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<h3>Job Description</h3>
Job Description
Join the passionate team at Katy Trail Community Health as a Full-Time Patient Service Representative in Sedalia! This onsite role offers an exciting opportunity to positively impact patients' lives daily while working within a supportive and collaborative environment. You'll be at the forefront of healthcare, assisting individuals in navigating their health needs and ensuring they receive the best care possible.
With a competitive starting pay of $17.00 per hour, you will be rewarded for your dedication and hard work. Your contributions will make a difference in the community, and you'll be part of a mission-driven organization that values each team member's input and growth. If you're ready to embark on a fulfilling career that combines compassion with operational excellence, this role is for you.
You will be provided great benefits such as Medical, Dental, Vision, Life Insurance, Flexible Spending Account, and Paid Time Off. Become a vital part of our Sedalia team and help us shape the future of healthcare!
What it's like to be a Patient Service Representative- Sedalia at Patient Service Representative- Sedalia
As a new Patient Service Representative at Katy Trail Community Health in Sedalia, you can expect an engaging and dynamic work environment. Your daily tasks will include greeting patients with warmth and professionalism, managing appointment scheduling, and handling inquiries with a friendly approach. You'll assist patients in completing necessary paperwork and maintaining their records accurately. Expect to collaborate closely with healthcare providers and other staff to ensure seamless patient experiences. Each day will involve managing phone calls and electronic communications while providing essential information about services.
Your schedule will typically be Monday to Friday from 8:00 am to 5:00 pm, with occasional Saturday shifts to meet the needs of our community. This role is perfect for those looking to build a rewarding career in healthcare and make meaningful connections with patients.
What matters most
To thrive as a Patient Service Representative at Katy Trail Community Health in Sedalia, several key skills will set you up for success. Strong communication abilities are essential, as you will be the first point of contact for patients, requiring clarity and empathy in your interactions. Excellent organizational skills will help you manage scheduling, patient records, and various tasks efficiently.
Attention to detail is critical, ensuring that documentation is accurate and patients receive the correct information. You should also possess strong problem-solving skills to address patient inquiries and resolve issues promptly. A friendly and approachable demeanor will foster trust and comfort for those seeking care.
Finally, being adaptable and a quick learner will aid in navigating the fast-paced healthcare environment, allowing you to support both patients and team members effectively. These skills combined will empower you to excel in this fulfilling role.
Will you join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

Patient Service Representative- Sedalia

<h3>Job Description</h3>
Job Description
SUMMARY
Under the direct supervision of the Department Manager, the Patient Service Representative (PSR) functions as part of the Call Center team and is responsible for performing call center agent duties. This position serves as the first point of contact for patients, answering incoming calls, scheduling appointments, and accurately relaying information to appropriate care teams. The PSR provides exceptional customer service while ensuring timely, accurate communication and supporting the organization’s mission to deliver high-quality, patient-centered care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

<ul>
<li>Answer all incoming calls with the standard greeting.</li>
<li>Display exceptional customer service skills and assist the patient to the best of your ability. </li>
<li>Agent’s primary responsibility is to be logged into the phone system at all times, focusing on meeting organizational goals and Service Level Agreements. </li>
<li>Ability to accurately document messages and route to the appropriate care team in real-time. </li>
<li>General knowledge of the organization and departments to ensure proper routing of messages. </li>
<li>Ability to follow policies and procedures to ensure all urgent calls are handled and passed off appropriately. </li>
<li>Ability to follow detailed guidelines and appropriately schedule patients with providers and resources. </li>
<li>Skilled in multitasking and ability to prioritize urgent needs. </li>
<li>Possess strong active listening skills. </li>
<li>Monitor Inbasket messages and emails. </li>
<li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately</li>
<li>Identify opportunities to assist patients in various parts of their healthcare needs. </li>
<li>Ability to attempt conflict resolution and determine when it’s appropriate to escalate. </li>
<li>General understanding of payers that Montage Medical Group is credentialed with and appointment types that patients may be eligible for. </li>
<li>Assist Physicians and Medical Assistants as needed. </li>
<li>Perform rescheduling and schedule management as assigned by practice manager or supervisor.</li>
<li>Displays effective communication skills with vulnerable patient populations. Vulnerable populations are patients who are made vulnerable due to their:
<ol>
<li>Financial circumstances </li>
<li>Place of residence</li>
<li>Health</li>
<li>Age</li>
<li>Personal characteristics</li>
<li>Functional or developmental status</li>
<li>Ability to communicate effectively </li>
<li>Presence of chronic illness or disability</li>
</ol>
</li>
<li>Adheres to team-based approach in patient care.</li>
<li>Adheres to patient-centered medical home policies and procedures in conjunction with NCQA guidelines. </li>
<li>Attends mandatory staff meetings and huddles.</li>
</ul>
 
MONTAGE VALUES
Employees of Montage Medical Group are expected to uphold the Montage Values and Service Standards. Montage Medical Group employees find joy in caring for those we service, are dedicated to coordinating care across all settings, take ownership, collaborate to deliver the highest quality care and are entrusted to serve our community with respect. 

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. Experience with medical terminology (e.g., CPT and ICD9 codes) and understanding of medical insurance process preferred and extremely helpful. Must understand or quickly learn about the differences between and among self-pay patients, insurance patients, Medicare patients, TriCare patients, workers’ compensation patients, and occupational medicine patients.

Must respond courteously, sympathetically and maturely to patient needs. Must be neat and professional in appearance. Detail oriented and well organized. Computer literate (i.e., be familiar with a PC and basic software, such as Microsoft Windows, Microsoft Word, etc.) Bilingual may be required. Must be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.

PATIENT SERVICE, ATTITUDE AND LANGUAGE SKILLS
Must have superior patient service attitude and skills. One of Montage Medical Group’s core values is we are a “Patient-Centered” practice. High patient satisfaction and whole-person care are of critical importance and all employees must strive to achieve 100% patient satisfaction and quality outcomes for all patients. All communications to co-workers, patients and vendors must be courteous (e.g., “Mr. Smith, the Medical Assistant will show you to one of the exam rooms now.”) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine messages, e-mail messages, reports and correspondence, using proper grammar and spelling. Ability to speak effectively with patients and co-workers. Must maintain strict patient confidentiality, adhering to all HIPAA guidelines and regulations. 

THE EMPLOYEE MUST RESPECT, UNDERSTAND AND OBSERVE THE IMPORTANCE OF PATIENT CONFIDENTIALITY.

MATHEMATICAL, FINANCIAL SKILLS AND COMPUTER SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to handle cash transactions and “reconcile” cash drawer balances with computer system reports.

Ability to effectively and efficiently use a computer and related business and medical software. Ability to use typical business equipment, such as fax machine, photocopier, adding machine, business telephone, voicemail, e-mail. The employee must be able to master the NextGen physician practice management computer system for purposes of patient registration, scheduling, payment entry and certain other tasks. Errors must be kept to a minimum (e.g., management occasionally runs error-checking reports, and receptionists may not erroneously miss entering patient social security numbers on more than 5% of the accounts that they register). Type 30+ WPM.
 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Patient Service Representative

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Schedule: Monday-Friday 8:00am-7:00pm with 8 hour shift &amp; a monthly Saturday rotation (40 hours/week). Will float between our Medical Arts, White Square, Seven Square &amp; Merritt Blvd locations. 

You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>
 
We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>
 
We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Title : Patient Services Representative (Call Center)
Location : College Station, TX 77840
Duration : 3 Months
Education : High School Diploma or GED
Shift Details : 8:00 AM – 5:00 PM
Specific Skills : 
<ul>
<li>Answer inbound calls and electronic inquiries in a professional and empathetic manner</li>
<li>Register new patients accurately and compliantly in the electronic medical record (EMR)</li>
<li>Identify and resolve missing or incorrect patient information to ensure accurate billing and reimbursement</li>
<li>Verify insurance coverage or determine self-pay responsibility and provide cost information</li>
<li>Schedule healthcare appointments, diagnostic tests, and ancillary services according to clinic and provider guidelines</li>
<li>Interpret physician orders to ensure correct scheduling</li>
<li>Communicate appointment details, preparation instructions, paperwork, and payment expectations</li>
<li>Document patient-related clerical and clinical messages for providers and administrative staff</li>
<li>Identify emergent patient situations and coordinate immediate triage</li>
<li>De-escalate upset callers and escalate priority issues when appropriate</li>
</ul>
Call center experience required
General Description:
<ul>
<li>The Patient Access Representative is responsible for professionally and efficiently handling inbound calls and electronic requests from patients, family members, and external partners. This role supports patient registration, appointment scheduling, insurance verification, and issue resolution while delivering excellent customer service in a fast-paced healthcare call center environment.</li>
</ul>
Experience dealing directly with patients is required.

<h3>Job Description</h3>
Job Title: Patient Service Representative 
Location: Dallas, Texas, United States
Duration: 03 - 06 Months Contract
 
Job Description:
<ul>
<li>Answer incoming calls and electronic requests from patients, family members, and external parties in a professional and courteous manner.</li>
<li>Register new patients and schedule healthcare appointments while ensuring timely, accurate, and compliant data entry.</li>
<li>Verify insurance coverage or determine patient self-pay responsibilities and provide cost estimates.</li>
<li>Handle clerical and clinical messages from patients, family members, and healthcare professionals.</li>
<li>Identify urgent patient situations and coordinate immediate triage.</li>
<li>Remain composed with upset callers, escalating priority issues when needed.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!
 
<a href="https://www.youtube.com/watch?v=SdY7gWpaQ0o" target="_blank">https://www.youtube.com/watch?v=SdY7gWpaQ0o</a>
 
This position is located in our office at:
10220 Alliance Road
Cincinnati OH 45242
 
NO WEEKENDS, NO EVENINGS, NO HOLIDAYS
 
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
 Benefits:
· Health insurance
· Dental insurance
· Vision insurance
· Life Insurance
· Pet Insurance
· Health savings account
· Paid sick time
· Paid time off
· Paid holidays
· Profit sharing
· Retirement plan
 
GENERAL SUMMARY
 
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
 
ESSENTIAL JOB FUNCTION/COMPETENCIES
 
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
REQUIRED TRAVEL
N/A
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.
Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.
 
Patient Service Representative Essential Functions:
<ul>
<li>Greets patients and verifies demographic information and appointment schedule.</li>
<li>Verifies and enters patient demographics in medical manager and copies pertinent insurance cards</li>
<li>Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.</li>
<li>Places various documents in patient files (school notes, insurance forms in needed)</li>
<li>Confirm patient appointments.</li>
<li>Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy, and respect for patient confidentiality.</li>
<li>Understands and implements office procedure.</li>
<li>Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.</li>
<li>Maintain confidentiality and use discretion when handling patient's medical records and information.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Able to use office equipment satisfactorily and handle paperwork/filing adequately.</li>
<li>Skilled in patient service principles by creating a pleasant waiting room atmosphere.</li>
<li>Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.</li>
<li>Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.</li>
<li>Ability to organize and prioritize tasks effectively.</li>
<li>Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system</li>
<li>Ability to maintain confidentiality and handle sensitive information.</li>
<li>Knowledge of reception tasks, care center policies/procedures, paperwork.</li>
<li>Knowledge of how to use office equipment including phone, computer, copy machine</li>
<li>Knowledge of patient service concepts and techniques.</li>
</ul>
Patient Service Representative Education and Experience:
<ul>
<li>High school diploma or equivalent required</li>
<li>One year of prior experience in a medical setting preferred</li>
</ul>
Benefits Available:
<ul>
<li>Multiple medical and prescription coverage options</li>
<li>Dental and vision care plans</li>
<li>Health Savings Accounts (HSAs), where applicable</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Voluntary critical illness, cancer, and accident insurance</li>
<li>Voluntary hospital indemnity coverage</li>
<li>Voluntary short-term and long-term disability insurance</li>
<li>Voluntary term life insurance and AD&amp;D (Accidental Death &amp; Dismemberment)</li>
<li>401(k) retirement savings plan</li>
<li>Paid time off (PTO)</li>
<li>Commuter benefits</li>
<li>Group auto and homeowners insurance</li>
</ul>
Part-time Benefits:
<ul>
<li>Vision</li>
<li>Flexible Spending Accounts</li>
<li>MetLife Auto/Vehicle &amp; Home Insurance Discounts</li>
</ul>
Requirements:

<h3>Job Description</h3>
Job Description
Join the region’s leading eye care team! Black Hills Regional Eye Institute is seeking a friendly, detail-oriented Patient Service Representative to provide exceptional service to our patients and support our busy clinic operations.
What You’ll Do:
<ul>
<li>Greet patients and assist with check-in/check-out</li>
<li>Schedule appointments and manage patient records</li>
<li>Handle phone calls and inquiries with professionalism</li>
<li>Support our doctors and clinical staff to ensure a smooth patient experience</li>
</ul>
What We’re Looking For:
<ul>
<li>Excellent communication and customer service skills</li>
<li>Strong attention to detail and multitasking ability</li>
<li>Previous medical office or customer service experience preferred</li>
<li>Positive attitude and team-oriented mindset</li>
<li>Be able to do some day travel with a team</li>
</ul>
Why Join Us:
<ul>
<li>Competitive starting wage of $17.00/hour</li>
<li>Comprehensive health benefits, Paid Personal Leave, and an excellent 401k plan up to 13% after a year of employment.</li>
<li>Supportive, professional environment with opportunities for growth</li>
<li>Be part of a respected organization making a difference in patients’ vision and lives</li>
</ul>

 #hc156555

<h3>Job Description</h3>
Job DescriptionJob Title: Patient Care Coordinator Job Description
The Patient Care Coordinator plays a crucial role in ensuring a welcoming and efficient experience for patients, customers, and their families. This position involves greeting individuals in person and over the phone courteously and promptly, managing patient arrivals according to the schedule, and updating arrival times as necessary. The role requires proficiency in understanding insurance processes, collecting co-pays, and outstanding balances, as well as assisting patients with necessary questionnaires. Additionally, the coordinator addresses and resolves customer issues by mobilizing required resources, schedules, and reschedules exams, and maintains a clutter-free reception area.
Responsibilities
<ul>
<li>Greet patients, customers, and family members in a courteous and timely manner.</li>
<li>Ensure patient arrivals are according to schedule and update arrival times as necessary.</li>
<li>Possess a proficient understanding of insurance processes.</li>
<li>Collect patient co-pays and outstanding balances.</li>
<li>Offer and assist patients with procedure-dependent questionnaires.</li>
<li>Resolve customer issues by mobilizing necessary resources.</li>
<li>Schedule and reschedule exams efficiently.</li>
<li>Keep the reception and patient waiting areas clear of clutter.</li>
<li>Stock the reception area with necessary supplies.</li>
<li>Maintain a consistent level of productivity and organize tasks efficiently.</li>
<li>Communicate proactively with provider offices, technologists, and leadership.</li>
</ul>
Essential Skills
<ul>
<li>Customer service experience.</li>
<li>Knowledge of medical terminology.</li>
<li>Appointment scheduling proficiency.</li>
<li>High school diploma or GED.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>Tech savvy, with knowledge of athena software.</li>
<li>Experience in insurance verification is a plus.</li>
<li>Reliable and personable with strong customer service skills.</li>
<li>Ability to learn and be a team player.</li>
</ul>
Work Environment
The role involves a 40-hour work week with availability required from Monday to Friday, 7:30 AM to 6:00 PM, to accommodate early starts or late finishes as needed. Each doctor works up to 6 Saturdays per year, from 8:00 AM to 12:00 PM, resulting in a maximum of 12 Saturdays annually. The primary office is located in Denville, with occasional travel to the Short Hills office. Mileage from Denville to Short Hills is reimbursed once permanent. The office team includes two hand physicians and a supportive staff, with opportunities to build long-term relationships with patients through repeat visits.
Job Type &amp; Location
This is a Contract to Hire position based out of Denville, NJ.
Pay and Benefits
The pay range for this position is $16.50 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denville,NJ.
Application Deadline
This position is anticipated to close on Dec 8, 2025.

About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

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