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<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative II ensures the patients receive the highlest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff. 
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.</li>
<li>Actively participates in problem solving and identifying improvement opportunities.</li>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly.</li>
<li>Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative II

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Vision insurance</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Profit sharing</li>
</ul>
 If you are enthusiastic and can multi-task with a smile this optometrist office is right for you! This position includes greeting patients, answering phones, scheduling appointments, checking insurances and getting charts ready for patient appointments. Looking for an individual who loves working with others as a team. Someone who is computer savvy. There is room for growth and lots of learning along the way. If you are ready to be a part of a work family, please apply. Position is full time including great medical benefits, dental benefits, 401K and much more.

<h3>Job Description</h3>
Job Description
Summary
The Surgery Scheduler plays a vital role in supporting patients and physicians by managing all aspects of surgical scheduling. This position ensures accurate coordination of pre-op and post-op appointments, insurance verification, authorizations, and operating room scheduling. Acting as the main liaison, the Surgery Scheduler provides patients with a seamless experience before, during, and after surgery while ensuring compliance and efficiency across clinical, administrative, and billing processes.
Requirements
<ul>
<li>
High School Diploma or GED.
</li>
<li>
2+ years of surgery/procedure scheduling experience.
</li>
</ul>
Preferred:
<ul>
<li>
Experience in an Orthopedic setting.
</li>
<li>
Interest in temp-to-perm employment.
</li>
</ul>
Responsibilities
<ul>
<li>
Schedule all patient appointments including pre-op, post-op, and surgical procedures.
</li>
<li>
Verify insurance, secure authorizations, and obtain health clearances.
</li>
<li>
Coordinate pre-op studies, clinical staff assignments, and OR times.
</li>
<li>
Review surgical risks/benefits with patients per physician orders and enroll in required education classes.
</li>
<li>
Act as the primary liaison between physician, patient, and internal/external departments.
</li>
<li>
Arrange for special equipment requested by physicians for procedures.
</li>
<li>
Provide patient support before, during, and after surgery, addressing inquiries and complaints; escalate issues when needed.
</li>
<li>
Deliver concierge-level coordination between the office and patient designees.
</li>
<li>
Manage physician referral work queues and ensure timely completion.
</li>
<li>
Handle physician correspondence, forms, authorization requests, calendar management, and transcription tasks.
</li>
<li>
Prepare and maintain accurate charts, demographics, and insurance information.
</li>
<li>
Partner with the billing team to deliver reports, support audits, and ensure surgical charges are submitted.
</li>
<li>
Work with Workers’ Compensation Adjusters and Case Managers to obtain authorizations and maintain documentation.
</li>
</ul>
Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional &amp; technical niches, vendor-on-site, and managed service programs. 
<h3>Company Description</h3>
AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional &amp; technical niches, vendor-on-site, and managed service programs.

Scheduler/Patient Service Representative

<h3>Job Description</h3>
Job Description
Patient Service Representative I is responsible for preparing charts for patient visits, including but not limited to: updating and/or entering patients in practice management system, copying insurance card and verifying insurance coverage. PSR I is responsible for notifying the clinical staff when a patient has arrived. In addition, the PSR I answers multi-line phones, taking messages or transferring calls when appropriate. 
The PSR I schedules patient appointments, handles collection/billing activities while providing efficient office support, teamwork and outstanding customer service.
Position Requirements
<ul>
<li>General Knowledge: Knowledge of third party payers, medical terminology is preferred. Fundamental knowledge of billing processes and concepts preferred. </li>
<li>Computer: Basic computer and keyboarding skills. Use of NextGen and MS Office Suite required.</li>
<li>Communication: strong oral communication and telephone skills; excellent customer service skills with both internal and external customers.</li>
<li>Work Environment: fast-paced environment; strong prioritization skills needed; must be able to perform multiple tasks at the same time</li>
<li>Physical Requirements: general sitting, standing, walking, bending and arm movements, keyboarding, stooping, lifting up to 20 pounds.</li>
<li>Educational Requirements: High school diploma or equivalent certificate.</li>
<li>Experience Requirements: 1 – 3 years of experience in a health care facility preferred.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. 
<ul>
<li>Part Time/Benefits Eligible</li>
<li>Monday- Friday 7am-11:30am</li>
<li>4885 Olentangy River Road Columbus, OH 43214</li>
</ul>
Essential Duties and Responsibilities:
<ul>
<li>Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.</li>
<li>Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience. </li>
<li>Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. </li>
<li>Collect copays, deductibles and/or outstanding balances. </li>
<li>Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.</li>
<li>Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.</li>
<li>Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.</li>
<li>Ensure confidentiality of patient data and stay up to date with HIPAA regulations. </li>
<li>Working patient portal with potential to rotate to the front office working check-in and check-out. </li>
<li>Referrals</li>
<li>EPIC Duties</li>
</ul>
Qualifications:
Experience, Education, Licensures &amp; Certifications 
<ul>
<li>Preferred: 1 year of administrative experience in a healthcare related setting</li>
<li>Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul>
<li>Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;</li>
<li>Strong organizational and written communication skills; </li>
<li>Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;</li>
<li>Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; </li>
<li>Ability to work independently and in a team environment; and able to lead by example;</li>
<li>Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)</li>
</ul>

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