<h3>Job Description</h3>
Job Summary:
At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational technology infrastructure. This role offers a unique chance to grow your career in the field of educational technology while contributing to a vibrant and dynamic learning environment.
Key Responsibilities:
<ol>
<li>Technical Support: Play a crucial role in providing technical assistance to students, teachers, and staff, addressing a wide range of hardware, software, and network connectivity issues.</li>
<li>Hardware Maintenance: Contribute to the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Regularly update accurate device and inventory counts.</li>
<li>Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.</li>
<li>User Training: Actively engage with end-users, providing basic training and guidance on technology usage and best practices.</li>
<li>Infrastructure Management: Efficiently manage ticketing, asset management, website, and other key networking systems to ensure optimal performance.</li>
<li>Documentation: Maintain detailed records of support requests, resolutions, and IT equipment inventory to enable effective tracking and monitoring.</li>
<li>Security Awareness: Collaborate in maintaining the security and integrity of the school's IT systems by adhering to established security policies and procedures.</li>
<li>Infrastructure Maintenance: Proactively identify and diagnose issues with Infrastructure services to minimize disruptions and optimize system performance.</li>
</ol>
We offer a competitive salary ranging from $46,000 to $48,000, commensurate with experience and qualifications.
INDOPERATIONS
Requirements
<ul>
<li>High school diploma or equivalent (Bachelor's degree in IT or related field preferred).</li>
<li>Strong passion for technology and a desire to learn and grow in the IT field.</li>
<li>Interest in K-12 education</li>
<li>Prior experience using Incident IQ is preferred.</li>
<li>Excellent problem-solving and communication skills to effectively address technical issues and interact with end-users.</li>
<li>Basic knowledge of computer hardware, operating systems, and software applications.</li>
<li>Customer-focused attitude with a commitment to providing exceptional service to students, teachers, and staff.</li>
<li>Ability to work well in a collaborative team environment, contributing to a positive and engaging work culture.</li>
<li>Prior experience in an educational setting is a plus, but not required.</li>
</ul>
Benefits
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Pension</li>
<li>Paid Time Off</li>
</ul>

Help Desk Technician

<h3>Job Description</h3>
Job Title: Help Desk Technician, Journeyman 
Location: Kirtland AFB, NM
Clearance: TS with SSBI and eligible for SCI
Inalab Consulting has contingent opening for a Journeyman-Level Computer User Support Specialist to support the IT Customer Service Desk for the Air Force Testing Center at Kirtland AFB, NM. The position will be located on-site at Kirtland AFB, NM, and will provide technical support on the local tenant infrastructure and systems.
Responsibilities: 
Information Systems Operations/Maintenance: 
Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following: 
<ul>
<li>Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems</li>
<li>Provide basic troubleshooting for network switch, router and firewall</li>
<li>Provide installation services for network and telephone communications lines running over copper fiber and terminate copper with RJ-45/RJ-11 and fiber with UNICAM connectors as provide by the Government</li>
<li>Advise, troubleshoot, and implement approved corrective actions for secure and non-secure ADPE software, such as Microsoft Server/Client environments, Microsoft database systems, printing, backup, file services, SharePoint, etc.</li>
<li>Install, maintain, and operate classified and unclassified electronic messaging services</li>
<li>Participate in the inventory process for all ADPE-related items (includes hardware, software, media, licenses, etc.) using Government provided systems</li>
<li>The Contract shall assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government</li>
<li>Clients to be supported: Windows 10, 11, and any future clients as they evolve</li>
<li>Servers to be supported: Windows 2012, 2012 R2, 2016, 2019, VMware 6, and any future servers as they evolve</li>
</ul>

Video Teleconferencing Services: Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system, ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures, install equipment, and maintain the technical capabilities for the integrated presentation system. Knowledgeable of software packages for the integrated presentation systems, maintain a detailed inventory to ensure all equipment signed out, set up technically workable and effective audio-visual communications solutions, provide support during formal ceremonies, presentations and events, perform inventory and provide input to acquire supplies, maintain the base locators, local and Defense Switched Network (DSN) databases, review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations.

IT Customer Service Desk Operations: Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary. Close-out of work order documents when completed. Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock. Perform early maintenance one day per week starting at approximately 0600. 

Required Skills and Capabilities: Knowledge of ADPE asset management processes; knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach. Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC.
Educational and / or Experience Requirements: Minimum HS diploma, SEC+CE, Microsoft Certification 

About Inalab Consulting, Inc.
Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing “Cost-effective Solutions” to our customers.
Working at Inalab Consulting, Inc.
Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:
<ul>
<li>Minimum of two (2) weeks annual paid time off.</li>
<li>A comprehensive, company-paid medical, dental, and vision plan and life insurance.</li>
<li>401K plan with a vesting schedule for company added contributions.</li>
</ul>
Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Position:Help Desk Technician 
Position Summary:
Our company is seeking a Help Desk Technician to provide support for the production environments and possess working knowledge of the fundamental operations of relevant software, hardware, and networks for the production systems. The position requires experience in call-tracking applications and training in customer service. Remedy is currently used as the trouble ticket tracking system.
HQ AMC's mission is to provide integrated Command, Control, Communications, and Computer Information (C4I) systems and manage strategic C4I resources in support of AMC’s global air mobility mission. HQ AMC requires technical and support task services that enable the operational functionality and readiness state of the systems, infrastructure, and services that satisfy the HQ AMC mission for the Mobility Air Force (MAF) C2 Business Systems, projects, applications, and infrastructures. 
Clearance Eligibility:Active DoD - Secret
 Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Respond to requests for technical assistance, via phone, electronically, and in person.</li>
<li>Follow help desk procedures relating to system status, reporting, and administration.</li>
<li>Coordinate the updates to the Automated Call Distributing System (ACD) call routing menu to ensure calls are accurately routed to the appropriate location.</li>
<li>Manage and respond to all trouble tickets.</li>
<li>Create, change, and delete user accounts.</li>
<li>Password issuance and resets, user authentication provisioning, and support.</li>
<li>Monitor account usage to lock and delete accounts based on current security regulations and/or individual program guidance.</li>
<li>Advise user on appropriate action, redirect problems to appropriate resources, and identify and escalate situations requiring urgent attention.</li>
<li>Administer, maintain, and modernize automated tools required to sustain Help Desk operations.</li>
</ul>
COMPETENCIES:
<ul>
<li>Excellent problem-solving and critical-thinking skills.</li>
<li>Strong interpersonal relationship skills.</li>
<li>Ability to follow policies and procedures.</li>
<li>Ability to clearly communicate to users who lack understanding of common technological language/terminology.</li>
<li>Aptitude to address negative situations and resolve them in a positive manner.</li>
</ul>
Education and Certification Requirements:
<ul>
<li>IAT Level I (A+ or Network+ preferred)</li>
<li>High School</li>
</ul>
Background and Experience:
<ul>
<li>2+ years of experience</li>
<li>Experience with the Remedy Ticketing system</li>
</ul>
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
<ul>
<li>General office environment. Work is generally sedentary in nature but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.</li>
<li>Contractor site with 0-10% travel possible</li>
<li>Possible off-hours work to support releases and outages</li>
<li>Occasional movement of small articles up to 10lbs</li>
<li>Must be able to remain in a stationary position 50% of the time</li>
<li>Continually operates a computer and other office productivity machinery</li>
<li>Occasionally required to move self in different positions to accomplish tasks in various environment including tight and confined spaces</li>
<li>Continually required to communicate information and ideas so others will understand</li>
<li>Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</li>
</ul>

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity Veterans/Disabled

Swing Shift: 3:00 pm - 11:00 pm CST Mid Shift: 11:00 pm - 7:00 am CST

<h3>Job Description</h3>
Salary: $17.00 - $20.00 per hour, based on experience
This is an excellent entry level IT opportunity!

Summary
As a Help Desk Technician, you will take direction from a cb20 customer and provide Tier 1 and Tier 2 support to the customer's end users. The role is responsible for providing customers with technical support, remotely and/or on-site, so that they can complete the core and essential duties of their roles with functional, required equipment. The Help Desk Technician will review, triage, and resolve user tickets, escalating as necessary; and should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Help Desk Technician applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing an elevated level of professionalism and day-to-day customer service is essential to the role. The Help Desk Technician will take direction from a cb20 customer and site to site travel may be required.

Duties and Responsibilities
<ul>
<li>Perform customer support to clients via telephone, chat, email support, or tickets.</li>
</ul>
<ul>
<li>Document all pertinent end user information in ticketing system.</li>
</ul>
<ul>
<li>Triaging and providing issue resolutions to customers.</li>
</ul>
<ul>
<li>Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices.</li>
</ul>
<ul>
<li>Provide connectivity support for user’s devices.</li>
</ul>
<ul>
<li>Configure and install software for end user devices such as laptops, workstations, and tablets.</li>
</ul>
<ul>
<li>Support the systems and networks of customers.</li>
</ul>
<ul>
<li>Provide exemplary customer service.</li>
</ul>
<ul>
<li>Perform customer call backs as required.</li>
</ul>
<ul>
<li>Using problem-solving and people skills to ensure swift resolutions to technical issues.</li>
</ul>
<ul>
<li>Troubleshooting, and diagnosing error messages and failures.</li>
</ul>
<ul>
<li>Provide Tier 1 and Tier 2 support.</li>
</ul>
<ul>
<li>Ensure system backups are completed.</li>
</ul>
<ul>
<li>Create and maintain client and support documentation</li>
</ul>
<ul>
<li>Effectively manage length of calls, handle time, and after call work.</li>
</ul>

Qualifications Requirements/Job Specifications
Education:       Associates degree in Computer Science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification.
Experience:     0-3 years of IT experience.
Working time:  Monday - Friday; normal business hours. 35+ hours/week. All other times as defined by the demands of the customers and department’s needs.
Lifting:              Typically, no lifting more than 25 lbs.

<h3>Job Description</h3>
Job Description:
We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently. - Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity. - Document all technical solutions, procedures, and troubleshooting steps for future reference. - Assist in the installation, configuration, and maintenance of software applications and systems. - Comfortable working with a command line interface. - Building access control management - Able to shift working hours for vacation coverage
Qualifications:
- A+, Networking+, Security+ are a great bonus but not required - Excellent problem-solving skills and ability to troubleshoot technical issues independently. - Good communication skills with the ability to convey technical concepts to non-technical users. - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. - Experience with ticketing systems. - Python scripting experience is a plus - PowerShell experience is a plus - PowerBi is a plus  
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bpeeFA3WOD

<h3>Job Description</h3>
This position is looking for someone who has experience in a help desk environment and is a US citizen. This position requires people to go onsite in Baltimore, MD.
Responsibilities
<ul>
<li>Provide support relating to technical issues and system changes.</li>
<li>Support ticket entry follow-up and updates within the ticket tracking system.</li>
<li>Provide quality assistance in a timely manner.</li>
<li>Ability to diagnose technical issues and find effective solutions.</li>
</ul>
Qualifications
<ul>
<li>Ability to work within a team setting.</li>
<li>Strong verbal and written communication skills are required.</li>
<li>Experience working with ticketing systems.</li>
<li>MSP experience is preferred.</li>
<li>Computer and network knowledge.</li>
<li>1-3 years of experience working within a help desk environment.</li>
</ul>
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LwOO15LvER

<h3>Job Description</h3>
Job Summary:
DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.
Responsibilities:
<ul>
<li>Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system</li>
<li>Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers</li>
<li>Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)</li>
<li>Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes</li>
<li>Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions</li>
<li>Patch and comply with Defense Information Systems Agency (DISA) standards</li>
<li>Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies</li>
<li>Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing</li>
<li>Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)</li>
<li>Perform data recovery from backups and from damaged data storage devices</li>
<li>Install and configure printer drivers on workstations and laptops</li>
</ul>
Basic Qualifications:
<ul>
<li>Ability to obtain and maintain a DoD Secret Clearance</li>
<li>1 year of experience in a Help Desk/IT environment or 4-year college degree, in lieu of professional experience</li>
<li>High School Diploma</li>
<li>Knowledge in the following areas: MS Windows 10, Computer troubleshooting &amp; repair</li>
<li>Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP</li>
<li>Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associates Degree in any IT field</li>
<li>Experience working on a military installation/contract</li>
</ul>
The compensation range for this position: $35,000 - $50,000 annually.
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DUkXqhX1ST

<h3>Job Description</h3>
• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed • Enroll and administer thin clients • Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers • Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) • Provide limited technical and troubleshooting assistance related to the company’s critical business systems • Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact • Assist with users becoming and remaining compliant with the company’s IT security policies and minimum standards • Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) • Liaise with third-parties as it relates to any of the above
Requirements
 Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred • One to three years of relevant experience • Self-starter who takes initiative and requires minimal supervision • Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment • Customer focused with the ability to communicate and develop relationships with all levels of the organization • Excellent written and oral communication skills • Ability to multi task • Team mentality and the ability to work effectively with diverse stakeholders • Attention to detail • Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities • General understanding of how IT infrastructure supports business goals and objectives • Open to traveling if necessary • HDI and ITIL Foundations Certification a plus

<h3>Job Description</h3>
POSITION SUMMARY
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. 
ESSENTIAL FUNCTIONS 
Reasonable AccommodationsStatement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. 
ESSENTIAL FUNCTIONS STATEMENT(S)
<ul>
<li>Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking.</li>
<li>Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision.</li>
<li>Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position</li>
<li>Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. </li>
<li>Setup desk phones as needed.</li>
<li>Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates.</li>
<li>Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job.</li>
<li>Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. </li>
<li>Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. </li>
<li>Provide helpdesk support and resolve problems to the end user’s satisfaction.</li>
<li>Monitor and respond quickly and effectively to requests received through the IT helpdesk.</li>
<li>Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.</li>
<li>Utilize and maintain the helpdesk tracking software.</li>
<li>Provides computer orientation to new and existing company staff.</li>
<li>Walk customer through new user orientation.</li>
<li>Maintain inventory of all equipment, software and software licenses.</li>
<li>Report issues to the Service Desk for escalation.</li>
<li>Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software.</li>
<li>Assign users and computer to proper groups in Active Directory.</li>
<li>Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.</li>
<li>Perform timely workstation hardware and software upgrades as required.</li>
<li>Perform other duties as assigned by management.</li>
<li>Regular and prompt attendance at work is a primary function and requirement of this position.</li>
</ul>
Competency Statement(s)
<ul>
<li>Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization</li>
<li>Active Listening – Actively attend to, convey, and understand the comments and questions of others</li>
<li>Analytical Skills – Use thinking and reasoning to solve a problem</li>
<li>Autonomy – Work independently with minimal supervision</li>
<li>Business Acumen – Grasp and understand business concepts and issues</li>
<li>Communication – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader</li>
<li>Computer Literacy – Effective and efficient use of computers in the working environment</li>
<li>Customer Focus – Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction</li>
<li>Data Gathering and Analysis – Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions</li>
<li>Detail Oriented – Pay attention to the minute details of a project or task</li>
<li>Ethical/Integrity – Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace</li>
<li>Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action</li>
<li>Interpersonal – Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous</li>
<li>Organized – Being organized or following a systematic method of performing a task</li>
<li>Persuasiveness – To present an idea or plan in a way that encourages others to adopt a certain stand</li>
<li>ProblemSolving– Identify problems and issues of varying complexities and find effective solutions within few guidelines</li>
<li>Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks</li>
<li>Safety and Security – Supports and complies with safety and security requirements</li>
<li>SociabilityandNetworking– Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships</li>
<li>Systems Analysis – Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes</li>
<li>Tactful – Show consideration for and maintain good relations with others</li>
<li>Teamwork – Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics</li>
<li>Technical Aptitude – Comprehend complex technical topics and specialized information</li>
<li>TimeManagement– Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines</li>
</ul>
EDUCATION
<ul>
<li>High School Graduate or General Education Degree (GED) required</li>
<li>Degree in related field or equivalent applicable work experience</li>
</ul>
EXPERIENCE
<ul>
<li>Two to four years of relevant technical experience</li>
<li>Two to four years of customer service training and / or experience are beneficial</li>
<li>Related experience and training in troubleshooting and providing help desk support</li>
<li>Experience communicating technical information to nontechnical personnel</li>
</ul>
COMPUTER SKILLS
<ul>
<li>Proficient in performing internal computer maintenance and software troubleshooting</li>
<li>Working experience using Windows 2007 and Windows 10</li>
<li>Working experience using Microsoft Office Suite</li>
<li>Working knowledge and ability to setup all aspects of a computer and workstation</li>
<li>Working knowledge of help desk software, databases and remote access control</li>
<li>Working knowledge of printers</li>
<li>Working knowledge of smart phones</li>
<li>Perform internal computer maintenance</li>
<li>Ability to discuss and solve computer problems via phone</li>
</ul>
CERTIFICATES AND LICENSES
<ul>
<li>None</li>
</ul>
OTHER REQUIREMENTS 
<ul>
<li>Physically able to a climb ladder, work in elevated areas and confined spaces</li>
<li>Physically able to lift and carry computer monitors, workstations, and printers</li>
<li>Must be able to prioritize multiple jobs in an organized manner</li>
<li>Must have reliable daily transportation for local travel</li>
<li>Must be willing to fly to remote business locations as needed</li>
<li>Primary language used to perform this job is English</li>
</ul>

<h3>Job Description</h3>
• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed • Enroll and administer thin clients • Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers • Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) • Provide limited technical and troubleshooting assistance related to the company’s critical business systems • Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact • Assist with users becoming and remaining compliant with the company’s IT security policies and minimum standards • Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) • Liaise with third-parties as it relates to any of the above
Requirements
• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred • One to three years of relevant experience • Self-starter who takes initiative and requires minimal supervision • Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment • Customer focused with the ability to communicate and develop relationships with all levels of the organization • Excellent written and oral communication skills • Ability to multi task • Team mentality and the ability to work effectively with diverse stakeholders • Attention to detail • Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities • General understanding of how IT infrastructure supports business goals and objectives • Open to traveling if necessary • HDI and ITIL Foundations Certification a plus

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