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<h3>Job Description</h3>
We’re unique.&nbsp; You should be, too.
We’re changing lives every day.&nbsp; For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?&nbsp; Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
This role supports all 5 Philadelphia offices and requires being on-site Monday through Friday. The Referrals Supervisor is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. The Referrals Supervisor will oversee a team of centralized care (referral) coordinators.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 
<ul>
<li>Provides extraordinary customer service to all internal and external customers (including patients and other ChenMed team members) always.&nbsp; Establishes and maintains relationships with identified service providers.</li>
<li>Conducts all activities as outlined in the job description for Care Coordinator.&nbsp; Provides coverage for Care Coordinators when they are on paid time off or call out.</li>
<li>Supervises centralized care coordinators in their day to day activities.&nbsp; Ensures the completeness and accuracy of all tasks.&nbsp; Assists coordinators with complicated referrals.</li>
<li>Provides referral consulting support to assigned centers. Acts as referrals liaison for Center Managers. Answers questions and assists the center referral staff (care coordinators) at the request of the Center Manager and provides feedback to Center Managers when needed.</li>
<li>Ensures Preferred Provider List is used accurately and effectively. Collaborates with referral management to ensure specialist network is adequate for the geography and escalates accordingly when network adequacy impacts access to care.</li>
<li>Generates and analyzes all Business Intelligence reports; releases to the care coordinators.</li>
<li>Training of new care coordinators and assisting with training of new processes with direction from Referral Manager.</li>
<li>Covers for Referral Manager while on PTO.</li>
<li>Provides feedback to Referrals Manager to conduct performance evaluations for referrals team members.</li>
<li>Submits Workday timecards and approves PTO for care coordinators.</li>
<li>Performs other duties as assigned and modified at manager’s discretion.</li>
</ul>
<ul>
<li>Knowledge of products, services, standards, policies and procedure s in a healthcare environment</li>
<li>Network Management experience/understanding</li>
<li>Understanding of cost as it r elates to Medicare part A and B</li>
<li>Ability to effectively communicate with employees, patients and other individuals in a professional and&nbsp;courteous manner</li>
<li>Ability to pay close attention to detail and to ensure accuracy of reports and data</li>
</ul>
EDUCATION AND EXPERIENCE CRITERIA:
<ul>
<li>Bachelor’s degree preferred; relevant, equivalent experience may be substituted for education</li>
<li>Minimum five (5) years supervisory experience</li>
<li>Proficient in Microsoft Excel, Outlook and Word</li>
<li>Experience working with Physicians and Directors on a daily basis</li>
<li>Experience reviewing data and making decision based of the data</li>
<li>Experience working in Medicare managed care environment</li>
<li>Experience managing teams greater than 3 employees</li>
</ul>
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.&nbsp; Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.&nbsp; 
ChenMed is changing lives for the people we serve and the people we hire.&nbsp; With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.&nbsp; Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite

Referral Supervisor

<h3>Job Description</h3>
This position is located in Reno, Nevada. Relocation Assistance is available!
 
As a Communications Specialist (REMSA Health Dispatcher) you answer emergency medical and fire calls for service and dispatch ambulances and fire resources to locations requesting help. As a call taker you process emergency medical and fire related calls using established protocols. You give callers instructions to begin patient care and how to safeguard themselves until help arrives on scene. The dispatcher position is responsible for sending the closest appropriate response resource to the scene. The dispatcher also communicates safety concerns involving patients and responders to determine whether or not additional precautions or equipment should be taken.
We offer a full academy training to develop the skills and competence to successfully process calls and dispatch resources. Prior medical or fire experience is preferred. All Communications Specialists must have completed or will need to complete an EMT course within 6 months of hire. REMSA Health has an onsite education facility where the EMT course would be completed. This is a full-time position that is eligible for benefits.
 
Requirements:
<ul>
<li>EMT certificate, past EMT course completion, or ability to complete course within 6 months of hire is required.</li>
<li>Ability to type a minimum of 35 wpm is required.</li>
<li>Excellent verbal, written and interpersonal communication skills.</li>
<li>Ability to multi-task, specifically under pressure or during an emergency or crisis. The individual must have the ability actively listen and process verbal or written feedback, while utilizing sophisticated electronic platforms (e.g. mapping software, CAD system, email, paging system, radio system), while taking in additional audio or visual stimuli.</li>
<li>Attentive to detail in various mediums and forms - must be able to translate audio or spoken information from callers, and accurately process, provide, share and input into various electronic systems. Accuracy and efficiency is imperative.</li>
<li>EMS and Fire dispatch is a 24 hour, 7 -day a week community service, which includes holidays, weekends and during disasters. It is imperative that the individual have the ability work, nights, days, weekends, weekdays, holidays, extended hours, including mandatory additional shifts or mandatory hold over. Need is forever changing; therefore, adaptability and flexibility are a must. Shifts are assigned by system need, seniority and performance, and have the potential to be changed without notice.</li>
<li>Ability to work as a team, respectfully and professionally.</li>
<li>High-performance EMS experience a plus.</li>
<li>EMD certification strongly preferred.</li>
</ul>
 
Within 6 months:
<ul>
<li>Obtain AHA healthcare provider CPR card.</li>
<li>Successful completion of a REMSA approved EMD and EFD course with the International Academy of Emergency Dispatch.</li>
<li>Obtain knowledge of System Status Management (SSM), and the System Status Plan.</li>
<li>Obtain knowledge of Fire Dispatch Protocols and Fire Response Plans.</li>
<li>Ability to effectively process 911, emergent and non-emergent calls for service.</li>
<li>Ability to maintain required Pro QA scores within the Academy standards for accreditation.</li>
<li>Obtain a thorough knowledge of all REMSA dispatch, and Emergency Operations policies and procedures.</li>
<li>Obtain proficiency with Dispatch protocols, programs, and system operational requirements.</li>
<li>Develop computer literacy in multiple systems and programs (i.e. CAD system, Google business suite (e.g. email), MS Office, West Phone system, Mapping System)</li>
<li>Develop basic leadership skills and the ability to make decisions based on the STAR CARE principles.</li>
</ul>
 
Benefits:
We have an expansive benefit package -
<ul>
<li>Medical, Dental and Vision insurance (ultra-low medical premium with free dental &amp; vision for employee coverage)</li>
<li>401K retirement plan with generous Company match</li>
<li>Dedicated, embedded mental health clinician who is available for all employees</li>
<li>Holiday Bonus</li>
<li>Scheduled Pay Increase</li>
<li>Company paid Short- &amp; Long-Term Disability coverage</li>
<li>Tuition Reimbursement &amp; an Education Center onsite (free re-cert courses)</li>
<li>AD&amp;D, Life &amp; Critical Illness insurance</li>
<li>HSA with company contribution</li>
<li>Pet Insurance</li>
<li>11 company recognized holidays that includes an employee designated holiday</li>
<li>High bank limit PTO plan with a self-directed cash out provision</li>
<li>Three extra days contingency time in your first year per the PTO policy</li>
<li>Gym Membership reimbursement</li>
<li>Company provided Uniforms</li>
<li>Employee Assistance</li>
<li>And more..</li>
</ul>

911 Dispatcher

<h3>Job Description</h3>
We’re unique.&nbsp; You should be, too.
We’re changing lives every day.&nbsp; For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?&nbsp; Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
<ul>
<li>Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.</li>
<li>Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.</li>
<li>Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.</li>
<li>Clearly communicates information about ChenMed clinical personnel to patients and other individuals.</li>
<li>Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.</li>
<li>Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.</li>
<li>Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.</li>
<li>Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.</li>
<li>Participates in daily and weekly huddles to provide details on patients.</li>
</ul>
Other responsibilities may include:
<ul>
<li>Maintains the confidentiality of patients’ personal information and medical records.</li>
<li>Reviews patients’ personal and appointment information for completeness and accuracy.</li>
<li>Transmits correspondence by mail, email or fax.</li>
<li>Performs other duties as assigned and modified at manager’s discretion.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Exceptional customer service skills and passion for serving others</li>
<li>Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems</li>
<li>Knowledge of ChenMed Medical products, services, standards, policies and procedures</li>
<li>Skilled in operating phones, personal computers, software and other basic IT systems</li>
<li>Ability to communicate with employees, patients and other individuals in a professional and courteous manner</li>
<li>Detail-oriented to ensure accuracy of reports and data</li>
<li>Outstanding verbal and written communication skills</li>
<li>Demonstrated strong listening skills</li>
<li>Positive and professional attitude</li>
<li>Knowledge of ChenMed Medical products, services, standards, policies and procedures</li>
<li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook</li>
<li>
Ability and willingness to travel locally and regionally up to 10% of the time
</li>
<li>Spoken and written fluency in English</li>
</ul>
EDUCATION AND EXPERIENCE CRITERIA:
<ul>
<li>
High school diploma or equivalent education required
</li>
<li>
Graduation from a nationally accredited Medical Assistant program preferred
</li>
<li>
A minimum of 1 year of work experience in a medical clinic or similar environment required
</li>
<li>
BLS for Healthcare Providers preferred
</li>
</ul>
PAY RANGE:
$13.9 - $19.83 Hourly
EMPLOYEE BENEFITS
<a href="https://chenmed.makeityoursource.com/helpful-documents" target="_blank">https://chenmed.makeityoursource.com/helpful-documents</a>
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.&nbsp; Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.&nbsp; 
ChenMed is changing lives for the people we serve and the people we hire.&nbsp; With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.&nbsp; Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite

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