<h3>Job Description</h3>
Job Description
Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.
About the Role: We are seeking a passionate and driven Sales Supervisor for our Grown Brilliance boutique in Tysons Corner. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.
In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.
With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Position Qualifications:
<ul>
<li>Must be 18 years or older to comply with company standards.</li>
<li>Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.</li>
<li>Extensive experience in luxury retail or high-touch client-facing roles, with proven experience selling products at a minimum price point of $1,000. A deep commitment to providing exceptional client experiences. GIA certification is preferred to enhance expertise in fine jewelry.</li>
<li>Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.</li>
<li>Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.</li>
<li>Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.</li>
</ul>
Hourly Pay Range: $20/hr - $28/hr. Actual compensation will be based on years of experience, skills, competencies qualifications.
Interpersonal Skills:
<ul>
<li>People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.</li>
<li>Client-Centric &amp; Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.</li>
<li>Adaptable &amp; Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.</li>
<li>Professionalism &amp; Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.</li>
<li>Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.</li>
<li>Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence</li>
<li>Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.</li>
<li>Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.</li>
<li>Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Commission Eligible</li>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Accrued PTO:
<ul>
<li>Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually</li>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount on participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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fWhNAQuDyV

Sales Supervisor: Grown Brilliance (Fine Jewelry)

<h3>Job Description</h3>
Job Description
Prestigious jeweler is seeking a full time receptionist for a busy Manhattan office and salon. The perfect candidate must be able to work in a high-energy, fast-paced environment and be able to prioritize and multi-task. Previous telephone experience is preferred. The role includes welcoming clients and vendors to the salon while managing a 30 extension telephone system in a professional and friendly manner. In addition to normal business hours, we host multiple after hours events for which qualify for overtime. Additional skills in Microsoft Office, Adobe Photoshop and experience in jewelry, fashion or design would be a plus.
We offer a competitive salary and full benefits package including paid vacation and 401k. Please submit your resume and salary requirements for this immediate opening.
Company DescriptionVerdura is a jeweler and specialty retailer, headquartered in New York. Founded in 1939 by Duke Fulco di Verdura, its present-day collection is based on designs created by Fulco during his lifetime, as well as vintage estate pieces. 
<h3>Company Description</h3>
Verdura is a jeweler and specialty retailer, headquartered in New York. Founded in 1939 by Duke Fulco di Verdura, its present-day collection is based on designs created by Fulco during his lifetime, as well as vintage estate pieces.

Receptionist

<h3>Job Description</h3>
Job Description
About the Brand:
Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living
As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.
About the Role: We are seeking a passionate and driven Sales Supervisor for our Grown Brilliance boutique in Georgetown. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury. In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management. With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Position Qualifications:
<ul>
<li>Must be 18 years or older to comply with company standards.</li>
<li>Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.</li>
<li>Experience in luxury retail or jewelry sales with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high-end clientele.</li>
<li>Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.</li>
<li>Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.</li>
<li>Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.</li>
</ul>
Pay Range: $25/hr - $28/hr Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.</li>
<li>Client-Centric &amp; Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.</li>
<li>Adaptable &amp; Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.</li>
<li>Professionalism &amp; Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.</li>
<li>Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.</li>
<li>Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence</li>
<li>Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.</li>
<li>Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.</li>
<li>Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Commission based</li>
<li>Accrued PTO:
<ul>
<li>Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually</li>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount on participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
Powered by JazzHR
O2R6F1N9e6

FT Sales Supervisor: Grown Brilliance

<h3>Job Description</h3>
Job Description
No Referrals from Recruiting Agencies Accepted
 
The Company
Midas Chain, known as the premier jewelry manufacturer in the U.S. and worldwide, sells exclusively to the jewelry trade. Midas began as a family business 40 years ago, with expert craftsmanship marked as the company’s keystone. Our jewelry quality is paired with our commitment to creating genuine client relationships uniquely tailored to each jeweler. We proudly work in collaboration with mom-and-pop shops, national retailers, and everyone in between. We offer a beautiful work environment, competitive salary and a comprehensive benefit package including, medical, dental, vision, LTD, Life, 401K Profit Sharing, PTO, Paid Sick Leave and company paid holidays.
 
About the Role:
The Inside Sales Representative plays a crucial role in driving revenue growth for our independent jewelry sales division by effectively managing and nurturing client relationships. This position is responsible for identifying new sales opportunities and converting leads into loyal customers through consultative selling techniques. The representative will work closely with established accounts to understand their needs and provide tailored solutions that enhance customer satisfaction. The successful candidate must be comfortable handling in-bound customer calls, making outbound phone calls, traveling to multiple trade shows throughout the year, qualifying prospects and closing sales while contributing to the overall success of the organization.
Responsibilities:
<ul>
<li>Source new sales opportunities through inbound lead follow-up, outbound calls and emails.</li>
<li>Engage with potential and existing customers through phone calls, emails, and virtual meetings to understand their needs and present suitable products.</li>
<li>Develop and maintain strong relationships with accounts to ensure customer satisfaction and retention.</li>
<li>Utilize consultative selling techniques to identify customer pain points and provide effective solutions.</li>
<li>Manage incoming customer calls, servicing existing accounts and processing orders</li>
<li>Close sales and achieve sales targets</li>
<li>Collaborate with the sales executives and sales team to strategize on lead generation and follow-up processes.</li>
<li>Following up on leads in a timely manner </li>
<li>Resolving customer issues by problem solving, developing solutions, preparing reports, and making recommendations to management. </li>
<li>Use SAP to set up new accounts and process new orders</li>
<li>Travel and support customers and the sales team at jewelry trade show</li>
</ul>
Qualifications: 
<ul>
<li>Bachelor's degree in business, marketing or a related field or equivalent work experience</li>
<li>Experience in the find jewelry trade industry preferred</li>
<li>Prior sales/customer service fine jewelry experience preferred</li>
<li>Must have a car and be willing to work 5-days onsite</li>
<li>Ability and willingness to travel to trade shows, multiple times per year over weekends</li>
<li>Proven experience in making outbound phone calls</li>
<li>At least 2 years working knowledge of Microsoft Excel &amp; Outlook &amp; SAP system experience a plus</li>
<li>Acute attention to detail</li>
<li>Strong listening and presentation skills</li>
<li>Ability to multi-task, prioritize, manage time effectively</li>
<li>Positive-minded and energetic disposition </li>
<li>Excellent communication and teamwork skills</li>
</ul>
 Onsite Monday-Friday 9:00am-5:30pm

Inside Sales Representative

<h3>Job Description</h3>
Job Description
Office Assistant
Fink's Jewelers is looking to hire an exceptional full-time Office Assistant at our 419-location located on Electric Road in Roanoke, Virginia. This individual must be extremely organized, proficient in Microsoft Office products and possess a high level of customer service skills.
We offer favorable retail hours Monday-Saturday and closed on Sundays.
Primary Duties and Responsibilities
<ul>
<li>Assist in supporting the sales activities by performing all needed functions on POS system, such as ringing various sales, layaways, and special orders.</li>
<li>Generate and maintain client records and files, special order, and layaway files.</li>
<li>Process in-coming and outgoing transfers according to corporate policy and procedures to ensure Inventory control.</li>
<li>Prepare packages and paperwork for outgoing mail or shipment.</li>
<li>Accept and process product for repair. Communicate estimates to customer, follow up on completion and ship dates, notify customer of repair completion.</li>
<li>Respond to customer inquiries both in person and over the phone.</li>
<li>Utilize company ERP software to research transactions.</li>
<li>All other duties as assigned.</li>
</ul>
About Fink's Jewelers
In 1930, Nathan Fink founded Fink's Jewelers. Today, our company is owned and operated by the third and fourth generation of the founding family, with customer service remaining the cornerstone of our philosophy. From the first store in Roanoke, Virginia, Fink's Jewelers has now grown to include 11 locations throughout Virginia, North Carolina, and Tennessee. As one of America's "Top 50" jewelers, we stand strong behind our traditions and value our wonderful staff members. Come join our well-established team as we continue our mission to be the first-choice jeweler in every community we serve!
Fink's Jewelers is committed to our employees by providing excellent full-time benefits that include.
Benefits:
<ul>
<li>Dental Insurance</li>
<li>Employee discount</li>
<li>Flexible Spending Account </li>
<li>Health Insurance</li>
<li>Health Savings Account </li>
<li>Paid Short/Long Term Disability</li>
<li>Paid Life Insurance</li>
<li>Paid Holidays</li>
<li>Paid Time Off</li>
<li>Professional Development Assistance</li>
<li>Referral Program</li>
<li>Retirement 401K Plan</li>
<li>Vision Insurance</li>
<li>Voluntary Life Insurance</li>
</ul>

Office Assistant

<h3>Job Description</h3>
Job DescriptionAbout the Brand:
Grown Brilliance, founded by Akshie Jhaveri—a third-generation jeweler—was built on a mission to create a transparent and value-driven approach to fine jewelry. With 100% conflict-free lab-grown diamonds of the highest quality, Grown Brilliance combines timeless style with conscious living. Inspired by her family’s legacy, Akshie sought to redefine the jewelry industry by empowering clients with beautifully crafted, sustainable jewels that transform how they look and feel.
As a proud minority-female-founded and 75% female-led company, Grown Brilliance champions women who push creative and commercial boundaries, inspiring future generations to pursue their passions. About the Role:
We are committed to finding exceptional talent to represent our Grown Brilliance boutique in Georgetown. We are seeking dynamic Sales Advisors who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications:
<ul>
<li>Minimum Age: Must be at least 18 years old to align with company standards.</li>
<li>Experience: A background in luxury retail, jewelry sales, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.</li>
<li>Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.</li>
<li>Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.</li>
</ul>
Hourly Pay Range: $21/hr to $24/hr. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>Customer-Centric &amp; Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.</li>
<li>Adaptable &amp; Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.</li>
<li>Professional &amp; Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.</li>
<li>Brand Champion &amp; Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.</li>
<li>Detail-Oriented &amp; Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Order Value (AOV), and return clients.</li>
<li>Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.</li>
<li>Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Bonus Eligible</li>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Accrued PTO:
<ul>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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WSFBlzxBJR

FT Sales Advisor: Grown Brilliance

<h3>Job Description</h3>
Job Description
GENERAL MANAGER 
JOB DESCRIPTION 
The General Manager acts as the primary owner of the Retail Stores Operational Plan. You are responsible for ensuring performance objectives are met and achieve business results. You will collaborate with the VP of Stores to develop and implement strategies for achieving the store’s financial goals. You will partner with all other functional heads to achieve company objectives. The Floor Manager will report directly to you and will assist in managing all the operations of the store, in addition to their sales responsibilities.
A key focus of your role will be to create a positive work environment and foster a culture of teamwork and collaboration among associates. You will communicate effectively with the team and set clear expectations and recognize and reward associates for their contributions.
The General Manager is accountable for attracting and hiring talented store associates. You will guide store associates through their training requirements and provide long-term coaching for their professional development. In your role, you will evaluate performance and deliver timely reviews, in addition to maintaining a succession plan. Day-to-day duties will include scheduling team members, guaranteeing guests the Robbins Brothers experience, adhering to the visual guide, managing the budget, and always ensuring merchandise security. The General Manager demonstrates adherence to all Robbins Brothers policies and procedures while modeling its values. 
 
Sales Management
• Guides employees in all aspects of the business, as required for the role and in coordination with the Floor Manager.
• Creates a positive work environment and fosters a culture of teamwork and collaboration among associates.
• Communicates effectively with team and sets clear sales performance expectations.
• Designs and assigns sales floor coverage to increase opportunities.
• Maximizes all sales opportunities by working through sales associates to direct guests flow through the store.
• Utilizes positive coaching and advises sales associates to deliver enhanced guests’ in-store experience. 
• Maximizes average sale with each guest.
• Demonstrates the capability to increase close percentage to achieve the organization’s sales opportunities.
• Develops the sales culture through visible data, recognition, and accountability. 
• Master the utilization of the Salesforce system and coach sales associates in the appropriate use of the Salesforce tools.
• Adheres to Salesforce metric objectives for data collection, tasks, and appointments. 
 
People Development
• Demonstrates an elevated level of proficiency attracting and evaluating sales talent.
• Facilitates effective sales associate hiring and retention.
• Ensures sales associates complete the required on-boarding training and company sponsored education program within the time specified. 
• Creates a team-oriented environment within the workplace.
• Facilitates skill development of sales associates by providing clear, behaviorally specific performance feedback in a manner that builds confidence and maintains self-esteem.
• Holds employees accountable for sales targets, strategic goals, and personal improvement expectations.
• Constructs a strong and collaborative team culture that fosters sales productivity and works together to find solutions to problems.
• Creates a sense of belonging for associates and establishes best practices that enhance trust between team members.
• Encourages, inspires, mentors, and recognizes team members for performance. 
• Delivers effective performance evaluations within the required timeframe. 
• Adheres to company policies and procedures for documenting human resource actions, i.e., personnel hiring, training program attendance, performance evaluations, and disciplinary incidents. 
• Conducts succession planning at the required intervals by the organization. 
 
Merchandise Management
• Completes the required product training in the timeframe specified.
• Exhibits personal initiatives to acquire expert product knowledge and stays up to date on incoming merchandise.
• Demonstrates the ability to train and coach sales associates in all product categories and work effectively with designers.
• Coaches’ sales associates on maximizing gross margin when exploring product options, utilizing resources to craft the optimal sale.
• Adheres to visual guides for merchandise displays and follows Robbins Brothers best practices.
• Ensures merchandise display best practices are implemented.
• Adheres to and holds sales associates accountable for Robbins Brothers quality control and security standards when handling merchandise.
• Controls inventory shrinkage by adhering to Robbins Brothers security and loss prevention policies and procedures.
 
Business Acumen 
• Demonstrates knowledge and understanding of budgets, monitors sales and expenses and ensures that the store is operating within financial targets.
• Analyzes financial data and identifies areas of opportunity and risk, develops strategies to address areas of concern.
• Demonstrates drive and achieves results through effective business planning and execution.
• Plans critical business activities and accomplishes them within the required time frames.
• Exhibits the capability to adjust sales approach to ever evolving conditions.
• Recognizes the 'most important' tasks of store operations and meets the business requirements without delay.
• Exhibits effective business problem-solving skills for unpredictable and complex situations.
• Demonstrates skill, knowledge, and ability to implement and manage changes in a business context.
 
Store Operations and Maintenance
• Ensures compliance with opening and closing policies and procedures.
• Adheres to store operational guidelines to ensure optimal guest experience.
• Manages store maintenance concerns without delay.
 
Values
• Demonstrates Robbins Brothers Vaues.
• Exhibits transparency and fairness in all transactions and interactions, i.e., guests, team, and management.
• Demonstrates integrity in management practices with team and guests during sales process while adhering to company policies and procedures.
• Acts in the best interest of the company, team, and guests.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
 
Job Specifics
Job Type: Full-time Exempt
Reports To: Vice President of Stores
Direct Reports: Floor Manager, Office Manager, Master Jeweler, Guest Experience Relations, Sales Associates, and others as assigned.
Compensation: Salary with Bonus
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation
Shift:
• Day shift
• Evening shift
• Weekends
Experience:
• Management experience: 5 or more years (Required)
• Jewelry retail manage experience: 5 years or more (Preferred)
• Customer service: 5 years or more (Preferred)
• High-end sales: 3 years or more (Preferred)
• CRM software: 3 years (Preferred)
• Salesforce: 2 years (Preferred)

General Manager

<h3>Job Description</h3>
Job Description
Operations and CRM Associate
Fink's Jewelers is now hiring a full-time Operations and CRM Associate at our Home Office located on Electric Road in Roanoke, Virginia. The Operations and CRM Associate plays a critical role in enhancing customer relationship management and supporting operational activities within the organization. This position involves generating reports, standardizing materials, and facilitating training logistics while directly supporting various initiatives aimed at improving client engagement and store operations.
Responsibilities:
- Assist with CRM activities, reporting, and customer tracking.
- Standardize and manage CRM materials to support client interactions.
- Support initiatives for client engagement and data analysis.
- Facilitate training in logistics and coordination for store staff.
- Provide operational support for various programs and supplies.
- Ensure timely communication and response to customer feedback.
- Assist with miscellaneous administrative tasks as needed.
About Fink's Jewelers
In 1930, Nathan Fink founded Fink's Jewelers. Today, our company is owned and operated by the third and fourth generation of the founding family, with customer service remaining the cornerstone of our philosophy. From the first store in Roanoke, Virginia, Fink's Jewelers has now grown to include 10 locations throughout Virginia, North Carolina, and Tennessee. As one of America's "Top 50" jewelers, we stand strong behind our traditions and value our wonderful staff members. Come join our well-established team as we continue on our mission to be the first-choice jeweler in every community we serve!
Fink's Jewelers is committed to our employees by providing excellent full-time benefits that include.
Benefits:
<ul>
<li>Dental Insurance</li>
<li>Employee discount</li>
<li>Flexible Spending Account</li>
<li>Health Insurance</li>
<li>Health Savings Account</li>
<li>Paid Disability Insurance</li>
<li>Paid Life Insurance</li>
<li>Paid Holidays</li>
<li>Paid Time Off</li>
<li>Professional Development Assistance</li>
<li>Referral Program</li>
<li>Retirement 401K Plan</li>
<li>Vision Insurance</li>
<li>Voluntary Life Insurance</li>
</ul>

Operations and CRM Associate

<h3>Job Description</h3>
Job Description
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. 
 Blue Nile is looking for a Full-Time Luxury Jewelry Consultant who is eager for an exciting opportunity to join our retail showroom in the Washington Square in Tigard, OR. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Jewelry Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile. 
Responsibilities:
<ul>
<li>Communicate the Blue Nile difference, instilling trust and confidence in our brand</li>
<li>Demonstrate exceptional customer service and continually develop your product knowledge to educate customers</li>
<li>Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience</li>
<li>Proactively follow up on all internal and external communications while maintaining Blue Nile service standards</li>
<li>Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations</li>
<li>Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth</li>
<li>Continuously maintain excellent attendance and punctuality</li>
<li>Consistently achieve or exceed company sales and service goals</li>
<li>Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer</li>
</ul>
Requirements
<ul>
<li>Previous retail sales or customer service experience required.</li>
</ul>
<ul>
<li>High School Diploma or GED</li>
<li>Jewelry experience a plus but not required</li>
<li>Excellent interpersonal, creative problem solving, organizational and time management skills</li>
<li>Excellent listening, written and verbal communication skills</li>
<li>Strong attention to detail and high integrity</li>
<li>Ability to work within deadlines in a fast-paced environment</li>
<li>Strong computer, typing/keyboarding, and data entry skills; aptitude for effectively and efficiently navigating through all computer systems</li>
<li>Ability to stand for extended periods of time</li>
<li>Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons</li>
<li>Authorized to work in the U.S</li>
</ul>
Benefits
The hourly pay range for this role is $19.00 - $23.00. Final pay rate shall be determined and is based on experience and qualifications. Base pay offered may vary depending on geographic region, internal equity, job - related knowledge, skills &amp; experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile (R2NET Inc) is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile (R2NET Inc) will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Luxury Jewelry Consultant - Full Time - Washington Square

<h3>Job Description</h3>
Job Description
Job Description
At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests’ jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone.
We celebrate our associate’s personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization.
The Office Coordinator acts as co-owner of the Retail Store Operational Plan and is responsible for ensuring that store objectives are met and directs all activities in the office. They are responsible for maintaining inventory controls and enforcing guidelines for the transfer of merchandise to and from locations. They will maintain a constant awareness of security issues involved in operating the office.
The Office Coordinator works closely with the General Manager, Operations Manager and/or Floor Manager in all aspects of Store Operations, as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing effective succession plans for modeling, support and adherence to company values.
Our Culture and Community
We seek out team members who share our values and an unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Role
The Office Coordinator is a multi-dimensional position where you can learn the foundations and best practices of retail operations in the jewelry sales industry. In this role your responsibilities are focused on accurately managing the operational activities of the store. This position requires you to utilize your attention-to-detail, precision orientation, and understanding of computer systems daily. You may lead and direct a small team to ensure the office functions of the store are completed. You will ensure special orders, design in service, repair orders, product inventory, and point of sales entries are completed accurately. In addition, you will communicate with guests onsite, as well as via telephone, email, and text. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process and best practices of retail store operations. At all times, you will adhere to the company’s operational and security policies and procedures involved in running our stores. 
The Office Coordinator works closely with the General Manager, Floor Manager, Operations Manager and Guest Experience Representative in all aspects of the retail store functions. You will be responsible for modeling, supporting, and adhering to Robbins Brothers company policies, procedures, and values.
 
Quality Orientation
<ul>
<li>Demonstrates a detail-orientation toward the daily operational duties of the store.</li>
<li>Ensures accurate daily operational closing procedures are executed, includes auditing specific store functions, i.e., merchandise inventory, point-of-sale, stock balancing, documentation, etc. </li>
<li>Ensures jewelry repairs meet company quality standards, items are inspected, and log documentation is accurate. </li>
<li>Manages point-of-sale transaction audits and confirms accurate documentation.</li>
</ul>
 
Store Operations
<ul>
<li>Builds strong relationships with in-store team, home office, and guests through on-going and effective communication.</li>
<li>Leads the on-boarding training and skill development of operational team members, ensures the position competencies are developed.</li>
<li>Directs team members to complete specific daily operational duties for the benefit of the store.</li>
<li>Demonstrates capability to multi-task several activities throughout the day, i.e., coaching team members, assisting guests, and completing operational duties.</li>
</ul>
Service Orientation
<ul>
<li>Responds promptly to guests questions and requests, works continuously to exceed their expectations.</li>
<li>Seeks to understand the needs of the guests and demonstrates willingness to work toward resolution on their behalf.</li>
<li>Provides the initial resolution to guest service matters in a positive and caring manner, enlists the support of store team members, i.e., sale associates, floor manager, general manager when required.</li>
</ul>

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