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<h3>Job Description</h3>
Job DescriptionRemote Customer Service Representative!
Live Reps is now hiring for (USA) remote, work from home 1099 positions (35 to 40 hrs. per week) This is an inbound and outbound campaign opportunity. Our company was one of the first in the U.S. to offer a flexible work from home opportunity. Our growth is a testament to our training and management team’s proven track record of creating a ‘fun’ work from home environment. Our reps may work independently from home, but you will truly feel part of an amazing team! Some team members may want to take advantage of additional leadership positions within the company, as promotion from within is available. Here are some of the advantages of becoming a Live Rep:
Responsibilities:
<ul>
<li>Deliver exceptional Customer Service to all clients through inbound and outbound calls.</li>
<li>Handle a high volume of incoming calls while maintaining professionalism and positive attitude.</li>
<li>Resolve customer issues with prompt and effective solutions, ensuring customer satisfaction.</li>
<li>Document all interactions with customers accurately and thoroughly in our database.</li>
<li>Collaborate with team members and management to improve overall Customer Service processes.</li>
</ul>
Qualifications:
<ul>
<li>Prior experience in Customer Service or a related field preferred.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Able to multitask and prioritize tasks in a fast-paced environment.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Proficient in using customer service software and Microsoft Office suite.</li>
</ul>
PC Requirements:
A personal desktop computer or laptop, No MAC or Tablets, that meets the following requirements and is connected to the internet via a cable connected to your DSL or Cable Modem (NO wireless connectivity):
<ul>
<li>Processor: I5 processor or better</li>
<li>Memory: 8 GB of RAM Memory or more</li>
<li>Internet minimum Speed: 50MBPS</li>
<li>Windows 10 or Windows 11</li>
<li>Browser: Internet Explorer 11 or Firefox (latest version)</li>
<li>2 Monitors: Capable of displaying at least 1024 X 768 pixels</li>
<li>Sound: Must have a sound card installed and be equipped with speakers or headphones. Sound cards are often included in computers and are needed to allow you to hear audio.</li>
<li>
USB Headset: a headset that plugs into your computer.
Our IT team will guide you through computer &amp; virus protection. There are a variety of Anti-Virus software available on the market today. The 2 that are approved by Live Reps are:
</li>
<li>· ESET or McAfee.</li>
</ul>
Benefits:
<ul>
<li>On-the-job training</li>
<li>Work from home</li>
<li>Shift flexibility</li>
</ul>
Shift:
<ul>
<li>Between the hours of 7am - 11pm EST</li>
<li>Monday - Friday</li>
<li>3-4 Weekend Shifts per Month (Saturday and/or Sunday)</li>
</ul>
If you are looking for a rewarding Customer Service role where you can make a difference in the lives of our customers, we want to hear from you! Join us at Live Reps Call Center LLC and be part of a team that is dedicated to providing exceptional Customer Service every day.
 #hc147563

Customer Service Representative

<h3>Job Description</h3>
Job Description
We’re looking for a proactive and customer-focused representative to support our fast-paced delivery operations. In this role, you’ll serve as the primary point of contact for customers, ensuring reliable performance, clear communication, and prompt issue resolution. You'll work closely with drivers, dispatch, and operations to monitor service quality, address delivery challenges, and support process improvements—all while maintaining detailed records and jumping in to assist the on-demand team as needed. If you thrive in a fast-paced environment and take pride in delivering exceptional service, we’d love to meet you.
Principal Function: The Customer Support Specialist is responsible for providing customer service support, troubling shooting customer issues, utilizing service knowledge to drive recommendations, and escalates issues as necessary.
Essential Duties and Responsibilities: Duties include, but are not limited to:
<ul>
<li>Delivers the customer experience strategy across a range of touch points, channels, services, and solutions.</li>
<li>Proposes changes to improve the customer experience.</li>
<li>Answers questions regarding accounts and services.</li>
<li>Ensures compliance with customer Service Level Agreement (SLAs).</li>
<li>Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience.</li>
<li>Surveys customers to ensure their issues have been resolved in a satisfactory manner.</li>
<li>Enters and tracks service orders and ensures account information and recorded data is accurate.</li>
<li>Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution.</li>
<li>Interviews customers to obtain information and explain available services.</li>
<li>Solicits interest of new or additional services; handoffs information to appropriate sales representative.</li>
<li>Coordinates with Sales Department to onboard new customers.</li>
<li>Assists team members with monitoring route performance metrics and measurements.</li>
<li>Assists team members to launch new or revised routes and work with our team to assist with our ON Demand Services as required.</li>
<li>Dispatching of “on demand” orders in line with company and customer expectations.</li>
</ul>
Supervisory Responsibilities: This job has no employee supervisory responsibilities.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired.
Other Skills and Abilities:
<ul>
<li>Experience in dispatching (trucking or logistics preferred).</li>
<li>Proficiency with dispatch/tracking software and Microsoft Office.</li>
<li>Ability to work in a fast-paced, high-pressure, deadline driven environment.</li>
<li>Ability to manage multiple projects and tasks simultaneously.</li>
<li>Highly organized and detail oriented.</li>
<li>Resourceful and creative.</li>
<li>Analytical skills and problem-solving ability.</li>
<li>Ability to adhere to time and attendance policies.</li>
<li>Must exhibit professionalism and be effective working with customers and drivers.</li>
<li>Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.</li>
<li>Ability to handle confidential information.</li>
<li>Maintain regular and punctual attendance.</li>
<li>Effective prioritization and time management skills.</li>
<li>Strong initiative to strive for continuous accuracy, quality, and timeliness of information.</li>
<li>Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.</li>
<li>A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.</li>
</ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.
While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays.
Benefits
As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.
We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee &amp; family events, and more is our commitment to you.
EOE M/W/Vets/Disabled

<h3>Job Description</h3>
Job Description
Description
To be considered for this role, candidates must have one year of call center experience. The Customer Service Representatives are the frontline and image of the client. The Customer Service Representative will handle various tasks, including phone calls (outgoing and incoming calls), general clerical tasks, data entry, processing picture IDs, handling customer requests, and receptionist and administrative support. CSR will be responsible for assisting callers with applying for ADA Core Services programs in addition to other disability-based programs. CRS Days will be split between half calls and another administration-related task.
Skills
Customer service, ada, processing data, Call Center, Troubleshooting, Operation, Customer support, Support, call center environment
Top Skills Details
Customer service,ada,processing data,Call Center,Troubleshooting,Operation,Customer support,Support
Additional Skills &amp; Qualifications
• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
• Provide top-quality customer service experience to a diverse customer population 
• Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
• Conduct outbound phone calls
• Schedule trips in the most cost effective manner
• Meet job specific key performance indicators and goals 
• Respond to all inquiries within a timely and professional manner
• Respond and document customer complaints
• Provide support on special projects as needed
• Maintain daily customer scheduling for Eligibility staff 
• Collect, track and maintain all monies collected for replacement IDs 
• Maintain confidentiality and comply with HIPPA regulations 
• Anticipate needed supplies and order replacement supplies in a timely manner 
• Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
• Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate 
•Design filing systems, document scanning and ensure they are maintained and up-to-date electronically 
•Provide comprehensive reception coverage while maintaining a high level of professionalism
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Oct 2, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Description
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colfax,IA.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
TEKsystems is hiring Customer Service Representatives to join a dynamic team in Lakeville, MN. This role is focused on providing excellent customer support through inbound calls, troubleshooting product issues, and scheduling service appointments.
Key Responsibilities:
<ul>
<li>Handle inbound calls from clients seeking service for company products.</li>
<li>Troubleshoot issues and schedule service technician visits.</li>
<li>Log all customer interactions in the internal CRM system.</li>
<li>Perform data entry and basic invoicing using Excel.</li>
<li>Maintain a positive attitude and demonstrate initiative in a fast-paced environment.</li>
</ul>
Qualifications:
<ul>
<li>1+ year of customer service experience (preferably in an office setting)</li>
<li>High School Diploma or equivalent</li>
<li>Strong multitasking and communication skills</li>
<li>Positive attitude and willingness to learn</li>
<li>Experience in scheduling or help desk support</li>
<li>Familiarity with Excel and CRM systems</li>
</ul>
Work Environment:
<ul>
<li>Casual and supportive office setting with a retail showroom</li>
<li>Team of 10 in Customer Service, divided into Building, Retail, and Service divisions</li>
<li>Business casual dress code</li>
<li>Friendly management and collaborative team culture</li>
</ul>
Why Join Us?
This is a great opportunity to work in a casual, team-oriented environment with supportive leadership. You'll gain hands-on experience in customer service and scheduling while contributing to a company that values initiative and a positive attitude.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lakeville,Minnesota.
Application Deadline
This position is anticipated to close on Oct 13, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 
No prior experience is necessaryApply for the position today by completing the form and completing the assessment.
 Benefits
Annual Base Salary + Commission
Mon-Fri Schedule
Hands on Training
 Responsibilities 
<ul>
<li>Process customer policy change requests.</li>
<li>Verify phone numbers, addresses and email addresses with each customer contact and update customer information.</li>
<li>Answer incoming phone calls on the first ring.</li>
<li>Schedule appointments for sales staff to meet prospective customers.</li>
<li>Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.</li>
</ul>
 Requirements 
<ul>
<li>Possess an upbeat, positive and enthusiastic attitude.</li>
<li>Proficiency to multi-task, follow-thru and follow-up.</li>
<li>Great Customer Service Skills.</li>
<li>Driven and goal-oriented individual.</li>
<li>Ability to tactfully handle stressful and difficult situations.</li>
<li>Acquire Property and Casualty License through Utah department of Insurance </li>
</ul>

<h3>Job Description</h3>
Job Description
Spartina 449 is growing!!!
We are currently seeking an experienced associate for our Corporate Headquarters located in Old Town Bluffton, SC. Come join our dream team!!
JOB DESCRIPTION:
Qualified personnel will be responsible for maintaining, retaining, and expanding relationships with a designated client group in a professional, courteous, and knowledgeable manner, by phone and e-mail. The CSR position will support all aspects of a client’s relationship with Spartina 449. Exceptional organization, communication, follow up, problem solving, decision making, and judgment will be critical to being successful at this position. Excellent computer skills &amp; data entry required. This position will also require initiative, the skills to self-teach, and learn quickly. This position is responsible for contributing to the wholesale customer service team’s service level requirements related to order fulfillment, responsiveness to customers, and sales growth goals. Individuals will determine best method to resolve problems, ensure customer satisfaction while adhering to company/customers policies, practices and guidelines. Working hours are 8:30-530pm but not limited to. Some holiday and weekend hours may apply. 
<ul>
<li>Perform all duties in the job description accurately, on a timely basis, and in a professional manner.</li>
<li>Treat customers, internal and external, and co-workers with courtesy and respect. Demonstrate effective interpersonal skills in relating with peers, management, and customers.</li>
<li>Take ownership of situations by answering questions or finding the answers from the appropriate department.</li>
<li>Handle a variety of duties, requests, and projects that require changing from one task to another of a different nature, without loss of efficiency, accuracy or composure. Perform other duties as requested to maintain the effective operations of the department.</li>
<li>Work with minimum supervision, achieving objectives independently in a timely manner.</li>
<li>Utilize abilities in problem solving, analysis, research, and resolution, using available resources to accomplish objectives and goals appropriate to the position.</li>
<li>Employ effective oral and written communication skills appropriate to the position.</li>
<li>Be an ambassador for Spartina 449 at all business-related activities, functions and events. </li>
<li>Demonstrate an on-going adherence to all Spartina 449’s policies and procedures.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties or special projects may be assigned. 
<ul>
<li>Provide excellent customer service and cultivate a close working relationship with a designated client group and to provide a service experience that is memorable and positive to that designated group.</li>
<li>Provide excellent customer service and cultivate close working relationships with related sales representative. </li>
<li>Accept, process, and track customer orders through NetSuite. </li>
<li>Respond to customer’s inquiries by e-mail in the time frames established. </li>
<li>Maintain accounts to ensure accurate delivery and product distribution.</li>
<li>Learn and maintain up to date knowledge of product sourcing to ensure on time delivery and order fulfillment percentages standards are met or exceeded.</li>
<li>Communicate and interact with other departments as necessary to provide excellent customer service.</li>
<li>Monitor and maintain established standards for order fulfillment activities.</li>
<li>Create and occasionally present weekly reports tracking the status of clients and reporting on the level of achievement related to the performance standards established.</li>
<li>Continuing education and training to increase knowledge and take on more advanced responsibilities.</li>
<li>Create return authorizations; resolve shipping-errors, process complaint requests.</li>
<li>Develop an extensive knowledge of Spartina 449’s products, product availability, and marketing promotions. Identify opportunities to utilize this knowledge to increase sales. </li>
<li>Function as a self-motivated team player in a fast-paced multi-task environment.</li>
<li>May be required to perform additional duties, special projects and responsibilities as assigned by Customer Service Manager.</li>
<li>Payment processing for ordering and invoicing. </li>
</ul>
QUALIFICATIONS
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Required:
<ul>
<li>Extensive customer service experience </li>
<li>Demonstrate excellent written and verbal communication</li>
<li>Ability to perform research, demonstrate sound judgment, and resolve problems</li>
<li>Capability to work independently, and promote a positive team environment</li>
<li>Organizational and time management skills</li>
<li>Ability to handle inbound calls in excess of 30+ </li>
<li>Strong working knowledge of
<ul>
<li>Excel</li>
<li>Outlook</li>
</ul>
</li>
</ul>
Excellent Employee Discount!! 
Medical/Dental/Vision/401K

<h3>Job Description</h3>
Job Details:Job title: Claims Representative
Location: Pasadena, CA
Duration: 6 Months – Contract
 
Training for first three days of assignment. There will likely be 2-3 training sessions offered
 
 Job Description: 
Top Qualifiers for Selection for Claims Representative:
<ul>
<li>Proficiency in web-based applications and Microsoft Office (Word, Excel, Outlook)</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective communication with customers and internal teams</li>
</ul>
Required skills:
Data entry, Word, Excel, Customer Service. 
 
<ul>
<li>Position SummaryIn support of Client's Wildfire Recovery Compensation Program, Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience. This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations. Client's will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful. </li>
<li>Resources and customers will meet at onsite location in Pasadena area during normal business hours.</li>
<li>Key ResponsibilitiesCustomer Assistance: Respond to resident questions in-person with clarity and empathy.</li>
<li>Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.</li>
<li>Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.</li>
<li>Documentation Handling: Assist with scanning, uploading, and validating documents in compliance with program requirements.</li>
<li>Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly.</li>
<li>Compliance &amp; Confidentiality: Adhere to company policies, data privacy standards, and legal requirements when handling resident information.</li>
<li>Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.</li>
</ul>
<ul>
<li>Qualifications &amp; SkillsExperience: Prior Insurance or Healthcare claims support experience preferred.</li>
<li>Technical Skills: Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.</li>
<li>Soft Skills:Strong active listening and communication skills</li>
<li>High level of empathy and patience</li>
<li>Ability to remain calm and professional in stressful or emotional situations</li>
<li>Other Requirements:Detail-oriented with strong organizational skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Flexible to adapt to changing processes and priorities</li>
</ul>

<h3>Job Description</h3>
Customer Service Representative 
 
Provide administrative support to the office by assisting with a wide range of clerical and organizational tasks.
 
Key Responsibilities
<ul>
<li>Process order entry and invoicing.</li>
<li>Coordinate mailing of samples and shipment arrangements.</li>
<li>Maintain production records and master batch records.</li>
<li>Greet and assist customers and other visitors.</li>
<li>File and organize records.</li>
</ul>
Training &amp; Professional Development
<ul>
<li>Attend training sessions as required to enhance industry knowledge.</li>
<li>Review routed materials and follow all Standard Operating Procedures (SOPs).</li>
<li>Participate in continuous improvement initiatives.</li>
</ul>
Additional Responsibilities
<ol>
<li>Interface with production, warehouse, and maintenance staff to ensure strategic goals and procedural requirements are met.</li>
<li>Assist with employee events and related needs.</li>
<li>Perform additional assignments as directed by the Operations Manager.</li>
</ol>
Qualifications &amp; Requirements
<ul>
<li>Proficiency in Microsoft Office programs.</li>
<li>Experience in logistics.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionAt Goal Solutions&nbsp;we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment. If these values resonate with you, we encourage you to apply for one of our&nbsp;Customer Service Representatives in Sioux Falls, SD. Full Time Shifts:&nbsp; Monday-Friday 10:30am-7pm* *Mon – Fri 10:30am-7pm qualifies for 10% shift differential on ALL hours! Part Time Shift:&nbsp; ask for availability&nbsp;&nbsp; CSR I Pay Range:&nbsp;&nbsp; &nbsp;$15-$18 + up to $450/month bonus CSR II Pay Range: &nbsp;&nbsp;$18-$20 + up to $500/month bonus Enjoy our perks like:
<ul>
<li>Free snacks in the office</li>
<li>14 paid holidays every year</li>
<li>The best work culture you’ve ever known!</li>
</ul>
 Full timers also enjoy:
<ul>
<li>3-week vacation accrual</li>
<li>401(k) + company match up to 4%</li>
<li>Medical, dental, and vision coverage</li>
<li>Annual HSA contribution of $1,650</li>
<li>Life insurance, disability, and critical illness</li>
<li>Tuition reimbursement program</li>
<li>Paid Parental Leave </li>
<li>$2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day</li>
<li>Community funds, wellness funds, and more</li>
</ul>
 Job Description: The Customer Service Representative role encompasses key responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. Ideal candidates will demonstrate strong attention to detail and the ability to adhere to various rules and regulations related to consumer loans across multiple clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed. &nbsp;Responsibilities:
<ul>
<li>Perform responsibilities following standard operating procedures to meet or exceed documented service level goals</li>
<li>Have a high degree of awareness and understanding of information security</li>
<li>Answer inbound calls and reach first touch resolution on borrower questions or issues</li>
<li>Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance</li>
<li>Respond to customer emails and mail</li>
<li>Record customer interactions, open/close activities in system of record</li>
<li>Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed</li>
<li>Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards</li>
</ul>
 Essential Functions:
<ul>
<li>Regular and punctual attendance</li>
<li>Answer customer inquiries </li>
<li>Adhere to policies and procedures</li>
<li>Complaint resolution that aligns with Goal’s core values </li>
<li>Customer retention and relationship building </li>
<li>Documentation and data entry </li>
</ul>
 Work Environment and Physical Demands:
<ul>
<li>Ability to stand / sit for extended hours of time</li>
<li>Ability to remain at workstation for long periods of time</li>
<li>Ability to work in an environment with a moderate to loud noise level </li>
<li>Heavy keyboard/mouse usage required with repetitive movements</li>
</ul>
 Basic Minimum Requirements:
<ul>
<li>2+ years call center customer service or retail customer service position </li>
<li>Proficiency in Microsoft Outlook, Word, and Excel</li>
<li>Workflow management experience</li>
<li>Ability to follow documented Best Practices and Standard Operating Procedures</li>
<li>Ability to communicate in a clear, concise, and professional manner</li>
<li>Ability to prioritize, be organized, and manage time effectively to meet service level goals</li>
</ul>
 Bonus points if you have:
<ul>
<li>Consumer finance or student loan experience</li>
<li>An eagerness to learn and grow your leadership skills</li>
<li>A drive to succeed, a sense of urgency, and a passion for your work</li>
<li>An all-around team player attitude</li>
</ul>
Learn more about our benefits by viewing our&nbsp;2025 Employee Benefits Brochure. Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management. Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. &nbsp;
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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