<h3>Job Description</h3>
Job Title: Reimbursement Specialist (Days) Location: Beverly, MA Duration: 13 weeks Shift: Days: 8:30 am - 5:00 pm (8 hrs.) Shift Notes: Mon - Fri
Job Responsibilities:
<ul>
<li>Work credit balances for any financial class and insurance grouping including Self Pay, Commercial, Federal, and State insurance plans.</li>
<li>Work and track refunds via the refund portal for the states that require live checks.</li>
<li>Identify and process credit balances by state (as required) by voiding in the applicable insurance portal, subject to management pre-approval.</li>
<li>Appropriately identify, address, submit, and process credit balance adjustments.</li>
<li>Understand and interpret Explanation of Benefits (EOB)/Remittances.</li>
<li>Responsible for reviewing and addressing incoming mail correspondence.</li>
<li>Effectively communicate and collaborate with all levels of staff/management and other internal departments.</li>
<li>Complete and maintain facility reports regularly and review for any issues.</li>
<li>Answer phone calls from patients, insurance companies, and collections agencies and manage refund requests according to processes and procedures.</li>
<li>Follow up on returned/voided checks.</li>
<li>Meet 30-day credit review expectations and document all claim follow-up/activity within the billing system.</li>
<li>Maintain expected daily/weekly productivity by completing work assignments and taking proper actions to resolve open credit balances.</li>
<li>Provide coverage for other Overpayment Specialists when necessary.</li>
<li>Gain knowledge of billing requirements by reviewing insurance contracts and understanding billing language and rates. Maintain knowledge of payer guidelines and procedures by staying up to date with insurance updates.</li>
<li>Maintain strict confidentiality of patient personal information.</li>
<li>Maintain HIPAA compliance.</li>
<li>Understand the business implications of decisions.</li>
<li>Perform other tasks, duties, and projects as requested by Management.</li>
</ul>
Job Requirements: 
<ul>
<li>Bachelor’s degree with a focus in business or healthcare management - REQUIRED</li>
<li>2 years experience in accounts receivable or equivalent work experience with medical insurance providers - REQUIRED</li>
<li>Dialysis or healthcare experience- REQUIRED</li>
<li>Proficiency in Microsoft Office Suite- REQUIRED</li>
<li>Knowledge of Excel, PivotTable and VLOOKUP- REQUIRED</li>
</ul>

Reimbursement Specialist  - 00100-4 LOCS

<h3>Job Description</h3>
LocationHybridDepartmentBusiness OfficeJob TypeFull-TimeAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across Southeast Wisconsin.GI Associates provides an excellent work-life balance and amazing benefits package including:

<ul>
<li>No weekends</li>
<li>No Holidays</li>
<li>PTO &amp; paid anniversary day</li>
<li>7% GI Associates retirement contribution &amp; 401(k) plan</li>
<li>Medical, dental &amp; vision insurance</li>
<li>Flexible spending plan</li>
<li>Short- &amp; long-term disability</li>
<li>Basic &amp; supplemental life insurance</li>
</ul>
Position summary:A Patient Account Specialist is responsible for all functions related to the collection of payment on patient accounts with a high level of professionalism and accuracyPosition Responsibilities:· Communicate directly with patients regarding financial responsibility for both the professional and facility services.· Manage and resolve accounts assigned to you and follow up appropriately.· Work patient aging reports.· Promptly and professionally answers and responds to telephone calls and voice mails to assist with questions.· Promptly and professionally makes outbound telephone calls to patients to facilitate further account collection.· Negotiates payment arrangements and payment plans according to our policies.· Notify patients of our self-pay policy and collection of the payment· Process credit cards payments.· Prepare refund requests and obtain supporting documentation for credit balance resolution.· Handle incoming correspondence and returned mail on a timely basis.· Communication with collection agencies and provide current and accurate information.· Interpret insurance explanation of benefits to determine if review is required and effectively resolve problems · Assist with claims processing.· Always delivers positive professional customer service.· Document all calls timely and accurately into the patients accounts in our practice management system.Minimum Qualifications:· 1-3 years· Familiar with ICD-10 and CPT codes· Familiar with Medical Terminology· Communicates effectively and professionally· Excellent customer service skills. · Detail oriented and ability to multi-task in a fast-paced environment
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Patient Account Specialist

<h3>Job Description</h3>
Job Title: Parts Counter Specialist
Reports To: Parts Manager
Department: Parts, Non-Exempt
Location: Braselton
Summary of Primary Functions: 
This position is responsible for assisting customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and maintaining shelf stock. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.
Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)
<ul>
<li>Works with parts team to make the department more profitable.</li>
<li>Finds out the model, serial number, and type of part needed.</li>
<li>Reads catalogs, John Deere Vision or computer for replacement part stock number and price.</li>
<li>Orders and receives parts from John Deere and other venders.</li>
<li>Fills customer orders from stock.</li>
<li>Ensures technicians receive the correct parts in a timely manner.</li>
<li>Receives and ships parts as needed in accordance with DOT guidelines.</li>
<li>Tracks lost sales.</li>
<li>Studies and stays current on new product bulletins and catalogs.</li>
<li>Prepares computerized invoices.</li>
<li>Receives payment or obtains credit authorization.</li>
<li>Advises customer on substitution or modification of part when replacement is not available.</li>
<li>Picks up and delivers parts for customers and venders as needed.</li>
<li>Maintains periodical parts returns as needed.</li>
<li>Attends training classes and store meetings.</li>
<li>Examines returned parts to determine if defective and exchange part or refund money.</li>
<li>Marks and stores parts in stockroom according to prearranged system.</li>
<li>Always see that defective merchandise is tagged properly with date, hours used, serial number, model number, correct part number, and placed in warranty bins.</li>
<li>Returns all unsold merchandise immediately to the correct stock location.</li>
<li>Notifies Parts Manager of discrepancies between inventory records and shelf quantities.</li>
<li>Maintains a clean and safe operating department.</li>
<li>Assists with annual physical inventory.</li>
<li>Controls expenses to increase profitability.</li>
<li>All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.</li>
<li>Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.</li>
</ul>
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Forklift Certification</li>
<li>Parts counter experience</li>
</ul>
Education, Skill, and/or Experience Requirements:
<ul>
<li>One-year certificate from a college or technical school; or three to six years related experience and/or training</li>
<li>Organization and communication skills must be highly developed.</li>
<li>Computer skills need to be broad based.</li>
</ul>

Language Skills:
<ul>
<li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. </li>
<li>Ability to write reports, business correspondence, and procedure manuals.</li>
<li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li>
</ul>

Mathematical Skills:
<ul>
<li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. </li>
<li>Ability to apply concepts of basic algebra, statistics, and geometry.</li>
</ul>

Reasoning Ability:
<ul>
<li>Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.</li>
<li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li>
</ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
We’re an Equal Employment Opportunity and Affirmative Action Employer
Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Notice to Applicants: We participate in E-Verify in the United States.
Drug Free and Alcohol-Free Workplace Notice.
Dobbs Equipment is an Equal Opportunity and At-Will Employer.

Parts Counter Specialist

<h3>Job Description</h3>
New England Life Care (NELC) is one of the fastest growing home infusion therapy services companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused care.
New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your past experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for! 
The Accounts Receivable Specialist is a REMOTE POSTION and is responsible for the follow-up, collections, and recovery of problematic accounts due from health insurance payers. The normal schedule will be Monday - Friday from 8:00am until 4:30pm. 
Career Ladders: NELC’s auditing department offers career ladders to auditors.Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:
Accounts Receivable Specialist – represents an entry level position into the department. Candidates who meet defined goals, objectives and accomplishments can generally expect to be promoted in 2-3 years to:
Senior Accounts Receivable Specialist – Candidates who meet defined goals, objectives and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 4-5 years to:
Lead Accounts Receivable Specialist – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.


**Only hiring remotely in the following states: Connecticut, Florida, Maine, Massachusetts, Maryland, New Hampshire, North Carolina, Ohio, Rhode Island, Texas, and Vermont**

Benefits: 
<ul>
<li>Remote / Hybrid Position</li>
<li>Career Ladders</li>
<li>Health Insurance</li>
<li>Career ladders and opportunities for advancement</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Generous employer-matched 403b savings program</li>
<li>Company paid: Life insurance, Short- and long-term disability insurance</li>
<li>Paid time off</li>
<li>And much more!</li>
</ul>

Primary Responsibilities:
<ul>
<li>Achieve performance appraisals with "meets expectations" or better</li>
<li>Demonstrate independence and competence to work basic denials</li>
<li>Demonstrate independence and competence in payer requirements for basic appeals</li>
<li>Demonstrate independence and competence and ability in submitting correct claims for payers</li>
<li>Demonstrate independence and competence in refund processing</li>
<li>Demonstrate independence and competence and ability to teach how to check claim status via phone or website</li>
<li>Demonstrate ability to complete on average 20 accounts per day</li>
<li>Demonstrate ability to work accounts timely within 2 weeks of receiving denial or needing follow up</li>
<li>Maintain audit percentage of 98%</li>
</ul>
Other Job-Related Duties:
<ul>
<li>Follows NELC policies and procedures in the normal conduction of company business.</li>
<li>Assures that professional practice complies with state and federal regulations including, but not limited to the HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program. </li>
<li>Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.</li>
<li>Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints and the offering of recommendations for improvements based on trends noted.</li>
<li>Effectively communicates both verbally &amp; in writing inside and outside the organization; selects appropriate means of communication; questions to seek clarification and understanding; maintains confidentiality; listens actively to others; conveys appropriate information to others.</li>
<li>Takes the initiative to meet internal and external customer needs in a timely and courteous manner; maintains a high level of customer satisfaction; follows up on customer complaints/concerns.</li>
<li>Establishes and maintains good working relationships; shows respect and concern for the feelings of others; interfaces effectively with all levels of the organization; focuses on situations rather that personalities in relating to others; works cooperatively within a group; accepts constructive feedback.</li>
<li>Displays good judgment; takes the initiative rather than waiting to be told; make practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches.</li>
<li>Completes appropriate amount of work in a timely manner without jeopardizing quality; uses time effectively to consistently accomplish objectives and meet deadlines; organizes workload for requirements of the job; set priorities and discriminates between important and unimportant matters; anticipates needs/problems; maintains attention to detail.</li>
<li>Participates in ongoing professional development via regular attendance at department meetings, in-services, and other educational programs pertinent to his/her job.
</li>
<li>Performs other duties / projects as assigned by direct supervisor.</li>
<li>Adheres to NELC’s professional appearance standards.</li>
</ul>
 Required Qualifications:
<ul>
<li>A minimum of 3 years’ experience with third party health insurance claims office or plan administrator involved in processing health provider claims required.</li>
<li>A working knowledge of government health insurance plan benefits and the rules &amp; regulations for obtaining reimbursement required.</li>
<li>Experience with healthcare patient accounting/billing/collections computer applications including electronic claims processing preferred.</li>
<li>Working knowledge of Home Infusion Therapy billing &amp; collection preferred.</li>
<li>Practical experience with Medicare; Medicaid; and third-party payer contracts.</li>
</ul>
Preferred Experience:
<ul>
<li>Associates Degree or bachelor’s degree in Business Administration preferred.</li>
</ul>

Regulatory requirements:
<ul>
<li>Knowledge of HIPAA Privacy and Security requirements.</li>
<li>Working knowledge of federal / state fraud and abuse laws required.</li>
</ul>
Skills:
<ul>
<li>Demonstrated knowledge of medical terminology; CPT; ICD9; and HCPC coding required.</li>
<li>Excellent customer service skills required.</li>
<li>Excellent communications (verbal and written) skills required. </li>
<li>Excellent organizational skills required.</li>
<li>Ability to work independently as well as part of a team required.</li>
<li>Practical experience with microcomputer systems and applications to include Microsoft Word and Excel required.</li>
<li>Demonstrated ability to identify, research and solve problems required.</li>
</ul>

A/R Specialist

<h3>Job Description</h3>
Riccobene Associates Family Dentistry is looking for a full-time Patient Account Representative.
Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience &amp; building long lasting relationships with your patients and co-workers, by helping them SMILE.
S- Sincerity (passion &amp; excellence in everything we do) M- Mastery of skills with on-the-job training I- Integrity (doing the right thing all the time) L- Laughter &amp; Love (bring Joy and laughter to work- happiness is always a choice) E- Excellent compensation, employee perks &amp; benefits (competitive salary, medical, vision, dental, 401k, bonus plan &amp; 100% paid for benefits such as telemedicine, short-term disability and life insurance).
#ChangingLivesOneSmileAtATime
POSITION SUMMARY
The Patient Account Specialist for Riccobene Associates Family Dentistry works with both patients and Insurance companies to ensure that Riccobene Associates is accurately and completely collecting fees in accordance with our Insurance Agreements and our Company Policy.
KEY COMPETENCIES
<ul>
<li>Responsible for the management of patient accounts receivable and collections at the assigned location(s)</li>
<li>Performs account and balance audits to ensure accurate balances, collection, and billing</li>
<li>Reviews and validates patient statements</li>
<li>Identifies and validates patient copays that need to be collected each day</li>
<li>Intake and resolution of patient billing questions, inquires, and issues</li>
<li>Identifies patients with past due balances and initiates soft or hard collections processes</li>
<li>Sends patient letters and contacts patients via phone regarding past due balances</li>
<li>Provides general Revenue Cycle assistance and support assigned location(s) as needed</li>
<li>Resubmit insurance claims where needed for patient resolution</li>
<li>Process patient refund request(s)</li>
<li>General liaison between centralized revenue cycle department and office operations to ensure efficient partnership and process improvement</li>
<li>Ability to handle other revenue cycle projects as assigned</li>
</ul>
To successfully perform the job responsibilities for the position of Patient Account Specialist, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required but are not all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Requirements
Essential Requirements
<ul>
<li>Previous Accounts Receivable or Collections experience</li>
<li>Preferred 2+ years of Dental Accounts Receivable, Collection, or Billing experience</li>
<li>Computer proficiency including Outlook, Excel, and Word and the ability to learn new programs</li>
<li>Must have organized approach to workload with proper prioritization and follow through</li>
<li>Must be able to accurately interpret Explanation of Benefits statements (EOB's)</li>
<li>Ability to demonstrate independent thinking and exercise good judgment</li>
<li>Excellent customer service skills and qualities</li>
<li>Ability to demonstrate a teamwork approach to job responsibilities</li>
<li>Ability to demonstrate initiative, dependability and promptness</li>
<li>Ability to exercise confidentiality with patients and patient care</li>
<li>Must listen attentively for clarification to ensure necessary outcomes</li>
<li> Experience with Dental Practice Management Software (Denticon)</li>
</ul>
Language and Reasoning Abilities
<ul>
<li>Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations</li>
</ul>
Benefits
Benefits:
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Work setting:
<ul>
<li>Clinic</li>
<li>Medical office</li>
</ul>
Work Location: 
<ul>
<li>In person</li>
</ul>

Regional Patient Account Representative

<h3>Job Description</h3>
Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.
At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
<ul>
<li>Competitive Health &amp; Welfare Benefits</li>
<li>Monthly $43 stipend to use toward ancillary benefits</li>
<li>401k plan with company match </li>
<li>Employee Assistance Program that is available 24/7 to provide support</li>
<li>Employee Appreciation Day</li>
</ul>
As Southeast Orthopedic Specialists continues to grow, we are looking for a Payment Application Specialist for Auto Injury Department located in Jacksonville, FL. This position will be responsible for posting all AIP money received from attorneys. Please see the essential functions below.
ESSENTIAL FUNCTIONS
<ul>
<li>Has an understanding of accounts receivable posting process for medical billing including: charges, payments and adjustments.</li>
<li>Posting financial transactions through use of the automated systems and team processes.</li>
<li>Participation in optimizing productivity within area.</li>
<li>Processes and posts refund checks as received into the patient accounting system.</li>
<li>Establishes and maintains effective communication with physicians, staff and other departments as required.</li>
<li>Adheres and understands the Business Office rules and regulations in regard to Medicare and HIPAA guidelines.</li>
</ul>
EDUCATION
<ul>
<li>High school diploma/GED or equivalent working knowledge preferred.</li>
</ul>
EXPERIENCE
<ul>
<li>Prefer previous cash posting experience.</li>
<li>Must be able to communicate effectively with attorneys, physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.</li>
</ul>
KNOWLEDGE
<ul>
<li>Knowledge of revenue cycle processes.</li>
<li>Knowledge of computer systems. </li>
</ul>
ENVIRONMENTAL WORKING CONDITIONS
<ul>
<li>Normal office environment.</li>
</ul>
PHYSICAL/MENTAL DEMANDS
<ul>
<li>Requires sitting and standing associated with a normal office environment.</li>
<li>Combination of bending, lifting and transferring activities.</li>
<li>Manual dexterity using a calculator and computer keyboard.</li>
</ul>
#SOS

Payment Application Specialist

<h3>Job Description</h3>
Company Description
Monro, Inc.
 Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Job Description
The Guest Care Specialist role is full time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  
  Starting Pay $17.00 Per Hour
Responsibilities:    
<ul>
<li>
Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.   
</li>
<li>
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   
</li>
<li>
Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  
</li>
<li>
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  
</li>
<li>
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.  
</li>
<li>
Able to understand and effectively communicate all products and services Mr. Tire offers to customers.    
</li>
<li>
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  
</li>
</ul>
<ul>
<li>
Maintain an organized and neat customer waiting area.  
</li>
<li>
Other duties as assigned.  
</li>
</ul>
  
Qualifications
Qualifications:  
  
<ul>
<li>
High school diploma or equivalent required.  
</li>
<li>
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  
</li>
<li>
One (1) year of sales experience needed.  
</li>
<li>
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.  
</li>
<li>
Strong problem-solving skills.  
</li>
<li>
Ability to work, Days, Evenings, Weekends, Holidays  
</li>
</ul>
  
  Profile Summary:  
<ul>
<li>
Possess a strong focus on providing excellent customer service.  
</li>
<li>
Must be able to communicate clearly and professionally, both verbally and in writing.  
</li>
<li>
Must be able to develop a good understanding of the products or services being offered to guests.  
</li>
<li>
Possess basic sales skills.  
</li>
<li>
Must be able to think critically and find effective solutions to address customer concerns or resolve issues.  
</li>
</ul>
<ul>
<li>
Able to effectively manage time and can handle multiple priorities or various tasks at one time.  
</li>
<li>
Able to collaborate with others, work well with teammates, provide support when needed.  
</li>
</ul>
    
Work Environment &amp; Physical Requirements:  
This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  
  
<ul>
<li>
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  
</li>
<li>
Frequent standing and walking for long periods of time.  
</li>
<li>
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  
</li>
<li>
Climb up and down ladders to retrieve and stock merchandise.  
</li>
<li>
Communicate effectively in person, by telephone, or by using telecommunications equipment.  
</li>
<li>
Enter and locate information on computer.  
</li>
<li>
Safely operates a motor vehicle.  
</li>
</ul>
Additional Information
Benefits:   
<ul>
<li>
Paid vacation and holidays for Full Time teammates   
</li>
<li>
401k   
</li>
<li>
Healthcare, Vision, and Dental for Full time teammates   
</li>
</ul>
<ul>
<li>
Career Advancement Opportunities  
</li>
</ul>
  
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.   
   
Your next Destination!
Growth Opportunity: 
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Guest Care Specialist

<h3>Job Description</h3>
Company Description
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training. 
Monro is an Auto Care Company that cares about their employees and their guest. 
Job Description
Position Summary:
You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
Starting Pay $17.00 Per Hour
Duties &amp; Responsibilities:
<ul>
<li>Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.</li>
<li>First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.</li>
<li>Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.</li>
<li>This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.</li>
<li>Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.</li>
<li>Able to understand and effectively communicate all products and services Monro offers to customers. </li>
<li>Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.</li>
<li>Maintain an organized and neat customer waiting area.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications
Knowledge, Skills, and Abilities:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Valid Driver's License.</li>
<li>One (1) year of sales experience needed.</li>
<li>Preferred One (1) year of related experience in the automotive service environment.</li>
<li>Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.</li>
<li>Strong problem-solving skills.</li>
<li>Ability to work, Days, Evenings, Weekends, Holidays</li>
</ul>
Physical Demands:
<ul>
<li>Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.</li>
<li>Frequent standing and walking for long periods of time.</li>
<li>Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.</li>
<li>Climb up and down ladders to retrieve and stock merchandise.</li>
<li>Communicate effectively in person, by telephone, or by using telecommunications equipment.</li>
<li>Enter and locate information on computer.</li>
<li>Safely operates a motor vehicle.</li>
</ul>
Additional Information
All your information will be kept confidential according to EEO guidelines.
Your next Destination!
Growth Opportunity: 
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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