If you’ve been a receptionist before, you know that this can be a highly demanding position. You’re expected to be sunny, friendly, and able to manage whatever comes your way as you answer phones, greet guests, provide information, manage appointments, etc. You may also be expected to handle any number of tasks throughout the office. It’s a role that requires a lot of finesse and people skills, and great organization to boot. As a potential receptionist, you want your resume to make sure that these qualities shine through.
You find receptionists in every industry and just about every company, so let’s look at three sample resumes from receptionists in different industries: one just starting out in a corporate environment, a legal receptionist, and a medical receptionist. first up is candace, who is seeking a receptionist position to boost her administration skills and experience.
567 Cantwell Avenue, Apt. 4d
Pittsburgh, PA 74747
Seeking to support Bryant Financial Management as a receptionist with strong communication and organizational skills.
- Professional, friendly demeanor on the phone, via email, and in person
- Dependable and punctual
- Customer service
- Taking initiative to accomplish what needs to be done
- Problem-solving abilities
- Data entry
- Managing multi-line phones
- Appointment management
- Typing (100 wpm)
- Microsoft office (outlook, word, excel, powerpoint)
August 2015 – May 2016
The Daley Company
- Answered phones and greeted guests.
- Input guests and clients into the building security system.
- Handled filing and records management.
- Greeted guests and provided information.
- Cleaned and maintained the reception area.
- Scheduled appointments for the business development team.
June 2014 – August 2015
- Greeted restaurant patrons at a popular Italian restaurant in downtown Pittsburgh.
- Managed reservations via the tablee reservation system.
- Worked with waitstaff to ensure timely seating of customers and ensure a high-quality customer experience.
A.S., Business Administration (in progress)
Pittsburgh Community College
High School Diploma, Lehigh Valley Community School
Candace wants to make sure that her skills are front and center, so she opts for a more functional resume, listing her skills first. she doesn’t have direct experience as a receptionist yet, but she does have a strong skill base. Here, she breaks them out into categories to show the employer that she is drawing from a well of skills. For her experience, she makes sure that she highlights past positions that have the kinds of skills she would bring to her role as a receptionist: the administrative tasks she handled as an intern, and the people/scheduling/customer service skills she learned as a restaurant hostess. If you’re working on an entry-level resume (or are trying to break into a new field), your first step should be taking a look at your experience and figuring out what skills you have that can transfer over. You might be surprised at how much indirect experience you already have working for you, even if you haven’t yet gotten a break in your chosen field.
Next is Carl, who works as a medical receptionist.
890 Library Boulevard
Boise, ID 12121
- Experienced medical office receptionist with more than 17 years experience in clinical settings
- Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments
- Strong administrative skills, including inventory management, accounts receivable, and patient records management (especially electronic heath records)
- Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service
Medical Receptionist June 2008 – Present
Marburg Pediatric Clinic Boise, ID
Receptionist providing office administration duties in a busy pediatric health clinic.
- Schedule patient appointments, handle coding fee slips, verify insurance referrals, and collect co-payments
- Answer telephones, greet patients, enter patient demographics and updated patient information into the database
- Distribute mail and faxes on a daily basis
- Organize and maintained a clean, efficient, and confidential work area
- Secure the building at the close of each working day and implement security protocols
- Train new employees on office workflows and procedures
Medical Receptionist April 2005 – May 2008
Orthopedic Associates of Greater Boise Boise, ID
Hands-on medical receptionist in an orthopedic clinic in downtown Boise.
- Implemented new electronic health records (EHR) system as part of orthopedic associates’ EHR task force.
- Greeted and registered patients, approximately 30 per day
- Answered phones and directed calls to the correct doctor/personnel
- Confirmed and verified insurance and copayment information
- Requested patients' medical records
- Checked patients out to ensure they received the necessary forms and brochures for follow-up care
Hospital Receptionist March 1999 – February 2005
Boise Children’s Hospital Boise, ID
First point of contact for the pediatric urology department of BCH.
- Greeted patients and assisted with hospital check-in
- Organized and filed patient charts
- Processed patient insurance information
- Answered multi-line phones and assisted callers with any requests or questions
- Performed patient data entry with a sharp attention to detail, accuracy, and confidentiality
- Scheduled follow-up appointments as directed by medical staff
Skills and Expertise
- Electronic health records (EHRS)
- Insurance payment and billing processes
- Scheduling patient appointments
- Educating patients on follow-up care per their physicians
- Handling confidential medical information
- Creating a welcoming clinical environment, particularly in a pediatric setting
- Working with pediatric patients and their families to help improve patient outcomes and experience
A.S. Medical Transcription
Idaho State College, 1999
High School Diploma
Mountain View High School
Carl has a lot of experience in his field, so that is the centerpiece of his resume. He starts off with not an objective, and not just a summary statement, but a summary section that gives bullet points summarizing his strengths and experience. This summary section can be a very handy tool when you want to focus the reader on particular aspects of your experience. It creates a narrative for your resume. The rest of his resume is a standard reverse-chronological format, but the summary section up front helps set the tone for what the reader can expect to find in the experience. Notice that Carl doesn’t necessarily repeat the same bullets in his experience, but uses different ones to flesh out the strengths and responsibilities he mentions at the start.
Our last receptionist is Linda, who works in the legal field. While many of her skills are universal for receptionists and admins, she also works in a field that calls for highly specialized skills.
Charlotte, NC 54545
Skilled, bilingual (english and spanish) legal receptionist with more than 10 years of experience in high-volume law firm environments.
Morgan Bellows LLP October 2010 – Present
Legal Receptionist Charlotte, NC
Dubbed the “first line of defense” for one of Charlotte’s largest criminal defense law firms.
- Greet and direct all clients and guests with a warm, professional demeanor.
- Assist visiting clients with special requests such as copies, directions, faxes, and scheduling appointments.
- Answer multi-line phones and direct calls throughout the firm.
- Work with building management to schedule maintenance.
- Coordinate delivery of mail and correspondence for 40 attorneys.
- Order necessary office supplies and maintain office inventory.
- Proofread letters, pleadings, memos, and other law office documents.
Legal Helpline Clinic May 2008 – October 2010
Receptionist Charlotte, NC
Receptionist for a public service legal advisory center.
- Fielded a high volume of incoming calls on a multi-line phone system.
- Transcribed and relayed phone messages for eight attorneys and twenty support staff members.
- Managed heavy walk-in traffic and coordinated office visits and meetings.
- Maintained a courteous and professional demeanor at all times in a high stress environment.
- Organized and coordinated incoming and outgoing mail and package deliveries.
- Provided administrative support as needed for attorneys and legal staff.
The Law Office of Regina Ginsburg January 2006 – May 2008
Legal Assistant Charlotte, NC
Provided administrative support for an attorney in private practice, plus a legal staff of four.
- Translated forms and documents for bilingual clients.
- Filed all legal paperwork.
- Drafted office correspondence (memos, emails, reminders, and notifications)
- Processed incoming phone calls and directed them appropriately to staff.
- Typing (80 wpm) and data entry
- File maintenance
- Providing high-quality, confidential client and customer service
- Proofreading and editing
- Communicating with clients, attorneys, and guests
- Bilingual writing and speaking (spanish/english)
A.S., Business Administration
North Carolina College, Charlotte, NC
High School Diploma
Black Mountain High School
While Linda is a receptionist like the others, her day-to-day is quite different from candace and carl’s, which is a testament to how diverse the receptionist field can be. If you’re specializing in a particular field (legal, medical, business, etc.), it’s important to make sure that your resume emphasizes the industry-specific needs as well as your general skills. in linda’s case, that means emphasizing things like client confidentiality and processing legal records. It also means taking every opportunity to underline her experience in the field, which she does in her brief summary statement/headline and the brief synopsis she gives for each role under “experience.”
I know you’ve likely heard this from us before, but it’s so important to make sure that your resume reflects not only you, but the job you want to get. Whenever possible, that means tailoring the bullets and skills for an exact job description. At the very least, it means adapting your resume for the industry to show that you have the necessary and specific skill sets to get the job done.
Looking for a job as a receptionist? Look no further! TheJobNetwork has you covered. Check out the following links for receptionist listings all over the country, or search for your specific area.
Find a job as a receptionist
Find a job as a medical receptionist
Find a job as a legal receptionist
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