field_job_occupational_field_parents_all

job_organization_name

field_job_employment_type

<h3>Job Description</h3>
Job Summary: The Guest Service Agent at voco the Cadence is a crucial member of the hotel team responsible for providing exceptional guest service and ensuring a positive and memorable experience for hotel guests. This individual will handle all guest interactions and inquiries, assist with check-ins and check-outs, and provide general assistance and support to guests during their stay. The Guest Service Agent will also work closely with other hotel departments to ensure seamless coordination of guest services.
Compensation &amp; Benefits: This is a full-time hourly position in the hospitality/restaurant industry, offering a competitive compensation package of $16 to $18 per hour. Employees will be paid on a weekly basis and will also be eligible for various benefits including healthcare, paid time off, and hotel disounts at IHG hotels worldwide. 
Responsibilities:
<ul>
<li>Greet guests and provide a warm and friendly welcome upon arrival</li>
<li>Assist guests with the check-in and check-out process, including handling payments</li>
<li>Answer phone calls and respond to guest inquiries and requests in a timely manner</li>
<li>Provide information about hotel services, amenities, and local attractions</li>
<li>Handle guest complaints and resolve any issues with professionalism and efficiency</li>
<li>Ensure accurate and efficient processing of reservations and room assignments</li>
<li>Communicate with other hotel departments such as housekeeping and maintenance to fulfill guest requests and maintain a high level of guest satisfaction</li>
<li>Maintain a neat and organized front desk area and lobby at all times</li>
<li>Participate in regular training and development opportunities to continuously improve knowledge and skills</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent required; Bachelor's degree in hospitality or related field preferred</li>
<li>Previous experience in a customer service or hospitality role preferred</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong problem-solving and decision-making abilities</li>
<li>Ability to work flexible schedules including evenings, weekends, and holidays</li>
<li>Proficient computer skills, including experience with hotel reservation systems</li>
<li>Fluency in English; additional language skills a plus</li>
<li>Must be able to stand and walk for long periods of time and lift up to 25 pounds</li>
</ul>
EEOC Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Guest Service Agent

<h3>Job Description</h3>
Description:
The Guest Services Agent position at Carolina Retreats, part of the VTrips family of brands, is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. This is an on-site position at our Carolina Beach, NC office. 

Key Responsibilities:
<ul>
<li>Maintain professional relationships with owners, guests, and vendors.</li>
<li>Review, update, and manage property notes and folios.</li>
<li>Resolve owners and guest-related issues.</li>
<li>Coordinate and prioritize maintenance requests.</li>
<li>Create, close, and modify work orders and property blocks.</li>
<li>Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.</li>
<li>Create, modify, and cancel reservations.</li>
<li>Process payments, adjust payment schedules, and code auto-payment exclusions.</li>
<li>Revise reservation folios and property details in the reservation management system.</li>
<li>Change rental rates and add fees.</li>
<li>Adjust pricing and discount codes.</li>
<li>Update reservation folios and property details in the reservation management system.</li>
<li>Quote reservation pricing using internal systems and property details.</li>
<li>Create account records by effectively communicating with owners and guests via the reservation management system.</li>
<li>Run reservation and maintenance reports and monitor various system alerts daily.</li>
<li>Stay abreast of the conditions and needs of each property.</li>
<li>Troubleshoot customer service and maintenance issues.</li>
<li>Perform after hours on-call duties as assigned.</li>
<li>Perform other duties as assigned by a supervisor. </li>
</ul>
Benefits Include:
<ul>
<li>Medical, dental, and vision insurance for employees and their dependents</li>
<li>Company-paid life insurance and short-term disability</li>
<li>Long-term disability insurance, pet insurance, and legal assistance are available</li>
<li>Health savings account (HSA) and flexible spending account (FSA) available</li>
<li>3 weeks of annual paid time off with accruals beginning on Day 1</li>
<li>Paid sick time</li>
<li>Paid holidays – including your birthday</li>
<li>Travel discounts for employees and their friends and family</li>
</ul>
Requirements:
<ul>
<li>Two years of experience as a Guest Services Agent, Receptionist, or Front Desk Agent.</li>
<li>Strong organizational, communication, and time management skills.</li>
<li>Basic working knowledge of Microsoft applications.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Reliable transportation for commuting to and from work.</li>
<li>Must have open availability to work variable hours and on weekends and holidays.</li>
<li>Must be eligible to work in the United States and pass a background screening.</li>
</ul>
Physical/Mental/Environmental Demands:
<ul>
<li>The Guest Services Agent must be able to sit for extended periods and occasionally walk or stand. They should also be able to stoop, bend, stretch, twist, and reach. The ability to occasionally lift to 15 lbs is required. Specific vision abilities are required for this role.</li>
<li>The Guest Services Agent should have problem-solving skills, be able to interpret instructions, and meet deadlines.</li>
<li>The Guest Services Agent will primarily work in an indoor, climate-controlled space.</li>
</ul>
AAP/EEO Statement:
VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

Other Duties:
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!

<h3>Job Description</h3>
Description:
We are looking for a motivated and customer-service oriented Guest Service Agent to join our organization. As a Guest Service Agent, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you! This position is for flexible shifts days and nights.

Job Responsibilities
<ul>
<li> Greet visitors and provide them with superior customer service</li>
<li> Answer incoming calls and take messages</li>
<li> Maintain a neat and organized front desk area</li>
<li> Schedule appointments for customers</li>
<li> Collect payments from customers</li>
<li> Issue visitor passes and maintain visitor log</li>
<li> Update customer information in the system</li>
<li> Assist in answering customers’ inquiries</li>
<li> Provide general administrative and clerical support</li>
<li> Monitor office supplies and order new items</li>
<li> Ensure compliance with all applicable regulations and laws</li>
<li> Assist with other duties as assigned</li>
</ul>
Requirements:
<ul>
<li>Provide excellent customer service to all guests</li>
<li>Greet guests in a friendly and professional manner</li>
<li>Register guests and assign rooms</li>
<li>Answer inquiries regarding hotel services and registration procedures</li>
<li>Handle cash, credit, or debit card transactions with accuracy</li>
<li>Sort, organize, and distribute mail, messages, and packages</li>
<li>Answer incoming calls and direct them to the appropriate departments</li>
<li>Keep records of room availability, rates, and occupied rooms</li>
<li>Maintain the cleanliness of the lobby area and front desk</li>
<li>Balance the daily transactions and complete the daily reports</li>
<li>Ensure the accuracy of guest bills and provide customer service during check-out</li>
<li>Perform other duties as assigned</li>
</ul>

<h3>Job Description</h3>

Guest Service Agent/Front Desk Agent 

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 COMPETENCY 
To perform the job successfully, an individual should demonstrate the following competencies: 
• Problem Solving – Identifies and resolves problems in a timely manner
 • Customer Service – Responds promptly to customer need; Responds to requests for service and assistance
 • Team Work – Contributes to building a positive team spirit
 • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment 
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
 • Adaptability – Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality – Is consistently at work and on time 
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
 • Initiative – Asks for and offers help when needed 
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently • Professionalism – Treats others with respect and consideration regardless of their status or position 
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality 
• Quantity – Meets productivity standards; Completes work in timely manner
 • Safety &amp; Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Qualifications
Education
Preferred
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Guest Service Agent/Front Desk Agent 

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
Now offering Daily Pay!
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
Qualifications
Education
Preferred
<ul>
<li>High School degree or better</li>
</ul>

<h3>Job Description</h3>
Company Description
Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.
Job Description
Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.
<ul>
<li>Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.</li>
<li>Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.</li>
<li>Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.</li>
<li>Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.</li>
<li>Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.</li>
</ul>
The pay rate for this position is $20/hour. This is the pay rate Wildflower Farms reasonably expects to pay. 
Qualifications
<ul>
<li>1 year in a similar role</li>
<li>Strong interpersonal and communication skills</li>
<li>Ability to handle multiple tasks efficiently</li>
<li>Familiarity with hotel management systems and basic computer skill</li>
</ul>
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

<h3>Job Description</h3>
The Guest Service Agent’s essential duties are to meet/greet all arriving and departing guests with a welcoming and genuine smile. Execute flawlessly the arrival and departure procedures, maintain appropriate credit card authorization, obtain applicable identification as needed and overall, to provide for an exceptional guest experience. This role reports directly to the Director of Front Office. 
Job Description
<ul>
<li>Provide for an exceptional guest experience</li>
<li>Work in a safe, clean and efficient manner</li>
</ul>
<ul>
<li>Act as the first point of contact for guest information</li>
<li>Uses PMS systems to collect a payment, manage billing and guest reservations </li>
<li>Updating PMS update guest information</li>
<li>Greeting guests on arrival</li>
<li>Undertaking front desk service duties</li>
<li>Following Front Desk SOP to ensure that procedures are always followed to ensure guest needs are met</li>
<li>Administering check-in and check-outs</li>
<li>Assigning rooms and issuing keys</li>
<li>Coordinating with porters, concierge, kitchen staff, engineer, management, and housekeeping</li>
<li>Acting as a central source of information for guests during their stay</li>
<li>Processing food and beverage requests</li>
<li>Able to provide suggestions to the guest for surrounding areas</li>
<li>Resolving problems and dealing with conflict or tension with disappointed guests</li>
<li>Ensure that guest satisfaction is of the utmost importance </li>
<li>Coordinating third-party services such as tour guides, taxis, airport transfers, and rental cars</li>
</ul>
<ul>
<li>Adhere to all health and safety precautions</li>
<li>Perform duties as reasonably assigned</li>
</ul>
Requirements
<ul>
<li>Prior experience working in a fast paced, hotel providing extraordinary guest experience</li>
<li>Preferably at least two (2) years of hotel experience preferred.</li>
<li>Preferably at least two (2) years of customer service experience preferred.</li>
<li>Preferably at least two (2) years of OPERA PMS experience.</li>
<li>Experience using various technologies such as computer, mouse, internet, multi-line telephone, walkie-talkie</li>
<li>Excellent service orientated attitude </li>
<li>Excellent interpersonal skills to partner with colleagues under pressure.</li>
<li>Perform work assignments with minimal supervision.</li>
<li>A high school diploma is required.</li>
<li>Fluency in English language; Spanish language skills and knowledge highly desired</li>
<li>Must be able to stand for an 8-hour shift</li>
<li>Lifting and carrying up to 50 pounds</li>
<li>Bending, climbing, reaching, stooping, and moving fast without discomfort</li>
<li>Must be able to work overnights, weekends, and holidays.</li>
<li>Must be legally authorized to work in the United States.</li>
</ul>
We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.

<h3>Job Description</h3>
Summary
Greet guests warmly, register and select room assignment, collect payment, assist with wake up call, dinner reservations, directions, etc. Answer telephones, communicate with other departments in the hotel to ensure great guest service. Check guest out of room and provide detailed invoice, offer assistance and a fond farewell.
*Shifts are generally 7:00am-3:00pm and 3:00pm-11:00pm. Some hotels vary.
Skills/Requirements
<ul>
<li>Prior customer service required.</li>
<li>Prior computer and register experience helpful.</li>
<li>Ability to resolve problems professionally</li>
<li>Ability to multi-task; manage in person contact and incoming phone calls</li>
<li>Genuine enjoyment in helping others</li>
<li>Excellent verbal and nonverbal skills; smile</li>
<li>Must be available weekends and holidays</li>
</ul>
Benefits
<ul>
<li>All Employees are eligible for a Complimentary Meal when working 4 or more hours and may receive Discounted Hotel Rooms Worldwide.</li>
<li>Additionally, Fulltime Employees are eligible for Health and Dental insurance, 401(k) Matching Retirement Plan, Paid holidays, Vacation, Sick time, and more.</li>
</ul>
*Background check required
EEO
Job Types: Full-time, Part-time
Salary: From $15.00 per hour

<h3>Job Description</h3>
Job Title: Guest Service Agent
Compensation: $16/hr
Myriad Hotel is seeking a friendly and customer-focused Guest Service Agent to help create a welcoming and memorable experience for our guests by delivering personalized service and addressing their needs and inquiries.
Free To Be, Inclusion &amp; Diversity
As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Some of our awesome job perks!
<ul>
<li>Weekly pay</li>
<li>Holiday pay</li>
<li>Discounts on dining and room rates</li>
<li>Delicious family style meal every day!</li>
</ul>
Responsibilities:
<ul>
<li>Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.</li>
<li>Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.</li>
<li>Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.</li>
<li>Arrange transportation, tours, and reservations based on guest requests and preferences.</li>
<li>Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.</li>
<li>Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous experience in a customer service or hospitality role is preferred.</li>
<li>Excellent communication and interpersonal skills, with a friendly and approachable demeanor.</li>
<li>Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.</li>
<li>Proficiency in using hotel management systems and software.</li>
<li>Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.</li>
<li>Flexibility to work varying shifts, including evenings, weekends, and holidays.</li>
</ul>
Our Company: Weyland Ventures, Weyland Ventures Hospitality, Common Bond Hotel Collection.
Weyland Ventures is a multi-disciplinary real estate development firm known for creating unique mixed-use properties in urban areas across the nation. Considered experts in the use of historic tax credits, new market credits, and other layered financing methods, the company is able to tackle tough projects that typically wouldn't be considered viable to other firms. Our projects incorporate residential, commercial, retail, and entertainment venues that often create new and vibrant neighborhoods while preserving the community's unique heritage.
Are you ready to join our team? 
If you feel that you would be right for our company, please fill out our 3-minute, mobile-friendly application. We look forward to meeting you.

1,595 guest-service-agent Jobs