<h3>Job Description</h3>
Salary: 
ABOUT LVT
We’re on a mission to make the world a safer place. LVT (LiveView Technologies) is the world's leader for enterprise and physical security platforms and security data &amp; analytics software. Our solutions are found in every state and across the Fortune 500. We’ve seen tremendous growth over the last few years and need amazing people to help build the future. 

THE OPPORTUNITY
Reporting to the VP of Strategy &amp; Operations (S&amp;O) – and partnering closely with the Head of Service Delivery and the leadership team –  the aim of the role will be to drive, to accelerate, to optimize, and to create a more efficient and effective customer support, implementation, and field service organization. 

We are building this team from the ground up and as one of founding members, you will be a critical player to help us evolve our foundations and build to the next phase of growth..

IN THE FIRST 90 to 120 DAYS, YOU WILL:
<ul>
<li>Develop strong relationships within Service Delivery leadership team, Services Operations, and Field Service teams. </li>
<li>Lead &amp; conduct analysis that will support our planning and investment motion for our post-sales teams. </li>
<li>Build and identify metrics and measurements to drive stronger operational efficiency </li>
<li>Build a reporting suite that quantifies the impact of post-sales programs and highlights areas for improvement. </li>
<li>Partner and inform our Post-Sales tech stack strategy with the leadership, IT Ops, and the S&amp;O team. </li>
<li>Help identify and prioritize initiatives and processes that create deeper operational effectiveness across. </li>
<li>Help drive and optimize the work order management process across our post-sales teams (Technical Support, field service partners).</li>
</ul>

EXPERIENCE &amp; ATTRIBUTES YOU’LL LIKELY HAVE:
<ul>
<li>Dedicated Learning: A minimum of a B.S.</li>
</ul>
<ul>
<li>Role Related Experiences: 3-5+ years of experience in a Service Operations or Field Service Operations role at a growing technology company. </li>
</ul>
<ul>
<li>A Problem-Solving Machine: Deep analytical skills / business acumen, strong technical abilities (Excel/SQL), working GTM tool knowledge (ServiceNow, Salesforce, etc.), and communication skills to drive Director-level conversations. </li>
</ul>
<ul>
<li>
<ul>
<li>No Stranger to Technical Supportor Field Services: Previous hands-on engagement with call routing &amp; real-time operations, second-level escalation pathing, and optimizing work order management for internal and 3rd-party vendors. </li>
<li>A Process Lover: Deep experience in building, implementing, optimizing, and simplifying service teams</li>
</ul>
</li>
</ul>
WHO YOU ARE:

<ul>
<li>A Lifelong Learner: You never stop learning. Your intellectual curiosity drives your growth – no external motivation is required. You see the value of learning about ‘all things.’ You find that understanding how things work and the hidden relationships that exists between topics allows you to create new and innovative solutions. </li>
</ul>

<ul>
<li>A Problem-Solver: You don’t shy away from challenges; you welcome them with open arms. You have a keen strategic mindset that allows you create structure in ambiguity by breaking-down problems to its root-causes, identifying potential solutions, and creating outcomes that take into consideration all potential implications. You are an ultra-structured problem-solver who produces zero-defect analysis that informs your data-driven recommendations. </li>
</ul>

<ul>
<li>A Leader: You can navigate and influence across all levels and all departments of an organization with the ability to lead, manage, and guide those who may not directly report to you to drive the right outcomes. You are results-driven, authentic in all that you do, and know how to effectively move an organization without being overbearing. You have the keen ability to see the 50k foot view then zoom-in, with scalpel-like precision, to the ground level and execute. </li>
</ul>

<ul>
<li>A Catalyst: You are an agent of change and an accelerant to everything you touch; you simply just make things better. You turn insights into action. You LOVE having fun but also know when to roll-up your sleeves and get to work. </li>
</ul>

EOE STATEMENT
Be Yourself. LVT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
BENEFITS
Competitive Compensation (Salary, Bonus, Equity). 401(K), Subsidized Health, Vision, &amp; Dental. Voluntary Life Insurance. Wellness Programs. And, best of all, amazing people.

Service Delivery Analyst

<h3>Job Description</h3>
Description:
 Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.

As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.

Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.

The Account Manager / Project Coordinator serves as the single point of contact for all customer inquiries about the accounts they manage, including the management of assigned projects. The successful candidate will work directly with clients (or their representatives) to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other Klik Solutions departments (Sales, Technical, Support Desk, etc.) to ensure all aspects of customer inquiry or projects are compatible. 

Role and Responsibilities:
<ul>
<li>Monitor and provide initial response and triage of all escalated customer requests </li>
<li>Identify, assign, and work with appropriate Internal resources to determine the requested delivery path </li>
<li>Communicate to clients clearly, address their concerns, and resolve any conflicts that arise </li>
<li>Raise clients’ business concerns and needs to the company’s management </li>
<li>Assist in negotiating and closing business contracts with existing and new clients </li>
<li>Prepare and present business and account updates to the company’s management and clients </li>
<li>Follow up with clients to ensure they are satisfied with the company’s products or services </li>
<li>Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled, and analyzing customer reactions </li>
<li>Assist in the definition of project scope and objectives, involving all relevant stakeholders. </li>
<li>Communicate with clients to take detailed ordering briefs and clarify specific requirements of each project/inquiry. </li>
<li>Develop a detailed project plan to monitor and track progress </li>
<li>Provide summarized meeting minutes to the client and stakeholders with action items appropriately assigned and delegated. </li>
<li>Manage changes to the project scope and schedule using appropriate verification and internal procedures. </li>
<li>Enforce proper project time and task tracking, specifically to analyze the successful completion of short and long-term goals. </li>
<li>Coordinate internal resources and third parties for the flawless execution of projects. </li>
<li>Ensure all projects are delivered on time and within scope and budget. </li>
<li>Create and maintain comprehensive project documentation </li>
<li>Ensure proper management and archival of project documents and artifacts by team members </li>
<li>Manage the relationship with the client and all stakeholders </li>
<li>Perform risk management to minimize project risks in terms of scope, schedule, resources </li>
<li>Perform special projects or management tasks as assigned by the Service Management Director </li>
<li>Use and continually develop leadership and professional skills, attend video conferences and training as required </li>
<li>Occasional after-hours and weekends are required, where the SDM is expected to check in and provide updates to stakeholders and clients. </li>
</ul>
Requirements:
<ul>
<li>Verbal and written communication skills </li>
<li>Excellent understanding of the company </li>
<li>Strong negotiation and customer service skills </li>
<li>Multitasking skills </li>
<li>Data collection and analysis skills </li>
<li>Listening skills </li>
<li>Interpersonal skills </li>
<li>Emotional intelligence </li>
<li>Familiar with a variety of the PM field's concepts, practices, and procedures </li>
<li>Proven working experience in project management/coordination not less than 1 year </li>
<li>Strong working knowledge of MS Office 365 (Project, Visio, Teams, etc.) </li>
<li>CompTIA Project+ or higher-level certification is a plus! </li>
<li>Experience with ConnectWise Manage/Automate is a plus! </li>
<li>Process Improvement </li>
<li>Performance Management </li>
</ul>

Service Delivery Analyst / Project Coordinator (US only)

<h3>Job Description</h3>
Financial Pricing Analyst
Los Angeles
JOB SUMMARY
A premier, full-service international firm seeks a Financial Pricing Analyst to join their Client Value department in the Firm's Los Angeles headquarters. The department provides support to optimize the Firm's global client service delivery model. The Financial Pricing Analyst will be a key contributor in activities related to billing rate and alternative fee arrangement administration as well as profitability analyses on legal matters.
Key job responsibilities include:
<ul>
<li>Involvement in the Firm's billing rate administration for all offices</li>
<li>Maintaining the Firm's rates and fee arrangements database</li>
<li>Collaborating with the Firm's billing department to execute negotiated fee arrangements</li>
<li>Monitoring internal approvals for compliance with Firm policies</li>
<li>Providing timely ad hoc pricing and budget related support to attorneys</li>
<li>Corroborating historical financial and profitability information for use in pricing decisions</li>
</ul>
QUALIFICATIONS
<ul>
<li>Must be self-motivated, learn quickly, detail-oriented and well-organized.</li>
<li>Must have a strong customer focus, be responsive, work well under pressure and continually strive for efficiency and excellence.</li>
<li>Exceptional critical thinking and problem-solving ability are also required.</li>
<li>Must be able to work with large volumes of data and possess advanced proficiency in Excel (i.e., formulas, macros, pivots, data manipulation).</li>
<li>Candidate must be able to adapt to change and remain flexible with current and future responsibilities.</li>
<li>Must be able to maintain strict confidentiality of the Firm's internal and personnel data</li>
<li>Strong interpersonal and communication (verbal and written) skills are required to build and maintain effective relationships with senior management, attorneys, and staff.</li>
</ul>
EXPERIENCE
<ul>
<li>Bachelor's degree is required. Preferred fields of study include in accounting, finance, economics, business, or math.</li>
<li>One year of related work experience is preferred.</li>
<li>Prior pricing experience is a plus.</li>
</ul>

Financial Analyst (DTLA)

<h3>Job Description</h3>
20170  - SAP FCM Business System Analyst Savannah, GA
CBU: HMGMA
Purpose of this Position:
The SAP FCM Business System Analyst role leads FCM solutions for Hyundai/Kia Motors Manufacturing. In addition to supporting business systems like SAP Finance and Costing, the analyst will also act as a liaison to collaborate with Korea HQ to enhance and implement FCM best practices. This position requires a deep understanding of SAP FCM and the ability to communicate and coordinate with various stakeholders effectively.
Will be responsible for assessing, estimating, supporting, and managing the effective and efficient delivery of the functional aspects of SAP projects, enhancements, and service delivery (break/fix) across all HAEA-AM-supported instances.
The SAP FCM Business System Analyst will be accountable for the ERP project, enhancement assessment, and execution, including service delivery (break/fix) on our CBU's SAP ERP instance.
As such, the Business Analyst will be the key person for CBU businesses where HAEA-AM supports CBU's SAP environments. This will include day-to-day working with SAP users and business partners in the sites within the scope of the role.
The SAP FCM Business System Analyst will collaborate with other team members, to ensure that enhancements are delivered, leveraging the global resource pool cost-effectively without negatively impacting quality, and providing support in resolving service delivery matters and ensuring SLAs for service are met.
The position requires access to detailed and confidential information of all types (financial, payroll, etc.).
Essential Functions:
Be involved in the keep it running and evolutive maintenance of SAP ERP solution.
<ol>
<li>Takes the lead role in Assisting with the business case, Planning and monitoring, eliciting requirements, Requirements organization, Translating and simplifying requirements, Requirements management and communication, and Requirements analysis.</li>
<li>Along with the other team members, oversee Incident management, Checking and solving customizing issues, Bug fixing, Investigation of escalated problems, Monitoring of interfaces and replications, Enhancement management, Analysis and application implementation, improvements, Writing general as well as detailed, functional specifications, Integration tests, and business support for UAT, the application documentation, Contribution to workload estimations.</li>
<li>Keeps a general overview of the solution's architecture and evolution and is accessible for all matters in the functional domain of SAP FCM.</li>
<li>Stay updated with technical developments and evolutions in SAP FCM.</li>
<li>Performs a fit-gap analysis for business requirements and delivers solutions in line with standard SAP.</li>
<li>Decomposes high-level information into details and can animate workshops with end-users and business representatives.</li>
<li>Distinguishes requests from the underlying business needs.</li>
<li>Maintains a regular physical presence close to business interlocutors and Key Users to assist them in the development and daily management of their applications.</li>
<li>Respect the operating procedures and methodology effective within HAEA-AM.</li>
<li>Respect working in collaboration with external partners according to the HAEA IT model.</li>
<li>Supports HQ teams in the maintenance of the SAP solution and its evolution in line with the requirements of our CBU.</li>
<li>On-call support.</li>
<li>Performs other duties as assigned.</li>
</ol>
Scope Indicators:
Your role is crucial in ensuring the SAP FCM system's smooth functioning and supporting the organization's financial consolidation and management processes. To effectively measure and evaluate your performance, it is essential to establish a set of key indicators that reflect the scope of your responsibilities and the desired outcomes. Here are some indicators that can help you gauge your success in this role:
<ol>
<li>System Stability</li>
<li>Issue Resolution Time</li>
<li>Data Accuracy</li>
<li>Process Efficiency</li>
<li>Compliance and Governance</li>
<li>User Training and Support</li>
<li>Stakeholder Satisfaction</li>
<li>Continuous Improvement Initiatives</li>
<li>Documentation and Knowledge Management</li>
<li>Team Collaboration and Leadership</li>
</ol>
By monitoring these indicators, you can assess your performance as a SAP FCM Business Analyst and identify areas for improvement. Regularly review and analyze these indicators to drive continuous improvement, enhance system performance, and contribute to the organization's financial management goals.
Required Skills / Education:
Education:
Bachelor’s Degree in computer science, Business Analytics, Statistics, Mathematics, Engineering, or a related field. 
Related Work Experience (Yrs.)
At least 7+ years of hands-on configuration, development, or support of SAP FI/CO area
• Minimum of 7 years of ERP Project Execution/ management experience
• Minimum 3 complete life cycle SAP implementation experience
Experience in Repetitive and Discrete Manufacturing environment 
• Preferred experience in the Automotive industry
Skills/Knowledge
• Ability to set expectations, explain and champion detailed technical concepts to peers, management, and business partners
• Ability to translate details into specific tasks needed to accomplish a task or solve a problem
• Excellent customer service skills required
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Proven ability to work creatively and analytically in a problem-solving complex environment
• Proven ability to navigate the technology environment and work effectively with multiple groups around the globe
• Strong negotiation/persuasion and analytical skills
• Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis
• Must have the ability to question the status quo
Certifications (Required/Preferred)
<ul>
<li>SAP FI/CO certification preferred.</li>
<li>CPA certification preferred.</li>
</ul>
Supervisory Responsibilities:
This position does not have direct supervisory responsibilities. However, the SAP Basis/EAI/EDI Business Analyst may lead small project teams or guide junior team members on specific tasks or projects.
Salary Range:   $75,880 to $108,500 per yr.
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20170 - SAP FCM Business System Analyst

<h3>Job Description</h3>
Summary:
Edits, analyzes, and interprets incoming orders covering a wide scope of company products to clarify missing terminology and supply missing or misstated information. Edits and rewrites orders to expedite impending completion procedures, as needed. Contacts order sources to clarify and correct order discrepancies. Maintains necessary files and records pertaining to prices, discounts, parts, etc.
Core Duties (Positional KPI’s):
<ul>
<li>Order Acknowledgement.</li>
<li>Order Entry.</li>
<li>Contract Review of customer contracts</li>
<li>Portal Maintenance / Reconciliation.</li>
</ul>
General Duties and responsibilities include, but are not limited to, the following:
<ul>
<li>Directly assist Customer Service Representatives in satisfying customer requests for information.</li>
<li>Assist customers in placing orders for parts by telephone or facsimile machine and enter order directly into network ERP system.</li>
<li>Maintain customer supplied data files. </li>
<li>Prepares letters, quotes, reports, etc,</li>
<li>Scans Purchase Order documentation while providing contract review</li>
<li>Proactively notifies customers of order entry delays and requests delivery changes</li>
<li>Provides data entry and analysis of data in various formats</li>
<li>Maintains all procedures, forms, and reporting documentation</li>
<li>Accomplishes Purchase Order Entry, Purchase Order changes, and customer schedule changes with respective department(s)</li>
<li>Forwards collected data for premium/cancellation charges to Customer Service Representatives(s)</li>
<li>Processes RMA documentation</li>
<li>Displays a positive demeanor when dealing with customers</li>
<li>Interpret data, analyze results using statistical techniques and provide ongoing reports</li>
<li>Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality</li>
<li>Acquire data from primary or secondary data sources and maintain databases/data systems</li>
<li>Identify, analyze, and interpret trends or patterns in complex data sets</li>
<li>Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems</li>
<li>Work with management to prioritize business and information needs</li>
<li>Locate and define new process improvement opportunities</li>
<li>From handwritten drafts or verbal instructions, types or otherwise prepares a variety of letters, memos, forms, and reports.</li>
<li>Compiles data from varied sources and makes summary reports as required. May involve routine mathematical calculations and tabulations in accordance with established methods.</li>
<li>Maintains files; searches files and records for readily identifiable information, as directed.</li>
<li>Maintains follow-up system on reports requiring action on a periodic basis.</li>
<li>Uses office machines such as computer, printers, FAX machines, mailroom equipment, photocopier, and other standard office equipment.</li>
<li>Responds to telephone inquiries from the public and other companies when information requested is specifically provided and known, such as from published records, specific deliveries and procedures, and calendar of events.</li>
<li>Other duties as assigned.</li>
</ul>
Opportunities for Cross Functional Training of Sales related Job Descriptions: 
<ul>
<li>14.10 Customer Service Representative II</li>
<li>14.25 Sales Correspondent</li>
<li>200 Inside Sales Representative</li>
</ul>

Supervisory Responsibilities: Not applicable.
Skills and Experience:
<ul>
<li>High school diploma or equivalent required. </li>
<li>5 years or equivalent of Customer Service experience required.</li>
<li>Proficient keyboarding skills and ability to successfully navigate in Windows software applications. </li>
<li>Must present a professional and pleasant demeanor with customers. Excellent communication (both written and verbal) and organizational skills required in addition to sound telephone etiquette. Proven working experience as a data analyst or business data analyst</li>
<li>Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy</li>
<li>Adept at queries, report writing and presenting findings</li>
</ul>
Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and use hands to finger, handle or feel. Job responsibilities will expose incumbent to the production floor. Company lifting limitations will be enforced. Specific vision abilities required by this job include close vision and ability to adjust focus

Order Analyst

<h3>Job Description</h3>
Behavior Analyst - Behavioral Management Services
Under the general direction of the Executive Director, the Behavior Analyst plans, develops and helps manage all behavioral management services/programs and guides the intervention plans for consumers and their caregivers assigned to their caseload for each programs.  Performance of the typical responsibilities and duties requires the ability to provide direction concerning service delivery, the ability to communicate effectively in writing and verbally, provide consumer centered behavioral management services and supervision of Behavioral Management Assistants and other key personnel, involving job-related matters that are of moderate to unusual complexity. This position is a hybrid position, so about 30% of the work time will need to be done in the office or the client's residence, while the remaining time can be done from a remote location that has reliable WiFi connection, and free of technical issues. 
Job Description:
Essential Job Functions:
<ul>
<li>Develop and implement functional behavioral assessment and Behavioral Intervention Plans for consumers assigned to their caseload.</li>
<li>Gather data utilizing scatter plot, ABC Data Sheet and develop graphs and summary of findings.  Incorporate the information gathered into the consumer’s Behavioral Intervention Plan and continue to use the tools to continue to monitor the consumer’s progress towards the Behavioral Intervention Plan objectives.</li>
<li>Work collaboratively with Behavioral Management Assistants, other program team members, regional center personnel, consumers, and consumer’s family/caregivers in the development and implementation of the consumer’s Behavioral Intervention Plans.</li>
<li>Provide clinical supervision to Behavioral Management Assistants, and other team members that may be accruing licensure hours for BCBA status.</li>
<li>Provide regular updates to the Executive Director/CEO and other relevant parties (Service Coordinators, Probation officers, etc.) on the status of the consumer’s progress to the consumer’s behavioral intervention plan objectives and make modifications to the Behavioral Intervention Plan as needed so it continues to meet the consumer’s needs and preferences.</li>
<li>Provide guidance, oversight, support, and training to the Behavioral Management Assistants assigned to work with mutual consumers and their caregivers.</li>
<li>Participate in team meetings on a regular basis (typically done weekly).</li>
<li>Apply confidentiality regulations and practices to everyday tasks.</li>
<li>Provide great customer service to consumers, consumer’s family members/caregivers, regional center staff and other parties involved in business matters.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Licensed as a Board Certified Behavioral Analyst (BCBA).</li>
<li>Have at least a year of experience in the designing and/or implementing behavior modification intervention services.</li>
<li>Have at least a year of supervisory or management experience, preferred.</li>
<li>Willing to occasionally travel during work hours to assigned areas where clients and their families/caregivers may be located. </li>
</ul>
Physical Requirements:
Employees in this position must have the ability to:
<ul>
<li>Sit for extended periods of time.</li>
<li>Able to lift/carry up 15 pounds.</li>
<li>Stand, walk, bend, reach overhead, grip/grasp, pull, and push.</li>
<li>Ambulatory status (ability to independently remove self from potential hazards; i.e. natural disasters, fire, etc.)</li>
</ul>
* Salary DOE (Range: $76,960-87,360 annually + medical/dental/vision coverage + 80 hours PTO annually (accrual-basis) + $200/month auto stipend)
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Behavior Analyst (BCBA)

<h3>Job Description</h3>
BASIC JOB FUNCTION
Neighborhood Housing Services is a 48-year-old nonprofit community development organization and HUD-approved housing counseling agency focused on revitalizing historically underserved neighborhoods through homeownership. Our mission is to create opportunities for people to live in affordable homes, improve their lives, and strengthen their neighborhoods. We do that by:
<ul>
<li>Educating and preparing new homeowners for success</li>
<li>Lending to help people buy, fix, and keep their homes.</li>
<li>Sustaining homeownership through education and foreclosure intervention services</li>
<li>Preserving, rehabbing, and investing in housing</li>
<li>Building powerful and enduring community partnerships</li>
</ul>
The NHS Homeownership Services Department annually provides to over [4,000] homebuyers and existing homeowners education courses and individual housing counseling designed to increase knowledge and build new skills around homeownership to ensure sustainable homeownership opportunities. 
PRINCIPAL JOB DUTIES &amp; RESPONSIBILITIES
The Reporting and Quality Assurance Analyst is responsible for Homeownership Services reporting and data integrity providing timely and accurate reporting to internal and external stakeholders (e.g., the City of Chicago, HUD intermediaries, network associations, funders, etc.), which is critical to maintaining compliance, facilitating funding, and telling the NHS story of impact. They will interpret, operationalize, and monitor compliance with regulations and guidance from the HUD Office of Housing Counseling, National Industry Standards for Housing Counseling and program-specific rules, regulations, and directives to ensure the highest level of operating standards. A successful candidate in this position will forge relationships with key stakeholders and departments across the organization and with external partners and funders to define key performance indicators, data collection needs, identify process changes needed to collect the data, assess technology and policy changes that might impact data reporting, and ensure the integrity of that data. The Reporting and Data Analyst will develop standardized and customized reports, identifying the processes and tools necessary to measure and report on clients served and outcomes. 
The position will be responsible for creating simple and complex data files, manipulating raw data, and generating ad hoc reports while evaluating inputs and outputs to ensure reporting accuracy. The Reporting and Quality Assurance Analyst will share insights garnered from analyzing data trends to inform internal and external relations, program performance, marketing efforts, service, or product development, and/or service delivery design as part of a continues improvement process.
RESPONSIBILITES &amp; DUTIES
Reporting
<ul>
<li>Working alongside the Director of Homeownership Services and teams within the senior staff to understand reporting requirements or desires, establish business performance data management needs, define data points, identify needed process changes to collect data, and quality assurance measures to satisfy grant, contract reporting, and other business requirements.</li>
<li>Providing timely internal and external reporting on a monthly or quarterly basis for Homeownership Services federal, state, and local programs (e.g., HUD, IHDA and City of Chicago reporting) and contracts. </li>
<li>Supporting the reporting needs of senior management and operating business lines in sharing Homeownership Services data as required. </li>
<li>Coordinating with the Resource Development Department on reporting needs in connection with reporting for private and public grants. </li>
<li>Drafting narrative reports that provide performance context, analysis, and interpretation of data.</li>
<li>Identifying and reporting on patterns and trends in programmatic data. Researching national and local market data to benchmark performance data trends.</li>
<li>Conducting monthly data reconciliations as it impacts the financials in support of operating business units.</li>
<li>Articulating data findings especially as it relates to contractual and grant obligations.</li>
<li>Working with department directors, project leads, and stakeholders to design intervention success and impact measurements.</li>
<li>Working with independent contractors, IT, and stakeholders to develop business requirements for data collection and end-user reports and overseeing implementation of data collection tools.</li>
<li>Defining new data collection and analysis processes and ways of presenting data</li>
<li>Documentation of methodologies and provide training for housing counselors and stakeholders.</li>
<li>Maintaining policies and procedures around data management and supporting necessary end user training in its collection, use, and reporting </li>
<li>Maintaining and sharing a calendar of reporting due dates for internal and external reports with a timeline to account for quality assurance review prior to submission</li>
<li>Ensure the consistent documentation and reporting of all counseling activities, outcomes, and outreach in NHS counseling databases for internal tracking and external reporting to funders on a monthly, quarterly, and annual basis as required. Generate reports through the respective software; review reports to ensure that data is correct; if data is incorrect, trace collection process to verify collected data and documentation.</li>
<li>Track necessary guidelines, requirements, and deadlines of various funding grants.</li>
<li>Thoroughly review client cases to ensure that they meet the guidelines for their respective grant and include any relevant documentation; follow up with Homeownership Consultants to ensure that correction deadlines are met.</li>
<li>Maintain a current and working knowledge of HUD programs and guidelines as well as National industry standards for housing counseling to ensure data matches standards and guidelines. Review existing and new grant and program requirements to ensure data collection and reporting meet the</li>
<li>Support the organization by organizing, finalizing, and submitting government contract uploads and billing, developing, and maintaining client management systems.</li>
<li>Compile and maintain program data for funding sources and regulatory agencies; prepare regular reports annual, quarterly, monthly, and as required.</li>
<li>Review client data in the CMS monthly prior to reporting to ensure data entry is accurate and complete enough to not cause errors. Also review and correct data in the CMS quarterly prior to HUD reporting submissions.</li>
<li>Maintain up-to-date knowledge and expertise on all contract reporting and auditing requirements.</li>
<li>Perform other duties as assigned.</li>
</ul>
Quality Assurance
<ul>
<li>Support strategic initiatives while also identifying and resolving potential data-integrity and other reporting issues to measure and meet NHS annual goals for Homeownership Services programs and services. </li>
<li>Develop and monitor quality assurance policies and procedures regarding client interactions, data collection, and grant submissions. ensure all quality standards are met and all internal and external reporting is accurate and timely.</li>
<li>Developing and implementing data quality assurance policies and procedures in conjunction with Director of Homeownership Services. </li>
<li>Conducting regular data audits across service types/programs, documenting findings, and preparing corrective action plans in preparation for external program audits</li>
<li>Maintaining data integrity</li>
<li>Ensuring data accuracy and performing variance analyses to reconcile discrepancies.</li>
<li>Update existing quality assurance policies and procedures with Homeownership Services leadership; develop guidelines for contact with clients, best practices, action plans, and data entry.</li>
<li>National Industry Standards for Housing Counseling</li>
<li>Manage on going communication and coordination with Homeownership Services leadership regarding quality management, activities, and initiatives.</li>
<li>Develop and implement monitoring instruments to advance the auditing and reporting process, maintaining electronic monitoring tools, suggesting improvements, to increase functionality and accuracy.</li>
<li>Support strategic initiatives. Identify and resolve potential data-integrity and other reporting issues.</li>
</ul>
POSITION QUALIFICATIONS
Education 
<ul>
<li>4-years college degree is required. A concentration in data analytics, public policy or urban planning with data analytics experience or equivalent work experience preferred. </li>
</ul>
Experience
<ul>
<li>Two to four years of work experience with quality assurance. </li>
<li>Two years of experience working with data collection software and data analysis and working in a lending or housing environment. </li>
</ul>
Desired Skills
<ul>
<li>Demonstrated intellectual curiosity.</li>
<li>Ability to collaborate and coordinate with peers and senior management.</li>
<li>Experience in methodologies and processes for using large scale databases to manage and analyze data.</li>
<li>Experience in data models, reporting packages, and infographic tools</li>
<li>Demonstrated ability to review and analyze multiple and large datasets.</li>
<li>Ability to write comprehensive reports and, when needed, to present data</li>
<li>Strong verbal and written communication skills</li>
<li>An analytical mind and inclination for problem-solving</li>
<li>Great attention to detail</li>
<li>High proficiency with Microsoft Office applications (specifically experience with advanced Excel functions), and other analytic tools such as Power BI, Tableau, SQL, Google Analytics, etc. </li>
<li>Experience with client management systems and relational databases. Experience with using Salesforce a plus.</li>
<li>Experience with mapping software (e.g. ARC-GIS, Geopointe, etc.) a plus</li>
<li>Experience in community development, housing, real estate development, mortgage lending, or financial services or with impact measurement and evaluation, a plus</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>N/A</li>
</ul>
OTHER REQUIREMENTS:
<ul>
<li>Valid driver’s license with access to a safe, reliable vehicle for extensive travel associated with the position.</li>
<li>NHS offers a competitive salary and a comprehensive benefits package. We also offer a team spirit, which strives for excellence in customer service.</li>
</ul>
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
<ul>
<li>Productivity and Time</li>
<li>Communication &amp; Interpersonal Skills</li>
<li>Customer Focus</li>
<li>Accountability</li>
<li>Job Knowledge and Self-Development</li>
<li>Collaboration</li>
<li>Manages Conflict </li>
</ul>
TRAVEL Local and national travel may be required from time to time for trainings, meetings, or in-community events.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
<ul>
<li>regularly required to talk or hear.</li>
<li>frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms.</li>
</ul>
The employee may occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate and is of a typical office environment.
REMOTE WORK POLICY
The Homeownership Department staff work on a 3/2 schedule requiring a minimum of 2 days in-office, in addition to any in-office time as necessary for important meetings, team meetings, all staff meetings, audits, site visits by funders, agency events, etc., including twice monthly in-person team meetings.
IMMUNIZATION POLICY
NHS Chicago has a COVID vaccination policy that requires testing to work in our office environments actively and safely. As a condition of employment, all employees must either be immunized by vaccination against COVID-19 (unless granted a medical or religious exemption) and/or test weekly if unvaccinated. This policy is designed to protect the health of our workforce and to serve as a public health measure and ambassador within our community.

Quality Assurance & Reporting Analyst

<h3>Job Description</h3>
Description:
Job Summary: The Programmer/Analyst V (GIS) will be responsible for a variety of duties in support of the Company’s Virtual OneStop (VOS) system and mapping applications. The Programmer/Analyst V (GIS) will work with other team members in an Agile environment who have responsibility for timely delivery of new development, maintenance incidents, configuration tasks, setup tasks, responding to customer questions, data change requests, and other duties as assigned by the Team Lead.

Note: All new hires will travel to GSI’s headquarters in Palm Harbor, Florida for a week of new hire orientation. 

Key Responsibilities:
<ul>
<li>Performs work independently under minimal supervision.</li>
<li>Maintain web applications.</li>
<li>Design and build applications using Microsoft .NET Technologies.</li>
<li>Migrate internally developed applications to latest Microsoft .NET Technologies.</li>
<li>Troubleshoot and debug development and production issues.</li>
<li>Perform tests to find system/software defects.</li>
<li>Follow design specs.</li>
<li>Applying best practices.</li>
<li>Read specifications and design software solutions.</li>
<li>Mentoring.</li>
<li>Create design specs.</li>
<li>Interface with subject matter experts to gather requirements.</li>
<li>Performing technical interviews.</li>
</ul>

Requirements:
Work Experience / Knowledge:
<ul>
<li>Experience with Esri software and technology: ArcGIS Online and Enterprise infrastructure (ArcGIS Server)</li>
<li>Experience with JavaScript and JavaScript libraries: ArcGIS JSAPI, JQuery, Dojo, Angular, NodeJS, Mustache, Bootstrap</li>
<li>Experience with automating GIS workflows and Enterprise scripting</li>
<li>Experience with Python scripting</li>
<li>Experience in the Microsoft Software Environment: MS SQL Server, .NET Framework (C#/Visual Basic), Visual Studio 2010 – 2019</li>
<li>Experience writing and debugging ASP.NET Web Form applications</li>
<li>Experience using Microsoft Team Foundation Server</li>
<li>10 years+ in GIS/.NET/JavaScript development</li>
</ul>

Preferred Experience / Knowledge:
<ul>
<li>A degree in Geographic Information Systems, Geography, Computer Science, Computer Engineering, Information Technology, or related field</li>
<li>Experience with migrating ArcGIS JavaScript web applications from v3 to v4</li>
<li>Experience with migrating from Python 2.x to 3</li>
<li>Experience with migrating legacy applications to the .NET platform</li>
<li>Experience with PowerShell scripting</li>
<li>Experience with WCF/REST Services, Web API, and Mobile development</li>
<li>Experience with OWASP secure coding practices and ADA compliance</li>
</ul>

Work Demands:
<ul>
<li>Must deal effectively with critical deadlines, and a customer base with high service level expectations.</li>
</ul>

Qualifications / Certifications:
<ul>
<li>A Bachelor Degree or equivalent work experience is required.</li>
<li>A Degree in Engineering, Computer Science or Information Systems is a plus.</li>
<li>MCSD / MCPD Certifications is a plus.</li>
</ul>

Required Technical Experience:
<ul>
<li>ArcGIS API for JavaScript (v3 and v4.x)</li>
<li>ArcGIS Online</li>
<li>ArcGIS Enterprise (ArcGIS Server)</li>
<li>ArcGIS Desktop (ArcGIS Pro, ArcMap)</li>
<li>MS SQL</li>
<li>ASP.NET (C#/Visual Basic)</li>
<li>Team Foundation Server</li>
<li>JQuery</li>
<li>Dojo</li>
<li>Angular</li>
<li>NodeJS</li>
<li>Mustache</li>
<li>Bootstrap</li>
<li>HTML/CSS</li>
<li>Agile methodologies</li>
</ul>

Preferred Technical Experience:
<ul>
<li>WCF/REST</li>
<li>Web API</li>
<li>Mobile development</li>
</ul>

Special Requirements:
<ul>
<li>May also be assigned various projects and tasks as needed.</li>
</ul>
Equal Opportunity Employer

Programmer/Analyst V (GIS)

<h3>Job Description</h3>
Description:
Job Summary: Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The responsibilities will also include managing software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

Note: All New hires will travel to GSI’s headquarters in Palm Harbor, Florida for a week of new hire orientation. 

Qualifications Summary:
You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.

The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables.

Requirements:
Project Management:
<ul>
<li>Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation</li>
<li>Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan</li>
<li>Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable</li>
<li>Oversight and management of the day-to-day operational aspects of one or more projects</li>
<li>Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns</li>
<li>Coordinate delivery of development and production releases that meet quality assurance standards</li>
<li>Assist technical team in specifying design and development tasks</li>
<li>Assist quality assurance team in creating test plans and testing efforts</li>
<li>Review deliverables prepared by the team before passing to the client</li>
<li>Effectively apply project management methodology and enforce project standards</li>
<li>Ensure project documents are complete, current, and stored appropriately</li>
</ul>

Communication:
<ul>
<li>Excellent written and oral communication skills</li>
<li>Facilitate team and client meetings effectively</li>
<li>Keep the client and project team well informed of project status, issues and issue mitigation strategies</li>
<li>Resolve and/or escalate issues in a timely fashion</li>
<li>Effectively communicate relevant project information to superiors</li>
</ul>

Technical:
<ul>
<li>Possess a general understanding of application programming, database and system design</li>
<li>Understanding of Internet, Intranet, Extranet and client/server architectures</li>
<li>Ability to analyze system requirements relative to the base software functionality and configuration</li>
<li>Write software requirements based upon analysis of clients needs</li>
<li>MS SQL server and query knowledge</li>
</ul>

Leadership:
<ul>
<li>Inspire coworkers to attain goals and pursue excellence</li>
<li>Manage the process of innovative change effectively</li>
<li>Identify opportunities for improvement and make constructive suggestions for change</li>
</ul>

Teamwork:
<ul>
<li>Consistently acknowledge and appreciate each team member’s contributions</li>
<li>Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements</li>
<li>Coordinate client training with training staff and assist where necessary</li>
<li>Prepare and deliver training updates via webinars</li>
<li>Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida</li>
</ul>

Client Management:
<ul>
<li>Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone</li>
<li>Manage day-to-day client interaction, and investigate and answer client questions</li>
<li>Obtain, discuss, and follow-through with feedback from the client</li>
<li>Set and manage client expectations</li>
<li>Continually seek opportunities to increase customer satisfaction and deepen client relationships</li>
<li>Build a knowledge base of each client’s organization and objectives</li>
</ul>

Knowledge and Skills:
<ul>
<li>Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project</li>
<li>Knowledge of relational databases and basic SQL query techniques</li>
<li>Must have experience interfacing with customers, internal managers and staff</li>
<li>Strong interpersonal and relationship management skills</li>
<li>Strong oral and written communication skills with an attention to detail</li>
<li>Strong leadership skills with a proven past to drive results and affect change</li>
<li>Prior experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance</li>
<li>Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements</li>
<li>Ability to prepare presentations and conduct training sessions at the annual User’s Conference</li>
<li>Knowledge of the software development life cycle</li>
<li>Bachelor’s Degree in business or related field, or equivalent experience preferred</li>
<li>PMP, SCM, CAPM certification, or formal project management training preferred</li>
</ul>

Project Manager

<h3>Job Description</h3>
Description:
Job Summary: The Programmer/Analyst V will be responsible for a variety of duties in support of the Company’s Virtual OneStop (VOS) software solution. The Programmer/Analyst V will work closely with other team members in an Agile environment who have responsibility for prompt and timely delivery of new development, maintenance incidents, configuration tasks, setup tasks, responding to customer questions, data change requests, and other duties as assigned by the Team Lead.

Note: All new hires will travel to GSI’s headquarters in Palm Harbor, Florida for a week of new hire orientation. 

Key Responsibilities:
<ul>
<li>Performs work independently under minimal supervision.</li>
<li>Maintain web applications.</li>
<li>Design and build applications using Microsoft .NET Technologies.</li>
<li>Migrate internally developed applications to latest Microsoft .NET Technologies.</li>
<li>Troubleshoot and debug development and production issues.</li>
<li>Perform tests to find system/software defects.</li>
<li>Follow design specs.</li>
<li>Applying best practices.</li>
<li>Read specifications and design software solutions.</li>
<li>Mentoring.</li>
<li>Create design specs.</li>
<li>Interface with subject matter experts to gather requirements.</li>
<li>Performing technical interviews.</li>
</ul>

Requirements:
Work Experience / Knowledge:
<ul>
<li>Proven, real world work experience in Microsoft Software Environment: MS SQL Server, .NET Framework, Visual Studio 2010 - 2017.</li>
<li>Experience with migrating legacy applications to .NET Platform.</li>
<li>Experience writing and debugging ASP.NET Web Form applications.</li>
<li>Experience using Team Foundation Server.</li>
<li>Experience with JavaScript, JavaScript libraries: JQuery, Bootstrap, Mustache, and AngularJS.</li>
<li>Experience with WCF/REST Services, Web API, and Mobile development is a plus.</li>
<li>10 years + of ASP.Net programming</li>
</ul>

Work Demands:
<ul>
<li>Must deal effectively with critical deadlines, and a customer base with high service level expectations.</li>
</ul>

Qualifications / Certifications:
<ul>
<li>A Bachelor Degree or equivalent work experience is required.</li>
<li>A Degree in Engineering, Computer Science or Information Systems is a plus.</li>
<li>MCSD / MCPD Certifications is a plus.</li>
</ul>

Required Technical Experience:
<ul>
<li>MS SQL</li>
<li>ASP.NET</li>
<li>Team Foundation Server</li>
<li>JQuery</li>
<li>Bootstrap</li>
<li>.NET Framework</li>
<li>Agile</li>
</ul>

Preferred Technical Experience:
<ul>
<li>Web API</li>
<li>AngularJS or Angular 2</li>
<li>WCF Service</li>
</ul>

Special Requirements:
<ul>
<li>May also be assigned various projects and tasks as needed.</li>
</ul>

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