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<h3>Job Description</h3>
Job Description
We are looking to hire an Office Manager/Full Charge Bookkeeper to join our team! You will be responsible for overseeing the administrative and bookkeeping activities of the company.
Responsibilities:
<ul>
<li>Manage day-to-day responsibilities of a busy office - answer phones, read and answer emails daily and execute related tasks timely</li>
<li>Processing accounts payable and accounts receivable, including collections</li>
<li>Familiarity with construction accounting concepts, tax strategies, and best practices</li>
<li>AIA Documents.</li>
<li>Experience with QuickBooks Online is required</li>
<li>Provide administrative assistance to management team, including the acquisition and distribution of bidding information</li>
<li>Organize and maintain records, record keeping systems, and job files (electronic and hardcopy)</li>
<li>Manage/Assist with company insurance and related open issues including maintenance of insurance certificates</li>
<li>Coordinate County/ Town building permits, business licenses and inspections</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in bookkeeping and administrative services or other related field</li>
<li>Strong computer skills, capable of learning and mastering new applications quickly and easily.</li>
<li>Ability to prioritize and multi-task</li>
<li>Strong organizational skills</li>
<li>Deadline and detail-oriented</li>
<li>Strong leadership qualities</li>
<li>Able to handle multiple projects at once</li>
<li>Must be authorized to work in US and able to pass criminal background check.</li>
</ul>
Company DescriptionFamily run business for over 20 years, relaxed environment, growth potential 
<h3>Company Description</h3>
Family run business for over 20 years, relaxed environment, growth potential

Front Office Manager

<h3>Job Description</h3>
Gecko Hospitality invites passionate, creative thinkers to join our team in the revolutionary new members clubin Boston, where we foster a community of impactful leaders and innovators. We seek a Front of House(Office) Manager who embodies an entrepreneurial spirit and a love for hospitality, with a commitment tonurturing talent and team culture.This role is not just about managing a facilityit's about being pivotal in promoting the ethos of the club. It'sabout ensuring each member's experience is personalized and luxurious, from the moment they step through ourdoors. The Front House Manager is the key driver in establishing and maintaining a stellar reputationthrough impeccable service, state-of-the-art facilities, and a culture that dreams forward.

Responsibilities
<ul>
<li>Lead and provide direction to our Front Desk, Valet Parking, Spa/Gym, Door, and Housekeeping teams.</li>
<li>Ensure operational and financial goals are met and facilities maintained to the highest standards.</li>
<li>Cultivate a positive, respectful work environment, coaching staff for growth and development.</li>
<li>Act as the face for visiting members, ensuring luxury service.</li>
<li>Manage sales strategies, budgeting, marketing plans, and organizational policies.</li>
<li>Create and facilitate comprehensive training programs for all Front of House departments.</li>
<li>Analyze financial performance, contributing to the profitability of the club.</li>
<li>Be involved in hiring, coaching, performance reviews, payroll, and employee engagement.</li>
<li>Enforce policy adherence, manage maintenance concerns, and handle guest interactions.</li>
<li>Develop relationships with local vendors for enhanced member experiences.</li>
<li>Be readily available for emergencies and manage the lost and found program.</li>
</ul>

Necessary Skills and Qualifications
<ul>
<li>Demonstrable leadership and exceptional customer service expertise.</li>
<li>Strong analytical skills, financial acumen, and keen attention to detail.</li>
<li>Ability to thrive in a start-up environment, balancing multiple responsibilities.</li>
<li>Proven track record in talent development, and team building.</li>
<li>Expertise in the hospitality sector with high expectations for member satisfaction and room quality.</li>
</ul>

Benefits
<ul>
<li>Competitive Base Salary</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401K + Matching</li>
<li>Employee Assistance Program</li>
<li>Paid Time Off</li>
</ul>

<h3>Job Description</h3>
Job Description
Front Desk Office Manager needed for a busy, multi-disciplinary office. We are an outpatient facility that offers physical therapy, chiropractic care &amp; acupuncture, under the diagnosis of a board certified physician. At Maxwell Medical, we prioritize providing exceptional patient care in a welcoming and dynamic environment. Our Office Manager serves as the face and voice of the company, representing our values and commitment to excellence in patient service. We believe that at Maxwell Medical, all positions are valued, and we are currently seeking a dedicated and experienced Office Manager to join our team. If you are a proactive and organized individual with a passion for healthcare and a knack for multitasking, we invite you to apply for this exciting opportunity
Essential Duties:
- Manage the schedule on the Electronic Medical Records (EMR) system.
- Coordinate appointments and gather necessary information.
- Verify insurance status, eligibility, and referrals when required.
- Execute and contribute to promotional strategies for retention.
- Monitor and analyze the effectiveness of promotions, adjusting strategies as needed to optimize result
-Educate staff members on current promotions to ensure consistent messaging and customer service.
- Coordinate and schedule meetings with directors.
- Analyze statistics and provide insights to improve office efficiency.
- Delegate tasks effectively to ensure smooth operations.
- Collaborate with HR to manage office schedules and updates.
- Oversee inventory management for supplies and equipment.
- Coordinate communication between providers and patients to ensure effective follow-up and care plans.
- Answer multi-line phones and provide exceptional customer service.
- Check-in and check-out patients, collect co-pays, and review insurance paperwork.
- Must be goal-oriented and adept at multitasking.
- Ability to work from 10am to 6pm.
- Proficient in Google Sheets and Excel.
Experience:
- Prior experience in a medical office setting is preferred.
- Strong proficiency in Google Sheets, Excel, and scheduling programs.
- Computer proficiency, including Microsoft Office/Excel.
- 2 years of management experience
Additional Qualifications:
- Exceptional organizational and time-management skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in all tasks.
Join Our Team:
Become a vital part of Maxwell Medical and help us continue to provide outstanding healthcare services to our patients. We value diversity, teamwork, and dedication to excellence. Apply today and embark on a rewarding career journey with us!
Company DescriptionAt MaxWell Medical, Relief is Within Reach. MaxWell Medical is a dynamic, multi-faceted medical practice. Here, in our five convenient Manhattan locations, we specialize in sports medicine, physical therapy, medical massage therapy, chiropractic care, and acupuncture. Our mission is to treat the chronic pain of the people who live and work in New York City by delivering the most effective medical treatment in the most comfortable and non-invasive way possible.
We believe that medical offices don't have to be cold and stuffy. We make getting treatment functional &amp; FUN! 
<h3>Company Description</h3>
At MaxWell Medical, Relief is Within Reach. MaxWell Medical is a dynamic, multi-faceted medical practice. Here, in our five convenient Manhattan locations, we specialize in sports medicine, physical therapy, medical massage therapy, chiropractic care, and acupuncture. Our mission is to treat the chronic pain of the people who live and work in New York City by delivering the most effective medical treatment in the most comfortable and non-invasive way possible.\r\n\r\nWe believe that medical offices don't have to be cold and stuffy. We make getting treatment functional &amp; FUN!

<h3>Job Description</h3>
What We Look For... 
We are in search of a smart, friendly, customer and team oriented Front Office Manager who will be responsible for supervising the daily of operations of the front office team to help maximize revenues, profits and professionalism, while providing an example of attaining optimal guest satisfaction. 

The Key Responsibilities:
<ul>
<li>Be aware of projected occupancy, offered rates and demand in the area and schedule and staff appropriately.</li>
<li>Confirm arrangements for Priority Club Guests and VIP's are in place, have a list of all VIP arrivals at hand. Greet each VIP or similar guest personally.</li>
<li>Ensure that the rooms department team members are ready and implementing Legendary levels of service to all guests, engaging both staff and guests.</li>
<li>Monitor public facilities of the hotel, check bathrooms, hallways lobby and parking lot for cleanliness and appropriateness. Work with the housekeeping staff to make adjustments.</li>
<li>Walk property regularly to ensure all areas are correctly set and maintained for the guest, if items need attention ensure that corrective actions take place, work with other managers, supervisors and line staff.</li>
<li>Maintain a log to record issues and notes for supervisors and department managers to follow through during operations, disseminate information from logs to all department managers on a daily basis.</li>
<li>Handle guest problems/complaints, keeping DOR informed or deferring guests to DOR for handling.</li>
<li>Be knowledgeable of all duties performed by the Front Desk Agents, Reservations Agent, Bellmen, Front Desk Supervisors, Night Auditors including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.</li>
<li>Cover desk, supervisor's responsibility when supervisors take breaks.</li>
<li>Monitor and maintain all hotel guest programs, i.e., Priority Club Rewards etc.; assist in creating other hotel promotions.</li>
</ul>

The Model Qualifications:
<ul>
<li>Bachelor's degree in Hospitality or Business or higher preferred.</li>
<li>Previous front desk, reservations, and/or hospitality experience.</li>
<li>Previous managerial experience.</li>
</ul>

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

**Radiate Hospitality is an EOE M/F/D/V**
Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
The Office Manager, will perform dedicated administrative duties, database management, and special projects support for Port Jewish Center (PJC). In this support role, they will work closely with PJC’s Rabbi, Education Director and lay leadership. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Office
<ol>
<li>Be the “voice of the office” as the first point of contact when congregants or any other people call</li>
<li>Calendar:  Manage, post &amp; distribute Synagogue Calendar – (Public &amp; Internal)</li>
<li>Manage phone system</li>
</ol>
Membership
<ol>
<li>Manage Membership Database (Shulcloud), includes tracking all donations. </li>
<li>Communicate effectively and personably with congregants and make sure their needs are met</li>
<li>Communicate with prospective members and oversee introductions to clergy, staff, and lay leaders.</li>
</ol>
Rabbi &amp; Leadership Support
<ol>
<li>Directly assist and maximize the effectiveness of the rabbi in all administrative tasks including answering the phone, managing calendars and schedules, maintaining files, assisting with event coordination and logistics, and communication.</li>
<li>Work with staff and lay leadership to prepare necessary documents for monthly board meetings; follow up with board members and committee chairs regarding ongoing projects.</li>
</ol>
Building
<ol>
<li>Serve as primary liaison to maintenance staff and all building users.</li>
<li>Oversee the operation and maintenance of the building and grounds.</li>
<li>Coordinate the scheduling and use of the facilities including proper set-up, building access and security for all events (both Synagogue and outside rentals).</li>
</ol>
Ability to grow position over time, as desired

<h3>Job Description</h3>
Description:
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Manager. The Front Office Manager plays an important role in overall guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing all relevant Front Office departments to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards. They assist in achieving set targets and budgets to maximise room occupancy at best rates and using up-selling techniques to promote hotel services and facilities. They oversee day-to-day functions in the department, starting from pre-arrival guest requests, guest arrival, in-house experience, billing, departure, and post-departure feedback.

Summary of Responsibilities
<ul>
<li>Liaising closely with Reservations and Revenue Management teams daily to monitor, review and maximize RevPAR, occupancy and average room rate. </li>
<li>In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team. </li>
<li>Ensuring that payroll and operating expenses are maintained in ratio with revenues earned (or other agreed targets). </li>
<li>Maintaining effective communication within the department and ensuring that the Managing Director and Hotel Manager are kept well informed of any problems/queries. </li>
<li>Ensuring that all Front Office, Telecoms, Concierge and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required. </li>
<li>Overseeing smooth handovers between shifts. </li>
<li>Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified. </li>
<li>Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to. </li>
<li>Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches. </li>
<li>Ensuring all new team members receive appropriate training and cross-training in the relevant departments. </li>
</ul>


Requirements:
<ul>
<li>Minimum 3 years as a Front Office Manager in a similar size and star rated Hotel. </li>
<li>Strong background in Front of House/ Front Office operations. </li>
<li>Written and verbal fluency in English. Fluency in another language an advantage. </li>
<li>Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.). </li>
<li>Degree/Diploma in Hospitality Management or Tourism (desirable). </li>
</ul>

<h3>Job Description</h3>
Description:
Responsible for all Hotel Front Office functions and leading, mentoring and coaching staff. Driving guest satisfaction and guest service scores. Developing and implementing standards and procedures and constant service improvement. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to maximize the financial performance of the department and maintain and comply with all brand standards. As FOM you’ll deliver this through managing all aspects of the front office (for example guest registration, business center, telephone services, and guest reservations) You’ll also create the warm atmosphere that makes our guests feel at home in any location. Ensure guests are greeted upon arrival and make time to engage with guests.
<ul>
<li> Regularly conduct Team gatherings for team building opportunities.</li>
<li>Respond appropriately to guest Survey's and in house request, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.</li>
<li>Build a delightful company culture within the hotel. </li>
<li>Scheduling. </li>
<li>Ensure your team are properly trained on systems, security, service and quality standards. Oversee night audit function. </li>
<li>Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. </li>
<li>Perform other duties as assigned. </li>
<li> Must be able to cover shifts when the front desk staff is short.</li>
<li>Leading Hotel Front Desk and Guest Services Teams</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Supervises and manages employees. </li>
<li>Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li>
<li>Providing Exceptional Customer Service</li>
<li>Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.</li>
</ul>
Requirements
 FOM will have opportunity to grow into an AGM opportunity. Will need to have one year of leadership in a hotel setting experience. OnQ, Opera PMS preferred. Must have a passion for Hospitality Industry. Must be able to follow direction &amp; adapt to a new environment. Must be willing to get required training certification. Flexibility with schedule is mandatory. At least 2-5 years’ experience in the Hotel / Resort guest services, Hotel / Resort front desk, or related professional area required. Proven track record of success in leading a FD staff and working with Sales and the operating departments in a collaborative manner.
 EOE/M/F/V/D 
Requirements:

<h3>Job Description</h3>
SUMMARY
Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Now offering Daily Pay!
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
ESSENTIAL JOB FUNCTIONS
<ul>
<li>Performs functions of Guest Service Agent as scheduled by Management</li>
<li>Provides training, including safety training, to front office staff as directed by Management</li>
<li>Assists in the selection of Guest Service Agents</li>
<li>Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing</li>
<li>Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards</li>
<li>Corresponds with group and travel agents to answer special requests for rooms and rates</li>
<li>Assists with sales and marketing efforts as directed</li>
<li>Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures</li>
<li>Answers inquiries pertaining to hotel policies and services</li>
<li>Performs functions of the General Manager in their absence</li>
<li>Assists General Manager in conducting staff meetings</li>
<li>All other duties as assigned</li>
</ul>
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
<ul>
<li>Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses</li>
<li>reason even when dealing with emotional topics</li>
<li>Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance</li>
<li>Interpersonal – Maintains confidentiality</li>
<li>Oral Communication – Responds well to questions; Demonstrates group presentation skills</li>
<li>Team Work – Contributes to building a positive team spirit</li>
<li>Written Communication – Writes clearly and informatively; Able to read and interpret written information</li>
<li>Managing People – Makes self available to staff; Continually works to improve supervisory skills</li>
<li>Organizational Support – Follows policies and procedures including but not limited to, dress code policies</li>
<li>Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events</li>
<li>Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time</li>
<li>Dependability – Commits to long hours of work when necessary to reach goals</li>
<li>Initiative – Asks for and offers help when needed</li>
<li>Planning/Organizing – Prioritizes and plans work activities; uses time efficiently</li>
<li>Professionalism – Treats others with respect and consideration regardless of their status or position</li>
<li>Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality</li>
<li>Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity</li>
<li>Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment</li>
<li>Safety &amp; Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly</li>
</ul>
EDUCATION/EXPERIENCE
One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience
LANGUAGE ABILITY
<ul>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.</li>
</ul>
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems involving several concrete variables in standardized situations.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Word Processing Software, Spreadsheet software, and Internet Software.
CERTIFICATES AND LICENSES
None required
SUPERVISORY RESPONSIBILITIES
Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non- weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.</li>
<li>The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.</li>
</ul>

<h3>Job Description</h3>
Benefits:
<ul>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
</ul>
 The front office manager is a critically important role in our clinics and helps optimize the efficiency of our clinics, performs administrative functions such as scheduling appointments, handling cancellations, gathering required information and documents, providing treatment information, and assisting patients with payment. Company Overview QC Kinetix is a non-surgical regenerative medicine practice with clinics in across the US. Our goal is to help patients with arthritis, sports-related injuries and chronic joint pain, without the use of surgery, steroids, or pain meds! Responsibilities
<ul>
<li>Demonstrates positive attitude and exceptional customer service.</li>
<li>Finalizes patient financing for patients starting treatment.</li>
<li>Confirms and schedules patient appointments, as well as cancellations and rescheduling requests.</li>
<li>Checks in/checks out all patients using Salesforce CRM.</li>
<li>Carries out all transactions using the POS software.</li>
<li>Inputs all appropriate data upon intake of a new patient into Salesforce.</li>
<li>Helps patients apply for CareCredit, Proceed, and other financing options.</li>
<li>Ensures all patients sign appropriate consents for the procedures they are receiving.</li>
<li>Keeps track of kit and cell inventory on the inventory list. At the end of the shift, sends inventory that needs to be ordered to the appropriate place.</li>
<li>Sends end-of-day numbers to office manager and sales team.</li>
<li>Performs all opening/closing procedures according to the assigned duties.</li>
<li>Is accountable for facility maintenance and cleanliness. Assists with inventory and supply counts.</li>
<li>Develops and maintains a thorough working knowledge of all services, pricing, and products as well as all standard operating procedures, protocols, and policies.</li>
<li>Assists with inputting data into marketing platforms.</li>
<li>Demonstrates hospitality and professionalism to all patients.</li>
<li>Schedules patients appropriately.</li>
<li>Dresses for success.</li>
<li>Performs miscellaneous duties as assigned by the office manager.</li>
<li>Complies strictly with all applicable local, state, and federal United States laws.</li>
<li>Continually performs and successfully completes QC Kinetix training.</li>
</ul>
Qualifications
<ul>
<li>Prior experience in reception-based roles.</li>
<li>Experience with medical records</li>
<li>Customer care/ patient experience</li>
</ul>

<h3>Job Description</h3>
Position Purpose
Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.

ESSENTIAL FUNCTIONS
<ul>
<li>Encourages a team spirit amongst staff members with leadership and guidance.</li>
<li>Communicates effectively both verbally and in writing to provide clear direction to staff.</li>
<li>Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement.</li>
<li>Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.</li>
<li>Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.</li>
<li>Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.</li>
</ul>
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
<ul>
<li>Handles guest relocations as required.</li>
<li>Prepares daily forecast of expected arrivals and departures.</li>
</ul>
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
<ul>
<li>Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.</li>
<li>Ability to read, write, speak and understand the English language to communicate effectively with guests and employees</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li>
<li>Ability to analyze information and make effective judgements.</li>
<li>Ability to access and accurately input information using a moderately complex computer system</li>
</ul>
QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. 4 year college degree preferred.
EXPERIENCE Two years combined prior front desk and supervisory experience is preferred.

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