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<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
<ul>
<li>Welcomes and greets all patients and visitors, in person or over the phone.</li>
<li>Is responsible for keeping the front desk area clean and organized.</li>
<li>Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).</li>
<li>Collects outstanding patient balances.</li>
<li>Obtains referrals and authorizations when required.</li>
<li>Scans incoming faxes, consents, reports, and all other patient information into patient chart.</li>
<li>Generates batch transmittal reports for each day.</li>
<li>Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.</li>
<li>Schedules follow up services and office visits for patients.</li>
<li>Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.</li>
<li>Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.</li>
<li>Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.</li>
<li>Ensures proper hand off of responsibilities once their task is completed.</li>
<li>Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.</li>
<li>Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.</li>
<li>Consistently demonstrates good use of time and resources.</li>
<li>Ensuring that all medical records are accurate and complete.</li>
<li>Performs other position related duties as assigned.</li>
</ul>
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
<ul>
<li>N/A</li>
</ul>
KNOWLEDGE | SKILLS | ABILITIES
<ul>
<li>Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.</li>
<li>Ability to answer multiple incoming telephone calls.</li>
<li>Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Ability to work independently and manage multiple deadlines.</li>
<li>Ability to comprehend established office routines and policies.</li>
<li>Ability to keep financial records and perform mathematical tasks.</li>
<li>Knowledge of Medical Terminology.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Proficient interpersonal relations skills.</li>
<li>Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).</li>
<li>Ability to navigate online health insurance portals to verify benefits.</li>
<li>Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA &amp; CMS guidelines for Parts C &amp; D on General Compliance and Fraud, Waste &amp; Abuse.</li>
<li>Complies with HR confidentiality standards.</li>
</ul>
 
Requirements:
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
 
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
 
REQUIRED TRAVEL
N/A
 
PHYSICAL DEMANDS
Carrying Weight
Frequency
1-25 lbs.
Frequent from 34% to 66%
26-50 lbs.
Occasionally from 2% to 33%
Pushing/Pulling
Frequency
1-25 lbs.
Seldom, up to 2%
100 + lbs.
Seldom, up to 2%
Lifting - Height, Weight
Frequency
Floor to Chest, 1 -25 lbs.
Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs.
Seldom: up to 2%
Floor to Waist, 1-25 lbs.
Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs.
Seldom: up to 2%

Patient Service Representative I

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job Description
Job Title: Patient Service Representative (Temporary-to-Hire)
Location: Yardley, PA
Schedule: 35-40 hours per week (shifts vary between 6:30 AM – 7:00 PM)
Contract Length: Minimum of 12 weeks, with potential for extension or permanent placement
 
Job Summary:
A well-established healthcare provider in Yardley is seeking a Patient Service Representative for a full-time temporary-to-hire opportunity. This role is essential in ensuring smooth and professional front-end support for patients seeking therapy services. The ideal candidate will have a strong administrative background and excellent communication skills, with an interest or experience in healthcare.
 
Key Responsibilities:
<ul>
<li>Answer and triage a high volume of incoming phone calls in a timely and professional manner</li>
<li>Schedule patient appointments and ensure efficient calendar management</li>
<li>Verify, secure, and maintain both initial and ongoing health insurance coverage for patients</li>
<li>Educate patients on insurance benefits and provide accurate information regarding coverage for therapy services</li>
<li>Document and update patient information accurately in internal systems</li>
<li>Collaborate with clinical and administrative teams to ensure a seamless patient experience.</li>
</ul>
Qualifications:
Education: High School Diploma or equivalent required
 
Experience:
<ul>
<li>1–2 years of experience in an administrative or clerical role with strong computer skills</li>
<li>Prior experience in a healthcare setting or with health insurance verification is preferred</li>
<li>Excellent customer service and communication skills</li>
<li>Ability to manage multiple tasks and prioritize in a fast-paced environment</li>
</ul>
 
Additional Details:
<ul>
<li>This is an on-site position located in Yardley, PA</li>
<li>Temporary assignment for a minimum of 12 weeks with potential for long-term or permanent placement based on performance and client needs</li>
<li>Must be flexible to work shifts starting as early as 6:30 AM and ending as late as 7:00 PM.</li>
</ul>
 
If you are interested in this opportunity, please apply by submitting a resume in Microsoft Word format, or, email your resume to Kirk.Forchetti@roberthalf com. Or, call Kirk @ 215-785-6843.

<h3>Job Description</h3>
Job Description
About Us: When it comes to complex vitreoretinal cases, Southeastern Retina Associates (SERA) is the most experienced retina team in East Tennessee. We are a state-of-the-art practice of 21 board-certified ophthalmologists specializing in the treatment and surgery for diseases of the retina, macula and vitreous of the eye. Since 1980 our physicians have demonstrated excellence in the treatment of vision-threatening diseases, including Age-related Macular Degeneration, Retinal tears/detachment, and Diabetic Retinopathy.
Overview We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role is essential in providing exceptional patient care and support within our ophthalmology practice. This person will learn both areas of the front office of checking patients in and out of clinic and scheduling their follow up appointments. Travel around the Knoxville area is required. Starting pay with no previous experience is $16 hr., with medical front desk experience, $17-$18 hr. Travel Schedule: Roughly 3-4 Days: Knoxville (TVEC, Chapman Hwy, Dowell Springs), Powell, Oak Ridge, and Maryville. Roughly 1-2 Days (Out of town clinics): Sevierville, Morristown, Crossville, Athens, Kingston. We do offer a transportation van for these locations.
Responsibilities
<ul>
<li>Open/Close Location</li>
</ul>
Check In:
<ul>
<li>Check current insurance and verify insurance is up to date</li>
<li> Check demographics, phone number, and address and verify information is correct</li>
<li> All information should be updated at entry point (HCIT, Impact, and Allscripts)</li>
<li>Inform patient of any previous balances</li>
<li>Collect Co-pays, balances and deductibles if applicable upon entry</li>
<li>Scan all necessary patient information (ins cards, physician referrals, Picture ID’s, demographics, HIPAA, privacy policy, etc.)</li>
</ul>
Check Out:
<ul>
<li>Referral to other MD’s</li>
<li>Collect Co-pays, balances and deductibles if applicable upon entry</li>
<li>Scan all chart notes and corresponding information pertaining to the days visit</li>
<li>Schedules return appointments as per protocols</li>
<li>Verifies that all fee slips are marked with procedure, diagnosis, and Escribe codes, along with appropriate doctor name and date of service</li>
<li>Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department</li>
<li>Balance deposit at end of day (credit cards, cash, and checks)</li>
<li>Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner</li>
</ul>
Chart Prep:
<ul>
<li>All charts prepped (forms, referral, etc.)and ready for the next business day with printed schedule for back up</li>
<li>Check insurances and referrals for all patients for the next business day</li>
<li>All New Patient charts prepped with referring doctor note and or letter</li>
<li>Online check of Medicare/Medicaid</li>
<li>4 pages completed by patient every 3 years</li>
<li>Demographics completed every year</li>
<li>Handled all mail to post</li>
<li> Answers the phones and takes messages where applicable</li>
<li>Prep/Stock all equipment (scanners, printers, fax machines) with supplies</li>
</ul>
Skills
<ul>
<li>Previous experience in a medical office environment is preferred.</li>
<li>Proficiency in medical administrative support tasks and office management.</li>
<li>Familiarity with electronic health record systems, particularly Epic.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Ability to handle multiple tasks efficiently in a fast-paced environment.</li>
<li>A customer-focused attitude with a commitment to providing quality service.</li>
</ul>
This is not just a job—it’s a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.
If you’ve moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you’re eager to join a team where you can plant roots, develop skills, and make a difference, we’d love to meet you.

<h3>Job Description</h3>
Job Description
Job Purpose:
The Patient Service Representative (PSR) works as a member of Health Ministries Clinic team in an integrated primary-care/behavioral health setting. The PSR assists providers to care for patients by scheduling appointments and taking phone calls for the clinic. PSRs do participate in staff meetings, and staff training as required for the job role. The PSRs work closely with patients to ensure the accuracy of their dental appointments, personal information, and billing information.
Duties/Responsibilities:
<ul>
<li>Accurately enters a variety of information into the Electronic Health Record.</li>
<li>Accurately checks patients in for appointments and scans a variety of documents into system.</li>
<li>Demonstrate courtesy, patience, and helpfulness toward patients and their families</li>
<li>Manage appointments and stay informed of appointment status</li>
<li>Answer phones promptly, courteously, and efficiently</li>
<li>Assist patients with registration forms</li>
<li>Enter patient information accurately in the electronic health record</li>
<li>Verify insurance eligibility</li>
<li>Verify eligibility for sliding fee discount schedule</li>
<li>Collect and accurately record payments and co-payments for all services</li>
<li>Assist providers as needed</li>
<li>Ability to maintain confidentiality of all medical, financial, and legal information, including HIPAA</li>
<li>Follow HMC policies and procedures</li>
</ul>
Additional Details:
<ul>
<li>Job Type: Full-Time</li>
<li>Schedule: Monday-Friday, 8AM-5PM</li>
<li>Benefits: Health, Dental and Vision insurance, PTO, 401K with matching, Life insurance, Discounted wellness memberships, and more!</li>
</ul>
Qualifications:
<ul>
<li>Minimum education: High school diploma/GED required</li>
<li>6 months experience as a medical receptionist or medical records clerk preferred</li>
<li>Ability to maintain confidentiality of sensitive information is required</li>
<li>Experience with customer service and multi-line phones is preferred</li>
<li>Computer knowledge, and ability to work independently with little direction requires</li>
<li>Medical terminology/procedural knowledge strongly preferred but not required</li>
<li>Bi-Lingual ability in Spanish is required for this role</li>
</ul>
Why HMC:
Health Ministries Clinic is an FQHC that provides care to all members of the community regardless of socioeconomic or insurance status. Services clinic-wide are provided using sliding fee scales to make healthcare affordable to patients without insurance. We believe that integrated healthcare serves to treat the whole person and not just the symptoms. This is why we offer our patients Behavioral Health, Primary Medical Care, Laboratory, Imaging, and Pharmaceutical services all under one roof with the addition of Dental care just blocks away. If you want to be part of a caring close-knit team that provides care for our ever-growing population of patients, please apply.

Patient Service Representative- Bilingual

<h3>Job Description</h3>
Job Description
Apply Here: <a href="https://secure.onehcm.com/ta/VRSPLLC.jobs?ShowJob=587338775&amp;TrackId=ZipRecruiter" target="_blank">https://secure.onehcm.com/ta/VRSPLLC.jobs?ShowJob=587338775&amp;TrackId=Zip…</a>
Retina Consultants of Minnesota (RCM)&nbsp; is seeking outgoing, patient focused individuals to work as a Patient Service Representative&nbsp;(PSR).
If you have a passion for providing exceptional patient care, are highly personable, team-oriented, attuned to accuracy and fine detail, and would like to advance your career in Ophthalmology, we would like to talk to you.
We are looking for an organized Patient Service Representative to join our medical practice. You will be responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.
To be successful as a Patient Service Representative, you must be able to facilitate and coordinate communication between patients, family members, and medical staff.
Main Patient Service Representative Responsibilities include:
<ul>
<li>Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself</li>
<li>Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data</li>
<li>Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents</li>
<li>Process payments from patients for co-pays and uninsured visits</li>
<li>Schedule appointments for new and recurring patients based on Physician availability</li>
<li>Maintain hard copy patient records as well as the files stored in our EHR</li>
<li>Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services</li>
<li>Provide patients with support and guidance as needed</li>
</ul>
Required Skills, Abilities and Attributes for Patient Service Representative include:
<ul>
<li>High School Degree or GED</li>
<li>Applicants MUST be personally motivated to provide excellent patient care!!</li>
<li>Prior Administrative or Front Desk experience, preferably in a healthcare setting</li>
<li>Must be able to "think on your feet" and have exceptional multi-tasking skills</li>
<li>Be an excellent team player who works cooperatively and respectfully with all doctors, supervisors, and co-workers</li>
<li>Displays a desire to perpetually “Learn and Grow”</li>
<li>Efficient and highly accurate user of applicable information technology and health care management systems</li>
<li>Physically capable of working long hours in a fast-paced, often stressful, environment with the potential of emergency situations.</li>
</ul>
We offer excellent compensation and benefits, to include:
<ul>
<li>Paid Holidays - 7 days per year</li>
<li>Personal Time Off (PTO) - 16 days per year</li>
<li>Health Insurance</li>
<li>Health Reimbursement Account</li>
<li>Health Savings Account</li>
<li>Dental Insurance (free single coverage)</li>
<li>Flexible Spending Accounts</li>
<li>Basic and Supplemental Term Life Insurance (free single coverage)</li>
<li>Long Term Disability (free single coverage)</li>
<li>Long Term Care (free single coverage)</li>
<li>Short-Term Disability</li>
<li>Vision</li>
<li>Annual $250 uniform (scrubs and shoes) reimbursement</li>
</ul>
About Retina Consultants of Minnesota (RCM):RCM has 9 Minnesota locations - St. Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka and Mankato.Everything we do…. every decision we make…takes our Guiding Principles into consideration. Our guiding principles are:
<ul>
<li>We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.</li>
<li>We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.</li>
<li>We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors’ relationships with their patients.</li>
<li>We recognize that we have a responsibility to our community. We will strive to be desire to perpetually “Learn and Grow”</li>
<li>Efficient and highly accurate user of applicable information technology and health care management systems</li>
<li>A good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.</li>
<li>Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.</li>
</ul>

Patient Service Representative (PSR)

<h3>Job Description</h3>
Job DescriptionVoted “Best Places to Work in Maine,” AFC Urgent Care located just over the Casco Bay Bridge in South Portland is hiring part time Patient Service Representatives.&nbsp; With AFC Urgent Care, every shift you work you will experience the great gratitude our patients have for the team and our center.&nbsp; And you will also feel supported by a team who truly believes in teamwork and one that shares a common goal- to deliver the best possible patient experiences and care.&nbsp;Key Responsibilities:·&nbsp; &nbsp; &nbsp; &nbsp; Greet our patients as they enter the center always making them feel welcomed·&nbsp; &nbsp; &nbsp; &nbsp; Provide patients with the necessary forms to complete providing explanations and assistance as needed·&nbsp; &nbsp; &nbsp; &nbsp; Register patients entering demographic and insurance information with upmost accuracy into our electronic medical record system·&nbsp; &nbsp; &nbsp; &nbsp; Verify insurance eligibility, collect and record receipt of co-pays·&nbsp; &nbsp; &nbsp; &nbsp; Answer telephone calls and relay messages as needed·&nbsp; &nbsp; &nbsp; &nbsp; Perform various clerical duties such as photocopying forms, faxing and scanning·&nbsp; &nbsp; &nbsp; &nbsp; Other administrative duties as assigned/needed·&nbsp; &nbsp; &nbsp; &nbsp; Help to ensure that the patients are flowing through the center efficiently&nbsp;If you are:&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; Friendly, professional, hard-working and have a contagious positive attitude&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; Genuine and kind, and like to make people feel welcomed and special&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; Great with clear, professional and positive verbal and written communication skills&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; Dependable, able to multitask and are a team player&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; Reach out to us and apply!&nbsp;Requirements:·&nbsp; &nbsp; &nbsp; &nbsp; High school diploma or equivalent·&nbsp; &nbsp; &nbsp; &nbsp; Proficient with the use of computers, experience with electronic medical record systems preferred·&nbsp; &nbsp; &nbsp; &nbsp; 2-3 years of customer service experience, medical reception experience preferred·&nbsp; &nbsp; &nbsp; &nbsp; Flexibility with scheduling and weekend availability a must.&nbsp; Must be able to work weekday shifts: 8am – 8pm and/or 2pm-8pm and weekend availability: 8am – 5pm&nbsp;AFC Urgent Care South Portland is part of the largest network of urgent cares in the nation with 350+ clinics caring for nearly 3 million patients a year. Each AFC clinic is locally owned and operated and provides the highest quality care for all non-life-threatening illnesses and injuries. Open 7 days a week, no appointment necessary with a lab and x-ray on-site. AFC’s stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.&nbsp;AFC Urgent Care South Portland is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law. &nbsp;

<h3>Job Description</h3>
Job Description
Patient Service Representative&nbsp;
Summary:
The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include greeting and registering patients, collecting payments, patient scheduling, and monitoring the assigned clinics schedules and billable claims.
This role requires close collaboration with our Billing Manager, Health Information Specialist, Eligibility and Benefits Specialists, Staffing Coordinator, Clinic Managers, and all Clinicians.
Supervisory Responsibility:&nbsp;
This position has no supervisory responsibilities.&nbsp;&nbsp;
Essential Functions:
<ul>
<li>Collaboration and teamwork
<ul>
<li>Demonstrates a commitment to serving others through teamwork collaboration, developing others and supporting SpineZone values.&nbsp; Encourages healthy working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are made with honesty and respect, guided by SpineZone values.</li>
<li>Effective, clear communication to promote efficient department operations and excellent patient care.</li>
<li>Stays informed through staff meetings and shares pertinent information with team members.&nbsp;</li>
<li>Assists team members with their tasks when needed.&nbsp;</li>
<li>Provides clear communication to Clinicians about the arrival and any other communication surrounding patients&nbsp;</li>
<li>Demonstrates flexibility to meet clinic and overall team needs.</li>
<li>Assists in daily maintenance and general departmental flow.</li>
<li>Promotes a positive work environment by accepting interpersonal differences and respecting team members’ values and opinions.</li>
<li>Provide department support and clinic needs as assigned and directed by leadership.</li>
<li>Provide training and mentoring to new team members as directed by Leadership.</li>
</ul>
</li>
<li>Phone Etiquette
<ul>
<li>Exhibits professional and friendly phone etiquette</li>
<li>Answers multi-line phone system, retrieves messages, and ensures proper messages are communicated</li>
<li>Responds to all phone calls within three rings and answers with name and company.</li>
<li>Is helpful, knowledgeable, and thanks the caller at the end of the call.</li>
<li>Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.</li>
<li>Announces call to the connecting party when transferring a call.</li>
</ul>
</li>
<li>Department Operations
<ul>
<li>Follows all HIPAA regulations and compliance.</li>
<li>Strong customer service skills and ability to engage well with patients</li>
<li>Greets patients and visitors in person or on the telephone, answering or referring inquiries in a friendly professional manner.</li>
<li>Maintains a clean environment.</li>
<li>Use discretion and independent judgment in handling patient or physician complaints received&nbsp;</li>
<li>Provides accurate information to all patients, clinicians, team members and visitors and maintains a variety of office support activities.</li>
<li>Prepares and monitors daily/weekly schedules.</li>
<li>Obtains and verifies insurance benefits for patients</li>
<li>Electronically files all office records as necessary&nbsp;</li>
<li>Processes all medical and billing record requests&nbsp;</li>
<li>Maintains supply levels, patient brochures, petty cash, and inventory. Notifies Facilities and Clinic Manager of any repairs or maintenance needed in the environment.</li>
<li>Knowledgeable on procedure for activating appropriate emergency support systems and monitors patient waiting area alerting clinicians of any potential medical occurrences.</li>
<li>Keeps work-related discussions professional and limited to private areas.</li>
<li>Implements service recovery when appropriate.</li>
<li>Eager to assist the company in any other related duties assigned.</li>
</ul>
</li>
<li>Financial Responsibilities&nbsp;
<ul>
<li>Maintains patient accounts by obtaining, recording, and updating personal and financial information.</li>
<li>Accepts accountability for the organization's financial success while delivering the highest quality of care and service.</li>
<li>Protects patients' rights by maintaining confidentiality of personal and financial information.</li>
<li>Supports organizational cost containment (i.e., following work comp and PPO authorization guidelines).</li>
<li>Takes initiative in using time effectively.</li>
<li>Actively sets priorities and adjusts to unscheduled situations.</li>
<li>Accepts responsibility for own actions and outcomes.</li>
<li>Initiates communication with others to ensure the job is completed successfully.</li>
<li>Department goals (i.e., department productivity, patient visits, KPI’s).</li>
<li>Request payment of copay, deductible, estimated out-of-pocket or good faith deposit.</li>
<li>Follows established cash receipt policy and procedures for collection of payments.</li>
<li>Balances and secures the cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner.</li>
<li>Knowledgeable on patient account and billing information. Performs registration procedures and verifies insurance eligibility.</li>
<li>Maintains up-to-date knowledge on new insurance plans and other information provided by Billing Department</li>
</ul>
</li>
<li>Scheduling&nbsp;
<ul>
<li>Schedules appointments following appropriate provider guidelines both in person and over the phone.</li>
<li>Schedules appointments with the correct visit type, provides patients with accurate appointment information, and updates patient information and appointment site location.</li>
<li>Confirm new appointments</li>
<li>Reviews schedule daily for scheduling optimization and efficiency&nbsp;</li>
<li>Populate all demographic screens for new and established patients.</li>
<li>Register and schedule all new patients&nbsp;</li>
<li>Provide new patients with required information to SpineZone and resources to services.</li>
<li>Monitors authorizations for insurance changes and resubmits authorization as needed.</li>
<li>Create and monitor a waitlist for patient appointments&nbsp;</li>
<li>Using a keyboard, type proficiently and accurately.</li>
<li>Review all work to ensure it is precise</li>
</ul>
</li>
</ul>
Skills and Qualifications:
<ul>
<li>High School Diploma required. Associates degree preferred. One year of administrative experience preferred&nbsp;</li>
<li>Completion of a medical receptionist or equivalent training program preferred</li>
<li>Medical office experience preferred with a strong emphasis in customer service, computer skills and phones</li>
<li>Knowledge of medical terminology</li>
<li>Ability to multitask effectively and efficiently&nbsp;</li>
<li>Proficient in Microsoft Office and Google Drive</li>
</ul>
<ul>
<li>Ability to utilize resources in an organized manner.</li>
<li>General knowledge of office procedures.</li>
<li>Effective interpersonal and customer relations skills.</li>
<li>Strong professional level of written and oral communication skills.</li>
<li>Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.&nbsp;</li>
</ul>
Why Join SpineZone?
SpineZone is a great place to be if you are passionate about helping others and want a place to grow!
Work Schedule: Monday - Friday, 2 - 7 pm Compensation Range, DOE (Hourly, Non-Exempt):
$21.00 - $25.00
Benefits:
<ul>
<li>Life Insurance</li>
<li>Long Term Disability</li>
<li>Paid Sick Leave</li>
<li>401(k) with a match&nbsp;</li>
<li>Wellness Benefits (Employee Assistance Program, Financial, Mindfulness, etc.)</li>
<li>Career Growth Opportunities</li>
</ul>
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.&nbsp;
Physical Demands:
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. May require some driving to help support other clinics.
Travel:
Some travel to other locations is expected for this position.
SpineZone is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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<h3>Job Description</h3>
Job Description
Apply Here: <a href="https://secure.onehcm.com/ta/VRSPLLC.jobs?ShowJob=587338778&amp;TrackId=ZipRecruiter" target="_blank">https://secure.onehcm.com/ta/VRSPLLC.jobs?ShowJob=587338778&amp;TrackId=Zip…</a>
Retina Consultants of Minnesota (RCM)&nbsp; is seeking outgoing, patient focused individuals to work as a Patient Service Representative&nbsp;(PSR).
If you have a passion for providing exceptional patient care, are highly personable, team-oriented, attuned to accuracy and fine detail, and would like to advance your career in Ophthalmology, we would like to talk to you.
We are looking for an organized Patient Service Representative to join our medical practice. You will be responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.
To be successful as a Patient Service Representative, you must be able to facilitate and coordinate communication between patients, family members, and medical staff.
Main Patient Service Representative Responsibilities include:
<ul>
<li>Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself</li>
<li>Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data</li>
<li>Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents</li>
<li>Process payments from patients for co-pays and uninsured visits</li>
<li>Schedule appointments for new and recurring patients based on Physician availability</li>
<li>Maintain hard copy patient records as well as the files stored in our EHR</li>
<li>Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services</li>
<li>Provide patients with support and guidance as needed</li>
</ul>
Required Skills, Abilities and Attributes for Patient Service Representative include:
<ul>
<li>High School Degree or GED</li>
<li>Applicants MUST be personally motivated to provide excellent patient care!!</li>
<li>Prior Administrative or Front Desk experience, preferably in a healthcare setting</li>
<li>Must be able to "think on your feet" and have exceptional multi-tasking skills</li>
<li>Be an excellent team player who works cooperatively and respectfully with all doctors, supervisors, and co-workers</li>
<li>Displays a desire to perpetually “Learn and Grow”</li>
<li>Efficient and highly accurate user of applicable information technology and health care management systems</li>
<li>Physically capable of working long hours in a fast-paced, often stressful, environment with the potential of emergency situations.</li>
</ul>
We offer excellent compensation and benefits, to include:
<ul>
<li>Paid Holidays - 7 days per year</li>
<li>Personal Time Off (PTO) - 16 days per year</li>
<li>Health Insurance</li>
<li>Health Reimbursement Account</li>
<li>Health Savings Account</li>
<li>Dental Insurance (free single coverage)</li>
<li>Flexible Spending Accounts</li>
<li>Basic and Supplemental Term Life Insurance (free single coverage)</li>
<li>Long Term Disability (free single coverage)</li>
<li>Long Term Care (free single coverage)</li>
<li>Short-Term Disability</li>
<li>Vision</li>
<li>Annual $250 uniform (scrubs and shoes) reimbursement</li>
</ul>
About Retina Consultants of Minnesota (RCM):RCM has 9 Minnesota locations - St. Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka and Mankato.Everything we do…. every decision we make…takes our Guiding Principles into consideration. Our guiding principles are:
<ul>
<li>We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.</li>
<li>We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.</li>
<li>We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors’ relationships with their patients.</li>
<li>We recognize that we have a responsibility to our community. We will strive to be desire to perpetually “Learn and Grow”</li>
<li>Efficient and highly accurate user of applicable information technology and health care management systems</li>
<li>A good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.</li>
<li>Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.</li>
</ul>

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