Airport Butler provides a personalized and an unsurpassed concierge service to travelers in approximately 25 airports in the United States and Canada. The service is independent from airlines and customized for any who wants to experience a personalized service and extra care when arriving, departing, or connecting through an airport. Our clients are primarily made up of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travel. 
The Concierge Agent is responsible to provide meet-and-greet services to our clients, assisting them with every part of the airport process. Demonstrate excellent customer service making sure that every client experience is absolutely a positive one, and that their needs are met in a manner that reflects positively on the company. 
Responsibilities: 
Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination. 
Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation. 
Assist with check-in and ticketing. 
Assist with baggage collection or drop-off. 
Assist clients with connecting flights as needed. 
Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.). 
Assist with arranging for pre-boarding flight. 
Communicates with the Guest Experience Center (GEC). 
Develop and maintain professional rapport with regulating agencies and airlines within the airport. 
Exhibit utmost confidentiality with clients and client information. 
Maintain strict adherence to escorting protocol within the airport. 
Utilize Airport Butler systems to manage service details and communicate with clients. 
Other duties as assigned. 
Required Qualifications: 
High School Diploma or equivalent. 
Must possess current authorization to work in the US, and a valid driver's license. 
Must own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+, and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly. 
Excellent written and communication skills. 
Must wear company uniform as outlined and conform to all grooming standards. 
Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays. 
Must be able to stand and walk for long periods of time and lift up to 70 lbs. 
Ability to work under pressure with minimal supervision. 
High proficiency of computer and smartphone skills, including smartphone applications. 
Ability to read and interpret documents such as operating and procedural manuals. 
Must, after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology. 
(2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience. 
Preferred Qualifications: 
Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills. 
Demonstrated ability to solve problems proactively and creatively. 
Demonstrated ability to collaborate with other employees to overcome abnormal situations. 
High level of cultural awareness. 
Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations. 
Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service. 
Adapt to an ever-changing environment and be resilient. 
Multi-lingual is a plus. 
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
#J-18808-Ljbffr

Airport Concierge

We have an exciting opportunity for an innovative and results driven operations leader to serve as General Manager, Merchandise. The successful candidate will be responsible for leading all aspects of Merchandise and daily operations including the delivery of Merchandise financial goals, managing large labor and expense budgets, and leading and developing successful and inclusive leaders and Cast Members. The candidate will also serve as a change agent, taking calculated risks to integrate processes, remove barriers and align performance goals. 
Responsibilities 
Lead, coach and motivate a team of salaried leaders and hourly cast members to meet and exceed revenue, guest and cast satisfaction goals. 
Inspire team through a strong service orientation and a disciplined work ethic to exceed Guest expectations every day in high volume retail locations. 
Oversee and manage all financial aspects of the business including revenue generation, cost containment and resource optimization. 
Drive incremental operating income. Manage costs effectively with an eye for continuous improvement. 
Leverage metrics and operational indicators to measure, motivate and enhance performance. 
Collaborate with peers and key partners to create a seamless guest experience. 
Attract and retain top talent; develop high performing teams and provide transparent and direct feedback. 
Required Qualifications 
Minimum of 10 years progressive hands-on operations leadership experience. 
Demonstrated strong leadership skills with the ability to define a clear vision and motivate others to achieve goals. 
Demonstrated ability to manage and integrate Guest, Cast and business goals to produce great results. 
Proven record of savvy business judgment along with the mental agility and flexibility required in a dynamic company. 
Demonstrated exceptional strategic thinking and financial skills. 
Demonstrated work ethic and entrepreneurial spirit, including ability to build and implement a project plan to active ideas. 
Demonstrated ability to build and foster relationships with cross functional partners and operate successfully in a matrix environment. 
Demonstrated ability to lead in a collaborative style as well as communicate in an engaging and impactful manner. 
Demonstrated ability to inspire and drive enthusiasm and teamwork with a commitment to excellence. 
Demonstrated strong negotiating, mentoring, influencing, organizational planning and partnership skills. 
Demonstrated passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive environment and supporting workforce diversity. 
Possess unquestioned ethics and integrity. 
Preferred Qualifications 
Retail leadership experience. 
Proven knowledge of the latest retail and merchandising trends. 
Preferred Education 
Bachelor’s degree or equivalent in Business Administration, Retail Management or related field.
#J-18808-Ljbffr

General Manager - Merchandise

Caesars Entertainment - The Cromwell [Guest Service / Front Desk Agent] As a Concierge at Caesars Entertainment, you'll: Issue player cards for new and existing accounts; Issue any benefits and marketing related perks from those player card accounts; Evaluate customers play for comping needs; Assure high standards of guest service; Provide customers with in-depth marketing/casino related information and answer questions...Hiring Immediately &gt;&gt;

Concierge - Part Time (Cromwell LV)

Overview: 
Opportunity: Bell Person 
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 
 Your Growth Path 
Bell Captain or Guest Service Agent Concierge or Guest Services Manager AGM or General Manager 
 Your Focus 
<ul>
<li>Load and unload luggage carts. </li>
<li>Tag and store luggage. </li>
<li>Escort guest to hotel rooms. </li>
<li>Provide an overview of guest room, hotel services and amenities. </li>
<li>Make deliveries to guest rooms. </li>
<li>Assist guest with room changes. </li>
<li>Stock pantry when necessary. </li>
<li>Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. </li>
<li>Perform house attendant functions when staff shortages occur. </li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. </li>
<li>Follow sustainability guidelines and practices related to HHMs EarthView program. </li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. </li>
<li>Ensure overall guest satisfaction. </li>
<li>Perform other duties as requested by management. </li>
</ul>
Your Background and Skills 
<ul>
<li>High School diploma preferred. </li>
<li>Previous customer experience required or equivalent training. </li>
</ul>
Work Environment and Context 
<ul>
<li>Work schedule varies and may include working on holidays, weekends and alternate shifts. </li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. </li>
</ul>
What We Believe 
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It 
About Us : 
Positioned at the confluence of several of Washington DCs most dynamic neighborhoods, The Morrow is the preeminent lifestyle hotel in Northeast DC for business, group and leisure travelers. Much like our name which looks to create a better today for the promise of a greater tomorrow, The Morrow is a source of energy and positivity. Its a place where energized guests, dynamic experiences, and thoughtful staff come together to make the most of every day. Driven by a sense of warmth, community and intuitive ease, we connect our guests with a renewed perspective, encouraging them to radiate their own optimism. 
This property is a part of the Echelon Luxury &amp; Lifestyle division of HHM Hotels. 
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. 
To see other opportunties at this location, click here.

Bell Person

Overview: 
Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. 
Salary Range: $14.00 per hour plus tips 
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. 
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. 
You will...: 
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security &amp; Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment 
<ul>
<li>Immediately and warmly greet Guests as they approach the desk. </li>
<li>Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked. </li>
<li>Input guest information for those who have not previously enrolled in the process. </li>
<li>Process the check in of the guests bags to include charging guests credit card for bags as per airline requirements. </li>
<li>Weigh guests bags to verify appropriate weight of bags and charge for overweight bags. </li>
<li>Appropriately tag guest luggage with destination tags. </li>
<li>Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. </li>
<li>Immediately upon accepting luggage and completion of processing guest, secure luggage. </li>
<li>Must possess excellent verbal and written communication skills. </li>
<li>Maintain a positive, friendly and professional manner at all times </li>
<li>Organize and stock the Concierge desk. </li>
<li>Uphold clients guest service guidelines and values. </li>
<li>Need to be able to manage payments (credit card) received from guests </li>
<li>Answer telephones and guest questions. </li>
<li>The ability to manage simple addition. </li>
</ul>
You have...: 
Required Qualifications 
<ul>
<li>Ability to work in the early morning rotation </li>
<li>At least 6 months experience in a face-to-face guest service position preferred </li>
<li>Data Entry and/or computer experience preferred </li>
<li>Ability to communicate clearly with guests and clients </li>
<li>Ability to work in outside weather conditions required </li>
<li>Knowledge of the airline or travel industry preferred </li>
<li>Must be eligible to work in the United States. </li>
<li>Must successfully pass the pre-employment criminal background screening. </li>
<li>Must pass pre-employment Drug Testing process. </li>
</ul>
Physical Requirements / Work Environment 
<ul>
<li>Follow company appearance guidelines </li>
<li>Ability to lift up to 70 lbs. </li>
<li>Must be able to push luggage cages both empty (approximately 100 lbs) and full. </li>
<li>Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc). </li>
<li>Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise. </li>
<li>Standing: 100%. Must be able to stand for up to eight (8) hours at a time. </li>
<li>Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs. </li>
<li>Will occasionally (11-33%) be required to bend, squat, and kneel. </li>
<li>Walking: 50% </li>
</ul>
Appearance Guidelines 
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employees dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards. 
<ul>
<li>With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. </li>
<li>No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. </li>
<li>Clean &amp; well-maintained approved uniforms must be worn on shift </li>
<li>Additional requirements as specified by management </li>
</ul>
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. 
________________________________________ 
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Airport Curbside Concierge Check-in Agent

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Spa Desk Agent SUMMARY Spa Front Desk agents ensure optimal daily operations of Spa Pendry, the Spa Retail Boutique and the Fitness Center. Spa Front Desk agents are responsible for upholding the highest luxury service standards for all guests via phone, email and in person interactions. Ensure impeccable cleanliness and condition of the Spa and Fitness facilities, stocking supplies, towels and amenities. Maintain optimal flow and guest experience from start to finish including reservations, check in, tours, facilities, check out, point of sale. Responsible for maintaining best practices of service booking according to treatment provider sort order, efficiency, mandatory breaks and facility maximization. Spa Front Desk Agents are expected to retain thorough knowledge of all spa service offerings as well as all retail items to seamlessly assist our guests and maximize revenue opportunities in all areas. Spa Front Desk agents are expected to follow the highest standards of exceptional service at all times while acting as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS •Maintain high level of knowledge and proficiency in regard to all retail and spa service offerings including promotions and recommended pairings and enhancements. •Ensure that the Spa and Fitness facilities meet standards of exceptional cleanliness and create a warm, welcoming environment for our guests to enjoy. Facilities areas are picked up and replenished in a timely manner throughout the day. Towels and Robes are nicely folded, and amenities neatly presented or displayed. •Ensure that the Spa Retail Boutique is set up/merchandised impeccably and restocked throughout day to create an organized and effortless shopping experience. •Maintain a helpful and welcoming environment, assisting each guest with knowledgeable and supportive information about the hotel and spa. Inquiries are followed up on with a sense of urgency and staff demeanor reflects genuine care for each guest. •Answer phone calls in a timely manner and provide a gracious and efficient reservations experience, leaving guests looking forward to their spa day. •Respond to email inquiries in a timely and accurate manner, using professional verbiage and anticipating the needs of each guest. •Provide guests checking in with an overview of their scheduled services and a tour of the Spa facilities including available amenities and services to complement their visit. •Assist fellow associates with daily operations to support healthy teamwork and contribute to the collective success of the spa and hotel. SUPPORTIVE FUNCTIONS •Create personalized experiences and wow moments for our guests. •Assist with inspecting deliveries of retail and operational supplies, notifying the proper leaders. •Assist with tagging new deliveries of retail items and with scanning retail during monthly inventories. •Additional duties as necessary and assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES •Must be able to speak, read, write and understand English and eloquently communicate with others verbally and in written form. •Must possess basic math and computational skills and have the ability to accurately handle billing and a cash drawer. •Must possess moderate computer skills and have the ability to learn multiple computer programs that are utilized on a continual basis throughout the day. •Must be able to anticipate potential issues and act in advance to avoid them as well as be able to solve problems and make rational decisions to resolve issues where needed. Physical Demands •Position requires standing and walking most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours at a time. Length of time of these tasks may vary from day to day and task to task. •Must be able to exert well-paced ability to reach different outlets and other departments of the Hotel on a timely basis. •Must be able to exert well-paced ability in limited space. •Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. •Must be able to lift up to 40 lbs. on a regular and continuing basis. •Must be able to push rolling linen carts weighing 300 pounds or more. •Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. •Talking and hearing occur continuously in the process of communicating with guests and fellow associates. •Vision occurs continuously with the most common visual functions being those of near vision and depth perception. •Requires manual dexterity to use and operate all necessary equipment. •Must have finger dexterity to be able to operate office equipment such as computers, printers, keyboard, mouse, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience At least 1 year of spa, retail or reception experience in a luxury environment preferred. QUALIFICATIONS •Exceptional guest focused service, critical thinking and recovery skills. •Positive, supportive attitude and the ability to work on own and as a team. •Must integrate company values throughout all interactions with guests and associates alike. •Must be dependable and timely to shifts and meetings. Must be available to work within the hotel on weekends, nights and/or holidays based on business need. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an Associate in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of Leadership to assign and direct the work of Associates under their supervision. PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. The pay scale* for Spa Desk Agent is $19.00. *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Spa Desk Agent, Spa (PT)

Job Summary: 
Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. 
Responsibilities: 
QUALIFICATIONS: 
<ul>
<li>High School diploma or equivalent required with College course work in related field preferred. </li>
<li>Experience in a hotel or a related field preferred especially a role with leadership experience. </li>
<li>Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. </li>
<li>Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. </li>
<li>Must be able to convey information and ideas clearly. </li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately. </li>
<li>Must work well in stressful high pressure situations. </li>
<li>Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. </li>
<li>Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. </li>
<li>Must be able to work with and understand financial information and data and basic arithmetic functions. </li>
<li>Must maintain composure and objectivity while under pressure. </li>
</ul>
JOB RESPONSIBILITIES: 
<ul>
<li>Approach all encounters with guests and associates in a friendly service oriented manner. </li>
<li>Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). </li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. </li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. </li>
<li>Maintain a friendly and warm demeanor at all times. </li>
<li>Conducts thorough orientation for other Guest Services Agents. </li>
<li>Attentively assists with higher-level concerns and/or questions from guests or Associates. </li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards. </li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. </li>
<li>Handle requests for information mail and messages in an efficient and courteous manner. </li>
<li>Answer guest inquires about hotel service facilities and hours of operation. </li>
<li>Answer inquires from guests regarding restaurants transportation entertainment etc. </li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel. </li>
<li>Follow all Aimbridge Hospitality credit policies. </li>
<li>Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. </li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario. </li>
<li>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. </li>
<li>Have knowledge of and assist in emergency procedures as required. </li>
<li>Handle check-ins and check-outs in a friendly efficient and courteous manner. </li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. </li>
<li>Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates. </li>
<li>Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. </li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates. </li>
<li>Attend meetings as required by management. </li>
<li>Perform any other duties as requested by management </li>
</ul>
 Property Details: 
The Atlanta Marriott Alpharetta is located north of Atlanta city center, 4 miles from North Point Mall. It has an on-site Starbucks, and offers spacious air-conditioned rooms with flat-screen TVs. 
All guest rooms include a work desk and a seating area. Guest will also have a satellite TV, a coffee-making facilities, and an iPod docking station. 
Guests can enjoy steaks, seafood and sandwiches at 19 North. The Atlanta Marriott Alpharetta features a lobby bar and a market. 
Company Overview: 
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. 
Benefits: 
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: 
<ul type="disc">
<li>Now offering Daily Pay! Ask your Recruiter for more details </li>
<li>Medical, Dental, and Vision Coverage </li>
<li>Short-Term and Long-Term Disability Income </li>
<li>Term Life and AD&amp;D Insurance </li>
<li>Paid Time Off </li>
<li>Employee Assistance Program </li>
<li>401k Retirement Plan </li>
</ul>

Front Desk Lead

Overview: 
Opportunity: Bell Person 
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 
 Your Growth Path 
Bell Captain or Guest Service Agent Concierge or Guest Services Manager AGM or General Manager 
 Your Focus 
<ul>
<li>Load and unload luggage carts. </li>
<li>Tag and store luggage. </li>
<li>Escort guest to hotel rooms. </li>
<li>Provide an overview of guest room, hotel services and amenities. </li>
<li>Make deliveries to guest rooms. </li>
<li>Assist guest with room changes. </li>
<li>Stock pantry when necessary. </li>
<li>Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc. </li>
<li>Perform house attendant functions when staff shortages occur. </li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. </li>
<li>Follow sustainability guidelines and practices related to HHMs EarthView program. </li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. </li>
<li>Ensure overall guest satisfaction. </li>
<li>Perform other duties as requested by management. </li>
</ul>
Your Background and Skills 
<ul>
<li>High School diploma preferred. </li>
<li>Previous customer experience required or equivalent training. </li>
</ul>
Work Environment and Context 
<ul>
<li>Work schedule varies and may include working on holidays, weekends and alternate shifts. </li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. </li>
</ul>
What We Believe 
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It 
About Us : 
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. 
To see other opportunities at this location, click here.

Overview: 
Bags, a SP+ Company, is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. 
Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes. 
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges. 
You will...: 
A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security &amp; Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment 
<ul>
<li>Immediately and warmly greet Guests as they approach the desk. </li>
<li>Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked. </li>
<li>Input guest information for those who have not previously enrolled in the process. </li>
<li>Process the check in of the guests bags to include charging guests credit card for bags as per airline requirements. </li>
<li>Weigh guests bags to verify appropriate weight of bags and charge for overweight bags. </li>
<li>Appropriately tag guest luggage with destination tags. </li>
<li>Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk. </li>
<li>Immediately upon accepting luggage and completion of processing guest, secure luggage. </li>
<li>Must possess excellent verbal and written communication skills. </li>
<li>Maintain a positive, friendly and professional manner at all times </li>
<li>Organize and stock the Concierge desk. </li>
<li>Uphold clients guest service guidelines and values. </li>
<li>Need to be able to manage payments (credit card) received from guests </li>
<li>Answer telephones and guest questions. </li>
<li>The ability to manage simple addition. </li>
</ul>
You have...: 
Salary Range: $19.00 per hour (+ tips) 
This role is eligible to earn tips in addition to the posted hourly rate. 
 Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. 
Required Qualifications 
<ul>
<li>Ability to work in the early morning rotation </li>
<li>At least 6 months experience in a face-to-face guest service position preferred </li>
<li>Data Entry and/or computer experience preferred </li>
<li>Ability to communicate clearly with guests and clients </li>
<li>Ability to work in outside weather conditions required </li>
<li>Knowledge of the airline or travel industry preferred </li>
<li>Must be eligible to work in the United States. </li>
<li>Must successfully pass the pre-employment criminal background screening. </li>
<li>Must pass pre-employment Drug Testing process. </li>
</ul>
Physical Requirements / Work Environment 
<ul>
<li>Follow company appearance guidelines </li>
<li>Ability to lift up to 70 lbs. </li>
<li>Must be able to push luggage cages both empty (approximately 100 lbs) and full. </li>
<li>Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc). </li>
<li>Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise. </li>
<li>Standing: 100%. Must be able to stand for up to eight (8) hours at a time. </li>
<li>Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs. </li>
<li>Will occasionally (11-33%) be required to bend, squat, and kneel. </li>
<li>Walking: 50% </li>
</ul>
Appearance Guidelines 
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employees dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards. 
<ul>
<li>With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven. </li>
<li>No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. </li>
<li>Clean &amp; well-maintained approved uniforms must be worn on shift </li>
<li>Additional requirements as specified by management </li>
</ul>
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. 
________________________________________ 
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Job Summary: 
Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. 
Responsibilities: 
QUALIFICATIONS: 
<ul>
<li>High School diploma or equivalent required with College course work in related field preferred. </li>
<li>Experience in a hotel or a related field preferred especially a role with leadership experience. </li>
<li>Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. </li>
<li>Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. </li>
<li>Must be able to convey information and ideas clearly. </li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately. </li>
<li>Must work well in stressful high pressure situations. </li>
<li>Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. </li>
<li>Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. </li>
<li>Must be able to work with and understand financial information and data and basic arithmetic functions. </li>
<li>Must maintain composure and objectivity while under pressure. </li>
</ul>
JOB RESPONSIBILITIES: 
<ul>
<li>Approach all encounters with guests and associates in a friendly service oriented manner. </li>
<li>Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). </li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. </li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. </li>
<li>Maintain a friendly and warm demeanor at all times. </li>
<li>Conducts thorough orientation for other Guest Services Agents. </li>
<li>Attentively assists with higher-level concerns and/or questions from guests or Associates. </li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards. </li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. </li>
<li>Handle requests for information mail and messages in an efficient and courteous manner. </li>
<li>Answer guest inquires about hotel service facilities and hours of operation. </li>
<li>Answer inquires from guests regarding restaurants transportation entertainment etc. </li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel. </li>
<li>Follow all Aimbridge Hospitality credit policies. </li>
<li>Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. </li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario. </li>
<li>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. </li>
<li>Have knowledge of and assist in emergency procedures as required. </li>
<li>Handle check-ins and check-outs in a friendly efficient and courteous manner. </li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. </li>
<li>Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates. </li>
<li>Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. </li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates. </li>
<li>Attend meetings as required by management. </li>
<li>Perform any other duties as requested by management </li>
</ul>
 Property Details: 
Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate. 
Company Overview: 
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. 
Benefits: 
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: 
<ul type="disc">
<li>Now offering Daily Pay! Ask your Recruiter for more details </li>
<li>Medical, Dental, and Vision Coverage </li>
<li>Short-Term and Long-Term Disability Income </li>
<li>Term Life and AD&amp;D Insurance </li>
<li>Paid Time Off </li>
<li>Employee Assistance Program </li>
<li>401k Retirement Plan </li>
</ul>

218 guest-service-agent Jobs