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<h3>Job Description</h3>
Job Description
Changing Lives Shaping The Future
 
Job Title : Client Services Program Manager Salary: $77,968.80 Job Status : Full Time Work Base : Vancouver&nbsp;Area
Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.
SAILS Washingtonis an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values. All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.
Benefits we Provide:
<ul>
<li>
Medical, Vision and Dental Insurance
</li>
<li>
Voluntary Short-term and Long-term Disability
</li>
<li>
Employee Assistance Program (EAP)
</li>
<li>
Company Paid Basic Life Insurance &amp; ADD plus Voluntary Life Insurance
</li>
<li>
Accrued Paid Time Off
</li>
<li>
Unlimited Peer Referral Program
</li>
<li>
On-Demand Pay!!
</li>
<li>
Working Advantage employee discount program
</li>
<li>
Health Savings Account (HSA)
</li>
<li>
Flexible Savings Account (FSA)
</li>
<li>
401(K)
</li>
<li>
Capella University Discount
</li>
</ul>
Essential Duties and Responsibilities:&nbsp;
Oversight and Management of the Residential Services Department:
<ul>
<li>Provide weekly reports to the Residential Director; including updates on ongoing issues, items that the Director has requested to be addressed, concerns with supervisor and development, client needs, disciplinary actions completed, guardian concerns and follow ups.</li>
</ul>
Client Services:
<ul>
<li>Ensuring SAILS and Washington State policies are being followed, clients are receiving necessary services.</li>
<li>Work hours are typically Monday-Friday 8:30-5:00 pm but may require extra hours as needed for training, emergencies and high work volumes in the evenings and at weekends. On Call hours included after hours and on weekends. Must find approved on-call coverage when planning on being out of town or unavailable.</li>
<li>Responsibilities include being on call to direct reports (supervisors), Behavior Support Team, and Washington Residential Director in the event of behavioral episodes or medical emergencies that require immediate response. Be available via phone to support employees, Supervisors and Director with challenging behaviors, staffing emergencies, medical emergencies and other support as needed.</li>
<li>Attending all annual Person-Centered Service Plan (Assessments) meetings.</li>
<li>Ensure client annual plan annual Individual Plan, Positive Behavior Support Plan, Refusal of Services Plans and Restrictive Procedure plans are written within required timelines.</li>
<li>Work with Behavior Specialist to ensure behavior data is collected, reviewed and analyzed every six months to ensure behaviors are being tracked and plans are effectively implemented.</li>
<li>Complete Semi-Annual plan reviews with Program Supervisors and Behavior Team to ensure client goals are being implemented and that progress is being documented.</li>
<li>Maintains positive relationships with stakeholders, clients, families, guardians and other agencies that are involved in clients’ care and support.</li>
<li>Attending meetings with guardians and case managers to ensure clients’ and guardians’ concerns are addressed and solutions developed.</li>
<li>Other Duties as assigned.</li>
</ul>
Required education and experience:
<ul>
<li>High School Diploma</li>
<li>2 years’ experience working with Clients with Disabilities</li>
<li>3 years Supervisory experience</li>
</ul>
Preferred education and experience:

<ul>
<li>Bachelor’s Degree in Human Services or related field</li>
</ul>
<ul>
<li>3+ years working with people with disabilities.</li>
<li>5+ years managing teams </li>
</ul>
Training Expectations:
<ul>
<li>Received training from DDA regarding writing IISPs and PBSPs</li>
<li>Nurse’s Aide Registered (NAR) and able to be Nurse Delegated</li>
<li>Certified in Crisis Prevention Institute, Right Response, or other similar training.</li>
<li>Certified in CPR/First Aid</li>
</ul>
Ongoing eligibility qualifications:

<ul>
<li>Complete and pass the background check screening upon hire and every two years thereafter, or as&nbsp;requested.</li>
<li>Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.</li>
</ul>
Complete a minimum of 12 hours of continuing education annually.
SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate &amp; Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments. 
 
Providing Excellent Support and Advocacy&nbsp;&nbsp;
PandoLogic. Keywords: Client Services Manager, Location: Vancouver, WA - 98661 , PL: 596795126

Client Services Program Manager

<h3>Job Description</h3>
Job Description
Client Accounting Manager/Controller Rudler, PSC is seeking a Client Accounting Manager/Controller to add to our growing team. &nbsp;
Rudler, PSC offers work/life balance with a flexible work schedule in a high-growth, energetic, supportive environment. Benefits offered include a retirement plan, health, vision and dental insurance, short-term and long-term disability, life insurance, cell phone reimbursement, gym membership reimbursement and PTO. Are you looking for a position that offers multiple possibilities for upward mobility? Here, you will find very favorable conditions for career advancement. Positions are available on a part-time or full-time basis. Positions are available&nbsp;in person, hybrid, or remote schedules as well.&nbsp;
The CAS manager position is responsible for identifying client accounting, internal control, and financial reporting deficiencies to provide recommendations for process improvements using automation technology and accounting best practices. Additionally, this position includes implementation of software applications, preparation of account reconciliations, and delivery of financial reports to enhance the accuracy and relevancy of results. &nbsp; As an Accounting Manager, your responsibilities will include:
<ul>
<li>Working with multiple clients, in a wide variety of industries.</li>
<li>Overall day-to-day management and oversight of client engagements.</li>
<li>Performing/reviewing balance sheet account reconciliations.&nbsp;</li>
<li>Reviewing client financial information and general ledger detail for the purposes of completeness. accuracy, and proper account classification.&nbsp;</li>
<li>Preparing of financial statements and key management reports for reporting purposes.</li>
<li>Client budgeting</li>
<li>Assist Tax Specialists with preparation and planning for businesses and business owners</li>
<li>Supervising and management of accounting staff</li>
</ul>
Our Client Accounting Managers use a variety of accounting packages and tools, including:
<ul>
<li>QuickBooks Desktop and Online</li>
<li>Bill.com</li>
<li>Various Payroll Providers</li>
</ul>
Daily and Monthly Responsibilities:
<ul>
<li>Ensure client accounting services are provided in a timely, accurate and professional manner.</li>
<li>Own client relationships as a business advisor to clients, by providing valuable insights, offering advice on future planning and training client users on enhanced processes.</li>
<li>Collaborate with team providing client accounting services pertaining to general accounting and financial reporting. This includes tasks such as ensuring the accuracy of account balances, performing account reconciliations, reviewing journal entries and financial statements.</li>
<li>Complete final review and approve all client deliverables (standard and complex).</li>
<li>Practice effective two-way communication by proactively communicating and/or asking for status of work, asking/answering questions in a timely manner, and/or seeking clarity when needed in order to keep work progressing.</li>
<li>Continuously evaluate processes and procedures within the client services and implementation functions, with emphasis on implementing efficiencies.</li>
<li>Bring forward solutions to increase efficiency and productivity and share ideas and recommendations on running profitable engagements.</li>
<li>Manage time and projects effectively by communicating frequently with engagement team members and delegating work as appropriate.</li>
<li>Supervise and develop team members with a focus on developing core accounting and advisory skills and competencies through effective and timely review and feedback of staff work and/or client interactions.</li>
<li>Continuously invest time in understanding existing and emerging technology applicable to our clients and services.</li>
</ul>
 Desired Skills, Abilities, and Characteristics
<ul>
<li>At least 5 years of demonstrated experience</li>
<li>Active CPA license preferred, but not required.</li>
<li>Bachelor’s Degree in Accounting or related field.</li>
<li>Excellent analytical, mathematical, and critical thinking skills.</li>
<li>Highly motivated and the ability to work independently, with minimal supervision.</li>
<li>Detail oriented and the ability to prioritize and focus in a high-paced, multi-tasking environment.</li>
<li>Strong written and communication skills.</li>
<li>Proficiency with QuickBooks Online</li>
<li>Proficiency with Microsoft Excel, including Lookups and Pivot Tables</li>
<li>A passion for client service and a focus on streamlining accounting processes &nbsp;</li>
</ul>
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081gIARdGG

Client Accounting Manager/Controller

<h3>Job Description</h3>
Job Description
Client Accounting Services Manager
Blue &amp; Co., LLC is a dynamic and innovative accounting and advisory firm focused on providing expertise to growth-oriented entrepreneurial clients. We are seeking a dedicated Client Accounting Services (CAS) Manager to join our Cincinnati, OH office. In this role you will help drive our strategic growth initiatives while delivering exceptional client service and providing strong guidance and mentorship to our existing staff. This role will focus on Construction and Manufacturing clients but may gain exposure to other industries as well.
 
Responsibilities:
• Provide “Controller-level” Accounting and Finance services and leadership to clients mainly in the Construction and Manufacturing industries.
• Provide external and on-site support to clients, helping them solve complex accounting and system issues, and providing strategic direction in financial decisions.
• Build and expand relationships with client and community contacts; contribute to the overall marketing and growth efforts of the Cincinnati office and the firm.
• Drive the implementation of best practices and efficiencies in relation to client engagement, market growth, and staff/team workflows.
• Proactively work with Tax teams to provide tax planning and preparation support
• Perform various other duties to support the continued growth and success of the CAS Team
Qualifications:
• 10+ years of experience which includes a combination of Public and Corporate Accounting experience, primarily in the Construction and/or Manufacturing industries.
• Strong accounting software skills, including QuickBooks (required). Additional experience with ERP systems and accounting construction industry specific software packages, (Computerease, Foundation, Sage &amp; Viewpoint) is highly desired.
• CPA preferred
• Proven ability to lead a team, execute on strategy and develop team members
• Demonstrated ability to oversee and manage engagements, prioritize engagements, and supervise/motivate staff
• Ability and desire to drive business growth and new client acquisition.
• Well-organized, able to multi-task and prioritize, attentive to detail and possess solid interpersonal communications skills.
• Strong sense of diplomacy and tact; ability to build rapport with clients across various levels and functions including C suite
 
#LIHybrid

Client Accounting Services Manager

<h3>Job Description</h3>
Job Description
About the Position We are currently seeking an experienced Client Manager/Business Development Manager to join our growing team in Florida (Tampa, Orlando or Jacksonville preferred). The ideal candidate possesses 10+ years of related experience and wants to grow, collaborate, and innovate. In this position, the successful candidate will assist the Market Leader with sales strategy and enthusiastic implementation of the strategy through active client contact, relationship building, knowledge gathering, market engagement, project pursuits, proposal writing, and other activities to help the firm grow. Projects will span across multiple markets and geographies affording opportunities for broadening knowledge and deepening skill sets related to design projects. We are seeking someone who can be an independent self-starter.
Responsibilities
<ul>
<li>Identify, research and develop new prospects and business opportunities</li>
<li>Develop and maintain positive relationships and monitor client satisfaction with existing clients to foster repeat business</li>
<li>Establish annual growth metrics by overseeing pipeline prioritization and fulfillment to ensure achievement of goals</li>
<li>Develop and execute short and long-term sales plans</li>
<li>Participate in strategic planning, development, and the implementation of business development and marketing programs</li>
<li>Track leads and maintain database for the region using CRM</li>
<li>Play a leading role in the development of strategy, pipeline, and proposal management lifecycle from opportunity development to proposal submission and project kickoff</li>
<li>Assist / oversee proposal preparation and presentations</li>
<li>Maintain a diverse network of relationships including people of influence within our industry, key community partners, strategic partners, and prospective clients</li>
<li>Participate in professional associations and attend networking functions to include clients and the community, and provide feedback and information on markets and trends</li>
<li>Perform other duties as assigned</li>
</ul>
Experience and Qualifications
<ul>
<li>Bachelor's degree or higher in Architecture or Engineering from an accredited college or university and 10+ years' related experience and/or training</li>
<li>Licensed Architect or PE is preferred</li>
<li>Extensive experience in the delivery of A/E projects within Higher Education, K-12 or State Government is required</li>
<li>Current client management/business development experience working within Florida having relevant and immediate sales contacts</li>
<li>Ability to build strong relationships with clients and staff</li>
<li>Ability to gain insights and help set strategy for client relationships and sales</li>
<li>Ability to work well within a team environment, positive attitude, multi-task, and self-motivated to produce high quality work</li>
<li>Ability and desire to learn and grow professionally</li>
</ul>
Additional Information Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.
Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered. Learn more about Pond’s comprehensive benefits offerings here.
All offers of employment made by Pond &amp; Company are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at Pond in compliance with program policy as well as state and federal regulations. Additionally, offers may be contingent upon the successful completion of a pre-employment drug and alcohol test. Equal Opportunity Employer We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:hrdepartment@pondco.com" target="_blank">hrdepartment@pondco.com</a>. Apply for this position at careers.pondco.com.We are always looking for driven professionals of all disciplines to join our fast-growing company. For more information on our services, clientele, or employment opportunities, visit our website at <a href="http://www.pondco.com" target="_blank">www.pondco.com</a>.
 Should you run into any issues in completing the application, please reach out to <a href="mailto:recruiters@pondco.com" target="_blank">recruiters@pondco.com</a> for assistance.
Company DescriptionPond is a progressive, full-service architecture, engineering, planning and construction firm providing quality services to government, corporate and private sector clients throughout the world. We help clients achieve their missions by being Responsive People and Real Partners. Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond’s staff of 600+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion – and everything in between – with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta’s #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents. Equal Opportunity Employer We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:hrdepartment@pondco.com" target="_blank">hrdepartment@pondco.com</a>. 
<h3>Company Description</h3>
Pond is a progressive, full-service architecture, engineering, planning and construction firm providing quality services to government, corporate and private sector clients throughout the world. We help clients achieve their missions by being Responsive People and Real Partners.\r\n\r\nPond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond’s staff of 600+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion – and everything in between – with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta’s #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents.\r\n\r\nEqual Opportunity Employer\r\n\r\nWe are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:hrdepartment@pondco.com" target="_blank">hrdepartment@pondco.com</a>.

Client Manager (Architectural/Engineering)

<h3>Job Description</h3>
Job DescriptionReady to make a meaningful impact while growing your career?
BAYADA Home Health Care is looking for a Client Services/ Intake Manager to join our Assistive Care State Programs office in Charlotte, NC – and we want you on our team!
If you're a dynamic, motivated professional who thrives in a fast-paced, people-focused environment, this is your chance to step into an exciting role where you can build relationships, problem-solve, and help deliver top-quality home health care.
Why This Role?
<ul>
<li>Make a Difference: Help ensure our clients receive compassionate, high-quality home health care.</li>
<li>Fast-Paced &amp; Rewarding: Manage client services, coordinate care, and proactively grow your caseload.</li>
<li>Career Growth: We recognize talent! Advance within a company that values your ambition and leadership.</li>
<li>Strong Team Culture: Work alongside a supportive team that's passionate about making a real impact.</li>
</ul>
What You'll Do as a Client Services/ Intake Manager:
<ul>
<li>Deliver Exceptional Service – Ensure clients receive outstanding home health care with compassion and reliability.</li>
<li>Manage &amp; Coordinate Care – Oversee scheduling, client needs, and service coordination.</li>
<li>Build Relationships – Develop strong connections with clients, caregivers, referral sources, and community partners.</li>
<li>Grow &amp; Expand – Manage and proactively increase your caseload to help more clients in need.</li>
<li>Collaborate &amp; Lead – Partner with Clinical Managers to provide support and supervision to field employees.</li>
<li>Monitor Performance – Oversee key metrics and ensure efficient fiscal management of your caseload.</li>
</ul>
What We're Looking For:
<ul>
<li>Bachelor's degree (Required)</li>
<li>Experience in healthcare, home care, or medical office preferred</li>
<li>Supervisory experience is a plus</li>
<li>Proven ability to take on increasing responsibility &amp; meet goals</li>
<li>Ambitious, motivated, and eager to grow</li>
<li>Strong computer skills (EMR experience a plus!)</li>
<li>Excellent communication &amp; interpersonal skills</li>
</ul>
Why You'll Love BAYADA:
<ul>
<li>Award-Winning Workplace: Recognized by Newsweek, Forbes, and Glassdoor as one of the best places to work</li>
<li>Competitive Pay &amp; Weekly Paychecks</li>
<li>Monday-Friday Schedule (No Nights or Weekends!)</li>
<li>Comprehensive Benefits Package: Paid holidays, PTO, vision, dental, medical, employer-paid life insurance, 401(k) with match, and more</li>
<li>Endless Growth Opportunities: We invest in you and your future</li>
<li>Supportive Team &amp; Positive Culture</li>
<li>Small, Local Team with National Company Stability</li>
</ul>
Be part of something bigger than a job—join BAYADA Home Health Care and help us change lives every day.
Apply now and start your journey with a company that truly values you.
Learn more about BAYADA's benefits: <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a>
#LIRX
#joinBayada-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services/Intake Manager

<h3>Job Description</h3>
Job DescriptionFlex Technology Group is the largest and most respected Managed Print Solutions provider in the nation. For more than 15 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.&nbsp;Do you enjoy providing world class service and support to customers/clients?&nbsp; If you answered yes, this role is what you have been searching for.&nbsp;FTG is looking for a Client Relationship Manager who will work with existing customers to foster and grow existing business opportunities and improve account profitability. Become the key relationship with all levels of your clients to deliver unparalleled service and support. Unlock your earning potential!&nbsp;To be considered for this in office role, you must have the ability to travel up to 25% including overnight stays.&nbsp;Salary range: 60k-65k+ bonuses.&nbsp;What you will do:&nbsp;
<ul>
<li>Support your customers day-to-day needs</li>
<li>Works closely with customer contacts, customer’s end user community, and FTG internal resources to fulfill Service Level Agreements (SLA’s)</li>
<li>Ultimately responsible for customer satisfaction, retention, growth, and profitability of account base</li>
<li>Act as the primary point of contact for all aspects of the contractual relationship with the customer</li>
<li>Work closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables management</li>
<li>Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution</li>
<li>Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.</li>
<li>Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources in order to ensure a collective approach to customer needs.</li>
<li>Onboard new customers</li>
</ul>
What you provide:&nbsp;
<ul>
<li>Experience with managing projects with multi-disciplined team members</li>
<li>Significant experience interacting with customers, including executives</li>
<li>Strong analytical and MS Office skills</li>
<li>Ability to develop and strengthen relationship with Customer</li>
<li>Ability to travel, as necessary, to meet customer and internal needs</li>
<li>High energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all work</li>
<li>Strong analytical and reasoning abilities. Able to develop business processes after evaluating multiple solutions.</li>
<li>Well-developed interpersonal skills. Ability to get along well with diverse personalities—mature—flexible.</li>
<li>Excellent communication skills, written and verbal</li>
<li>Must be at least 21 years of age or older</li>
<li>Must have a valid driver’s license issued in your state of residence</li>
</ul>
Education&nbsp;
<ul>
<li>BA/BS/BBA Degree in Business or equivalent experience</li>
</ul>
Why you should apply:&nbsp;
<ul>
<li>Top Benefits and great PTO package</li>
<li>Excellent growth and advancement opportunities</li>
<li>People 1st Culture</li>
<li>Company sponsored and encouraged DEI Alliance and Employee Resource Groups</li>
</ul>
FloTech, a&nbsp;Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment.&nbsp; The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.&nbsp; This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.&nbsp;

Client Relationship Manager

<h3>Job Description</h3>
Job DescriptionMarken employees are Moving Our World Forward by Delivering What Matters. Great benefits, pay and growth potential. Come make your mark at Marken!&nbsp;About Marken&nbsp;Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide.&nbsp;Main Purpose:&nbsp;The&nbsp;Client Relationship Manager&nbsp;will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.&nbsp;&nbsp;Main Duties and Responsibilities:&nbsp;
<ul>
<li>Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.</li>
<li>Advise customers of latest booking times and documentation required. Booking and processing shipment requests within Marken’s internal database and generating and verifying shipping documentation.</li>
<li>Manage and mentor any Customer Service agent direct reports ensuring compliance within day-to-day activities.</li>
<li>Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.</li>
<li>Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.</li>
<li>Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.</li>
<li>Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.</li>
<li>Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.</li>
<li>Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.</li>
<li>To be commercially aware, dealing with internal and external customers to increase business profitability.</li>
<li>To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.</li>
<li>To build and maintain strong relationships with all internal departments and work as part of a team.</li>
<li>Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.</li>
<li>The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.</li>
<li>Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.</li>
<li>Identify weak shipping routes in terms of service expectation and profitability.</li>
<li>Serve as Presto Champion for Branch (if applicable).</li>
<li>Perform additional duties as assigned.</li>
</ul>
&nbsp;Required Qualifications:&nbsp;
<ul>
<li>2+ years’ experience managing a Customer Service function and ability to lead with excellent teamwork skills</li>
<li>Experience within the Courier or Freight Industry</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong ability to work well with key decision makers</li>
<li>Ability to influence others to ensure business targets are met</li>
<li>Able to translate your skills to other employees through training and mentoring</li>
<li>Excellent problem solving and prioritization skills essential</li>
<li>Strong Microsoft Word and Excel expertise and PC literacy</li>
<li>Flexibility in working hours required and ability to provide Weekend coverage as needed for shift work required in Customer Services</li>
</ul>
Desired Qualifications:&nbsp;
<ul>
<li>Bachelor’s degree in a related field or equivalent experience</li>
<li>Understanding of Central Lab and Clinical Trial supplies industry desired</li>
<li>Logistical Track &amp; Trace experience</li>
<li>International Logistics knowledge</li>
<li>Complete and thorough understanding of Aviation/Airline Networks</li>
<li>Knowledgeable in International Trade</li>
<li>Strong Project Management expertise</li>
</ul>
&nbsp;Marken&nbsp;offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 1,900 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Additional services such as ancillary material sourcing, storage and distribution, shipment lane verification and qualifications, as well as GDP, regulatory and compliance consultancy add to Marken’s unique position in the pharma and logistics industry.&nbsp;EEO and VETERAN Employer&nbsp;

<h3>Job Description</h3>
Job Description
Title:
Client Relationship Manager
Job Purpose:
The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities:
<ul>
<li>Improve customer service experience, create both engaged customers and employees; facilitate organic growth</li>
<li>Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery</li>
<li>Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures</li>
<li>Establishing and communicating service metrics; monitoring and analyzing results; implementing changes</li>
<li>Take ownership of customer issues and follow problems through to resolution</li>
<li>Set a clear mission and deploy strategies focused towards that mission</li>
<li>Analyze statistics and compile accurate reports</li>
<li>Keep ahead of industry developments and apply best practices to areas of improvement</li>
<li>Control resources and utilize assets to achieve qualitative and quantitative targets</li>
<li>Maintain an orderly workflow according to priorities</li>
<li>Improve customer service quality results by studying, evaluating, and re-designing processes</li>
</ul>
Requirements:
<ul>
<li>Bachelor’s degree in a related field</li>
<li>2+ years experience managing a Customer Service function</li>
<li>Understanding of Central Lab and Clinical Trial supplies industry desired</li>
<li>Ability to think strategically and to lead</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong client-facing and communication skills</li>
<li>Excellent knowledge of management methods and techniques</li>
<li>Ability to translate your skills to other employees through training and mentoring</li>
<li>Advanced troubleshooting and multi-tasking skills</li>
<li>Flexibility in working hours and ability to provide weekend coverage as needed</li>
</ul>
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.

<h3>Job Description</h3>
Job Description
You have been an elite athlete your entire life. From rec sports to collegiate athletics, you have lived a life built around hard work and competition. A determination to succeed has lived in you and you know you are destined for greatness. Life after a collegiate sports career can seem daunting. If you find yourself in the middle of the transition challenge, bridge that gap and begin a successful business career with our firm.
Our team harnesses the qualities that allowed you to succeed in athletics, contextualizes them for the business world, and provides you with the training and opportunities you need to turn those qualities into a successful business career.
We are more than a marketing firm. We are a growing organization driven by results, passionate about exploring potential and dedicated to obliterating the boundaries that define success. The goal of the Junior Client Account Manager is to exceed client expectations and provide superior brand representation. We are a team of achievers, leaders, and visionaries. Our culture is built on the idea that through teamwork, and strong leadership, every dedicated professional can see their career goals manifest in exceedingly exceptional ways.
We deliver results. Our Junior Client Account Managers diligently work to provide the best possible outcome for both clients and consumers. Building upon existing marketing campaigns, managing client accounts, and ensuring a continual brand presence in the marketplace are just a few ways our Junior Client Account Managers provide consistent results and consummate client satisfaction.
RESPONSIBILITIES OF THE JUNIOR CLIENT ACCOUNT MANAGER INCLUDE:
<ul>
<li>
Exceeding weekly goals both as an individual and as a team
</li>
<li>
Relationship building with current and prospective clients
</li>
<li>
Effectively executing marketing and sales campaigns
</li>
<li>
Sharing marketing strategies and attending/leading strategy breakout sessions among peers
</li>
<li>
Professional Networking
</li>
<li>
Attending professional and personal career-building conferences and seminars
</li>
<li>
Managing client accounts
</li>
</ul>
PROSPECTIVE JUNIOR CLIENT ACCOUNT MANAGER REQUIREMENTS:
<ul>
<li>
Strong interpersonal skills
</li>
<li>
Critical thinking and problem solving
</li>
<li>
Positive Attitude
</li>
<li>
Ability to work in a fast-paced, results-driven environment
</li>
<li>
Self-Starter
</li>
<li>
Ability to work as a team and independently
</li>
<li>
Strong work ethic
</li>
</ul>
The Junior Client Account Manager is an ENTRY LEVEL position, therefore no prior experience is required for the position and full training is provided. However, the following qualifications will set candidates apart:
<ul>
<li>
Associate's degree in a related field or internship experience
</li>
<li>
Leadership experience; team, club, group, greek life, organizational
</li>
<li>
Prior marketing, advertising or sales, retail, service, and hospitality industry work history
</li>
<li>
Proven customer success track record
</li>
<li>
Coursework in one or more of the following:
<ul>
<li>
Marketing / Advertising
</li>
<li>
Management / Sports Management / Entrepreneurship
</li>
<li>
Administration
</li>
<li>
Public Relations /Communications
</li>
<li>
Business / Team Development
</li>
</ul>
</li>
</ul>
#LI-Onsite

Junior Client Account Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
R25_0006217
Hybrid in Bentonville, AR
Job Description 
Associate Client Manager (CPG Insights)&nbsp;
ABOUT THIS JOB&nbsp;
As an Associate Client Manager - Customer Success &amp; Insights, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This position focuses on developing an understanding of the clients' business needs &amp; challenges while providing core analytical support, report-based activities, trusted consultation, and problem-solving to support growth.&nbsp;&nbsp;
This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.&nbsp;&nbsp;&nbsp;
RESPONSIBILITIES&nbsp;
<ul>
<li>
Partner with clients to set objectives that drive business impact and maximum value&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Build/maintain strong relationships and deep expertise with adaptability, urgency, positivity&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Understand client structure and organization&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Leverage NielsenIQ solutions and apply industry knowledge, conduct issue-based analyses with clear proactive insights and action-oriented recommendations&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Drive strategic thought leadership, leveraging NielsenIQ tools and assets&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Identify opportunities for increased partnership and elevate to sales partners&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Ensure on-time delivery of solutions to achieve forecasted revenue on-time&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Lead client discussions, providing proactive insights and action-oriented recommendations&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Work with internal partners to ensure timely delivery of monthly data and reporting&nbsp;&nbsp;&nbsp;
</li>
</ul>
A LITTLE BIT ABOUT YOU&nbsp;&nbsp;
You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.&nbsp;&nbsp;&nbsp;
Qualifications 
QUALIFICATIONS&nbsp;
<ul>
<li>
College/University undergraduate or Masters degree&nbsp;
</li>
</ul>
<ul>
<li>
Experience using Syndicated POS Data &amp; Panel Data a plus!&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
2-3 years of Consumer Packaged Goods industry experience preferred&nbsp;&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Experience with data analysis &amp; visualizing insights, preferably with NielsenIQ Solutions&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Experience working with complex client relationships and client issue resolution&nbsp;
</li>
</ul>
This role has a market-competitive salary with an anticipated base compensation of the following range: $64-75k. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.
 Additional Information 
Our Benefits
<ul>
<li>Flexible working environment</li>
<li>Volunteer time off</li>
<li>LinkedIn Learning</li>
<li>Employee-Assistance-Program (EAP)</li>
</ul>
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:&nbsp;<a href="https://nielseniq.com/global/en/news-center/diversity-inclusion" target="_blank">https://nielseniq.com/global/en/news-center/diversity-inclusion</a>

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