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<h3>Job Description</h3>
Job Description
Position Type: 
<ul>
<li>Contract</li>
<li>Hybrid - 3 days onsite - 2 remote per week.&nbsp;</li>
</ul>
Required:
<ul>
<li>Minimum HS Diploma or GED (required).</li>
<li>Bachelor's degree (preferred).</li>
<li>2 years of progressive experience in a related field.</li>
<li>Experienced professional position requiring a strong understanding of Order to Cash, Invoicing and Reconciliation process.</li>
<li>Ability to use SAP order to cash modules including invoicing, and problem solving independently with minimal guidance or supervision.</li>
<li>Demonstrated ability to understand the level of impact your work has on the larger group and may find ways on improving work processes.</li>
<li>Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel.</li>
<li>Experience interacting with customers in a helpful and friendly manner to understand their needs.</li>
<li>Strong interpersonal, team work and communication skills.&nbsp;</li>
</ul>
Responsibilities:
<ul>
<li>Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and ability to satisfy them.</li>
<li>Execute Customer Non-Conformance process including investigation and reporting.</li>
<li>Complete material availability inquiries and price discrepancy reporting.</li>
<li>Provide consistent quality service and act as a liaison for customers and external service providers.</li>
<li>Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.&nbsp;</li>
</ul>
Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen. 
<h3>Company Description</h3>
Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.

Customer Service Representative

<h3>Job Description</h3>
Job Description
Are you ready to take on a role that blends exceptional customer service with problem-solving in a fast-paced, dynamic environment? Join our team as a Customer Service Representative! This is contract opportunity where you’ll take center stage in supporting clients, resolving inquiries, and ensuring a seamless experience across multiple communication channels. Bring your calm demeanor and stellar communication skills to make every interaction meaningful and impactful.
 
What You’ll Do
• Become a vital connection by assisting users through three diverse call queues, helping them with password resets, system troubleshooting, and application navigation
• Dive into technical challenges as you investigate, troubleshoot, and resolve customer-reported issues with precision and urgency 
• Make a difference by delivering empathetic and patient assistance to callers, even in high-pressure circumstances 
• Keep interactions organized and efficient using Zendesk and Slack to document and manage inquiries seamlessly 
• Collaborate with stakeholders to guarantee accuracy in application processing and resolution of errors
• Tackle call volumes of 40-60 per day, maintaining focus on quality and personalized service 
• Step into the fast lane during busy periods, such as open enrollment, while upholding professionalism and care 
• Elevate customer understanding by guiding users through systems and procedures related to healthcare and insurance 
• Continue to grow by participating in robust training sessions that hone your skills and deepen your system knowledge 
 
Why This Role?
Get ready for a role that challenges and excites—where every customer interaction is an opportunity to make a difference! You’ll thrive in a team environment that values collaboration, adaptability, and impactful service. Whether navigating technical systems or supporting customers in times of need, this role offers growth, purpose, and the chance to truly shine.
 
**This role is onsite 5 days each week.

<h3>Job Description</h3>
Job DescriptionDescriptionThe Customer Service Representative will work to provide outstanding customer service that exceeds customers’ expectations while receiving, investigating and responding to all customer inquiries, orders, shipments, products and concerns.&nbsp; This individual will actively listen to customer service issues and then offer a unique and innovative solution to each problem.&nbsp; The Customer Service Representative will work to maintain a strong command of company customer service policies and be well-versed in product knowledge. Key Responsibilities
<ul>
<li>Answer incoming customer calls and emails regarding pricing, availability, products, service questions, and general client concerns.</li>
<li>Respond to customer concerns that drive overall satisfaction with products and services.</li>
<li>Update customer information in database during and/or after each interaction.</li>
<li>Receive and enter phone, fax and emailed orders; ensure accuracy of sales orders. &nbsp;</li>
<li>Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by the customer.</li>
<li>Anticipate and understand customer needs by responding to their signals; advise and recommend solutions based on those needs.</li>
<li>Advise customer(s) of discounts available and inquire if they would like to take advantage of the discount by adding on to the order.</li>
<li>Follow up on orders to ensure delivery by specified dates.</li>
<li>Deliver a consistently high level of customer service while talking with customers by phone concerning orders, shipments, and products.&nbsp;</li>
<li>Connect with each customer in a meaningful way; personalizing the process to focus on the customer experience; serve as a liaison and advocate between the customer and the organization.&nbsp;</li>
<li>Proactively ask for direct customer feedback; immediately address any issue and share learning across the entire department.</li>
<li>Own responsibility to create highly satisfied customers.&nbsp;</li>
<li>Proactively interface with internal departments (Engineering, Supply Chain, Production, Marketing, and Shipping) to resolve issues and provide solutions for customer.</li>
<li>Work with management team to stay updated on product knowledge and be informed of any changes in company policies.</li>
<li>Performs other related duties as assigned by management.</li>
</ul>
&nbsp;Supervisory Responsibilities: This position has no supervisory responsibility. Skills, Knowledge and Expertise
<ul>
<li>Firm commitment to excellence and high standards</li>
<li>Computer skills required: Microsoft Office programs including Word, Excel, Outlook and PowerPoint; and experience with SAP, preferred</li>
<li>Excellent organizational skills to effectively prioritize duties and responsibilities; strong attention to detail; flexible</li>
<li>Self-motivated, resourceful and adaptable; able to work independently within team focused environment</li>
<li>Strong understanding of how to create highly satisfied customers; firm commitment to customer service excellence in all circumstances</li>
<li>Strong verbal, written, and grammatical skills including using tone to maximize the customer experience&nbsp;</li>
<li>&nbsp;Strong ability to effectively present information in one-on-one situations to customers and co-workers&nbsp;</li>
<li>Must be proficient in problem solving, process analysis; capacity to troubleshoot and correct problems in high-pressure situations</li>
<li>Ability to listen attentively and to communicate information clearly and effectively&nbsp;</li>
<li>Interpersonal savvy; able to collaborate and work closely with other departments and leadership</li>
<li>Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines</li>
<li>Detail oriented and highly organized with the ability to prioritize duties and responsibilities</li>
<li>Ability to follow established policies and procedures</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Customer Service Representative to join our team in Plano, Texas. This is a contract position where you will play a pivotal role in managing relationships with high-value accounts, ensuring customer satisfaction, and resolving support-related issues effectively. If you excel in problem-solving, communication, and thrive in a fast-paced environment, we encourage you to apply. Responsibilities: • Build and nurture strong relationships with multi-million dollar accounts, acting as a primary point of contact for sales and support. • Address and resolve escalated customer concerns, including complex orders, returns, and logistical challenges. • Collaborate with internal departments to expedite requests, coordinate workflows, and ensure timely resolution of account-related issues. • Prepare and deliver detailed reports on open orders, shipments, returns, credits, and overall account satisfaction. • Investigate shipping and logistical problems, providing creative solutions to ensure smooth processes. • Monitor and analyze data using relevant systems, producing actionable insights for customers and the sales team. • Participate in industry events such as trade shows to foster relationships and represent the company. • Execute administrative tasks related to order adjustments, rush requests, and shipping updates as needed. • Work proactively to identify opportunities for process improvement and enhance the customer experience. • Contribute to team efforts by taking on additional responsibilities as required.• High school diploma required; college degree preferred. • A minimum of 3 years of relevant experience in customer service and sales support. • Proficiency in SAP or Oracle systems is highly desirable. • Strong skills in Microsoft Excel and the Microsoft Office suite. • Familiarity with communication platforms such as Teams, Skype, or Zoom. • Proven ability to handle multiple tasks and work effectively under pressure. • Excellent verbal and written communication skills for interacting with clients, sales teams, and internal departments. • Demonstrated ability to analyze and resolve moderately complex problems with creativity and initiative.

<h3>Job Description</h3>
Job Description
Do you want to grow with us?&nbsp;At DXP we are&nbsp;passionate&nbsp;about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the&nbsp;highest quality&nbsp;of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will&nbsp;encourage&nbsp;and&nbsp;empower&nbsp;you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the&nbsp;best solution&nbsp;for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more!&nbsp;&nbsp;<a href="http://www.dxpe.com/about-us/careers/" target="_blank">http://www.dxpe.com/about-us/careers/</a>
Summary: Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.
Responsibilities of the Customer Service Representative include, but are not limited to:
<ul>
<li>Responding to customer inquiries regarding company products and services</li>
<li>Processing customer phone orders</li>
<li>Checking availability of stock and shipping dates</li>
<li>Quoting prices, filling orders to customer specifications and processing sales data via computer</li>
<li>Assisting the outside sales team by preparing price quotes and sourcing products</li>
</ul>
Qualifications of the Customer Service Representative include, but are not limited to: 
<ul>
<li>Knowledge of pumps and rotating equipment is a plus</li>
<li>Excellent communication skills</li>
<li>Should be enthusiastic and able to work independently</li>
<li>Must have experience performing a majority of the functions</li>
<li>Prior inside sales/customer service experience</li>
<li>Data entry skills, organization, multi-tasking and customer focus is required</li>
<li>Regular in-person attendance required</li>
</ul>
Additional Information:
<ul>
<li>Physical Demand: N/A</li>
<li>Working Conditions: Office Environment</li>
<li>Training/Certifications: N/A</li>
<li>Shift Time/Overtime: Normal in-person business hours Monday-Friday, (8)am-(5)pm</li>
<li>Travel: N/A</li>
<li>Education: High School Diploma - College preferred</li>
</ul>
#LI-YH1 #zryh 
Location: USA:OH:Cincinnati
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V&nbsp;&nbsp;

<h3>Job Description</h3>
Job DescriptionWe Offer 
<ul>
<li>Comprehensive paid process and systems training to equip you with the necessary skills for success.</li>
<li>Paid on-the-job training to continuously enhance your knowledge and expertise.</li>
<li>Opportunities for career advancement within our organization (sales, manager, general manager,...etc.)</li>
<li>Performance-based pay and bonuses to recognize and reward your contributions.</li>
<li>Stable, full-time hours ensuring job security and consistent employment throughout the year.</li>
<li>Engaging team culture with regular events fostering camaraderie and collaboration.</li>
</ul>
Job Summary Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers. Responsibilities 
<ul>
<li>Handle inbound and outbound calls using proper phone etiquette.</li>
<li>Maintain strong knowledge of products, policies, and services of the organization.</li>
<li>Convert customer inquiries from various communication channels into in-home sales appointments.</li>
<li>Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.</li>
<li>Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.</li>
<li>Accurately create and update customer accounts and input records of customer interactions into CRM.</li>
<li>Prepare customer service call reports for management.</li>
</ul>
Company Overview Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

<h3>Job Description</h3>
Job Description
Closet Factory &amp; Wall Beds of Oregon is searching for another member to add to our close-knit team of individuals dedicated to client service.&nbsp;We are a hard working company and are seeking to improve our performance with like-minded team players.&nbsp;We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.
Our office is fast-paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care so we are looking for those individuals with great customer service skills. 
Your responsibilities will include:
<ul>
<li>Answering phones</li>
<li>Working with clients and handling every phase of their projects</li>
<li>Scheduling appointments through phone and email contacts</li>
<li>Working with Designers&nbsp;and Installers in the field</li>
<li>Responsible for problem resolution for clients</li>
<li>Maintaining customer database</li>
</ul>
Specific requirements:
<ul>
<li>Strong organization skills and be able to multi-task</li>
<li>Experience including Word and Excel</li>
<li>Strong written and oral communication skills are essential</li>
<li>Ability to prioritize work assignments, critical tasks and routine work</li>
</ul>
If you are energetic and upbeat, this may be the place for you. Our work environment is casual, energetic and fun. We recognize people as our most valuable asset and will train you to excel in your position. If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.
Hours are:
Monday – Friday 8:00 am to 5:00 pm
Location:
19824 SW Teton Ave
Tualatin, OR 97062

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul>
 Benefits/Perks 
<ul>
<li>Health Benefits at no cost to employee
<ul>
<li>Medical, Dental, Vision, Life</li>
</ul>
</li>
<li>Paid Time Off</li>
<li>Retirement Pension Contributions</li>
</ul>
Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with dental insurance products. All candidates must have excellent phone skills. Work hours are 8:45am - 4:40pm, Monday-Friday Training provided Responsibilities 
<ul>
<li>Answer calls from participants and providers to provide plan details</li>
<li>Verify participant eligibility and benefit breakdowns</li>
<li>Maintain detailed records of client interactions</li>
<li>Review audits and/or policies</li>
<li>Other diversified duties</li>
<li>Collaborate with colleagues to provide comprehensive customer service</li>
</ul>
Qualifications 
<ul>
<li>High school diploma/GED required</li>
<li>Excellent customer service skills</li>
<li>Highly organization skills</li>
<li>Experience dental industry a plus</li>
<li>Bi-Lingual skills a plus</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
At Hoover, we’re more than just a home services company – we’re a community. Where we are proud to be a trusted local business that’s rapidly growing; thanks to our commitment to quality work, exceptional employee satisfaction, ongoing support and training we offer our team. 
As a Customer Service Representative, you will serve as the first point of contact for our customers, playing a crucial role in delivering an outstanding customer experience. You’ll be responsible for managing inbound and outbound communications, maintaining accurate customer records, and supporting internal operations—all while ensuring a positive and professional experience for every caller.
At Hoover – where we take care of our employees like family and deliver the quality our community depends on. You get more than just a paycheck you get the chance to take your career to the next level.
What We Offer:
<ul>
<li>Competitive Pay – $15 – 20 DOE</li>
<li>Comprehensive Benefits Package:</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Prescription Drug Benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Company-Matched 401(k) Retirement Plan</li>
<li>Short-Term and Long-Term Disability Coverage</li>
<li>Paid Time Off and Vacation</li>
<li>6 Paid Holidays</li>
<li>Biweekly Pay</li>
<li>Life Insurance </li>
<li>NB Fitness Discount</li>
<li>Consistent Weekly Work Schedule: M- F and some Saturdays</li>
<li>Ongoing Weekly Training – Enhance your skills both technically and professionally</li>
</ul>
 
 
What needs to be accomplished:
 
<ul>
<li>Answer all inbound calls using company-approved scripts, policies, and service protocols.</li>
<li>Accurately capture and maintain customer records in company software.</li>
<li>Promptly review and respond to:</li>
<li>Voicemails</li>
<li>Marketing channel leads and inquiries</li>
<li>Emails in the company inbox</li>
<li>Notify dispatch immediately of any canceled appointments.</li>
<li>Meet the CSR Key Tracking Indicators (KTI) daily and submit weekly updates to your supervisor.</li>
<li>Make outbound calls to maintenance plan (VIP) members as assigned.</li>
<li>Handle customer concerns and complaints with empathy and professionalism, escalating to supervisors when necessary.</li>
<li>Ensure all forms and documentation are complete, accurate, and submitted on time:</li>
<li>Forms must be fully completed and signed</li>
<li>Payments collected and processed according to policy</li>
</ul>
 
What success looks like:
<ul>
<li>30–60 incoming calls answered per day</li>
<li>Maintain at least 85% booking efficiency</li>
<li>Schedule 10 VIP prepaid maintenance visits per month</li>
<li>Foster positive homeowner relationships by being respectful, professional, and reliable on every call.</li>
</ul>
 
Traits that we Admire:
<ul>
<li>Accountable: Positive and reliable with a strong work ethic</li>
<li>Professional: Excellent communication and customer service skills</li>
<li>Coachable: Team-oriented, humble, high energy, with a willingness to learn </li>
<li>Integrity: Commitment to quality workmanship</li>
<li>Organized: Keep work areas and company vehicle, clean, organized and well maintained. </li>
<li>Technical Expert: Strong diagnostic and problem-solving skills</li>
<li>Entrepreneurial: Willing to ask for the business and commitment to doing the job right the first time</li>
</ul>
 
Requirements:
<ul>
<li>1–2 years of experience in a call center or customer-facing administrative role</li>
<li>Excellent verbal and written communication skills</li>
<li>Attention to detail and organizational skills</li>
<li>Proficient in Microsoft Office and/or CRM software a plus</li>
<li>Ability to multitask and remain calm under pressure</li>
<li>Customer-first mindset with a proactive, solution-oriented approach</li>
</ul>

<h3>Job Description</h3>
Job Description
Our client&nbsp;is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of a dedicated team supporting customer needs and enhancing their experience. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a customer-focused mindset which will align successfully in the organization.
Job Title: Customer Service Representative
Location: Morganton, NC
Pay Range: $48,000 - $ 57,000/year
Shift: 1st&nbsp;
What's the Job?
<ul>
<li>Assist customers with inquiries and provide accurate information.</li>
<li>Resolve customer complaints in a timely and efficient manner.</li>
<li>Maintain detailed records of customer interactions and transactions.</li>
<li>Collaborate with team members to enhance service delivery.</li>
<li>Receive, process, and track assigned orders to scheduling through the plant and the customer.</li>
</ul>
What's Needed?
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Ability to handle difficult situations with professionalism.</li>
<li>Experience in customer service or related fields is preferred.</li>
<li>Proficient in using computer systems and software.</li>
<li>Amtech/Axiom software experience preferred (not required).</li>
</ul>
What's in it for me?
<ul>
<li>Opportunity to grow and develop your career in a supportive environment.</li>
<li>Engage with a diverse team and contribute to a positive workplace culture.</li>
<li>Gain valuable experience in customer service and problem-solving.</li>
<li>Work in a dynamic and fast-paced setting.</li>
<li>Be part of a company that values your input and ideas.</li>
</ul>
Upon completion of waiting period associates are eligible for:
<ul>
<li>Medical and Prescription Drug Plans</li>
<li>Dental Plan</li>
<li>Supplemental Life Insurance</li>
<li>Short Term Disability Insurance</li>
<li>401(k)</li>
</ul>
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: &nbsp;Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –&nbsp;creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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