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<h3>Job Description</h3>
Job Description
Summary
The Surgery Scheduler plays a vital role in supporting patients and physicians by managing all aspects of surgical scheduling. This position ensures accurate coordination of pre-op and post-op appointments, insurance verification, authorizations, and operating room scheduling. Acting as the main liaison, the Surgery Scheduler provides patients with a seamless experience before, during, and after surgery while ensuring compliance and efficiency across clinical, administrative, and billing processes.
Requirements
<ul>
<li>
High School Diploma or GED.
</li>
<li>
2+ years of surgery/procedure scheduling experience.
</li>
</ul>
Preferred:
<ul>
<li>
Experience in an Orthopedic setting.
</li>
<li>
Interest in temp-to-perm employment.
</li>
</ul>
Responsibilities
<ul>
<li>
Schedule all patient appointments including pre-op, post-op, and surgical procedures.
</li>
<li>
Verify insurance, secure authorizations, and obtain health clearances.
</li>
<li>
Coordinate pre-op studies, clinical staff assignments, and OR times.
</li>
<li>
Review surgical risks/benefits with patients per physician orders and enroll in required education classes.
</li>
<li>
Act as the primary liaison between physician, patient, and internal/external departments.
</li>
<li>
Arrange for special equipment requested by physicians for procedures.
</li>
<li>
Provide patient support before, during, and after surgery, addressing inquiries and complaints; escalate issues when needed.
</li>
<li>
Deliver concierge-level coordination between the office and patient designees.
</li>
<li>
Manage physician referral work queues and ensure timely completion.
</li>
<li>
Handle physician correspondence, forms, authorization requests, calendar management, and transcription tasks.
</li>
<li>
Prepare and maintain accurate charts, demographics, and insurance information.
</li>
<li>
Partner with the billing team to deliver reports, support audits, and ensure surgical charges are submitted.
</li>
<li>
Work with Workers’ Compensation Adjusters and Case Managers to obtain authorizations and maintain documentation.
</li>
</ul>
Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional &amp; technical niches, vendor-on-site, and managed service programs. 
<h3>Company Description</h3>
AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional &amp; technical niches, vendor-on-site, and managed service programs.

Scheduler/Patient Service Representative

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job Description
The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. 
<ul>
<li>Part Time/Benefits Eligible</li>
<li>Monday- Friday 7am-11:30am</li>
<li>4885 Olentangy River Road Columbus, OH 43214</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.</li>
<li>Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience. </li>
<li>Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. </li>
<li>Collect copays, deductibles and/or outstanding balances. </li>
<li>Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.</li>
<li>Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.</li>
<li>Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.</li>
<li>Ensure confidentiality of patient data and stay up to date with HIPAA regulations. </li>
<li>Working patient portal with potential to rotate to the front office working check-in and check-out. </li>
<li>Referrals</li>
<li>EPIC Duties</li>
</ul>
Qualifications:
Experience, Education, Licensures &amp; Certifications 
<ul>
<li>Preferred: 1 year of administrative experience in a healthcare related setting</li>
<li>Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul>
<li>Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;</li>
<li>Strong organizational and written communication skills; </li>
<li>Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;</li>
<li>Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; </li>
<li>Ability to work independently and in a team environment; and able to lead by example;</li>
<li>Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)</li>
</ul>

Patient Service Representative- Radiology

<h3>Job Description</h3>
Job Description
.We’re seeking a dedicated, detail oriented Patient Services Representative (PSR) to join our growing team in Seattle.&nbsp; This role is central to maintaining DrSnip’s standard of excellent patient care. The PSR is the first point of contact between our patients and our clinic; the role require sexcellent communication, organization, and people skills. PSRs are entrusted with scheduling patients, answering preparatory questions, obtaining insurance data, checking benefits, and communicating appointment updates to patients. By the end of each phone call/interaction, the PSR ensures the patient has the information he requires for his appointment Patient Service Representative Location: Seattle, WA&nbsp; Type: Full-Time &nbsp;Responsibilities / Position details: Answering incoming calls with warmth and professionalism; handling multiple calls at once. Collecting insurance information, obtaining cost estimates, and informing the patient accordingly. Discussing with patients and partners vasectomy, male anatomy, preparation and recovery. Maintaining complete and accurate patient records, including Protected Health Information .Answering patient questions about appointment scheduling, and procedure preparation .Providing the DrSnip doctor with complete and relevant patient information, when required. Inquiring about and notating medical history; informing the team of special circumstances. Greeting patients when they enter the clinic and assisting with other administrative tasks Assuming additional duties, as needed
Patient Experience
<ul>
<li>Maintain a welcoming, respectful, and discreet environment aligned with DrSnip’s values.</li>
<li>Monitor and respond to patient feedback&nbsp;and service recovery needs, escalating as needed.</li>
<li>Collaborate with staff to continuously improve the patient journey, from booking to follow-up.</li>
</ul>
Compliance &amp; Safety
<ul>
<li>Comply with HIPAA, OSHA, and other regulatory requirements.</li>
<li>Support leadership by following initiatives.</li>
<li>Adhere to safety and quality protocols</li>
</ul>
Qualifications 2+ years’ experience in a patient-facing role .Familiarity with basic medical terminology and health insurance guidelines .Experience with insurance verification, including OHP and company direct portals. Excellent written and interpersonal communication skills. Robust organizational skills and attention to detail. Strong computer and typing skills Preferred Qualifications
<ul>
<li>Experience in men’s health, outpatient procedural settings</li>
<li>Associate's Degree in relevant field</li>
<li>Knowledge in surgical&nbsp;scheduling and elective procedures</li>
<li>Certified&nbsp; or trained as a Medical Assistant in Washington</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Competitive salary and bonus potential</li>
<li>Health, dental, and vision benefits</li>
<li>PTO and paid holidays</li>
<li>Travel and mileage reimbursement</li>
<li>Opportunity to grow with an expanding, mission-driven organization</li>
</ul>
 About DrSnip At DrSnip, we specialize in patient-centered vasectomy services, using a no-needle, no-scalpel technique refined over 30 years. Serving over 4,000 patients annually, we prioritize safety, compassion, and accessibility. Join a team that values quality, innovation, and inclusivity, where every team member contributes to making vasectomy care simple and accessible. Why Join DrSnip? Be part of a team that is redefining vasectomy care through innovation, respect, and a commitment to patient comfort and quality. We foster a supportive, inclusive environment with a commitment to equity, diversity, and collaboration. If you’re passionate about quality care and seek a flexible, meaningful work-life balance, we’d love to meet you! <a href="http://www.drsnip.com" target="_blank">www.drsnip.com</a> DrSnip is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity or expression. Genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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<h3>Job Description</h3>
Job Description
Premier is looking for a Patient Service Representative to work in our Mainline/Bryn Mawr Office
At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
<ul>
<li>Competitive Health &amp; Welfare Benefits</li>
<li>Monthly $43 stipend to use toward ancillary benefits</li>
<li>HSA with qualifying HDHP plans with company match</li>
<li>401k plan after 6 months of service with company match (Part-time employees included)</li>
<li>Employee Assistance Program that is available 24/7 to provide support</li>
<li>Employee Appreciation Days</li>
<li>Employee Wellness Events</li>
</ul>
ESSENTIAL FUNCTIONS
<ul>
<li>Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.</li>
<li>Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.</li>
<li>Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.</li>
<li>Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.</li>
<li>Identifies and collects co-payments, co-insurances, and past-due account balances.</li>
<li>Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.</li>
<li>Evaluates patient financial status and establishes payment plans as needed based upon authority levels.</li>
<li>Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.</li>
<li>Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).</li>
<li>Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.</li>
<li>Maintains general knowledge of insurance plans accepted by Premier.</li>
<li>Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.</li>
<li>Communicates with patients in the lobby if physician or provider is running behind schedule.</li>
<li>Reviews and prepares charts for the following day according to the practice schedule.</li>
<li>Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.</li>
<li>Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.</li>
<li>Maintains a clean and organized front office workspace.</li>
<li>Follows established Front Office SOPs.</li>
<li>Follows all practice/site-specific protocols pertaining to this job description.</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION
<ul>
<li>High school diploma/GED or equivalent working knowledge experience preferred.</li>
</ul>
EXPERIENCE
<ul>
<li>Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.</li>
<li>Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.</li>
<li>Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.</li>
<li>Previous experience in collecting money is preferred.</li>
</ul>
KNOWLEDGE
<ul>
<li>Knowledge of insurance rules and regulations including eligibility and referral requirements.</li>
<li>Able to verify the eligibility of each payer, per patient according to defined parameters.</li>
<li>Knowledge of medical terminology and HIPAA Guidelines.</li>
<li>Knowledge of computer systems.</li>
<li>Knowledge of safety requirements within the department</li>
</ul>
SKILLS
<ul>
<li>Skill in customer service.</li>
<li>Skill in communicating effectively with physicians, staff, and the public.</li>
<li>Skill in establishing good working relationships with both internal and external stakeholders.</li>
</ul>
ABILITIES
<ul>
<li>Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.</li>
<li>Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.</li>
<li>Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.</li>
</ul>

<h3>Job Description</h3>
Job Description

 
Patient Service Representative- Cortland Urgent Care- Full Time- Days/Evenings
 
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 
 
Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.
 
Roles and Responsibilities:
<ul>
<li>Check in patients upon arrival</li>
<li>Verify/update patient demographics</li>
<li>Collect outstanding balances and co-pays</li>
<li>Take messages and triage phone calls</li>
<li>Verifying insurances</li>
</ul>
 
Required Skills and Experience:
<ul>
<li>High school education or equivalent life experience</li>
</ul>
 
Preferred Skills and Experience:
<ul>
<li>Previous medical office experience</li>
<li>College-level training/education in a healthcare support field </li>
<li>Previous EMR use/training</li>
</ul>
 
Physical Requirements:
<ul>
<li>90% sitting 10% standing</li>
</ul>
 
Location and Travel Requirements:
<ul>
<li>Onsite at Cortland Urgent Care center: 1129 Commons Ave, Cortland, NY 13045</li>
<li>Shift: Monday through Friday; center is open 7:30am - 7:30pm </li>
<li>0% Travel can be expected in this role </li>
</ul>
 
Pay Range Disclosure:
<ul>
<li>Standard rate of $19.50 - $23.00 per hour with benefits</li>
</ul>
 
Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
 
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
 
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at <a href="mailto:talentacquisition@cayugahealth.org" target="_blank">talentacquisition@cayugahealth.org</a>.
 
I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.
I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.
I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.
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