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<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>
 
We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job Title: Patient Service Representative 
Location: Dallas, Texas, United States
Duration: 03 - 06 Months Contract
 
Job Description:
<ul>
<li>Answer incoming calls and electronic requests from patients, family members, and external parties in a professional and courteous manner.</li>
<li>Register new patients and schedule healthcare appointments while ensuring timely, accurate, and compliant data entry.</li>
<li>Verify insurance coverage or determine patient self-pay responsibilities and provide cost estimates.</li>
<li>Handle clerical and clinical messages from patients, family members, and healthcare professionals.</li>
<li>Identify urgent patient situations and coordinate immediate triage.</li>
<li>Remain composed with upset callers, escalating priority issues when needed.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!
 
<a href="https://www.youtube.com/watch?v=SdY7gWpaQ0o" target="_blank">https://www.youtube.com/watch?v=SdY7gWpaQ0o</a>
 
This position is located in our office at:
10220 Alliance Road
Cincinnati OH 45242
 
NO WEEKENDS, NO EVENINGS, NO HOLIDAYS
 
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
 Benefits:
· Health insurance
· Dental insurance
· Vision insurance
· Life Insurance
· Pet Insurance
· Health savings account
· Paid sick time
· Paid time off
· Paid holidays
· Profit sharing
· Retirement plan
 
GENERAL SUMMARY
 
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
 
ESSENTIAL JOB FUNCTION/COMPETENCIES
 
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.
Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.
 
Patient Service Representative Essential Functions:
<ul>
<li>Greets patients and verifies demographic information and appointment schedule.</li>
<li>Verifies and enters patient demographics in medical manager and copies pertinent insurance cards</li>
<li>Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.</li>
<li>Places various documents in patient files (school notes, insurance forms in needed)</li>
<li>Confirm patient appointments.</li>
<li>Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy, and respect for patient confidentiality.</li>
<li>Understands and implements office procedure.</li>
<li>Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.</li>
<li>Maintain confidentiality and use discretion when handling patient's medical records and information.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Able to use office equipment satisfactorily and handle paperwork/filing adequately.</li>
<li>Skilled in patient service principles by creating a pleasant waiting room atmosphere.</li>
<li>Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.</li>
<li>Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.</li>
<li>Ability to organize and prioritize tasks effectively.</li>
<li>Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system</li>
<li>Ability to maintain confidentiality and handle sensitive information.</li>
<li>Knowledge of reception tasks, care center policies/procedures, paperwork.</li>
<li>Knowledge of how to use office equipment including phone, computer, copy machine</li>
<li>Knowledge of patient service concepts and techniques.</li>
</ul>
Patient Service Representative Education and Experience:
<ul>
<li>High school diploma or equivalent required</li>
<li>One year of prior experience in a medical setting preferred</li>
</ul>
Benefits Available:
<ul>
<li>Multiple medical and prescription coverage options</li>
<li>Dental and vision care plans</li>
<li>Health Savings Accounts (HSAs), where applicable</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Voluntary critical illness, cancer, and accident insurance</li>
<li>Voluntary hospital indemnity coverage</li>
<li>Voluntary short-term and long-term disability insurance</li>
<li>Voluntary term life insurance and AD&amp;D (Accidental Death &amp; Dismemberment)</li>
<li>401(k) retirement savings plan</li>
<li>Paid time off (PTO)</li>
<li>Commuter benefits</li>
<li>Group auto and homeowners insurance</li>
</ul>
Part-time Benefits:
<ul>
<li>Vision</li>
<li>Flexible Spending Accounts</li>
<li>MetLife Auto/Vehicle &amp; Home Insurance Discounts</li>
</ul>
Requirements:

<h3>Job Description</h3>
Job Description
Join the region’s leading eye care team! Black Hills Regional Eye Institute is seeking a friendly, detail-oriented Patient Service Representative to provide exceptional service to our patients and support our busy clinic operations.
What You’ll Do:
<ul>
<li>Greet patients and assist with check-in/check-out</li>
<li>Schedule appointments and manage patient records</li>
<li>Handle phone calls and inquiries with professionalism</li>
<li>Support our doctors and clinical staff to ensure a smooth patient experience</li>
</ul>
What We’re Looking For:
<ul>
<li>Excellent communication and customer service skills</li>
<li>Strong attention to detail and multitasking ability</li>
<li>Previous medical office or customer service experience preferred</li>
<li>Positive attitude and team-oriented mindset</li>
<li>Be able to do some day travel with a team</li>
</ul>
Why Join Us:
<ul>
<li>Competitive starting wage of $17.00/hour</li>
<li>Comprehensive health benefits, Paid Personal Leave, and an excellent 401k plan up to 13% after a year of employment.</li>
<li>Supportive, professional environment with opportunities for growth</li>
<li>Be part of a respected organization making a difference in patients’ vision and lives</li>
</ul>

 #hc156555

<h3>Job Description</h3>
Job DescriptionJob Title: Patient Care Coordinator Job Description
The Patient Care Coordinator plays a crucial role in ensuring a welcoming and efficient experience for patients, customers, and their families. This position involves greeting individuals in person and over the phone courteously and promptly, managing patient arrivals according to the schedule, and updating arrival times as necessary. The role requires proficiency in understanding insurance processes, collecting co-pays, and outstanding balances, as well as assisting patients with necessary questionnaires. Additionally, the coordinator addresses and resolves customer issues by mobilizing required resources, schedules, and reschedules exams, and maintains a clutter-free reception area.
Responsibilities
<ul>
<li>Greet patients, customers, and family members in a courteous and timely manner.</li>
<li>Ensure patient arrivals are according to schedule and update arrival times as necessary.</li>
<li>Possess a proficient understanding of insurance processes.</li>
<li>Collect patient co-pays and outstanding balances.</li>
<li>Offer and assist patients with procedure-dependent questionnaires.</li>
<li>Resolve customer issues by mobilizing necessary resources.</li>
<li>Schedule and reschedule exams efficiently.</li>
<li>Keep the reception and patient waiting areas clear of clutter.</li>
<li>Stock the reception area with necessary supplies.</li>
<li>Maintain a consistent level of productivity and organize tasks efficiently.</li>
<li>Communicate proactively with provider offices, technologists, and leadership.</li>
</ul>
Essential Skills
<ul>
<li>Customer service experience.</li>
<li>Knowledge of medical terminology.</li>
<li>Appointment scheduling proficiency.</li>
<li>High school diploma or GED.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>Tech savvy, with knowledge of athena software.</li>
<li>Experience in insurance verification is a plus.</li>
<li>Reliable and personable with strong customer service skills.</li>
<li>Ability to learn and be a team player.</li>
</ul>
Work Environment
The role involves a 40-hour work week with availability required from Monday to Friday, 7:30 AM to 6:00 PM, to accommodate early starts or late finishes as needed. Each doctor works up to 6 Saturdays per year, from 8:00 AM to 12:00 PM, resulting in a maximum of 12 Saturdays annually. The primary office is located in Denville, with occasional travel to the Short Hills office. Mileage from Denville to Short Hills is reimbursed once permanent. The office team includes two hand physicians and a supportive staff, with opportunities to build long-term relationships with patients through repeat visits.
Job Type &amp; Location
This is a Contract to Hire position based out of Denville, NJ.
Pay and Benefits
The pay range for this position is $16.50 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denville,NJ.
Application Deadline
This position is anticipated to close on Dec 8, 2025.

About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description

Patient Service Representative - Float
Granger Medical Clinic has an immediate opening for a full-time Patient Services Representative, Float. This position entails working at various clinics in the Salt Lake Valley as needed, (mileage is reimbursed). Home clinic will be at the West Valley/Fairbourne location.
Overview:
<ul>
<li>The ideal candidate will be confident, self-motivated and above all else compassionate. Receptionists work closely with our patients, physicians and support staff to provide the best care to each patient. As the receptionists are the first point of contact with the patients, excellent communication and customer service skills are essential.</li>
<li>Mainly looking for Full time but will accept part-time, 40 hours is not guaranteed.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Excellent customer service, communication, multi-tasking and organizational skills.</li>
<li>Typing / keyboarding skills</li>
<li>Must be a team player and enjoy working with people.</li>
<li>Must be able to read, understand and communicate in English.</li>
<li>Additional languages helpful. Spanish Preferred.</li>
</ul>
Essential Functions and Duties:
<ul>
<li>Greet patients presenting for medical or other services in a courteous manner.</li>
<li>Answer telephones in a professional manner.</li>
<li>Scheduling appointments in accordant with established procedures.</li>
<li>Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.</li>
<li>Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.</li>
<li>Other duties as assigned.</li>
</ul>
Education and Experience:
<ul>
<li>High School Graduate or equivalent.</li>
<li>Previous medical billing / office experience preferred.</li>
<li>Customer service experience preferred.</li>
</ul>
Physical Requirements and Working Conditions:
<ul>
<li>Sedentary work, requiring lifting up to 10lbs</li>
<li>Repetitive motion associated with operating a computer and other office equipment</li>
<li>Inside, climate-controlled working conditions</li>
</ul>
Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:
<ul>
<li>Vision</li>
<li>Dental</li>
<li>Medical</li>
<li>Sick Leave</li>
<li>Paid Time Off</li>
<li>Life Insurance</li>
<li>Paid Maternity Leave</li>
<li>Tuition Reimbursement</li>
<li>Short- and Long-Term Disability</li>
<li>Employee Assistance Program (EAP)</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>401(k) with a Company Match, Profit Share, and Safe Harbor Contributions</li>
</ul>

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family &amp; Medical Leave, protected veteran status, or any other characteristic protected by law.

 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionTop Job Located in Honolulu, HI Salary: $20/hr Get started with one of the largest healthcare organizations on island! Express is seeking a Patient Service Rep to join their team in the Honolulu area! This is a great way for you to gain experience or further your knowledge in the healthcare field. Interested? Give us a call today at 808-792-7015 to set up an immediate interview! Pay: $20/hr Schedule: Monday-Friday, 8:00 am - 4:30 pm Location: Honolulu, HI Responsibilities: As a Patient Service Representative, you will: 
<ul>
<li>Check-in patients and ensure accurate registration</li>
<li>Verify insurance information</li>
<li>Schedule appointments and manage appointment calendars</li>
<li>Direct patients to the correct locations within the facility</li>
<li>Assist patients coming in for the COVID vaccination</li>
</ul>
 You'd be great as a Patient Service Representative with the following: 
<ul>
<li>Ability to stand, walk, and sit for extended periods</li>
<li>Excellent interpersonal and customer service skills</li>
<li>Detail-oriented with strong organizational skills</li>
<li>1-2 years of previous or current experience in healthcare setting</li>
</ul>
 How to Apply for our Patient Service Rep position: 
<ul>
<li>CALL 808-792-7015 today to schedule an interview</li>
<li>REPLY with an updated resume to this posting</li>
<li>VISIT our website at <a href="http://www.expresspros.com" target="_blank">www.expresspros.com</a> to fill out an application</li>
</ul>
 #HIOFFICE Express Office: Honolulu 1130 North Nimitz Highway Suite A135 Honolulu, HI 96817

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
 
The ASC Patient Service Representative II ensures the patients receive the highest level of customer service and care. The ASC Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The ASC Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The ASC Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.
 
Requirements:
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
 
<ul>
<li>Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.</li>
<li>Actively participates in problem solving and identifying improvement opportunities.</li>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Registers new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards). </li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly.</li>
<li>Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for.</li>
<li>Performs other position related duties as assigned.</li>
<li>Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.</li>
</ul>
 
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
 
<ul>
<li>N/A</li>
</ul>
 
KNOWLEDGE | SKILLS | ABILITIES
 
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
EDUCATION REQUIREMENTS
 
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Some college work preferred.</li>
</ul>
 
EXPERIENCE REQUIREMENTS
 
<ul>
<li>Minimum of 2-3 years’ customer service experience required. Experience in a medical office; specifically urology, preferred.</li>
<li>Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.</li>
</ul>
 
REQUIRED TRAVEL
 
<ul>
<li>N/A</li>
</ul>
 
PHYSICAL DEMANDS
 
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%

34,483 patient-service-representative Jobs