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<h3>Job Description</h3>
Job DescriptionAbout Certify:At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and we're backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But it's not just about the technology; it's about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. We're founded on the principles of trust, transparency, and accountability, and we're not afraid to challenge the status quo at every turn. We're looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: Join Certify as a Client Success Manager (CSM) to drive client satisfaction, retention, and growth in a fast-paced, dynamic environment. In this critical role, you’ll orchestrate complex client projects, navigate ambiguity with confidence, and build strong relationships with enterprise clients to transform challenges into successes. You’ll excel at managing multiple high-stakes accounts, leveraging data-driven insights, driving client expansion opportunities, and collaborating across teams to deliver exceptional client experiences. If you’re passionate about leading through complexity, driving impactful outcomes, and thriving under pressure, this is your opportunity to make a difference. What You’ll Do
<ul>
<li>Build Client Relationships: Foster trust and loyalty by understanding clients’ business objectives and aligning Certify’s solutions to their goals</li>
<li>Serve as Primary Contact: Act as the go-to resource for client inquiries, delivering timely, effective solutions to ensure satisfaction</li>
<li>Lead Complex Client Projects: Spearhead client initiatives with strong project management, ensuring timely delivery, risk mitigation, and alignment with strategic goals</li>
<li>Drive Retention and Expansion: Proactively identify at-risk clients, implement strategies to reduce churn, and uncover opportunities for account expansion to fuel Certify’s growth</li>
<li>Master Product Expertise: Develop deep knowledge of Certify’s platform to guide clients in maximizing value and achieving success</li>
<li>Leverage Client Feedback: Collect and analyze client feedback to inform product enhancements, collaborating with product and development teams to prioritize client needs</li>
<li>Deliver Training and Resources: Design and lead engaging training sessions, webinars, and resources to empower clients in using Certify’s solutions</li>
<li>Monitor and Report KPIs: Track and analyze key operational and performance metrics and present actionable insights to client and Certify leadership</li>
<li>Collaborate Cross-Functionally: Partner with sales, implementation, operations, and product teams to ensure a seamless client journey, swift issue resolution, and successful expansion initiatives</li>
</ul>
What You’ll Need
<ul>
<li>4+ years of experience in consulting, client success, account management, or a related role, preferably with enterprise clients</li>
<li>Exceptional project management skills, with a proven ability to lead complex initiatives, manage resources, and deliver results in high-pressure settings</li>
<li>Strong ability to navigate ambiguity and complexity, with a track record of solving problems in fast-paced, dynamic environments</li>
<li>Proven ability to manage multiple high-value accounts while delivering exceptional client experiences and driving expansion opportunities</li>
<li>Strong analytical skills to interpret data, identify trends, and drive strategic decisions, including growth initiatives</li>
<li>Excellent communication and presentation skills, with experience leading client-facing training or webinars</li>
<li>Collaborative mindset with a track record of working effectively across cross-functional teams</li>
</ul>
Why Join Certify? At Certify, you’ll join a passionate team dedicated to empowering clients through innovative solutions in a fast-paced, high-growth environment. We value collaboration, creativity, and a relentless focus on client success. As a CSM, you’ll drive meaningful impact by leading client initiatives and fostering growth in a dynamic organization. At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

Client Success Manager

<h3>Job Description</h3>
Job DescriptionAbout ANS&nbsp;At ANS, we’re not just a consulting engineering firm,we’re a team of trailblazers shaping the future of energy and infrastructure through civil, structural, electrical, high-voltage, and geotechnical engineering. Recognized as one of the Best Places to Work and Top 10 Hottest Engineering Firms in the US by Zweig Reports and featured in Inc. 5000’s Top 250 for our staggering 1,748% growth, we’re proud of what we’ve built and where we’re headed.&nbsp; We thrive on innovation, embrace a “best idea wins” culture, and value humility, ownership, and execution. If you excel in fast-moving environments and believe in the power of precision, this is the place for you.&nbsp; About the Role&nbsp; At ANS, relationships are the foundation of everything we do. As we grow rapidly, we’re formalizing our Commercial team to ensure our client experience scales with intention, warmth, and excellence. We’re looking for Client Relations Managers who are passionate about people and who thrive in environments where trust, collaboration, and long-term partnerships matter.&nbsp;&nbsp;This role is ideal for someone who sees client care as a craft: someone who listens deeply, communicates clearly, and builds lasting relationships that reflect the values ANS was built on. You’ll work closely with our Commercial Team Lead, Business Development, and Proposal Writing teams to ensure our clients feel supported, understood, and excited to work with us every step of the way.&nbsp; WHAT YOU'LL DO:Build &amp; Nurture Client Relationships
<ul>
<li>Serve as the primary point of contact for assigned clients, ensuring consistent communication and a high-touch experience&nbsp;</li>
<li>Understand client goals, preferences, and pain points to proactively offer solutions and support&nbsp;</li>
<li>Maintain long-term relationships that foster trust, loyalty, and repeat business&nbsp;</li>
</ul>
Collaborate Across the Commercial Team
<ul>
<li>Partner with Business Development to transition new clients smoothly into ongoing relationships&nbsp;</li>
<li>Work with Proposal Writers to ensure client needs are accurately reflected in proposals and scopes&nbsp;</li>
<li>Coordinate with internal teams to keep projects aligned with client expectations&nbsp;</li>
</ul>
Strategic Account Management
<ul>
<li>Track client satisfaction, engagement, and feedback to identify opportunities for improvement&nbsp;</li>
<li>Monitor account health, flag risks early, and help resolve issues with empathy and urgency&nbsp;</li>
<li>Contribute to account planning and growth strategies alongside the Commercial Team Lead&nbsp;</li>
</ul>
Scale the ANS Way
<ul>
<li>Help formalize systems and processes that preserve our relational approach as we grow&nbsp;</li>
<li>Bring creativity and intentionality to client touchpoints—from kickoff calls to milestone celebrations&nbsp;</li>
<li>Represent ANS’s values in every interaction, making clients feel like part of the family&nbsp;</li>
</ul>
WHAT WE ARE LOOKING FOR
<ul>
<li>A people-first mindset with strong emotional intelligence and communication skills&nbsp;</li>
<li>Experience in account management, client services, or relationship-based roles&nbsp;</li>
<li>Ability to manage multiple client relationships with care, clarity, and consistency&nbsp;</li>
<li>Proactive problem-solver who thrives in fast-paced, evolving environments&nbsp;</li>
<li>Familiarity with engineering, renewable energy, or professional services is a plus- but not required&nbsp;</li>
<li>Someone who genuinely enjoys connecting with others and making work feel human&nbsp;</li>
<li>High School Diploma&nbsp;</li>
<li>Prior experience in renewable energy, consulting engineering, or related field&nbsp;</li>
<li>Ability to travel to client offices, when needed (up to once per month)&nbsp;</li>
</ul>
Benefits: 401(k)Dental insuranceHealth insurancePaid time offVision insuranceReady to join us?At ANS, you’ll join a team that values creativity, collaboration, and community. Whether you’re hosting a client lunch, managing communications between our teams, or celebrating a project win, you’ll be part of a company that believes relationships are the real bottom line.&nbsp;&nbsp;&nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Client Account Manager

<h3>Job Description</h3>
Job DescriptionPayabli's mission is to enable any software company to become a payments company through our payment infrastructure and monetization platform. With Payabli, software companies can make payments a core part of their business model to drive revenue, enhance customer lifetime value, and boost enterprise value. Founded by serial entrepreneurs who built and scaled successful technology companies like RevoPay (Acquired), Seamless.com (IPO), and ServiceTitan, we're backed by top venture capital investors including Fika Ventures, Bling Capital, and TTV Capital. The Role: As a Client Success Manager at Payabli, you are the north star for our partners—their trusted advisor and advocate as they navigate their payments journey post-integration. You'll serve as the single source of truth, guiding partners to measurable success while ensuring they maximize the value of Payabli's platform. This is a strategic, relationship-driven role where you'll own a portfolio of partner accounts, acting as the bridge between their business objectives and our cross-functional teams. Whether working with banking partners, HOA management platforms, vertical SaaS companies, or other specialized industries, you'll become the subject matter expert who understands their unique challenges and opportunities. You'll proactively drive adoption, identify growth opportunities, mitigate risks, and ensure that every partner relationship is set up for long-term success. This isn't just account management—it's strategic partnership at scale. Strategic Partner Management
<ul>
<li>Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor</li>
<li>Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams</li>
<li>Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap</li>
<li>Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams</li>
</ul>
Partner Enablement &amp; Adoption
<ul>
<li>Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs</li>
<li>Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities</li>
<li>Proactively monitor partner health indicators and intervene early to address concerns or remove blockers</li>
<li>Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical</li>
</ul>
Growth &amp; Retention
<ul>
<li>Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals</li>
<li>Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk</li>
<li>Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners</li>
<li>Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement</li>
</ul>
Problem Resolution &amp; Advocacy
<ul>
<li>Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed</li>
<li>Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process</li>
<li>Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements</li>
<li>Navigate complex situations including underwriting challenges, funding discrepancies, and integration issues with confidence and composure</li>
</ul>
Data-Driven Decision Making
<ul>
<li>Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration</li>
<li>Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities</li>
<li>Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes</li>
<li>Maintain accurate records in CRM systems to ensure visibility and collaboration across teams</li>
</ul>
Required Experience &amp; Skills
<ul>
<li>3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS</li>
<li>Proven track record of managing high-value accounts with measurable retention and growth outcomes</li>
<li>Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems</li>
<li>Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders</li>
<li>Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts</li>
<li>Strong analytical and problem-solving abilities with a data-driven approach to decision-making</li>
<li>Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software</li>
<li>Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment</li>
</ul>
Nice to Have
<ul>
<li>Experience working with vertical SaaS platforms or understanding of specific industry verticals (banking, property management, healthcare, etc.)</li>
<li>Technical aptitude with APIs, integrations, or software implementation</li>
<li>Experience with customer success platforms like Gainsight or ChurnZero</li>
<li>Knowledge of payment compliance, underwriting processes, or risk management</li>
<li>Background in consulting, strategic operations, or business development</li>
</ul>
Who You Are
<ul>
<li>A Problem Solver: You love "running to the fire" and view challenges as opportunities to add value</li>
<li>Customer-Obsessed: You genuinely care about your partners' success and go above and beyond to earn their trust</li>
<li>Proactive &amp; Resourceful: You don't wait for problems to escalate—you anticipate needs and take action</li>
<li>Collaborative: You work seamlessly across teams and know how to rally resources to achieve partner outcomes</li>
<li>Detail-Oriented: You understand that "little things count" and sweat the small stuff to deliver exceptional experiences</li>
<li>Growth-Minded: You're eager to learn, adapt quickly, and continuously improve your craft</li>
</ul>
Why Join Payabli? We're a values-driven company that cares deeply about our team, partners, and customers. Our north star values guide everything we do:
<ul>
<li>Team First: We invest in our people to foster a vibrant culture where we all love coming to work every day</li>
<li>Customer Love: We go above and beyond to woo customers so they write us love letters</li>
<li>Run to the Fire: We embrace difficult situations and lean in when confronted with adversity</li>
<li>Bias for Action: We operate with urgency and don't leave for tomorrow what can be done today</li>
<li>Little Things Count: We differentiate ourselves by focusing on thoughtful details</li>
<li>Truth Seekers: We seek truth above pride and ego, holding each other accountable with respect</li>
</ul>
What We Offer
<ul>
<li>Competitive base salary with strong performance-based upside potential</li>
<li>Stock options with the potential to unlock more equity as we grow</li>
<li>Flexible PTO and paid parental leave</li>
<li>Comprehensive medical, dental, and vision insurance401K with company match, HSA, and pre-tax savings programs</li>
<li>Monthly education fund to invest in your professional development and passion goals</li>
<li>Fully remote work environment with a collaborative, supportive team culture</li>
</ul>
Payabli is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Principals only.&nbsp;No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies. Payabli is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description Client Solutions ManagerThe Opportunity
We're OpinionRoute. We empower researchers to deliver accurate survey insights using the industry's only true survey workflow operating system, supported by best-in-class managed services.
We believe that marketing research can be made easier through the harmonization of people, technology, and process. This requires a commitment to creativity and thinking outside the box to improve the research data collection process. We constantly challenge ourselves, creating opportunities for every team member to grow, while never losing sight of the importance of teamwork, passion, and creating value for clients.
The Client Solutions Manager plays a key part in meeting client needs through a first-class service approach in the project execution cycles. The role itself will be a platform for career development and growth. The career path will grow around your unique skills and talents. You will be engaged deeply as an employee to learn the industry and business. We like to invest in our people.
This is hybrid position which offers flexibility to work both in-office at our downtown Cleveland headquarters and remote. Open to candidates in other cities. 
What You Will Do
<ul>
<li>Coordinate with internal and external resources to manage full-service research studies</li>
<li>Manage accounts and proposals</li>
<li>Develop project timelines</li>
<li>Manage internal resources and external vendors to complete projects on time and within budget</li>
<li>Review questionnaires</li>
<li>Escalate and resolve any project challenges using cross-functional channels with Sales, Fieldwork Ops, Development Operations, Programming, and management</li>
<li>Test online survey programs</li>
<li>Review data for quality assurance purposes</li>
<li>Manage project budgets and timing</li>
<li>Maintain status and progress updates for fieldwork</li>
<li>Ensure that data is collected to the client’s specifications</li>
</ul>
You'll Thrive In This Role If You're
<ul>
<li>Ambitious. Seeking to launch or continue your early-stage career in a place where you’ll be valued, listened to, and challenged.</li>
<li>Analytical. You aren’t afraid to bury your nose in a spreadsheet to find an a-ha moment on a project.</li>
<li>Quality-Focused. You believe that your work ethic is apparent through your attention to detail.</li>
<li>Service-oriented. You find genuine fulfillment from helping others either in life or a professional setting.</li>
<li>Engaging. You have a dynamic personality that thinks long-term as you search for a great fit.</li>
<li>Data-Driven. You substantiate your thoughts, theories, and recommendations with data.</li>
</ul>
You're a Fit If You Have/Are
<ul>
<li>A Bachelor’s degree or higher in Math, Analytics, Research, Marketing, Engineering, Business, Communication, or other relevant fields.</li>
<li>2-3 years of project management experience in online quantitative market research</li>
<li>Effective multi-tasking abilities</li>
<li>Excellent oral and written communication.</li>
<li>Intellectual curiosity and a desire to learn.</li>
<li>Good time management skills.</li>
<li>Demonstrated proficiency in MS Excel, Word, and PowerPoint applications.</li>
<li>Mathematically inclined; experience with data analysis and data software preferred</li>
<li>A positive and energetic team player who enjoys helping others</li>
</ul>
Why You Might Be Excited About Joining Us
<ul>
<li>We’re values-driven. We care deeply about the service we provide and client satisfaction.</li>
<li>We’re analytical and thoughtful. Our extra focus and attention to detail stand out.</li>
<li>We’re experts. In a rapidly evolving field, we maintain this edge by hiring talented, accomplished professionals and offering client education and engagement.</li>
<li>We’re culture-driven. We want to add talent that blends high performance with extra personality and empathy for those around you.</li>
<li>We’re a young company! The excitement of a startup/scaleup, but carrying the wisdom of many more years than that.</li>
</ul>
More About OpinionRoute
OpinionRoute is creating innovative solutions for Market Research firms who seek to work smarter, deliver higher quality, and treat their talent better.
Values: Move with Purpose, Treat Learning as a Journey, Prioritize People, Accept Responsibility, Set a Higher Quality Standard.

Client Solutions Manager

<h3>Job Description</h3>
Job DescriptionDescription:
If you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket55 is a perfect fit. Rocket55 has been a full-service digital marketing agency for 15 years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness. Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!
 
 
Job Summary:
As a pivotal figure at Rocket55, the Client Success Manager is the cornerstone of client satisfaction and success. This role leads and manages client relationships and oversees the implementation of all digital marketing initiatives. Rocket55 Client Success Managers focus on delivering world-class customer service and thrive in fast-paced, ever-evolving environments. The Client Success Manager will coordinate with project managers, the Account Strategy Lead, and the broader production team to deliver for our clients. They expertly translate business needs into impactful digital marketing strategies, meticulously tracking and reporting on the progress and effectiveness of these initiatives. It's a role suited for visionary leaders who are passionate about making a difference, driving client success, and contributing to the dynamic synergy of our agency.
 
 
Responsibilities:
 
Client Communication and Relationship Management:
<ul>
<li>Serves as the primary point of contact for clients</li>
<li>Maintains regular communication with clients to understand their needs, expectations, and feedback</li>
<li>Builds and nurtures long-term relationships with clients</li>
<li>Handles client queries and resolves issues promptly</li>
<li>Identifies opportunities for account growth and upselling additional services to existing clients</li>
</ul>
 
Project Management And Coordination:
<ul>
<li>Oversees the planning and execution of digital marketing campaigns</li>
<li>Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success</li>
<li>Collaborates with the project management team to monitor project timelines and ensure that deadlines are met</li>
<li>Manages budgets and works with project management teams to allocate resources effectively</li>
</ul>
 
Performance Analysis And Reporting:
<ul>
<li>Monitors and analyzes the performance of digital marketing campaigns</li>
<li>Uses analytics tools to track campaign success and ROI</li>
<li>Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement</li>
</ul>
 
Internal Collaboration And Communication:
<ul>
<li>Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met</li>
<li>Shares client feedback with relevant teams to improve service delivery</li>
<li>Participates in internal meetings and provide updates on account status</li>
</ul>
 
Continual Learning And Adaptation:
<ul>
<li>Stays updated on the latest industry trends, tools, and best practices</li>
<li>Attends workshops, webinars, and training to enhance professional skills</li>
</ul>
 
Problem-Solving And Crisis Management:
<ul>
<li>Addresses and resolves any challenges or obstacles that arise</li>
<li>Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise</li>
</ul>
 
KPIs:
<ul>
<li>Client Satisfaction &amp; Client Health</li>
<li>Account retention and performance</li>
<li>Successful cross team collaboration</li>
<li>Professional development plan</li>
</ul>
Requirements:
Required Experience, Skills, and Qualifications:
<ul>
<li>Bachelor’s degree in Marketing, Advertising, Business, or related field</li>
<li>2 - 4 years of experience as an account manager within an advertising/marketing agency</li>
<li>Ability to understand complex client deliverables and confidently present them to clients</li>
<li>Excellent listener and note-taker</li>
<li>Solid verbal/written communication skills</li>
<li>Collaborative leader</li>
<li>Extremely detail-oriented and organized</li>
<li>Strong business acumen</li>
<li>Willingness to take on any task with enthusiasm</li>
<li>Fast learner and accepting of constructive criticism</li>
<li>Ability to work cohesively with clients and subject matter experts</li>
<li>Comfortable with a fast-paced and evolving environment</li>
<li>Problem-solving attitude with a consistent pursuit of results</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>2+ years of experience with SEO, pay per click, and/or Social Media strategies</li>
<li>Familiarity with WordPress or other Content Management Systems</li>
<li>Understanding of Amazon or other marketplace platforms</li>
<li>Analytics/Google Ads Certified</li>
<li>Accelo or other project management software experience</li>
</ul>
 
Salary Range:
$70,000 - $79,000 - depending on experience and qualifications.
 
 
Total Compensation Package:
This position offers full-time employment along with a comprehensive benefits package that includes:
<ul>
<li>Complimentary parking</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with matching contributions from the Company</li>
<li>Life insurance and Accidental Death &amp; Dismemberment (AD&amp;D) coverage</li>
<li>Company-provided Short Term Disability insurance</li>
<li>Long Term Disability coverage</li>
<li>Paid Time Off</li>
<li>Holiday pay, including Floating Holiday</li>
<li>Flexible work schedules</li>
</ul>
 
Commitment to Inclusion:
Rocket55 is an equal opportunity employer and is dedicated to creating an inclusive work environment void of harassment and discrimination. Our goal at Rocket55 is to cultivate a culture where each team member feels appreciated, empowered, and motivated to pursue both personal and collective objectives. This commitment entails ensuring opportunity and accessibility for individuals of all backgrounds, including but not limited to race, ethnicity, age, marital status, gender, sexual orientation, gender identity, gender expression, religion, national origin, disabilities, political affiliation, and socioeconomic status.
Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.

<h3>Job Description</h3>
Job DescriptionJob Description
Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. 
As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First at Home is the place for you. 
Job Title: Client/Caregiver Success Manager 
Location: Renton/Tacoma, WA 
Job Type: Full-Time 
Salary Range: $24.00 - $27.00 per Hour 
Schedule: FT- 8:00-4:30 
Work Days: Monday-Friday 
On Call Rotation: (after hours &amp; weekends) 
About Us: As a Caregiver/Client Success Manager, you’ll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service. 
The ideal candidate for this role is someone with a client-first mindset, strong interpersonal skills, and the ability to prioritize effectively in a fast-paced environment. 
Job Description: As a Client/Caregiver Success Manager, you will be at the heart of our care delivery team. You will oversee the scheduling, support, and professional development of our in-home Caregivers. Your role will involve ensuring continuity of care and client satisfaction through diligent oversight of client and caregiver needs, coordination with referral partners, and active communication with families. 
Key Responsibilities: 
<ul>
<li>Efficiently schedule caregiver/client based on caregiver skill set and client needs.</li>
<li>Utilize effective staffing skills to strategically staff Caregivers, avoiding overtime whenever possible.</li>
<li>Monitor the Home Care department’s monthly staffing statistics and develop solutions to increase client hours and satisfaction.</li>
<li>Manage billing and payroll for client and Caregiver caseloads.</li>
<li>Provide supervision of Caregivers, including hiring, mentoring, and coaching/counseling.</li>
<li>Conduct supervisory visits for Caregivers on a routine and ongoing basis.</li>
<li>Provide training for Caregivers under the direction of the Director of Home Care.</li>
<li>Function as the point of contact for all Caregivers and participate in the on-call rotation to manage off-hours staffing needs. Must be able available for emergency client coverage and be able to follow care plan tasks </li>
<li>Ensure compliance with WAC &amp; RCW for clients, self, and Caregivers.</li>
<li>Conduct client assessments and evaluations to determine care needs.</li>
</ul>
<ul>
<li>Coordinate care plans and services with clients, referral partners, and family members.</li>
<li>Maintain detailed records of client progress and care plans.</li>
<li>Travel within local region</li>
</ul>
Qualifications: 
<ul>
<li>2+ years of experience in home care, client/caregiver management, and/or related role with transferable skills required.</li>
<li>Valid Driver’s License and vehicle insurance </li>
<li>Current CNA or HCA certification preferred</li>
<li>Proficiency in using healthcare management software preferred.</li>
</ul>
Benefits: 
<ul>
<li>Amazing Workplace Culture and Supportive Environment</li>
<li>401(k) with company matching contribution</li>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Paid time off</li>
<li>10 paid Holidays</li>
<li>Professional development assistance</li>
<li>Same day pay available through TapCheck</li>
</ul>
Why Join Us: We offer a supportive and collaborative work environment where your contributions are valued. Join us in making a difference in the lives of our clients and their families

Client & Caregiver Success Manager

<h3>Job Description</h3>
Job Description
Description
ELIQUENT Life Sciences is the leading global consulting firm providing solutions to life science companies researching, developing, and manufacturing innovative products to serve patients and respond to public health challenges around the world. ELIQUENT is committed to serving clients’ needs with extensive expertise, unwavering integrity, and strategic insight in a manner that supports availability of safe, effective, and high-quality drugs, biologics, and medical devices. For more information, please visit our website at eliquent.com.
We are seeking an experienced Regional Business Development Manager to drive growth within the life sciences sector (pharma, biopharma, cell and gene, fill-finish, med device companies) across the Southeast region, based out of the Raleigh, NC area. This role combines prospecting and client acquisition with strengthening long-term partnerships, leveraging sales systems to track progress, and achieving measurable revenue goals.
Key Responsibilities
<ul>
<li>Lead business development efforts to expand market presence, generate high-quality leads, and close new business opportunities.</li>
<li>Proactively identify and qualify prospects through research, outreach, and networking; develop a consistent pipeline of opportunities.</li>
<li>Manage and track opportunities using CRM systems, ensuring accurate forecasting, pipeline visibility, and timely follow-ups.</li>
<li>Deliver against quarterly and annual sales targets by executing effective sales strategies and consultative selling techniques.</li>
<li>Collaborate with internal subject matter experts to design and present tailored consulting solutions that address client needs.</li>
<li>Monitor and report on key sales metrics (pipeline growth, deal closure, and client retention etc.).</li>
<li>Maintain and grow relationships with existing clients to drive repeat business and cross-sell opportunities. Expand existing key accounts to grow the business across Southeast.</li>
<li>Represent Eliquent at industry conferences, trade shows, and networking events to build brand awareness and generate leads.</li>
<li>This role is regionally based in Raleigh, NC but candidate will work from home</li>
</ul>
 
Requirements
<ul>
<li>Minimum of 5 years of B2B sales or business development experience, ideally in life sciences, healthcare, or related consulting services.</li>
<li>Strong knowledge of the biotech, pharmaceutical, or medical device sectors with proven ability to engage senior-level stakeholders.</li>
<li>Demonstrated track record of meeting or exceeding sales quotas and successfully closing complex deals.</li>
<li>Skilled in CRM utilization, sales reporting, and pipeline management to drive accountability and decision-making.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Ability to travel up to 20% within the Southeast region for client meetings, industry events, and business development activities.</li>
<li>This role is commission based.</li>
</ul>
 
Benefits
What We Offer:
Competitive Compensation: Attractive salary and comprehensive benefits package for full-time and part-time employees, including health, dental, vision, and life insurance, a 401(k) plan with employer match, a generous paid time off policy, and additional perks. Compensation is commensurate with professional experience.
Career Development: Opportunities for professional growth and advancement within a supportive and innovative environment.
Work-Life Balance: Flexible work arrangements and a commitment to maintaining a healthy work-life balance.
Eliquent Life Sciences is proud to be an Equal Opportunity Employer, committed to employee diversity.

Regional Client Development Manager

<h3>Job Description</h3>
Job DescriptionSalary: 
About Plutus Health Inc.:
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.
 Job Description:
We are seeking an experienced Client Success/ Coding Manager with expertise in medical coding, auditing, and compliance to oversee client relationships, coding operations, and revenue cycle optimization. This role requires a deep understanding of CPT, ICD-10, HCPCS, payer policies, and denial management, ensuring that clients receive best-in-class coding services and compliance support.
The ideal candidate will have a strong background in medical coding, compliance audits, RCM workflow optimization, and payer regulations, along with exceptional client relationship management skills.
Key Responsibilities:
Client Success &amp; Relationship Management:
<ul>
<li>Serve as the primary point of contact for clients, ensuring smooth communication and resolution of coding-related concerns. </li>
<li>Develop and implement client engagement strategies to maximize satisfaction, retention, and revenue growth. </li>
<li>Conduct Quarterly Business Reviews (QBRs) and compliance audits to drive process improvements. </li>
<li>Identify upsell and cross-sell opportunities within client accounts to expand coding service offerings. </li>
</ul>
Medical Coding &amp; Compliance Oversight:
<ul>
<li>Ensure adherence to ICD-10, CPT, HCPCS, and payer-specific guidelines across multiple specialties. </li>
<li>Conduct coding audits, documentation reviews, and risk assessments to improve coding accuracy and compliance. </li>
<li>Monitor denial trends, coding discrepancies, and revenue leakage, implementing corrective actions as needed. </li>
<li>Stay up to date with Medicare, Medicaid, and commercial payer regulations, ensuring regulatory compliance. </li>
<li>Provide training and education to clients and internal teams on evolving coding guidelines and best practices. </li>
</ul>
Revenue Cycle &amp; Denial Management:
<ul>
<li>Optimize coding workflows, ensuring efficient charge capture and clean claim submission. </li>
<li>Collaborate with billing, AR, and denial management teams to reduce denials, enhance revenue recovery, and improve coding accuracy. </li>
<li>Track key performance indicators (KPIs) such as clean claim rates, denial rates, coding accuracy, and compliance scores. </li>
<li>Drive coding automation initiatives to improve operational efficiency and minimize manual errors. </li>
</ul>
Cross-Functional Collaboration &amp; Leadership:
<ul>
<li>Work closely with operations, compliance, and technology teams to refine and enhance coding service offerings. </li>
<li>Lead and mentor onshore and offshore coding teams, ensuring high performance and adherence to compliance standards. </li>
<li>Partner with business development teams to support client onboarding, process improvement initiatives, and contract renewals. </li>
<li>Act as an RCM Subject Matter Expert (SME) in internal strategy discussions and client engagements. </li>
</ul>
Required Qualifications:
<ul>
<li>Bachelors degree in Healthcare Administration, Business, or a related field (Masters preferred). </li>
<li>7+ years of experience in medical coding, auditing, and revenue cycle management in a leadership role. </li>
<li>Certification required: CPC, CCS, or equivalent (AHIMA or AAPC certification preferred). </li>
<li>Strong understanding of payer policies, claims processing, medical necessity guidelines, and risk adjustment methodologies. </li>
<li>Experience in coding audits, denial resolution, and revenue integrity initiatives. </li>
<li>Proficiency in RCM platforms, EHR/EMR systems (Epic, Meditech, Paragon, etc.). </li>
<li>Experience managing onshore/offshore coding teams and handling multi-client engagements. </li>
<li>Strong analytical, problem-solving, and negotiation skills with the ability to translate data into actionable insights. </li>
<li>Willingness to travel as needed. </li>
</ul>
Why Join Plutus Health Inc.?
<ul>
<li>Work for a fast-growing, innovative company recognized for excellence in healthcare.</li>
<li>Collaborate with a dynamic, supportive team that values professional development.</li>
<li>Make a meaningful impact on patient care and operational success.</li>
</ul>

Client Success/ Coding Manager

<h3>Job Description</h3>
Job DescriptionOverview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
Job Description:
Job Description
Hiring for a Security Client Manager
Join the world's leading global security company!
<ul>
<li>Salary is $72,100.00 per year</li>
<li>Location: Palm Desert, California</li>
<li>Excellent benefits and career growth opportunities</li>
<li>Annual Bonus</li>
<li>Auto Allowance of $3,510 per year</li>
<li>Auto Fuel Card&nbsp;</li>
</ul>
Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1436314

Client Manager

<h3>Job Description</h3>
Job DescriptionOverview
Company Overview:
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
Job Description:
Job Description
Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1435888

160,325 client-manager Jobs