<h3>Job Description</h3>
Job DescriptionDescription:

Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. 
We’re a growing company looking for motivated professionals to join our team!
 
The Tier 2 Technical Customer Support Engineer plays a critical role in supporting our post-sales Scale Computing customers, because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
A successful Tier 2 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.
Unlike Tier 1 Support Engineers, Tier 2 Support Engineers will be required to work directly with multiple Scale Computing teams for complex issues, including Product and Engineering, and will be responsible for resolving cases directly from customers and those escalated from the Tier support team. Every member of our Support team will strive to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management. Bonus points for those who are obsessed with high customer satisfaction. 
 
 Great candidates will look like this: 
<ul>
<li>Enjoy troubleshooting and problem-solving analytically</li>
<li>Understand customer needs and ensure clarity on the status of technical issues</li>
<li>A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment</li>
<li>An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions</li>
<li>A motivated self-starter who thrives on prioritization and follow-through </li>
<li>Passionately creative in mindset and has the ability to adapt quickly to evolving business needs</li>
</ul>
 Requirements:Required skills/experience
<ul>
<li>Strong understanding of virtualization technologies, networking, Linux CLI, Windows Administration, and storage technologies.</li>
<li>Demonstrated experience in handling both technical and customer escalations.</li>
<li>Project management experience preferred.</li>
<li>Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff</li>
<li>Proficient organization, project management, and follow-through.</li>
</ul>
Responsibilities
<ul>
<li>Complete Scale Computing’s Onboarding program and work with management to identify any gaps in the training plan</li>
<li>Provide support for the Hyper-converged computing clusters for Scale Computing customers and partners.</li>
<li>Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience.</li>
<li>Advanced troubleshooting and problem-solving skills at the network and OS levels and the ability to identify Tier 1 knowledge and/or training gaps for coaching opportunities</li>
<li>Escalate issues appropriately beyond the scope of Tier 2, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)</li>
<li>Become a Subject Matter Expert in at least one of the following areas: Linux, Windows Server, Networking, Migration Tools, Performance, VMware, and other areas as defined. </li>
<li>Work on important Scale Computing Support Initiatives as assigned by Support Management. Effective time management skills are required to do this successfully. </li>
<li>Demonstrates consistent adherence to case management requirements and produces useful Knowledge Base artifacts/articles </li>
<li>Participate in the on-call rotation as agreed by the Tier 1 &amp; 2 Support team. When on-call, be prepared to address technical issues at all times</li>
<li>Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform.</li>
<li>Provides excellent customer service to EVERY internal and external customer.</li>
<li>Understand technical needs of 3rd-party applications sold and supported by Scale Computing</li>
<li>Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.</li>
<li>Hyper-proactive approach to all learning and development as well as with attending to customer needs.</li>
</ul>
Perks and Benefits
Group medical insurance.
Casual dress code.
Hybrid Work schedule 
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.

Tier 2 Technical Customer Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Kirksey is an architecture firm with a culture that values great design, environmental stewardship, diversity, and most of all, our employees.
In addition to great design, hard work, and having fun in the process, Kirksey values the personal and professional development of each employee by supporting individual initiatives and ambition. This empowerment, freedom, and entrepreneurial spirit supports long term careers at Kirksey.
Kirksey is looking for a dynamic, motivated Project Coordinator or Project Architect to join our Austin office.
 
Responsibilities:
<ul>
<li>Full project team and document coordination, including specifications, all consultants and their documents.</li>
<li>Project Team resource for technical guidance to resolve design issues while maintaining design intent.</li>
<li>Facilitate open team communication with all levels of project team – Internal Team, Owners, Contractors, Consultants and Authorities Having Jurisdiction.</li>
<li>Coordinate all Construction Administration processes.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
Qualifications
<ul>
<li>Professional degree in Architecture or related field</li>
<li>The ideal candidate will have 10-15 years of experience</li>
<li>Revit experience is strongly preferred</li>
<li>Architectural license is preferred</li>
</ul>

Project Architect | Project Coordinator

<h3>Job Description</h3>
Job DescriptionPower BI DeveloperEmployment Type: Full-Time, Mid-levelDepartment: Information Technology CGS is seeking a Power BI Developer to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Build Data Analytics enterprise models using Microsoft’s Power BI- Develop tabular, multidimensional models compatible with warehouse standards- Develop self-service models, and data analytics using Power BI service- Experience with Microsoft Azure platform and service (Power BI, Flow, Cortana, etc.)- Experience working with data gateway, data integration, self-service data preparation- Develop, publish, and schedule reports and dashboards to meet business requirements- Assist business users with functional and data requirements to enhance data models- Experience in requirement analysis, design, and prototyping- Strong understanding of Data Analytics application security layer models- Experience with ESRI or similar geographical mapping systems and tools is desired- Experience working with Government personnel at the CTO or SES level. Qualifications:- Bachelor's degree or equivalent in Computer Science or related field.- 2-4 years of development experience in Data Analytic technologies- Knowledge in Microsoft enterprise cloud technologies such as Dynamics 365 CRM, Office 365, Microsoft Azure- Strong experience in SQL and RDBMS technologies- Experience working in Agile project deliveries and delivering to tight timescales- Web API Experience- Knowledge of Azure DevOps (VSTS)- ETL, SSAS, and SSIS experience- SSRS Reporting knowledge Ideally, you will also have:- Experience with Government software development&nbsp;policies and procedures- Client-facing communication experience- Federal Agency issued security clearance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: <a href="https://cgsfederal.com/join-our-team/For" target="_blank">https://cgsfederal.com/join-our-team/For</a> more information about CGS please visit: <a href="https://www.cgsfederal.com" target="_blank">https://www.cgsfederal.com</a> or contact:Email:&nbsp;<a href="mailto:info@cgsfederal.com" target="_blank">info@cgsfederal.com</a> #CJ
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Power BI Developer

<h3>Job Description</h3>
Job Description
Amphenol High Speed and Commercial Products Groups are the market leaders for high speed, high bandwidth electrical connectors for the Telecom/Datacom, Automotive, Industrial, and Diverse markets such as (Robotics, Smart Meters, Lighting, Non-Invasive Medical, E-Mobility, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters is located in Wallingford, CT and we have design, sales, and manufacturing locations around the world. Amphenol Communications Solutions is looking for a Field Applications Engineer to join our Central East Sales Team, providing technical expertise across a wide range of markets. This role reports to the National Sales &amp; Distribution Leader who is based in Atlanta, GA. Location: Dallas, TX / Austin, TX / Atlanta, GA The candidate will work remotely but will be required to travel as needed based on customer requirements. This role involves covering the Southeastern and South-Central regions, which include multiple states and key clients from Texas to North Carolina. Responsibilities We value our relationships with these companies, and we depend on our Sales and Field Applications Engineering Teams to foster these ongoing business partnerships. The FAE engineering team interfaces with customers, internal product development, product marketing, and the extended sales team to provide world-class interconnect solutions to our customers. The FAE is expected to:
<ul>
<li>Be an engineering resource on the sales team to lead technical aspects of the sales cycle; discovery, design, prototyping, and production</li>
<li>Provide technical marketing support for the development and design-in of Commercial Products, including internal/external power, memory, storage, and internal IO</li>
<li>Prepare and participate in technical presentations</li>
<li>Develop customer-facing material that is application specific</li>
<li>Provide customer support for all technical inquiries; provide product solutions to address customer concerns</li>
<li>Help devise strategies to differentiate our products and solutions from our competitors</li>
<li>Meet and exceed strategic objectives</li>
</ul>
Education/ Experience
<ul>
<li>Bachelor’s Degree in an Engineering discipline</li>
<li>Electrical Engineering or Mechanical Engineering Preferred</li>
<li>2+ years’ experience in Design or Applications Engineering of electrical hardware components/ interconnect solutions industry</li>
<li>Experience providing product marketing and technical support to produce design wins</li>
</ul>
Skills
<ul>
<li>Proficient in communicating across organizational hierarchies</li>
<li>High level of customer service, ability to build rapport with customers</li>
<li>Proficient use of modeling tools such as Creo or SolidWorks</li>
<li>Strong organizational and presentation skills</li>
<li>Proficiency with Microsoft Office 365</li>
<li>Problem-solving mindset and ability to work autonomously</li>
<li>Curiosity and willingness to continuously learn about new technologies</li>
<li>Ability to simplify complex technical concepts for non-technical audiences</li>
</ul>

Field Applications Engineer (FAE)

<h3>Job Description</h3>
Job Description BI DeveloperJob Details
<ul>
<li>BI Developer (Contract)</li>
<li>Location: Austin TX 78758 (Hybrid)</li>
<li>Duration: 11/15/2025 to 7/14/2026</li>
<li>Team: Unified Experience PRD MGMT US</li>
</ul>
 Key Responsibilities:
<ul>
<li>Partner with Product Managers and cross-functional stakeholders within the cohort to identify key business challenges and opportunities for optimization.</li>
<li>Apply data-driven methodologies to develop impactful solutions, support strategic initiatives, and guide decision-making.</li>
<li>Design and build dynamic, user-friendly data visualizations that effectively communicate insights to both technical and non-technical audiences.</li>
<li>Conduct deep-dive analyses to uncover trends, patterns, and actionable insights that drive business growth.</li>
<li>Maintain high standards of data quality and integrity through robust validation and cleansing processes.</li>
</ul>
 Required Skills &amp; Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field is required.</li>
<li>Master’s degree or relevant certifications (e.g., Microsoft Certified: Data Analyst Associate, Azure Data Engineer) are a plus.</li>
<li>Proficiency in SQL and Azure KQL, with hands-on experience using data visualization tools such as Power BI.</li>
<li>Familiarity with web analytics platforms like Adobe Analytics and Customer Journey Analytics.</li>
<li>Strong analytical and problem-solving skills, with meticulous attention to detail.</li>
<li>Proven experience in data modeling, ETL development, and data warehousing concepts.</li>
<li>Excellent communication skills, with the ability to translate complex data into clear, actionable recommendations.</li>
<li>Comfortable working in Agile environments and collaborating across cross-functional teams.</li>
<li>Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.</li>
<li>Understanding of data governance, privacy regulations, and industry best practices.</li>
</ul>
Compensation:
<ul>
<li>Up to $43.66 per hour.</li>
</ul>
#36434891

BI Developer

<h3>Job Description</h3>
Job Description
We are hiring now!!&nbsp; <a href="http://www.semics.com" target="_blank">www.semics.com</a>
&nbsp;
Position Type: Full Time
Job Title: Field Application and Service Engineer
Location: (a) Austin, Texas USA (b) Boise, Idaho USA (c) NY (d) San Jose (e) Mexico
&nbsp;
Responsibilities:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure SEMICS’s product alignment with customer systems by collaborating directly with the customer's engineers and SEMICS sales, planning, and marketing teams
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Direct Customer support: Wafer Prober System Setup, Evaluation, Operation, Maintenance Training, Device setup Training, Troubleshooting Training
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track and report program details, qualification plans. Be the focal point in addressing customer technical issues by driving resolution with the SEMICS team and communicating to the customer's representatives.
&nbsp;
Requirement:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelors in engineering or related degree with Electro- Mechanical aptitude
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience at wafer testing in the semiconductor industry is a plus.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a direct customer support role is a plus.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills, exceptional presentation skills. Ability to present technical information in writing, through emails and reports, or orally, to management, technical and non-technical audiences, and functional teams.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A proven ability to set priorities, understand resource allocations, and drive teams to meet timelines.
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to travel the US, Canada, Mexico, South Korea
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prefer US citizen or Taiwan/China/Korean citizen with H1B visa or Green card holder&nbsp;with native English speaking.
&nbsp;
Desired Talents:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Creativity: Talents who can respond immediately to a changeable work environment though professional development
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Challenge: Talents with ambition and creative ideas about new goals
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professionalism: Talents who can predict future needs to ensure customer satisfaction
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Harmony: Talents who achieve the best results through close cooperation with the organization other individuals
&nbsp;
Please contact me if you are interest !! <a href="mailto:rogerlao@semics.com" target="_blank">rogerlao@semics.com</a>

Field Application and Service Engineer

<h3>Job Description</h3>
Job Description
Greetings from IT Engagements
&nbsp;
&nbsp; IT Engagements&nbsp;is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.
&nbsp;
Role: Data Analyst with BI and Tableau (NO H1B/ OPT)
Location: Austin, TX
&nbsp;
As a Data Analyst 2, the candidate must have a strong background in developing and implementing advanced/innovative analytical dashboards in Tableau based on functional specifications from a user, group and/or organization. This position will work as part of project team interacting with Product
Owners, internal/external stakeholders, application development, and other BI/Data Warehouse staff to ensure analytical dashboards needs are assessed, documented, designed, developed, and
implemented.
Cross-training and knowledge transfer to current client staff will be an important task that the candidate will perform.
&nbsp;
The Candidate must have experience in and be able to perform the following:
<ul>
<li>
Expertise with Advanced SQL.
</li>
<li>
Working knowledge of Python.
</li>
<li>
Ability to work with the cross-functional business team to understand business problem and design best reporting solution.
</li>
<li>
Preferred knowledge of QlikView, QlikSense, SAS, or other similar Business Intelligence (BI) tools.
</li>
<li>
Ability to analyze requirements and specifications, develop, design, and coordinate the implementation of business intelligence reports and/or visualizations.
</li>
<li>
Ability to work with business customers, managers, analysts, and subject matter experts professionally and collaboratively to gather requirements/strategies for report development.
</li>
<li>
Ability to translate requirements into advanced database and business intelligence components design.
</li>
<li>
Ability to work with relational databases including SQL Server, Oracle, DB2, and others.
</li>
<li>
Ability to address and resolve complex technical issues with internal/external customers, build good communication protocols and update management team with weekly/monthly status.
</li>
<li>
Ability to perform extensive code reviews and analysis.
</li>
<li>
Required to adhere to software development lifecycle processes.
</li>
<li>
Required to prepare detailed documentation and transition knowledge to current staff.
</li>
<li>
Ability to present and demonstrate business intelligence reports and visualizations to business customers and managers.
</li>
</ul>
&nbsp;
The Candidate must have worked with modern BI and Data Warehouse technologies to ensure reports comply with standards and all data modeling artifacts are prepared accurately in a timely fashion. The Candidate must also be quality conscious and be dedicated to delivering superior products on time and within budget.
&nbsp;
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Required/Preferred&nbsp; Experience
<ul>
<li>5&nbsp;Required&nbsp;Experience in working with Advanced SQL.</li>
<li>5&nbsp;Required&nbsp;Experience in Business Intelligence Report development and implementation in Tableau, including use of Tableau Prep.</li>
<li>5&nbsp;Required&nbsp;Experience with Business/System/Data Analysis and improvement</li>
<li>5&nbsp;Required&nbsp;Extensive knowledge of/experience with data integration, data quality, multi-dimensional design and ETL tools, processes, and methodology</li>
<li>3&nbsp;Required&nbsp;Experience with BI visualization development tools such as Qlik, Tableau, and SAS.</li>
<li>3&nbsp;Required&nbsp;Extensive experience with highly complex application security requirements</li>
<li>3&nbsp;Required&nbsp;Proficient in multiple database technologies such as Oracle, DB2 and MS SQL</li>
<li>3&nbsp;Required&nbsp;Experience with Agile framework both in Kanban and Scrum to track various assignments and projects</li>
<li>2&nbsp;Required Experience with Python</li>
<li>2&nbsp;Preferred&nbsp;Public sector experience (Federal, State or Local Government)</li>
<li>Proficient with the Microsoft Office products, including Outlook, TEAMS, Microsoft Project, Word, Visio, Excel and PowerPoint</li>
</ul>
&nbsp;
OTHER SPECIAL REQUIREMENTS
<ul>
<li>Strong written, verbal, and interpersonal communication skills.</li>
<li>Must be able to work independently in a diverse team environment with local and remote teams</li>
<li>Must possess problem-solving skills and ability to multi-task with readiness to put in extra efforts when necessary</li>
<li>Perform related work as assigned</li>
<li>Must be able to work independently</li>
<li>Knowledge of software development methodologies</li>
<li>Must possess problem-solving skills and ability to multi-task</li>
<li>Must be able to work around projects and deadlines with readiness to put in extra efforts when necessary</li>
</ul>
&nbsp;
Thank you
<a href="mailto:vinaya@itengagements.com" target="_blank">vinaya@itengagements.com</a>

Data Analyst with BI and Tableau (NO H1B/ OPT)

<h3>Job Description</h3>
Job Description
Requirements:
<ul>
<li>4 or more years of experience in Microsoft Sentinel SIEM and SOAR development.</li>
<li>Proficiency in Kusto Query Language for advanced analytics and threat hunting.</li>
<li>Experience in Azure Logic Apps and Azure Functions for security automation.</li>
<li>Experience with Python and PowerShell for custom module and script development.</li>
<li>Experience in GitHub or Azure DevOps pipelines for detection-as-code deployments.</li>
<li>Experience with User and Entity Behavior Analytics and anomaly detection modeling.</li>
<li>Excellent verbal and written communication skills.</li>
</ul>
&nbsp;
Responsibilities:
<ul>
<li>Design and deploy automated security playbooks using Azure Logic Apps and REST APIs.</li>
<li>Construct custom detection rules and machine learning-based behavioral models.</li>
<li>Implement data connectors and ingestion pipelines with complex normalization logic.</li>
<li>Integrate security platforms with EDR, IAM, and enterprise ticketing systems.</li>
<li>Develop microservices and helper APIs to support automated security operations.</li>
<li>Optimize system performance to align with Zero Trust and MITRE ATT&amp;CK frameworks.</li>
<li>Write technical architecture diagrams and automated response runbooks.</li>
</ul>
Company DescriptionEstablished in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology. 
<h3>Company Description</h3>
Established in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. \r\n\r\nThe company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.

Microsoft Sentinel Developer

<h3>Job Description</h3>
Job Description
Position Title: Construction Project Coordinator 
Department: Project Administration 
FLSA: Exempt 
Summary: The Construction Project Coordinator supports a Project Manager or Area Project Manager in the planning and implementation of construction projects. 
Essential Functions may include, but are not limited to assisting with: 
1. Assist with creating and modifying project budgets, plans, schedules, subcontracts, RFIs, submittals, details, takeoffs and RFMs. 
2. Assist in identifying needs for subcontracting opportunities, create formal requests for quotes, analyze subcontractor quotes and make recommendations for selection. 
3. Identify, document, communicate, and track project issues. 
4. Review and analyze plans, blueprints, specifications, and other documentation relating to assigned projects. 
5. Create a detailed takeoff list of materials needed to complete project. 
6. Work through Purchasing to secure needed resources and assist with coordination of delivery. 
7. Secure required permits. 
8. Perform change order preparation, tracking and implementation. 
9. Track, document, report, and invoice for completed work and material on hand/in storage. 
10. Create sub-pays and authorize payment for subcontractors. 
11. Organize and maintain project folder and documentation. 
12. Work with project superintendents through the project to ensure timely and on-budget completion. 
13. Visit project jobsites for coordination, conflict resolution or status meetings as well as jobsite visual progress updates. 
14. Assist with project closeout activities and post-project review. 
15. Address, apply for, and coordinate activities for utility connections needed for assigned projects. 
Required Qualifications: 
1. Work experience or internship in a construction-related role. 
2. Bachelor’s degree in a related discipline, or significant related construction project support experience. 
3. Valid Texas driver license. 
Required Competencies: 
1. Familiarity with construction industry contracts, practices, processes, and standards. 
2. Familiarity with construction safety protocols and procedures. 
3. Ability to read and interpret plans, blueprints, and diagrams. 
4. Ability to understand and follow standard operating policies and procedures. 
5. Ability to perform duties in a professional manner. 
6. Proficient in using computer applications to include Microsoft Office Suite (Outlook, Word, Excel, etc.) HCSS and Foundation preferred. 
7. Ability to prioritize and manage multiple tasks and changing priorities. Job Description REV. Mar 2024 
8. Ability to work under time pressure and adapt to changing requirements. 
9. Effective oral and written communication skills. 
10. Ability to be self-motivated, proactive, and results-oriented. 
11. Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others. 
12. Ability to exemplify the Core Values of the Company. 
13. Ability to effectively deal with ambiguity, identify gaps and implement innovative solutions to increase operational efficiency. 
14. Ability to complete work accurately, efficiently, and timely under minimal supervision. 
Working Environment: Work is performed primarily indoors, sitting and performing work using a computer for long periods of time. 
Physical Demands: Sitting for up to eight (8) hours per day. Lifting and / or exerting of force up to 30 pounds occasionally and 15 pounds frequently. Occasional walking, bending, squatting, stooping, twisting, kneeling, reaching, and crouching. Visual acuity to drive a motor vehicle, read printed material, and read electronic documents. Hearing capacity to receive, perceive, and react to common office environment noises. Manual dexterity to manipulate, handle, and feel. Occasional travel by motor vehicle throughout Texas, driving for up to eight (8) hours per day. 
The above description covers the principal duties, responsibilities, and requirements of the job. This description is not intended to include all duties and responsibilities. Other miscellaneous, incidental, or similar duties, responsibilities, and qualifications may be required

Project Coordinator

<h3>Job Description</h3>
Job Description&nbsp;The Stradiant Story&nbsp;&nbsp; At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. &nbsp; We help small businesses manage their cyber security risk and provide them with the best technology and systems to help them grow. Our company is financially strong. We are committed to our clients, our team and to the growth of our business. &nbsp; Stradiant was founded in 2007 to help small businesses in Austin, Round Rock, Cedar Park and throughout Central Texas get the most out of their business technology. Over the years we’ve helped numerous organizations relieve their technology worries so they can concentrate on growing their businesses and realizing their goals. &nbsp; We are seeking a Service Support Technician because our business is growing. We have a managed service business model which means more than seventy percent of our work involves supporting clients that have long-term contracts with our company. Our business is different from the break/fix business model because we can be proactive and plan our work. While we do have emergencies from time to time, you will be able to enjoy your time off.&nbsp; &nbsp;Service Support Technician&nbsp;&nbsp; We are looking for a responsible Service Support Technician to help support our technical team in a timely and professional manner. Our successful candidate will be mainly responsible for monitoring, supporting, and optimizing our clients’ workstations, printers, VoIP phones and other network devices. &nbsp;&nbsp;We are looking for someone who can solve most workstation issues independently. The ideal candidate will be the escalation point for Tier 1 issues and will work with help desk staff and end users directly to help resolve system &amp; user experience issues. The ideal candidate will be comfortable researching issues before escalating so they bring both the issue and proposed solution for review.&nbsp;&nbsp;In this position, you will be the main technical point of contact for many of our clients. You will have a direct impact on client’s satisfaction with our service. You will be a key player on our team. Because of this responsibility, we require excellent written and verbal communication skills. You will be required to update our PSA tickets in a timely manner. You will have access to top-notch system management and documentation tools, and we expect you to master those tools. You will also be required to work with our entire team, including executive management, administration and finance, and the complete technical team. Having prior experience working for a managed service provider using RMM and PSA software is a plus.&nbsp;Responsibilities&nbsp; 
<ul>
<li>Joining our team means committing to our values:&nbsp;</li>
<li>Be flexible and understand in a small dynamic business, we embrace change.&nbsp;</li>
<li>Treat every client and every member of our team with respect and dignity.&nbsp;</li>
<li>Resolve clients' technical issues and ensure their IT infrastructure operates smoothly.&nbsp;</li>
</ul>
In your client support role, you will be responsible for:&nbsp;
<ul>
<li>Tier 1 and Tier 2 support tickets.&nbsp;</li>
<li>Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket, and closing the ticket in a timely manner.&nbsp;</li>
<li>Logging your time per ticket per our standards.&nbsp;</li>
<li>Attending our work status and communication meetings where we review ticket status and prioritize our work by day, week, and client.&nbsp;</li>
<li>Performing technical tasks, including: &nbsp;</li>
<li>Providing first-line technical support to clients via phone, email, or ticketing system.&nbsp;</li>
<li>Diagnosing and troubleshooting hardware, software, and network-related issues in a timely and efficient manner.&nbsp;</li>
<li>Escalating complex problems to higher-level support teams, ensuring that all relevant information is documented.&nbsp;</li>
<li>Documenting and tracking client issues and resolutions using a ticketing system, ensuring accurate and up-to-date records.&nbsp;</li>
<li>Performing basic system administration tasks, such as creating user accounts, resetting passwords, and managing access permissions.&nbsp;</li>
<li>Installing, configuring, and updating software applications and operating systems on client devices.&nbsp;</li>
<li>Assisting clients with setting up and troubleshooting network connectivity, including wired and wireless connections.&nbsp;</li>
<li>Educating clients on basic IT procedures and best practices to improve their technical skills and prevent future issues.&nbsp;</li>
<li>Collaborating with team members and actively participating in knowledge-sharing activities to enhance the collective expertise of the support team.&nbsp;</li>
<li>Keeping up to date with the latest technologies and industry trends to provide effective and efficient support to clients.&nbsp;</li>
<li>Managing client data backups.&nbsp;</li>
<li>Troubleshooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues.&nbsp;</li>
<li>Solving Office 365 issues including password resets, new user creation, license assignment, software installs and other issues.&nbsp;</li>
<li>Supporting other technical assignments as required for client projects and implementations.&nbsp;</li>
<li>Performing documentation tasks, including:&nbsp;</li>
<li>Using ITGlue, MyGlue and other documentation tools to keep client information current and accurate.&nbsp;</li>
<li>Working with our supporting vendors (both software and hardware) to escalate and resolve issues.&nbsp;</li>
<li>Supporting our end user help desk team as necessary when tickets are escalated to you.&nbsp;</li>
<li>Training client team members as required (for onboarding or other situations).&nbsp;</li>
<li>Growing your skill set by participating in our company sponsored education and external certification programs.&nbsp;</li>
<li>Traveling onsite to the client as required (independent transportation is required).&nbsp;</li>
</ul>
&nbsp;Requirements&nbsp;&nbsp;We require the following for our Service Support Technician:&nbsp;
<ul>
<li>High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.&nbsp;</li>
<li>A minimum of 2 years of recent experience in a desktop support role.&nbsp;</li>
<li>Good knowledge of desktop and laptop support.&nbsp;</li>
<li>Excellent written and verbal English communication skills.&nbsp;</li>
<li>Excellent customer service skills and a positive attitude when dealing with clients.&nbsp;</li>
<li>Possess analytical, organizational and troubleshooting/problem solving skills.&nbsp;</li>
<li>Ability to confidently and competently complete tasks with deadlines.&nbsp;</li>
<li>Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously.&nbsp;</li>
<li>Ability to work and be available during 8 AM-5 PM shift.&nbsp;</li>
<li>Availability to work after hours and weekends (infrequent &amp; compensated).&nbsp;</li>
<li>Strong knowledge of Microsoft Windows operating systems (Windows 10 &amp; 11, Windows Server), Microsoft Office Suite, and common business applications.&nbsp;</li>
<li>Basic networking skills (VLANs, DHCP, DNS, TCP/IP).&nbsp;</li>
<li>Understanding of hardware components and peripherals (desktops, laptops, printers, etc.).&nbsp;</li>
<li>Understanding of domains, user profiles and how they work.&nbsp;</li>
<li>Understanding of Office 365/Azure.&nbsp;</li>
<li>Knowledge of VoIP.&nbsp;</li>
<li>Ability to relay technical information clearly and simply to non-technical people.&nbsp;</li>
</ul>
 Key Performance Indicators&nbsp;
<ul>
<li>Escalations Resolved.&nbsp;</li>
<li>Customer Satisfaction Rating.&nbsp;</li>
<li>Quantity &amp; quality of improvements / recommendations suggested.&nbsp;</li>
<li>Quality &amp; quantity of Technical Documentation created / updated.&nbsp;</li>
</ul>
&nbsp;Job-Type: Full time&nbsp;Schedule: 40 hours per week (8 AM-5 PM, M-F). There may be occasional nights/weekends based on client needs.&nbsp;Work Location: Austin, Texas&nbsp;

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