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field_job_experience

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city

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<h3>Job Description</h3>
Job DescriptionJob Description: 
<ul>
<li>Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.</li>
<li>Provide a service such as a license, registration, title, permit, or program eligibility information.</li>
<li>Check to ensure that appropriate changes were made to resolve customers' problems.</li>
<li>Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.</li>
<li>Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.</li>
<li>Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.</li>
<li>Refer unresolved customer grievances to designated departments for further investigation.</li>
<li>Determine charges for services requested, collect deposits or payments, or arrange for billing.</li>
<li>Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.</li>
</ul>
 Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. 
<ul>
<li>HireRight must be used for Background Checks and Drug Screenings</li>
</ul>
 Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurers office on a daily basis. Required Skills: 
<ul>
<li>Follows established guidelines</li>
<li>Solving difficult customer service complaints/problems</li>
<li>Customer Service Experience</li>
</ul>
 Preferred Skills: Bilingual

Customer Service Representative -

<h3>Job Description</h3>
Job Description
The Center Associate is responsible to deliver world-class customer service to all retail customers. He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry. The ideal Center Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The following is a representative list of the duties and responsibilities associated with this position: -- Deliver outstanding customer service to walk-in customers and telephone inquiries -- Continuously practice good listening skills with customers and UPS Store team members, and leadership -- Take ownership of the customer's shipping problem and offer viable solutions -- Take action to learn all product and service offerings, alternative solutions, and industry trends -- Operate all equipment, software, and devices in an expert fashion and be willing to teach others -- Maintain a clean and safe working environment

Customer Service Representative

<h3>Job Description</h3>
Job Description
POSITION SUMMARY
The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests), as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives.
 WHAT YOU WILL DO:
· Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
· Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customer (if applicable), and request for cross reference information. Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR. Quarterly review with the CSM on all customer related initiatives. Monthly review and update of Profitability Files.
· Provide pricing and availability on all daily quotes. Metro CSR's will execute contracts received from customers. All other CSRs will collaborate with Contracts Specialist who will execute customer contracts.
· Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
· Provide customer with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
· Obtain daily quote and contract approvals and award information from customers.
· Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
· Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
· Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA’s that are past due.
· Work with Traffic department on delivery issues with customers. If proof-of-delivery required use online tracking or carrier tracking system.
· Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
· Metro CSR to review contract language and requirements in collaboration with the Metro Specialist/CSM, create bid worksheet, outlining all bid requirements including terms and conditions, bid submission requirements (due date, copies, how to bind, etc.). All other CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain pre-approval from CSM and get required approvals on bids from CSM/CSD, VP or President.
· Metro CSRs to coordinate insurance and bid bonds for customer RFP’s when required. All other CSRs will execute in collaboration with the Contracts Specialist.
· Metro CSRs to monitor and manage customer contract items and escalations in conjunction with Metro Specialist/CSMs.
· Metro CSRs to collaborate with Business Development on complex bids.
· Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
· Proactive selling of all products, from knowledge obtained from customers and the transit industry.
· Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
· Assist Accounts Receivable with collections when required.
· Request additional reports from Analyst as required.
· Review/create Contact Reports identify action items and coordinate any tactical responses required.
· Attend tradeshows as required.
· 10% travel required.

WHAT YOU NEED TO BE SUCCESSFUL:
· High School Diploma/GED.
· Knowledge of Oracle systems/processes, Bills of Materials, basic knowledge of transit vehicles and systems.
· Proficient in Microsoft Office, Excel.
· Analytical skills.
· Strong communication and organizational skills.
Benefits
WHY JOIN OUR TEAM: 
<ul>
<li>Competitive Wages. </li>
<li>A continuous learning environment. </li>
<li>Ability to advance your career with a growing company. </li>
<li>Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. </li>
</ul>

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable. 

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at <a href="http://www.nfigroup.com" target="_blank">www.nfigroup.com</a>, <a href="http://www.newflyer.com" target="_blank">www.newflyer.com</a>, <a href="http://www.mcicoach.com" target="_blank">www.mcicoach.com</a>, <a href="http://www.arbocsv.com" target="_blank">www.arbocsv.com</a>, <a href="http://www.alexander-dennis.com" target="_blank">www.alexander-dennis.com</a>, <a href="http://www.carfaircomposites.com" target="_blank">www.carfaircomposites.com</a> and <a href="http://www.nfi.parts" target="_blank">www.nfi.parts</a>. 
#NFI

<h3>Job Description</h3>
Job Description
Duties/Responsibilities:
<ul>
<li>Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.</li>
<li>Collects and enters orders for new or additional products or services.</li>
<li>Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.</li>
<li>Ensures that appropriate actions are taken to resolve customers problems and concerns.</li>
<li>Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent communication skills including active listening.</li>
<li>Service-oriented and able to resolve customer grievances.</li>
<li>Proficient computer skills with the ability to learn new software.</li>
<li>Bilingual (Fluent in English &amp; Spanish)</li>
</ul>
Education and Experience:
<ul>
<li>High school diploma or equivalent.</li>
<li>1 year customer service experience preferred</li>
</ul>
Physical Requirements:
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Opportunity for advancement</li>
</ul>
 Organized. Personable. Detail-Oriented. Does This Sound Like You? At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of our business. Youre often the first voice customers hear when they reach out to us, and you play a key role in delivering our brand promise. From scheduling jobs and managing customer relationships to supporting our Craftsmen in the field, this is a fast-paced, rewarding role where no two days are the same! We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If youre someone who thrives in an organized, customer-driven environment and enjoys helping people, we want to hear from you! What Youll Do as a CSR: 
<ul>
<li>Answer &amp; Manage Incoming Calls Youll be the first point of contact for customers, handling questions, job requests, and appointment scheduling.</li>
<li>Schedule &amp; Coordinate Jobs Work with customers and craftsmen to schedule work orders efficiently, ensuring the right craftsman is matched to the right job.</li>
<li>Outbound Customer Calls (Sales &amp; Follow-Ups) Follow up on estimates, incomplete jobs, and customer satisfaction to help convert leads into booked jobs.</li>
<li>Use Approved Call Scripts Ensure a consistent and high-quality brand experience for every customer interaction.</li>
<li>Track &amp; Maintain Job Scheduling Data Use Dispatch &amp; ClientTether software to enter accurate customer and job details.</li>
<li>Handle Customer Service Requests &amp; Complaints Address customer concerns professionally and efficiently to maintain positive relationships.</li>
<li>Support Craftsmen &amp; Office Team Communicate job details to craftsmen in the field, keeping operations running smoothly.</li>
<li>Keep Data Clean &amp; Organized Maintain accurate customer records, job notes, and scheduling information to ensure seamless follow-ups and reporting.</li>
<li>Meet or Exceed Sales &amp; Customer Satisfaction Goals Work towards monthly booking goals and customer satisfaction targets that contribute to business success. </li>
</ul>
What Were Looking for in a CSR: 
<ul>
<li>Strong Communication &amp; People Skills Youre a great listener and communicator, both over the phone and in writing.</li>
<li>Friendly &amp; Professional Demeanor You make customers feel welcome and help them feel confident in choosing Handyman Connection.</li>
<li>High Attention to Detail &amp; Organization Youre able to juggle multiple tasks, keep schedules organized, and enter accurate data.</li>
<li>Comfortable Making Outbound Calls You dont mind following up with customers, confirming job details, and encouraging booked estimates to turn into paid jobs.</li>
<li>Proficient with Basic Software &amp; Technology Experience with Microsoft Outlook, Excel, Word, and CRM/scheduling software (training provided).</li>
<li>Ability to Work in a Fast-Paced Environment You thrive in a busy setting and can adapt to changing priorities.</li>
<li>Self-Motivated &amp; Independent You take initiative, work efficiently, and stay on task without constant supervision.</li>
<li>Experience in a Customer Service, Office Admin, or Call Center Role (Preferred, but Not Required) Prior experience in a construction-related or service business is a plus.</li>
<li>Familiarity with Home Repairs &amp; Remodeling (Preferred, but Not Required) Basic knowledge of home services and repairs helps you communicate more effectively with customers.</li>
</ul>

<h3>Job Description</h3>
Job Description
COMPANY OVERVIEW
At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.
We believe our employees make us different. Our goal is to attract; retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.
POSITION OVERVIEW &amp; PURPOSE
This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.
ESSENTIAL FUNCTIONS &amp; BASIC DUTIES
<ul>
<li>
Develop and maintain customer relationships in a professional manner
</li>
</ul>
<ul>
<li>
Process hold/release of inventory
</li>
</ul>
<ul>
<li>
Review receipts/outbounds for accuracy
</li>
</ul>
<ul>
<li>
Invoice and verify accounts accurately and in a timely manner
</li>
</ul>
<ul>
<li>
Generate customer reports per customer request as needed
</li>
</ul>
<ul>
<li>
Verify inventory and notify customers of potential shortages
</li>
</ul>
<ul>
<li>
Ensuring electronic transactions are not failing
</li>
</ul>
<ul>
<li>
Coordinate with Operations on special customer requests, expediting when necessary.
</li>
</ul>
<ul>
<li>
Serve as first point of contact to resolve customer issues.
</li>
</ul>
<ul>
<li>
Maintain and file documentation in an organized and comprehensive way.
</li>
</ul>
<ul>
<li>
Perform other duties and special projects as needed.
</li>
</ul>
QUALIFICATIONS:
<ul>
<li>
High school diploma or GED required
</li>
</ul>
<ul>
<li>
Excellent verbal and written communication skills.
</li>
</ul>
<ul>
<li>
Excellent organizational skills, including ability to multi-task and prioritize workload.
</li>
</ul>
<ul>
<li>
Proficient computer skills, including Microsoft Office Suite.
</li>
</ul>
<ul>
<li>
Strong sense of urgency and ability to meet deadlines.
</li>
</ul>
<ul>
<li>
High level of attention to detail.
</li>
</ul>
<ul>
<li>
Willingness to carry out procedures as directed.
</li>
</ul>
<ul>
<li>
Understand and follow verbal instruction, written instruction, and company policies
</li>
</ul>
<ul>
<li>
Comfortable working independently or as a team.
</li>
</ul>
Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

<h3>Job Description</h3>
Job Description
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are looking to hire a Customer Service Representative at our office in Boise, ID. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you!
Essential Job Duties
<ul>
<li>Source warm sales opportunities through inbound lead follow-up and outbound cold calls and email</li>
<li>Understand customer needs and requirements</li>
<li>Accounts receivable</li>
<li>Ability to handle high volume phone calls and emails</li>
<li>Strong problem-solving abilities and phone presence</li>
<li>Excellent time management, organizational skills and ability to work independently</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree preferred</li>
<li>High quality verbal and written communication</li>
<li>Strong math abilities are necessary</li>
<li>Experience with accounts receivable is highly preferred</li>
<li>Experience using spreadsheets, database, and word processing software; such as Microsoft word, excel and PowerPoint</li>
</ul>
What we offer
<ul>
<li>Advancement and growth into leadership roles</li>
<li>Team-player environment</li>
<li>Medical/Dental/Vision/Life insurance plans</li>
<li>Matched 401k</li>
<li>PTO, Vacation, Sick Leave</li>
<li>FSA/HSA Programs</li>
<li>OTE: $30,420 - $45,000</li>
</ul>
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#LI-Onsite

<h3>Job Description</h3>
Job Description
**Summary: **
Come join our fast-paced growing sales team! KELTEC, Inc. was founded over 40 years ago and has grown to become the largest manufacturer of air-oil separators in North America. Wondering what an air-oil separator is? We are here to help you learn and grow in an environment conducive to development. We are looking to match our passion for servicing customers’ needs with people who have a high level of drive, dedication to development, and an attitude toward success.
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at our manufacturing plant. This role serves as a critical liaison between our customers and internal departments, ensuring prompt and accurate service while addressing customer needs in both English and Spanish.
KELTEC offers a full benefits package including medical, dental, vision, PTO, and 401k matching.
**Duties / Responsibilities:
*
<ul>
<li>
Provide exceptional customer service via phone, email, and virutal interactions, ensuring clear and professional communication in both English and Spanish.
</li>
<li>
Process customer orders, returns, and inquiries efficiently, ensuring accuracy in order entry and documentation.
</li>
<li>
Address and resolve customer issues and complaints with a problem-solving mindset, escalating concerns as necessary.
</li>
<li>
Collaborate with production, shipping, and sales teams to ensure timely order fulfillment and delivery.
</li>
<li>
Maintain detailed and accurate records of customer interactions, transactions, and complaints.
</li>
<li>
Assist in translating documents, policies, and procedures as needed to support non-English-speaking customers and employees.
</li>
<li>
Support the sales team with customer account management, order tracking, and follow-ups.
</li>
<li>
Stay up to date on product knowledge to effectively assist customers with inquiries and concerns.
</li>
<li>
Coordinate with the product team to stay informed about product updates and enhancements.
</li>
<li>
Conduct market research to identify potential leads
</li>
<li>
Cold call and email potential customers to generate new business opportunities.
</li>
<li>
Qualify inbound leads and direct them through the sales funnel.
</li>
<li>
Develop and deliver compelling sales presentations tailored to the customer's needs.
</li>
<li>
Build and maintain strong relationships with new and existing customers.
</li>
<li>
Follow up with leads to ensure they are adequately nurtured through the sales process.
</li>
<li>
Address customer inquiries and resolve issues promptly.
</li>
<li>
Other duties as assigned.
</li>
</ul>
Required Qualifications:
<ul>
<li>
Bachelor’s degree in Business, Sales, Marketing, Communications, or a related field
</li>
<li>
Previous experience in customer service, preferably in a manufacturing or industrial setting.
</li>
<li>
Strong interpersonal and communication skills with the ability to handle challenging situations professionally.
</li>
<li>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
</li>
<li>
Strong attention to detail and organizational skills.
</li>
<li>
Ability to work independently and as part of a team in a fast-paced environment.
</li>
<li>
Problem-solving skills with a proactive approach to customer service.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Experience with ERP or CRM software (e.g., HubSpot).
</li>
<li>
Fluency in English verbal and written.
</li>
<li>
Proficiency in using Microsoft Office Suite
</li>
</ul>
**Normal Working Hours and Conditions: **
Core business hours are generally 8:00 am – 5:00 pm. However, this position may require work to be performed outside of normal business hours based on Company operations.
**Physical Requirements: **
Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.
You should be proficient in:
<ul>
<li>Experience in a Manufacturing Environment</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Summary
Primary Duties &amp; Responsibilities
<ul>
<li>Communicate with customers via telephone or in person to provide information about products, services, licenses, registrations, permits, and program eligibility.</li>
<li>Receive, process, and enter customer orders; cancel or update accounts as required.</li>
<li>Investigate and resolve customer service or billing issues, including refunds, exchanges, and billing adjustments.</li>
<li>Verify that appropriate actions have been taken to resolve customer concerns effectively and in a timely manner.</li>
<li>Maintain accurate records of customer interactions, inquiries, complaints, and resolutions using computerized systems.</li>
<li>Complete and process contract forms, change-of-address records, and service discontinuation requests.</li>
<li>Determine service charges, collect payments or deposits, and coordinate billing arrangements.</li>
<li>Escalate unresolved or complex customer grievances to designated departments for further investigation.</li>
<li>Follow up with customers to respond to inquiries, communicate claim investigation outcomes, or notify them of service adjustments.</li>
</ul>
Knowledge, Skills, and Abilities (KSA’s)
<ul>
<li>Applicable program rules, regulations, policies, procedures, and relevant statutes.</li>
<li>Principles and processes of customer and personal service, including needs assessment, service quality standards, and customer satisfaction evaluation.</li>
<li>English language structure, grammar, spelling, and composition.</li>
<li>Clerical and administrative procedures, including record management, word processing, form design, and office terminology.</li>
</ul>
 
Skills &amp; Abilities
Active Listening: Ability to give full attention to customers, understand concerns, and ask clarifying questions.
Speaking: Ability to communicate information clearly and effectively.
Service Orientation: Demonstrated commitment to assisting customers and resolving issues.
Reading Comprehension: Ability to understand written policies, procedures, and work-related documents.
Critical Thinking: Ability to apply logic and reasoning to identify solutions and make sound decisions.
 
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
We are seeking an experienced Customer Service Representative for a contract-to-permanent opportunity within the manufacturing sector. This position offers the chance to work in a dynamic environment alongside collaborative colleagues focused on delivering outstanding customer experiences.
Key Responsibilities:
<ul>
<li>Accurately provide price and delivery quotations, enter customer orders, and manage schedule adjustments.</li>
<li>Monitor assigned customer accounts, including demand forecasting, order expediting, and ongoing account detail maintenance.</li>
<li>Work in partnership with sales, supply chain, and manufacturing teams to address delivery performance concerns and ensure seamless fulfillment.</li>
<li>Maintain a high level of product and account knowledge through regular training and hands-on management.</li>
<li>Communicate commercial terms and product details confidently with customers and sales teams.</li>
<li>Proactively manage orders, maintaining consistent communication to exceed customer expectations.</li>
<li>Apply business guidelines to effectively resolve customer situations and inquiries.</li>
<li>Use intermediate system and Excel skills to analyze account data, identify trends, and contribute to performance improvements.</li>
<li>Collaborate efficiently within a team-oriented environment to support operational objectives.</li>
</ul>
• Fluent in English, with strong oral and written communication skills. • Proven ability to solve complex problems efficiently. • Demonstrated experience in building and maintaining customer relationships. • Skill in making informed decisions in all aspects of account management. • Ability to collaborate effectively with supply chain and other departments. • Proficient in analyzing data and using systems to support decision-making. • Intermediate proficiency in Microsoft Excel. • Minimum of 3 years of customer service or account management experience within a relevant industry.

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