
Jul 28, 2016 ● Kate Lopaze
How to Bounce Back When You Make a Mistake at Work
The reply-all with a snarky comment, when you meant to forward to a trusted friend.
The dropped ball that caused you to miss a major deadline.
The “I’m disappointed in you” talk from your boss.
So you’ve made a major mistake at work. Or you’ve gotten a poor review, or maybe you just feel like you’re coasting along, performing way below your ability. Whatever the reason, you feel like you’re just barely holding on. What can you do when you make a mistake at work?
At some point in their career, everyone has a stumbling point. Sometimes mistakes happen due to being overwhelmed, making an oversight, or having a moment of carelessness. It happens to everyone, even the most conscientious employee. So when something happens and you feel like you’re sitting in the corner of shame, remember that you’re not the only one. Even the people who are angry with you have been there (or will be) at some point, so try not to take it too personally.
The Aftermath of your Gaffe
After a mistake, it can feel like you’re stuck in a kind of purgatory. Am I going to get fired? Have I totally ruined my reputation? And everything, every little bobble or mistake, feels magnified. It’s important not to get stuck under this tidal wave of stress and worry. Once you’ve made a mistake, or been called out for poor performance, the most important thing is to step up.Apologize/acknowledge what happened.
You don’t need to wear a sandwich board saying, “I screwed up,” but letting your boss (and anyone affected by the mistake) know that you understand how you failed is key. If you messed up, a simple “I’m sorry” goes a long way here, just like it does in all aspects of life. And FYI: “I’m sorry you feel that way” is not a legit apology here.Own it
Accept responsibility for what happened. Resist the urge to throw anyone under the bus here; it won’t lessen your own consequences, and will just cause further issues and bad blood. That’s not to say you should take all blame; rather, if it’s a shared mistake or problem, be clear about your part in the mistake, and take your share of the blame. Naming names, or the kindergarten classic “but he was doing it too!” won’t get you any brownie points right now.Show that it won’t happen again
If it was a lapse on your part, let people know that you’re taking action to make sure it doesn’t happen again. If it was a process that failed, show how you’re changing things so that there’s not a repeat.Look for small wins
Unfairly or not, you’re likely going to be under increased scrutiny for some period of time, while things are still recent and raw. In addition to making sure the blunder isn’t repeated, it couldn’t hurt to be an A+ employee for a while: show up early, stay late, put in extra hours to show that you’re back on it. Take on extra projects to demonstrate your commitment to the job. It’s about rebuilding others’ confidence in you, sure, but it’s just as much about rebuilding your own confidence. Succeeding at things, even small ones, can help you get back into your groove while showing everyone else that you’re ready to move onward and upward.Move on
If it’s not a fatal (e.g. firing) mistake (more on that in a bit), this too shall pass. Odds are, things will get back to normal pretty quickly. And while you can’t erase what happened, or make everyone forget what you did, everyone has a job to do. This incident will get lost in the shuffle of everyday work. You might have a rough few weeks, but at some point you’ll notice that things have gotten back to the routine.Ask Yourself: Why Did This Happen?
Once you’ve got the problem in hand and have started your apology tour, you have some space to think more about why this happened. Sometimes mistakes just come out of the blue, in a moment of inattention or poor decision-making. Other times they’re part of a pattern of carelessness, or a lack of caring about the job. So after you’ve started the damage control process, it’s time to figure out why you’re in this situation in the first place.- Did I make this mistake/perform poorly because I don’t care about this job anymore?
- Did I make this mistake/perform poorly because I’m overwhelmed by my job, and need to make adjustments?
- Did this happen because I don’t have the right skill set, or need to know more about how things work?