Apr 18, 2017 ● Kate Lopaze
How to Write a Perfect Customer Service Representative Resume
[mks_button size="large" title="Download this Resume" style="rounded" url="https://community.thejobnetwork.com/lp-download-your-resume-102016/?ref…" target="_self" bg_color="#82bc00" txt_color="#ffffff" icon="" icon_type="" nofollow="0"]
Margo Lane 54 Prince Street Minneapolis, MN 65656 (111) 222-3333 MargoLane@emaildomain.com
Responsible • Friendly • Customer-Oriented
Recent high-school graduate with exemplary people skills and a strong customer focus Key Competencies- Customer service
- Enthusiastic attitude
- Outgoing personality
- Problem solving/troubleshooting
- Punctuality
- Assist customers in troubleshooting phone and tablet issues
- Process devices to be repaired
- Handle sales transactions (cash and credit)
- Advise customers on device care and maintenance
- Teach tech skills (including cell phone use, tablets, FaceTime phone calls) to senior visitors
- Host weekly physical activity programs for senior visitors
[mks_button size="large" title="Download this Resume" style="rounded" url="https://community.thejobnetwork.com/lp-download-your-resume-102016/?ref…" target="_self" bg_color="#82bc00" txt_color="#ffffff" icon="" icon_type="" nofollow="0"]
Guillermo Jacques
86 Delancey Street, San Diego, CA 33333
(444) 555-6666
GuillermoMJacques@emaildomain.com
SUMMARY Experienced customer service representative (12) known for providing top-notch service and leading service improvements across diverse industries, seeking to leverage experience and leadership skills as a Customer Service Manager. EXPERIENCE Alliance software – San Diego, CA Senior Customer Service Representative, 2010 - present- As shift leader, collate call sheets and ensure that team members are logging all necessary call information in the PhoneBank system.
- Track key performance metrics for the Customer Service department.
- Provide excellent service to all customers, including troubleshooting products and programs.
- Train and mentor new staff members.
- Resolve online queries via email and instant messaging.
- Created and implemented new processes for evaluating customer experience and processing customer feedback.
- Won the Platinum Service Award in 2011 and 2013
- Acted as front-line contact for online customers of a multinational department store chain.
- Assisted customers with all issues, including troubleshooting product issues, providing product and company information, and processing returns and refunds.
- Provided timely follow-up with customers to ensure highest-quality service and build customer relationships.
- Leading colleagues to improved efficiency and customer service
- Improving customer experience
- Bilingual customer support (English and Spanish)
- Project management
- Patience and a positive attitude
- Attention to detail
- Clear and effective communication
- Time management
- Operational improvements
[mks_button size="large" title="Download this Resume" style="rounded" url="https://community.thejobnetwork.com/lp-download-your-resume-102016/?ref…" target="_self" bg_color="#82bc00" txt_color="#ffffff" icon="" icon_type="" nofollow="0"]
Penny Farkas 232 Maple Street Sioux Falls, SD 12121 777-555-6666 PennyFarkas@emaildomain.com www.pennyqfarkas.gov / LinkedIn: penny.q.farkas@linked.com
QUALIFICATIONS SUMMARY- Experienced leader guiding a large team of customer service managers and representatives.
- Proven track record of providing top-notch customer service and support for more than 20 years.
- Specialize in implementing customer feedback systems to improve service and boost customer relationships and provide better service.
- Consistently positive and dedicated attitude in working with customers and internal stakeholders, forming strong relationships both within the company and with external customers.
- Lead team members by providing training and coordinating regular staff check-ins to address challenges and solve problems.
- Completed the leadership training seminar at Harding Business School.
- Manage 3 Customer Service Account Managers and a team of 25+ Customer Service Representatives.
- Serve as an escalation point for customers with challenging issues.
- Monitor and analyze monthly call volume reports, and identify trends.
- Refine customer service processes to improve customer experience and outcomes.
- Analyze and report business trends and employee statistics on a monthly basis.
- Manage all hiring for the department.
- Work closely with other departments within the company to ensure proper handling of customer service issues.
- Worked directly with customers via phone to address questions, product issues, and order issues.
- Developed a personal Excel tracking system to ensure comprehensive follow-up with customers.
- Worked with management and team members to incorporate customer feedback and improve the customer service experience.
- Provided administrative support for the Director of Sales.
- Tracked sales data, collating monthly reports.
- Prepared financial reports.
- Customer service
- Complex problem solving with diverse types of customers
- Communicating with internal and external parties
- Time management
- Developing and implementing best practices
- Microsoft Office suite
- CallWeb management software
- SalesTracker
- JIRA ticket management
- How to Write a Perfect Cosmetology Resume (Examples Included)
- How to Write a Perfect Construction Resume (Examples Included)
- How to Write a Perfect Customer Service Representative Resume (Examples Included)
- How to Write a Perfect Customer Service Resume (Examples Included)
- How to Build a Great Dental Assistant Resume (Examples Included)
- How to Write a Perfect Teaching Resume (Examples Included)
- How to Write a Perfect Internship Resume (Examples Included)
- How to Write a Strong Home Health Aide Resume (Examples Included)
- How to Write a Perfect Human Resources Resume (Examples Included)
- How to Write a Medical Assistant Resume (with Examples)
- How to Write a Perfect Occupational Therapist Resume
- How to Write a Perfect Physician Assistant Resume (Examples Included)
- How to Write a Perfect Receptionist Resume (Examples Included)