<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Description 
Job Summary
As a Sr. Technical Support Engineer for our Platinum customers, you will be a critical thinker who provides advanced post-sales support for complex issues requiring in-depth evaluation. You will serve as a key technical contact, adept at detailing difficult issues to both technical and non-technical professionals. This role is dedicated to customers who manage mission-critical infrastructures and require guaranteed response times and enhanced services, offering a truly differentiated level of support.
Key Responsibilities
<ul>
<li>Provide advanced post-sales technical support, including configuration, troubleshooting, and best practices to Platinum customers.</li>
<li>Meet and exceed enhanced response time SLAs for customers managing mission-critical systems.</li>
<li>Manage and own support cases from recording and tracking through to timely resolution and follow-up, ensuring a positive customer experience.</li>
<li>Apply expert fault isolation and root cause analysis skills to diagnose and resolve complex technical issues in customer environments.</li>
<li>Proactively collaborate and exchange information with Engineering and ETAC teams to resolve customer issues and accomplish shared objectives.</li>
<li>Reproduce customer issues in a lab environment to qualify bugs and drive them to resolution with development teams.</li>
<li>Contribute to the knowledge base by publishing Technical Support Bulletins and other user documentation.</li>
<li>Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.</li>
</ul>
Qualifications 
Required Qualifications
<ul>
<li>Bachelor's degree in a relevant field, equivalent military experience, or equivalent practical experience.</li>
<li>5+ years of experience in a technical support role, preferably in network security.</li>
<li>Demonstrable experience with TCP/IP and the ability to independently debug broad, complex networks.</li>
<li>In-depth experience with routing and switching protocols (e.g., OSPF, BGP, VLANs).</li>
<li>Strong experience with security technologies such as IPSEC, SSL-VPN, NAT, and GRE.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience with authentication protocols (e.g., LDAP, SAML, RADIUS, TACACS+).</li>
<li>Knowledge of virtualization (VM) and multi-cloud environments (AWS, Azure, GCP).</li>
<li>Advanced industry certifications such as CCNP, CCIE, JNCIP, JNCIE, or PCNSE.</li>
<li>Experience with competitor products from vendors like Cisco, Checkpoint, Juniper, Fortinet, or Zscaler.</li>
</ul>
 Additional Information 
The Team
Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $103400 - $167200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes

Sr. Technical Support Engineer, Platinum

<h3>Job Description</h3>
Job Description
TITLE: Data Center Operations &amp; Security Lead
LOCATION: Boyers, PA
CLEARANCE REQUIRED: Active DoD TS/SCI
EMPLOYMENT TYPE: Full-time, On-site

POSITION SUMMARY
Modern Government Solutions (MGS) is seeking a Data Center Operations &amp; Security Lead to oversee secure data center operations, critical infrastructure management, and communications security (COMSEC) activities for classified U.S. Government programs. This role ensures continuous availability of compute, storage, and network environments while maintaining compliance with DoD and U.S. Government security standards. The Site Lead will serve as the primary point of contact for operations, vendor coordination, and site-level leadership within a high-availability, mission-critical environment.

RESPONSIBILITIES (not limited to):
<ul>
<li>Lead day-to-day data center operations across IT systems, facilities, and physical security, ensuring continuous uptime and compliance with all safety and security requirements.</li>
<li>Manage Tier 2–3 troubleshooting, preventive maintenance, and infrastructure optimization for servers, storage, and networking systems.</li>
<li>Oversee physical data center activities including rack-and-stack, cabling, power distribution, and environmental monitoring.</li>
<li>Supervise on-site technicians and coordinate with cross-functional teams (network, systems, cybersecurity, and facilities) to resolve incidents and optimize performance.</li>
<li>Serve as COMSEC Custodian, overseeing government-provisioned materials, record keeping, and compliance with NSA/DoD protocols.</li>
<li>Act as Major Incident Manager, leading incident response, root cause analysis, and service restoration for system outages or critical events.</li>
<li>Maintain accurate asset inventories, hardware lifecycle records, and configuration documentation using ServiceNow, BMC Remedy, or similar systems.</li>
<li>Implement and enforce best practices and compliance standards (SOC 2, ISO 27001, FedRAMP, DISA STIG) to ensure operational integrity and audit readiness.</li>
<li>Support and lead audits, inspections, and customer/vendor visits, ensuring documentation accuracy and adherence to site and personnel security standards.</li>
</ul>

REQUIRED SKILLS AND QUALIFICATIONS
<ul>
<li>Must possess an active Department of Defense (DoD) TS/SCI security clearance.</li>
<li>Bachelor's degree in Information Technology, Electrical, Industrial, or Facilities Engineering (equivalent experience considered).</li>
<li>15+ years of experience in data center operations, including IT infrastructure, systems administration, and facility management.</li>
<li>Hands-on expertise with:
<ul>
<li>VMware vSphere / ESXi, Windows/Linux servers</li>
<li>Dell EMC or equivalent enterprise storage platforms</li>
<li>Cisco / Palo Alto networking and security technologies</li>
<li>Monitoring tools such as SolarWinds, Splunk, or equivalent</li>
</ul>
</li>
<li>Strong background in incident, change, and configuration management.</li>
<li>Experience supporting classified U.S. Government environments or cleared data centers.</li>
<li>Direct experience at or supporting Iron Mountain Data Center operations.</li>
<li>Must complete Government-provided COMSEC training within six (6) months of hire.</li>
</ul>

PREFERRED SKILLS AND QUALIFICATIONS
<ul>
<li>Data Center &amp; IT Management: EPI CDCP, CDCS, or CDCFM</li>
<li>IT Service &amp; Governance: ITIL v4, COBIT 5 Foundation</li>
<li>Cybersecurity &amp; Networking: CompTIA Security+ or Network+</li>
<li>Familiarity with UPS, CRAC, PDUs, and BMS systems.</li>
<li>Experience with major incident response and root cause analysis.</li>
<li>Proven leadership experience managing teams in 24x7 operations environments.</li>
</ul>

*Applicants selected will be United States citizens and may be subject to a government security investigation for access to classified information.*

ABOUT US
At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees. We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence.
MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Data Center Operations & Security Lead - TS/SCI with CI Polygraph

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Job Summary As a designated customer advocate under Focused Services, you will work firsthand with our valued customers to address complex post-sales concerns, requiring in-depth evaluation of various factors. You will serve our customer base by providing tailored technical support, managing escalations, and conducting weekly reviews and root cause analysis for critical issues. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that leads to better products and stronger cybersecurity.
Key Responsibilities
<ul>
<li>Provide advanced-level technical support to top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions.</li>
<li>Utilize fault isolation and root cause analysis skills to diagnose and resolve complex technical issues, reproducing customer problems to identify critical defects.</li>
<li>Manage and respond to incoming support inquiries via phone and email, adhering to established Service Level Agreements (SLAs).</li>
<li>Perform advanced troubleshooting at the application and OS levels, identifying the area of fault (code, environment, or configuration) and collaborating with appropriate teams for a fix.</li>
<li>Facilitate root cause investigations for critical incidents and manage the implementation of corrective and preventative measures.</li>
<li>Collaborate with engineering by filing detailed bug reports and develop test plans with QA to improve overall product quality.</li>
<li>Author technical documentation, including knowledge base articles and support bulletins, to enable internal teams and customers.</li>
<li>Work to reproduce customer issues and qualified critical issues</li>
<li>Respond to user-reported issues in adherence to established Service Level Agreements</li>
<li>Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix</li>
<li>Provide timely feedback into the development process on customer-reported product problems</li>
<li>Facilitate root cause investigations and manage the implementation of corrective and preventative measures Be the subject matter expert on core technologies of Palo Alto Networks product line</li>
<li>File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness</li>
<li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li>
</ul>
Qualifications 
Required Qualifications
<ul>
<li>Minimum of 5 years of network security experience along with strong communication and customer service skills</li>
<li>In depth, hands on network troubleshooting skills</li>
<li>Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and DataCenter Architectures</li>
<li>Expertise with Remote Access VPN solutions and tunneling protocols (IPSEC, GRE, PKI &amp; SSL/TLS, DNS, DHCP)</li>
<li>Experience with Multi-factor Authentication Protocols (2FA, RADIUS, LDAP, AD, CAC cards, tokens etc.)</li>
<li>Working knowledge of Security services (IDS/IPS, Firewalls etc.)</li>
<li>Virtualization experience (AWS, Azure, VMWare, OpenStack)</li>
<li>Experience with Windows, Linux, and Mac OS is a plus (Debugging, Editing Registries, Plist etc.)</li>
<li>The ability to independently debug broad, complex and unique networks with mixed media and protocols is required</li>
<li>Excellent written and verbal communication skills</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required</li>
<li>Excellent written and verbal communication skills</li>
<li>Willingness to work outside of normal business hours, including weekends (As business needs dictates) &nbsp;</li>
</ul>
Preferred Qualifications
<ul>
<li>Knowledge of SD-WAN architectures.</li>
<li>Experience with Multi-factor Authentication protocols (2FA, RADIUS, LDAP, AD).</li>
<li>Experience with competitor products from Cisco, Checkpoint, or Juniper.</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $162,000/YR.The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes

Sr. Technical Support Engineer, Prisma SD-WAN, Focused Services

<h3>Job Description</h3>
Job DescriptionSecure IT Service Management, Inc. is seeking an IT Infrastructure &amp; Security Engineer&nbsp;to provide support in three core areas:&nbsp;user support, network engineering, and security operations. The role involves troubleshooting hardware and software problems, strengthening our IT environment, and playing an active part in keeping our systems secure and reliable. This is a full-time, onsite position supporting SecureITSM and a customer. This position is based in Euless, TX.&nbsp; Responsibilities:
<ul>
<li>Serve as a primary point of contact for troubleshooting hardware, software, and network issues.</li>
<li>Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance.</li>
<li>Configure and manage Office 365 and Azure tenants, including user and group administration.</li>
<li>Provide timely and professional remote and onsite support.</li>
<li>Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security.</li>
<li>Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users.</li>
<li>Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication.</li>
<li>Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture.</li>
<li>Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity.</li>
<li>Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure.</li>
<li>Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices.</li>
<li>Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity.</li>
<li>Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts.</li>
<li>Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.</li>
</ul>
Experience &amp; Qualifications:
<ul>
<li>Minimum of five (5) years of computer and network support experience.</li>
<li>High School Diploma or GED required; associate or bachelor’s degree in IT or related field preferred.</li>
<li>CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus).</li>
<li>Extensive experience&nbsp;with Office 365 and Azure tenant management.</li>
<li>Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices.</li>
<li>Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments.</li>
<li>Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration.</li>
<li>Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting.</li>
<li>Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO.</li>
<li>Previous help desk or technical support experience required.</li>
<li>Excellent problem-solving, troubleshooting, and analytical abilities.</li>
<li>Strong communication skills with the ability to explain technical concepts clearly to non-technical users.</li>
<li>Highly motivated self-starter with a passion for learning and adapting to new technologies.</li>
<li>Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.</li>
</ul>
 SecureITSM, a subsidiary of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #ZR
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WUXE0rZ0oU

IT Infrastructure & Security Engineer (Full-Time, Onsite)

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Description 
Job Summary You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products and better cybersecurity.
Key Responsibilities
<ul>
<li>Provide technical support, configurations, troubleshooting, and best practices to customers and partners.</li>
<li>Manage support cases to ensure timely recording, tracking, resolution, and follow-up.</li>
<li>Collaborate with engineering teams to resolve customer-found defects and drive product improvements.</li>
<li>Perform fault isolation and root cause analysis for complex technical issues in customer environments.</li>
<li>Create and publish technical documentation, such as support bulletins and knowledge base articles.</li>
<li>Review and provide feedback on technical documentation for training materials, marketing collateral, and user guides.</li>
<li>Travel to customer sites for critical situations to expedite resolution when necessary.</li>
<li>Provide on-call support on a rotational basis to address urgent customer needs.</li>
</ul>
Qualifications 
Required Qualifications
<ul>
<li>Minimum of 5 years of network security experience along with strong communication and customer service skills</li>
<li>In depth, hands on network troubleshooting skills</li>
<li>Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and DataCenter Architectures</li>
<li>Expertise with Remote Access VPN solutions and tunneling protocols (IPSEC, GRE, PKI &amp; SSL/TLS, DNS, DHCP)</li>
<li>Experience with Multi-factor Authentication Protocols (2FA, RADIUS, LDAP, AD, CAC cards, tokens etc.)</li>
<li>Working knowledge of Security services (IDS/IPS, Firewalls etc.)</li>
<li>Virtualization experience (AWS, Azure, VMWare, OpenStack)</li>
<li>The ability to independently debug broad, complex and unique networks with mixed media and protocols is required</li>
<li>Excellent written and verbal communication skills</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required</li>
<li>Willingness to work outside of normal business hours, including weekends (As business needs dictates)</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience with virtualization technologies such as AWS, Azure, or VMWare.</li>
<li>Scripting experience with Python or Shell.</li>
<li>Experience with multi-vendor security products including Cisco ASA, Checkpoint, or other next-generation firewalls.</li>
<li>Proven ability to effectively communicate and present technical concepts to diverse audiences, including executive-level stakeholders.</li>
<li>Experience with Windows, Linux, and Mac OS is a plus (Debugging, Editing Registries, Plist etc.)</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000 - $162,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Sr. Technical Support Engineer, Focused Services, NGFW

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Job Title: Escalation Specialist Full time Remote About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. Job Description: Are you a tech enthusiast with a knack for solving intricate IT issues? Join our dynamic team as an IT Escalation Specialist! In this role, you'll be the go-to expert for resolving advanced technical problems, ensuring our clients receive top-tier support and satisfaction. You'll work closely with a talented team of IT professionals, continuously learning and growing in a collaborative environment. Key Responsibilities: 
<ul>
<li>Tackle and resolve escalated IT support tickets from Tier 1 and Tier 2 teams with precision and expertise.</li>
<li>Provide advanced troubleshooting for hardware, software, and network issues, ensuring minimal downtime for our clients.</li>
<li>Collaborate with a passionate team of IT professionals to diagnose and solve complex technical problems.</li>
<li>Maintain detailed documentation of support activities in our ticketing system.</li>
<li>Communicate effectively with clients to understand their needs and deliver timely, effective solutions.</li>
<li>Stay ahead of the curve by keeping up to date with the latest industry trends and technologies.</li>
</ul>
 Qualifications: 
<ul>
<li>Proven experience in an IT support role, preferably within an MSP environment.</li>
<li>Strong knowledge of Windows and Mac operating systems, networking, and common software applications.</li>
<li>Windows Server (2012 and higher) / Active Directory. Windows 10 and 11. Office 365 / Microsoft 365 / Entra ID. Datto, Veeam Backup. SonicWall, Cisco Meraki. Sentinel One, Webroot, Barracuda, Avanan. Intune/MDM.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong communication and customer service skills.</li>
<li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.</li>
<li>ConnectWise experience is a plus.</li>
</ul>

Escalation Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Donation matching</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul>
 Network Infrastructure Support Engineer InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup. We are looking for a Network Infrastructure Support Specialist who is at an expert level with supporting Windows-based workstations, printer, and servers. This would include management of Active Directory at an enterprise level over users and computers in a Microsoft Domain. Additionally, Dynamic Host Configuration Protocol (DHCP) and Domain Name Service (DNS) configuration and maintenance is an integral part of this position. A strong candidate for this position will have a several years experience with managing servers and related support equipment. Additionally, a strong candidate will have familiarity with configuring networking equipment including routers, firewalls, and switches. Of particular interest is best practices for an appropriate level of security for these devices, and efficient set up of VLANs. These duties account for close to 70% of effort in a typical workday. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you! Our core principals as an organization motivate us to seek candidates with a history of: Providing phenomenal service to customers Passion for learning new technology Ability to communicate effectively with both technical and non-technical customers Self-driven with high levels of personal responsibility and accountability Ability to keep cool and collected when dealing with critical issues High sense of urgency Outstanding problem solving and critical thinking skills Excellent interpersonal, written, and oral communication skills Type at least 40 to 50 words per minute More Specific Qualifications for the open position with InTegriLogic: 5+ years' experience configuring and repairing Microsoft Windows-based computers including: o Windows Desktop Operating Systems from Windows 7 to most current version o Windows Server Operating Systems from Windows Server 2012 to most current version o Office versions from Office 2010 to most current version o Network and local printing o Imaging and maintaining base images 3+ years experience with Microsoft Active Directory Users &amp; Computers o Creation/implementation of Group Policy Objects (GPO) as part of automating configuration tasks for clients o DHCP and DNS configuration 2+ years experience with using PowerShell to: o Conduct changes en masse throughout a network o Configure specific items on a workstation 2+ years with configuring and deploying networking equipment including: o Routers, Firewalls, Switches Additional desired qualifications: A+ Technical Certification or equivalent experience Network equipment configuration of Cisco, SonicWall, Sophos, Ubiquiti and Ruckus Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP) Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients Responsibilities: Provide remote and on-site technical support for our clients Network printer troubleshooting and configuration Configure Windows-based computers from a systems administrator perspective including workstation image management and Active Directory tools management Configure, troubleshoot, and resolve networking hardware and software issues Be adept with utilizing PowerShell for automation and configuration changes en masse Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues Serve as primary contact for 3rd party vendors Maintain high level of customer satisfaction Adhere to quality standards set by company Represent company in a professional and ethical manner

Network Infrastructure Support Engineer Tucson AZ

<h3>Job Description</h3>
Job Description
Location: Las Vegas, NV
Department: Technology &amp; Innovation 
Reports To: Director of IT &amp; Engineering 
Status: Full-Time Only 
Schedule: Monday–Friday, 7:30 AM – 4:30 PM 
Work Arrangement: On-site only (hybrid eligible) 
Compensation: Starting at $140,000 annually, based on experience and certifications 
Travel: 10–15% required (site surveys, event deployments, client visits) 

About Smart City Networks
Smart City Networks is the nation’s leading provider of event telecommunications and technology services for convention centers and hospitality venues. We design, deploy, and operate mission-critical wireless networks that power the country’s largest trade shows, conventions, and live events. 

Position Summary
The Wireless Architect is the company’s technical authority on all things wireless. This role owns the end-to-end design, validation, and optimization of high-density, high-reliability Wi-Fi and private wireless solutions for convention centers, arenas, temporary event overlays, and hospitality venues. You will translate demanding client and event requirements into predictable, scalable, and secure wireless architectures that perform flawlessly under extreme user density and interference conditions. 

Key Responsibilities
<ul>
<li>Lead predictive modeling, on‑site RF surveys, and post‑deployment validation for large‑venue and temporary event Wi‑Fi deployments (typically 10,000–15,000+ concurrent users).</li>
<li>Design and document enterprise‑grade wireless architectures using Ekahau, Cisco, Aruba, and Juniper Mist ecosystems.</li>
<li>Specify and validate access‑point placement, channel/reuse plans, RF power settings, roaming behavior, capacity planning, and spectrum management.</li>
<li>Architect solutions using modern Wi‑Fi standards (Wi‑Fi 6/6E/7) and IoT/low‑power wireless technologies.</li>
<li>Collaborate with sales and project teams to scope, propose, and defend wireless solutions in RFPs and client presentations.</li>
<li>Perform interference analysis and mitigation in challenging RF environments (steel/concrete structures, temporary overlays, outdoor expositions).
<ul>
<li>Establish and maintain Smart City’s wireless design standards, reusable component libraries, and best‑practice documentation.</li>
<li>Serve as Tier‑4 escalation for wireless‑related incidents during live events.</li>
<li>Evaluate emerging wireless technologies (Wi‑Fi 7, 6 GHz expansion, OpenRoaming, automated RF management, AI‑driven optimization) and pilot new capabilities.</li>
<li>Mentor network engineers and wireless administrators; deliver internal training on advanced wireless topics.</li>
</ul>
</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or equivalent experience (Master’s a plus).</li>
<li>7+ years of hands on wireless network design and implementation experience.</li>
<li>Expert level knowledge of 802.11 standards, RF propagation, antenna theory, and high density Wi Fi design.</li>
<li>Proven experience designing and supporting wireless networks in large public venues (convention centers, stadiums, arenas, trade shows, etc.).</li>
<li>Proficiency with Ekahau Site Survey (ECSE certification strongly preferred), Hamina, or equivalent predictive design tools.</li>
<li>Current wireless certifications required, at least TWO of the following:
<ul>
<li>CWNP: CWDP, CWAP, or CWSP</li>
<li>Ekahau ECSE: Design, Troubleshooting, or Advanced</li>
<li>Cisco CCNP Wireless: WLCOR &amp; WLSI or WLSD</li>
<li>Aruba or Juniper Mist Professional level certifications</li>
</ul>
</li>
<li>Deep experience with at least two major enterprise wireless platforms (Cisco, Aruba/HPE, Juniper Mist).</li>
<li>Strong understanding of wired infrastructure supporting high performance Wi Fi (multigigabit switching, QoS, overlay tunneling).</li>
<li>Excellent diagramming skills (Visio, Lucidchart) and ability to produce client ready deliverables.</li>
<li>Outstanding communication skills; able to explain complex RF concepts to non technical stakeholders and executives.</li>
</ul>
Preferred Additional Skills
<ul>
<li>Experience with temporary/event‑overlay wireless networks (Super Bowl, CES, Comic‑Con, etc.).</li>
<li>Background in network automation/scripting (Python, Ansible) for wireless management.</li>
<li>Knowledge of wireless security (WPA3‑Enterprise, rogue AP detection, 802.1X).</li>
</ul>
Company Benefits
<ul>
<li>Medical and Prescription Drug </li>
<li>Dental </li>
<li>Vision </li>
<li>Basic Life/AD&amp;D </li>
<li>Voluntary Life </li>
<li>Short-Term Disability </li>
<li>Long-Term Disability </li>
<li>Flexible Spending Account (FSA) </li>
<li>Retirement – 401(K) </li>
<li>Life Assistance Program (LAP) </li>
<li>Wellness Programs </li>
<li>Tuition Reimbursement </li>
<li>Paid Time Off </li>
<li>Supplemental Accident, Critical Illness, and Hospital Care </li>
</ul>
Equal Opportunity Statement
Smart City Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Should you need assistance with an accommodation, please call 702-943-6000.

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