Growth:
<ul>
<li>Partner with producers to formulate insurance and risk management plans that are tailor-made for clients’ needs</li>
<li>Meet with new prospects and clients in person or virtually</li>
<li>Grow the book of business by new sales or increased coverage limits on existing accounts</li>
<li>Partner with other Agency departments, including Personal Lines and Employee Benefits, to cross-sell new and existing clients</li>
</ul>
</li>
<li>Client Book Management and Retention:
<ul>
<li>Conduct periodic coverage reviews and exposure analyses for clients to ensure appropriate program design and implementation</li>
<li>Maintain records according to Agency standards and processes. Ensure information is properly documented and readily accessible</li>
<li>Oversee daily processes for the book of business including renewal summaries, proposals, change requests/endorsements, binders, certificates, policy checking, audits, and accounting as needed</li>
<li>Maintain follow-up and suspense on outstanding orders, correspondence, audits, reports, claims, and renewal expirations</li>
<li>Reviews insurance and indemnification parts of contracts</li>
<li>Manage account receivables to ensure timely collection of premiums, reconcile accounting discrepancies and follow up on aging receivables</li>
</ul>
</li>
<li>Manage Client Renewal Process:
<ul>
<li>Attend renewal review meetings with Producers and Team Lead to prepare marketing strategies for upcoming renewals</li>
<li>Lead all accounts through the new and renewal process. Market accounts to insurance carriers and brokers as needed</li>
</ul>
</li>
<li>Uphold Strong Personal Relationships and Team Accountability:
<ul>
<li>Maintain proactive communication with clients, producers, and team members including handling client and/or company questions/issues appropriately</li>
<li>Develop strong personal relationships with appropriate insurance carrier personnel and become familiar with carrier product options</li>
<li>Communicate effectively with the team including Producers, Account Executives, Account Coordinators, or Analysts</li>
<li>Continue professional development by attending continuing education courses, seminars, and workshops</li>
</ul>
</li>
</ul>
Commercial Lines Account Manager - Requirements:
<ul>
<li>3+ years of commercial lines account management/client servicing experience managing a high volume workload in a midsize brokerage house required</li>
<li>Active TX State Property and Casualty Insurance license required</li>
<li>Experience working with a construction book of business preferred, but not required</li>
<li>Experience with Insurance Agency Software (Applied Epic preferred)</li>
<li>Proficient in Microsoft Office Suite products (Word, Outlook, Excel, and PowerPoint) preferred</li>
<li>High level of proficiency using online rating systems, maintaining underwriter relationships, and experience working with wholesale brokers</li>
<li>Commit to, utilize, and follow Agency procedures while remaining adaptive/flexible to changing demands of a growing company</li>
<li>The ability to travel locally as required</li>
</ul>
About AssuredPartners:
Joining AssuredPartners offers you the opportunity to excel at one of the fastest-growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality.
As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan &amp; floating holidays, uncapped career growth, and the best people in the industry.
<ul>
<li>Inc. Magazine's Best-Led Companies</li>
<li>Named a "5-Star Brokerage" by Insurance Business Magazine</li>
<li>Ranked #5 in the Insurance Journal's Top 100 Property/Casualty Agencies </li>
</ul>
 Candidates with experience in these roles are great fits for this job:
<ul>
<li>
Account Manager, Account Specialist 
</li>
</ul>
 
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Client Relations Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
Salary: $80,000 / Year + Full Time Benefits
Must have a valid driver's license for 1+ year
2+ Years of Security Experience - Management&nbsp;Experience (upload resume)
Locations can be: Naperville, IL, Chicago, IL, Rosemont, IL, Tinley Park, IL, or Milwaukee, WI
As the world's largest private security firm, Allied Universal offers unmatched career growth potential in the security industry
Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.
RESPONSIBILITIES:
<ul>
<li>Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results</li>
<li>Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business</li>
<li>Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention</li>
<li>Engage regularly with clients to share&nbsp;his/her expertise to enhance the value of Allied Universal's offering</li>
<li>Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.</li>
<li>Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.</li>
<li>Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability</li>
<li>Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management</li>
<li>Enforce Allied policies as outlined by the handbooks and executive memos.</li>
<li>Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement</li>
<li>Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings</li>
<li>Keep records and prepare accurate and timely reports both manually and through automated methods</li>
<li>Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness</li>
<li>Actively participate in community and business-related organizations</li>
</ul>
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business or a related field</li>
<li>Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry</li>
<li>High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience in successfully building and developing teams</li>
<li>Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen</li>
<li>Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business</li>
<li>Proven strong service orientation, excellent interpersonal, leadership and organizational skills</li>
<li>Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.</li>
<li>Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand</li>
<li>Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military, and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
</ul>
BENEFITS: 
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1359097

<h3>Job Description</h3>
Job Description
 Foster interactions, grow impact, see the future.
A Kalamuna Client Relationship Manager (CRM) is a client-facing role that acts as a high-level liaison with client stakeholders and contacts.
You help close the sale by advancing contract execution and buy-in from all parties, and maintain the relationship going forward. In coordination with others, you’ll help form teams and forecast them.
Client satisfaction is your primary mandate. You will be our clients’ trusted ally and confidant. You will empathize with their needs and advocate for their interests to the internal project team. You will act as a conduit who converts expressed or anticipated needs into work within existing contracts, and into opportunities for new work by developing long-term digital strategies and plans with the client.
You can translate technical jargon and communicate with both technical and non-technical team members. You can inspire and entertain, and make friends easily.
Throughout the project lifecycle, you’ll provide budget and timeline oversight and report both to the client and the project’s internal Executive Stakeholder.
You will nurture and grow accounts, seek referrals, maintain references, and identify occasions to promote the value of our work to internal stakeholders and the client’s community in collaboration with Marketing and our social networks.
This position is salaried, with performance-based bonus potential.
Candidates for this full-time (40h/wk) remote position must reside in the US or Canada. If you’re a recruiter or agency, please don’t contact us.
What You'll Do
<ul>
<li>Work with mission-driven organizations, higher education institutions, and government entities that are working to improve people’s lives</li>
<li>Engage toward the end of the sales cycle to support and advance contract execution and buy-in from all parties</li>
<li>Effectively build and maintain trust with clients</li>
<li>Set and reset expectations; at times having difficult conversations to realign partnerships or preserve project margins</li>
<li>Successfully nurture and grow existing accounts including managing renewals, identifying expansion opportunities, and seeking referrals &amp; references</li>
<li>Understand what is strategically relevant to a client’s industry</li>
<li>Identify when new enhancements and initiatives should be incorporated into existing sales proposals and website case studies</li>
<li>Identify when features and deliverables undertaken for other Kalamuna clients should be brought to the attention of clients you maintain relationships with</li>
<li>Develop and execute long-term digital strategies that align with client goals</li>
<li>Leverage subject matter experts for pre- and post-sales strategy</li>
<li>Report on the health of ongoing accounts both qualitatively and quantitatively</li>
</ul>
Qualifications
<ul>
<li>5+ years experience in a similar role in an agency context</li>
<li>Excellent presentation skills and speak the language of strategy</li>
<li>Ability to draft and deliver compelling on-brand presentations, and communicate verbally and in writing with clarity, personality, and professionalism</li>
<li>Fluency with SOWs, MSAs and similar agency contracting vehicles</li>
<li>Experience maintaining deals and relationships in Customer Relationship Management software</li>
<li>Understand the essentials of web strategy, design, and open-source web development in an agency context</li>
<li>Familiarity with Content Management Systems, particularly Drupal and/or WordPress</li>
<li>Ability to work with Marketing, Sales and Senior Leadership to help better express our market position and unique value proposition</li>
<li>Understanding of and experience working with Agile methodologies</li>
</ul>
Bonus Points
<ul>
<li>San Francisco Bay Area roots and/or residency</li>
<li>HubSpot experience</li>
<li>Community outreach – acting as a subject matter expert within our industry</li>
<li>Ability to derive insights from Google Analytics</li>
<li>Experience with client gifting and appreciation strategies</li>
<li>Experience with procuring agency services from the client side</li>
<li>Proposal writing, grant writing or journalism writing experience</li>
<li>Public speaking, student government, stand-up comedy, or other “out-there” experience speaking to groups</li>
</ul>
&nbsp;
Working With Us
People are at the &amp;hearts of everything we do.
Kalamuna is driven by a civic spirit to help socially impactful institutions, nonprofits, and governments better communicate with constituents and do right by the people they serve. We bring digital communications to life for organizations as varied as Fair Trade USA, the American Foundation for the Blind, the Environmental Defence Fund, the Smithsonian, UC Berkeley, Stanford, and the Fine Arts Museums of San Francisco.
Kalamuna’s mission is to empower our clients with the research, strategy, design, and technology that will transform their organizations to better serve the needs of their audiences and communities. Kalamuna aligns itself in this manner to make each of our client’s missions our mission. We seek to be impactful, not only for our clients and partners but for the social good of our communities.
We’re committed to your excellence and continued development; we’re in this together. Kalamuna offers many benefits, including paid holidays, PTO, paid bereavement leave, parental leave, health insurance, long and short-term disability, a continued learning &amp; travel stipend, an equipment fund, and retirement funds with 3% match. We offer flexibility in work hours and accommodations. When pandemic-free, we organize company-wide gatherings like team building workshops, conferencing, and additional fun.
We’re looking for individuals with a broad range of interests and experiences to be their authentic selves. Your story, your passion is what interests us most. Meet some of our team at <a href="https://youtu.be/K1rtt6oKGEs" target="_blank">https://youtu.be/K1rtt6oKGEs</a>.
Commitment to Diversity
Kalamuna is committed to eradicating institutional discrimination and bias and to uplifting the lived experiences of all underrepresented communities.
As such, Kalamuna welcomes applications from all backgrounds, particularly from people of color; women; LGBTQ2S+ people; immigrants or refugees; people who are differently-abled; and people from low- or moderate-income backgrounds. Kalamuna is an equal opportunity, affirmative action employer and does not discriminate in its employment decisions on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, disability status, veteran status, military obligations, marital status and policy party affiliation, or on any other basis that complies with applicable laws.
If you’re a recruiter or agency, please don’t contact us. No exceptions.
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