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Complex Business and Solution Architect (CBSA), IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted). Lead a team of solution consultants for complex programs. Develop and integrate comprehensive solution architectures, including estimations and integration across various brands and suppliers. Document and provide input to integrated program plans showcasing cross team functional and technical dependencies. Create and audit staffing plans and build integrated complex RACI (Responsible, Accountable, Consulted, and Informed) management documents to assign complex programs task ownership. Provide strategic direction, business advice, and coaching as a subject matter expert in business and solution architecture for complex deals. Ensure assigned programs technical viability, deliverability, and compliance with data privacy regulations and industry-specific laws and deliver solutions that align with client expectations and optimize value. Develop delivery and governance model and overall project, deployment, and resource plan and define support model/locations. Work with Pricing and/or Commercial management to ensure significant Commercial principles are supported by the Solution. Ensure the solution integrates end-to-end across all Brands from a functional and non-functional and overall program management perspectives. Utilize: Business/Solution Architecture, Agile Methodology, Program/Project Management, SAP Cloud, Salesforce, Amazon Web Services, Celonis. Required: Bachelor's degree or equivalent in Business Administration, Computer Science, Management Information Systems, Engineering or related and five (5) years of experience as a Solution Architect, Application Consultant or related. Five (5) years of experience must include utilizing Business/Solution Architecture, Agile Methodology, Program/Project Management, SAP Cloud, Salesforce, Amazon Web Services, Celonis. $189,520.44 to $220,000.00 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference AV121 in the subject line.

Complex Business and Solution Architect (CBSA)

Marion County Health &amp; Human Services is looking for an adaptable, collaborative, and experienced Program Manager who will assist the department in achieving its mission: To create a safe and welcoming environment where all people can access high quality health and human services and are supported to achieve their highest level of health. This position is responsible for oversight and support of our Youth and Family Service (YFS) array which includes outpatient mental health, peer delivered services, wraparound, EASA and intensive services.
The ideal candidate will have experience supporting high performing, diverse teams and making data-driven decisions that support our department mission. A commitment to excellent clinical quality to the population we serve and ability to maintain high fidelity programing.
For those relocating from outside of Oregon, we provide the following relocation package*:
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency</li>
</ul>
* Requires a 2-year employment commitment.
GENERAL STATEMENT OF DUTIES Provides leadership and manages the planning, development, support and delivery of efficient and high-quality mental health, behavioral health or health administration services with a broad scope of authority and responsibilities within multiple small to mid-size related service areas or one or more large programs. Responsibilities include supervision of other supervisory staff, program staff as well as financial and operational performance of the service(s) and program(s).
SUPERVISION RECEIVED Works under the general supervision of a Health Department Division Director who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.
SUPERVISION EXERCISED Exercises full supervision for supervisory, professional, technical and support staff. May also supervise interns and volunteers.
Typical Duties - Duties include, but are not limited to the following
Program Development &amp; Management Provide program development and management/oversight of a diverse group of programs and teams. Program oversight includes the details of the programs, including contracts and deliverables, and the goals, values, and objectives of the programs, to ensure high-quality service delivery.
<ul>
<li>Develop performance management systems and set metric benchmarks to ensure accountability and monitor program effectiveness and efficiency.</li>
<li>Develop, implement, and ensure agency policies and procedures. </li>
<li>Execute action plans to address departmental priorities, goals, and objectives. </li>
<li>Analyze complex, sensitive issues and situations; identify and implement solutions that support the division's priorities, goals, and policies. </li>
<li>Manage complex, highly visible, and time-sensitive projects. Strategically problem solve; identify quality gaps, set quality outcome measures and benchmarks, design/implement/monitor/modify operational plans to achieve desired outcomes. </li>
<li>Serve as a policy advisor to executive leadership to formulate recommendations, policy decisions and strategic action plans, and participate in long-range agency planning and development.</li>
<li>Collaborate and provide back-up and support to other programs of the Behavioral Health Division with an eye toward reducing barriers and treating the whole person.</li>
</ul>
Leadership Provide leadership to the Clinical Supervisors, and Program Supervisor and teams in YFS. Leadership includes adherence to department mission, values, and policies, with a focus on staff and supervisor development and high-quality service provision. Leadership occurs both by action and example.
<ul>
<li>Use best practices to develop, empower, and support employees and supervisors. Create and reinforce a positive workplace culture, engage supervisors and staff to evaluate the needs of the workforce and provide professional development opportunities. </li>
<li>Model to supervisors and support supervisors to prioritize, assign, review, and give feedback to employees about their work; provide guidance to employees on their assigned job duties; delegate work to enhance employee growth, success, and sense of achievement; coach new and seasoned employees to increase their knowledge and skills; facilitate conflict resolution. </li>
<li>Coach and support new supervisors to build leadership skills and confidence that enhances the program and organizational culture. Review supervisors work for completeness, accuracy, quality, and quantity. </li>
<li>Provide regular feedback on performance to supervisors and their employees. Use reports and data to provide transparent, data-driven feedback on outcomes and performance measures. Assist the supervisors to use data in a similar way with their teams. </li>
<li>Conduct regular meetings with supervisors to assign priorities, discuss work progress and operational policy direction. </li>
<li>Partner with the Human Resources Department to assure that appropriate and timely actions are taken to maintain and support employees through equal opportunity recruitment, hiring, merit reviews, resolving grievances, progressive discipline, training, and providing a safe and supportive work environment. Investigate and respond to employee relations issues; maintain</li>
<li>knowledge of collective bargaining agreements and laws/rules/policies that govern personnel matters. </li>
<li>Advance workforce clinical quality, address systemic disparities; consider and appreciate multiple perspectives, backgrounds, and values, integrating them throughout the organization, and create opportunities to effectively achieve organizational goals corresponding to workforce quality and representation to the population served.</li>
<li>Promote respect, cultural humility, positive work environment, healthy conflict resolution and support cooperative relationships within the program, department, county and community.</li>
</ul>
Community Partnerships The YFS Program Manager is responsible to build and maintain collaborative community partner relationships with key stakeholders including Oregon Health Authority, CCO, schools, Early Learning Hub and Salem Health.
<ul>
<li>Collaborations should be focused on breaking down barriers and silos with an eye toward whole person-centered care, trauma-informed practices, and behavioral health access for all.</li>
<li>Build positive relationships and collaborate with internal leaders and external stakeholders. </li>
<li>Represent the Marion County Behavioral Health Division by participating in meetings, committees, and Board sessions as assigned by the Division Director. </li>
<li>Program development opportunities should include input and opportunities for collaboration with community partners.</li>
<li>Create regular opportunities to identify existing strengths and gaps in existing service delivery system.</li>
</ul>
Budget, Contract and Grant Management Provide expertise, oversight and support of grant application and implementation, contracts, and budget, including required outcomes.
<ul>
<li>Review expenditures for all YFS programs and support YFS supervisors to regularly review and analyze program budgets. </li>
<li>Work with Administrative Services budget analyst to prepare budget requests by projecting resource needs and preparing required documentation. </li>
<li>Provide advice and input on the division's budget to the Division Director. </li>
<li>Maintain knowledge of financial contract requirements/deliverables and ensure that these are timely fulfilled.</li>
<li>Work with the Behavioral Health Operations Team to research and applies for grants and other funding/revenue sources to finance services provided in programs.</li>
</ul>
Quality Assurance and Program Development Supports supervisors and ensures that data drives decision making, alongside adherence to department mission and values, trauma-informed and person-centered care, and evidence-based practices.
<ul>
<li>Use data, client, and community input to inform decision-making and design actionable solutions to challenges, optimizing the services and supports provided by the division.</li>
<li>Work with Behavioral Health Operations Team and Quality Assurance Coordinator to assess program-level performance and quality gaps; initiate continuous quality improvement projects; make data-driven program development recommendations to the executive leadership team.</li>
</ul>
Response Level 1: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Due to regular assignment, employee may be assigned a leadership role in the provision of essential services or response functions. Staff at this response level must complete Incident Command System 100, 700, 200, and 800 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING
<li>Possession of a master's degreein a social science field, and five (5) years of responsible, professional experience in the mental health system, including three (3) years in a supervisory capacity; OR</li>
<li>Any satisfactory equivalent combination of education, training and/or experience relevant to the position. </li>
NECESSARY SPECIAL REQUIREMENTS
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment.</li>
<li>Selected applicants will be required to provide college transcripts at interview.</li>
<li>Must pass a criminal history background investigation; however, conviction of a crime may not necessarily disqualify an individual for this classification.</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>Must possess and maintain proof of personal automobile liability insurance, at a minimum, in the amount required by Oregon Law (ORS Chapter 806) as may be required to utilize personal vehicle.</li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>This assignment is not represented by a union.</li>
<li>This is a full-time position, which is not eligible for overtime. </li>
<li>Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES Comprehensive knowledge of principles, methods and techniques of designated health service fields, related to mental health, behavioral health, addictions, developmental or intellectual disabilities. Including principles and practices in treatment, service delivery, research methodologies, data collection and statistical analysis.
Thorough knowledge of principles in related health services; State of Oregon Administrative Rules related to specialized health service areas; public health administration; health integration practices; supervision and performance management; leadership, wellness, team dynamics and staff development; program planning and budgeting, fiscal management; organizational processes and design; budget and grant preparation and administration; care coordination and recovery-based treatments.
Skills to negotiate, compromise, facilitate, problem solve and provide conflict resolution; coach, mentor and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.
Abilities to perform independently in a fast paced, team based environment; effectively provide leadership, guidance and delegate to individuals and teams; lead and supervise other supervisory staff; interpret and apply pertinent provisions of federal, state and county statues, rules and regulations related to the program services overseen; oversee service planning, coordination, utilization of resources, promote intended goals and outcomes; direct continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public. 
PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; lifts, pushes, and pulls up to 5 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12-pt. font; and hears a normal level of speech.
Additional Information and/or Attachments
We offer the following retention bonus, prorated based on FTE:
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
<li>$3,000 bonus after twelve months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
<ul>
<li>Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303</li>
</ul>
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
For a summary of benefits, click here. For a complete and detailed overview of the benefits package for management and supervisory employees, click here, and select Management Benefits from the left menu or Management Employees from the page links. 
Benefits are defined based on position and are approved by the Marion County Board of Commissioners.

Program Manager - Youth and Family Services - Relocation Offered

Deputy Director, Regulation, Policy &amp; Research (Inclusive Financial Systems)
Locations Seattle, WA London, UK
Time Type Full time
Posted On 4/4/2024
Job Requisition ID B020227
The Foundation We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we're committed to creating an environment for you to thrive both personally and professionally.
The Team Division Summary: Global Growth and Opportunity The Foundation partners with people and organizations worldwide, through grant making, to tackle critical problems across various program areas and divisions. Our Global Growth &amp; Opportunity (GGO) Division focuses on creating and scaling market-based innovations to stimulate inclusive and sustainable economic growth.  GGO focuses on the areas of Agricultural Development, Global Education, Inclusive Financial Systems (IFS), Nutrition, and Water, Sanitation and Hygiene (WSH). We believe that people are poor because markets do not work for them, and we promote innovative products and policies that can break down barriers to economic opportunity, help people lift themselves out of poverty, and deliver sustainable and inclusive growth that benefits everyone.
The Team: Inclusive Financial Systems The Inclusive Financial Systems (IFS) team believes that valuable, low-cost financial products have the potential to offer a pathway out of poverty, and that digital financial systems can enable the private sector's delivery of such products to the poor sustainably and at scale. IFS supports the buildout of inclusive digital financial services (DFS) systems in low- and middle-income countries (LMICs) by (i) enabling the right policy and regulatory environment, (ii) supporting the implementation of inclusive instant payments systems, (iii) driving scale and economic sustainability by promoting pro-poor use cases; and (iv) closing the gender gap in the usage of formal financial products.
Position Summary While financial service providers ensure the last-mile delivery of financial services, their ability to serve unbanked population segments hinge on whether policymakers, regulators, and commercial providers adopt evidence-based interventions which have been proven to expand the poor's access to digital financial tools. The Deputy Director, Regulation, Policy &amp; Research will lead a team which seeks to (1) support regulators in LMICs to develop inclusive financial regulations; (2) protect DFS consumers by equipping supervisors with policy guidance and technology tools which enable them to mitigate consumer risks; (3) support regulators in expanding healthy access to productive credit markets; 4) generate evidence which informs decision-makers in LMICs; and 5) ensure the IFS strategy and programming reflects the latest research and data.
This is a full-time role with comprehensive benefits package (<a href="https://apptrkr.com/get_redirect.php?id=5160608&amp;targetURL=https://www.gatesfoundation.org/about/careers/benefits" target="_blank">https://www.gatesfoundation.org/about/careers/benefits</a>) and can be located in our headquarter office in Seattle, WA, or London, UK. Relocation assistance and employer Visa support are available for individuals requiring those to consider this opportunity.
What You'll Do
<li>Serve on the IFS Leadership Team and Investment Committee, informing overall IFS team strategy and grant making.</li>
<li>Manage and cultivate a cohesive, high-impact team which leads the IFS team's Regulations, RegTech &amp; Consumer Protection, Research &amp; Measurement, and Strategic Partnerships portfolios.</li>
<li>Lead the development, implementation, and refinement of these IFS team strategies.</li>
<li>Cultivate a high-impact grant portfolio and partner ecosystem to advance the IFS team strategy, with a strong focus on regional partners in South Asia and Sub-Saharan Africa. </li>
<li>Represent the foundation to external constituencies. This could include formal and informal presentations, attending conferences, sitting on working groups, and holding board seats as appropriate.</li>
<li>Write and produce briefings, reports, email updates, and other materials to inform foundation leadership.</li>
<li>Serve as a point of contact on IFS issues for internal and external collaborators, working within the complex matrix-style organization across the foundation.</li>
<li>Conceptualize and manage high impact partnerships and coalitions to advance the IFS team agenda.</li>
<li>Provide clear, concise, and insightful written analyses and recommendations for investments and team strategy. </li>
<li>Ability to travel up to 20% domestically and internationally.
Your Experience We are looking for a recognized global professional with deep expertise in policy and regulation (ex. Country Central Bank) of financial markets in low- and middle-income countries. Additional knowledge and skills include:
</li>
<li>Understanding of the key issues driving the growth of financial inclusion, as well as barriers impeding progress. </li>
<li>Understanding of financial and data regulation and supervision, ideally including experience regulating and supervising financial institutions in LMICs or engaging directly with financial regulators and policymakers in LMICs. </li>
<li>Understanding of supply side and demand side barriers and opportunities for women's financial inclusion.</li>
<li>Experience interpreting academic evidence and translating that evidence to inform financial inclusion policy.</li>
<li>Understanding how credit markets work, and the policies and regulations which can foster healthy access to productive credit. </li>
<li>Understanding the technologies and policies needed to support data regulation.</li>
<li>Understanding of key financial consumer protection issues faced by LMIC consumers</li>
<li>Understanding how investments in financial inclusion can advance a range of development objectives, including social protection, domestic resource mobilization, and women's economic power.</li>
<li>Excellent strategic thinker and strategy development experience.</li>
<li>Demonstrated ability to organize/prioritize work and meet deadlines within a fast-paced environment with multiple and competing demands.</li>
<li>Innovative thinker who is hands-on and willing to go as deep or broad as necessary to achieve outcomes.</li>
<li>Excellent manager, with a track record of building cohesive and high-impact teams.</li>
<li>Demonstrated ability to question and challenge colleagues in a constructive manner.</li>
<li>Excellent verbal and written communication skills, able to effectively synthesize. information to reach diverse audiences and create consensus.</li>
<li>Deep commitment to development issues.</li>
<li>High standards of personal integrity.</li>
<li>Advanced degree preferred in public policy, law, business, international relations, development or a related field with 15+ years experience in financial inclusion or related fields (preferably with a mix of service in the public and private sectors).
The salary range for this role is $229,100 to $355,200 USD. We recognize high-wage market differences where our offices are located, in Seattle, WA &amp; Washington D.C. The range for this role in these locations is $249,600 to $386,900 USD. As a mission-driven organization, we strive to balance competitive pay with our mission and new hires are typically brought into the organization at a salary between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate's job-related skills, experience, and expertise, as evaluated during the interview process.
Hiring Requirements As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.
Candidate Accommodations If you require assistance due to a disability in the application or recruitment process, please submit a request <a href="https://apptrkr.com/get_redirect.php?id=5160608&amp;targetURL=http://forms.office.com/pages/responsepage.aspx?id=ODhrKdVLbEm9S_RW6nQ7dA6ethIGP9NAlRemHliH1cRUNUNENkZROTRQVk1HTDhJMktOTUZLVzE4US4u&amp;web=1&amp;wdLOR=cBC7FD42D-01C7-4C1B-80E3-B29970D716AC" target="_blank">here</a>.
Inclusion Statement We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.
All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.
To apply: <a href="https://apptrkr.com/5160608" target="_blank">https://gatesfoundation.wd1.myworkdayjobs.com/Gates/job/Seattle-WA/Deputy-Director--Regulation--Policy---Research--Inclusive-Financial-Systems-_B020227-2</a>
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Deputy Director, Regulation, Policy and Research (Inclusive Financial Systems)

Program Manager, Sr. (Contracting Compliance)
CalOptima
CalOptima Health is seeking a highly motivated an experienced Program Manager, Sr. (Contracting Compliance) to join our team. The Program Manager Sr of Contracting Compliance will lead the development, implementation and ongoing oversight of the Contracting department's regulatory compliance activities and reporting and be responsible for department policy and procedure updates. The incumbent will be responsible for the oversight of special projects and new initiatives, including items such as drafting, submitting and tracking of CalOptima Board Action Agenda Referrals (COBAR). The incumbent will interface with various levels of staff, other organization departments and external stakeholders. The incumbent will be responsible for all aspects of project lifecycles through implementation, including, but not limited to, the scope, schedule, documentation and reporting, coordination, staff education and training, resource development, quality controls, ongoing monitoring and oversight. The incumbent will be accountable to identify and report issues of compliance to the Director of Contracting and Manager of Contracting and will develop and recommend solutions and corrective actions to ensure the Contracting department complies with all internal and regulatory requirements. The incumbent will be the subject matter expert who will create, recommend and/or implement department policies and processes, including, but not limited to, developing necessary corrective actions plans identified by Compliance and/or the Director of Contracting, and may be asked to serve as the content and technical adviser to operations and various business owners. 
Position Information:
<ul>
<li>Department: Contracting </li>
<li>Salary Grade: M - $85,000 - $141,086 </li>
<li>Work Arrangement: Partial Telework 
**This position is eligible for telework in California.** </li>
</ul>
Duties &amp; Responsibilities:
<ul>
<li>85% - Program Support
<ul>
<li>Keeps current on the local, state and federal requirements and identifies issues that may impact department policies, processes, resources and tools.</li>
<li>Collaborates with the Regulatory Affairs and Compliance department to implement program requirements and update policies and procedures pursuant to obligations imposed by the Department of Health Care Services (DHCS) All Plan Letters and Regulatory Memos.</li>
<li>Researches and analyzes regulatory and legislative mandates and updates policies to ensure department compliance.</li>
<li>Collaborates with the Director of Contracting, Manager of Contracting and other department staff in drafting, coordination and submission of department COBARs.</li>
<li>Completes program project plans.</li>
<li>Coordinates with Provider Relations and other departments for the review of and update to the CalOptima Health Provider Manual for all lines of business, as applicable.</li>
<li>Coordinates internal discussions and resources to ensure operational decisions and needed deliverables are addressed timely and appropriately.</li>
<li>Identifies operational problems or issues, develops resolutions and ensures adherence to program work plans and short- and long-term objectives.</li>
<li>Develops and presents operational, programmatic or other presentations to management as needed.</li>
<li>Oversees, organizes and tracks numerous and diverse activities, timelines and issues.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Ensures compliance with program rules and requirements, as well as work plans and identified tasks. - (Essential)
</li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Acts as a liaison with internal CalOptima Health departments during regulatory or internal audits.
</li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
Minimum Qualifications:
<ul>
<li>Bachelor's degree in public health, business administration, business management or related field required.</li>
<li>4 years of experience working with health care delivery systems or in a public agency serving health care related populations required.</li>
<li>An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Master's degree in public health, business administration, business management or related field.</li>
<li>Project Management Professional (PMP) certificate.</li>
<li>Direct project management experience.</li>
<li>Experience working within contracting and/or provider relations.</li>
</ul>
Required Licensure / Certifications:
<ul>
<li>N/A</li>
</ul>
Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
Physical Requirements (With or Without Accommodations):
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
Work Environment:
If located at the 500, 505 Building or a remote work location:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
If located at PACE:
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
If located in the Community:
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto — "Better. Together.” — is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! 
About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=5169612&amp;targetURL=https://alliantbenefits.cld.bz/24caloptimacabenguide" target="_blank">2024 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 19, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. 
The selection process may include, but is not limited to, a skills assessment, phone screen and interview.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.
Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.
CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.
CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
To apply, please visit: <a href="https://apptrkr.com/5169612" target="_blank">https://jobs.caloptima.org/jobs/program-manager-sr-contracting-compliance-505-city-parkway-california-united-states</a>
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jeid-8c1ab66dab497340b6a5d59a0164482c

Program Manager, Sr. (Contracting Compliance)

About the Role:
The Falcon Fusion team delivers a SaaS based workflow automation platform used by our customers to optimize and automate security investigation and remediation tasks. The team owns many backend components and micro-services, APIs and various frameworks to provide an easy-to-use, extensible and modern platform. The goal of the product and platform is to deliver out-of-the-box functionality as well as allowing partners and developers to extend the platform seamlessly. We are looking for a manager to own and deliver parts of the platform and product. 
What You'll Do:
<ul>
<li>
We are a fast growing team - attract, hire and develop the team continually
</li>
<li>
Move our product mission forward - partner with multiple stakeholders to develop strategy, technical and product roadmap, plan and execute the roadmap.
</li>
<li>
Be a champion of high code quality, architectural designs and scalable and resilient systems
</li>
<li>
Lead by example about customer and product focus
</li>
</ul>
What You'll Need:
<ul>
<li>
8+ years of experience architecting, designing, and developing multiple software products/releases, preferably in SaaS delivery model
</li>
<li>
4+ years of experience Managing teams of 6+ individual contributors reporting to you and delivering multiple major milestones of products
</li>
<li>
Experience building scalable distributed systems running in public and/or private cloud environments
</li>
<li>
Knowledgeable of REST, API design patterns and microservices
</li>
<li>
Experience in software extensibility through SDKs/plugin/apps, developer/partner ecosystems
</li>
<li>
Container orchestration technologies and deployment models, modern CI/CD based delivery of software
</li>
<li>
BS/MS in Computer Science or related field
</li>
<li>
Familiarity with any or some of tech stack and languages: Java, Golang, No-SQL databases, Apache kafka, caching technologies like Redis, authN/AuthZ
</li>
</ul>
#LI-IL1
#LI-OC1
#LI-Remote

Sr. Manager, Engineering, Workflow Automation Platform (Remote)

About the Role:
CrowdStrike is seeking an Engineering Manager for its Data Platform -  Distributed Graph Storage Systems team. This role is responsible for leading the development of the next-generation security platform for CrowdStrike which include an application and service delivery platform, massively scalable distributed data storage and replication systems, and a cutting-edge search and distributed graph system. You will own driving the technical strategy and roadmap for building and maintaining core components, enabling other internal teams to create customer facing features. As the company grows and gets new customers, you will be instrumental in hiring, retaining and growing a team of world class engineers. You need to have hands-on experience in building cloud solutions, leading people and projects. You need to work closely with product management to understand customer requirements and cross functionally with peers and senior leadership to deliver innovative products that can scale with increased demand. We are a remote-first company so you must bring your excellent verbal and written communication skills to bear when you are working with your engineering teams and cross-functional teams across the globe. It is not necessary for this role to have prior security industry experience.
What You'll Need: 
<ul>
<li>
A demonstrated track record of building a strong core engineering team and engineering team management
</li>
<li>
10+ years of software engineering experience in all phases of a software development lifecycle
</li>
<li>
3+ years of hands-on management experience leading engineering teams
</li>
<li>
A solid grounding in the technology of at least one cloud environment (AWS, Azure, GCP)
</li>
<li>
Broad grounding in all aspects of distributed systems development: understanding of distributed systems concepts and API development
</li>
<li>
Solid design and problem-solving skills with a demonstrated passion for engineering excellence, quality, security, and performance
</li>
<li>
MS in Computer Science or related field, or equivalent work experience
</li>
<li>
Proven track record of building, operationalizing, and maintaining highly scalable systems
</li>
</ul>
Bonus Points:
<ul>
<li>
Exposure to/experience with cybersecurity and intelligence
</li>
<li>
Experience in Golang and/or container and container orchestration technologies
</li>
<li>
Prior experience working with Graph databases
</li>
<li>
Experience with hybrid cloud environments (cloud and data center)
</li>
<li>
Exposure to container orchestration technologies
</li>
</ul>
#LI-AJ1 
#LI-OC1
#LI-Remote

Engineering Manager, Distributed Graph Storage Systems (Remote)

Registered Nurse (RN) Home Care
Join a team that’s as passionate about patient care as you are! We’re looking for Registered Nurses (RN) with Ventilator, G Tube and Tracheostomy experience in the Las Vegas, Henderson and North Las Vegas area to serve the needs of our patient’s.   **SIGN ON BONUS AVAILABLE**  
***Bonuses, Flexible Schedules, Weekly Pay ***
Create your own flexible schedule with same-day or weekly pay.
Responsibilities: 
<ul>
<li>
Qualified nurses must possess critical thinking skills, decisive judgment, and the ability to work with minimal supervision in a fast-paced environment. One year experience in infusion nursing, and home health experience preferred.
<ul>
<li>Provides in home infusions as defined within the scope of practice by the Nurse practice act. Provides quality care to patients requiring intravenous therapy in home or in an alternate setting. </li>
<li>Administration and self-administration teaching of specialty pharmacy infusion therapies to patients with rare, chronic, and acute diseases in the home setting, infusion suites or physician office.</li>
<li>Expert in accessing, and maintaining SPC/PIV, CVAD (PICC/Midlines, implanted ports), SCIG, phlebotomy. Follows proper infection control measures.</li>
<li>Infusion of IVIG, SCIG, Alpha 1 anti-trypsin products, Biologic Response Modifiers, and enzyme replacement products in the home setting. Administration and training of injectables to patients in the home care setting.</li>
<li>Coordinates the planning for delivery of nursing care with the Director of Nursing and administers appropriate clinical decisions in the delivery of patient care. Proactively updates client/patients’ POC, health changes, and other related incidents.</li>
<li>Demonstrates knowledge of age-specific differences in the patient population including physiological and developmental differences unique to each group.</li>
<li>Ensures safe care to patients; adheres to all policies, procedures, and standards, including time management, supply management productivity and quality of service</li>
<li>Willingness to travel within assigned geographic region. Flexibility to work alternate shifts on short notice and can be on call for field visits as determined by business needs.</li>
<li>Administers CPR and other emergency procedures, as necessary.</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>Licensed as a Registered Nurse through the State Board of Nursing.</li>
<li>Home health experience preferred.</li>
<li>Minimum of two years medical surgical or critical care/ER experience.</li>
<li>Minimum of one-year recent infusion experience.</li>
<li>Proof of current PPD, current CPR – hands-on class required.</li>
</ul>
Who We are at NurseCore
NurseCore is more than an agency, we’re a family. We take great pride in the compassionate nature of our leadership team and the development opportunities offered to our nurses and caregivers. Our team works locally in each city and surrounding areas to make lasting partnerships with both facilities and caregivers that improve the lives of those within their communities. We would love for you to work with us and build a lasting relationship.
Why NurseCore?
Our health professionals are the heart of NurseCore. That’s why we are happy to offer you competitive pay, benefits, a mobile app for timesheets, and access to our elite 24/7 caregiver support staff.
NurseCore provides benefits including health insurance and immediate employment and income verification through Equifax.
Some agencies and mobile apps contract (1099) staff. We employ (W2) our health professionals providing them coverage under our liability insurance, employer-paid taxes, overtime, and holiday pay*. We aim to assure you the best working and PRN experience with the least amount of risk.
NurseCore is made exceptional by our commitment to founding principles of professional and compassionate nursing services and leadership. To keep to our promise of quality and professionalism, we require all our applicants consent to a background check, and drug screen.
#RN-LPN
#INDP

Registered Nurse (RN) Home Care

<h3>Job Description</h3>
Salary: 
Service Delivery Manager
 BUSINESS UNIT: ConstructEdge
FUNCTION: Managed Services
REPORTS TO: CIO
CLASSIFICATION: Exempt
LOCATION: Cedar Rapids, IA 
EDUCATION: Bachelor’s Degree and IT Related Certifications preferred
EXPERIENCE: 5+ years’ Experience in related field
 Who We Are Looking For
CCR builds and delivers innovative technology solutions and products for partners local and across the globe. 
We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision.  Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.  
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. As a Service Delivery Manager, this role will be critical in ensuring the smooth operation and delivery of products and services to our clients. Additionally, this role will be responsible for managing client escalations, overseeing service delivery processes, and ensuring that service level agreements (SLAs) are met or exceeded. Working closely with both internal teams and clients, acting as the primary point of contact for all service-related escalations, providing leadership and direction to ensure the highest levels of customer satisfaction.


What You’ll Accomplish and Experience
<ul>
<li> Plan, implement, and oversee the delivery of IT services to clients, including network management, infrastructure support, security, data backup, and disaster recovery</li>
<li> Monitor service performance metrics and KPIs, identifying areas for improvement and taking proactive measures to address issues </li>
<li> Develop and maintain vendor management, licensing agreements, budgeting, invoice and audits</li>
<li> Proficient in cultivating strong relationships with both clients and vendors, employing adept negotiation skills when necessary.</li>
<li> Monitor and analyze the performance of IT systems, networks, and applications to proactively identify issues and implement necessary improvements or upgrades</li>
<li> Develop, maintain and oversee documentation, including SOPs, technical guidelines, and knowledge base articles, to ensure efficient service delivery and knowledge sharing within the team</li>
<li> Responsible for leading both Service Delivery and NOC teams: coaching, developing, performance management, hiring and delivering exceptional service</li>
<li> Coordinate with cross-functional teams, including sales, operations, and technical support, to ensure seamless delivery of services to clients.</li>
<li> Proficiency in project management methodologies and tools will help you effectively plan, execute, and monitor projects within the allocated time and resources</li>
<li> Stay updated on industry trends and best practices related to service delivery and how it relates to the business</li>
<li> Generate creative solutions and approaches to issues and organizational processes</li>
<li> Perform other duties as assigned</li>
</ul>
Desirable Previous Experience
<ul>
<li> Proficient in using ticketing systems to log, assign, and monitor support tickets, ensuring timely resolution and maintaining service level agreements (SLAs)</li>
<li> Ability to extrapolate data and make business decisions</li>
<li> Proficient in Incident Management- familiar with ITIL (Information Technology Infrastructure Library) best practices and be able to effectively prioritize and resolve incidents based on their impact and urgency</li>
<li> Excellent customer service skills, including strong communication, patience, and empathy, to effectively address concerns and provide satisfactory solutions</li>
<li> Proven leadership in problem solving and analysis that can be applied across all types of business problems</li>
<li> Solid organizational skills including attention to detail and multi-taking skills</li>
<li> Proficiency in tools such as Microsoft Excel or data visualization to generate reports and analyze support data to identify trends, areas for improvement, and make data-driven decisions</li>
<li> Develop and maintain strong relationships with clients, acting as a primary point of contact for their IT needs, and ensuring their satisfaction with the services provided</li>
<li> Willingness to be a flexible team player adapting to priorities as needed</li>
<li> Associate degree in Network/LAN Administration or CompTIA Network +</li>
<li> Strong understanding of various IT systems, hardware, and software. This includes knowledge of operating systems (Windows), networking concepts, servers, databases, and troubleshooting methodologies</li>
<li> Intermediate understanding of IP sub netting and routing</li>
<li> Advanced understanding of Windows servers including Active Directory, DNS, DHCP, Group Policy, Print management and Exchange</li>
<li> Advanced understanding of various Windows client operating systems</li>
<li> Advanced understanding of hardware, application software, email, remote access, networking, and printers</li>
<li> Understanding of security principles, including user access controls, data protection, antivirus software, firewalls, and security incident response</li>
</ul>

Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA.  Our achievements include: 
<ul>
<li> Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.</li>
<li> Nationally recognized as “Great Place to Work” – 8 years in a row</li>
<li> 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America</li>
<li> 7-year consecutive top 100 listing on MSPMentor 501 internationally</li>
<li> Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)</li>
<li> Finalist or Winner from Technology Association of Iowa for the following:
<ul>
<li> IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)</li>
<li> Top Growth Company of the Year (2017)</li>
<li> Best User of Technology (2015)</li>
<li> Technology company of the year (2022,2015, 2014, 2013)</li>
</ul>
</li>
</ul>

Learn more about CCR and our values: <a href="https://ccr.net/about-us/" target="_blank">https://ccr.net/about-us/</a>
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short &amp; long term disability and life insurance and lots of development opportunities to help you grow your professional career. 
Learn about our culture: <a href="http://reviews.greatplacetowork.com/circle-computer-resources-inc" target="_blank">http://reviews.greatplacetowork.com/circle-computer-resources-inc</a>.

Service Delivery Manager

<h3>Job Description</h3>
WHO WE ARE
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel &amp; manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&amp;D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit <a href="http://www.knapp.com" target="_blank">www.knapp.com</a>.
WHAT YOU GET TO DO
The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The Service Delivery Manager will provide monthly reports to the customers that summarize all incidents, changes, trends, etc., from the previous month. Further, the Manager will conduct monthly conference calls with the Customer and IT Service Engineer, Service Performance, and IT departments to address questions and concerns.
<ul>
<li>Provide monthly reporting, to include:
<ul>
<li>Summary of incidents and problems</li>
<li>Implementation of outstanding changes to past events and any unpredicted events</li>
<li>Brief description of priority 1 and 2 incidents:</li>
</ul>
</li>
<li>Description of solution times</li>
<li>Protocol of the last review</li>
<li>Review of service level evaluation
<ul>
<li>Trend reports of incident development:</li>
</ul>
</li>
<li>Graphical location of incidents and number of issues</li>
<li>Resolution of outstanding incidents</li>
<li>Average solution time
<ul>
<li>Change reports:
<ul>
<li>List of executed and upcoming changes</li>
</ul>
</li>
</ul>
</li>
<li>Provide annual reports of past years incidents, to include:
<ul>
<li>Protocol of the last annual review meeting</li>
<li>Reports of the past year </li>
<li>Review service level evaluations</li>
<li>Service credits</li>
</ul>
</li>
<li>Monitor and support software development with small-scale projects</li>
<li>Work with customers and address their requests by phone and e-mail</li>
<li>Responsible for problem management </li>
<li>Create customer reports </li>
<li>Coordinate release updates </li>
<li>Manage quality control of release updates</li>
<li>Identify and tackle open issues, maintain “to-do” lists in cooperation with the Account Manager </li>
<li>Consult with customers</li>
<li>Monitor incident management </li>
<li>Create management summary reports</li>
</ul>
WHAT YOU HAVE
<ul>
<li>Technical qualifications (technical college, senior technical college, technical university degree, or comparable practical experience) </li>
<li>Databases and SQL</li>
<li>Knowledge of C++ and Java </li>
<li>Written and spoken command of English (German or other languages are an advantage) </li>
<li>MS Office skills </li>
<li>Basic knowledge of automation technology with willingness to learn more about our products, systems, and processes</li>
<li>Solution-oriented and innovative</li>
</ul>
Working Conditions and Environment:
<ul>
<li>Overtime as required by work</li>
<li>Occasional travel may be required up to 25%</li>
<li>Professional office etiquette is required at all times</li>
<li>Authorization to work in the U.S.</li>
<li>Passport or ability to obtain a passport</li>
<li>Physical requirements may include:
<ul>
<li>sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading</li>
</ul>
</li>
</ul>
WHAT YOU WILL GET
<ul>
<li>2 remote days per week</li>
<li>Half day Fridays</li>
<li>A beautiful new, state-of-the-art, office complex in Kennesaw, GA</li>
<li>Industry competitive compensation</li>
<li>Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short &amp; Long Term Disability and more!</li>
<li>401k with a very generous employer match and no vesting!</li>
<li>Paid Vacation &amp; Holidays</li>
<li>Profit Sharing</li>
<li>Paid Parental Leave</li>
<li>Subsidized Daycare</li>
<li>Tuition Reimbursement</li>
<li>Pet Insurance</li>
<li>Subsidized food delivery</li>
<li>Monthly celebrations</li>
<li>Quarterly employee events</li>
<li>Corporate Social Responsibility including recycling, sustainability and volunteering</li>
</ul>
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

<h3>Job Description</h3>
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us!
the position
You are responsible for the management of a team of Client Project Managers who are responsible for the timely and successful implementation of new and updated services. Success will be measured via service delivery metrics [KPIs], customer satisfaction [NPS], team management and development, capability, and capacity management, and championing operational excellence via Nitel’s Core Values. You lead with a customer lens, ensuring that the service delivery architectures and infrastructure enable and support the overall customer experience. 
You manage and support your team to complete orders and provide communications as per Nitel’s documented processes and work to continually improve the process. You will address all customer escalations for the team and will work cross-functionally to provide a positive and seamless customer experience. You stay current and relevant with the Nitel product offerings, collaborate with peers across Nitel to identify and implement improvement initiatives, and bring innovative thinking to the team.
your playbook
<ul>
<li>Deliver accurate, timely and relevant updates to key stakeholders regarding implementation issues, key metrics, and customer and/or partner requests.</li>
<li>Maintain a clear view of the team’s assignments and responsibilities to effectively manage workload.</li>
<li>Proactively monitor the team’s performance, create meaningful goals to help direct reports advance along their desired care paths, and provide additional mentorship/training as needed.</li>
<li>Collaborate with internal stakeholders and establish business critical system KPIs and monitor, track, report and modify plans, as appropriate, to deliver high levels of service and support.</li>
<li>Conduct regular service delivery reviews, leveraging operational dashboards and analytics to understand areas of service excellence and service gaps; proactively identifying and implementing appropriate actions to address service gaps.</li>
<li>Develop trusting partnerships with key stakeholders across all business segments.</li>
<li>Serve as an escalation point for critical business service delivery related matters.</li>
<li>Monitor and adjust service delivery processes to ensure service level agreements (SLAs) are achieved.</li>
<li>Proactively solicit and action customer feedback to improve service levels, productivity, and customer satisfaction.</li>
<li>Mentor and grow a team of high-performing client project managers. </li>
<li>Provide guidance and structure for new hires and team training on new products and/or delivery methods</li>
<li>Identify and help drive process improvements and efficiencies, including back-office activities and service delivery via process standardization, process automations, and work centralization.</li>
</ul>
skills you bring to the field
<ul>
<li>Bachelor’s Degree in a related discipline, or equivalent experience.</li>
<li>10+ years of telecom, technology, and related management experience</li>
<li>At least 3 years of experience working with cross-functional teams and staff of all levels including managed service providers.</li>
<li>Excelled Customer skills, demonstrated ability to put customer first, effectively communicate and empathize with customer needs. </li>
<li>Strong business partnership and collaboration skills</li>
<li>Strong servant leadership skills - natural behavior of affiliative, visionary, coaching</li>
<li>Excellent verbal and written communication skills</li>
<li>Proven analytical and decision-making skills</li>
<li>Operational focus with a continuous improvement and innovative mindset</li>
<li>Business acumen/insight</li>
<li>The ability to be a change agent</li>
</ul>
our rally cry
<ul>
<li>Put Customers First</li>
<li>Think as an Owner</li>
<li>Win as a Team</li>
<li>Act with Integrity</li>
<li>Be Better Every Day</li>
</ul>

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