<h3>Job Description</h3>
Job Description
Title: Data Governance Steward – Operations Domain
Reports To: Head of Data Governance
Location: Miami, FL (Hybrid) / Remote 
About the Company 
At BMG Money, our mission is to provide access to affordable and responsible credit for underserved consumers facing unexpected expenses. We all share one vision— Redefining lending through technology where underserved individuals can thrive financially through forward-thinking, responsible, and innovative financial solutions.
Job Summary
BMG Money is seeking a highly organized and detail-oriented Data Governance Steward – Operations to serve as the domain-level point of accountability for the quality, lineage, and usability of operations-related data. This role will work closely with business leaders, operations managers, and technology partners to ensure operational data assets are fit for purpose, governed, and aligned with enterprise data standards.
Key Responsibilities
<ul>
<li>Act as the Operations data domain owner's delegate in driving accountability for data fitness (accuracy, completeness, timeliness, consistency).</li>
<li>Define, maintain, and enforce data quality rules and business glossaries for operational data (e.g., loan origination, servicing, payment processing, claims).</li>
<li>Partner with the Data Governance Office to support data lineage, classification, and metadata capture using enterprise tooling (e.g., Collibra, GCP Data Catalog).</li>
<li>Monitor operational data pipelines for anomalies, contribute to root cause analysis for data quality issues, and work with engineering to drive remediation.</li>
<li>Collaborate with Operations leadership to identify and prioritize critical data elements (CDEs) impacting operational efficiency, risk mitigation, or compliance.</li>
<li>Support the documentation of Authorized Data Sources (ADS) and ensure alignment with source systems, API definitions, and downstream reporting.</li>
<li>Participate in data council meetings and steward forums, acting as a bridge between enterprise governance and frontline operations.</li>
</ul>
Additional Responsibilities
<ul>
<li>Proactively monitor, identify, and remediate data quality issues within core operational systems (Loan Origination System, CRM, etc.).</li>
<li>Analyze operational data flows to identify inefficiencies and data-related bottlenecks in the loan application, verification, and funding processes.</li>
<li>Define and maintain a business glossary of critical operational data elements, such as applicant information, loan status, and customer interaction logs.</li>
<li>Collaborate with Compliance and IT teams to ensure operational data handling adheres to company policies and relevant regulations (e.g., Fair Lending, UDAAP).</li>
<li>Ensure the operational data used for performance dashboards (e.g., time-to-fund, application volume, call center metrics) is accurate and trusted by business leaders.</li>
<li>Serve as the primary liaison between the Operations department and the central data governance/IT teams to translate business needs into data requirements.</li>
<li>Train operations staff on data standards, best practices for data entry, and the importance of data quality in achieving departmental goals.</li>
</ul>
Qualifications
<ul>
<li>5+ years in data management, operations, or business process improvement within financial services or fintech.</li>
<li>Strong understanding of loan servicing, origination, and transactional processing workflows.</li>
<li>Familiarity with regulatory requirements impacting operational data (e.g., FCRA, CCPA, GLBA).</li>
<li>Experience with data profiling, issue management, and collaboration tools (e.g., JIRA, Confluence, SQL).</li>
<li>Proficient in tools such as Excel, SQL, Power BI, Looker, and GCP-based data platforms.</li>
<li>Excellent communication and stakeholder engagement skills across business and technology teams.</li>
<li>Strong understanding of the loan lifecycle and associated data (e.g., loan applications, underwriting, customer data).</li>
<li>Demonstrated experience in identifying and resolving data quality problems.</li>
<li>Familiarity with loan origination software (LOS), customer relationship management(CRM) systems, and data analysis tools.</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
<li>A passion for fostering a data-driven culture and a commitment to BMG Money's mission of financial wellness.</li>
</ul>

Data Governance Steward - Operations Domain

<h3>Job Description</h3>
Job DescriptionMake an Impact in Your Community
The Broward County Tax Collector’s Office is seeking a Quality Assurance Analyst to help ensure compliance, accuracy, and operational excellence. If you’re detail-oriented, analytical, and passionate about improving processes, this is your chance to join our team. Enjoy a strong benefits package, career development opportunities, and the satisfaction of serving your community every day. &nbsp;
About the Role
The Broward County Tax Collector’s Office is seeking a Quality Assurance Analyst to join our Legal Department. In this role, you will help strengthen compliance, accuracy, and efficiency across our operations. You’ll perform audits, recommend process improvements, and work across departments to ensure procedures meet statutory and legal requirements.
This is an excellent opportunity for detail-oriented professionals who thrive on analysis, problem-solving, and driving organizational improvement in a fast-paced public service environment.
Key Responsibilities
<ul>
<li>
Conduct quality assurance audits to ensure compliance with statutes, codes, and internal procedures.
</li>
<li>
Develop and maintain audit schedules and reporting.
</li>
<li>
Lead smaller projects and support large-scale process improvement initiatives.
</li>
<li>
Identify and recommend solutions for improved accuracy, efficiency, and client service.
</li>
<li>
Provide guidance on complex issues and collaborate across departments to streamline processes.
</li>
<li>
Perform testing and validation for tax roll, tax sale, and billing processes.
</li>
<li>
Support reconciliation and process complex tax transactions.
</li>
</ul>
Qualifications
<ul>
<li>
Associate’s degree required; Bachelor’s degree preferred.
</li>
<li>
Prior experience in quality assurance, auditing, or process improvement.
</li>
<li>
Knowledge of Tax Collector’s Office transactions and software a plus.
</li>
<li>
Strong data analysis skills and proficiency in Excel.
</li>
<li>
Valid Florida driver’s license.
</li>
</ul>
Equivalent combinations of education, training, or experience may be considered.
Competencies for Success
<ul>
<li>
Data Analysis: Comfortable gathering, interpreting, and presenting data.
</li>
<li>
Interpersonal Skills: Strong communicator, client-focused, and solutions-oriented.
</li>
<li>
Agility: Thrives in a fast-paced, changing environment.
</li>
<li>
Learning: Proactive in professional growth and applying new skills.
</li>
<li>
Teamwork: Collaborative, supportive, and open to feedback.
</li>
</ul>
Why Apply?
This is more than a job — it’s a chance to help build an office committed to integrity, efficiency, transparency, and Serving with Excellence.
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Quality Assurance Analyst

<h3>Job Description</h3>
Job Description
Do you want to work with a company that delivers the largest, most complex, cutting-edge luxury residential technology projects from its locations around the United States? Founded in 1996, Paragon Systems Integration is a one-of-a-kind luxury residential smart home design and integration company. Based in Fort Lauderdale, the company has locations in Palm Beach, Miami, Aspen, Los Angeles, Hawaii and Cabo San Lucas.
Our team is comprised of world-class experts in every field whose number one priority is to provide the best user experience and service to our clients. We work, communicate and come together through our core values of:
<ul>
<li>Solutions Oriented. Good problem solver. Innovative and creative. Finds answers not just problems.</li>
<li>Driven. Takes initiative/Self-starter/Proactive. Strong work ethic. Dedicated to self-improvement.</li>
<li>Team Player. Share and supports fellow employees. Great communicator. Teacher &amp; educator. Reliable. Leads by example.</li>
<li>Client First. Advocate with empathy. Service minded.</li>
<li>Integrity. Do what's right. Loyal.</li>
<li>Positive Attitude. Enthusiastic. Lighthearted. Fun. Calm under pressure.</li>
<li>Accountable. Does what they commit to doing.</li>
</ul>
The right individual will manage signature projects for our top Clients. Based in Miami, this position uses their organizational and coaching skills to manage the installation phase of sophisticated luxury residential technology systems including, but not limited to, distributed video and audio systems, private theaters, media rooms, lighting, shading, environmental controls as well as data, phone and video services infrastructure for clients. They are fully responsible for the project from signed contract to client delivery and coordinate the work of the technical team assigned to the project.
We Offer:
<ul>
<li>$90,000 to $130,000 annual salary plus bonus.</li>
<li>Medical, Dental and Vision Insurance.</li>
<li>401k Plan at the employee’s discretion with employer match of 100% of employee contribution up to 4%.</li>
<li>Company provided Vehicle and Fuel Card.</li>
<li>Paid Time Off, Holidays &amp; Sick Time.</li>
<li>Term Life Policy &amp; Short-Term Disability.</li>
<li>Computer.</li>
<li>Company Provided Training Opportunities.</li>
<li>Mobile Phone Stipend.</li>
</ul>
Company DescriptionFounded in 1996, Paragon Systems Integration is one of the nation's premier luxury smart home automation design and integration companies. Based in Ft. Lauderdale the company has locations in Aspen, Hawaii, Palm Beach, Miami and Cabo San Lucas. We’ve been in business nearly 30 years, our team is comprised of world-class experts in every field whose number one priority is to provide the best user experience and service to their clients. 
<h3>Company Description</h3>
Founded in 1996, Paragon Systems Integration is one of the nation's premier luxury smart home automation design and integration companies. Based in Ft. Lauderdale the company has locations in Aspen, Hawaii, Palm Beach, Miami and Cabo San Lucas. We’ve been in business nearly 30 years, our team is comprised of world-class experts in every field whose number one priority is to provide the best user experience and service to their clients.

Senior Project Manager - Luxury Residential AV

<h3>Job Description</h3>
Job Description
Support Specialist is onsite and remote support for multiple client; applying time management and technical skills to ensure proper completions of support tickets.&nbsp; This is an in office position, and will be required to have their own car and report to our main office during working hours.
RESPONSIBILITIES • Contact clients on support issues via Phone and Email • Support multiple clients via remote session • Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner • Able to work from home in a quiet area with Internet access. REQUIREMENTS • 2 years support specialist or Help Desk related support experience • 2 years operating systems experience (Windows Server and workstations) • Network experience (2 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router. • Experience designing, installing and supporting networks in multiple environments for various clients. • Microsoft Certificates a plus. • Strong proficiency and understanding in Windows Domain workstation software installation and support • Basic knowledge of Microsoft Office applications • Demonstrated experience implementing IT projects. • Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems • Proven dedication to enabling continuous operations • Strong interpersonal and relationship-building skills, conducive to team development • Excellent verbal and written communication skills • Must possess a valid driver’s license and car as driving to client locations is required **
. Internal/External Contacts: • Daily interaction with multiple clients pertaining to technical issues.
Working Conditions: • 70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary.&nbsp;
Company DescriptionADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group. 
<h3>Company Description</h3>
ADS Technology provides timely and reliable IT support for businesses in South Florida, with consultants that are trained in the latest information technology solutions so that our clients can benefit from the best practices in the industry, and in not have to hire a full-time IT person or team. ADS is now expanding its Security and Cabling department, as well as expanding its helpdesk/networking group.

Helpdesk IT Support Specialist

<h3>Job Description</h3>
Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
 
Position Overview
We are seeking a Senior Data Analyst with strong technical expertise and sharp business acumen to join our fast-growing Miami-based team. This role is designed for someone who can ramp up quickly and is familiar with our existing data and analytics stack—Google Cloud Platform (GCP), Tableau, and Postgres.
 
This analyst position is broader in scope, requiring cross-functional support across various business verticals—including marketing, operations, and finance. The ideal candidate is not only technically proficient (writing SQL queries, building dashboards) but also capable of engaging with stakeholders to translate business needs into actionable data strategies.
 
Key Responsibilities
<ul>
<li>Retrieve, clean, and organize data from various platforms, including GCP, BigQuery, Postgres, and Shopify, transforming it into curated analytics datasets.</li>
<li>Analyze performance metrics to identify trends, growth drivers, and areas for optimization across departments such as Marketing, Finance, and Operations.</li>
<li>Build and maintain interactive Tableau dashboards using advanced data visualization best practices.</li>
<li>Support multiple business units by delivering custom insights and analyses that inform strategic decisions.</li>
<li>Partner with cross-functional stakeholders to understand their goals and translate them into scalable analytical solutions.</li>
<li>Present clear, compelling insights and recommendations to both technical and non-technical audiences.</li>
<li>Collaborate with the VP of Data Analytics to support strategic initiatives and departmental goals.</li>
<li>Proactively identify data integrity issues and implement improvements to ensure accuracy and reliability.</li>
<li>Perform other duties as directed.</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor’s degree in STEM, Economics, Business Analytics, or a related field.</li>
<li>4–6 years of experience in business intelligence, analytics, or data engineering roles.</li>
<li>Proven experience working with GCP (BigQuery), Postgres, Tableau, and SQL. Python is a plus.</li>
<li>Demonstrated ability to work across multiple business verticals, such as marketing, operations, and finance.</li>
<li>Strong business acumen—able to connect technical analysis to real-world business outcomes.</li>
<li>Excellent data cleaning, transformation, and organizational skills.</li>
<li>Skilled communicator, capable of distilling complex data into clear, actionable insights.</li>
<li>Self-starter with high attention to detail and the ability to thrive in a fast-paced, high-growth environment.</li>
</ul>
 
Benefits
<ul>
<li>Comprehensive health coverage, including dental and vision insurance.</li>
<li>Life insurance for peace of mind.</li>
<li>Paid time off to recharge.</li>
<li>401(k) plan for long-term financial security.</li>
<li>Employee discounts on our premium products and services.</li>
<li>Paid training and professional development opportunities.</li>
<li>Fun and engaging company events.</li>
</ul>
 
Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

Senior Data Analyst

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
NBCU’s Telemundo Enterprises is seeking a Senior Analyst who blends strong analytical expertise with a product-focused mindset to drive insights across cross-platform content performance. This role supports both content analytics and the development of scalable data products. The analyst will collaborate closely with the Editorial, Marketing, Programming, and Streaming teams to deliver high-impact insights, build reporting tools, and inform strategic decisions for brands, tentpole events, and franchises. This position plays a key role in transforming data into accessible, actionable intelligence that empowers stakeholders’ company-wide.
Responsibilities:
<ul>
<li>Deliver actionable insights on cross-platform performance to support content strategy across Editorial, Marketing, Programming, and Streaming.</li>
<li>Build and maintain dashboards and data tools that enable self-service analytics and performance tracking.</li>
<li>Define KPIs and reporting frameworks in collaboration with cross-functional stakeholders.</li>
<li>Translate business needs into requirements for scalable analytics solutions, partnering with BI and engineering teams.</li>
<li>Present insights through clear storytelling, data visualizations, and executive-level presentations.</li>
<li>Lead ad-hoc analyses to address time-sensitive questions and uncover emerging trends.</li>
<li>Monitor and resolve data quality issues to ensure accuracy and consistency.</li>
<li>Manage centralized data repositories to support efficient reporting and insight generation.</li>
<li>Contribute to the evolution of the analytics and data product roadmap.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree with 3+ years of experience in media analytics, preferably within streaming, digital, or broadcast environments.</li>
<li>Proficient in SQL, with experience using queries to automate data workflows and support scalable reporting solutions.</li>
<li>Proficient in Adobe Analytics (Reports &amp; Analytics, Analysis Workspace) and familiar with third-party tools like ComScore, Shareablee, ListenFirst, or Talkwalker.</li>
<li>Skilled in data visualization and storytelling using tools using tools such as Tableau, Domo, or Excel.</li>
<li>Comfortable working with native social analytics platforms (e.g., YouTube Studio, Meta Insights, TikTok, X/Twitter).</li>
<li>Experience translating business needs into scalable reporting solutions and collaborating with BI or data engineering teams.</li>
<li>Strong attention to data quality, with the ability to troubleshoot inconsistencies and ensure accuracy.</li>
<li>Effective communicator and collaborator with strong project management and problem-solving skills.</li>
<li>Spanish language proficiency a plus.</li>
</ul>
Additional Requirements:
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.

Sr. Analyst, Digital Analytics

<h3>Job Description</h3>
Job Description
Job Title: Financial Systems Manager – JD Edwards EnterpriseOne
Location: On-Site | Miami, FL Compensation: Up to $140,000 base salary + Bonus
Position Overview
A Fortune 200 leader in the Financial Services sector is seeking a Financial Systems Manager with expertise in JD Edwards EnterpriseOne (JDE E1) to join our client's Miami office. This role bridges Finance, Accounting, and Technology, ensuring that our financial systems meet business requirements, regulatory needs, and operational goals. The ideal candidate will bring a strong Accounting or Finance background combined with hands-on systems management expertise to lead optimization, integration, and enhancements of JDE EnterpriseOne.
Key Responsibilities
<ul>
<li>
Serve as the primary system owner of JD Edwards EnterpriseOne, overseeing configuration, upgrades, and ongoing support.
</li>
<li>
Partner with Finance, Accounting, and IT teams to optimize workflows, reporting, and system performance.
</li>
<li>
Manage end-to-end system functionality across general ledger, accounts payable/receivable, fixed assets, financial reporting, and other core modules.
</li>
<li>
Act as a bridge between business and technical teams, translating finance/accounting requirements into system solutions.
</li>
<li>
Lead and support system enhancements, patches, testing, and upgrades in partnership with IT and vendors.
</li>
<li>
Develop and maintain system documentation, workflows, and user training programs.
</li>
<li>
Ensure compliance with internal controls, audit requirements, and financial regulatory standards.
</li>
<li>
Manage system security, user access, and role assignments to maintain data integrity and compliance.
</li>
<li>
Evaluate emerging technologies and recommend improvements, automation, and integrations to support business growth.
</li>
<li>
Provide leadership and mentorship to junior analysts or system support staff.
</li>
</ul>
Qualifications
<ul>
<li>
Bachelor's degree in Accounting, Finance, or related field (CPA or MBA preferred).
</li>
<li>
Minimum 7+ years of experience in financial systems management, with at least 5+ years of hands-on JD Edwards EnterpriseOne experience.
</li>
<li>
Strong understanding of Accounting/Finance processes, including GAAP compliance and financial reporting.
</li>
<li>
Proven track record in system implementations, upgrades, and process improvements.
</li>
<li>
Strong knowledge of SQL, data analysis, and financial reporting tools a plus.
</li>
<li>
Excellent project management, communication, and problem-solving skills.
</li>
<li>
Ability to work on-site full-time in Miami, FL.
</li>
</ul>
Why Join our client?
<ul>
<li>
Be part of a Fortune 200 financial services leader with a strong track record of innovation and growth.
</li>
<li>
Directly impact the efficiency, compliance, and scalability of critical financial systems.
</li>
<li>
Competitive base salary up to $140,000 + performance bonus.
</li>
<li>
Access to state-of-the-art workspaces, professional development programs, and comprehensive benefits.
</li>
</ul>

Financial Systems Manager

<h3>Job Description</h3>
Job DescriptionJob Summary: As an Associate Project Manager at SBI you will play a crucial role providing support in various aspects of project implementation and execution. Your responsibilities will include assist the Project Managers with leading small to mid-sized projects and ensuring superior client service. You will be responsible for building and maintaining client relationships and assist in managing project budgets, while supporting the Project Manager with the entire project lifecycle. Salary based on experience. The salary listed does not include annual bonus. Medical insurance is covered for the employee by Solutions Builder.&nbsp; Please note salary expectations MUST be answered.&nbsp; Candidates who do not answer salary expectations will not be considered. Key Responsibilities Project Management.&nbsp; Assist and Support the Project Managers with the following: 
<ul>
<li>Project implementation, from programming and design to permitting, bidding, and construction management.</li>
<li>Supporting the management of projects from +/- 75k-250k RSF.</li>
<li>Developing and managing project budgets, including hard and soft costs.</li>
<li>Coordinating and managing project scheduling, team selection, and financial management.</li>
<li>Building and carrying out marketing and development initiatives to enhance client relationships.</li>
<li>Providing on-site supervision to ensure project performance criteria are met.</li>
<li>Developing relationships with consultants, contractors, and vendors.</li>
</ul>
Accounts Receivable.&nbsp; Assist and Support the Project Managers with the following: 
<ul>
<li>Ensuring that all accounts receivables are maintained within planned working capital charge limits.</li>
</ul>
Administrative. Assist and Support the Project Managers with the following: 
<ul>
<li>Coordinating and track all RFPs, Contracts, Invoices, etc.</li>
<li>Maintaining accurate and consistent electronic files and documentation.</li>
</ul>
Knowledge, Skills &amp; Abilities: 
<ul>
<li>Bachelor's degree in Architecture, Construction Management or Engineering from an accredited institution preferred.</li>
<li>1-3 years of experience in the field of Construction.</li>
<li>Knowledge of the construction, architecture, or commercial real estate industry.</li>
<li>Strong interpersonal skills with the ability to interact with executive-level internal and external clients.</li>
<li>Organizational and detail-oriented, with the ability to prioritize and manage differing business needs.</li>
<li>Proficiency with Microsoft Office products.</li>
<li>Basic knowledge of BlueBeam.</li>
<li>Ability to multitask within a team structure and independently.</li>
</ul>
Working Conditions: 
<ul>
<li>Position may work primarily at the client site or project location.</li>
<li>Face-to-face and/or remote daily interpersonal interaction is usually required.</li>
</ul>

Associate (Construction) Project Manager

<h3>Job Description</h3>
Job Description
Reports to: IT Support Manager
Pay Rate: 40,000 – 55,000 Annually
Duties and Responsibilities
Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment.
Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications
Occasional On-site visits to clients when remote work cannot resolve issue
Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned
First level identification and escalation of Major Incidents using the approved IT escalation processes
Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT
Assist in creating knowledgebase articles, checklists, FAQs and End User training.
Follow all standard service desk policies and procedures.
Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment
Willingness to learn industry specific and proprietary management systems
Perform network administration functions, user account permissions, Active Directory changes
Follow up with clients to ensure resolution is complete and satisfactory
Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures
Collaborate with peers to form technical solutions
Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company
Additional responsibilities as assigned
Must possess reliable transportation and be willing to travel to customer sites as needed
Capabilities/Competencies
Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above.
Minimum of 2 years in a customer service role within an IT support team.
Thorough knowledge of all Windows server and desktop operating systems
Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange
Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration
Ability to provide remote desktop support to customers.
Ability to use remote support tools like VNC, LogMeIn, RDP, etc.
Ability to multi-task and maintain good communication is a must
Solid organizational skills and be strong attention to detail.
Excellent written and oral communication skills.
Excellent problem analysis and solving skills.
The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required.
Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis.
Must be able to learn quickly and be very self-sufficient with limited training required.
Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner.
Self-starter, dependable and accurate in completing tasks with strong attention to detail.
Demonstrated ability to multi-task and work independently with minimal supervision.
Adhere to internal IT Policy and Procedures as it relates to helpdesk operations.
Independent, self-starting attitude with the willingness to share knowledge.
Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.
Ability to function effectively in a fast-paced environment
Desired Skills &amp; Experience
2-4-year degree in a Technical field
Minimum of 1 year in the hospitality industry
IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP.
Understanding of basic ITIL principals preferred.
Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based.
Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL &amp; SSH) and ability to remotely troubleshoot connectivity issues for end users.
Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN.
Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration.
Knowledge of Active Directory and application-based user account management.

MSP IT Support Technician - Miami, FL

<h3>Job Description</h3>
Job Description
About Hospitality Purveyors International
Hospitality Purveyors International (HPI) is the exclusive design and procurement arm for all Sandals and Beaches Resorts International properties which are wholly owned and managed resorts.
About the Position
The Project Coordinator provides essential administrative and logistical support to the project management team, helping ensure resort projects run smoothly. This role assists with tracking project schedules, maintaining documentation, and coordinating communication between project stakeholders. The Project Coordinator plays a vital role in organizing project workflows, enabling the team to meet deadlines, budgets, and quality standards.
Key Responsibilities:
<ul>
<li>Project Administration: Organize and maintain project documentation, including schedules, task lists, and reports, ensuring all information is up-to-date and accessible to the project team.</li>
<li>Task Tracking and Follow-Up: Monitor the progress of project tasks and follow up with team members to ensure timely completion. Report any delays or issues to the senior project management team.</li>
<li>Cross-Functional Communication: Serve as a communication hub between internal teams, suppliers, and other stakeholders. Coordinate meeting agendas, take minutes, and distribute action items to ensure clear follow-through on all project activities.</li>
<li>Schedule Coordination: Support the project timeline by helping to coordinate schedules, meetings, and deadlines. Track key milestones and report progress to project managers.</li>
<li>Meeting Coordination: Schedule, prepare, and organize meetings, ensuring stakeholders receive agendas, updates, and follow-up materials as required. Take meeting notes and ensure action items are documented and assigned.</li>
</ul>
Core CUSTOMER Interaction Aptitudes:
· Work closely with the customer, HPI Project Manager to understand project requirements and objectives
· Work cross-functionally to resolve and/or escalate customer concerns or issues in a timely fashion
SUPERVISORY RESPONSIBILITIES: None
Qualifications:
<ul>
<li>Associate’s or Bachelor’s degree in Business Administration, Project Management, Hospitality, or a related field.</li>
<li>1-2 years of experience in an administrative or project coordination role; experience in hospitality, procurement, or construction is a plus.</li>
<li>Strong organizational and communication skills with excellent attention to detail.</li>
<li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office Suite and familiarity with project management software.</li>
</ul>
Specific Knowledge and Skills Required:
<ul>
<li>Knowledge experience with Oracle</li>
<li>Must be proficient with the entire Microsoft Office suite of products</li>
<li>Must have solid organizational skills and ability to multi-task</li>
<li>Must have solid time management and prioritization skills</li>
<li>Must have sound analytical skills</li>
<li>Must have solid customer service and problem-solving skills</li>
<li>Ability to communicate effectively verbally and in writing (in English)</li>
<li>Ability to communicate effectively with management, co-workers and external parties</li>
<li>Ability to walk and/or sit and continuously perform essential job functions</li>
</ul>
Company DescriptionHospitality Purveyors Inc (HPI) is the exclusive design and procurement arm for all Sandals and Beaches Resorts International properties which are wholly-owned and managed resorts. 
<h3>Company Description</h3>
Hospitality Purveyors Inc (HPI) is the exclusive design and procurement arm for all Sandals and Beaches Resorts International properties which are wholly-owned and managed resorts.

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