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job_organization_name

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<h3>Job Description</h3>
So many perks &amp; benefits ~ Enjoy a flexible schedule ~ Work with great people ~ Make a difference in our community ~ Free YMCA membership ~ Locations across the metro – likely a Y near you ~ Tuition discounts ~ Flexible work attire ~ Training &amp; development!
BENEFITS:
<ul>
<li>Free individual YMCA membership </li>
<li>Locations across the metro – likely a Y near you!</li>
<li>YMCA program &amp; childcare discounts</li>
<li>Flexible work attire – Y shirts provided &amp; you choose your style </li>
<li>Tuition discounts, training &amp; development, &amp; opportunities to advance.</li>
<li>100% employer-paid retirement contribution of 12% of earnings – no employee match or contribution required (after meeting eligibility requirements)</li>
<li>Enjoy a flexible schedule, work with great people, &amp; make a difference in our community!</li>
</ul>
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Wellness Coaches assist YMCA members in finding new ways to inspire healthier habits, working closely with members in promoting wellness and helping individuals realize their personal best.
ESSENTIAL FUNCTIONS:
1. Builds effective, authentic relationships with members, helping members connect with each other and the YMCA.
2. Coaches members in support of their desired behavior change.
3. Introduces new members to group exercise communities based their health and well-being goals.
4. Answers member questions to support their healthy living goals.
5. Utilizes tools and information for the purpose of increasing member knowledge of wellness as well as wellness programs provided through the YMCA (handouts, schedules, etc.).
6. May conduct post-enrollment interviews to understand new members’ definition of well-being, personal goals, cultural background, healthcare needs, diverse abilities and interests and develops plans to meet their individual needs.
7. Maintains and cleans equipment according to the schedule or as requested by supervisor.
8. Follows YMCA policies and procedures; responds to emergency situations.
9. Actively participants in department and branch staff meetings.
10. Performs other duties as assigned.
YMCA COMPETENCIES (Leader):
Engaging Community
Inclusion
Functional Expertise
Communication &amp; Influence
QUALIFICATIONS
• At least 18 years of age
• Two or more years of college preferred, pursuing a degree in Exercise Science, Wellness Health Promotion or related health field
• Excellent customer service skills
• Must be able to enforce rules, and speak in public
• Must be enthusiastic and knowledgeable about resistance and cardiorespiratory training
• Ability to work independently with attention to detail required
• Complete before first shift: YMCA cause &amp; culture training; fitness-specific training
• Complete within 30 days of hire: Child Abuse Prevention Training; BLS CPR; First Aid (provided by YMCA)
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community and successful clearance of background check
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Wellness Center environment, must be able to stand for extended periods of time, walk, and bend over, reach overhead, grasp, push, pull and move, lift and/ or carry up to 45 pounds repeatedly, at or above waist height.
• Sufficient strength, agility and mobility to perform essential functions required.
The YMCA of Greater Omaha is an Equal Opportunity Employer

Westview Wellness Coach

<h3>Job Description</h3>
Salary: 16.02
Our Patient Access Representatives play a key role in the center’s aim to deliver patient-centered, coordinated team-based health care.   Reporting to the Patient Access Coordinator, the Patient Access Representative is responsible for completing all front desk functions efficiently and professionally including appointment scheduling, patient registration, insurance verification, patient collections, scanning documents into the EHR system and telephone management.  As a Valley View Health Center employee, your role is to deliver on our mission every day by living out our values of customer focus, accountability, innovation, excellence and integrity. 

Essential Functions…
Functional Area: 
Patient Registration
Estimated Effort:  45%

Responsibilities, Deliverables, Outcomes and Expectations
 ·         Responsible for ensuring all patients have access to insurance enrollment and program information necessary to cover provided services as stipulated in our Mission.
·         Responsible for ensuring all patient information is accurately entered within the practice management system.
 ·         Responsible for confirming third party coverage through payer verification and authorization.
 ·         Works 40 hours a week clerically/administratively, as a Patient Access Representative, within the patient access department of VVHC.
 ·         Able to accurately schedule for multiple providers within the agency.
 ·         Accurately post copays and monies in appropriate locations
 ·         Able to transfer calls/park calls.
 ·         Accurately scan documents into EHR system.
 •      Enter telephone encounters accurately in the EHR system.
 •       Ability to explain the Sliding Fee Scale and answer patient’s questions.
 •       Accurately post copays and monies in appropriate locations.
 •       Answer phones promptly and professionally
 •      Ability to verify eligibility when EHR does not respond.
 •      Assist patients with paperwork.
 •      Identify patients with two qualifiers.


Functional Area: 
Front Office Operations
Estimated Effort:  45%

Responsibilities, Deliverables, Outcomes and Expectations
 ·         Works with the Patient Access Coordinator and Patient Access Manager to keep denials at a minimum of 7%.
 ·         Works with the Patient Access Coordinator and Patient Access Manager to ensure Sliding Fee Scales policy and procedures are being followed.
 ·         Ability to greet and direct patients and visitors
 ·         Responsible for accurate daily balancing of cash drawers and deposits and monitoring/reporting department cash flow. 
 ·         May be required to make daily deposits at local bank during business hours.
 ·         Responsible for maintaining self-discipline and morale, assuring individual compliance with policies.
 ·         Maintain good oral and written communication, with strong language, grammar, computer literacy.
 ·         Understands that assigned supervisor will perform daily audits of all registration activity.  IE.  Including but not limited to, sliding fee scale application, proof of income verification, payer selection, and billing alerts.
 ·         Must travel as required to other locations, sites to work, attend meetings and seminars, etc.
 ·         Check and respond to emails daily
 ·         Working with billing department to assist patients with questions/concerns.
 ·         Multi-task successfully.
 ·         Must be able to operate PC, laser-jet printers, modem, facsimile machine, scanners, and computerized voice mail system and common office machines at the assigned site.
 ·         Attentive/receptive when directions are given
 ·         Possess the ability to establish and maintain professional working relationships with all levels of staff, clients, and the public.
 ·         Ability to understand and follow verbal and written communication.
 ·         Ability to work independently at the assigned site with minimal/no supervision.
 ·         Accomplish projects as a team member, team leader or individual as assigned.
 ·         Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
 ·         Adhere to our patient service principles such as handling complaints as opportunities to impress the patient.
 ·         Learn policies and procedure and answer patient’s questions accurately
 ·         Willingness to enhance the overall operation of the health center.
 ·         Understands they will be placed in rotation for Saturday front office coverage.
 ·         Submit leave requests within 14 days of requested time off.
 ·         Other duties as assigned
 ·         Serve as a representative of VVHC/CAC on assigned committees as deemed appropriate.


Functional Area: 
Agency Service
Estimated Effort:  10%

Responsibilities, Deliverables, Outcomes and Expectations
 ·         Other duties as assigned to carry out the mission, vision and business of Community Action Committee of Pike County and Valley View Health Centers.

Minimum Requirements…
Education: 
High School Diploma or equivalent
Demonstrated competency in typing minimum 30 WPM.
Agency Requirements:
Current valid driver’s license, proof of automobile insurance, insurable under agency insurance policy, reliable transportation, compliance with VVHC’s employee uniform/attire
People Management Experience:
Licenses, Certifications, and Accreditations:
Preferred Qualifications…
Prior experience with electronic medical records.
3 years customer service experience

Working Conditions…
Primary work conditions are indoors in climate-controlled setting in an office like environment.   The employee may be exposed to hazardous materials and various weather conditions.  The employee must regularly move up to 10 pounds and occasionally move up to 25 pounds.  Specific vision abilities required by this job include close vision.  While performing the duties of this job, the employee will regularly remain at a desk; use hand to finger, handle or feel object, tools or controls; reach with hands and arms; and exchange accurate information.   The employee is occasionally required to move from one place to another.

Patient Access Representative

<h3>Job Description</h3>
 Join the Emler Swim School team as an hourly Manager In Training and embark on a journey through our professional development program to strengthen your leadership, customer service and teaching skills. This opportunity is perfect for those who have a passion for water safety, swimming and working with kids and their families and who are seeking advancement, training, and mentoring opportunities. No Aquatic experience? No problem! Bring your natural tendency to lead and we will bring the aquatic training necessary! Together, we will create an aquatic expert through our MIT program! 
Emler Swim School's investment in your career growth includes active participation in a 25-week formal professional development program, in addition to more than one hundred hours training as a deck manager, customer service representative, and swim instructor for infants, toddlers, and school-age children. During your first year of employment, you will attend weekly meetings with key business leaders at your location centered around employee management and development, business growth and more! 
Compensation:
<ul>
<li>Competitive starting rate $14-16 per hour</li>
<li>$0.50 hourly increase for Lifeguard Certification (provided)</li>
<li>$1 hourly increase for training on our infant curriculum (provided)</li>
<li>$1 hourly increase for Deck Manager training (provided)</li>
</ul>
Benefits:
<ul>
<li>Paid Time Off (PTO) </li>
<li>Access to medical, dental and vision insurance </li>
<li>401(k) eligibility</li>
<li>Tuition Reimbursement Program for students </li>
<li>Referral Bonus Program </li>
<li>Raise opportunities for top performers </li>
<li>Free Employee Wellness Program</li>
</ul>
A Manager In Training Workday: 
<ul>
<li>Supervise, mentor, develop, evaluate, train, and help retain hourly team members.</li>
<li>Teach and evaluate student skills regularly, celebrating their progress in the pool.</li>
<li>Support site leadership in guiding the teaching staff on their shifts to effectively instruct their students and engage and retain customers through safe swim instruction, enrollment and re-enrollment.</li>
<li>Become proficient in each front-line aquatic role through thoughtful hands-on training on our award-winning curriculum. </li>
<li>Assist in planning, managing, and overseeing schedules.</li>
<li>Work alongside experts to follow all safety standards keeping children, families and staff wellbeing top of mind.</li>
</ul>
Experience:
<ul>
<li>Maintain working knowledge of all registration software and company policies</li>
<li>Must have experience working with kids and passion to engage with them and encourage them to achieve milestones.</li>
<li>Must have a natural tendency to lead and encourage others.</li>
<li>Must be able to work a consistent schedule, including weekday evenings and weekends. </li>
<li>Must be able to stand for periods of time, moving around on deck and in the pool, lifting students and pool equipment.</li>
<li>Must be 18 years of age or older.</li>
</ul>
Your career is only beginning as a Manager in Training at Emler Swim School. Our operations leaders are serious about investing in the development of our leaders, providing them with opportunities for advancement, mentorship and endless possibilities. 
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Manager In Training

<h3>Job Description</h3>
Job Description
WE ARE LOOKING FOR ENROLLMENT ADVOCATES!
This is a Hybrid-Remote position!!!!! Pay-rate: $17.00 / hour.
The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. This role is a seasonal call center position. Schedules are flexible. Training is onsite in our call center. Work hours range from 8am to 8pm, Monday through Friday.
POSITION RESPONSIBILITIES:
<ul>
<li>
Review and process patients enrollment forms to the Patient Assistance Program (PAP)
</li>
<li>
Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
</li>
<li>
Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
</li>
<li>
Schedule treatments to be sent to the patient or patients healthcare provider
</li>
<li>
Support inbound and outbound phone lines for the PAP program
</li>
<li>
Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
</li>
<li>
Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturers PAP program.
</li>
<li>
Prioritize workload to ensure patients enrollments are processed within specified timeframe
</li>
<li>
Explain the PAP program and services to patients, authorized representatives, healthcare providers and physicians office staff.
</li>
<li>
Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.
</li>
<li>
Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
</li>
<li>
Execute day-to-day operations specific to the assigned program(s).
</li>
<li>
Maintain patient confidentiality at all times.
</li>
</ul>
REQUIRED EDUCATION AND EXPERIENCE:
<ul>
<li>
High school diploma or equivalent
</li>
<li>
Must have proven ability to provide consistently high-quality of service
</li>
</ul>
PREFERRED EDUCATION AND EXPERIENCE:
<ul>
<li>
Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
</li>
<li>
Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
</li>
<li>
Six (6) months of work experience in a call center environment.
</li>
<li>
Experience with HIPAA and patient services
</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>
Demonstrated empathy and compassion
</li>
<li>
Excellent verbal and written communication skills
</li>
<li>
Excellent organization skills and detail oriented
</li>
<li>
Balance multiple priorities to meet expected response deadlines
</li>
<li>
Adaptable, flexible and readily adjust to changing situations
</li>
<li>
Ability to work independently and as a member of a team
</li>
<li>
Ability to comprehend and apply basic math principles
</li>
<li>
Ability to apply logical thinking when evaluating practical problems
</li>
<li>
Ability to present information and respond to questions from stakeholders
</li>
<li>
Ability to interact with a diverse group
</li>
<li>
Ability to listen and demonstrate a high degree of empathy
</li>
<li>
Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
</li>
<li>
Display tact and diplomacy in response to unfavorable or negative situations
</li>
<li>
Demonstrated sensitivity and understanding when speaking with patients
</li>
<li>
Demonstrated passion for speaking with people in an outgoing way
</li>
</ul>
PHYSICAL REQUIREMENTS:
<ul>
<li>
Location of job activities 100% inside
</li>
<li>
Extensive manual dexterity (keyboarding, mouse, phone)
</li>
<li>
Constant use of phone for communication
</li>
<li>
Noise and/or vibrations exposure
</li>
<li>
Frequently reach (overhead), handle, and feel with hands and arms
</li>
<li>
Sit for prolonged periods of time
</li>
<li>
Occasionally stoop, kneel, and crouch
</li>
<li>
Occasionally lift, carry, and move up to 25 pounds
</li>
</ul>

Enrollment - Benefits Advocate

<h3>Job Description</h3>
JOB SUMMARY:
The Advisor is responsible for establishing a supportive relationship with their students. The Advisor provides advising and counseling services to all undergraduate and graduate students at the Main Campus in Waterbury. Academic Advising is essential in coaching and counseling the students from the transition into school through to graduation. It is imperative that the advisors are able to build a strong, professional relationship with students and remain in constant contact with students through verbal and electronic means of communication. The Advisor will monitor, track, and report on retention initiatives and work with faculty and staff in an effort to increase retention. Our Advisors are proactive guides and academic coaches. The Advisor works closely with all offices on campus including Admissions, Student Finance, Academics, and the Registrar to provide a high level of service to students. A strong understanding of technology is a priority. 
ESSENTIAL FUNCTIONS:
<ul>
<li>Provides students with guidance related to academic progress, course selection, registration, degree selection, and work/life/study issues.</li>
<li>Coaches and advises students on strategies for success, and the ability to overcome challenges, and provides access to appropriate resources. </li>
<li>Maintains contact with students to discuss degree program requirements, course selection, and change of major, petition process, and designate a minor.</li>
<li>Proactively and creatively works independently and as a member of the Academic Advising team to identify barriers to students’ academic success and develop solutions that improve retention;</li>
<li>Introduce students to and train them on the use of university systems, (e.g. Web Registration and Blackboard, Post University Mobile App)</li>
<li>Interacts with faculty and other relevant offices to update and report on retention concerns and at-risk students. Advocate for student needs across all departments of the university. </li>
<li>Actively and independently manage the assigned student caseload. </li>
<li>Works closely with other University offices including The Registrar’s Office, the Office of Student Finance, Student Services, Athletics, Academic Affairs, and Admissions to assist students with University procedures.</li>
<li>Communicate and enforce school policies/procedures when working with students, faculty, and staff.</li>
<li>Assists Registrar in auditing credits for graduation.</li>
<li>Maintain accurate documentation of student records electronically</li>
<li>Analyzes retention data to identify key points of student attrition; makes recommendations to increase student persistence.</li>
<li>Help student-athletes to understand NCAA eligibility requirements.</li>
<li>Complete electronic transfer credit evaluations for students entering the University.</li>
<li>Facilitate connections with other departments in the enrollment team to ensure student file completion and a clear pathway to graduation.</li>
<li>Attend University events to support University’s goals and mission. (Open Houses, Graduation, Accepted Student’s Day, New Student Orientation) *This may include evenings and weekends.</li>
</ul>
ADDITIONAL RESPONSIBILITIES:
<ul>
<li>Reviews office systems and suggest improvements.</li>
<li>Supervises work-study students.</li>
<li>Provides student tracking reports to university management.</li>
<li>Performs other duties as assigned.</li>
</ul>

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Bachelor’s degree preferred. </li>
<li>Must be able to work weekends and late-night hours </li>
<li>Spanish language skills preferred</li>
<li>Excellent face-to-face, phone, and email communication skills; maintains a positive attitude.</li>
<li>Good organization skills and ability to keep consistent contact with full student caseload</li>
<li>One to two years of experience in an academic or counseling environment is preferred.</li>
<li>Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, Campus Nexus, Microsoft Office Suite, social media, etc. </li>
<li>Problem solver; a solutions-oriented person.</li>
<li>Self-starter - shows initiative and is able to work both independently and as a team member to achieve organizational goals. Energetic, goal-oriented, and must have a strong interest in working in a fast-paced environment that requires multi-tasking. </li>
<li>Dedicated to student success with a sense of purpose; responsive to students and colleagues</li>
<li>Works well in a team environment; enjoys working as a contributing member of the Advising team and can maintain a professional, positive working relationship with other offices.</li>
<li>Ability to adapt to new ideas and see them as opportunities to improve the student experience.</li>
</ul>

Academic Advisor - Main Campus

<h3>Job Description</h3>
Stoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a chance to get a foot in the door with a company full of career mobility to middle and upper-level management. A Customer Service Representative helps the community establish what program and services are the best fit for them. Together, our solutions impact the everyday lives of community members. 
We equip our Customer Service Representatives with the knowledge and resources necessary to assist our client in making their innovations known and achieving their overall sales, outreach, and customer service goals. Join our mission to make our community stronger and deliver the best customer experience possible.
Essential Duties and Responsibilities As A Customer Service Representative:
<ul>
<li>Enthusiastically educate customers about our client’s programs, services, and products to ensure they are fully informed</li>
<li>Exhibit open and interactive communication to connect with consumer accounts and initiate the sales and customer service processes</li>
<li>Maintaining necessary logs, lists, records, and current documentation required for new and existing customer accounts</li>
<li>Answer questions from customers regarding products and sales orders using information available from our telecommunications clients</li>
<li>Follow the enrollment eligibility criteria and process policy at all times</li>
<li>Work collaboratively with fellow Community Outreach Representatives to deliver the best customer experience and drive revenue sales to achieve enrollment goals</li>
</ul>
Qualifications we look for in a Customer Service Representative:
<ul>
<li>High school diploma or equivalent is highly recommended</li>
<li>1+ years of customer service, outreach, retail, or a client-focused environment is preferred</li>
<li>Passionate about identifying solutions to better the customer experience</li>
<li>Strong, active listening and sales presentation abilities </li>
<li>Driven and thrives in a fast-paced environment</li>
<li>Ability to work in a fast-paced, customer-facing environment while maintaining professionalism at all times</li>
<li>Ability to maintain a high level of productivity under minimal supervision</li>
</ul>
MAJOR Perks Of Being A Customer Service Representative: 
<ul>
<li>Holidays off to spend quality time with friends and family members </li>
<li>Diverse and inclusive company culture</li>
<li>Advancement in a company that thrives on giving back and making a positive impact </li>
<li>Company-funded trips and events to enhance team camaraderie </li>
<li>Excellent management staff focused on developing your professional career while having FUN!</li>
</ul>
#LI-Onsite
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Customer Service Representative

<h3>Job Description</h3>
Salary: $18.00 
EOE Statement 
At HOPE, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.  Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer. 
SUMMARY  
Provides case management through advocacy, linkage, and/or referral, for immediate needs as well as addressing other needed services and skills training to clients who require frequent contact in order to maintain community tenure in the Addiction Recovery Services Programs by performing the following duties.  
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 
<ul>
<li>Primarily provides clinical services to address Substance Use Disorder/Co-Occurring needs to individuals involved in Addiction Recovery Services Programs, including but not limited to Department of Corrections Community Sentencing Program, TANF/Child Welfare, Medication Assisted Treatment Program, Gambling, General Substance Use and any other addiction related services. </li>
<li>Utilizes a philosophy of integrated care and addressing co-occurring treatment needs to focus on harm reduction and sobriety goals throughout all services provided. </li>
<li>Coordinates the needs of clients and family members with resources available and provides client advocacy as needed. </li>
<li>Assists clients in finding and accessing community resources needed to maintain independent functioning. </li>
<li>Maintains up to date knowledge on processes for accessing inpatient/residential substance use treatment as needed across the state and assists clients and/or family members with accessing this level of care as needed as well as transition back to outpatient levels of care. </li>
<li>Assists clients, individually and in groups, with development of independent and community living skills, social skills, interests, and leisure time activities which will encourage community involvement and integration. </li>
<li>Assist clients in developing an individualized recovery plan that focuses on personal and interactive problems, independent living skill needs, defining goals, and to plan action reflecting interests, abilities, and needs. </li>
<li>Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided. </li>
<li>Will provide services through individual or group rehabilitation to address symptoms through use of curriculum-based education and skills practice to assist clients in developing skills necessary to perform daily living and successful integration into community life.  </li>
<li>Adheres to agency policy and procedures, as found in the Forms Locked drive on each computer.  Also adheres to CARF and DMHSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations. </li>
<li>Supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. </li>
<li>Establishes and maintains professional working relationships with supervisor and peers.  Can effectively work within a team or group setting cohesively. </li>
<li>Monitors eligibility status of clients for Social Security, Title XIX (Medicaid), QMB, Medicare and other benefits for which the client may qualify for and seeks to assist eligible clients in the Health Home Services/enrollment. </li>
<li>Maintains up-to-date address, phone number, contact persons, and financial information on all clients. </li>
<li>Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and conducts follow up on the outcome of services provided. </li>
<li>Responsible for maintaining strictest confidentiality guidelines for interactions regarding consumer and family information. </li>
<li>Provides a minimum of 85 hours billable services with consumers per month. </li>
<li>Utilizes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the Consumer to the extent possible and all documentation is completed on the same day of the date of service.  Reports and documents services in accordance with agency policy and procedures. </li>
<li>Responsible for seeking out supervisory assistance for additional training and to enhance skill set as needed. </li>
<li>Interacts with other professionals to discuss therapy or treatment, new resources or techniques, and to share information. </li>
<li>May be required to work evening or weekend hours. </li>
<li>May be required to provide services in a community setting.  </li>
<li>May be required to provide client transportation using personal vehicle or agency owned van or small bus. </li>
<li>Performs other related duties as assigned. </li>
</ul>
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
EDUCATION and/or EXPERIENCE  
Bachelor's degree in psychology, social work, or other related mental health field; or bachelor's degree with at least 36 behavioral health credits.
CERTIFICATES, LICENSES, REGISTRATIONS  
Required to obtain and maintain DMHSAS CM Certification. 
Required to complete, Therapeutic Options or approved safety training and annual updates. 
May be required to obtain and maintain First Aid and CPR Certifications. 
In order to provide client transportation in private or agency vehicles, must possess current, valid Oklahoma license, meet HOPE insurance requirements.  HOPE will annually obtain copy of Motor Vehicle Record from the Department of Public Safety.

Case Manager - Addiction Recovery Services

<h3>Job Description</h3>
Are you looking for a rewarding challenge? We’re seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Deerfield Beach community and are eager to shape the future. We have the privilege of working with telecommunication clients that grant access to affordable wireless plans and devices for all. Maintaining connections with friends, family, doctors, and school is essential, and our Customer Service Representatives serve as vital liaisons, bridging the gap between wireless providers and the community. If you’re looking for a meaningful career that’s more than a job, our Customer Service Representative role is for you!
Our Culture:
<ul>
<li>Energetic Environment: We thrive on positive energy and a can-do attitude which has secured our reputation as a top customer service and sales firm.</li>
<li>Continuous Learning: Our workplace provides an environment that encourages personal and professional growth by offering tailored training programs and ensuring access to experienced mentors.</li>
<li>Diversity and Inclusion: We value diversity and create an inclusive atmosphere where every individual’s unique perspective is heard.</li>
<li>Team Functions: We regularly organize team events and activities that foster camaraderie and a sense of unity.</li>
<li>Passion for Impact: We are deeply passionate about making a meaningful impact in the community we serve and providing top-tier customer service and sales.</li>
</ul>
 
Customer Service Representative Responsibilities:
<ul>
<li>Communicate with potential customers by directly engaging with members of the community.</li>
<li>Support customers by providing information about enrollment prerequisites, processes, sales, and available services.</li>
<li>Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.</li>
<li>Assist the Sales team in monthly, quarterly and annual sales goals </li>
<li>Ensure applications are input into our system correctly to ensure sales goals are met</li>
<li>Adhere to government compliance protocol and maintain professionalism at all times.</li>
<li>Collaborate with the Customer Service Representative and Sales team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.</li>
</ul>
 
Customer Service Representative Qualifications:
<ul>
<li>High school diploma or equivalent preferred.</li>
<li>Previous background in sales, community outreach, or a customer-facing role.</li>
<li>Confident in engaging directly with customers s and effectively presenting information to potential customers.</li>
<li>Passionate about helping others and eager to make a difference in the community.</li>
<li>Comfortable working independently or as part of a team.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Ability to work a flexible schedule as needed, including evenings and weekends.</li>
</ul>
#LI-Onsite
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<h3>Job Description</h3>
Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.
Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.
Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.
Exempt: NonexemptBase Wage: $21.50Reports to: Program SupervisorDepartment: Refugee and Immigration ServicesProgram: Refugee and Immigration ServicesLocation: Tucson, ArizonaPosition Type: RegularDate Reviewed: March 2024
General Description:
In concert with the Supervisor, this position is tasked with effectively integrating and educating refugee children, ages birth to five, through the RSI Program. This involves maintaining eligibility documentation, managing referrals, and facilitating enrollment into RSI-funded activities using the ARRPODS system. The Education Liaison develops and implements specialized support programs for eligible refugee children and families. These programs include services like English language training, early childhood education resources, school readiness activities, and early childhood development tracking support. Additionally, they offer assistance to refugee families navigating the U.S. early childhood education system, including schoolspecific orientations, cultural navigators, and language access support. Overall, the Education Liaison's role is to ensure the smooth operation of the RSI Program, from coordinating services and managing referrals to collaborating with early childhood providers and stakeholders to meet the needs of refugee children and families.
Essential Duties and Responsibilities include the following:
WEIGHTDESCRIPTION50Training and Activities 1. Provide activities under the Refugee School Impact (RSI) Program to effectively provide early childhood education resources including connections with early childhood providers in the community. 2. Maintain eligibility documentation and manage referrals for eligible children in ARRPODS. 3. Create mechanisms for tracking, managing, and reporting on services provided to refugee children. 4. Develop and implement an annual Refugee early childhood education strength and needs assessment to guide program decisions and services to children and families. 5. Provide assistance to families navigating the U.S. education system through orientations, cultural navigators, and language access support. Assess, design, develop, and update training materials such as training schedules agendas, guides, handouts, case studies, role-plays, visual presentations and so forth for use in training workshops. 6. Follow-up with clients on attendance, progress in workshops, and address any special needs that may arise.45Children and Family Educational Services 1. Liaise with early childhood education programs and school districts in consultation with case managers to address any concerns and advocate for refugee children including assisting case managers and children with special needs. 2. Working closely with the RSIG team at other agencies to ensure participation of LSS-SW clients in RSIG activities. 3. Contribute to capacity development for school systems to address unique needs of refugee children and ensure access to necessary resources. 4. Coordinate and consult with case managers for school enrollment and early childhood education referrals. 5. Coordinate and supervise extended cultural orientation experiences/programming for refugee children and families. 6. Developing and conducting the training of staff on critical issues involving refugee children and families. 7. Collaborating with the Community Integration Team to network and support professional partnerships with multiple agencies for the clients' benefit including attending meetings, community events, presentations, etc....5Extra duties as assigned: 1. Maintain an established work schedule, including a high level of self-direction and responsibility. May include State and National travel. 2. Follow internal protocol immediately regarding safety, health, and the environment of the member and employee workspace and workplace equipment. 3. Maintain status for professional credentials. 4. Present a professional attitude and always wear professional attire. 5. All other duties as assigned.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor's degree in early childhood education, social work, psychology, sociology or a closely related field is preferred. Four years related education or social service experience, preferably working with immigrant populations, and/or training; or equivalent combination of education and experience may substitute for a bachelor's degree. • Prior experience working with children, schools, or educational programs is strongly preferred. • Must be at least 21 years of age. • Provide and maintain a current certification in First Aid and CPR. • Provide and maintain a current Level One Fingerprint Clearance Card, clear the Department of Economic Security Central Registry Background Check and a criminal background and motor vehicle screening; must maintain valid AZ Driver's License, a clear driving record and reliable transportation for the duration of employment. • Must have a clear driving record for at least 36 months. • Must maintain a clear driving record during the time of employment. • Must have reliable transportation, a valid AZ driver license and current automobile insurance. • Ability to work independently with high initiative. • Ability to travel throughout the state or nationally as requested by supervisor.
Knowledge, Skills and Abilities:
• Proficient computer skills and knowledge of Outlook and Microsoft Office Programs (i.e. Word, Excel, PowerPoint). • Skills in English/ Spanish composition, grammar, spelling, and punctuation. • Strong interpersonal skills and ability to handle sensitive and confidential situations. • Ability to relate well with families of varied lifestyles, backgrounds and ethnicities. • Experience in cultural diversity. • Ability to assess family's strengths and weaknesses. • Ability to recognize signs of abuse/neglect. • Ability to participate as a member of a team, including collaboration, cross-training, and mutual assistance. • Participate in ongoing Professional Development Training. Training must be relevant to position. • Ability to work independently with high initiative. • Ability to travel throughout the state and provide own transportation as requested by the Supervisor.
Language Skills:
Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSSSW and the program's needs to religious and community groups as well as others in the social services community. Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base is preferred.
Mathematical Skills:
Good ability to calculate figures.
Reasoning Abilities:
Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information. Ability and confidence to make decisions when appropriate and when to solicit guidance from the Program Manager.
Physical Demands/Work Environment:
The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee may be required to sit or stand for long periods of time. • The employee frequently is required to use hands to hold objects and operate office equipment. • The employee is required to be able to listen and communicate effectively. • The employee may be required to occasionally lift and/or move up to 25 pounds. • The noise level in the work environment varies with the activity level of the facility. • Maintain valid AZ Driver License, vehicle insurance and reliable transportation. • Ability to work within the mission of LSS-SW.

All positions at Lutheran Social Services of the Southwest require a background check.
Job Posted by ApplicantPro

Tucson - Early Childhood Education Liaison

<h3>Job Description</h3>
Job Title: Enrollment Representative
Area/Department: Enrollment
Hours per week: 40
F/T or P/T status: Full-time
Schedule/hours: Monday - Friday, 8 am - 5 pm

Job Summary:
Responsible for ensuring processing of member enrollments/terminations/updates, educating group administrators about eligibility, and performing various reconciliation activities.
Minimum Qualifications:
High school diploma or general education degree (GED). At least six months experience preferred. Must occasionally lift and/or move up to 25 pounds. Able to work evenings and Saturdays as directed.
Job Posted by ApplicantPro

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