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job_organization_name

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<h3>Job Description</h3>

POSITION TITLE: Teller 
REPORTS TO: Branch Operations Manager
DEPARTMENT: Retail Operations
PAY GRADE: 6
FLSA STATUS: Non-Exempt
PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
Responsible for accurately processing financial transactions and being an effective source of information for members: in lobby and at the drive-thru window. Provides friendly, professional, confidential and effective assistance to members and other Credit Union employees, assuring a positive member experience. Identifies and capitalizes on opportunities to promote and refer new services or products, that will benefit the member’s financial life.
ESSENTIAL DUTIES:
<ul>
<li>Demonstrate efficiency with financial transactions for checking, savings and borrowing: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met</li>
<li>Enters transactions into Credit Union system, recording all transactions and producing member receipts. Receives loan payments and savings deposits from member, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks member calculations and validates checks and/or counts cash payments.</li>
<li>Identifies and capitalizes on opportunities to promote and refer new services or products, that will benefit the member’s financial life</li>
<li>Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products. Refer member to appropriate staff member, if needed.</li>
<li>Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.</li>
<li>Educate and coach members on how to use electronic services (online, mobile and ATM) so they can bank conveniently. </li>
<li>Assists with completing opening and closing procedures such as; processing night drop, ATM, and daily MSR scanning.</li>
<li>Daily opens and closes teller terminal, maintains proper amount of currency in drawer, accounts for assigned cash, checks and other monetary instruments and transactions. </li>
<li>Maintains neat and orderly work area and ensures that all negligible and confidential records are properly secured</li>
<li>Adheres at all times to applicable policies, including, check cashing, identification and security</li>
<li>Participate in community events supported by the Credit Union</li>
<li>Performs other duties as commensurate with this position</li>
</ul>
REQUIRED BACKGROUND:
<ul>
<li>Customer service and cash handling experience preferred</li>
<li>High school diploma or equivalent is required</li>
<li>Must feel comfortable handling large amounts of cash and working at computer terminals.</li>
<li>Must be able to achieve proficiency and knowledge of relevant Credit Union systems, Credit Union products and services within 90 days</li>
<li>Excellent verbal and written communication skills. A thorough understanding of customer service.</li>
<li>Trustworthiness and the ability to act with integrity. </li>
<li>Must be accurate and attentive to detail. Show patience, diplomacy and tact when serving members and other Credit Union staff.</li>
<li>Bilingual in English and Spanish is a plus</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>The work requires physical mobility within the general work area and prolonged standing within a small work area. </li>
<li>Long periods of intense concentration, continual communication with members, repetitive tasks and a high level of attention to security.</li>
<li>Must be able to lift 15 pounds at a time. </li>
<li>May be temporarily or permanently transferred to another Branch as required.</li>
</ul>

Teller

<h3>Job Description</h3>
Job Summary: Proficiently perform teller function, processing transactions with accuracy and balance according to the Bank's standards, policies and procedures. Increase the Bank's market share by maximizing sales opportunities through relationship management and business development efforts.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Demonstrate awareness, commitment and dedication to servicing and building customer relationship</li>
<li>Gain full knowledge of the products and services offered by the Bank</li>
<li>Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services</li>
<li>Responsible for operational compliance and adherence to bank policies and procedures</li>
<li>Gain full understanding and knowledge of the teller function</li>
<li>Consistently deliver exceptional customer service</li>
<li>Perform additional duties as requested, needed or assigned</li>
</ul>
JOB REQUIREMENTS
<ul>
<li>Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings</li>
<li>Ability to lift 30 pounds</li>
<li>Basic knowledge of keyboard and computer skills</li>
<li>Ability to perform basic arithmetic operations with the use of a calculator</li>
<li>Must have basic business acumen and professionalism</li>
<li>Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated</li>
<li>Must have reliable transportation</li>
<li>Must be flexible and able to adapt to new job locations and re-assignments as directed</li>
<li>Fluent in written and verbal English</li>
<li>Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>High School Diploma or GED</li>
<li>Up to two years of teller or cash handling experience with accurate balancing record</li>
<li>Customer service experience and/or sales experience preferred</li>
</ul>
WORKING CONDITIONS/PHYSICAL DEMANDS
<ul>
<li>Normal business office environment</li>
</ul>
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

Teller I

<h3>Job Description</h3>
Description:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

JOB SUMMARY: Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.

Weekly Working Hours: 40

ESSENTIAL FUNCTIONS:
Customer Service
<ul>
<li>Deliver 5 points of service to external customers. (Your Community Banker, Sundown Rule, it’s your time, 24hrs or bust, Statement of fact, everybody makes a difference)</li>
<li>Adhere to QIS standards.</li>
<li>Actively contributes to team success through clear, effective communication with co-workers</li>
</ul>
Sales Referrals
<ul>
<li>Promote sales of bank’s services. Meet goal of $110/FTE per month on average.</li>
<li>Cross sell appropriate products and services to clients and prospects.</li>
<li>Contributes to Key Initiatives.</li>
</ul>
Teller Standards and Work Habits
<ul>
<li>Meet established standards for accuracy and compliance, while adhering to policies and procedures.</li>
<li>Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.</li>
<li>Adhere to Control Consciousness policies and procedures.</li>
<li>Follow branch security procedures in opening, closing, and branch operations.</li>
<li>Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.</li>
<li>Meet attendance guidelines.</li>
</ul>
Sound Decision Making
<ul>
<li>Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.</li>
<li>Responds well to constructive feedback and works to correct any noted concerns</li>
<li>Takes personal responsibility for quality and quantity of work.</li>
</ul>
Compliance Responsibilities
<ul>
<li>Complete regulatory tutorials to ensure understanding of compliance standards and expectations.</li>
<li>Answer regulatory questions correctly during Audit/Branch Review.</li>
</ul>

PROMOTIONAL GUIDELINES:
Tellers are eligible for promotion based upon the following minimum criteria:
<ul>
<li>Must be in current position for six months.</li>
<li>Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.</li>
<li>Must not have been on counseling for same six-month period.</li>
<li>Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.</li>
<li>CSM may require additional training/classes based upon specific branch need.</li>
</ul>

Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.

DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
<ul>
<li>Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.</li>
<li>Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.</li>
</ul>

SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: -0-
Supervised by Subordinates: -0-

FINANCIAL IMPACT:
Inaccurate transactions will impact branch’s cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Good customer relations and basic math skills required.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

MENTAL DEMANDS:
<ul>
<li>Accurately count and dispense funds to customer.</li>
<li>Recognize opportunities to cross-sell products.</li>
<li>Respond positively to challenging customers.</li>
<li>Maintain established service standards.</li>
</ul>
EOE
Westamerica Bank's Privacy Policy may be found at: <a href="http://www.westamerica.com/about/privacy" target="_blank">www.westamerica.com/about/privacy</a>

<h3>Job Description</h3>
Description:
Position Summary:
Tellers are responsible for providing quality customer service experience including efficient and accurate paying and receiving transactions. Assessing customer needs and providing information on bank products and services is an important part of this position. The Teller has no previous banking experience. 

Responsibilities:
<ul>
<li>Emulate SSB&amp;T Core Values</li>
<li>Greet customers and provide quality customer service</li>
<li>Provide account services to customers regarding daily transactions such as, process deposits, accept loan payments, cash checks/savings withdrawals, and redeem saving bonds</li>
<li>Process and balance Teller Capture</li>
<li>Record/process night drop and mail deposits</li>
<li>Process cashier’s checks and gift cards</li>
<li>Process online transfers</li>
<li>Balance cash drawer, vault and ATM</li>
<li>Process coins through coin counter </li>
<li>Process change orders for Commercial Customers </li>
<li>Provide customer service by answering questions for customer in person/phone</li>
<li>Accept address changes</li>
<li>Refer customer to other bank products/services</li>
<li>Customer Entry to Safe Deposit Boxes</li>
<li>Receive/Ship money to Federal Reserve</li>
<li>Other duties as assigned</li>
</ul>

Requirements:
<ul>
<li>High School Diploma or General Education Degree (GED)</li>
<li>Ability to handle large amounts of currency with speed and accuracy</li>
<li>Good organizational, relational and communication skills</li>
<li>Excellent customer service skills</li>
<li>Prior cash handling experience preferred</li>
<li>10-key by touch preferred</li>
<li>Proficient computer skills relevant to Outlook, Word &amp; Excel</li>
</ul>

<h3>Job Description</h3>
Are you looking for an exciting opportunity to kickstart your career in the banking industry? Mercantile Bank is seeking a Full Time Teller to join our dynamic team in Ithaca, MI. As a Teller, you will have the chance to interact with customers daily, assist them with their banking needs, and provide exceptional service. This role is perfect for someone who enjoys working in a fast-paced environment and thrives on helping others with a smile.
Join us in fostering a culture of customer-centricity and collaboration, where your problem-solving skills will shine. A competitive pay rate of $17/hr is offered for this position. Don't miss out on this rewarding chance to grow professionally with us. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off.
A little about Mercantile Bank
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 19 years and counting.
Your day to day as a Teller 
Join Mercantile Bank as a Full-Time Teller in Ithaca, MI, where you will seamlessly conduct various transactions including deposits, withdrawals, and loan payments. With a keen eye for detail, you will ensure the accuracy of all financial activities while maintaining a balanced cash drawer on a daily basis. By actively engaging with customers, you will promote a positive image of the bank and uphold our commitment to exceptional customer service.
As a valued member of our team, you will have the opportunity to identify cross-selling opportunities and assist customers with their inquiries, contributing to the achievement of sales goals. Embrace a culture of teamwork, integrity, and innovation as you grow in your knowledge of our products and services. Take the next step in your banking career with us!
What matters most
To excel as a Full-Time Teller at Mercantile Bank in Ithaca, MI, you will need a combination of essential skills to deliver outstanding service to our customers. Proficiency in money handling is crucial, ensuring accuracy and efficiency in processing various financial transactions. Excellent customer service skills are a must, as you will be the face of the bank, interacting with clients daily.
Strong communication abilities, both verbal and written, will allow you to effectively engage with customers and colleagues. Basic computer skills are essential for navigating our systems, while adept phone skills will help you address customer inquiries promptly and professionally. By leveraging these skills, you can thrive in a fast-paced environment and contribute to a positive customer experience.
Join us in shaping the future of banking with your expertise and passion for service excellence.
Knowledge and skills required for the position are:
<ul>
<li>Money Handling</li>
<li>Customer Service</li>
<li>Efficient Communication Skills</li>
<li>Strong Computer Skills</li>
<li>Phone Skills</li>
</ul>
Get started with our team!
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
Job Posted by ApplicantPro

<h3>Job Description</h3>
SUMMARY:
The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience.

ESSENTIAL FUNCTIONS:
<ul>
<li>Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.</li>
<li>Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.</li>
<li>Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.</li>
<li>May assist in opening and closing the vault daily; assists in balancing vault currency and coin</li>
<li>Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.</li>
<li>Issues official checks, traveler’s checks and gift cards.</li>
<li>Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.</li>
<li>Performs safe deposit duties by controlling access and assisting customers.</li>
<li>Receives and processes stop payment and hold orders.</li>
<li>Accepts loan, credit card and installment payments.</li>
<li>Balances cash drawer daily and verifies cash being bought from and sold to the vault.</li>
<li>Provides effective customer service and assists in resolving problems within given authority.</li>
<li>Records, files, updates information and sorts’ mail or reports as required.</li>
<li>Answers telephones and directs callers to proper Bank personnel.</li>
<li>Processes teller work through branch capture and assists with imaging research.</li>
<li>May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)</li>
<li>Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.</li>
<li>Type’s routine letters, reports and forms.</li>
<li>Maintains files, copies and faxes documents, and orders and distributes supplies.</li>
<li>Takes steps to ensure security of Branch personnel &amp; Bank procedures.</li>
<li>Fully understands opening/closing procedures, as well as all other security procedures.</li>
<li>May prepare and verify order of shipment of currency.</li>
<li>Completes annual compliance courses.</li>
<li>Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.</li>
<li>Adheres to all levels of our Service Excellence standards.</li>
<li>Performs other duties as required.</li>
</ul>
GENERAL QUALIFICATIONS:

Knowledge &amp; Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.
<ul>
<li>High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. </li>
<li>Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.</li>
<li>Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.</li>
<li>Excellent organizational and time management skills – ability to work with minimal supervision.</li>
<li>Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.</li>
<li>Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.</li>
</ul>

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

<h3>Job Description</h3>
SCOPE: The primary responsibilities of this position are to help service customers with the paying and receiving functions of the bank including answering customer questions and addressing their concerns to deepen customer relationships and attract additional customers.
AREA OF RESPONSIBILITY:
Transaction Processing
<ul>
<li>Records customer transactions and issues receipts</li>
<li>Balances daily transactions and reports discrepancies to the Head Teller</li>
<li>Processes checks and cash, following the specified procedures</li>
<li>Orders money supply for the bank, and counts incoming cash</li>
<li>Places holds on accounts, processes change orders and accepts loan payments</li>
<li>Regulates automated teller machines and night depository</li>
<li>Balances cash drawer at the end of the shift, reporting any discrepancies to the Head Teller</li>
</ul>
Customer Service
<ul>
<li>Promotes and informs customers of the bank's products and services</li>
<li>Answers customer questions</li>
</ul>
COMPETENCIES:
Communicating
<ul>
<li>Communicates in a straightforward and assertive fashion</li>
<li>Updates relevant people with timely information</li>
<li>Listens carefully to what others are saying</li>
<li>Respects and considers all opinions, even counter-opinions</li>
</ul>
Demonstrating Integrity
<ul>
<li>Assumes responsibility for mistakes and failures</li>
<li>Demonstrates consistency between what is said and what is done</li>
<li>Behaves according to sound ethical and legal standards</li>
</ul>
Working with Others
<ul>
<li>Is respectful of others</li>
<li>Balances individual goals with team goals</li>
<li>Builds and maintains productive relationships with people throughout the organization
</li>
</ul>
Adapting to Change
<ul>
<li>Maintains composure in frustrating situations</li>
<li>Demonstrations flexibility in working with others</li>
<li>Adapts to help others adapt to change</li>
</ul>
Client Service
<ul>
<li>Effectively responds to customer needs</li>
<li>Answers customer questions and fully addresses their concerns</li>
<li>Quickly and practically solves customer's problems</li>
<li>Demonstrates appropriate discretion; keeps confidential information private</li>
</ul>
Representing the Bank
<ul>
<li>Demonstrates good interpersonal communication and presentation skills</li>
<li>Manages difficult customer situations and treats others with respect</li>
<li>Maintains a neat and professional appearance</li>
</ul>
Professional Excellence
<ul>
<li>Demonstrates a consistently high level of professional judgment</li>
<li>Provides customers with accurate and reliable financial information</li>
<li>Demonstrates strong customer service and communication skills</li>
<li>Maintains independent and objectivity in carrying out job responsibilities</li>
</ul>
JOB KNOWLEDGE:
<ul>
<li>General business and financial knowledge</li>
<li>Teller job knowledge</li>
<li>Knowledge of department-related financial services regulations and compliance</li>
<li>Knowledge of fraud: prevention and detection</li>
<li>Knowledge of the company's products, services and policies</li>
</ul>
COMPLIANCE All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures.
SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities.
WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
POSITION TYPE This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5pm. This position regularly requires long hours and frequent weekend work.
TRAVEL Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EDUCATION AND OTHER REQUIREMENTS:
<ul>
<li>Prefer a high school degree or equivalent.</li>
<li>1-2 years experience in a related position preferred.</li>
<li>This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.</li>
<li>Must have the dexterity to count money.</li>
<li>Must be able to lift at least 30 lbs.</li>
<li>Must be able to sit or stand for an extended period of time.</li>
</ul>

<h3>Job Description</h3>
Description:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

JOB SUMMARY: Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.

Weekly Working Hours: 40

ESSENTIAL FUNCTIONS:
Customer Service
<ul>
<li>Deliver 5 points of service to external customers. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)</li>
<li>Adhere to QIS standards.</li>
<li>Actively contributes to team success through clear, effective communication with co-workers</li>
</ul>
Sales Referrals
<ul>
<li>Promote sales of bank’s services. Meet goal of $110/FTE per month on average.</li>
<li>Cross sell appropriate products and services to clients and prospects.</li>
<li>Contributes to Key Initiatives.</li>
</ul>
Teller Standards and Work Habits
<ul>
<li>Meet established standards for accuracy and compliance, while adhering to policies and procedures.</li>
<li>Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.</li>
<li>Adhere to Control Consciousness policies and procedures.</li>
<li>Follow branch security procedures in opening, closing, and branch operations.</li>
<li>Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.</li>
<li>Meet attendance guidelines.</li>
</ul>
Sound Decision Making
<ul>
<li>Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.</li>
<li>Responds well to constructive feedback and works to correct any noted concerns</li>
<li>Takes personal responsibility for quality and quantity of work.</li>
</ul>
Compliance Responsibilities
<ul>
<li>Complete regulatory tutorials to ensure understanding of compliance standards and expectations.</li>
<li>Answer regulatory questions correctly during Audit/Branch Review.</li>
</ul>

PROMOTIONAL GUIDELINES:
Tellers are eligible for promotion based upon the following minimum criteria:
<ul>
<li>Must be in current position for six months.</li>
<li>Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.</li>
<li>Must not have been on counseling for same six-month period.</li>
<li>Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.</li>
<li>CSM may require additional training/classes based upon specific branch need.</li>
</ul>

Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.

DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
<ul>
<li>Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.</li>
<li>Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.</li>
</ul>

SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: -0-
Supervised by Subordinates: -0-

FINANCIAL IMPACT:
Inaccurate transactions will impact branch’s cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Good customer relations and basic math skills required.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

MENTAL DEMANDS:
<ul>
<li>Accurately count and dispense funds to customer.</li>
<li>Recognize opportunities to cross-sell products.</li>
<li>Respond positively to challenging customers.</li>
<li>Maintain established service standards.</li>
</ul>
EOE
Westamerica Bank's Privacy Policy may be found at: <a href="http://www.westamerica.com/about/privacy" target="_blank">www.westamerica.com/about/privacy</a>

<h3>Job Description</h3>
The successful candidate will process over the counter member transactions and provide general information on credit union products and services in an effort to cross-sell products that meet member needs.

Requirements include, balancing cash drawer within established guidelines, maintaining neat, legible, and accurate records of all transactions.

Minimum six months cash handling/customer service experience. Financial institution experience preferred. Credit union experience a plus. Excellent communication skills in English, interpersonal skills, and a commitment to providing quality service to our members.

Must be flexible with schedule, Monday-Saturday, 25-27 hours per week.

EOE
Job Posted by ApplicantPro

<h3>Job Description</h3>
A Teller at Farmers Bank serves our customers in a friendly manner while exhibiting professionalism, competence and kindness. They are responsible for accurately processing account transactions, providing top-notch customer service, problem resolution and representing Farmers Bank as an ambassador for our Bank. 
ESSENTIAL FUNCTIONS OF THE JOB: 
<ul>
<li>Provide friendly, quality service to Farmers Bank customers;</li>
<li>Manage a cash drawer in compliance with company policy and perform other teller functions as assigned;</li>
<li>Process daily transactions including but not limited to: deposits, withdrawals, loan payments, cashier's checks, night deposits, change orders, wire transfers, check orders, etc.</li>
<li>Maintain knowledge, promote and endorse the Bank's products and services</li>
<li>Carefully follow the Bank's policies, procedures and practices to ensure the safety and soundness of the Bank's activities.</li>
</ul>
QUALITIES, SKILLS &amp; ABILITIES:
<ul>
<li>Customer focused with a problem-solving attitude</li>
<li>Ability to maintain composure and show patience with difficult people and situations</li>
<li>Strong verbal and interpersonal communication skills</li>
<li>Ability to manage risk by identifying threats associated with business tasks and potential violations of policies and regulations.</li>
<li>Comfortable with technology and skills to effectively operate automated systems, software and equipment</li>
</ul>
EDUCATION &amp; EXPERIENCE: 
<ul>
<li>High school diploma or equivalent; and</li>
<li>Proven experience with cash handling &amp; customer service</li>
</ul>
PHYSICAL DEMANDS 
Work is performed largely in an office environment. Prolonged standing, sitting and intermittent mental and visual concentration for computer usage is required. This position requires talking, listening, reaching, lifting and handling with repetitive eye and hand movement. The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. The noise level is usually quiet to moderate. Hours worked are generally during normal business hours and average 40 hours per week with some expectation for community involvement. Employees may be required to work evenings and/or weekends and/or travel. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
Farmers Bank is an Equal Opportunity Employer M/F/Disabled/Vet

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