field_job_occupational_field_parents_all

job_organization_name

field_job_employment_type

<h3>Job Description</h3>
Description:
Hospice El Paso is the only non-profit hospice organization in the city. We are the oldest (34 years) and largest hospice in the community. We were founded by El Pasoans for the sole purpose of providing specialized care, comfort and support to persons with a terminal illness, regardless of their ability to pay.
Our main focus is maximizing the remaining quality of life for the dying, while also providing support for their caregivers and loved ones. Specialized teams provide compassionate comfort and care and are comprised of physicians, registered nurses (RNs), certified nursing assistants, social workers, chaplains; plus administrative counselors and support staff.
The majority of these services are provided at home. Hospice care can also be administered in nursing, foster, and assisted living homes, along with rehabilitation centers and skilled nursing facilities.
The “Center for Compassionate Care” is the city's first stand-alone “hospice in-patient facility.” We provide acute hospice care in a quiet and comfortable setting. In this home-like setting, patients receive 24-hours of specialized skilled care when pain and symptoms cannot be managed in a home environment. 
Become a part of our team – we are passion-driven and caring professionals, committed to excellence. We are Hospice of El Paso!
As a Health Information Technician II, you will assume the responsibility of assigning ICD codes to diagnoses in accordance with state, federal and local regulations.
Excellent Benefits Package:
<ul>
<li>Competitive salary</li>
<li>100% Employee Only Company Paid Medical Available</li>
<li>Dental/Vision benefits</li>
<li>Company paid life insurance with additional voluntary life insurance option</li>
<li>Employer Match 403(b)</li>
<li>Paid Holidays</li>
<li>Generous Vacation and Sick Leave</li>
</ul>
Requirements:
Minimum Requirements:
1. High School graduate; College preferred.
2. Board Certified Home Health - Coding (BCHH-C) or Equivalent.
3. Two years home health/hospice diagnosis coding experience preferred.
4. Knowledge of ICD codes for home health/hospice, computer skills, attention to detail and organizational skills. (preferred)

General Duties and Responsibilities:
1. Assigns diagnosis, sign/symptom and/or complication codes according to coding guidelines and conventions in a timely and concise manner.
2. Understands and promotes compliance with hospice regulations in relation to the role of a coder to include HIPAA.
3. Ensures documentation supports codes assigned and notifies staff of further documentation needs.
4. Demonstrates working knowledge of Medicare payment and reimbursement guidelines as impacted by codes.
5. Stays current with changes in hospice coding.
Apply Today!
Please only apply if you meet minimum qualifications.
We are hiring for this position immediately. 

<a href="https://recruiting.paylocity.com/recruiting/jobs/All/a4a1a6df-f314-46d3-b453-777f8d023666/HOSPICE-OF-EL-PASO-INC" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/a4a1a6df-f314-46d3…</a>

Hospice El Paso provides equal employment opportunities (EEO) to all applicants for employment in accordance with applicable federal, state and local laws, M/F/D/V; and is committed to providing a workplace free of any discrimination or harassment.

Health Information Technician II

<h3>Job Description</h3>
Registered Health Information Technician (RHIT)
315 Health &amp; Hive is currently seeking a Registered Health Information Technician (RHIT) to join our team. As an RHIT, you will be responsible for managing and maintaining patient health information and medical records. You will play a key role in ensuring the accuracy, accessibility, and security of patient health information, as well as coding and categorizing patient data for healthcare reimbursement purposes. The ideal candidate will have excellent organizational skills, attention to detail, and knowledge of health information management systems and industry regulations.
Responsibilities:
<ul>
<li>Ensure accurate and complete medical record documentation</li>
<li>Maintain the confidentiality and security of medical records</li>
<li>Manage release of information requests from patients, healthcare providers, and insurance companies</li>
<li>Collaborate with healthcare professionals to ensure accurate and timely coding and documentation</li>
<li>Stay updated on changes and developments in health information management and coding practices</li>
<li>Aid in auditing our in house coding department</li>
<li>Provide training and education to healthcare staff on medical record documentation and coding</li>
</ul>
Requirements
<ul>
<li>Registered Health Information Technician (RHIT) certification</li>
<li>Having a CPC in addition to RHIT is preferred</li>
<li>Minimum of 10 years of experience in health information management or medical coding</li>
<li>Strong knowledge of health information management principles and coding systems (ICD-10, CPT)</li>
<li>Proficiency in electronic health record systems and other health information technology tools</li>
<li>Excellent attention to detail and accuracy</li>
<li>Strong organizational and time management skills</li>
<li>Ability to work effectively in a team environment</li>
<li>Strong communication and interpersonal skills</li>
<li>Strong ability to work independently with strong decision making skills </li>
</ul>
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Full-Time</li>
<li>$14/hour</li>
</ul>

Registered Health Information Technician (RHIT)

<h3>Job Description</h3>
KPC Promise Skilled Nursing Facility of Wichita Falls: The HIM Tech is responsible for processing medical records, responding to telephone requests for charts and other information and performs other duties as assigned in the Health Information Department according to policy and procedure.

QUALIFICATIONS:

1. High School diploma or equivalent preferred
2. Two years experience in an acute care Health Information Department
3. Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification preferred
4. Must be able to read, write, and speak English

PHYSICAL AND MENTAL REQUIREMENTS:

Physical: Walking - up to 20% Standing - up to 10% Kneeling - up to 10%
Sitting - up to 25% Pushing - up to 10% Bending - up to 10%
Squatting - up to 10% Pulling - up to 5% Reaching - up to 5%
Lifting - up to 25 lbs Wrist/Finger Movements - up to 90%

Mental: Stress Level: Moderate to high

EXPOSURE RISK: Category III - Jobs in which required tasks involve no greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids, or tissues.

EQUIPMENT, TOOLS, MATERIALS, MACHINES USED: Computer, copier, telephone, facsimile machine, calculator, printer.

CERTIFICATIONS:

Health Information Management Technician (PRN

<h3>Job Description</h3>
Health Information Management Technician
Work with us at PAM Health Rehabilitation Hospital of Venice!
The responsibilities of the Health Information Management (“HIM”) Technician include, but are not limited to: inpatient assembly, analysis and admissions processing (including sorting, proofing and error identification of all reports) in support of the Health Information Management function. The HIM Technician also provides telephone back-up as needed. 
RESPONSIBILITIES 
<ul>
<li>Assembles all records in accordance with approved record order. Records are assembled within one day after patient discharge.</li>
<li>Accurately and timely analyzes records for completeness. Analysis is conducted within five (5) days after patient discharge. Enters deficiencies into HMS in a timely manner; tags incomplete charts and notifies clinicians of deficiencies; updates status in HMS when deficiencies are corrected.</li>
<li>Assists healthcare providers in completion of their medical records, to include record accessibility. Provides accurate and timely deficiency notices.</li>
<li>Aggressively works to maintain zero delinquent records. Takes initiative to creatively work with the healthcare providers to complete their records.</li>
<li>Assembles patient folders; assists in maintenance of accurate MPI; assists with maintenance of accurate patient listing.</li>
<li>Monitors record location and security, uses sign-out log, retrieves records after patient discharge. Demonstrates awareness of patient confidentiality and reminds others of same.</li>
<li>Obtains all discharged inpatient medical records from nurses’ stations on a daily basis by 1:00 p.m.</li>
<li>Verifies all demographic and MPI information, makes folder and completes all paperwork for chart on all new admissions; folder is always available for loose filing.</li>
<li>Maintains ADT reports (HMS) and other census reports. Totals census and patient information at month’s end. Alerts Director and/or business office to any errors or discrepancies. Ensures statistics are entered into shared drive by 10:00 a.m.</li>
<li>Tracks AMA, LOA, deaths and any other information requested by Director.</li>
<li>Tracks Memoranda of Transfer, obtains signatures when necessary, files appropriately.</li>
</ul>
Department Support
<ul>
<li>Has secondary responsibility for answering and routing incoming calls; takes complete messages.</li>
<li>Orders all supplies from materials management. Informs Director of other supplies needed.</li>
<li>Calls for service when fax or copy machine needs service.</li>
<li>Distributes incoming faxes to appropriate departments or staff.</li>
</ul>
QUALIFICATIONS
Education and Training: High School diploma or its equivalent with specialized training in an approved business, secretarial school or college. Prefer specialized training in an approved Health Information Management Program.
Experience: Previous medical record experience in healthcare setting preferred.
Knowledge, Skills, and Abilities: 
<ul>
<li>Ability to work independently and accurately.</li>
<li>Verbal ability to communicate with professional staff, patients, families, and the public.</li>
<li>Ability to work cooperatively with other departments/people.</li>
<li>Ability to accept and utilize advice and constructive criticism.</li>
<li>Willingness to accept responsibility.</li>
<li>Ability to function under stress and maintain a positive attitude.</li>
</ul>
ABOUT US
PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at <a href="http://www.PAMHealth.com" target="_blank">www.PAMHealth.com</a> for a comprehensive look at how we're able to positively impact our local communities.
PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

Health Information Management Technician - PRN

<h3>Job Description</h3>
Health Information Management Technician
The responsibilities of the Health Information Management (“HIM”) Technician include, but are not limited to: inpatient assembly, analysis and admissions processing (including sorting, proofing and error identification of all reports) in support of the Health Information Management function. The HIM Technician also provides telephone back-up as needed. 
RESPONSIBILITIES 
<ul>
<li>Assembles all records in accordance with approved record order. Records are assembled within one day after patient discharge.</li>
<li>Accurately and timely analyzes records for completeness. Analysis is conducted within five (5) days after patient discharge. Enters deficiencies into HMS in a timely manner; tags incomplete charts and notifies clinicians of deficiencies; updates status in HMS when deficiencies are corrected.</li>
<li>Assists healthcare providers in completion of their medical records, to include record accessibility. Provides accurate and timely deficiency notices.</li>
<li>Aggressively works to maintain zero delinquent records. Takes initiative to creatively work with the healthcare providers to complete their records.</li>
<li>Assembles patient folders; assists in maintenance of accurate MPI; assists with maintenance of accurate patient listing.</li>
<li>Monitors record location and security, uses sign-out log, retrieves records after patient discharge. Demonstrates awareness of patient confidentiality and reminds others of same.</li>
<li>Obtains all discharged inpatient medical records from nurses’ stations on a daily basis by 1:00 p.m.</li>
<li>Verifies all demographic and MPI information, makes folder and completes all paperwork for chart on all new admissions; folder is always available for loose filing.</li>
<li>Maintains ADT reports (HMS) and other census reports. Totals census and patient information at month’s end. Alerts Director and/or business office to any errors or discrepancies. Ensures statistics are entered into shared drive by 10:00 a.m.</li>
<li>Tracks AMA, LOA, deaths and any other information requested by Director.</li>
<li>Tracks Memoranda of Transfer, obtains signatures when necessary, files appropriately.</li>
</ul>
Department Support
<ul>
<li>Has secondary responsibility for answering and routing incoming calls; takes complete messages.</li>
<li>Orders all supplies from materials management. Informs Director of other supplies needed.</li>
<li>Calls for service when fax or copy machine needs service.</li>
<li>Distributes incoming faxes to appropriate departments or staff.</li>
</ul>
QUALIFICATIONS
Education and Training: High School diploma or its equivalent with specialized training in an approved business, secretarial school or college. Prefer specialized training in an approved Health Information Management Program.
Experience: Previous medical record experience in healthcare setting preferred.
Knowledge, Skills, and Abilities: 
<ul>
<li>Ability to work independently and accurately.</li>
<li>Verbal ability to communicate with professional staff, patients, families, and the public.</li>
<li>Ability to work cooperatively with other departments/people.</li>
<li>Ability to accept and utilize advice and constructive criticism.</li>
<li>Willingness to accept responsibility.</li>
<li>Ability to function under stress and maintain a positive attitude.</li>
</ul>
ABOUT US
PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at <a href="http://www.PAMHealth.com" target="_blank">www.PAMHealth.com</a> for a comprehensive look at how we're able to positively impact our local communities.
PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

Health Information Management (HIM) Technician - FT

<h3>Job Description</h3>
KEY RESPONSIBILITIES:
· Run daily AIS reports to validate and account for patient discharges, both Inpatient and Outpatient.
· Pull charts for review and analysis on a timely basis as required by policy and by regulation.
· Assemble and analyze discharged patient charts and review Inpatient and Outpatient records according to department standards. 
· Responsible for managing patient health records.
· Identify chart deficiencies for missing details (i.e., Protected Health Information, signatures, dates, times, and details) and charting.
· Document deficiency findings using the deficiency tools in software and on corresponding audit forms.
· Enter deficiencies into AIS.
· When charts have been completed by the physician or midlevel, reanalyze the pt charts for accuracy and remove deficiencies from AIS accordingly. 
· Create and maintain patient charts based on established department guidelines.
· Ensures medical records are assembled in standard order and are accurate and complete.
· Assist in retrieving charts for stakeholders for chart completion.
· Retrieve and re-file the patient’s medical records, as needed.
· File loose filing daily into the proper charts. Prepare charts for patient discharge process.
· Creates or scans digital images of photos, forms or records to be included in the electronic medical record. 
· Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them accurately, timely, and appropriately.
· Process all requests for medical records received by mail, fax, or phone according to State and Federal requirements.
· Ensure that the release of information is completed properly, timely, and valid.
· Collaborate with other departments to gather records needed to ensure timely and compliant billing. 
· Assist in answering telephone and taking accurate messages.
· Pulling charts for physicians, nursing and other hospital personnel.
· Perform audits as requested. 
· Assist in processing dictated and/or transcribed reports.
· Print reports as needed for timely inclusion into the patient’s active medical record.
· Work with the physicians, midlevels, and other hospital personnel to answer questions regarding dictation or transcription. 
· Ensures that errors by outsourced transcription company are corrected and sent to the document’s author for review and signature. 
Requirements
Knowledge and Experience:
· High school diploma or equivalent. 
· One year of experience working with medical records preferred.
· Coursework specific to regulations pertaining to proper administration of medical records preferred.
· Demonstrated knowledge of patient privacy and security, HIPAA, CMIA, and LPS relative to maintaining medical records required.
· Knowledge of medical terminology preferred.
Skills and Abilities: 
· Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect
· Support and participate in activities that foster customer service
· Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate
· Maintain a complete knowledge base of record completion requirements
· Maintain consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment
· Closely adhere to set schedules and timecard procedures
· Identify, resolve and escalate major issues and service failures that impede success
· Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA
· Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&amp;S policies and procedures in all aspects of job performance
· Attend and successfully completes general and department orientation, in-service programs and the annual key competencies and mandatory update requirements
· Participate actively in department staff meetings
· Demonstrate effective verbal and written communications
· Communicate effectively in all interactions in a clear, concise, understandable manner. 
· Actively seeks constructive feedback and remains open and receptive to it
· Anticipate the information needs of others
· Demonstrate competency by maintaining positive, constructive interpersonal relationships, and by understanding and practicing the principles of effective teamwork
· Take responsibility to support team members in meeting project milestones and objectives.
· Perform challenging tasks efficiently and effectively
· Show strong, meticulous attention to detail and excellent analytical skills
· Demonstrate performance by adhering to established policies and procedure and exhibiting the defined characteristics associated with attendance and punctuality
· Monitor work queues and perform problem resolution/corrective action where needed
· Analyze medical records for completeness and compliance
· Assign documentation deficiencies to the correct physician, nursing, or other hospital personnel 
· Process, scan and index medical records for accuracy, completeness and compliance into the correct paper or electronic medical record
· Confirm authorizations for release of information for requests as necessary
· Respond to business office requests for information and copies of specified documents
Physical Requirements: 
While performing the duties of this job, this position is frequently required to do the following: 
· Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
· Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
· Frequent bending, squatting, kneeling, climbing with the use of a step stool and twisting. Lift and carry up to 20 pounds.
· Sit or stand for minimum periods of one hour at a time. Come and go from the work area repeatedly throughout the day.
· Give and follow verbal and written instructions with attention to detail and accuracy. 
· Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
· Vision: see details of objects at close range.
· Coordinate multiple tasks simultaneously. 
Benefits
<ul>
<li>Medical</li>
<li>Vision</li>
<li>Dental</li>
<li>401(k)</li>
<li>3.5 Weeks Paid Time Off</li>
<li>$25,000 Life insurance policy is provided at no charge to the employee</li>
</ul>

Health Information Management (HIM) Technician (Santa Rosa)

Health Information Management Technician - PRN | Georgetown Rehab

<h3>Job Description</h3>
Careers With Purpose
Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. 
Facility: GSS ND Mandan Miller 
Location: Mandan, ND 
Address: 3500 21st St SE, Mandan, ND 58554, USA 
Shift: Day 
Job Schedule: Full time 
Weekly Hours: 40. 00 
Salary Range: $13.50 - $22.00
Job Summary
Understands the necessity for timely completion of medical record documentation by analyzing medical records for missing documentation and signatures. Compares the documentation in the medical record against required standards and enters deficiencies for providers in the electronic medical record system.
May be assigned other HIM functions to support departmental workflows. Understands regulatory standards for accurate medical records. Performs record analysis by abstracting and recognizes the relation of a complete medical record. Applies knowledge of disease processes, anatomy, physiology, medical terminology, state laws and other regulatory standards in the analysis of the medical record.
Utilizes job specific software in analysis and monitoring functions. Maintains software system competence including the electronic medical record (EMR) and document imaging at a high level. Completes admission and discharge related functions including retrieval of previous medical records. Scans and captures documents in an extremely timely manner, and confirms capture clarity and quality. Indexes medical record documents using document imaging software. Completes document imaging accuracy checks and audits. Monitors timeliness and completion of various medical record components to assure Federal/State regulatory compliance. Enters and maintains medical professional information in the EMR.
Requires knowledge and application of coding guidelines and regulations in the assignment of diagnosis codes and sequencing specific to location and department guidelines. Assigns codes to appropriate medical diagnoses based on review of supporting documentation, and ensures these are captured for timely and accurate billing for all payers. Maintain application of facility policies and standards of practice to assure release of information requests (ROI) are appropriate and meet legal regulations. Processes ROI requests within requested timeframes. Prepares and generates reports as requested.
Will work extensively with protected health information and is required to adhere to health insurance portability and accountability act (HIPAA) privacy and security regulations and policies related to the same. Handles requests for release of information according to policies, and maintain security of health information and medical records. Supports and educates others on managing private information.
Prepares and participates in Health Department survey activity. Supports providers and other clinicians on EMR usage and workflows.
Qualifications
Associate's degree in Health Information or Medical Record Technology preferred.
Experience in health care or long-term care preferred.
Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred.
Benefits
The Good Samaritan Society offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit <a href="https://sanfordcareers.com/benefits" target="_blank">https://sanfordcareers.com/benefits</a> .
The Good Samaritan Society is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to <a href="mailto:talent@sanfordhealth.org" target="_blank">talent@sanfordhealth.org</a> .
The Good Samaritan Society has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0183433 
Job Function: Revenue Cycle 
Featured: No

Health Information Management (HIM) Technician - Mandan, ND - Full Time

<h3>Job Description</h3>
Description:
Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.

The Branch Administrative Coordinator's primary responsibilities are customer service, compliance, and problem solving. No day is ever the same! This position supports the greater Los Angeles market and is based out of Montclair.

What you’ll do:
<ul>
<li>Find ways to wow customers in every interaction</li>
<li>Anticipate problems, offer solutions, and turn failures into wins</li>
<li>Field requests, schedule services, and communicate changes to customers, technicians, and managers</li>
<li>Make sure the office, technicians, managers, and customers are set up for success</li>
<li>Keep scrolling for more details!</li>
</ul>
What you bring to this role:
<ul>
<li>2+ years customer service experience</li>
<li>1+ years working in a call center or professional office environment</li>
<li>High school diploma or equivalent</li>
<li>Attention to detail and high standards of work quality</li>
<li>Hunger for knowledge and professional development</li>
<li>Competitive approach to both individual and team performance</li>
<li>Willingness to take on new challenges and seek out opportunities to improve business operations</li>
</ul>
What we do at Sprague:
Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.

What you’ll get working here:
<ul>
<li>Salary: $18-24/hr to start (depending on experience) plus annual bonus plan</li>
<li>Pride in your work and the Sprague mission</li>
<li>A supportive team environment based on family values</li>
<li>Unlimited growth opportunities, with tuition assistance and leadership training</li>
<li>Company-provided phone</li>
</ul>
Benefits:
<ul>
<li>Health, Vision, Dental Insurance within 30 days of hire</li>
<li>401K after 1 year, with 100% match up to 3% plus 50% match up to 6%</li>
<li>Paid time off: Personal time available day 1, holiday and vacation time after 90 days</li>
<li>Child care assistance and college savings plan</li>
</ul>

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Requirements:
Education and/or Experience
<ul>
<li>2+ years customer service experience</li>
<li>1+ years working in a call center or professional office environment</li>
<li>High school diploma or equivalent</li>
</ul>
Environment and Physical Demands
<ul>
<li>Constantly sitting at a desk to operate a computer, telephone, and other office equipment</li>
<li>Constantly communicating with internal and external customers by telephone, in-person, and over email</li>
<li>Frequently walking and/or stooping to access files, equipment, and supplies</li>
<li>Occasionally lifting up to 50lbs</li>
</ul>
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.



Detailed Job Description:
Position Summary The primary function of the Branch Administrative Coordinator is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations. The BAC works closely with managers and technicians to ensure efficient service levels, accurate documentation, and customer satisfaction.
Essential Duties and Responsibilities
<ul>
<li>Answer incoming service requests by multi-line phone, email, or online portal</li>
<li>Research customers’ requests to uncover all potential needs and concerns, then determine appropriate action</li>
<li>Triage complaints and service issues with empathy and problem-solving approach</li>
<li>Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken</li>
<li>Develop valuable relationships with customers, delivering first-class customer service in every interaction</li>
<li>Schedule service calls, providing complete and accurate information to technicians, managers, and customers</li>
<li>Assist managers and technicians with mapping, routing, and assignment of accounts and service calls</li>
<li>Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed</li>
<li>Conduct accounts receivable activities, including outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements</li>
<li>Track product and equipment inventory, manage orders, check-in and organize deliveries</li>
<li>Support sales team by tracking leads, pricing details, setting up accounts, logging contacts and activities, and generating reports</li>
<li>Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately</li>
<li>Run, manage, and deliver reports according to schedule and audience</li>
<li>Maintain and organize office and pest management supplies, equipment, and records</li>
<li>Serve as an alternate point of contact for internal and external customers when Branch or Account Managers are unavailable</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to communicate effectively verbally and in writing with customers, peers, and managers</li>
<li>Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company’s objectives and values</li>
<li>Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines</li>
<li>Ability to adapt quickly and work effectively in a fast-paced office environment</li>
<li>Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate</li>
<li>Attention to detail and ability to recognize and correct errors and inconsistencies</li>
<li>Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quickly</li>
</ul>

8,340 health-information-technician Jobs