<h3>Job Description</h3>
Who We Are
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 
The Opportunity
As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. 
This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply! 
Your Impact
<ul>
<li>Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
<ol>
<li>Welcome and greet patients to the clinic with a friendly and professional demeanor. </li>
<li>Register patients efficiently, ensuring completion of all required forms with accurate information. </li>
<li>Handle insurance and billing inquiries, providing clear and concise information to patients. </li>
<li>Aid ill or distraught patients as necessary and with available resources. </li>
</ol>
</li>
<li>Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
<ol>
<li>Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. </li>
</ol>
</li>
<li>Clinic Coordination &amp; Collaboration:Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
<ol>
<li>Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. </li>
<li>Assist in scheduling specialist referrals as needed for patient follow-up. </li>
<li>Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. </li>
</ol>
</li>
<li>Front Desk Management:
<ol>
<li>Answer and direct phone calls in a professional and timely manner. </li>
<li>Keep the reception area organized and tidy, creating a welcoming environment for patients. </li>
<li>Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. </li>
</ol>
</li>
<li>CMD Technology &amp; Offerings Expert: 
<ol>
<li>Become familiar with scope of services provided at CMD and costs affiliated with all services. </li>
<li>Navigate and utilize various software systems for reservation scheduling and electronic medical records. </li>
</ol>
</li>
</ul>
 Required Availability: 
<ul>
<li>Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
<ol>
<li>For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. </li>
<li>For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. </li>
<li>For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. </li>
</ol>
</li>
<li>Flexibility to work nights, weekends, holidays. </li>
<li>If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. </li>
<li>Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute. </li>
</ul>

Who You Are
<ul>
<li>Education: High School Diploma required. </li>
<li>Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. </li>
<li>Detail-oriented with excellent organizational skills.Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. </li>
<li>Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. </li>
<li>Technically savvy: Proficient with Microsoft Office Suite or related software. </li>
<li>Effective communicator and cross collaborator:Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. </li>
<li>Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic. </li>
<li>Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization. </li>
<li>Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. </li>
<li>Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. </li>
</ul>
Bonus Qualifications
<ul>
<li>Medical Receptionist Certification. </li>
<li>Previous experience in a medical receptionist role or similar customer service position. </li>
<li>Familiarity with medical terminology and basic knowledge of insurance processes. </li>
<li>Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation. </li>
<li>Experience working with insurance billing and coding information. </li>
</ul>
Why ConvenientMD?
<ul>
<li>Collaborative team environment that encourages professional growth </li>
<li>Urgent care services at no cost to our team members and their families </li>
<li>Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance </li>
<li>401k match after one year of service </li>
<li>Access to our Primary Care (depending on location) </li>
<li>Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families </li>
<li>Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more </li>
</ul>
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

Medical Receptionist

<h3>Job Description</h3>
Who We Are
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 
The Opportunity
As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner. 
This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a master at multi-tasking, we encourage you to apply! 
Your Impact
<ul>
<li>Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
<ol>
<li>Welcome and greet patients to the clinic with a friendly and professional demeanor. </li>
<li>Register patients efficiently, ensuring completion of all required forms with accurate information. </li>
<li>Handle insurance and billing inquiries, providing clear and concise information to patients. </li>
<li>Aid ill or distraught patients as necessary and with available resources. </li>
</ol>
</li>
<li>Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
<ol>
<li>Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments. </li>
</ol>
</li>
<li>Clinic Coordination &amp; Collaboration:Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
<ol>
<li>Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules. </li>
<li>Assist in scheduling specialist referrals as needed for patient follow-up. </li>
<li>Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team. </li>
</ol>
</li>
<li>Front Desk Management:
<ol>
<li>Answer and direct phone calls in a professional and timely manner. </li>
<li>Keep the reception area organized and tidy, creating a welcoming environment for patients. </li>
<li>Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs. </li>
</ol>
</li>
<li>CMD Technology &amp; Offerings Expert: 
<ol>
<li>Become familiar with scope of services provided at CMD and costs affiliated with all services. </li>
<li>Navigate and utilize various software systems for reservation scheduling and electronic medical records. </li>
</ol>
</li>
</ul>
 Required Availability: 
<ul>
<li>Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
<ol>
<li>For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. </li>
<li>For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. </li>
<li>For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. </li>
</ol>
</li>
<li>Flexibility to work nights, weekends, holidays. </li>
<li>If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic. </li>
<li>Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute. </li>
</ul>

Who You Are
<ul>
<li>Education: High School Diploma required. </li>
<li>Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients. </li>
<li>Detail-oriented with excellent organizational skills.Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment. </li>
<li>Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. </li>
<li>Technically savvy: Proficient with Microsoft Office Suite or related software. </li>
<li>Effective communicator and cross collaborator:Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization. </li>
<li>Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic. </li>
<li>Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization. </li>
<li>Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. </li>
<li>Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. </li>
</ul>
Bonus Qualifications
<ul>
<li>Medical Receptionist Certification. </li>
<li>Previous experience in a medical receptionist role or similar customer service position. </li>
<li>Familiarity with medical terminology and basic knowledge of insurance processes. </li>
<li>Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation. </li>
<li>Experience working with insurance billing and coding information. </li>
</ul>
Why ConvenientMD?
<ul>
<li>Collaborative team environment that encourages professional growth </li>
<li>Urgent care services at no cost to our team members and their families </li>
<li>Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance </li>
<li>401k match after one year of service </li>
<li>Access to our Primary Care (depending on location) </li>
<li>Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families </li>
<li>Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more </li>
</ul>
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

<h3>Job Description</h3>
GENERAL DESCRIPTION
The Patient Support Specialist is responsible for maintaining on-going patient care through the support of patient outreach and prescription refill management services throughout the patient’s specialty or infusion therapy. Refill management support may include but is not limited to overseeing the intake or gathering of patient documentation, obtaining new prescriptions as needed for patients to continue therapy, communicating with doctors’ offices and patients, submitting insurance re-authorizations and assisting the pharmacy operations team on a daily basis. This position requires professional communication skills and compliance with all applicable laws and regulations, including state board of pharmacy and HIPAA.

QUALIFICATION REQUIREMENTS
<ul>
<li>Current Pharmacy Technician registration and/or certification in good standing, as required by state Board of Pharmacy
<ul>
<li>or commitment to obtaining necessary BoP registration/certification within first 60 days of employment</li>
</ul>
</li>
<li>Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction</li>
<li>Experience with data entry, navigation of technology to support work environment, and general familiarity with medical terminology</li>
<li>Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc)</li>
</ul>
QUALIFICATIONS PREFERRED
<ul>
<li>High School diploma or equivalent strongly preferred</li>
<li>Pharmacy Technician certification (unless required by State Board of Pharmacy)</li>
<li>Direct patient care and/or experience communicating with patient care settings such as healthcare practices, inpatient, outpatient, skilled nursing, and/or home care settings</li>
<li>Minimum of 1 year of experience in Specialty pharmacy
</li>
</ul>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Patient Support Responsibilities:
<ul>
<li>Contact patients to set up prescription refills while gathering necessary data points to support refill process</li>
<li>Submit for insurance re-authorizations as needed</li>
<li>Obtain necessary documentation from doctors’ offices and/or patients, to include lab work, prescription refills, etc., while following all legal requirements</li>
<li>Ensure clinical compliance of patients by asking pre-determined questions and escalating to a pharmacist when necessary</li>
<li>Refer all clinical questions, situations, and responses to a pharmacist</li>
<li>Communicate professionally with both patients and doctor offices while following all legal requirements, to include state pharmacy regulations and HIPAA</li>
<li>Responsible for maintaining relationships with doctor’s offices to include:
<ul>
<li>Appropriate communication with offices as required and permitted by law</li>
<li>Communication with field-based sales representative while adhering to HIPAA requirements</li>
<li>Customizing services where possible in accordance with office preferences</li>
</ul>
</li>
<li>Stay up to date with appropriate level of clinical knowledge of applicable disease states</li>
<li>Support other technicians, acting as mentor and trainer when appropriate</li>
<li>Assist pharmacy operations teams as needed
</li>
</ul>
Pharmacy Related Competencies:
<ul>
<li>Maintain knowledge of and comply with the regulatory guidelines and standards of practice of the State Board of Pharmacy, FDA, DEA, Department of Health &amp; Human Services, Medicare, ACHC, URAC and OSHA as applicable to pharmacy location</li>
<li>Communicate with physicians, patients and insurance companies within legal limits according to state, communicating professionally at all times and complying with HIPAA regulations</li>
<li>Triage patient and pharmacist related questions and channel to the appropriate person</li>
<li>Support, upon request, production/dispensing/shipping duties in an accurate and timely manner as permitted by law and under the supervision of a pharmacist</li>
<li>Additional duties may be assigned by management</li>
</ul>
Data Entry Responsibilities:
<ul>
<li>Process all faxes and E-script orders</li>
<li>Manage and process all refills</li>
<li>Input all demographic and insurance information</li>
<li>Verify eligibility and specific drug coverage</li>
<li>Work on prior authorizations and insurance over-rides as instructed</li>
<li>Run appropriate labels</li>
<li>Support refill or delivery coordination reminders using designated technology</li>
</ul>
NON-ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES
<ul>
<li>Ability to prioritize and handle multiple tasks and projects concurrently</li>
<li>Must have scheduling flexibility and be able to work overtime as needed</li>
<li>Careful attention to detail</li>
<li>Performs related duties as requested</li>
<li>Participates in quality assurance activities and audits as directed</li>
<li>Participation in membership of professional societies or organizations as deemed helpful or necessary for role
</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
Customer Service Skills:
<ul>
<li>Strong phone skills, speaks clearly, supports active listening, and manages call flow effectively meeting the needs of the caller as effectively and efficiently as possible</li>
<li>Strong ability to build and maintain contacts and effective working relationships with internal and external customers including patients, caregivers, healthcare service providers, and field team member</li>
<li>Ability to support and manage difficult situations while remaining calm and working with team members to organize a resolution</li>
<li>Ability to take direction and learn from experience and engagement with each patient encounter</li>
<li>Ability to organize workload while supporting disruptions and escalation</li>
<li>Ability be patient and caring for peers and patients</li>
</ul>
Other Skills &amp; Competencies:
<ul>
<li>Working knowledge of medical terminology</li>
<li>Ability to perform referral related work and tasks in an organized fashion with focus on complete information and time related deadlines</li>
<li>Ability to complete multiple projects with time sensitive deadlines</li>
<li>Ability to manage more than one priority project at a time</li>
<li>Ability to work as part of a team/committee to complete assigned tasks</li>
<li>Ability to exercise independent judgment and at times, work independently</li>
<li>Ability to enlist cooperation of other people and department in completing assigned work and projects</li>
<li>Ability to actively communicate, inspire and motivate peers, customers, and other stakeholders encountered in the referral services department</li>
<li>Ability to think and act strategically and proactively</li>
<li>Ability to maintain accurate records and prepare reports and correspondence related to the work</li>
</ul>
Communication &amp; Technical Skills
<ul>
<li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; demonstrates group presentation skills; actively participates in meetings</li>
<li>Written Communication - Writes clearly and informatively with professional context and direction; edits work for spelling and grammar; varies writing style to meet needs of audience; presents qualitative and quantitative data effectively; able to read and interpret written information effectively.</li>
<li>Become and remain proficient is all technology platforms, applications, and programs necessary to perform duties</li>
</ul>

PHYSICAL DEMANDS AND WORK ENVIRONMENT
<ul>
<li>This position requires constant sitting with occasional walking, standing, kneeling or stooping.</li>
<li>This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.</li>
<li>This position requires constant talking and hearing.</li>
<li>Specific vision abilities required by this job include close vision and the ability to adjust focus.</li>
<li>This position must occasionally lift and/or move up to 20 pounds.</li>
<li>Required to move/lift physical hardware.</li>
</ul>
AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OTHER
<ul>
<li>Will participate in legal and ethical compliance training each year.</li>
<li>Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures.</li>
<li>Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.</li>
<li>Will not participate in any conduct considered to be unethical or illegal.</li>
</ul>
EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm.
GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others)

Patient Support Spec

<h3>Job Description</h3>
Job Number: 253
Location: Midland
Supervises: N
FLSA: Exempt
Division: MH
Salary: $42,946 per year. Sign on bonus may be available.
Shift: M-F 8am - 5pm, on call; Assigned work hours may change as the needs of the agency and clients change
Driving required: Y
Travel required: Y
Settings: office, field
POSITION SUMMARY/JOB PURPOSE:
The Crisis Response Specialist is responsible for daytime response to mental health crisis calls from Law Enforcement, Emergency Room, and the PermiaCare Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services, resolving crisis situations, filing emergency detention orders, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment. This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary. The Crisis Response Specialist facilitates entry of crisis clients into need brief services and/or referral to ongoing services as well as handles crises that walk into the Mental Health Clinics.
This position works independently, under limited supervision, reporting major activities through periodic meetings.
EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:
Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.
Experience Required: At least 1 year of experience in the mental health field preferred.
Registration, Certification, Licensure or other Qualifications Required: 
<ul>
<li>Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.</li>
<li>Required to pass criminal history and background checks as well as pre-employment drug screen.</li>
<li>Must obtain QMHP certification within 6 months.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Respond, by phone, to all crisis calls within 10 minutes.</li>
<li>Make face-to-face responses, when indicated, within 1 hour.</li>
<li>Provide intervention that ensures least restrictive setting.</li>
<li>File Emergency Detention applications appropriately.</li>
<li>Exercise clinical judgment in crisis situations.</li>
<li>Serve as a fill-in for nighttime crisis workers when needed.</li>
<li>Provide follow-up for individuals who were treated for crisis.</li>
<li>Complete all crisis logs and service documentation before ending shift.</li>
<li>Remain compliant with Medicaid and State documentation standards.</li>
<li>Complete documentation necessary to assign contact or registered status (as indicated) to all non-PermiaCare clients.</li>
<li>Scan and upload documentation into EHR.</li>
<li>Maintain utilization data on services provided as assigned by supervisor.</li>
<li>Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.</li>
<li>Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis.</li>
<li>Develop and maintains positive relationships with law enforcement.</li>
<li>Develop and maintains positive relationships with judiciary.</li>
<li>Develop and maintains positive relationships with hospital personnel. </li>
<li>Report to Crisis Response Specialist (Night) before end of shift, as needed.</li>
<li>Participate in quality assurance and utilization review process. </li>
<li>Discharge clients as needed.</li>
<li>Provide PASRR assessments as needed.</li>
<li>Provide high quality support for vulnerable individuals.</li>
<li>Develop and maintain supportive relationships with patient.</li>
<li>Identify and assess the risk of suicide or self harming behavior and provide appropriate intervention.</li>
<li>Advocate and assist in accessing community resources.</li>
<li>Develop intervention plans.</li>
<li>Maintain accurate documentation.</li>
<li>Provide follow up and aftercare services.</li>
<li>Meet unit performance measures or targets.</li>
<li>Maintain assigned caseload of individuals with mental illness.</li>
<li>Coordinate services to designated caseload.</li>
<li>Enter accurate and appropriate documentation of services within timeframe required.</li>
<li>Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.</li>
<li>Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.</li>
<li>Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.</li>
<li>Adhere to the Code of Conduct and Standards of Behavior policy requirements.</li>
<li>Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.</li>
<li>Communicate regularly with supervisor.</li>
<li>Open and process mail/email in a timely manner.</li>
<li>Answer phone, collect phone messages and respond to requests timely and accurately.</li>
<li>Maintain safe and clean working environment by complying with procedures, rules and regulations.</li>
<li>Perform all work functions and interactions using a trauma informed approach.</li>
<li>Display professionalism when representing PermiaCare and the program in the community.</li>
<li>Maintain compliance with legal requirements and company policies and procedures.</li>
<li>Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.</li>
<li>Complete all training as assigned prior to due date.</li>
<li>Other duties as assigned.</li>
</ul>
MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):
<ul>
<li>Fill in for other MH staff as needed.</li>
<li>Ensure copies of Crisis Assessments are on hand at all times.</li>
<li>Ensure copies of Resource Guides and PermiaCare contact information is on hand at all times.</li>
<li>Provide translation, if applicable.</li>
<li>Participate in team meeting or staffings.</li>
<li>Participate in community activities and/or attends community meetings as needed.</li>
<li>Participate in workgroups and committees as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
<ul>
<li>Advanced knowledge of mental illness and treatment.</li>
<li>Knowledge of crisis intervention and suicide prevention.</li>
<li>Ability to handle stressful and emotionally charged situations and remain calm and professional.</li>
<li>Ability to provide emotional support to clients.</li>
<li>Ability to handle confidential information with discretion.</li>
<li>Knowledge of HIPAA and ability to protect confidentiality.</li>
<li>Knowledge of intake process for the Mental Health Clinic.</li>
<li>Knowledge of the Texas Mental Health Code.</li>
<li>Advanced knowledge of crisis intervention techniques.</li>
<li>Knowledge of community resources and alternatives to State hospitalization.</li>
<li>Effective multi-tasking skills.</li>
<li>Good organizational skills.</li>
<li>Welcoming, positive behavior.</li>
<li>Ability to express self clearly and effectively, orally and in writing.</li>
<li>Effective time management skills.</li>
<li>Exceptional customer service skills, including positive attitude.</li>
<li>Cultural sensitivity.</li>
<li>Dependable attendance and punctuality.</li>
<li>Knowledge of trauma informed theories, principles and practices.</li>
<li>Flexibility and adaptability to different work environments.</li>
<li>Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).</li>
<li>Reading and comprehending.</li>
<li>Reasoning and analyzing.</li>
<li>Ability to coordinate with various inter-agency personnel.</li>
<li>Ability to fulfill PMAB and CPR/First Aid requirements.</li>
<li>Ability to work independently.</li>
<li>Good interpersonal skills, including ability to build rapport with individuals including co-workers.</li>
<li>Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.</li>
<li>Ability to acquire and utilize new skills as the job requires.</li>
<li>Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.</li>
<li>Ability to maintain highly confidential information.</li>
<li>Ability to remain calm in stressful situations.</li>
<li>Ability to plan and schedule work and implement directives without constant supervision.</li>
<li>Model professionalism by appropriate dress, language, ethics and work habits.</li>
<li>Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.</li>
</ul>
PHYSICAL REQUIREMENTS:
Abilities Required:
<ul>
<li>Light Lifting, under 15 lbs</li>
<li>Light Carrying, under 15 lbs</li>
<li>Walking</li>
<li>Standing</li>
<li>Sitting</li>
<li>Operating office equipment</li>
<li>Operating motor vehicle</li>
<li>Ability to see</li>
<li>Hearing (with aid)</li>
<li>Ability to write</li>
<li>Ability to count</li>
<li>Ability to read</li>
<li>Ability to tell time</li>
</ul>
Other (specify): driving required. May require some travel after hours and overnight.
WORKSITE CONDITIONS:
<ul>
<li>Travel</li>
<li>Inside</li>
<li>Long or irregular work hours</li>
<li>Working closely with others</li>
<li>Working alone</li>
</ul>
ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.
This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will. 
PM22 
PI3fcdae25ca12-25405-34227787

Crisis Response Specialist

<h3>Job Description</h3>
Job Number: 172
Location: Midland
Supervises: N
FLSA: Non-Exempt
Division: MH
Salary: $14.67 per hour. Sign on bonus may be available.
Shift: M-Th 7:30am - 5:30pm F 8am -12pm; Assigned work hours may change as the needs of the agency and clients change
Driving required: Y
Travel required: Y
Settings: office
POSITION SUMMARY/JOB PURPOSE:
The Medical Assistant Specialist is responsible for performing clerical and administrative duties for both the Primary Care and Bridges Behavioral Health clinics. This position will answer phones, schedule medical appointments, take messages, data enter notes, contact clients to notify of pending appointments, pull records for staff, screen charts for deficiencies, file/scan forms to charts, perform benefits eligibility determination, obtain authorizations, post payments/charges, and accurately process third party billing activity. The Medical Assistant Specialist will coordinate basic medical and non-medical aspects of a patient's treatment by triaging, preparing and sanitizing patient rooms for use, performing basic laboratory procedures/tests, conducting comprehensive medical history interviews with individuals with mental illness, and educating and managing medications with provider instructions.
This position works independently, under limited supervision, reporting major activities through periodic meetings.
EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:
Education Required: High School Diploma or GED. CNA or CMA certification.
Experience Required: At least 6 months experience in a healthcare setting.
Registration, Certification, Licensure or other Qualifications Required: 
<ul>
<li>Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.</li>
<li>Required to pass criminal history and background checks as well as pre-employment drug screen.</li>
<li>Valid and current Texas Certified Nursing Aide (CNA) or Certified Medication Aide (CMA) certification.</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Perform benefits eligibility determinations by calling insurance company or reviewing website.</li>
<li>Ensure all patient charges, including labs are entered into the billing system and reconciled on a daily basis.</li>
<li>Follow up on denied claims.</li>
<li>Collect blood, urine, fecal cultures and other lab specimens, log the specimens, and prepare them for testing.</li>
<li>Investigate and resolve differences revealed from reports.</li>
<li>Screen charts for deficiencies.</li>
<li>Collect vital signs and accurately document data entry.</li>
<li>Perform general office duties, such as answering telephones, taking messages and greeting patients.</li>
<li>Schedule and confirm appointments.</li>
<li>Prepare vaccines and other equipment used for routine diagnostic tests (EKG, breathing treatments) as directed by provider orders.</li>
<li>Administer vaccines as directed by provider orders.</li>
<li>Follow up on patient calls, lab results, patient questions, and authorizing drug refills, while providing prescription information to pharmacies weekly.</li>
<li>Meet unit performance measures or targets.</li>
<li>Enter accurate and appropriate documentation of services within timeframe required.</li>
<li>Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.</li>
<li>Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.</li>
<li>Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.</li>
<li>Adhere to the Code of Conduct and Standards of Behavior policy requirements.</li>
<li>Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.</li>
<li>Communicate regularly with supervisor.</li>
<li>Open and process mail/email in a timely manner.</li>
<li>Answer phone, collect phone messages and respond to requests timely and accurately.</li>
<li>Maintain safe and clean working environment by complying with procedures, rules and regulations.</li>
<li>Perform all work functions and interactions using a trauma informed approach.</li>
<li>Display professionalism when representing PermiaCare and the program in the community.</li>
<li>Maintain compliance with legal requirements and company policies and procedures.</li>
<li>Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.</li>
<li>Complete all training as assigned prior to due date.</li>
<li>Other duties as assigned.</li>
</ul>
MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):
<ul>
<li>Fill in for other nursing or Bridges staff as needed.</li>
<li>Attend staff meetings as needed.</li>
<li>Inventory and order medical, lab or office supplies or equipment.</li>
<li>Provide translation, if applicable.</li>
<li>Participate in team meeting or staffings.</li>
<li>Participate in community activities and/or attends community meetings as needed.</li>
<li>Participate in workgroups and committees as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
<ul>
<li>Knowledge of mental illness and treatment.</li>
<li>General knowledge of nursing.</li>
<li>Ability to operate telephone system and basic office equipment.</li>
<li>Ability to operate calculator.</li>
<li>Knowledge of state and federal laws as they pertain to physician's prescriptions and side effects of medications.</li>
<li>Knowledge of HIPAA and ability to protect confidentiality.</li>
<li>Effective multi-tasking skills.</li>
<li>Good organizational skills.</li>
<li>Welcoming, positive behavior.</li>
<li>Ability to express self clearly and effectively, orally and in writing.</li>
<li>Effective time management skills.</li>
<li>Exceptional customer service skills, including positive attitude.</li>
<li>Cultural sensitivity.</li>
<li>Dependable attendance and punctuality.</li>
<li>Knowledge of trauma informed theories, principles and practices.</li>
<li>Flexibility and adaptability to different work environments.</li>
<li>Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).</li>
<li>Reading and comprehending.</li>
<li>Reasoning and analyzing.</li>
<li>Ability to coordinate with various inter-agency personnel.</li>
<li>Ability to fulfill PMAB and CPR/First Aid requirements.</li>
<li>Ability to work independently.</li>
<li>Good interpersonal skills, including ability to build rapport with individuals including co-workers.</li>
<li>Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.</li>
<li>Ability to acquire and utilize new skills as the job requires.</li>
<li>Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.</li>
<li>Ability to maintain highly confidential information.</li>
<li>Ability to remain calm in stressful situations.</li>
<li>Ability to plan and schedule work and implement directives without constant supervision.</li>
<li>Model professionalism by appropriate dress, language, ethics and work habits.</li>
<li>Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.</li>
</ul>
PHYSICAL REQUIREMENTS:
Abilities Required:
<ul>
<li>Light Lifting, under 15 lbs</li>
<li>Light Carrying, under 15 lbs</li>
<li>Walking</li>
<li>Standing</li>
<li>Sitting</li>
<li>Operating mechanical equipment</li>
<li>Operating office equipment</li>
<li>Operating motor vehicle</li>
<li>Ability to see</li>
<li>Hearing (with aid)</li>
<li>Ability to write</li>
<li>Ability to count</li>
<li>Ability to read</li>
<li>Ability to tell time</li>
</ul>
Other (specify): driving required. May require some travel after hours and overnight.
WORKSITE CONDITIONS:
<ul>
<li>Travel</li>
<li>Inside</li>
<li>Working closely with others</li>
<li>Working alone</li>
</ul>
ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.
This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will. 
PM22
PIe4eb396b827d-25405-34280675

Medical Assistant Specialist

<h3>Job Description</h3>
Patient Access Specialist
Position Reports To: Patient Access Supervisor FLSA: Non-Exempt Positions reporting into this job: None
Job Summary: This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center. Essential Functions: Demonstrate a high level of skill at building relationships and customer service Provide counsel, support, advice, and support to patients and their families Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form Collect all co-pays, payments and balances, as required by office policies Enter/apply patient payments to balances in computer system Maintain appropriate use of fax machine, copier and computer; as directed Check patients in and out for scheduled appointments Answers incoming calls from patients and assists patients with scheduling needs Triage calls within the department Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies Maintains compliance with all policies, procedures and laws Able to work in a fast paced environment with high call volumes Other duties as assigned

 Required Credentials:
 High School Diploma or equivalent is required Demonstrated knowledge of medical terminology and HIPAA required Successful completion of a medical receptionist or related program or 1 year of medical office experience 
 Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; and talk and hear. Specific vision abilities required by this job include close vision.
PIda98d26748fc-25405-33392249

Patient Access Specialist

<h3>Job Description</h3>
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Position Summary:  Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care.  S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.   
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures. 
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.  The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care. 
Job Description:
Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions.
Important Details: • Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.
To be eligible:
• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months.
• If you leave Lahey Hospital &amp; Medical Center before your first anniversary you will pay back the signing bonus. • Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time.
Essential Duties &amp; Responsibilities 
Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. 
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.  
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. 
Delivers care that is specific to the age of the patient 
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence. 
Contributes information provided by the patient or family for the assessment of health status  
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care. 
 II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. 
 A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. 
B. Participates in and supports the educational plan for patient and family. 
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.   
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. 
Demonstrates the ability to provide and maintain patient safety in the environment of care 
Demonstrates skills as a responsive and supportive team member. 
Demonstrates ability to fulfill role in regulatory compliance and readiness. 
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) 
<ul>
<li>Greets, identifies, transports and/or escorts patients to exam room. </li>
<li>Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. </li>
</ul>
<ul>
<li>Prepares patient for examination:  </li>
</ul>
<ul>
<li>Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR </li>
<li>Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR. </li>
<li>Documents all drug and other allergies </li>
</ul>
<ul>
<li>Documents smoking history</li>
<li>Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) </li>
<li>Observes patient, documents and reports findings to provider. </li>
</ul>
<ul>
<li>Alerts the provider when patient is ready and communicates pertinent clinical information </li>
<li>Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   </li>
<li>Assists the provider with the patient visit and care as required: </li>
</ul>
<ul>
<li>Prepares special equipment, instruments and supplies as needed. </li>
<li>Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider. </li>
<li>Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to: </li>
</ul>
<ul>
<li>Blood (phlebotomy) </li>
<li>Clean-voided urine </li>
</ul>
<ul>
<li>Finger stick blood sugar tests </li>
<li>Stool for occult blood </li>
<li>Rapid strep testing </li>
<li>UCGs (pregnancy tests) </li>
<li>Urine for microalbumin </li>
</ul>
<ul>
<li>Glycohemoglobin A1C </li>
<li>Protime </li>
<li>Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections </li>
</ul>
<ul>
<li>Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards </li>
<li>Assists with wound care  </li>
</ul>
<ul>
<li>Assists with other testing, in accordance with medical assistance training </li>
<li>Assists provider with minor procedures </li>
<li>Documents testing/results per practice protocol </li>
<li> Administers immunizations based on written provider orders (as allowed by the practice license.) </li>
<li>Administers injections based on written provider orders (as allowed by the practice license.) </li>
</ul>
<ul>
<li>Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.   </li>
<li>Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) </li>
</ul>
<ul>
<li>Clinical and Quality/Improvement Competency </li>
</ul>
<ul>
<li>Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. </li>
<li>Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data. </li>
</ul>
Non-Clinical/Indirect patient care 
<ul>
<li>Pre-visit planning </li>
</ul>
<ul>
<li>Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently. </li>
<li>Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow  </li>
</ul>
<ul>
<li>Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps </li>
<li>Prepares supportive documentation for scheduled appointments/procedures </li>
</ul>
<ul>
<li>Reviews record for completeness before appointment and update as appropriate </li>
<li>Inserts the required forms per procedure and department protocol </li>
<li>Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review </li>
</ul>
<ul>
<li>Confirms that lab and other ancillary tests are performed and results documented </li>
</ul>
<ul>
<li>Post visit work </li>
</ul>
<ul>
<li>Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols. </li>
<li>Assists the providers with work outside the visit related to managing a panel of patients. </li>
</ul>
<ul>
<li>Partners with patient and family in supporting patients’ short- and long-term goals. </li>
<li>Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies </li>
<li>Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider. </li>
<li>Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.   </li>
</ul>
<ul>
<li>Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al. </li>
<li>Reviews, manages and enters registry health data for identified patient populations </li>
<li>Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals. </li>
<li>Assists in the maintenance of the EMR </li>
</ul>
<ul>
<li>Scans miscellaneous loose reports into the EMR </li>
</ul>
<ul>
<li>Ensures exam rooms, supplies and equipment are maintained/stocked </li>
</ul>
<ul>
<li>Prepares equipment and packages to be sent for sterilization following site protocol </li>
<li>Maintains appropriate supplies and linen. </li>
<li>Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory. </li>
</ul>
<ul>
<li>Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment. </li>
<li>Cleans and prepares the exam room and other patient areas between patients. </li>
</ul>
<ul>
<li>Communication </li>
</ul>
<ul>
<li>Manages provider InBasket folders per department standards, including lab/test tracking and referrals.   </li>
<li>Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider. </li>
</ul>
<ul>
<li>Receives patient messages and reviews with provider. </li>
</ul>
<ul>
<li>Administrative Support </li>
</ul>
<ul>
<li>Provides back up or periodic administrative assistance to the practice as needed, including but not limited to  </li>
</ul>
<ul>
<li>Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and researches issues. </li>
<li>Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc. </li>
</ul>
<ul>
<li>Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance. </li>
<li>Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols. </li>
</ul>
Organizational Responsibilities 
<ul>
<li>Maintains strict adherence to the Lahey Health confidentiality policy. </li>
</ul>
<ul>
<li>Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. </li>
<li>Complies with all Lahey Health policies and clinical protocols. </li>
<li>Complies with behavioral expectations of the department and Lahey Health. </li>
<li>Demonstrates an understanding of the job description, performance expectations and competency assessment. </li>
<li>Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. </li>
</ul>
<ul>
<li>Participates in and successfully completes mandatory education </li>
<li>Demonstrates a commitment to life-long learning and their field. </li>
<li>Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance. </li>
</ul>
Minimum Qualifications: 
Education:   High School Diploma or equivalent required.   Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).  
Licensure, Certification, Registration:  
Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. 
 Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position. 
Skills, Knowledge &amp; Abilities:  
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  Knowledge of medical terminology. 
Must possess strong problem-solving abilit...

Medical Assistant Peabody Gastroenterology

<h3>Job Description</h3>
Job Type: Per Diem
Time Type: Part time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. 
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Job Description:
2 Shifts Per Week (7:30-4:00, 8:00-4:30, 8:30-5:00)
Rotating days per the need of the departments
Per Diem, Peabody location
Person will be floating between the Ambulatory Specialty Outpatient Clinics depending on the need of the clinics.
Essential Duties &amp; Responsibilities 
I.    Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.     A.    Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.      B.    Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.     C.    Delivers care that is specific to the age of the patient.     D.    Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.     E.    Contributes information provided by the patient or family for the assessment of health status.      F.    Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.     A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.     B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.       A.    Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.     B.    Demonstrates the ability to provide and maintain patient safety in the environment of care.     C.    Demonstrates skills as a responsive and supportive team member.     D.    Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) •    Greets, identifies, transports and/or escorts patients to exam room. •    Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. •    Prepares patient for examination:         o    Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.     o    Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.     o    Documents all drug and other allergies     o    Documents smoking history     o    Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)     o    Observes patient, documents and reports findings to provider.     o    Alerts the provider when patient is ready and communicates pertinent clinical information.     o    Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   •    Assists the provider with the patient visit and care as required:     o    Prepares special equipment, instruments and supplies as needed.     o    Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.     o    Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to:             Blood (phlebotomy)             Clean-voided urine             Finger stick blood sugar tests             Stool for occult blood             Rapid strep testing             UCGs (pregnancy tests)             Urine for microalbumin             Glycohemoglobin A1C             Pro time             Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections.     o    Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.     o    Assists with wound care      o    Assists with other testing, in accordance with medical assistance training     o    Assists provider with minor procedures     o    Documents testing/results per practice protocol.     o     Administers immunizations based on written provider orders (as allowed by the practice license.)     o    Administers injections based on written provider orders (as allowed by the practice license.)     o    Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.       o    Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) •    Clinical and Quality/Improvement Competency     o    Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.     o    Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data.
Non-Clinical/Indirect patient care •    Pre-visit planning     o    Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.     o    Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.      o    Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.     o    Prepares supportive documentation for scheduled appointments/procedures.             Reviews record for completeness before appointment and update as appropriate.             Inserts the required forms per procedure and department protocol.             Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.                  o    Confirms that lab and other ancillary tests are performed, and results documented. •    Post visit work     o    Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.     o    Assists the providers with work outside the visit related to managing a panel of patients.     o    Partners with patient and family in supporting patients’ short- and long-term goals.     o    Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.     o    Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.     o         o    Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.       o    Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.     o    Reviews, manages and enters registry health data for identified patient populations.     o    Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.
•    Assists in the maintenance of the EMR     o    Scans miscellaneous loose reports into the EMR •    Ensures exam rooms, supplies and equipment are maintained/stocked     o    Prepares equipment and packages to be sent for sterilization following site protocol.     o    Maintains appropriate supplies and linen.     o    Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory.     o    Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.     o    Cleans and prepares the exam room and other patient areas between patients. •    Communication     o    Manages provider In Basket folders per department standards, including lab/test tracking and referrals.       o    Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.     o    Receives patient messages and reviews with provider. •    Administrative Support     o    Provides back up or periodic administrative assistance to the practice as needed, including but not limited to              Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and research issues.             Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc.             Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.             Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols.  
Organizational Responsibilities •    Maintains strict adherence to the Lahey Health confidentiality policy. •    Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. •    Complies with all Lahey Health policies and clinical protocols. •    Complies with behavioral expectations of the department and Lahey Health. •    Demonstrates an understanding of the job description, performance expectations and competency assessment. •    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. •    Participates in and successfully completes mandatory education •    Demonstrates a commitment to life-long learning and their field. •    Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Minimum Qualifications:
Education:  High School Diploma or equivalent required.  Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). 
Licensure, Certification, Registration:  Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position. 
Skills, Knowledge &amp; Abilities:      Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.
Knowledge of medical terminology.
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  
Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  
Utilizes critical thinking and good judgement in performance of tasks.  
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.    
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

Medical Assistant Per Diem Ambulatory Float

&lt;b&gt;Overview&lt;/b&gt; &lt;br&gt; &lt;br&gt;The PAS Insurance Verification II is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.&lt;br&gt; &lt;ul&gt; &lt;li&gt; Schedule:Part Time &lt;/li&gt; &lt;li&gt; Shift: Day Shift &lt;/li&gt; &lt;li&gt;Level: 6+ years of experience&lt;br&gt; &lt;/li&gt; &lt;/ul&gt;&lt;br&gt;&lt;b&gt;Success Profile&lt;/b&gt; &lt;br&gt;Find out what it takes to succeed as a PAS Insurance Verification II:&lt;br&gt;&lt;br&gt;&lt;ul&gt; &lt;li&gt;Collaborative&lt;/li&gt; &lt;li&gt;Time Efficient&lt;/li&gt; &lt;li&gt;Organized&lt;/li&gt; &lt;li&gt;Critical Thinker&lt;/li&gt; &lt;li&gt;Attention to Detail&lt;/li&gt; &lt;li&gt;Compassionate&lt;/li&gt; &lt;/ul&gt;&lt;br&gt;&lt;b&gt;Benefits that Reflect Your Contributions&lt;/b&gt; &lt;ul&gt; &lt;li&gt; &lt;b&gt;Your Pay&lt;/b&gt; &lt;br&gt;A compensation program designed for fair and equitable pay.&lt;br&gt; &lt;/li&gt; &lt;li&gt; &lt;b&gt;Your Future&lt;/b&gt; &lt;br&gt;Secure your future with plans that also include an employer match. Plans and guidance for the future.&lt;br&gt; &lt;/li&gt; &lt;li&gt; &lt;b&gt;Your Wellness&lt;/b&gt; &lt;br&gt;Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.&lt;br&gt; &lt;/li&gt; &lt;li&gt; &lt;b&gt;Your Joy&lt;/b&gt; &lt;br&gt;Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.&lt;br&gt; &lt;/li&gt; &lt;/ul&gt;&lt;br&gt;&lt;b&gt;Job Details&lt;/b&gt; &lt;br&gt; &lt;br&gt;&lt;b&gt; Facility: VIRTUAL-GA&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;b&gt;Job Summary:&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;b&gt;Shift: Mon-Fri 3:30p-7:30p&lt;/b&gt;&lt;br&gt;&lt;br&gt;The Insurance Verification Specialist will verify patient information and confirm all insurance payer plans present on the account are up to date. If no insurance is present on the account, will research EPIC history for recent visit payer information. Will utilize May require contact with physician practice or patient to obtain form of coverage. Escalates for approval as appropriate to avoid patient delays in service. Specialist responds to questions from patients, clerical staff and insurance companies professionally. Updates account and maintains accuracy and confidentiality.&lt;br&gt;Maintain established productivity benchmarks and meets goals in a fast-paced environment. Other duties as assigned.&lt;br&gt;&lt;br&gt;&lt;b&gt;Core Responsibilities and Essential Functions:&lt;/b&gt;&lt;br&gt;&lt;br&gt;Quality/ Safety&lt;br&gt;- Prior to a patients first visit, verify insurance coverage and benefits including co-payments and deductibles and OOP Max.&lt;br&gt;- Verify insurance coverage and benefits on a daily basis through Recipient Eligibility Verifications Systems and various payor websites and/or via telephone.&lt;br&gt;- Assist in Prior Authorizations, verify the accuracy of demographic and payor information. Notify admissions, scheduling and other related departments regarding concerns and corrections.&lt;br&gt;- Works in conjunction with Prior Authorization specialist to obtain initial and ongoing authorizations for outpatient visits, maintain tracking system, notify providers when continued authorizations are due and reapply as required. Follow up with insurance carriers to make sure that authorizations have been completed.&lt;br&gt;- Receive Explanation of Benefits and Authorizations and enter into the system as required.&lt;br&gt;- Keep current on new policies and procedures of third-party payors, hospital procedures and any insurance updates in order to educate providers and staff.&lt;br&gt;- Comply with departmental and organizational policies/procedures including but not limited to, dress code, telephones, cell phones, and computers.&lt;br&gt;- Perform other work-related duties as requested/directed by management.&lt;br&gt;- Observes work hours and provides proper notice of absences, tardiness work schedule changes.&lt;br&gt;- Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the public. Demonstrates ability to tactfully handle difficult situations.&lt;br&gt;- Presents a well-groomed and professional image.&lt;br&gt;- Attends select departmental meetings at the request of WHS Management.&lt;br&gt;- Performs other duties as assigned.&lt;br&gt;- May work in the work queues to resolve insurance verification or coverage edits Customer Service&lt;br&gt;- Greets all guest with a positive and professional attitude.&lt;br&gt;- Receives patients valuables for safekeeping in the hospital safe.&lt;br&gt;- Answers incoming phone calls and follows through with requests made.&lt;br&gt;- Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the general public. Demonstrates ability to tactfully handle difficult situations.&lt;br&gt;- Presents a well-groomed and professional image in coordination with dept/ hospital dress codes.&lt;br&gt;- Expected Performance, Behaviors and Results:&lt;br&gt;- The WellStar Experience (Must demonstrate a commitment to Service Excellence by):&lt;br&gt;-&lt;br&gt;- Creating first impressions, memorable moments and impressions that fulfill the expressed and unexpressed wishes and needs of patients and family members.&lt;br&gt;-&lt;br&gt;- Valuing patients and family members as partners in their care.&lt;br&gt;-&lt;br&gt;- Having world-class processes in place.&lt;br&gt;-&lt;br&gt;- Delivering high-touch care that is reliable, responsive and coordinated.&lt;br&gt;-&lt;br&gt;- Focusing on constant innovation and creating improvements.&lt;br&gt;-&lt;br&gt;- Celebrating our diversity with sensitivity and understanding.&lt;br&gt;-&lt;br&gt;- Embracing the idea that we are all owners of our health system. Budget/Financial&lt;br&gt;- Attempts to collect the estimated self-pay balance of all inpatient, outpatient and ER accounts, at the earliest possible collection control point.&lt;br&gt;- Monitors in-house accounts and attempts to make financial arrangements with guarantors for payment of their self-pay balances in full and prior to discharge.&lt;br&gt;- Completes financial evaluation forms to document guarantors' income, expenses, assets and liabilities.&lt;br&gt;- Identifies those patients without adequate insurance coverage. Makes personal contact with patient or guarantor to determine guarantor's ability to pay non-covered charges, as well as to determine potential eligibility for financial assistance programs (namely Medicaid).&lt;br&gt;- Maintains a list of health care financial assistance programs and the eligibility requirements for each program. Refers patients/guarantors to sources of outside funding assistance, as needed.&lt;br&gt;- Works efficiently and accurately within designated time frames to ensure a continuity of information and cash flow.&lt;br&gt;- Contacts scheduled patients at home to obtain pre-admission information, explain financial policies, estimate self-pay balances, and obtain a promise to pay on or before admission/registration.&lt;br&gt;- Interviews all inpatients and select (self-pay) outpatients at time of registration, or at least within 24 hours of admission, to verify complete insurance and financial information, explain financial policies, and collect the estimated self-pay balance.&lt;br&gt;- Documents concise and understandable notes regarding all self-pay account collection activity, as well as each patient or guarantor interaction. Documents all efforts to collect patient account balances, other self-pay collection activities and referrals to Medicaid.&lt;br&gt;- Coordinates financial counseling activities with Admitting, Outpatient Registration, Emergency Registration, Utilization Review, Nursing, Social Services, and Patient Financial Services.&lt;br&gt;- Verifies insurance coverage and benefits.&lt;br&gt;- Exceeds monthly quota on a consistent basis. Formally reports results of self-pay collection activity to direct supervisor, on a daily basis or according to policy. Provides feedback to PAS management concerning self-pay collection and data integrity issues.&lt;br&gt;- Responsible for completion of appropriate error/issues in Work Queues.&lt;br&gt;- Identifies and resolves Payor Denials as indicated. General&lt;br&gt;- Observes work hours and provides proper notice of absences, tardies work schedule changes.&lt;br&gt;- Attends select departmental meetings at the request of WHS Management.&lt;br&gt;- Completes monthly, quarterly, and annual mandatory training as required.&lt;br&gt;- Performs other duties as assigned.&lt;br&gt;- PAS II Team members serve as preceptors and mentors and as such must:&lt;br&gt;- Maintain a based on individual QA audit /or as reported by Epic (min. of 10 accounts) registration accuracy rate or higher in the past 12 months.&lt;br&gt;- Maintain minimum productivity requirements.&lt;br&gt;- Has no corrective disciplinary action during the past twelve (12) months.&lt;br&gt;- Willing and able to function as a preceptor in the orientation of new patient access personnel and students.&lt;br&gt;- Maintain required certifications by obtaining necessary CEUs and submitting timely to certifying board.&lt;br&gt;&lt;br&gt;&lt;b&gt;Required Minimum Education:&lt;/b&gt;&lt;br&gt;&lt;br&gt;High school diploma High School Diploma (HSD) Required or&lt;br&gt;GED Required and&lt;br&gt;Associate's Degree Preferred&lt;br&gt;&lt;br&gt;&lt;b&gt;Required Minimum License(s) and Certification(s):&lt;/b&gt;&lt;br&gt;All certifications are required upon hire unless otherwise stated.&lt;br&gt;&lt;ul&gt;&lt;li&gt;Cert Healthcare Access Assoc or Certified Patient Account Rep or Certified Revenue Cycle Rep&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;b&gt;Additional License(s) and Certification(s):&lt;/b&gt;&lt;br&gt;&lt;br&gt;&lt;b&gt;Required Minimum Experience:&lt;/b&gt;&lt;br&gt;&lt;br&gt;Minimum 1 year experience in healthcare, or institutional work setting Required and&lt;br&gt;Computer/data entry experience. Required&lt;br&gt;&lt;br&gt;&lt;b&gt;Required Minimum Skills:&lt;/b&gt;&lt;br&gt;&lt;br&gt;Ability to communicate with various members of the healthcare team.&lt;br&gt;Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.&lt;br&gt;Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.&lt;br&gt;Epic experience preferred.&lt;br&gt;&lt;br&gt;&lt;b&gt;Share the opportunity&lt;/b&gt; &lt;ul&gt; &lt;li&gt; &lt;/li&gt; &lt;li&gt; &lt;/li&gt; &lt;li&gt; &lt;/li&gt; &lt;li&gt; &lt;/li&gt; &lt;/ul&gt;&lt;br&gt;&lt;b&gt;Mission, Vision &amp; Values&lt;/b&gt; &lt;br&gt;At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.&lt;br&gt;&lt;br&gt;&lt;b&gt;Our Mission&lt;/b&gt; &lt;br&gt;To enhance the health and well-being of every person we serve.&lt;br&gt;&lt;br&gt;&lt;b&gt;Our Vision&lt;/b&gt; &lt;br&gt;Deliver worldclass health care to every person, every time.&lt;br&gt;&lt;br&gt;&lt;b&gt;Our Values&lt;/b&gt; &lt;ul&gt; &lt;li&gt;&lt;br&gt;We serve with compassion&lt;br&gt;&lt;br&gt; &lt;/li&gt; &lt;li&gt;&lt;br&gt;We pursue excellence&lt;br&gt;&lt;br&gt; &lt;/li&gt; &lt;li&gt;&lt;br&gt;We honor every voice&lt;br&gt;&lt;br&gt; &lt;/li&gt; &lt;/ul&gt;

PAS Insurance Verification II

&lt;b&gt;Highlights of working at Everside Health:&lt;/b&gt;&lt;ul&gt;&lt;li&gt;Competitive health benefits that start 1st of month after start date &lt;/li&gt;&lt;li&gt;15 days of PTO plus paid holidays&lt;/li&gt;&lt;li&gt;No out-of-pocket cost for scrubs &lt;/li&gt;&lt;li&gt;Pay Range: $18.00-22.00/hr The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. &lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;b&gt;About Us&lt;/b&gt;&lt;br&gt;&lt;br&gt;At Everside Health we are building the most trusted, accessible and personalized healthcare experience alongside our patients and clients. With 20+ years' experience from our shared organizations, we hold a unified goal of building deep, trusted and lasting relationships with our patients and clients. As Everside Health, we are guided by our core principles of Patients First, Courage, Ingenuity, Community, and Fun.&lt;br&gt;&lt;br&gt;&lt;b&gt;About the Role&lt;/b&gt; &lt;br&gt;&lt;br&gt;We are currently looking for an experienced Medical Assistant to join our team. The Medical Assistant is a key component of our care team and works closely with a primary care physician to deliver excellent patient care and provide an exceptional guest experience to our patients. Because of our unique model, our Medical Assistants oversee the full spectrum of the patient experience- acting both as a Medical Receptionist as well as assuming clinical responsibilities of a Medical Assistant.&lt;br&gt;&lt;br&gt;&lt;b&gt;Essential Duties and Responsibilities&lt;/b&gt; &lt;br&gt;&lt;br&gt;The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.&lt;ul&gt;&lt;li&gt;Escorts patients to room and ensures that exam rooms are thoroughly cleaned and stocked &lt;/li&gt;&lt;li&gt;Reviews previous medical information and gathers any relevant updated health information from the patient to inform the provider &lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Take vitals, perform blood draws, give injections, bandage wounds, assist with procedures. Work with the contracted labs for additional tests &lt;/li&gt;&lt;li&gt;Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous or intradermal at the direction of and upon written order from the Provider &lt;/li&gt;&lt;li&gt;Partners with other members of the care team to develop individual patient plan of care including identifying and working to address gaps in care &lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Front desk duties, including: patient scheduling, medical record requests and abstraction, documentation, coordinate specialist visits, referrals, and other care outside of the clinic, check-in, check-out, etc. &lt;/li&gt;&lt;li&gt;Records accurate and pertinent data in the medical record according to documentation guidelines &lt;/li&gt;&lt;li&gt;Process test results and provide the patient with timely results via e-message, mail or phone as directed in written instructions by the Provider &lt;/li&gt;&lt;li&gt;Participates in outreach to patients to drive engagement among eligible patient groups &lt;/li&gt;&lt;li&gt;Maintains clinical and office supplies and equipment for treatments &lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;b&gt;About You&lt;/b&gt;&lt;ul&gt;&lt;li&gt;Minimum of 1 year of experience working as a Medical Assistant, preferably in Primary Care. May vary based on clinic needs&lt;/li&gt;&lt;li&gt;Graduation from a formal Medical Assistant program or other related program &lt;/li&gt;&lt;li&gt;National or state-specific MA certification or registration is strongly preferred. MA certification or registration is required for employment in States where certification/registration is required.&lt;/li&gt;&lt;li&gt;CPR/BLS certification required at time of start date &lt;/li&gt;&lt;li&gt;Phlebotomy experience is preferred&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;b&gt;Everside Benefits Summary&lt;/b&gt;&lt;br&gt;&lt;br&gt;We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.&lt;br&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Health and Well-Being&lt;/b&gt;: Free Everside membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. &lt;/li&gt;&lt;li&gt;&lt;b&gt;Financial Support: &lt;/b&gt;Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program&lt;/li&gt;&lt;li&gt;&lt;b&gt;Lifestyle: &lt;/b&gt;Paid time off for vacation, sick leave, and more, holiday schedule&lt;/li&gt;&lt;/ul&gt;Learn more at <a href="https://www.eversidehealth.com/careers/" target="_blank">https://www.eversidehealth.com/careers/</a>

556 patient-registration-specialist Jobs