<h3>Job Description</h3>
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
<ul>
<li>Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.</li>
<li>Responds to questions and concerns.</li>
<li>Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.</li>
<li>Maintains patient confidentiality per HIPAA regulations.</li>
<li>Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.</li>
<li>Exceeds all consumer requests and alerts management of issues or concerns that require escalation.</li>
<li>Correctly identifies and collects patient demographic information in accordance with organization standards.</li>
<li>Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.</li>
<li>Reaches out to patients to schedule an appointment as defined.</li>
<li>Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.</li>
<li>Informs patients of any issues with securing the financial account for their encounter.</li>
<li>Completes out-of-pocket estimations as requested by patients.</li>
<li>Provides training and education as needed.</li>
<li>Manages work schedule efficiently, completing tasks and assignments on time.</li>
<li>Completes other duties assigned by manager.</li>
<li>Cross-training between various departments will take place to ensure coverage.</li>
<li>Participates in Quality Assurance reviews to ensure integrity of patient data information.</li>
<li>Uses effective service recovery skills to solve problems or service breakdowns when they occur.</li>
<li>Utilizes department and hospital policies and procedures to complete assigned tasks.</li>
<li>Adheres to all department policies and compliance requirements.</li>
<li>Avoids putting patient in financial or safety risk.</li>
<li>Other duties as assigned.</li>
</ul>
Communication and Collaboration:
<ul>
<li>Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.</li>
<li>Collects authorization numbers in appropriate systems as applicable.</li>
<li>Provides professional and constructive environment for communication across units/departments and resolves operational issues.</li>
<li>May attend intra/interdepartmental meetings which involve walking within NM Campus.</li>
<li>Communicates customer satisfaction issues to appropriate individuals.</li>
<li>Demonstrates teamwork by helping co-workers within and across departments.</li>
<li>Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.</li>
<li>Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.</li>
<li>Accommodates all levels of communication ability.</li>
</ul>
Technology:
<ul>
<li>Utilizes multiple online order retrieval systems to verify or print the patients order.</li>
<li>Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.</li>
<li>Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.</li>
<li>Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.</li>
<li>Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.</li>
<li>Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.</li>
</ul>
Efficiency, Process Improvement, and Business Growth:
<ul>
<li>Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.</li>
<li>Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.</li>
<li>Understands departmental and individual quality metrics.</li>
<li>Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.</li>
<li>Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.</li>
<li>Participates in departmental quality improvement activities.</li>
<li>Provides ideas and suggestions for process improvements within the department.</li>
<li>Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.</li>
<li>Adjusts processes as needed to meet standards.</li>
<li>Uses organizational and unit/department resources efficiently.</li>
<li>Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.</li>
<li>Understands that schedule may change to reflect shifting business needs.</li>
<li>Evolves and learns as healthcare policies change.</li>
</ul>
EOE including Disabled and Veterans.
Qualifications
Required: 
<ul>
<li>High School diploma or equivalent.</li>
<li>2-3 years customer service or medical office experience.</li>
<li>Excellent interpersonal, verbal, and written communication skills.</li>
<li>Proficiency in computer data-entry/typing.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to read, write, and communicate effectively in English.</li>
<li>Basic Computer Skills.</li>
<li>Ability to type 40 wpm.</li>
<li>Ability to multi-task.</li>
<li>Customer service oriented.</li>
<li>Excellent organizational, time management, analytical, and problem solving skills.</li>
</ul>
Preferred: 
<ul>
<li>Additional education.</li>
<li>Additional language skills.</li>
<li>Healthcare finance and/or healthcare insurance experience.</li>
<li>Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.</li>
</ul>
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Patient Access Specialist- NMH Registration, Part time Monday-Friday 7:30am-12:30pm

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. 
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Job Description:
Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions.  
  Important Details:  • Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.  
To be eligible: 
• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.  
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months. 
• If you leave Lahey Hospital &amp; Medical Center before your first anniversary you will pay back the signing bonus.  • Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time. 
The hours for training, will be 8:30-5, and then will rotate 8 hours between
7am - 5:30 pm.  
Essential Duties &amp; Responsibilities 
I.    Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.     A.    Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.      B.    Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.     C.    Delivers care that is specific to the age of the patient.     D.    Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.     E.    Contributes information provided by the patient or family for the assessment of health status.      F.    Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.     A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.     B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.       A.    Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.     B.    Demonstrates the ability to provide and maintain patient safety in the environment of care.     C.    Demonstrates skills as a responsive and supportive team member.     D.    Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) •    Greets, identifies, transports and/or escorts patients to exam room. •    Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. •    Prepares patient for examination:         o    Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.     o    Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.     o    Documents all drug and other allergies     o    Documents smoking history     o    Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)     o    Observes patient, documents and reports findings to provider.     o    Alerts the provider when patient is ready and communicates pertinent clinical information.     o    Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   •    Assists the provider with the patient visit and care as required:     o    Prepares special equipment, instruments and supplies as needed.     o    Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.     o    Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to:             Blood (phlebotomy)             Clean-voided urine             Finger stick blood sugar tests             Stool for occult blood             Rapid strep testing             UCGs (pregnancy tests)             Urine for microalbumin             Glycohemoglobin A1C             Pro time             Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections.     o    Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.     o    Assists with wound care      o    Assists with other testing, in accordance with medical assistance training     o    Assists provider with minor procedures     o    Documents testing/results per practice protocol.     o     Administers immunizations based on written provider orders (as allowed by the practice license.)     o    Administers injections based on written provider orders (as allowed by the practice license.)     o    Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.       o    Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) •    Clinical and Quality/Improvement Competency     o    Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.     o    Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data.
Non-Clinical/Indirect patient care •    Pre-visit planning     o    Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.     o    Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.      o    Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.     o    Prepares supportive documentation for scheduled appointments/procedures.             Reviews record for completeness before appointment and update as appropriate.             Inserts the required forms per procedure and department protocol.             Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.                  o    Confirms that lab and other ancillary tests are performed, and results documented. •    Post visit work     o    Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.     o    Assists the providers with work outside the visit related to managing a panel of patients.     o    Partners with patient and family in supporting patients’ short- and long-term goals.     o    Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.     o    Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.           o    Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.       o    Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.     o    Reviews, manages and enters registry health data for identified patient populations.     o    Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.
•    Assists in the maintenance of the EMR     o    Scans miscellaneous loose reports into the EMR •    Ensures exam rooms, supplies and equipment are maintained/stocked     o    Prepares equipment and packages to be sent for sterilization following site protocol.     o    Maintains appropriate supplies and linen.     o    Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory.     o    Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.     o    Cleans and prepares the exam room and other patient areas between patients. •    Communication     o    Manages provider In Basket folders per department standards, including lab/test tracking and referrals.       o    Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.     o    Receives patient messages and reviews with provider. •    Administrative Support     o    Provides back up or periodic administrative assistance to the practice as needed, including but not limited to              Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and research issues.             Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc.             Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.             Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols.  
Organizational Responsibilities •    Maintains strict adherence to the Lahey Health confidentiality policy. •    Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. •    Complies with all Lahey Health policies and clinical protocols. •    Complies with behavioral expectations of the department and Lahey Health. •    Demonstrates an understanding of the job description, performance expectations and competency assessment. •    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. •    Participates in and successfully completes mandatory education •    Demonstrates a commitment to life-long learning and their field. •    Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Minimum Qualifications:
Education:  High School Diploma or equivalent required.  Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). 
Licensure, Certification, Registration:  Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position. 
Skills, Knowledge &amp; Abilities:      Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  Knowledge of medical terminology.  Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  Utilizes critical thinking and good judgement in performance of tasks.  Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.    
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

Medical Assistant, Gastroenterology, IBD Center

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve.
The Patient Access Specialist plays a critical role at BILH and Lahey Hospital &amp; Medical Center as the first point of contact with our patients. Extensive training including Epic Electronic Medical Record (EMR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their health care journey.
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30, 7:30-4PM, and some evening and weekend shifts available). Most positions are on site in Burlington with some hybrid (on site and remote schedules) available.
Departments include: Registration and Scheduling (reg and sched), Call Center, Admissions and ED registration. Most positions are full time, but we have part time and per diem shifts available too!
Job Description:
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30PM and 7:30-4PM and some evening and weekend shifts available).  Most positions are located on site in Burlington, MA with some hybrid (on site and remote schedules) available.
Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so BILH and LHMC is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.
Minimum Qualifications: 
Education:     High school degree or equivalent
Experience:     Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data. 
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

Patient Access Representative

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)Position Summary:
Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. 
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Job Description:
Lahey Hospital and Medical Center is now offering up to a$1,500 in signing bonuses for our Medical Assistant positions.  
  Important Details:  • Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.  
To be eligible: 
• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.  
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months. 
• If you leave Lahey Hospital &amp; Medical Center before your first anniversary you will pay back the signing bonus.  • Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time. 
 Hours: 7:00-3:30
Essential Duties &amp; Responsibilities:
Clinical Considerations and Decision Making: 
Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
Delivers care that is specific to the age of the patient.
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
Contributes information provided by the patient or family for the assessment of health status.
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.
A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients. 
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. Demonstrates the ability to provide and maintain patient safety in the environment of care.
Demonstrates skills as a responsive and supportive team member. Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.)
<ul>
<li>Greets, identifies, transports and/or escorts patients to exam room.</li>
<li>Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature.</li>
<li>Prepares patient for examination:          
<ul>
<li>Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.</li>
<li>Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.</li>
<li>Documents all drug and other allergies.</li>
<li>Documents smoking history</li>
<li>Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)</li>
<li>Observes patient, documents and reports findings to provider.</li>
<li>Alerts the provider when patient is ready and communicates pertinent clinical information.</li>
<li>Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns. </li>
</ul>
</li>
<li>Assists the provider with the patient visit and care as required:
<ul>
<li>Prepares special equipment, instruments and supplies as needed.</li>
<li>Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.</li>
<li>Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to:
<ul>
<li>Blood (phlebotomy)</li>
<li>Clean-voided urine</li>
<li>Finger stick blood sugar tests</li>
<li>Stool for occult blood.</li>
<li>Rapid strep testing</li>
<li>UCGs (pregnancy tests)</li>
<li>Urine for microalbumin</li>
<li>Glycohemoglobin A1C</li>
<li>Pro time</li>
<li>Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections.</li>
</ul>
</li>
<li>Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.</li>
<li>Assists with wound care.</li>
<li>Assists with other testing, in accordance with medical assistance training.</li>
<li>Assists provider with minor procedures.</li>
<li>Documents testing/results per practice protocol.</li>
<li> Administers immunizations based on written provider orders (as allowed by the practice license.)</li>
<li>Administers injections based on written provider orders (as allowed by the practice license.)</li>
<li>Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions. </li>
<li>Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods)</li>
</ul>
</li>
<li>Clinical and Quality/Improvement Competency
<ul>
<li>Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.</li>
<li>Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data.</li>
</ul>
</li>
</ul>
Non-Clinical/Indirect patient care
<ul>
<li>Pre-visit planning
<ul>
<li>Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.</li>
<li>Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.</li>
<li>Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.</li>
<li>Prepares supportive documentation for scheduled appointments/procedures.
<ul>
<li>Reviews record for completeness before appointment and update as appropriate.</li>
<li>Inserts the required forms per procedure and department protocol.</li>
<li>Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.</li>
</ul>
</li>
<li>Confirms that lab and other ancillary tests are performed and results documented.</li>
</ul>
</li>
<li>Post visit work.
<ul>
<li>Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.</li>
<li>Assists the providers with work outside the visit related to managing a panel of patients.</li>
<li>Partners with patient and family in supporting patients’ short- and long-term goals.</li>
<li>Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.</li>
<li>Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.</li>
<li>Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed. </li>
<li>Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.</li>
<li>Reviews, manages and enters registry health data for identified patient populations.</li>
<li>Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.</li>
</ul>
</li>
</ul>
<ul>
<li>Assists in the maintenance of the EMR.
<ul>
<li>Scans miscellaneous loose reports into the EMR</li>
</ul>
</li>
<li>Ensures exam rooms, supplies and equipment are maintained/stocked.
<ul>
<li>Prepares equipment and packages to be sent for sterilization following site protocol.</li>
<li>Maintains appropriate supplies and linen.</li>
<li>Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory.</li>
<li>Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.</li>
<li>Cleans and prepares the exam room and other patient areas between patients.</li>
</ul>
</li>
<li>Communication
<ul>
<li>Manages provider In Basket folders per department standards, including lab/test tracking and referrals. </li>
<li>Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.</li>
<li>Receives patient messages and reviews with provider.</li>
</ul>
</li>
<li>Administrative Support
<ul>
<li>Provides back up or periodic administrative assistance to the practice as needed, including but not limited to
<ul>
<li>Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and research issues.</li>
<li>Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc.</li>
<li>Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.</li>
<li>Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols.</li>
</ul>
</li>
</ul>
</li>
</ul>
Organizational Responsibilities
<ul>
<li>Maintains strict adherence to the Lahey Health confidentiality policy.</li>
<li>Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities.</li>
<li>Complies with all Lahey Health policies and clinical protocols.</li>
<li>Complies with behavioral expectations of the department and Lahey Health.</li>
<li>Demonstrates an understanding of the job description, performance expectations and competency assessment.</li>
<li>Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.</li>
<li>Participates in and successfully completes mandatory education.</li>
<li>Demonstrates a commitment to life-long learning and their field.</li>
<li>Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.</li>
</ul>
Minimum Qualifications:
Education: High School Diploma or equivalent required. Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).
Licensure, Certification, Registration:
Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position. 
Skills, Knowledge &amp; Abilities:  
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  Knowledge of medical terminology. 
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met. 
Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. 
Utilizes critical thinking and good judgement in performance of tasks. 
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.           
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

Medical Assistant I, Hematology & Oncology

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. 
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Job Description:
40 Hours
Monday-Friday
8 Hour shifts between 7:30-5:00 depending on the need of the clinic.
Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions.
Important Details: • Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.
To be eligible:
• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months.
• If you leave Lahey Hospital &amp; Medical Center before your first anniversary you will pay back the signing bonus. • Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time.
Essential Duties &amp; Responsibilities 
I.    Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.     A.    Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.      B.    Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.     C.    Delivers care that is specific to the age of the patient.     D.    Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.     E.    Contributes information provided by the patient or family for the assessment of health status.      F.    Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.     A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.     B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.       A.    Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.     B.    Demonstrates the ability to provide and maintain patient safety in the environment of care.     C.    Demonstrates skills as a responsive and supportive team member.     D.    Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) •    Greets, identifies, transports and/or escorts patients to exam room. •    Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. •    Prepares patient for examination:         o    Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.     o    Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.     o    Documents all drug and other allergies     o    Documents smoking history     o    Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)     o    Observes patient, documents and reports findings to provider.     o    Alerts the provider when patient is ready and communicates pertinent clinical information.     o    Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   •    Assists the provider with the patient visit and care as required:     o    Prepares special equipment, instruments and supplies as needed.     o    Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.     o    Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to:             Blood (phlebotomy)             Clean-voided urine             Finger stick blood sugar tests             Stool for occult blood             Rapid strep testing             UCGs (pregnancy tests)             Urine for microalbumin             Glycohemoglobin A1C             Pro time             Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections.     o    Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.     o    Assists with wound care      o    Assists with other testing, in accordance with medical assistance training     o    Assists provider with minor procedures     o    Documents testing/results per practice protocol.     o     Administers immunizations based on written provider orders (as allowed by the practice license.)     o    Administers injections based on written provider orders (as allowed by the practice license.)     o    Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.       o    Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) •    Clinical and Quality/Improvement Competency     o    Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.     o    Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data.
Non-Clinical/Indirect patient care •    Pre-visit planning     o    Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.     o    Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.      o    Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.     o    Prepares supportive documentation for scheduled appointments/procedures.             Reviews record for completeness before appointment and update as appropriate.             Inserts the required forms per procedure and department protocol.             Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.                  o    Confirms that lab and other ancillary tests are performed, and results documented. •    Post visit work     o    Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.     o    Assists the providers with work outside the visit related to managing a panel of patients.     o    Partners with patient and family in supporting patients’ short- and long-term goals.     o    Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.     o    Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.         o    Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.       o    Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.     o    Reviews, manages and enters registry health data for identified patient populations.     o    Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.
•    Assists in the maintenance of the EMR     o    Scans miscellaneous loose reports into the EMR •    Ensures exam rooms, supplies and equipment are maintained/stocked     o    Prepares equipment and packages to be sent for sterilization following site protocol.     o    Maintains appropriate supplies and linen.     o    Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory.     o    Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.     o    Cleans and prepares the exam room and other patient areas between patients. •    Communication     o    Manages provider In Basket folders per department standards, including lab/test tracking and referrals.       o    Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.     o    Receives patient messages and reviews with provider. •    Administrative Support     o    Provides back up or periodic administrative assistance to the practice as needed, including but not limited to              Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and research issues.             Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc.             Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.             Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols.  
Organizational Responsibilities •    Maintains strict adherence to the Lahey Health confidentiality policy. •    Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. •    Complies with all Lahey Health policies and clinical protocols. •    Complies with behavioral expectations of the department and Lahey Health. •    Demonstrates an understanding of the job description, performance expectations and competency assessment. •    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. •    Participates in and successfully completes mandatory education •    Demonstrates a commitment to life-long learning and their field. •    Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Minimum Qualifications:
Education:  High School Diploma or equivalent required.  Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). 
Licensure, Certification, Registration:  Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position. 
Skills, Knowledge &amp; Abilities:      Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  
Knowledge of medical terminology.  
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  
Utilizes critical thinking and good judgement in performance of tasks.  
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.    
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

Medical Assistant, Neurology, Peabody

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
24
Work Shift:
Day (United States of America)Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Job Description:
Part Time 24 Hours
Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions.  
  Important Details:  • Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.  
To be eligible: 
• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.  
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months. 
• If you leave Lahey Hospital &amp; Medical Center before your first anniversary you will pay back the signing bonus.  • Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time. 
Essential Duties &amp; Responsibilities   
Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. 
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.  
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. 
Delivers care that is specific to the age of the patient 
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence. 
Contributes information provided by the patient or family for the assessment of health status  
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.  
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.  
A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. 
B. Participates in and supports the educational plan for patient and family. 
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.   
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. 
Demonstrates the ability to provide and maintain patient safety in the environment of care 
Demonstrates skills as a responsive and supportive team member. 
Demonstrates ability to fulfill role in regulatory compliance and readiness. 
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) 
<ul>
<li>
Greets, identifies, transports and/or escorts patients to exam room. 
</li>
<li>
Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. 
</li>
<li>
Prepares patient for examination:  
</li>
</ul>
<ul>
<li>
Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR 
</li>
<li>
Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR. 
</li>
<li>
Documents all drug and other allergies 
</li>
<li>
Documents smoking history 
</li>
<li>
Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) 
</li>
<li>
Observes patient, documents and reports findings to provider. 
</li>
<li>
Alerts the provider when patient is ready and communicates pertinent clinical information 
</li>
</ul>
<ul>
<li>
Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   
</li>
</ul>
<ul>
<li>
Assists the provider with the patient visit and care as required: 
</li>
</ul>
<ul>
<li>
Prepares special equipment, instruments and supplies as needed. 
</li>
<li>
Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider. 
</li>
<li>
Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to: 
</li>
</ul>
<ul>
<li>
Blood (phlebotomy) 
</li>
<li>
Clean-voided urine 
</li>
<li>
Finger stick blood sugar tests 
</li>
<li>
Stool for occult blood 
</li>
<li>
Rapid strep testing 
</li>
<li>
UCGs (pregnancy tests) 
</li>
<li>
Urine for microalbumin 
</li>
<li>
Glycohemoglobin A1C 
</li>
<li>
Protime 
</li>
<li>
Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections 
</li>
</ul>
<ul>
<li>
Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards 
</li>
<li>
Assists with wound care  
</li>
<li>
Assists with other testing, in accordance with medical assistance training 
</li>
<li>
Assists provider with minor procedures 
</li>
<li>
Documents testing/results per practice protocol 
</li>
</ul>
<ul>
<li>
 Administers immunizations based on written provider orders (as allowed by the practice license.) 
</li>
<li>
Administers injections based on written provider orders (as allowed by the practice license.) 
</li>
<li>
Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.   
</li>
<li>
Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) 
</li>
</ul>
<ul>
<li>
Clinical and Quality/Improvement Competency 
</li>
</ul>
<ul>
<li>
Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. 
</li>
<li>
Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data. 
</li>
</ul>
Non-Clinical/Indirect patient care 
<ul>
<li>
Pre-visit planning 
</li>
</ul>
<ul>
<li>
Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently. 
</li>
<li>
Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow  
</li>
<li>
Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps 
</li>
<li>
Prepares supportive documentation for scheduled appointments/procedures 
</li>
</ul>
<ul>
<li>
Reviews record for completeness before appointment and update as appropriate 
</li>
<li>
Inserts the required forms per procedure and department protocol 
</li>
<li>
Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review 
</li>
<li></li>
</ul>
<ul>
<li>
Confirms that lab and other ancillary tests are performed and results documented 
</li>
</ul>
<ul>
<li>
Post visit work 
</li>
</ul>
<ul>
<li>
Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols. 
</li>
<li>
Assists the providers with work outside the visit related to managing a panel of patients. 
</li>
<li>
Partners with patient and family in supporting patients’ short- and long-term goals. 
</li>
<li>
Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies 
</li>
<li>
Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider. 
</li>
<li></li>
<li>
Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.   
</li>
<li>
Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al. 
</li>
<li>
Reviews, manages and enters registry health data for identified patient populations 
</li>
<li>
Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals. 
</li>
</ul>
<ul>
<li>
Assists in the maintenance of the EMR 
</li>
</ul>
<ul>
<li>
Scans miscellaneous loose reports into the EMR 
</li>
</ul>
<ul>
<li>
Ensures exam rooms, supplies and equipment are maintained/stocked 
</li>
</ul>
<ul>
<li>
Prepares equipment and packages to be sent for sterilization following site protocol 
</li>
<li>
Maintains appropriate supplies and linen. 
</li>
<li>
Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory. 
</li>
<li>
Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment. 
</li>
<li>
Cleans and prepares the exam room and other patient areas between patients. 
</li>
</ul>
<ul>
<li>
Communication 
</li>
</ul>
<ul>
<li>
Manages provider InBasket folders per department standards, including lab/test tracking and referrals.   
</li>
<li>
Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider. 
</li>
<li>
Receives patient messages and reviews with provider. 
</li>
</ul>
<ul>
<li>
Administrative Support 
</li>
</ul>
<ul>
<li>
Provides back up or periodic administrative assistance to the practice as needed, including but not limited to  
</li>
</ul>
<ul>
<li>
Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and researches issues. 
</li>
<li>
Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc. 
</li>
<li>
Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance. 
</li>
<li>
Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols. 
</li>
</ul>
Organizational Responsibilities 
<ul>
<li>
Maintains strict adherence to the Lahey Health confidentiality policy. 
</li>
<li>
Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. 
</li>
<li>
Complies with all Lahey Health policies and clinical protocols. 
</li>
<li>
Complies with behavioral expectations of the department and Lahey Health. 
</li>
<li>
Demonstrates an understanding of the job description, performance expectations and competency assessment. 
</li>
<li>
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. 
</li>
<li>
Participates in and successfully completes mandatory education 
</li>
<li>
Demonstrates a commitment to life-long learning and their field. 
</li>
<li>
Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance. 
</li>
</ul>
Minimum Qualifications: 
Education:   High School Diploma or equivalent required.   Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).  
Licensure, Certification, Registration:  
Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. 
Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position.  
Skills, Knowledge &amp; Abilities:  
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  
Knowledge of medical terminology.  
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  
Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  
Utilizes critical thinking and good judgement in performance of tasks. 
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.  
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

Medical Assistant, Part Time 24 Hours, Pain Center

Hours:
Shift Start Time:
8 AM
Shift End Time:
5 PM
AWS Hours Requirement:
Additional Shift Information:
Weekend Requirements:
No Weekends
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$22.275 - $26.455 - $31.747
 
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 
 
What You Will Do With minimal supervision, Contact Center Specialist supports patients by completing new patient registration, acclimating patients to SRS features and programs. Contact Center Specialist answer incoming calls for Sharp Rees Stealy Medical Centers. CCS are responsible for interacting with patients to obtain demographic information necessary to create or update patient account. Verifies insurance eligibility prior to scheduling appointments utilizing various automated eligibility systems. Operates electronic health record system to obtain and record information; in addition, responsible for clearly and effectively communicating messages to patient/clinic staff. This position is responsible for supporting patients via various communication channels. CCS are expected to provide a provide a high level of customer service in a fast-paced environment while meeting established metrics. Other related duties as assigned.
Required Qualifications
<ul>
<li>H.S. Diploma or Equivalent </li>
<li>1 Year relevant work experience in customer service, retail, or call center; or two years of post-secondary education or higher. </li>
</ul>
Preferred Qualifications
<ul>
<li> Experience serving customers in a service-oriented environment, preferably in a call center or medical office. </li>
</ul>
Essential Functions
<ul>
<li>Customer service/Communication Provide prompt, accurate, and excellent customer service to internal and external customers utilizing the established quality standards. Actively listen and appropriately evaluate the customers’ needs and respond to established policies and procedures. Directs caller to appropriate service within SRS or SHC whichever is appropriate. Work collaboratively with site partners to accomplish patient needs in an efficient manner. Demonstrates effective teamwork with coworkers to provide positive outcomes for patients, internal and external customers as well as peers. Able to adhere to Quality Assurance standards providing all callers with excellent customer service. Determine appropriate visit type and duration based on patient needs and physician schedule Updates patient demographics, appointment site location and verifies any collector codes. Demonstrates ability to navigate electronic health record to schedule appointments in a manner that is transparent to patient/caller. Creates tasks are clear and concise and sent with appropriate level of priority with minimal level of assistance needed. Ensures all appropriate options are offered to patient to meet immediate or future needs Screens and directs phone calls, relays accurate and complete messages. Utilizes good grammar, spelling and approved abbreviations. Provides accurate and helpful information. Knowledgeable of and utilizes downtime procedure. Delivers the Sharp Experience on all phone calls. Review and resolve patient messages within scope of CCS role. Route unresolved messages to appropriate team member or clinical partner for resolution in timely fashion. Communicate with patients via chat or email. Provide real time support for patients concerns and provide guidance to seeking care. The CCS will be expected to respond quickly through live chat and providing courteous and professional customer service as defined by The Sharp Experience. The CCS may be engaged in multiple channels simultaneously</li>
<li>Scheduling/Task Management Determine appropriate visit type and duration based on patient needs and physician schedule. Updates patient demographics, appointment site location and verifies any collector codes. Demonstrates ability to navigate electronic health record to schedule appointments with some direction or assistance. Creates tasks that are clear and concise and sent with appropriate level of priority. Ensures all appropriate options are offered to patient to meet immediate or future needs. Screens and directs phone calls, relays accurate and complete messages. Utilizes good grammar, spelling and approved abbreviations. Provides accurate and helpful information.</li>
<li>Verifies and updates insurance and demographic information Demonstrates knowledge of insurance type similarities and differences, such as managed care, preferred provider and fee for service. Verifies insurance eligibility prior to scheduling appointments utilizing various automated eligibility systems. Consistently confirm and update insurance provider and update scheduling comments. Provide patients with deposit or copay information as required. Reviews insurance and demographic information with patients and takes appropriate action to update changes identified.</li>
<li>Schedule Adherence Effectively manages schedule to ensure optimal phone coverage to support service goal of answering 80% of calls within 30 seconds Utilizes not ready codes appropriately as defined. Adheres to assigned start time, breaks and lunch schedules. Ensures conformance to schedule by taking the correct amount of time for breaks and lunches.</li>
<li>Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</li>
<li>Change Management Quickly and easily adapts to changing business needs with minimal intervention from leaders.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources.</li>
<li>Excellent telephonic communication with the ability to explain concepts in a clear and articulate manner.</li>
<li>Ability to multi-task with regular interruptions and maintain a high degree of accuracy.</li>
<li>Strong computer skills.</li>
<li>Ability to focus on task while exhibiting a sense of urgency.</li>
</ul>

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent

Contact Center Specialist I - SRS Copley - Day Shift - PRN

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Per Diem
Scheduled Hours:
0
Work Shift:
Day (United States of America)Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. 
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. 
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Job Description:
2 Shifts Per Week (7:30-4:00, 8:00-4:30, 8:30-5:00)
Rotating days per the need of the departments
Per Diem, Peabody location
Person will be floating between the Ambulatory Specialty Outpatient Clinics depending on the need of the clinics.
Essential Duties &amp; Responsibilities 
I.    Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.     A.    Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.      B.    Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.     C.    Delivers care that is specific to the age of the patient.     D.    Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.     E.    Contributes information provided by the patient or family for the assessment of health status.      F.    Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.     A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.     B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.       A.    Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.     B.    Demonstrates the ability to provide and maintain patient safety in the environment of care.     C.    Demonstrates skills as a responsive and supportive team member.     D.    Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) •    Greets, identifies, transports and/or escorts patients to exam room. •    Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. •    Prepares patient for examination:         o    Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.     o    Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.     o    Documents all drug and other allergies     o    Documents smoking history     o    Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)     o    Observes patient, documents and reports findings to provider.     o    Alerts the provider when patient is ready and communicates pertinent clinical information.     o    Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   •    Assists the provider with the patient visit and care as required:     o    Prepares special equipment, instruments and supplies as needed.     o    Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.     o    Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to:             Blood (phlebotomy)             Clean-voided urine             Finger stick blood sugar tests             Stool for occult blood             Rapid strep testing             UCGs (pregnancy tests)             Urine for microalbumin             Glycohemoglobin A1C             Pro time             Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections.     o    Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards.     o    Assists with wound care      o    Assists with other testing, in accordance with medical assistance training     o    Assists provider with minor procedures     o    Documents testing/results per practice protocol.     o     Administers immunizations based on written provider orders (as allowed by the practice license.)     o    Administers injections based on written provider orders (as allowed by the practice license.)     o    Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.       o    Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) •    Clinical and Quality/Improvement Competency     o    Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.     o    Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data.
Non-Clinical/Indirect patient care •    Pre-visit planning     o    Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.     o    Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.      o    Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.     o    Prepares supportive documentation for scheduled appointments/procedures.             Reviews record for completeness before appointment and update as appropriate.             Inserts the required forms per procedure and department protocol.             Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review.                  o    Confirms that lab and other ancillary tests are performed, and results documented. •    Post visit work     o    Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.     o    Assists the providers with work outside the visit related to managing a panel of patients.     o    Partners with patient and family in supporting patients’ short- and long-term goals.     o    Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies.     o    Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.     o         o    Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.       o    Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.     o    Reviews, manages and enters registry health data for identified patient populations.     o    Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.
•    Assists in the maintenance of the EMR     o    Scans miscellaneous loose reports into the EMR •    Ensures exam rooms, supplies and equipment are maintained/stocked     o    Prepares equipment and packages to be sent for sterilization following site protocol.     o    Maintains appropriate supplies and linen.     o    Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory.     o    Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.     o    Cleans and prepares the exam room and other patient areas between patients. •    Communication     o    Manages provider In Basket folders per department standards, including lab/test tracking and referrals.       o    Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.     o    Receives patient messages and reviews with provider. •    Administrative Support     o    Provides back up or periodic administrative assistance to the practice as needed, including but not limited to              Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and research issues.             Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc.             Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.             Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols.  
Organizational Responsibilities •    Maintains strict adherence to the Lahey Health confidentiality policy. •    Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. •    Complies with all Lahey Health policies and clinical protocols. •    Complies with behavioral expectations of the department and Lahey Health. •    Demonstrates an understanding of the job description, performance expectations and competency assessment. •    Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. •    Participates in and successfully completes mandatory education •    Demonstrates a commitment to life-long learning and their field. •    Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Minimum Qualifications:
Education:  High School Diploma or equivalent required.  Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA). 
Licensure, Certification, Registration:  Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position. 
Skills, Knowledge &amp; Abilities:      Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.
Knowledge of medical terminology.
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  
Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  
Utilizes critical thinking and good judgement in performance of tasks.  
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.    
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

Medical Assistant, Per Diem, Ambulatory Float, Peabody

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)Under the general supervision of the Administrative Director, Director of Site Operations or assigned manager/Site Manager in Collaboration with the Associate Chief of Ambulatory Nursing Practice, provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care.
Job Description:
Lahey Hospital and Medical Center is now offering up to a $1,500 in signing bonuses for our Medical Assistant positions.  
  Important Details:  • Signing Bonuses are paid out in three payments. You will receive your first payment (one third of the total amount) upon completion of the first 30 days of employment. You will receive the second payment upon completion of six (6) months and the third payment (final of the total amount) owe upon completion of one year following your start date. The bonus payments will be paid on the next regular pay day following the date on which you become eligible for the bonus. All payments are subject to applicable taxes.  
To be eligible: 
• Signing Bonus is determined on a full-time status of 40 hours. Hours less than 40 hours will be prorated. Per Diem roles are not eligible.  
• Current and former BILH candidates - restrictions apply. Employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12-months. 
• If you leave Lahey Hospital &amp; Medical Center before your first anniversary you will pay back the signing bonus.  • Please note, signing bonuses are subject to change based on the organizations hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/LHMC Talent Acquisition reserves the right to change signing bonus eligible jobs and amounts at any time. 
Hours 8:30-5:00
Essential Duties &amp; Responsibilities: including but not limited to:   
Essential Duties &amp; Responsibilities  
Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways. 
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.  
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures. 
Delivers care that is specific to the age of the patient 
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence. 
Contributes information provided by the patient or family for the assessment of health status  
Evaluates outcomes of interventions within their scope and  follows directions on a modified plan of care 
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care. 
A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families. 
B. Participates in and supports the educational plan for patient and family. 
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.   
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting. 
Demonstrates the ability to provide and maintain patient safety in the environment of care 
Demonstrates skills as a responsive and supportive team member. 
Demonstrates ability to fulfill role in regulatory compliance and readiness. 
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.) 
<ul>
<li>
Greets, identifies, transports and/or escorts patients to exam room. 
</li>
<li>
Accurately obtains all elements of the MA rooming standards.  Documents data in Electronic Health Record (EHR.)   Reports findings as needed to provider.  Using the Pended Order workflow, pends orders as needed for provider signature. 
</li>
<li>
Prepares patient for examination:  
</li>
</ul>
<ul>
<li>
Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR 
</li>
<li>
Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR. 
</li>
<li>
Documents all drug and other allergies 
</li>
<li>
Documents smoking history 
</li>
<li>
Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature) 
</li>
<li>
Observes patient, documents and reports findings to provider. 
</li>
<li>
Alerts the provider when patient is ready and communicates pertinent clinical information 
</li>
</ul>
<ul>
<li>
Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.   
</li>
</ul>
<ul>
<li>
Assists the provider with the patient visit and care as required: 
</li>
</ul>
<ul>
<li>
Prepares special equipment, instruments and supplies as needed. 
</li>
<li>
Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider. 
</li>
<li>
Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy.  Tests specimens as necessary and according to proper procedure.  Specimens may include, but not limited to: 
</li>
</ul>
<ul>
<li>
Blood (phlebotomy) 
</li>
<li>
Clean-voided urine 
</li>
<li>
Finger stick blood sugar tests 
</li>
<li>
Stool for occult blood 
</li>
<li>
Rapid strep testing 
</li>
<li>
UCGs (pregnancy tests) 
</li>
<li>
Urine for microalbumin 
</li>
<li>
Glycohemoglobin A1C 
</li>
<li>
Protime 
</li>
<li>
Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections 
</li>
</ul>
<ul>
<li>
Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards 
</li>
<li>
Assists with wound care  
</li>
<li>
Assists with other testing, in accordance with medical assistance training 
</li>
<li>
Assists provider with minor procedures 
</li>
<li>
Documents testing/results per practice protocol 
</li>
</ul>
<ul>
<li>
 Administers immunizations based on written provider orders (as allowed by the practice license.) 
</li>
<li>
Administers injections based on written provider orders (as allowed by the practice license.) 
</li>
<li>
Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.   
</li>
<li>
Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods) 
</li>
</ul>
<ul>
<li>
Clinical and Quality/Improvement Competency 
</li>
</ul>
<ul>
<li>
Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided. 
</li>
<li>
Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions.  Notifies manager of concerns.  Participates in unit-based QI activities and is familiar with unit measurement data. 
</li>
</ul>
Non-Clinical/Indirect patient care 
<ul>
<li>
Pre-visit planning 
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Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently. 
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Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow  
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Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps 
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Prepares supportive documentation for scheduled appointments/procedures 
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Reviews record for completeness before appointment and update as appropriate 
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Inserts the required forms per procedure and department protocol 
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Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review 
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Confirms that lab and other ancillary tests are performed and results documented 
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Post visit work 
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Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols. 
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Assists the providers with work outside the visit related to managing a panel of patients. 
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Partners with patient and family in supporting patients’ short- and long-term goals. 
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Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies 
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Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider. 
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Provides and reviews instructions to patient regarding any diagnostic test and procedures.  Provides patient with written education materials and diagnostic prep as needed.   
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Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al. 
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Reviews, manages and enters registry health data for identified patient populations 
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Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals. 
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Assists in the maintenance of the EMR 
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Scans miscellaneous loose reports into the EMR 
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Ensures exam rooms, supplies and equipment are maintained/stocked 
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Prepares equipment and packages to be sent for sterilization following site protocol 
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Maintains appropriate supplies and linen. 
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Prepares orders for routine medical supplies.  Monitors expiration dates and rotates inventory. 
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Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment. 
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Cleans and prepares the exam room and other patient areas between patients. 
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Communication 
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Manages provider InBasket folders per department standards, including lab/test tracking and referrals.   
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Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider. 
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Receives patient messages and reviews with provider. 
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Administrative Support 
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Provides back up or periodic administrative assistance to the practice as needed, including but not limited to  
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Answers provider phone calls and routes to appropriate person.  Takes and documents clear messages, handles requests for information and researches issues. 
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Provides front desk coverage.  Greets patients, registers patients verifying health insurance information, collects co-payments, etc. 
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Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance. 
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Provides check out desk coverage.  Schedules follow up appointments and/or provide information about recommended specialists.  Schedules diagnostic and specialty appointments as ordered by the provider.  Completes referrals and pre-authorizations per healthcare payer and practice protocols. 
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Organizational Responsibilities 
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Maintains strict adherence to the Lahey Health confidentiality policy. 
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Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities. 
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Complies with all Lahey Health policies and clinical protocols. 
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Complies with behavioral expectations of the department and Lahey Health. 
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Demonstrates an understanding of the job description, performance expectations and competency assessment. 
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Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards. 
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Participates in and successfully completes mandatory education 
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Demonstrates a commitment to life-long learning and their field. 
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Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance. 
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Minimum Qualifications: 
Education:   High School Diploma or equivalent required.   Preferred:  Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA).  
Licensure, Certification, Registration:  
Preferred: Certification required upon hire and maintained if not a graduate of an accredited medical assistant program. 
Note: Those hired prior to May 28, 2017, without a certification are grandfathered in this position.  
Skills, Knowledge &amp; Abilities:  
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues.  
Knowledge of medical terminology.  
Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  
Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information.  
Utilizes critical thinking and good judgement in performance of tasks.  
Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth workflow.  
FLSA Status:
Non-Exempt 
<h2>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. <a href="https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31" target="_blank">Learn more</a> about this requirement.</h2>
<h2>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>
<h2>Equal Opportunity Employer/Veterans/Disabled</h2>

554 patient-registration-specialist Jobs