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<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving. Responsibilities: • Handle high volumes of inbound customer calls with professionalism and efficiency. • Provide accurate information and resolve customer inquiries in a timely manner. • Maintain detailed records of customer interactions and ensure data entry is precise. • Respond to customer emails and other correspondence with clarity and empathy. • Schedule appointments and manage customer orders using provided systems. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Support both inbound and outbound communication efforts as needed. • Collaborate with team members to ensure seamless customer service delivery. • Adhere to company policies and protocols while meeting service quality standards.• Minimum of one year of experience in a call center or customer service role. • Proficiency in managing inbound and outbound calls. • Strong skills in data entry and maintaining accurate records. • Familiarity with Microsoft Excel and Word. • Ability to handle email correspondence professionally and effectively. • Excellent communication and interpersonal skills. • Strong organizational abilities, including scheduling and order management. • Commitment to delivering high-quality service and resolving customer concerns.

Customer Service Representative

<h3>Job Description</h3>
Job Description
Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed.&nbsp;The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.
 
Major Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fulfill customer inquiries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Order/Vendor Management
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build strong customer relationships
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Process Improvement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sales Support
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain customer records
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Delivery Tracking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow-up with all customer correspondence via phone and email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to transfer documentation into a Paperless Environment
The ideal Customer Service Representative will ideally have a Bachelors degree in Business Administration but no required.
 
Other requirements for the Customer Service Representative role include and are not limited to:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2+ years of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in Microsoft Office Suite
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;SAP experience is preferred
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous accounting experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High attention to detail
For more information on this Customer Service Representative role and other full time accounting and finance opportunities, please contact us at 302.985.5183 and reference JO#00800-0013308198.

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Provide information about the products and services</li>
<li>Troubleshoot and resolve product issues and concerns</li>
<li>Document and update customer records based on interactions</li>
<li>Develop and maintain a knowledge base of the evolving products and services</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Company DescriptionOnyx Syndicate, Inc. is a fast-growing marketing and sales firm dedicated to helping brands connect with customers in meaningful ways. We provide hands-on training, mentorship, and clear opportunities for growth—so you can build a rewarding career while making an impact. If you’re ambitious, driven, and ready to grow, you’ll thrive with us. 
<h3>Company Description</h3>
Onyx Syndicate, Inc. is a fast-growing marketing and sales firm dedicated to helping brands connect with customers in meaningful ways. We provide hands-on training, mentorship, and clear opportunities for growth—so you can build a rewarding career while making an impact. If you’re ambitious, driven, and ready to grow, you’ll thrive with us.

<h3>Job Description</h3>
Job DescriptionCompany Description 
It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.
The role of the Customer Service Representative is pivotal in ensuring seamless order processing and exceptional support for customers worldwide. This position requires a highly skilled and detail-oriented professional capable of anticipating customer needs, addressing service concerns, and delivering innovative, tailored solutions to a variety of challenges. By leveraging a thorough understanding of the company's customer service policies and extensive product knowledge, the representative will provide quick, accurate assistance, enhancing customer satisfaction and fostering loyalty. Joining our team means contributing to a dynamic and growing business while consistently exceeding customer expectations.
This position will be based at our Tucson, AZ office. We work a hybrid schedule with an&nbsp;in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.
Job Description 
<ul>
<li>Manage/Enter daily incoming orders for the North America Market</li>
<li>Close shipped orders daily</li>
<li>Review/update daily open orders report</li>
<li>Conduct monthly closing</li>
<li>Expedite all orders in-order to acquire on time delivery</li>
<li>Process non-revenue orders for Special Events/Samples/Quality/PR within 24 hours</li>
<li>Process domestic and international Disposal Orders and ensure accuracy</li>
<li>Participate in weekly meetings with PR Team</li>
<li>Process Return Material Authorization requests and address issues in a timely manner</li>
<li>Address and resolve delivery issues, product quality concerns, or service complaints in a timely manner</li>
<li>Keep detailed records of customer orders, invoices, and communications for easy access and audit purposes</li>
<li>Create order or delivery reports for internal teams and customers to provide insights and ensure transparency</li>
<li>Liaison with logistics, warehouse, and sales teams to meet customer requirements and ensure satisfaction</li>
<li>Build strong relationships with DSD customers to understand their needs and proactively address potential issues</li>
<li>Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer</li>
<li>Communicate solutions, successes, and opportunities to the Customer Service Manager</li>
<li>Support overall supply chain planning, sales operations and expansion projects</li>
<li>Communicate with Sales team via telephone/email in-order to provide information about products and services</li>
<li>Maintain a world class customer service relationship with our customers</li>
<li>Perform other duties as required</li>
</ul>
Qualifications 
<ul>
<li>Minimum of 1-3 work experience</li>
<li>Ability to work independently</li>
<li>Excellent problem-solving skills</li>
<li>Ability to remain professional and courteous with customers at all times</li>
<li>Highly organized and detail oriented</li>
<li>Ability to handle multiple projects simultaneously</li>
<li>Strong leadership, relationship building</li>
<li>Excellent verbal and written communication skills</li>
<li>Master-level proficiency in Excel including pivot tables, v-lookup formulas, graph creation and other essential skills</li>
<li>High level of proficiency in Word, Power Point, MS Outlook</li>
<li>Experience with order management systems (Oracle highly preferred)</li>
<li>BS/BA required; preferably in Logistics Management, Supply Chain Management, Mathematics, Accounting, Finance or Business Management</li>
</ul>
 Additional Information 
<ul>
<li>Thriving Wellness Community:&nbsp;Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:&nbsp;
<ul>
<li>24/7 online physician consultations&nbsp;</li>
<li>virtual mental health resources&nbsp;</li>
<li>life coaching&nbsp;</li>
<li>engaging employee community groups&nbsp;</li>
<li>cash rewards for healthy habits and fitness reimbursements&nbsp;</li>
<li>library of on-demand fitness videos&nbsp;</li>
</ul>
</li>
<li>Career Advancement Opportunities:&nbsp;Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.&nbsp;</li>
<li>Focused Learning and Development:&nbsp;Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.&nbsp;</li>
<li>Empowering Mentorship Program:&nbsp;Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.&nbsp;</li>
<li>Continuous Improvement Training:&nbsp;Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.&nbsp;</li>
<li>Building a Healthy Society:&nbsp;To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1&nbsp;in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit&nbsp;csr.wonderful.com.</li>
<li>Giving Back to the Community:&nbsp;Make a difference with&nbsp;Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.&nbsp;</li>
</ul>
FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. &nbsp;Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth’s Finest Water®, please visit <a href="http://www.fijiwater.com" target="_blank">www.fijiwater.com</a>, like us on Facebook, or follow us on Instagram or Twitter.
FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.&nbsp;We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law -&nbsp;click here for more information
#LI-JB1
#LI-Hybrid
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<h3>Job Description</h3>
Job DescriptionBrooklyn, New York Salary range: $24.50/hr - $31.32/hr The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent conducts business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer. This position is responsible for opening new accounts, processing monetary transactions, when necessary, resolving customer issues and building relationships based on trust. The CSR recommends solutions based on customer needs and refers the customer to a licensed representative of ABS Associates of NY, Inc. when appropriate and also builds mutually beneficial and long-term relationships, providing a positive customer experience, as well as exceeding service expectations.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Fulfill customer service needs by resolving service-related issues efficiently by providing an excellent customer experience during all interactions; meet customer expectations in terms of accuracy.</li>
<li>Establish, retain, and deepen relationships with potential and existing customers to achieve team sales goals.&nbsp;</li>
<li>Develop and maintain a broad knowledge of Apple Bank’s products and services to appropriately meet client needs.</li>
<li>Engage in discussions with customers to understand their needs to provide relevant solutions.</li>
<li>Recognize sales opportunities and offer suitable Bank products and services that add value; refer client to licensed representatives of ABS Associates of NY, Inc. when appropriate.</li>
<li>Process monetary and file maintenance transactions accurately.</li>
<li>Communicate rules and regulations to customers, including information related to FDIC protection, upon the opening of new accounts.</li>
<li>Comply with regulatory, security, and audit policies and procedures.</li>
<li>Adheres to the Bank’s Code of Conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.</li>
<li>Protects the Bank against loss by ensuring that all new account procedures, including CIP and BSA requirements are followed.</li>
<li>Ensure records are accurate; maintain records of incomplete, incorrect, or outstanding customer files to ensure proper follow-up.</li>
<li>Assist in the preparation and completion of reports.&nbsp;&nbsp;</li>
<li>Perform non-CSR duties on a periodic basis, including but not limited to working or operating a teller window.&nbsp;</li>
<li>Assist in the training of newly hired CSRs and Universal Bankers.</li>
<li>Assist in the opening and closing of vault and ATM (Automatic Teller Machine).</li>
<li>Build or maintain technical/professional knowledge by attending educational workshops and training programs.</li>
<li>Ensure the customer area of branch is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).</li>
<li>Perform other duties as requested.</li>
</ul>
SKILLS, EDUCATION, &amp; EXPERIENCE
<ul>
<li>High School Diploma or GED required.</li>
<li>1+ years of experience developing current and new customer relationships, achieving sales goals in banking, financial, or insurance industry; retail bank customer service or prior banking experience preferred.</li>
<li>Prior experience in fostering and developing strong customer relationships.</li>
<li>General understanding of bank operations (risk, compliance, fraud, loss, etc.).</li>
<li>Cash handling experience preferred.</li>
<li>Strong problem-solving skills and thinks “outside of the box”.</li>
<li>Ability to present a professional demeanor with customers.&nbsp;</li>
<li>Excellent communication (verbal + written) and interpersonal skills; professional phone skills a must.&nbsp;</li>
<li>Strong organizational skills and must be detailed oriented.</li>
<li>Must have strong computer skills and the ability to adapt to evolving technology advancements.</li>
<li>Displays willingness to be cross trained in other branch functions.</li>
<li>Must be able to work weekends and extended hours or at neighboring branch locations when needed.&nbsp;</li>
<li>Display sound judgment and discretion when utilizing confidential information.&nbsp;</li>
<li>Mandatory training may require occasional travel.</li>
</ul>
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

<h3>Job Description</h3>
Job Description
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As a Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
<ul>
<li>Receive incoming calls in professional, timely and courteous manner</li>
<li>Perform marketing and sales functions to sell additional work and earn business</li>
<li>Complete work orders, return customer calls, and respond to customer complaints</li>
<li>Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.</li>
<li>Perform other duties as needed which may include cross-training in related positions</li>
</ul>
Job Requirements:
<ul>
<li>Minimum two years admin experience</li>
<li>Strong written and verbal communication skills &nbsp;</li>
<li>Detail-oriented with strong data entry skills</li>
<li>Positive Attitude</li>
<li>Team player who can work independently</li>
<li>General computer knowledge, including Microsoft Office</li>
<li>Typing skills a plus</li>
</ul>
Benefits:&nbsp;Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative with exceptional communication skills, an upbeat enthusiastic and positive demeanor, and prior customer service experience to join our team! This position will be at our corporate office. You will be responsible for assisting customers by providing product and service information as well as resolving any issues. Responsibilities:
<ul>
<li>Offer outstanding customer service regarding information about our products, services, or deliveries</li>
<li>Troubleshoot and resolve product issues and concerns</li>
<li>Document and update customer records based on interactions</li>
<li>Develop and maintain a knowledge base of the evolving products and services</li>
<li>Managing return tickets</li>
<li>Back-up for daily paperwork of closure duties</li>
<li>Handle customer inquiries and complaints</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience with solid tenure in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong administrative skills</li>
<li>Proficient in Microsoft Office</li>
<li>Bilingual (Spanish) a plus but not required</li>
</ul>
Equal Opportunity Employer
A company-sponsored background check and drug test are required before starting.
Please no calls to the company. Apply via ZipRecruiter.
Company DescriptionServing The Greater Carolinas Since 1952. A company that values its relationships with its customers, distributors, and employees. 
<h3>Company Description</h3>
Serving The Greater Carolinas Since 1952. A company that values its relationships with its customers, distributors, and employees.

<h3>Job Description</h3>
Job Description
SUMMARY Support a high-volume customer service team with order entry, email communication, and day-to-day clerical tasks. You’ll be the extra set of hands that keeps orders accurate and moving, while gaining exposure to cross-functional partners in operations and sales. What’s in it for you: hands-on experience with order management, visibility with leadership in operations, and the chance to learn or deepen ERP skills (Syteline experience is a plus).
RESPONSIBILITIES • Input and update customer orders with complete and accurate details. • Adjust and maintain promised dates and status updates within the order system. • Draft, send, and respond to professional email correspondence with customers and internal teams. • Provide day-to-day clerical support that keeps the customer service function running smoothly. • Coordinate closely with existing CSRs and partner with operations leadership; loop in sales as needed. • Spot discrepancies or delays early and take action to resolve or escalate promptly. • Keep records organized and easy to reference for audits and follow-ups.
QUALIFICATIONS • 1–2 years in a customer service, clerical, or administrative role (manufacturing/distribution a plus). • Clear, concise written communication—especially in email. • Fast learner who can jump into new tasks and systems quickly. • Reliable, proactive, and attentive to detail. • Nice to have: familiarity with Syteline (or similar) ERP.
Company DescriptionWith over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer). CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations. OPEN POSITIONS: To apply online for our career opportunities go to our job board. <a href="http://www.spectrumstaffingusa.com" target="_blank">www.spectrumstaffingusa.com</a> SPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. 
<h3>Company Description</h3>
With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. \r\n\r\nEXPERTISE: \r\nOur Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. \r\n\r\nSTAFFING OPTIONS: \r\nSpectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).\r\n \r\nCANDIDATE COMMITMENT: \r\nSpectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.\r\n\r\nOPEN POSITIONS:\r\nTo apply online for our career opportunities go to our job board. <a href="http://www.spectrumstaffingusa.com" target="_blank">www.spectrumstaffingusa.com</a>\r\n\r\nSPECIALTIES: \r\nAreas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

<h3>Job Description</h3>
Job Description
Welcome to AAA Insurance-R. Petros Insurance Agency, where passion meets professionalism in one of the leading insurance firms in Sterling Heights, Michigan. We are actively seeking an enthusiastic Customer Service Representative to join our dedicated team. In this role, you will be the essential liaison between our clients and the solutions they need, representing the agency with a positive and inviting attitude. Working from our office, you will provide critical support, ensuring our clients understand their options and feel confident about their decisions. We pride ourselves on our friendly and welcoming workplace culture, where each team member's contribution is valued. If you are committed to delivering exceptional service and looking to make a meaningful impact in the insurance sector, this position is perfect for you. Join us as we continue to enhance the customer experience and build lifelong client relationships at AAA Insurance-R. Petros Insurance Agency.
 Benefits
Hourly Base Salary Based on Experience
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
 Responsibilities 
Answering customer inquiries and resolving issues quickly and efficiently.
Assisting clients in understanding their insurance policies and options.
Providing comprehensive support for claims processing and follow-up.
Maintaining accurate and updated records of client interactions and transactions.
Cross-referencing internal databases to verify information and continually provide customized advice.
Building and maintaining positive relationships with clients to ensure retention and satisfaction.
 Requirements 
Licensing: Preferably hold an active insurance license in Michigan.
Experience: Prior experience in customer service or insurance consulting is advantageous.
Communication Skills: Excellent verbal and written communication skills are essential.
Customer Focused: Strong dedication to providing outstanding customer service and support.
Problem-Solving: Ability to troubleshoot and resolve issues efficiently.
Interpersonal Skills: Ability to interact positively and effectively with clients and colleagues.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously.
Tech-Savvy: Proficiency in using CRM systems and other relevant technology.

<h3>Job Description</h3>
Job DescriptionJob Summary
This Is entry-level office support work involving extensive personal and telephone contact with customers in one of the following areas: water customer service, property taxes, or motor vehicles. Through on-the-job training, employees perform progressively responsible work in one of the following areas of assignment: collecting payments on water accounts, collecting fees, and establishing new water accounts; examining vehicle titles and supporting documents for accuracy; processing title applications and dealer titles, collecting ad valorem taxes, and issuing vehicle license plates and decals; or collecting property taxes for the State of Georgia, schools and Rockdale County including pursuing delinquent tax accounts. Work involves researching and providing information to customers and/or the collection and reconciliation of various fees related to services. Work is reviewed by a supervisor for compliance with policies and procedures, accuracy, and the nature and propriety of the final results. Bilingual skills preferred.
Essential Functions
Essential Functions:These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Receives and processes payments using an online computer system; prepares and distributes receipts; answers customer inquiries concerning payments.
 Opens cash drawer daily; takes payments by check, cash, money order, and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; may make intermittent or daily deposits.
 Explains department/office processes to customers, including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy.
 Provides information to the general public by telephone or in-person; answers inquiries or requests and resolves complaints and problems.
 Explains general department/office procedures, services, office hours, and accounts payable procedures.
 Prepares routine replies to correspondence.
 Performs routine clerical and filing duties; receives, sorts, and distributes mail; maintains a variety of department/office financial and account files.
Performs other customer service work specific to the area of assignment, which may include pursuing delinquent personal property taxes, including researching new address and contact information, requesting payment by either telephone contact or letter, and maintaining delinquent files; setting up new customer water accounts, including performing needed research to establish accounts; processing account adjustments with supervisory approval; selling well water tests and dump tickets and renting hydrant meters; generating work orders for other department/office staff; processing vehicle titles, examining titles and supporting documents for accuracy and detection of fraud; issuing EPA emission control senior waivers; or issuing license plates and decals and checking license plate inventory.
AdditionalDuties: Employees in this classification may be expected to perform any related duties as required by proper authority.
Knowledge, Skills, and Abilities
Knowledge of applicable laws, codes, regulations, policies, and procedures related to assigned areas. Knowledge of basic accounting and mathematical theories and principles.
Knowledge of office and recordkeeping theories and principles.
Knowledge of Microsoft Word and Excel, general computer applications , and computer systems specific to the assigned department/office.
Skill in the operation of modern office equipment.
Skill in recording and tracking revenues, such as payables and receivables. Skill in monitoring and tracking the flow of data and information.
Skill in addressing and resolving customer problems. Ability to detect and correct erroneous data.
Ability to develop and maintain effective working relationships with County employees and officials. Ability to maintain confidentiality.
Ability to relay information clearly and concisely with particular skill in telephone communications.
Ability to deal with the general public in an effective, tactful, and courteous manner, including communicating effectively with diverse and sometimes irate, hostile, and threatening customers.
Ability to listen and ascertain the needs of customers; ability to find and communicate accurate information concerning processes, policies and procedures to customers.
Ability to handle multiple interruptions and adjustments to priorities throughout the day. Ability to understand and follow oral and written directions.
Ability to maintain routine records.
Ability to communicate effectively, both orally and in writing.
Ability to research and stay updated on applicable laws and regulations. Ability to distinguish between shades of color.
Ability to talk and hear.
Ability to walk, stand, sit, stoop, kneel, crouch, reach, lift light objects, and use fingers/hands in order to perform a wide variety of assigned tasks.
Working Conditions
 The work is typically performed in an office with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.
Minimum Qualifications
<ol>
<li>High school diploma or equivalent</li>
</ol>
<ol>
<li>One (1) year of office support experience involving extensive public contact.</li>
</ol>
<ol>
<li>OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills, and abilities for this job.</li>
</ol>
Preference
1) Paraprofessional experience in business, accounting, or a related field in a computerized work environment.
2) Bilingual

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