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BIDS Executive Director (0379U) Job 66626 - Berkeley Institute for Data Science (BIDS) About Berkeley 
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://chancellor.berkeley.edu/guiding-values-and-principles" target="_blank">Guiding Values and Principles</a>, our <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://diversity.berkeley.edu/principles-community" target="_blank">Principles of Community</a>, and <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://strategicplan.berkeley.edu/" target="_blank">our Strategic Plan</a><a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://strategicplan.berkeley.edu" target="_blank">.</a>
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://hr.berkeley.edu/grow" target="_blank">grow.berkeley.edu</a>.
 Departmental Overview 
The Berkeley Institute for Data Science (BIDS - <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://bids.berkeley.edu" target="_blank">https://bids.berkeley.edu</a>) was founded in 2013 to build on Berkeley's strength in data science with a multidisciplinary emphasis. BIDS aims to facilitate and enhance the development and application of cutting-edge data science techniques in the biological, physical, social and engineering sciences. Today, BIDS is part of the new College of Computing, Data Science and Society (CDSS), where it serves as a hub for interdisciplinary research, tool development, and exchange of ideas between methodologies in computing, statistics and AI. BIDS connects with domain experts from across the entire disciplinary spectrum on campus, and hosts collaborations with local and national partners, including Lawrence Berkeley National Lab and NASA in the unique intellectual ecosystem of Berkeley. 
As CDSS further advances UC Berkeley's eminence in Data Science research and education, BIDS is entering a new era. It will serve as a central hub connecting scholars on campus, as well as reaching out to other Berkeley institutions including LBNL, the Simons Laufer Mathematical Sciences Institute, the Space Sciences Laboratory, the International Computer Science Institute, and the SkyDeck Startup Incubator. BIDS' expertise in open source tool development and open science makes it an ideal place to be a home for communities of practice around open knowledge, at a time when both open source software is becoming the norm for research computing, and when open science ideas become part of national science policies across multiple agencies. From this perspective, BIDS will help scholars from different fields to find shared needs, interests and ideas and build new collaborations. 
BIDS also aims to foster conversations regarding the role of Science and Society in the development of new tools and systems for AI. As a discipline-neutral environment, it will provide open space for emerging work ranging from the representation of scientific knowledge in AI models and the use of AI as a scientific instrument, to explorations with social scientists and humanists of questions at the intersection of the human experience, our social context and the role of AI in our lives.
The Executive Director will take a leadership role in managing and developing the Institute's research programs and representing these programs to outside organizations. Under the direction of the BIDS faculty director, the ED will develop the vision and corresponding agenda to achieve the Institute's objectives. The incumbent will oversee all elements of program administration, facilitate collaborations among multiple research groups from across the campus as well as with partner organizations, and provide leadership in identifying outreach services. The Executive Director will work under the direction of the Institute's academic leadership to formulate strategic goals and objectives, direct long-term planning, and develop policies and procedures, and raise funding from external sources. This individual will be considered a subject matter expert on campus and is recognized as an expert externally in the field.
All applicants are strongly encouraged to visit the BIDS website for a detailed description of various initiatives and programs, and to read the BIDS faculty director's vision for the coming years: <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://bit.ly/bids24-director-vision" target="_blank">https://bit.ly/bids24-director-vision</a>.
 Application Review Date 
The First Review Date for this job is: 5/15/24 - Open Until Filled 
 Responsibilities 
30% 
<ul>
<li>Manages major research program components in coordination with BIDS Faculty leadership and oversees execution of additional BIDS programs once funded.</li>
<li>Coordinates varied and competing requirements associated with managing an innovative program in a university environment. Manages the Institute's facilities and budgets, supervises staff, and oversees the administrative, operational, and technical operations of the Institute.</li>
</ul>
25% 
<ul>
<li>Working with the BIDS Executive Committee, develops and executes strategy for financing and program activities in pursuit of the BIDS vision, and ensuring ongoing sustainability. </li>
<li>Seeks funding and opportunities for mission-aligned research programs. Represents the Institute to internal and external audiences. </li>
<li>Works with key partners in the College to develop industrial and academic membership programs as appropriate. </li>
<li>Explores and fosters opportunities for knowledge transfer of research results to government sponsors, industry partners, and international organizations. </li>
<li>Works with faculty leadership to build programs around open source and open science on campus, and establishes partnerships with other suitable stakeholders on campus and beyond (e.g. the Library, LBNL or other UC campuses) on these activities, building common policies and practices as appropriate.</li>
</ul>
15% 
<ul>
<li>Works with the Faculty Director to develop strategic goals, objectives and directions of the Institute, to identify opportunities and recommend Institute resource allocations, and partner institution agreements.</li>
<li>Acts as a point of contact between the Institute sponsors , and Institute researchers and program organizers.</li>
<li>Communicates with partner institutions to coordinate joint programs and activities and implement best practices, as appropriate.</li>
</ul>
10% 
<ul>
<li>Develops ideas and options for faculty review and decision, and develops and implements research programs that reflect faculty interests. </li>
<li>Participates in assessment of program effectiveness, and recommends changes to program content, policies and strategic goals accordingly.</li>
</ul>
10% 
<ul>
<li>Works with Communications/Program Manager to develop public relations and other materials for external audiences.</li>
</ul>
5% 
<ul>
<li>Develops and maintains liaisons with the external advisory board. </li>
<li>Represents the program to governing boards, outside agencies, and the public.</li>
</ul>
5% 
<ul>
<li>Serves on committees representing the Institute and participates in professional conferences, seminars and workshops relating to Professional Development.</li>
</ul>
 Required Qualifications 
<ul>
<li>Management and leadership experience in academic and/or government agencies and/or industry.</li>
<li>Expertise in administrative, operational, budgetary, human resources, and financial principles and practices.</li>
<li>Expert ability to work with dynamic and diverse group of researchers (faculty, staff, students), sponsors, and external collaborators. </li>
<li>Excellent understanding of and appreciation for data science approaches and innovations AND the needs, goals and deadline pressures under which academic scientists across the disciplines get their work done.</li>
<li>Excellent oral and written communication and negotiation skills, including political acumen, social perceptiveness, and an understanding of different cultures and social norms.</li>
<li>Demonstrated expertise with program building within academic institutions. </li>
<li>Demonstrated expertise in building collaborations between academia and/or industry organizations.</li>
<li>Demonstrated experience working with communities in any aspect of open science/open knowledge in research environments.</li>
<li>Expert fundraising and business development experience.</li>
</ul>
 Preferred Qualifications 
<ul>
<li>Advanced degree in related area and / or equivalent experience / training.</li>
<li>Terminal degree in a related field preferred (PhD, JD, MD, etc.).</li>
</ul>
 Salary &amp; Benefits 
For information on the comprehensive benefits package offered by the University, please visit the University of California's <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html" target="_blank">Compensation &amp; Benefits</a> website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. 
<ul>
<li>Classification: ACAD PRG MGT OFCR 5 (0379)</li>
<li>Anticipated hiring range: $117,000 - $197,000 </li>
<li>UCB salary range: $117,000 - $226,000</li>
</ul>
The salary offer to the final candidate will take into consideration their experience and salary equity with current UC Berkeley employees working in a similar roles.
 Conviction History Background 
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
 Equal Employment Opportunity 
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=https://www.eeoc.gov/poster" target="_blank">U.S. Equal Employment Opportunity Commission</a> poster.
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California <a href="https://apptrkr.com/get_redirect.php?id=5184681&amp;targetURL=http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct" target="_blank">Discrimination, Harassment, and Affirmative Action in the Workplace</a> policy.
To apply, visit <a href="https://apptrkr.com/5184681" target="_blank">https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&amp;Action=U&amp;FOCUS=Applicant&amp;SiteId=21&amp;JobOpeningId=66626&amp;PostingSeq=1</a>
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BIDS Executive Director (0379U) Job 66626 - Berkeley Institute for Data Science (BIDS)

<h3>Job Description</h3>
Skills: Linux operating system, Electronic Testing Tools, Semiconductor Manufacturing Equipment, Customer Support
Overview:
Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas or Hillsboro, Oregon for a period of 1-3 months.
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Responsibilities:
<ul>
<li>Check and maintain equipment within factory standard specifications of system equipment.</li>
<li>Instruct customers in the operation and maintenance of the system equipment.</li>
<li>Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).</li>
<li>Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.</li>
<li>Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.</li>
<li>Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.</li>
<li>Maintain accurate documentation of activity and provide periodic reports.</li>
<li>Conduct training for customer personnel ensuring proficiency of service and operations.</li>
<li>Work with other technicians in the field to troubleshoot and service equipment.</li>
</ul>
Qualifications:
<ul>
<li>Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 1-2 years of related experience</li>
<li>Knowledge of Linux operating system is required for operating and troubleshooting the system</li>
<li>Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)</li>
<li>Hands on mechanical skills required</li>
<li>Hands on experience with electronic testing tools required</li>
<li>Able to work on equipment alone and work with other engineers as a team player under challenging situations</li>
<li>Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus</li>
<li>Excellent trouble shooting skills, verbal and written communication skills</li>
<li>Customer support experience is a plus</li>
<li>Must be able to travel and work flexible schedules</li>
<li>Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)</li>
<li>May require domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.</li>
<li>Position requires continuous physical effort; intermittent and long-term work cycles; standing, walking, sitting, repetitive motion, and lifting up to 25 pounds unassisted. Lifting more than 25 lbs requires additional help. Employee may be required to work at a computer terminal for long periods of time. Employee will be able to hear and understand speech at normal levels and on the telephone. Position requires effective communication skills, verbal and written form. Mental alertness is a must. Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements. Must be able to work in a cleanroom environment, this includes wearing protective clothing. Employee may be exposed to atmospheric conditions, such as: dust, fumes, noise and varying temperatures (to within OSHA standards).</li>
<li>Domestic and International travel may be required.</li>
</ul>

Technical Support Engineer

<h3>Job Description</h3>
Description:
LMT Technology Solutions (<a href="http://www.LMTtech.com" target="_blank">www.LMTtech.com</a>) is a leading full-service Managed Services Provider (MSP) headquartered in downtown Rochester, NY, that serves the Rochester, Buffalo, and Finger Lakes region.

Our services include IT Managed Services, Professional Services, Security and Compliance Services, Business IT Consulting, Software Development, and Cloud Services. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.

Position Overview:
This is an excellent opportunity to gain experience and grow within the fast-paced environment of an MSP (Managed Services Provider). As a Technical Support Engineer at our Support Desk, you will be part of a multi-level, highly qualified team that empowers you to do your best. As the first point of contact for client IT issues, you will put your expertise and detective skills to use as you troubleshoot hardware, software, and system administration issues. Friendly service, coupled with a patient understanding of our clients' needs is what makes our Support Desk second to none. 
Perks:
LMT provides a very competitive compensation package which includes a competitive base salary, an annual bonus, long-term incentives and a generous Employee Benefits Package.
• PTO: 18 days of PTO in a year
• LMT contributes $850 a month to your Benefits Package
• LMT offers a company matched 401k plan, up to 4%, after 1 year of active employment
• Company paid professional development opportunities for professional certifications and soft skills training
• Opportunities for community involvement

Day to Day Duties of the Technical Support Engineer:
<ul>
<li>Monitor and respond to client site alerts</li>
<li>Upon completion of tasks and cases, update LMT's PSA with documentation and time entries</li>
<li>Regularly communicate with clients on the status and resolution of issues</li>
<li>Occasional visits to client sites for site documentation and onsite support needs</li>
<li>Manage time, schedules, and support cases</li>
<li>Excellent customer service and communication skills</li>
<li>Self-motivation, organization, and time management skills</li>
<li>Strong documentation skills</li>
</ul>
Requirements:

<ul>
<li>Minimum 2 years of experience supporting servers, workstations, printers and network switches</li>
<li>Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory</li>
<li>Previous experience with Microsoft 8, 10, 11, Microsoft 365</li>
<li>Ability to diagnose and prioritize client issues and properly manage client expectations</li>
<li>Demonstrated problem-solving skills and critical thinking ability</li>
<li>Strong written and verbal communication skills</li>
<li>Must have a valid driver’s license and access to timely and reliable transportation to get to work</li>
<li>Interest in in-person collaboration and face-to-face interactions as this is not a remote position</li>
<li>Job location - LMT's office in the historic High Falls District</li>
</ul>
Additional Preferred Skills
<ul>
<li>Knowledge of VMWare and/or Hyper-V a plus</li>
<li>Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus</li>
<li>Knowledge of ConnectWise a plus</li>
</ul>

<h3>Job Description</h3>
Technical Support Engineer
Role: 
As a Technical Support Engineer, you are an essential team member willing to help serve our customers analyze concerns, review optimal solutions based on our portfolio, and help guide our customers towards a positive technical experience in EPLAN solutions.  The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd level team to solve complex problems. 
Primary Responsibilities: 
<ul>
<li>Provide product support to EPLAN customers with technical issues.</li>
<li>Document all support cases in the EPLAN Solution Center. </li>
<li>Share your knowledge with colleagues and customers on the EPLAN Knowledge Center.</li>
<li>Liaise with EPLAN Second Level Support. </li>
<li>Maintain adequate level of knowledge on EPLAN products and stay up to date. </li>
<li>Assist technical and sales colleagues as necessary. </li>
<li>Identify sales opportunities while delivering support. </li>
</ul>
Qualifications:
<ul>
<li>Electrical Engineering background with 1 - 2+ years of working experience ideally in the engineering / automation technology or software industry.</li>
<li>Preferred experience within a technical hotline or customer facing role.</li>
<li>Knowledge of using CAE/CAD tools for electrical and or hydraulic/pneumatic system design.</li>
<li>IT and application skills, including network solutions, Windows Server, Windows OS, and Microsoft Office solutions.</li>
<li>Good oral and written communication skills in English.</li>
<li>Strong communication, networking and interpersonal skills.</li>
<li>Strong business acumen with ability to influence at the various levels of the organization.</li>
<li>Strong team worker with interfaces to regional sales and other technical departments.</li>
<li>Willingness to provide stand by service occasionally on weekends.</li>
</ul>
Additional Information: 
We will not sponsor applicants for work visas.  Applicants must be authorized to work on an unrestricted basis. Hours: M-F.  Must reside within an EPLAN location (Farmington Hills, MI or Schaumburg, IL areas).
EPLAN Software &amp; Service LLC is an EOE/AA employer part of the owner-operated Friedhelm Loh Group. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply. FLSA Exempt (Not eligible for overtime).
#LI-DP1
EPLAN Software &amp; Service LLC is an EOE employer part of the owner-operated Friedhelm Loh Group. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply. FLSA Exempt (Not eligible for overtime).
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<h3>Job Description</h3>
XperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira Service Desk, embodying advanced user or administrative skills, and a broad understanding of IT operations. While direct responsibilities do not solely focus on device lifecycle management, employee onboarding and offboarding processes, and automations, knowledge in these areas will be pivotal to thriving in this role. 
Requirements
<ul>
<ul>
<li>Primary technical point of contact for premier enterprise customers. </li>
<li>Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution of our SaaS products with promptness and accuracy. </li>
<li>Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues. </li>
<li>Meet or exceed customer expectations on response quality, timeliness, and overall customer experience via email, phone, or chat, ensuring a high-quality customer service experience. </li>
<li>Collect information and document bugs with Engineering for product issues that are impacting customers. </li>
<li>Work in tandem with cross-functional teams, including engineering and product management, to resolve customer issues and champion customer needs. </li>
<li>Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. </li>
<li>Provide interface between Customer Support and Product/Engineering teams </li>
<li>Maintain detailed records of customer interactions, support cases, and resolutions within Jira Service Desk or similar ticketing systems. </li>
<li>Must be willing to participate in on-call duties for any customer escalations during off hours. </li>
</ul>
</ul>
What We're Looking For: 
<ul>
<ul>
<li>Associate or bachelor’s degree in information technology, Computer Science, or relevant field, or equivalent practical experience. </li>
<li>At least two years of technical support experience, ideally within a SaaS environment. </li>
<li>Expert at mysql queries and deep understanding of database architecture. </li>
<li>Experience with IT Operations and workflows. </li>
<li>Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. </li>
<li>Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person) </li>
</ul>
<ul>
<li>MUST be able to commute to east bay 5 days a week daily and able to work during the assigned shift from 6 am PT to 3 pm PT and/or 9 am PT to 6 pm PT. </li>
</ul>
</ul>
Benefits
<ul>
<li>Competitive salary with comprehensive benefits.</li>
<li>An engaging role in a dynamic and growing company with opportunities for professional development and growth.</li>
<li>A collaborative work environment where your contributions to IT security and compliance are highly valued.</li>
</ul>

<h3>Job Description</h3>
Job Title: Technical Support Engineer
Location: Local, In-Office, Hybrid Schedule 
Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe. If you thrive in a fast-paced start-up culture, with a passion for delivering new technologies to our customers, we want you to be a part of our team.
Job Type: Full-time, exempt
Responsibilities and Duties:
<ul>
<li>Take ownership of customer issues reported and see problems through to resolution</li>
<li>Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li>
<li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li>
<li>Provide prompt and accurate feedback to customers</li>
<li>Ensure proper recording and closure of all issues</li>
<li>Prepare accurate and timely reports</li>
<li>Document knowledge in the form of knowledge base tech notes and articles</li>
<li>Follow SLAs for issues with respect to the severity</li>
<li>Provide support to clients outside standard business hours as required</li>
</ul>
Required Experience/Education:
<ul>
<li>4-6 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services</li>
<li>Bachelor’s Degree in Technology, Computer Science, or a related field</li>
</ul>
Required Skills:
<ul>
<li>Strong problem-solving skills</li>
<li>Excellent client-facing skills</li>
<li>Excellent written and verbal communication skills</li>
<li>The ability to work well with a small, agile, highly competent team</li>
<li>Passion for working with technology and excitement for creating high quality technology products</li>
<li>Ability to troubleshoot complex software and hardware issues, working both independently and with the support of the customer operations and development teams </li>
<li>Comfortable working in and assisting others through company help desk software, such as Zendesk, in addition to other remote access desktop programs</li>
</ul>
Other Desirable Skills:
<ul>
<li>Working knowledge/experience of operating systems, web services, databases, cloud environments (Azure/AWS), SQL, and APIs</li>
<li>Experience with scripting languages</li>
<li>Experience managing/mentoring other team members</li>
</ul>
Other Requirements:
<ul>
<li>Language: English</li>
</ul>
Benefits:
<ul>
<li>Competitive salary and bonus program in an entrepreneurial environment</li>
<li>Excellent health, dental, and vision insurance (70% company paid)</li>
<li>Unlimited paid time off plan plus paid holidays</li>
<li>Ability to work from home (not full time remote, but 1-2 days per week)</li>
<li>401k with company matching</li>
<li>EcoPass provided for Colorado-based employees</li>
<li>Salary Range: $70,000-80,000/year </li>
</ul>
About Kaseware:
Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.
Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

<h3>Job Description</h3>
Technical Support EngineerWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions that enable successful use of the platform. As a valued individual of our team, you'll share strategies and insights to improve the quality and efficiency of customer support while being responsible for issues of moderate complexity and self-managing priorities. Responsibilities:
<ul>
<li>Become an authority in Marketo Engage technology and apply it to our customers’ business processes</li>
<li>Meet case management Service Level and Customer Satisfaction targets</li>
<li>Communicate clearly and accurately with customers on a variety of complex situations, while being passionate about the customer's success</li>
<li>Ensure timely and complete resolution of technical challenges and business issues; collaborate with internal teams as the need arises and align customer expectations</li>
<li>Establish relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end–to-end success</li>
<li>Share standard methodologies with team members; inspiring change and efficiency by chipping in to help maintain the knowledge base</li>
<li>Serve as a domain expert (SME), in specific functional and technical areas of the Marketo technology. </li>
</ul>
Skills and Experience:
<ul>
<li>Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.</li>
<li>Experience providing direct support to external customers by phone, electronically, and face-to-face</li>
<li>Demonstrated experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications</li>
<li>Exceptional organizational skills: ability to prioritize, manage, and complete tasks multi-functionally</li>
<li>Superb communication skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.</li>
<li>The ability to navigate complicated situations in a professional manner</li>
<li>Experience in one or more of the following additional areas a plus: Database technology (SQL, MySQL); Web technology (HTML, JavaScript, CSS, XML, PHP); CRM technology (Microsoft Dynamics, Salesforce)</li>
<li>Familiarity with SaaS solutions a plus. </li>
</ul>
Compensation:
<ul>
<li>$31.69 to $42.25 per hour.</li>
</ul>
33197403

<h3>Job Description</h3>
Technical Support Engineer - SaaS​
About Us:
ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members are based in Austin, TX. We are seeking an ambitious and self-motivated individual with a positive attitude and a strong collaborative mindset.
What You’ll Do:
As a Technical Support Engineer, you'll play a crucial role in assisting customers with technical issues and inquiries regarding our product. You'll leverage your expertise to troubleshoot problems, provide solutions, and ensure a seamless experience for our users, ultimately contributing to customer satisfaction and retention.
Your Impact:
<ul>
<li>
Provide live phone, email, and chat support for clients, users, and partners using our technology
</li>
<li>
Responding to customer inquiries in a timely and professional manner
</li>
<li>
Keeping client information up to date and organized in our CRM
</li>
<li>
Diagnosing and resolving technical support issues
</li>
<li>
Troubleshooting &amp; escalating deeper technical support issues after the initial investigation
</li>
<li>
Improving processes &amp; documentation to reduce the support burden
</li>
</ul>
What We’re Looking For:
<ul>
<li>
Experience: You have 2+ years of experience as a Support Engineer or Customer Support role. You have the proven ability to work to very high standards of quality consistently while ensuring tasks &amp; customer requests are handled promptly.
</li>
<li>
Tech-Savvy: You’re able to quickly develop a deep understanding of the way our shipping software works, so you can provide consultancy services of a very high standard to our customers. A good understanding of software development principles and systems is a plus.
</li>
<li>
Personality traits: You’re comfortable working in a dynamic and challenging command-line environment with a steep learning curve. The ability to read and understand code in various languages is a plus.
</li>
<li>
Attitude: You're adept at navigating ambiguity and excelling in dynamic, rapidly growing organizations. You approach challenges with a positive attitude and take initiative to find solutions.
</li>
</ul>
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
<ul>
<li>
Collaborate with a motivated team, directly tying your results to organizational success
</li>
<li>
Enjoy 22 days of PTO plus public holidays
</li>
<li>
Benefit from 401k Match
</li>
<li>
Medical, Dental, and Vision Insurance
</li>
<li>
Maternity and Paternity Leave
</li>
</ul>
Logistics:
<ul>
<li>
This is a full-time position working out of our Austin, TX office 2 days a week
</li>
<li>
Compensation is based on experience
</li>
</ul>
At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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Aakr52gxkr

<h3>Job Description</h3>
MW Partners is currently seeking a Technical Support Engineer to work for our client who is a global leader in multimedia and creativity software products.
Responsibilities and duties:
<ul>
<li>Become an authority in Marketo Engage technology and apply it to our customers' business processes</li>
<li>Meet case management Service Level and Customer Satisfaction targets</li>
<li>Communicate clearly and accurately with customers on a variety of complex situations, while being passionate about the customer's success</li>
<li>Ensure timely and complete resolution of technical challenges and business issues; collaborate with internal teams as the need arises and align customer expectations</li>
<li>Establish relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end to-end success</li>
<li>Share standard methodologies with team members; inspiring change and efficiency by chipping in to help maintain the knowledge base</li>
<li>Serve as a domain expert (SME), in specific functional and technical areas of the Marketo technology.</li>
</ul>
Requirements:
<ul>
<li>Relevant BA/BS degree in a related field or 2 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment.</li>
<li>Experience providing direct support to external customers by phone, electronically, and face-to-face</li>
<li>Demonstrated experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications</li>
<li>Exceptional organizational skills: ability to prioritize, manage, and complete tasks multi-functionally</li>
<li>Superb communication skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.</li>
<li>The ability to navigate complicated situations in a professional manner</li>
<li>Experience in one or more of the following additional areas a plus: Database technology (SQL, MySQL); Web technology (HTML, JavaScript, CSS, XML, PHP); CRM technology (Microsoft Dynamics, Salesforce)</li>
<li>Familiarity with SaaS solutions a plus </li>
</ul>
For a confidential discussion or to find out more, contact Nitin Kuntiya on (909) 206-2199 or apply now.

<h3>Job Description</h3>
Technical Support Engineer
A LITTLE ABOUT US: CADimensions, Inc. strives to be the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. CADimensions likes to do business and build relationships with the value of CADLIFE in mind. Our CADLIFE culture guides each Employee to provide a best-in-class Customer experience. We are Dedicated to the success of our team and those they serve. This commitment compels us to always act with Integrity and make sure we bring our best Attitude to every interaction. We are Loyal to our employees and customers as we create the world of tomorrow together as Family every step of the way. 
Summary
This is a remote, full-time position. Reporting to the Technical Support Manager, you will be responsible for, resolve incoming support requests from clients, by providing comprehensive and timely solutions to questions/issues. Our normal hours of service are 8:00am to 5:00pm EST. 
In this role, you should expect to: 
<ul>
<li>Answer technical support calls, chats, and emails regarding the SOLIDWORKS product portfolio</li>
<li>Provide best practices recommendations based on customer needs</li>
<li>Prioritize and schedule support tickets to ensure a timely response</li>
<li>Be a thorough, detail oriented, quick-on-their-feet, outside-of-the-box thinkers who will act as the customer’s partner</li>
<li>Partake in knowledge sharing activities, publishing technical marketing videos, supplying technical presentations, and reviewing documentation</li>
<li>Obtain relevant certifications in the SOLIDWORKS and 3DExperience portfolio of products</li>
</ul>
Why do you fit in at CADimensions? Because you have: 
<ul>
<li>3-4 years of full time 3D CAD experience</li>
<li>Strong independent troubleshooting and problem resolution skills</li>
<li>You enjoy being challenged to find solutions to a problem</li>
<li>Understanding of Microsoft Windows, PC hardware, and basic computer functionality</li>
<li>Exceptional communication, organization, and follow-up skills</li>
<li>Friendly, helpful attitude toward customer success</li>
</ul>
Bonus points if you have:
<ul>
<li>Associate’s or Bachelor’s Degree in Mechanical Engineering/Technology or related time in the field. </li>
<li>Knowledge of SOLIDWORKS family of products</li>
<li>Experience with other CAD platforms such as Fusion 360 or Onshape</li>
</ul>
Benefits: 
CADimensions, Inc. offers competitive wages and a total benefits package that includes company paid medical insurance options, optional dental and vision, 401k matching, paid time off and work from home flexibility

Salary Range - 40,000-55,000 annually

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